customer service representative Jobs in United Arab Emirates

customer service representative

medical receptionist Jobs in United Arab Emirates

medical receptionist

call center representative Jobs in United Arab Emirates

call center representative

clinic support assistant Jobs in United Arab Emirates

clinic support assistant

sales agent

call center agent healthcare

Northwest Clinic Day Surgical 

About the Role Are you a highly driven, sales-oriented communicator with a background in healthcare or aesthetics?At Northwest Clinic Day Surgery, we are looking for a Bilingual Patient Conversion Specialist to be the critical first point of contact for our future patients. This isn't your average customer service role&mdash;this is a high-impact, conversion-focused position where your primary goal is to turn incoming marketing leads (via WhatsApp, social media, phone, and web chat) into confirmed clinic appointments.If you thrive in a fast-paced environment, love hitting KPIs, and know how to build instant trust with patients seeking aesthetic, dental, and medical treatments, we want you on our team!What You Will Do:<ul><li>Drive Conversions: Actively respond to and qualify incoming leads from digital campaigns within 5 minutes, guiding them from inquiry to booked consultation.</li><li>Nurture Leads: Maintain a persistent, structured follow-up process for undecided patients, missed appointments, and cold leads.</li><li>Deliver Exceptional Experience: Provide accurate, persuasive, and empathetic information regarding treatments (aesthetics, dermatology, women&rsquo;s health, etc.) to ensure patients feel confident booking with our doctors.</li><li>Manage CRM &amp; Scheduling: Keep immaculate records of patient interactions, track conversion rates, and coordinate seamlessly with the reception team to maximize our appointment show-up rate (Target: 80%+).</li></ul>What You Bring to the Table:<ul><li>Language Skills: Complete fluency in both English and Arabic (spoken and written) is mandatory.</li><li>Experience: 2&ndash;3 years in a healthcare call center, medical, aesthetic, or dental clinic environment with a proven track record of converting patient inquiries into bookings.</li><li>Tech-Savvy: Strong experience using CRM systems, WhatsApp Business, and handling omnichannel communications.</li><li>The Right Mindset: A persistent, sales-driven attitude with excellent professional phone etiquette and the ability to handle high-volume follow-ups daily.</li><li>Bonus Points: Familiarity with Dubai healthcare patient expectations and knowledge of aesthetic treatments (Botox, fillers, laser, skin rejuvenation).</li><li>Dubai Healthcare experience is a MUST.</li></ul>Job Types: Full-time, Permanent

Call Center Agent Healthcare

Dr Firas Dental & Orthodontic Center

Job OverviewDr. Firas Dental &amp; Orthodontic Center is currently looking for a professional and customer-focused Call Center Agent to join our team in Abu Dhabi. The successful candidate will handle patient communications, appointment scheduling, and inquiries, ensuring excellent service and efficient coordination across clinic branches.This role plays a key part in enhancing patient experience, supporting clinic operations, and maintaining professional communication standards within the organization.Key ResponsibilitiesPatient Communication &amp; Appointment Handling<ul><li>Answer incoming patient calls professionally and efficiently.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Conduct appointment reminder calls to reduce no-shows.</li><li>Provide information about clinic services, doctor availability, and operating hours.</li><li>Escalate patient complaints or concerns to supervisors when necessary.</li></ul>System &amp; Patient Data Management<ul><li>Accurately update patient records in the clinic management system.</li><li>Document call outcomes, cancellations, and feedback.</li><li>Maintain strict confidentiality of patient information.</li></ul>Insurance &amp; Coordination Support<ul><li>Coordinate with the insurance department regarding patient eligibility and approvals.</li><li>Collect patient insurance information prior to appointments.</li><li>Direct billing or coverage inquiries to the appropriate department.</li></ul>Interdepartmental Coordination<ul><li>Communicate with reception teams, nurses, and doctors regarding appointment schedules.</li><li>Notify relevant departments regarding cancellations or patient delays.</li><li>Support branch operations during busy clinic hours.</li></ul>Service Quality &amp; Compliance<ul><li>Maintain professional telephone etiquette at all times.</li><li>Follow clinic SOPs, service standards, and quality guidelines.</li><li>Meet KPIs related to call handling, appointment conversion, and patient satisfaction.</li><li>Comply with UAE healthcare regulations and data protection policies.</li></ul>RequirementsEducation<ul><li>High School Diploma or equivalent (required)</li><li>Bachelor&rsquo;s degree is an advantage</li></ul>Experience<ul><li>Minimum 2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative</li><li>Experience in healthcare or dental facilities is preferred</li></ul>Skills<ul><li>Fluent in Arabic and English (required)</li><li>Strong communication and listening skills</li><li>Experience using patient management systems or EMR</li><li>Good telephone handling skills</li><li>Knowledge of Dok32 system is an advantage</li></ul>Preferred Skills<ul><li>Experience working in a dental or medical facility</li><li>Ability to handle multiple tasks in a fast-paced environment</li><li>Strong organization and time management skills</li><li>Compassionate and patient-focused communication style</li></ul>Why Join Us?At Dr. Firas Dental &amp; Orthodontic Center, we are committed to delivering high-quality dental care and exceptional patient service. Our team values professionalism, teamwork, and continuous improvement in delivering outstanding healthcare experiences.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>

Call Center Agent – Dental Facility

Tanmyah

Position: Mandoob Agent/ PRO-CoordinatorExperience: 3 &ndash; 5yrsLocation: Silicon Oasis, DubaiPreferable: Arabic speakerJob Responsibility:<ul><li>Minimum of 3 to 5 years of experience in facilities management or similar role.</li><li>Experience in an outsourcing organization or service administration company at the same level</li><li>Collect and check of receiving documents sent by dib to the call center agents/ supervisor.</li><li>Review the collected documents to ensure match with assigned appointment by the call center agents and supervisor</li><li>Contact the buyer and seller to reaffirm the appointment initiated by the call center agents and proceed for delivery</li><li>Inspect and check the vehicle details/ car before the delivery to ensure all details and condition is as per requirement /invoice</li><li>Check the required documents i.e., original insurance named to dib and its value, selling letter named to dib, customs papers prepared by the showrooms.</li><li>Highlighting any vehicle defects or mismatch in case any to the supervisor/call center agents immediately for further actions and declining the delivery in a well-mannered.</li><li>Ensure also the buyer checks the vehicle before proceeding to sign the contract</li><li>Complete the delivery process once the inspected vehicles and documents are satisfactory then proceed to complete the delivery process.</li><li>Confirm and clarify to the call center agent and supervisor that the delivery process is completed.</li><li>Handover the complete set of documents to al tanmyah services representative (supervisor or call center agents) for further processing</li><li>Ability to timely completion of assigned work</li><li>Ability to carry out work in accordance with sla/agreement with management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

PRO Coordinator

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Agent to join the resort&rsquo;s Call Center Operations team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
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 Answer incoming calls promptly and professionally, following brand standards.
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 Assist guests with room reservations, service requests, and general inquiries.
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 Coordinate with internal departments to fulfill guest needs efficiently.
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 Provide accurate information about hotel services, amenities, and local attractions.
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 Handle guest complaints or concerns with empathy and escalate when necessary.
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 Maintain detailed records of calls, requests, and follow-ups.
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 Process wake-up calls, room service orders, and special arrangements.
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 Ensure confidentiality and security of guest information.
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 Ensure qualitative Forbes Five Star standards are delivered.
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 Support front desk operations during peak hours or special events.
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 Stay updated on property policies, promotions, and procedures.
 
 
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 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
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 Previous experience in a call center or customer service role preferred.
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 Strong verbal communication and listening skills.
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 Ability to multitask and work in a fast-paced environment.
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 Proficiency in Microsoft Office and property management systems.
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 Fluency in English; additional languages are a plus.
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 Professional phone etiquette and customer-focused attitude.
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 Shift-based schedule including weekends, holidays, and evenings.
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 Primarily desk-based with extended periods of phone use.
 
 
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 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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Agent - Call Center Operations

You & only Clinic

An Arabic-speaking receptionist/call center agent manages front-desk operations, greets visitors, and handles high-volume inbound/outbound calls in both Arabic and English. They schedule appointments, manage client inquiries, and provide administrative support, requiring strong communication skills, professionalism,Key Responsibilities<ul><li>Communication: Greet visitors, answer, screen, and transfer calls professionally.</li><li>Customer Service: Provide information to clients, manage inquiries, and handle customer complaints.</li><li>Administrative Tasks: Schedule appointments, maintain calendars, manage mail, and perform data entry.</li><li>Language Proficiency: Fluency in Arabic and English is required for communication.</li><li>Call Center Specifics: Convert leads into bookings (appointments, test drives, etc.), manage follow-ups, and update CRM systems.</li><li>Office Support: Maintain a clean, organized, and welcoming reception area</li></ul>Requirements<ul><li>Languages: Fluent in Arabic (spoken and written) and Good in English.</li><li>Experience: Prior experience in a receptionist, administrative, or customer service role, often specifically in hospitality, medical, or real estate sectors.</li><li>Skills: Excellent communication, interpersonal skills, and proficiency in MS Office (Excel, Word) and CRM tools.</li><li>Traits: Professional demeanor, friendly, organized, and the ability to work under pressure</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Arabic Female Receptionist and Call Center

AZA Vehicles Recovery LLC

Job Overview:We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.Responsibilities :1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (CRM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets10. Raising martial requisitions12. Manage &amp; update customer databases13. Follow-up on customer calls16. Keeping track of recovery cars.Language : English, Hindi, ArabicJob Type: Full-timeLocation: Office# 206 Empire heights Tower-A, Business bay, Dubaihttps://maps.app.goo.gl/Yn3VcWowscdiw2eg9Benefits:Visa : provided by the companyPriority for candidate who has own visasalary : AED 3000 + IncentivesKindly share your resume with us.Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Call Center Agent

Cherie clinic

Job Description:We are looking for a professional and customer-focused Call Center Executive who is a native Arabic speaker to join our team. The ideal candidate will have experience in the medical field and a strong ability to handle patient interactions with care and efficiency.Key Responsibilities:Handle inbound and outbound calls in Arabic professionallyAssist patients with inquiries, appointments, and medical informationMaintain accurate records of customer interactionsProvide high-quality customer service and resolve issues promptlyCoordinate with internal medical teams when requiredRequirements:Native Arabic speaker (mandatory)Minimum 2 years of experience in a call center within the medical/healthcare fieldStrong communication and interpersonal skillsAbility to handle sensitive information with confidentialityBasic computer knowledge.Preferred Qualifications:Experience in hospitals, clinics, or healthcareJob Type: Full-timeWork Location: In person

Call Center Representative

Explore 508+ Call center agent healthcare in United Arab Emirates this April. Find roles across top companies and apply now to boost your career.