dental assistant

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acrylic dental lab technician Jobs in Abu Dhabi

acrylic dental lab technician

call center agent with dental experience

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Khisha coffee

Job Title: Khaisha Coffee &ndash; Call Center AgentJob Description: Do you enjoy talking to people and bringing positive energy? Khaisha Coffee is looking for a friendly and energetic Call Center Agent to join our team.Key Responsibilities:<ul><li>Answer customer calls with a friendly attitude.</li><li>Respond to inquiries and resolve issues efficiently.</li><li>Follow up on orders and provide an exceptional customer experience.</li></ul>Requirements:<ul><li>Excellent communication skills in Arabic (English is a plus).</li><li>Team player with a positive attitude.</li><li>Basic computer and office software skills.</li></ul>Benefits:<ul><li>Monthly salary from 1800 to 2000.</li><li>Ongoing training and skill development opportunities.</li><li>Fun and energetic work environment.</li></ul>How to Apply: If you want to join the Khaisha Coffee team, send your CV via Indeed.Job Type: Full-timePay: AED1,800.00 - AED2,000.00 per month

Call Center Agent

Property Shop Investment LLC

As Call Center Agent, you&rsquo;ll handle incoming and outgoing customer calls, provide product or service information, resolve issues efficiently, and ensure a positive customer experience.Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer issues and escalate complex cases as needed</li><li>Maintain customer records and document interactions</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Previous customer service experience preferred</li></ul>Job Location: Abu Dhabi, UAEJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Immediate joiner?</li><li>What is your salary expectation?</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call Center CRM Agent - Arabic speaker

Seven Stars Filter Factory

(Female Arab Speaking) We are seeking dedicated and customer-focused individuals to join our real estate call center team. As a Real Estate Call Center Agent, you will be responsible for handling incoming and outgoing calls related to real estate inquiries, providing exceptional customer service, and assisting clients with their property needs. This position requires excellent communication skills, a professional demeanor, and the ability to work in a fast-paced environment.Responsibilities:1. Answer incoming calls from clients and prospective buyers or sellers and provide accurate and detailed information about available properties, pricing, and the real estate process.2. Make outbound calls to follow up with leads, schedule property showings, and confirm appointments with agents or brokers.3. Build rapport and establish relationships with clients to understand their specific needs and preferences in order to offer personalized real estate solutions.4. Assist clients in navigating through the real estate buying or selling process, including explaining paperwork, procedures, and legal requirements.5. Manage a high volume of calls, emails, and other forms of communication promptly and professionally, ensuring all inquiries are addressed in a timely manner.6. Maintain accurate and up-to-date client information and interactions in the CRM system.7. Collaborate with real estate agents, brokers, and other team members to ensure seamless communication and provide support as needed.8. Identify and escalate potential issues or concerns to the appropriate parties within the organization.9. Stay informed about current real estate market trends, industry regulations, and company policies to provide accurate and reliable information to clients.10. Achieve individual and team performance targets, such as call volume, conversion rates, and customer satisfaction metrics.WhatsApp # &quot;0569261077&quot;Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>English and Arabic (Required)</li></ul>

NorthBay Solutions

<div><h2 class="jobSectionHeader">Lead Developer &ndash; Amazon Connect</h2>
Experience: 8+ Years 
Location: Hybrid / Remote &ndash; UAE 
Employment Type: Full-time<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Lead the end-to-end design and development of Amazon Connect-based contact center solutions.</li><li>
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).</li><li>
Proven experience in delivering enterprise-grade call center or customer engagement platforms.</li><li>
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in IVR development, telephony, SIP, and call routing.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.</li><li>
Familiarity with AI/ML and real-time analytics in contact center environments.</li></ul>
olfZvuDiNy</div>

Lead Developer – Amazon Connect

Miral Destinations

<div>
 
 The Al Ain Zoo Operations Manager (Call Center) is responsible for the day-to-day management, performance, and continuous optimization of all call center operations for Al Ain Zoo under Miral Destinations&rsquo; sales division.
 
 
 
 
 
 This role ensures that every interaction, whether by phone, email, chat, or social media, reflects world-class service standards and supports Al Ain Zoo&rsquo;s mission of education, conservation, and guest delight. The manager will lead a team in AAZ while working closely with Miral&rsquo;s central teams in Abu Dhabi to align KPIs, service strategies, and business goals.
 
 
 
 
 
 The role is site-dominant (80%), requiring a strong presence at Al Ain Zoo to supervise front-line delivery, monitor guest feedback, provide live reporting to Miral management and manage operational issues in real time. The remaining 20% office time at FWAD is dedicated to management alignment, reporting, presentations, and cross-department collaboration.
 
 
 
 
 
 Driving license &amp; car are required for transportation.
 
 
 
 
 
 
 Leadership and Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage.
 </li>
 <li>
 Foster a collaborative and high-performance culture within the team.
 </li>
 <li>
 Provide regular feedback, performance evaluations, and professional development opportunities for staff.
 </li>
 <li>
 Act as a point of escalation and reason, relying on a combination of judgement based on experience, data, and company policies to make decisions.
 </li>
 <li>
 Support head of concierge operations to execute initiatives to optimize operations.
 </li>
 <li>
 Develop and launch initiatives to improve customer experience and operational efficiencies, building relationships with key stakeholders including external technology providers.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Ensure delivery of high-quality omni-channel customer service (phone, email, chat, socials, and on-site guest support).
 </li>
 <li>
 Implement Miral&rsquo;s contact center frameworks within the Al Ain Zoo operation for consistent guest experience delivery.
 </li>
 <li>
 Monitor daily service levels, adherence, and CSAT performance.
 </li>
 <li>
 Coordinate shift rosters, attendance, and break schedules to ensure coverage and compliance.
 </li>
 </ul>
 
 
 
 
 
 Business Performance and Improvement
 
 
 
 
 
 <ul>
 <li>
 Analyze daily and monthly performance reports and derive insights to enhance service quality and efficiency.
 </li>
 <li>
 Lead process improvement initiatives aligned with the SOW obligations of the Operator Agreement between Miral and ZAPIA for Call Center &amp; Customer Experience Services.
 </li>
 <li>
 Drive continuous improvement plans to optimize AHT, response rates, sales conversion, and guest satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analytics
 
 
 
 
 
 <ul>
 <li>
 Generate bi-weekly and monthly performance presentations on call volumes, SLAs, guest feedback, and operational challenges.
 </li>
 <li>
 Utilize data insights to recommend process enhancements and training priorities.
 </li>
 <li>
 Ensure data integrity across systems (Sprinklr, Genesys, CRM tools) and coordinate with Miral&rsquo;s central reporting team.
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 
 
 <ul>
 <li>
 Act as the primary liaison between Miral and ZAPIA management on all matters relating to Call Center and Guest Experience.
 </li>
 <li>
 Represent the Guest Experience Division in on-site and bi-weekly FWAD meetings to report on KPIs, operational updates, and strategic initiatives.
 </li>
 <li>
 Collaborate with IT, Marketing, Sales, and HR teams to ensure seamless alignment of systems and service standards.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Ensure alignment with UAE labor laws, HSSE requirements, and Al Ain Zoo regulations.
 </li>
 <li>
 Comply with the Service Level and Reporting obligations outlined in the SOW for Customer Experience and Call Center Services.
 </li>
 <li>
 Monitor team attendance, leave management, and disciplinary compliance.
 </li>
 </ul>
 
 
 
 
 
 People Development
 
 
 
 
 
 <ul>
 <li>
 Identify training needs and coordinate skill-development programs to build team capability in guest handling and system proficiency.
 </li>
 <li>
 Implement coaching plans for Assistant Managers and Supervisors to support career progression and performance growth.
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 Management Diploma or related field or certification in Contact Centre management (COPC)
 </li>
 <li>
 3+ years experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 1+ years experience in managing business improvement programs.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Leadership certification.
 </li>
 <li>
 CX certification.
 </li>
 <li>
 Business Improvement Certification(s), i.e. Lean, Design Thinking, Kaizen, Six Sigma
 </li>
 <li>
 Project Management certification
 </li>
 <li>
 Strong understanding of omni-channel customer service environments (e.g., phone, email, chat, and in-person).
 </li>
 <li>
 Exceptional communication and leadership skills with a focus on empathy and coaching.
 </li>
 <li>
 Ability to manage multiple priorities and balance team needs with business objectives.
 </li>
 <li>
 Strong analytical and reporting skills to identify performance trends and provide actionable insights.
 </li>
 <li>
 Experience in guest service, customer satisfaction, and team development.
 </li>
 <li>
 Customer service and/or customer experience certification.
 </li>
 <li>
 Hospitality diploma.
 </li>
 <li>
 English and Arabic fluency.
 </li>
 <li>
 Coaching and mentorship skills.
 </li>
 </ul>
 
 
</div>

Call Center Operations Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Explore 2455+ Call center agent with dental experience in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.

2455 call center agent with dental experience jobs IN Abu Dhabi

CALL CENTER AGENT with Dental Experience

Call Center Agent

Call Center CRM Agent - Arabic speaker

Call Center Agent

Lead Developer – Amazon Connect

Call Center Operations Manager

Officer- Customer Service