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Mplus Türkiye

<div>
 
 Wir suchen einen
 
 Operations Manager (Operasyon Y&ouml;neticisi)
 
 mit umfangreicher Erfahrung im Bereich Call Center, um unser dynamisches Team zu verst&auml;rken.
 
 
 
 
 
 
 Ihre Aufgaben:
 
 
 
 
 
 <ul>
 <li>
 Verantwortung f&uuml;r die operative Leitung und Optimierung der t&auml;glichen Abl&auml;ufe im Call Center.
 </li>
 <li>
 &Uuml;berwachung und Verbesserung von KPIs zur Sicherstellung von Effizienz und Qualit&auml;t.
 </li>
 <li>
 Entwicklung und Implementierung von Strategien zur Steigerung der Kundenzufriedenheit.
 </li>
 <li>
 F&uuml;hrung, Coaching und Motivation von Teamleitern und deren Teams.
 </li>
 <li>
 Sicherstellung der Einhaltung von Unternehmensrichtlinien und -standards.
 </li>
 <li>
 Erstellung von Berichten und Analyse der Performance zur Ableitung von Verbesserungsma&szlig;nahmen.
 </li>
 </ul>
 
 
 
 
 
 Ihr Profil:
 
 
 
 
 
 <ul>
 <li>
 Deutsch auf muttersprachlichem Niveau.
 </li>
 <li>
 Englisch auf fortgeschrittenem Niveau (C1 oder h&ouml;her).
 </li>
 <li>
 Nachgewiesene Erfahrung im Call Center Management oder in einer vergleichbaren Position.
 </li>
 <li>
 Hervorragende Kommunikations- und F&uuml;hrungsf&auml;higkeiten.
 </li>
 <li>
 Analytisches Denkverm&ouml;gen und Verst&auml;ndnis f&uuml;r Kennzahlen und Prozesse.
 </li>
 <li>
 Organisationsst&auml;rke sowie die F&auml;higkeit, Priorit&auml;ten in einem dynamischen Umfeld zu setzen.
 </li>
 <li>
 Erfahrung in einem internationalen Arbeitsumfeld ist von Vorteil.
 </li>
 </ul>
 
 
 
 
 
 Was wir bieten:
 
 
 
 
 
 <ul>
 <li>
 Flexibles Arbeiten im Remote-Modus.
 </li>
 <li>
 Entwicklungsm&ouml;glichkeiten in einem wachsenden Unternehmen.
 </li>
 <li>
 Attraktive Verg&uuml;tung und Benefits.
 </li>
 <li>
 Eine dynamische und unterst&uuml;tzende Teamkultur.
 </li>
 </ul>
</div>

Operations Manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Zaren Group

Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ALMANCA bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz. Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.Aranan NiteliklerDiksiyonu d&uuml;zg&uuml;n,G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,&#304;leti&#351;imi kuvvetli,Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Dil:<ul><li>ALMANCA</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Almanca Call Center Satış Temsilcisi

Atos

<div>
 
 
 About Atos
 
 
 
 
 
 
 
 The future is our choice
 
 
 
 Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of &euro; 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic &amp; Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
 
 
 The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
 
 
 
 
 
 
 About Atos Customer Services T&uuml;rkiye
 
 
 
 
 
 
 Atos Customer Services T&uuml;rkiye has been providing outsourcing services, including call center and document processing, since 1997. Call center services are provided not only in Turkey, but also in global projects with languages varying from Western European languages to Arabic and Russian. Currently operating in four locations, &Idot;stanbul, Batman, Ordu, and Duzce with +1,900 employees, In 2023, Atos Customer Services was also awarded the Company of the Year (GOLD) award by Global Stevies. These remarkable achievements build upon the legacy of success that Atos Customer Services has established over its 26+ years of operation in T&uuml;rkiye and the commitment to delivering exceptional customer experience. Moreover, Atos T&uuml;rkiye Customer Services has been recognized as one of the Best Employers in T&uuml;rkiye in the large-scale category (+1000 employees) by the Great Place to Work Institute.
 
 
 
 
 
 We are seeking a
 
 Software Development Engineer
 
 (Call Center Integrations) to join
 
 Atos Customer Services.
 
 The role focuses on call center integration projects with the Genesys Engage platform and our strategic customers in the financial sector. You will be responsible for ensuring the sustainability of existing systems and technically addressing new integration requirements.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Develop and maintain integrations between Genesys Engage and customer systems (especially in the banking sector)
 </li>
 <li>
 Monitor and improve existing integrations in coordination with the Senior Developer
 </li>
 <li>
 Provide customization, integration, and debugging support in response to customers&rsquo; technical requirements
 </li>
 <li>
 Write, analyze, and optimize SQL queries for performance
 </li>
 <li>
 Contribute to the maintenance and development of custom applications supporting call center operations
 </li>
 <li>
 Design and implement RESTful API&ndash;based integrations
 </li>
 <li>
 Identify improvement opportunities by keeping up with emerging technologies
 </li>
 </ul>
 
 
 
 
 
 Professional Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Software Engineering, or a related field,
 </li>
 <li>
 Minimum 3 years of software development experience,
 </li>
 <li>
 Knowledge of Genesys Engage, preferably with integration experience,
 </li>
 <li>
 Strong language skills in English,
 </li>
 <li>
 Strong proficiency in SQL (Stored Procedures, Triggers, Views); advanced SQL experience in banking projects is a plus,
 </li>
 <li>
 Experience with REST API usage and integrations,
 </li>
 <li>
 Hands-on experience with at least two of the following languages: C# / .NET Framework, Java (preferred), JavaScript / TypeScript (preferred), Python (preferred for data processing or integration purposes), Knowledge of call center systems (CTI, IVR) is a plus, Experience with version control systems (Git, GitLab, etc.), Basic awareness of front-end technologies such as HTML and CSS (no development responsibility required
 
 ).
 
 </li>
 </ul>
 
 
 
 
 Here at Atos, we want all our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
 
</div>

Software Engineer

GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMISA&#286;LIK TUR&#304;ZM&#304; - MODERAT&Ouml;R (CALL CENTER ve DATA DA&#286;ITIM)Uluslararas&#305; Sa&#287;l&#305;k Turizmi sekt&ouml;r&uuml;nde faaliyet g&ouml;steren firmam&#305;z i&ccedil;in, Call Center ekibinin organizasyonu ve m&uuml;&#351;teri datas&#305;n&#305;n etkin &#351;ekilde y&ouml;netilmesinden sorumlu olacak &ldquo;Moderasyon Uzman&#305; / Moderat&ouml;r&rdquo; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.G&ouml;rev Tan&#305;m&#305;:<ul><li>&Ccedil;a&#287;r&#305; merkezi ekibinin g&uuml;nl&uuml;k planlamas&#305;n&#305; yapmak ve operasyonun kesintisiz ilerlemesini sa&#287;lamak,</li><li>Sa&#287;l&#305;k turizmi kapsam&#305;nda gelen m&uuml;&#351;teri datalar&#305;n&#305;n takibini yapmak ve do&#287;ru ekibe y&ouml;nlendirmek,</li><li>Operasyonel s&uuml;re&ccedil;leri takip etmek, performans ve raporlama deste&#287;i sunmak,</li><li>Ekip ile y&ouml;netim aras&#305;ndaki ileti&#351;imi sa&#287;lamak, gerekli bilgilendirme ve y&ouml;nlendirmeleri yapmak,</li><li>M&uuml;&#351;teri memnuniyetini ve operasyon kalitesini art&#305;rmaya y&ouml;nelik aksiyonlar geli&#351;tirmek.</li></ul>Aranan Nitelikler:<ul><li>Tercihen sa&#287;l&#305;k turizmi, &ccedil;a&#287;r&#305; merkezi veya sat&#305;&#351; ekiplerinde en az 1 y&#305;l tecr&uuml;beli,</li><li>&#304;yi derecede ileti&#351;im ve organizasyon becerisine sahip,</li><li>Ekip y&ouml;netimi ve kriz an&#305;nda h&#305;zl&#305; &ccedil;&ouml;z&uuml;m &uuml;retebilen,</li><li>Analitik d&uuml;&#351;&uuml;nme ve planlama yetene&#287;i geli&#351;mi&#351;,</li><li>MS Office programlar&#305;n&#305; etkin kullanabilen,</li><li>Tercihen &#304;ngilizce veya ba&#351;ka yabanc&#305; dil bilen,</li><li>Motivasyonu y&uuml;ksek, takip ve raporlama konusunda titiz &ccedil;al&#305;&#351;an.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Moderatör Call Center

FLO Group

<div>
 
 
 Biz Kimiz?
 
 
 
 
 
 
 Buras&inodot; FLO! Hayat&inodot;na dokundu&gbreve;umuz t&uuml;m payda&scedil;lar&inodot;m&inodot;za &ldquo;Benim Gelece&gbreve;im Burada&rsquo;&rsquo; dedirtecek olan geli&scedil;imin daima pe&scedil;inden gideriz. Bu geli&scedil;im f&inodot;rsatlar&inodot;ndan yararlanarak FLO&rsquo;yu aidiyet duygumuzu besleyecek bir ya&scedil;am alan&inodot;na d&ouml;n&uuml;&scedil;t&uuml;r&uuml;r&uuml;z. Bu ya&scedil;am alan&inodot;n&inodot; da hayatlar&inodot;m&inodot;z&inodot;n ayr&inodot;lmaz bir par&ccedil;as&inodot; olan teknoloji imkanlar&inodot;ndan ayr&inodot; d&uuml;&scedil;&uuml;nmeyiz.
 
 
 
 
 
 3 k&inodot;tada 25'ten fazla &uuml;lkede faaliyet g&ouml;steren &scedil;irketimiz b&uuml;nyesinde;
 
 FLO, In Street, Nine West, Lumberjack ve Reebok
 
 ma&gbreve;aza zincirlerinin yan&inodot; s&inodot;ra, ma&gbreve;azalar&inodot;m&inodot;zda sat&inodot;&scedil;&inodot;n&inodot; ger&ccedil;ekle&scedil;tirdi&gbreve;imiz, toptan ve online sat&inodot;&scedil;&inodot;n&inodot; yapt&inodot;&gbreve;&inodot;m&inodot;z
 
 Kinetix, Polaris, Butigo, Dockers by Gerli, U.S. Polo ASSN,&Idot;nci, Lotto
 
 gibi her biri kendi alan&inodot;nda lider ayakkab&inodot; markalar&inodot;m&inodot;z bulunmaktad&inodot;r. 800&rsquo;e yak&inodot;n ma&gbreve;azam&inodot;zla, 14.000&rsquo;in &uuml;zerindeki &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet vermekteyiz.
 
 
 
 
 
 
 FLO&rsquo;da
 
 &ldquo;
 
 M&uuml;&scedil;teri Hizmetler
 
 i
 
 Y&ouml;neticisi' hangi g&ouml;revlerden sorumludur?
 
 
 <ul>
 <li>
 &Scedil;irket vizyonu do&gbreve;rultusunda belirlenen hizmet ve KPI&rsquo;lar&inodot;n&inodot;n, regulatif y&uuml;k&uuml;ml&uuml;l&uuml;klere ba&gbreve;l&inodot; ve y&uuml;ksek kalite standartlar&inodot;na ula&scedil;acak &scedil;ekilde &Ccedil;a&gbreve;r&inodot; Merkezi&rsquo;ndeki t&uuml;m operasyonlar ve lokasyonlarda kar&scedil;&inodot;lanmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot;n&inodot;n &ccedil;oklu lokasyonlarda, &scedil;irket i&ccedil;i birimlerle ileti&scedil;im ve s&uuml;re&ccedil;lerin koordineli &scedil;ekilde y&uuml;r&uuml;t&uuml;lmesini sa&gbreve;lamak; s&ouml;zle&scedil;me kapsam&inodot;ndaki performans hedeflerini lokasyon/kanal baz&inodot;nda takip etmek,
 </li>
 <li>
 &Ccedil;al&inodot;&scedil;an memnuniyetini g&ouml;zeterek maksimum verimlilik ve m&uuml;&scedil;teri memnuniyetine ula&scedil;mak amac&inodot;yla &ccedil;a&gbreve;r&inodot; merkezi s&uuml;re&ccedil;lerini ve performans &ccedil;&inodot;kt&inodot;lar&inodot; analiz etmek; gerekli iyile&scedil;tirmeler i&ccedil;in destek ekipleriyle birlikte s&uuml;re&ccedil; geli&scedil;tirme &ccedil;al&inodot;&scedil;malar&inodot;na katk&inodot; sa&gbreve;lamak,
 </li>
 <li>
 D&inodot;&scedil; kaynak operasyonlardan gelen sistem, s&uuml;re&ccedil;, uygulama ve altyap&inodot; taleplerini merkezi olarak toplayarak ilgili i&scedil; birimlerine y&ouml;nlendirmek; &ouml;nceliklendirme ve takibini yaparak sonu&ccedil;land&inodot;r&inodot;lmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 M&uuml;&scedil;teri hizmetlerinin anl&inodot;k takibini yapmak, ileti&scedil;im kanallar&inodot;ndan gelen konular&inodot; an&inodot;nda ilgili ki&scedil;i/ekiplere y&ouml;nlendirmek ve sonu&ccedil;land&inodot;r&inodot;lmas&inodot; i&ccedil;in takip etmek,
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonunun saatlik KPI verilerini takip etmek, hedeflerden sapma durumunda alarm sistemlerini devreye alarak ilgili ekipleri h&inodot;zl&inodot;ca aksiyona &ccedil;a&gbreve;&inodot;rmak ve y&ouml;netmek,
 </li>
 <li>
 Ayl&inodot;k &ccedil;a&gbreve;r&inodot; tahminlerini haz&inodot;rlamak, d&inodot;&scedil; kaynak firmalarla payla&scedil;mak ve yo&gbreve;unlu&gbreve;u etkileyebilecek kampanya gibi durumlara y&ouml;nelik ilgili birimlerle &ouml;nceden koordinasyon sa&gbreve;lamak,
 </li>
 <li>
 B&uuml;t&ccedil;e takip ve kontrol&uuml;n&uuml; sa&gbreve;lamak, al&inodot;nan aksiyonlarla b&uuml;t&ccedil;e i&ccedil;inde kal&inodot;nmas&inodot;n&inodot; temin etmek.
 </li>
 <li>
 D&inodot;&scedil; kaynak ekiplerinin ayl&inodot;k faturalar&inodot;n&inodot;n detaylar&inodot;n&inodot; incelemek, do&gbreve;rulu&gbreve;unu teyit etmek, &ouml;d&uuml;l-ceza hesaplamalar&inodot; yaparak, ayl&inodot;k fatura mutabakat&inodot; sa&gbreve;lamak.
 </li>
 </ul>
 
 
 
 
 
 &Idot;&scedil; tan&inodot;m&inodot;n&inodot;n senin i&ccedil;in uygun oldu&gbreve;unu d&uuml;&scedil;&uuml;n&uuml;yorsan ve;
 
 
 <ul>
 <li>
 &Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezunsan, tercihen &Idot;&scedil;letme, &Idot;ktisat, ileti&scedil;im vb.
 </li>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi operasyonlar&inodot; alan&inodot;nda en az 3 y&inodot;l tak&inodot;m lideri, supervisor, operasyon/birim y&ouml;neticili&gbreve;i deneyim sahibiysen,
 </li>
 <li>
 Outsource s&ouml;zle&scedil;meleri, hizmet seviyesi anla&scedil;malar&inodot; (SLA) ve performans kriterleri (KPI) konular&inodot;nda bilgi sahibiysen,
 </li>
 <li>
 Farkl&inodot; lokasyonlarda y&uuml;r&uuml;t&uuml;len d&inodot;&scedil; kaynak operasyonlar&inodot;n&inodot;n koordinasyon ve y&ouml;netiminde deneyimliysen,
 </li>
 <li>
 Ekip y&ouml;netimi ve liderlik yetkinli&gbreve;ine sahip olmak; farkl&inodot; payda&scedil;larla etkin ileti&scedil;im kurabilmede kendine g&uuml;veniyorsan,
 </li>
 <li>
 H&inodot;zl&inodot; de&gbreve;i&scedil;en operasyonel ihtiya&ccedil;lara uyum sa&gbreve;layabilecek esneklik ve kriz y&ouml;netimi yetene&gbreve;i g&ouml;sterebilece&gbreve;ine inan&inodot;yorsan,
 </li>
 <li>
 Sunum becerilerin geli&scedil;mi&scedil; ve Office programlar&inodot;n&inodot;n ileri seviyede kullan&inodot;m&inodot;na h&acirc;kimsen,
 </li>
 <li>
 Tercihen iyi seviyede &Idot;ngilizce bilgisine sahipsen
 </li>
 <li>
 "Planlama, takip ve organizasyon becerilerim geli&scedil;mi&scedil;tir." diyorsan ba&scedil;vurunu sab&inodot;rs&inodot;zl&inodot;kla bekliyoruz.
 </li>
 </ul>
 
 
 
 
 
 FLO&rsquo;da i&scedil;e al&inodot;m s&uuml;reci nas&inodot;l ilerler?
 
 
 
 Ba&scedil;vuruda bulunan t&uuml;m adaylar&inodot;m&inodot;z&inodot; dil, din, &inodot;rk, cinsiyet ayr&inodot;m&inodot; g&ouml;zetmeden e&scedil;it g&ouml;r&uuml;yoruz. &Idot;lgili pozisyondan beklenen yetenekleri &ouml;l&ccedil;&uuml;mlemek ad&inodot;na test ve envanter uyguluyor, yetkinlikleri do&gbreve;ru belirleyebilmek ad&inodot;na yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; m&uuml;lakatlarla s&uuml;re&ccedil;lerimizi y&uuml;r&uuml;t&uuml;yoruz. Her aday&inodot;m&inodot;z&inodot; s&uuml;recin her a&scedil;amas&inodot;nda mutlaka bilgilendiriyoruz.
 
 
 
 
 
 Flo Ma&gbreve;azac&inodot;l&inodot;k ve Pazarlama A.&Scedil;. &Ccedil;al&inodot;&scedil;an Aday&inodot; Ki&scedil;isel Verilerinin &Idot;&scedil;lenmesi Ayd&inodot;nlatma Metni&rsquo;ne https://kurumsal.flo.com.tr/calisan-adayi-aydinlatma-metni adresinden ula&scedil;abilirsiniz.
 
 
 
</div>

Müşteri Hizmetleri Yöneticisi

KiKxxl

<div><div>Vollzeit
Istanbul
</div><div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
</div><div><h2 class="jobSectionHeader">Deine Aufgaben
</h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader">Dein Profil
</h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen
</h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div></div></div>

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

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