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call center agent

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Dec 25, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>1065
</div></div></div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
The Contact Center Agent handles customer interactions across multiple channels, including phone, email, chat, and social media, ensuring consistent and high-quality service experience. The role involves managing both inbound and outbound communication related to service appointments, maintenance reminders (MRS), insurance renewals, sales leads, and general enquiries.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><div><b>
1. Customer Interaction</b></div>
<ul>
<li>Handle inbound and outbound customer contacts (calls, chats, emails, and social messages) in a professional, courteous, and efficient manner.</li>
<li>Identify customer needs, provide accurate information, and ensure resolution or proper escalation as required.</li>
<li>Follow approved scripts, tone, and call-handling standards to maintain quality and brand consistency.</li>
<li>Record all interactions, outcomes, and follow-ups accurately in CRM or the assigned system.</li>
</ul>
<div><b>2. Operational Excellence</b></div>
<ul>
<li>Meet or exceed daily and monthly targets based on assigned campaign (appointments, renewals, enquiries, etc.).</li>
<li>Adhere to service levels (ASA, FCR, etc.) as defined for the function.</li>
<li>Manage time efficiently to balance call handling, documentation, and follow-ups.</li>
<li>Support cross-functional activities when reassigned to other campaigns.</li>
<li>Maintain up-to-date knowledge of company products, services, promotions, and policies.</li>
</ul>
<div><b>3. Quality &amp; Compliance</b></div>
<ul>
<li>Ensure all interactions comply with call quality standards and internal policies.</li>
<li>Participate in call monitoring, coaching sessions, and refresher training.</li>
<li>Provide feedback and suggestions to improve customer processes and efficiency.</li>
<li>Uphold the company&rsquo;s image and customer service values in every interaction.</li>
</ul>
<div><b>4. Team Collaboration</b></div>
<ul>
<li>Coordinate with peers, senior agents, and team leaders to ensure smooth workflow and task completion.</li>
<li>Support new team members during onboarding or system familiarization.</li>
<li>Share best practices and customer insights to enhance team performance.</li>
<li>Assist in pilot projects or new service initiatives when assigned.</li>
</ul></div></div><div><div><div><b>Required Qualifications</b></div>
</div><div><ul><li>Minimum Bachelor's Degree.</li>
<li>Previous experience in a call center or customer service role (<b>Preferred</b>).</li>
<li>Strong communication and listening skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Basic computer skills and proficiency in using CRM software.</li>
<li>Patience and a customer-oriented attitude.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Part-time</p><p>Pay: Up to QAR1,750.00 per month</p><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
  </li>
  <li>
   Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
  </li>
  <li>
   Handle queries and complaints to ensure quality of resolution within TAT.
  </li>
  <li>
   Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
  </li>
  <li>
   Seek and promote feedback from customers via CSAT or survey for quality improvements.
  </li>
  <li>
   Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
  </li>
  <li>
   Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing accurate and complete information to customers
  </li>
  <li>
   Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
  </li>
  <li>
   For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
  </li>
  <li>
   Participate in training or development activities to improve own skills and knowledge.
  </li>
  <li>
   Highlight potential process improvements to Team Leaders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors Degree in business or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior Experience in related servicing role will not be required but will be an advantage.
  </li>
 </ul>
</div>


Associate, CET

Leaders Training Center

<p>handling, Lead Generation, to<b>Telesales Executive-Outbound &ndash; Call Center Background (Education &amp; Training)</b><br/><b>Industry:</b> Professional Training &amp; Education<br/>(Management, HSE, Finance, Languages)</p><p><b>Job Type:</b> Full-Time &amp; Onsite</p><p><b>Salary</b>: QAR 1500+700 (Accommodation)</p><p><b>Location:</b> Doha, Qatar</p><p><b>Company:</b> Leaders Training Centre</p><p><b>Benefits: </b>Visa sponsorship, Accommodation, Medical insurance, Paid annual leave</p><p><b>IMPORTANT &ndash; READ BEFORE APPLYING</b></p><p>This position is <b>STRICTLY </b>for candidates with CALL CENTER / OUTBOUND TELESALES experience.</p><p><b>Job Overview:</b></p><p>We are a Qatar-based professional training institute urgently hiring Outbound Telesales Executives who are confident in high-volume calling, lead generation, and closing sales over the phone.</p><p><b>Key Responsibilities</b></p><ul><li>Make <b>70&ndash;90 outbound calls per day</b></li><li>Contact warm &amp; cold leads for professional training courses</li><li>Promote <b>Management, HSE, Finance, and Language programs</b></li><li>Follow up with prospects and close enrollments</li><li>Achieve <b>monthly revenue targets of QAR 25,000 &ndash; 40,000+</b></li><li>Maintain call records and lead updates</li></ul><p><b>Mandatory Requirements</b></p><ul><li><b>Call Center / Outbound Telesales experience (MINIMUM 2 YEARS)</b></li><li>Comfortable with <b>cold calling &amp; lead generation</b></li><li>Fluent English communication (neutral accent preferred)</li><li>Strong convincing, negotiation, and closing skills</li><li>Energetic, target-oriented, and commission-driven attitude</li><li>Ability to work for a <b>Qatar-based company</b></li></ul><p><b>Apply:</b></p><p><b>Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021</b></p><p><b>tallat@leaders.qa</b></p><p><b>WhatsApp: +974 3005 8021</b></p><p>Job Type: Full-time</p><p>Pay: From QAR2,200.00 per month</p><p>Application Question(s):</p><ul><li>Do you have experience in Sales, Lead generation, Client Handling, Cold Calling?</li><li>Are you comfortable with the salary QAR 2200 all included?</li><li>Are you in willing to work on-site in Doha-Qatar?</li><li>Do you have minimum 2-3 years of outbound call center telesales experience with a target of 70+ calls per day?</li><li>Have you previously worked with monthly high sales targets?</li><li>Please  share a short 1-2 mins VideoIntroduction about your background, Qualifications, and experiences in sales, calling, and customer handling, Lead Generation to official WhatsApp number +974 3005 8021</li></ul><p>Experience:</p><ul><li>Sales (outbound): 2 years (Required)</li></ul><p>Language:</p><ul><li>Excellent English (Original Natural Accent with clear tone) (Required)</li></ul>

Telesales Executive-Outbound

OurShopee.com

<p>We&rsquo;re Hiring: Tele sales Executives (GCC | E-commerce)</p><p>Oman | Qatar | Bahrain | Kuwait</p><p>Our Shopee &ndash; E-commerce</p><p>We&rsquo;re looking for experienced Tele sales / Call Center Sales professionals with proven e-commerce exposure.</p><p>Mandatory Keywords:</p><ul><li>1+ year Tele sales / Tele calling / Inside Sales</li><li>Inbound &amp; Outbound Calling</li><li>Sales Closures | Lead Conversion</li><li>Web Leads (Web Feed) | WhatsApp Sales</li><li>RTO, Returns &amp; Customer Handling</li><li>End-to-End Sales + Customer Support</li></ul><p>Ideal Profile:</p><ul><li>Strong communication &amp; persuasion</li><li>Target-driven, sales-focused mindset</li><li>E-commerce / Retail / Call Center experience</li></ul><p>Only candidates with real tele calling &amp; sales closure experience apply.</p><p>Apply at sanjana.tapadar@ourshopee.com</p><p>#Hiring #TelesalesJobs #GCCJobs #CallCenterJobs #EcommerceHiring #SalesJobs #InsideSales #Telecalling #Ourshopee</p><p>Job Type: Full-time</p>

Tele sales Executive

Starlink Qatar

<div>
 <p>
  We are seeking an experienced Unified Communications Specialist to design, implement, maintain, and support the organization&rsquo;s Unified Communications (UC) and Collaboration infrastructure. This role requires deep integration with the core network to ensure a highly available, secure, and performant voice and video environment. The specialist will manage the entire UC lifecycle, from strategic design to daily operations and troubleshooting, ensuring alignment with business objectives and SLAs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities and Activities
  </strong>
 </p>
 <p>
  <strong>
   UC Design &amp; Implementation
  </strong>
 </p>
 <p>
  &bull; Design, configure, and deploy Cisco UC solutions including CUCM, Unity Connection, IM&amp;P, Expressway, UCCX, and Webex.
 </p>
 <p>
  &bull; Integrate UC systems with core network infrastructure (LAN/WAN) and UC applications.
 </p>
 <p>
  &bull; Configure Cisco Voice Gateways (ISR/ASR) and implement dial plans (SIP, H.323, MGCP).
 </p>
 <p>
  &bull; Design and implement end-to-end QoS policies to prioritize voice/video traffic.
 </p>
 <p>
  &bull; Integrate CUCM with MS Teams and other third-party UC/VoIP solutions.
 </p>
 <p>
  &bull; Understand and design Unified UCaaS + CCaaS (UC + Contact Center).
 </p>
 <p>
  <strong>
   UC Administration &amp; Support
  </strong>
 </p>
 <p>
  &bull; Provide day-to-day administration, monitoring, and support for all UC applications and endpoints.
 </p>
 <p>
  &bull; Perform system upgrades, patches, and security hardening for the UC environment.
 </p>
 <p>
  &bull; Serve as the final escalation point (Level 2/3) for complex UC and call quality issues.
 </p>
 <p>
  &bull; Manage user accounts, devices (IP phones, soft clients), and features within Cisco UCM.
 </p>
 <p>
  &bull; Manage trunks, CUCM integration with MS Teams, voice gateways, Right Fax, call accounting software, IP phone background deployment, and call center tools.
 </p>
 <p>
  <strong>
   Troubleshooting &amp; Optimization
  </strong>
 </p>
 <p>
  &bull; Troubleshoot and resolve complex issues affecting call connectivity, quality, and collaboration services.
 </p>
 <p>
  &bull; Use packet capture analysis (e.g., Wireshark) and call logs to diagnose problems.
 </p>
 <p>
  &bull; Apply routing (OSPF, EIGRP) and switching (VLAN, STP) knowledge to resolve underlying network issues affecting UC.
 </p>
 <p>
  &bull; Perform routine system health checks and capacity planning for the UC platform.
 </p>
 <p>
  Documentation &amp; Compliance
 </p>
 <p>
  &bull; Create and maintain detailed technical documentation for UC and network integration.
 </p>
 <p>
  &bull; Document configuration standards, network diagrams, and operational procedures.
 </p>
 <p>
  &bull; Implement and maintain security configurations in line with company policies (e.g., TLS, SRTP).
 </p>
 <p>
  Collaboration &amp; Vendor Management
 </p>
 <p>
  &bull; Collaborate with the network security team to enforce policies and protect the UC environment.
 </p>
 <p>
  &bull; Liaise with vendors (e.g., Cisco, carriers) for advanced support and problem resolution.
 </p>
 <p>
  &bull; Work with other IT teams to ensure seamless integration of UC services with business applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Requirements
  </strong>
 </p>
 <p>
  <strong>
   Knowledge and Experience
  </strong>
 </p>
 <p>
  &bull; Minimum 5 years of IT infrastructure experience, with at least 3 years specializing in Cisco Unified Communications.
 </p>
 <p>
  &bull; Hands-on experience implementing, configuring, and troubleshooting Cisco UC solutions (CUCM, Unity Connection, IM&amp;P, UCCX).
 </p>
 <p>
  &bull; Strong practical experience with Cisco routing (OSPF, EIGRP) and switching (VLANs, STP, EtherChannel).
 </p>
 <p>
  &bull; Experience configuring QoS and troubleshooting voice/video quality issues across complex networks.
 </p>
 <p>
  &bull; Experience with Cisco Voice Gateways, Session Border Controllers, and MS Direct Routing implementation.
 </p>
 <p>
  &bull; Proficiency in cloud-based collaboration platforms, including Microsoft 365 (MS Teams) and Cisco Webex.
 </p>
 <p>
  &bull; Knowledge of Edge Computing / Edge AI is a plus.
 </p>
 <p>
  <strong>
   Education and Certifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, Electronics and Telecommunications, or a related field.
 </p>
 <p>
  &bull; CCNA mandatory; CCNP Collaboration highly preferred.
 </p>
 <p>
  &bull; CCIE Collaboration is an advantage.
 </p>
 <p>
  <strong>
   Job-Specific Technical Skills
  </strong>
 </p>
 <p>
  &bull; Expert knowledge of Cisco Unified Communications Manager (CUCM) and Unity Connection.
 </p>
 <p>
  &bull; Strong proficiency in voice protocols (SIP, H.323, MGCP) and codecs.
 </p>
 <p>
  &bull; In-depth understanding of LAN/WAN principles and their impact on real-time communications.
 </p>
 <p>
  &bull; Excellent analytical and problem-solving skills for complex, multi-layered issues.
 </p>
 <p>
  &bull; Strong communication skills for interactions with team members and non-technical stakeholders.
 </p>
 <p>
  &bull; Ability to work independently and manage multiple priorities in a fast-paced environment.
 </p>
 <p>
  &bull; Familiarity with call accounting software and call center quality monitoring tools.
 </p>
 <p>
  &bull; Experience with mission-critical services such as Tetra radio communication / Push-to-Talk.
 </p>
 <p>
  &bull; Well-versed in PSTN trunks, VoIP, and video conferencing protocols.
 </p>
</div>


Unified Communications Specialist

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

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