customer service representative Jobs in Riyadh Saudi Arabia

customer service representative

reservations agent Jobs in Riyadh Saudi Arabia

reservations agent

sales consultant Jobs in Riyadh Saudi Arabia

sales consultant

call center coordinatorpart time Jobs in Riyadh Saudi Arabia

call center coordinatorpart time

call centr

call center agent

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>
Resolve customer complaints and issues in a professional manner</li><li>
Provide product information and assistance</li><li>
Process orders, returns, and exchanges</li><li>
Update customer accounts and records</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent communication skills</li><li>
Strong problem-solving abilities</li><li>
Ability to work well in a fast-paced environment</li><li>
Basic computer skills</li><li>
Previous customer service experience is a plus</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent</li><li>
Customer service training or certification preferred</li><li>
Fluency in English (additional languages a plus)</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary</li><li>
Healthcare benefits</li><li>
Opportunities for career growth</li><li>
Positive work environment</li></ul></div>

Call Center Agent

شركة مهاب الغذائية

<p><b>Job Title:</b> Hybrid Call Center Agent (Customer Service Specialist) <b>Company:</b> Shrimp Shack <b>Location:</b> [Riyadh] (Hybrid: Part-Time Remote, Part-Time In-Office) <b>Job Type:</b> Full-Time / Part-Time</p><p>Who We Are</p><p>At Shrimp Shack, we're not just serving food; we're serving experiences. We're famous for our legendary shrimp baskets and lively atmosphere, and our central support team is the backbone of that great customer experience. We're looking for a motivated and friendly individual to be the &quot;voice&quot; of Shrimp Shack, joining our team in a flexible hybrid role.</p><p>The Role</p><p>As our Hybrid Call Center Agent, you will be the first point of contact for our hungry customers. You'll be the friendly expert who takes their orders, answers their questions, and resolves their issues, ensuring every interaction is as satisfying as our food.</p><p>This role offers the <b>best of both worlds</b>: You'll enjoy the focus and comfort of working from your home office on some days, combined with the teamwork and collaborative energy of working in our [Riyadh] support office on other days.</p><p>What You'll Do</p><ul><li><b>Handle Inbound Orders:</b> Be the primary point of contact for high-volume phone orders for delivery and takeout across multiple Shrimp Shack locations.</li><li><b>Be a Menu Guru:</b> Confidently guide customers through our menu, make mouth-watering recommendations, and upsell specials or add-ons.</li><li><b>Manage Reservations:</b> Assist guests with booking, modifying, or canceling their dining reservations.</li><li><b>Provide &quot;First-Call Resolution&quot;:</b> Listen to customer feedback or complaints (e.g., late delivery, incorrect order) with patience and empathy. Take ownership of the problem and find a solution that leaves the customer happy.</li><li><b>Ensure Accuracy:</b> Meticulously enter all order details, special requests, and payment information into our POS (Point of Sale) system.</li><li><b>Coordinate &amp; Communicate:</b> Act as a liaison between the customer, our kitchen staff, and our delivery partners to ensure a smooth process from call to pickup.</li></ul><p>The Perfect Candidate (You!)</p><p>We're looking for someone who doesn't just take calls, but builds relationships.</p><ul><li><b>You're an Empathetic Communicator:</b> You have a naturally warm, positive, and professional phone presence. You can hear a &quot;smile&quot; in your voice.</li><li><b>You're a Problem-Solver:</b> When a customer is upset, you remain calm and see it as a puzzle to solve, not a conflict to endure.</li><li><b>You're Highly Disciplined:</b> You have a proven ability to be productive, self-motivated, and focused while working from home. You have a quiet, dedicated remote workspace.</li><li><b>You're Detail-Obsessed:</b> You know that the difference between &quot;extra sauce&quot; and &quot;no sauce&quot; is the difference between a happy customer and a bad review.</li><li><b>You're Tech-Savvy:</b> You're comfortable learning new software, using a POS system, and managing multiple applications at once.</li><li><b>You're a Team Player:</b> You value in-office days for collaboration, training, and connecting with your colleagues.</li></ul><p><b>Requirements:</b></p><ul><li>1-2+ years of experience in a customer service, call center, or hospitality role (restaurant experience is a huge plus!).</li><li>A quiet, distraction-free home office setup with a reliable high-speed internet connection.</li><li>Ability to work a flexible schedule, including evenings and weekends (this is restaurant life, after all!)</li></ul><p>Why You'll Love Working Here</p><ul><li><b>True Hybrid Flexibility:</b> Get the perfect balance of remote work and in-office community.</li><li><b>The Best Perk:</b> A generous employee discount on all Shrimp Shack food!</li><li><b>Supportive Team:</b> We're a fast-paced, energetic team that celebrates wins together.</li><li><b>Career Growth:</b> We are a growing brand with opportunities to move up in operations, management, or corporate support.</li></ul><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</p><p>&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1637;&#1644;&#1632;&#1632;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;</p>

Call Centr

Al Madeena Laboratory Soil & Material Testing

<p><b>Job Overview:</b><br/>The Customer Service Advisor will handle customer interactions to ensure all inquiries and requests are resolved efficiently. This position requires attention to detail, clear communication, and a focus on maintaining service quality standards.</p><p><b>Main Duties and Responsibilities:</b></p><ul><li>Receive and respond to incoming calls, emails, and messages from customers.</li><li>Provide accurate information about products, services, and policies.</li><li>Record customer concerns and follow up until issues are resolved.</li><li>Escalate technical or complex cases to the appropriate department.</li><li>Maintain records of customer communication in the company database.</li><li>Assist in improving customer support procedures by identifying common issues.</li><li>Adhere to company service standards and compliance requirements.</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent; higher education preferred.</li><li>Previous experience in a call center or customer service environment is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Basic computer literacy, including familiarity with office software and CRM systems.</li><li>Ability to manage time effectively and prioritize multiple tasks.</li><li>Calm and professional approach when dealing with difficult situations.</li></ul><p><b>Employment Details:</b></p><ul><li>Full-time position.</li><li>Working hours and shifts may vary based on operational needs.</li><li>Training will be provided prior to starting the role.</li></ul><p>Job Type: Full-time</p>

Customer Services Advisor

Almarai - المراعي

<div>
 <p>
  <strong>
   The Company:
  </strong>
 </p>
 <p>
  Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 40,000 employees servicing some 220,000 retail outlets across GCC, Egypt and Jordan and has reported net income of SAR 2.31 billion on sales of SAR 20.97 billion in 2024. For more details, please visit our website &ndash; www.almarai.com.
 </p>
 <p>
  An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  To promote proper usage of All Almarai products to Health-Care Professionals, consumers, as well as support product supply at trade level by detail product features, promote product benefits and advise proper usage instructions when required and handling inbound telephonic product enquiries to call center.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirement:
  </strong>
 </p>
 <p>
  Potential candidate must meet the requirements mentioned below:
 </p>
 <ul>
  <li>
   Diploma degree in a relevant stream (business, sales, nutrition, etc.)
  </li>
  <li>
   2 years of experience in handling tele sales
  </li>
  <li>
   Excellent and effective use of Microsoft Office programs.
  </li>
  <li>
   Excellent verbal and written communication skills in both Arabic &amp; English
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
  </strong>
 </p>
 <p>
  <strong>
   This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
  </strong>
 </p>
</div>


Call Centre Representative

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 </p>
 <p>
  <u>
   <strong>
    JOB-SPECIFIC:
   </strong>
  </u>
 </p>
 <ul>
  <li>
   Resource, train, coach, and leading customer care representatives as they provide support for customers
  </li>
  <li>
   Develop objectives for the customer care&rsquo;s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  </li>
  <li>
   Answer representative&rsquo;s questions, guiding them through difficult calls or issues
  </li>
  <li>
   Diffuse angry customers and handle issues that cannot be fielded by representatives
  </li>
  <li>
   Lead team meetings, ask questions making sure the team are receiving, understanding and putting into practice the the relevant information
  </li>
  <li>
   Coach team regarding processes and practices, and define customers&rsquo; expectations
  </li>
  <li>
   Assist other management team members in identifying trends and establishing customer care goals
  </li>
  <li>
   Ensure team members are achieving desired service levels
  </li>
  <li>
   Take corrective action, as needed
  </li>
  <li>
   Prepare reports and analyze call center data to improve processes
  </li>
  <li>
   Ensure resources are properly allocated
  </li>
  <li>
   Strive to maximize efficiency and customer satisfaction
  </li>
  <li>
   Take on tasks or projects to support employees, other managers, and call center operations
  </li>
  <li>
   Make sure technology is utilized to a maximum and team members are well-organized and productive
  </li>
  <li>
   Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Customer Care Supervisor

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

Explore 207+ Call center agent in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.