receptionist

bms operator

front desk agent

guest service agent

call center agent

call center operator

Hilton

<div>Telephone Operator
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.
What will I be doing? 
 
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul>
Occupational Health and Safety Responsibilities:<ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul>
What are we looking for? 
 
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results:<ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul>
Understanding the Business:<ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Hospitality:<ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Teamwork:<ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul>
Adaptability:<ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul>
Developing Self:<ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul>
Reliability:<ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul>
Cultural Awareness:<ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Telephone Operator

DotLynx

About the Role: Available to start Immediately. The agent should be flexible and willing cover different shifts including overnight shift.We are looking for a Bilingual Call Center Agent to join our team. The ideal candidate should have excellent communication skills in both Arabic and English, call center experience, and energetic.Key Responsibilities:<ul><li>Work in 24/7 call center to handle inbound and outbound calls efficiently.</li><li>Respond to customer inquiries, resolve issues, and escalate complex cases when necessary.</li><li>Maintain accurate records of interactions using the company&rsquo;s CRM system.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written) is mandatory.</li><li>Previous experience in a call center is required.</li><li>Familiarity with CRM systems and call center software.</li></ul>Interested candidates meeting the criteria can apply by uploading their CV, or sending their CV to careers@dotlynx.ca Job Types: Full-time, PermanentExperience:<ul><li> inside Qatar of Call Center : 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Application Deadline: 28/08/2025 Expected Start Date: 28/08/2025

Call Center Agent - Bilingual (24/7 call center)

DotLynx Recruitment

Key Responsibilities* Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.* Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.* Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.* Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.* Prepare and submit regular reports on team performance, challenges, and achievements to senior management.* Work closely with management and clients to align service delivery with client-specific needs.Qualifications:* Male candidates preferred.* Bilingual proficiency: Arabic &amp; English (spoken and written).* Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.*Strong communication and interpersonal skills with the ability to inspire and motivate a team.* Excellent problem-solving and conflict-resolution abilities.* Familiarity with call center metrics, reporting, and SLAs.* Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.* Proficiency in CRM systems and call center software.* Willingness to work in rotational shifts, including weekends and public holidays.Job Type: Full-time

Call Center Team Leader (Male) – Bilingual (Arabic & English)

NOBLE SERVICE

Call Centre Supervisor (Arabic &amp; English Speaking)Position SummaryThe Call Centre Supervisor is responsible for overseeing daily operations of the call centre, ensuring excellent customer service delivery, and managing a team of agents. The role requires fluency in both Arabic and English to effectively handle clients, employees, and reports in a bilingual environment.Key ResponsibilitiesSupervise and monitor call centre agents to ensure adherence to performance standards and company policies.Handle escalated customer queries and complaints in both Arabic and English.Train, coach, and motivate team members to achieve KPIs and service quality.Prepare daily, weekly, and monthly reports on team performance.Develop work schedules and manage staffing levels to ensure smooth operations.Conduct regular team meetings to provide feedback, updates, and new procedures.Ensure compliance with company guidelines and client requirements.Support continuous improvement by identifying process gaps and recommending solutions.Qualifications &amp; SkillsBachelor&rsquo;s degree in Business Administration, Communications, or related field (preferred).Proven experience in call centre supervision or team leadership role.Excellent communication skills in Arabic and English (written and spoken).Strong problem-solving, conflict resolution, and decision-making skills.Ability to manage performance and motivate a multicultural team.Proficiency in call centre software, reporting tools, and MS Office.Ability to work under pressure and meet targets.CompetenciesCustomer service orientation.Leadership and team management.Bilingual communication (Arabic &amp; English).Analytical and reporting skills.Adaptability and time management.Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per month

Call Centre Supervisor (Arabic & English Speaking)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141945
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Call Center Agent

<div>Additional Information 
Job Number25141945 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Define and implement customer journey and experience strategies.
 </li>
 <li>
 Oversee call center, digital, and in-store service operations.
 </li>
 <li>
 Monitor NPS and customer satisfaction scores.
 </li>
 <li>
 Lead service recovery and complaint management processes.
 </li>
 <li>
 Collaborate with product and marketing teams for seamless client experiences.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors degree in Business, Communications, or related field.
 </li>
 <li>
 8+ years in customer experience management, telecom preferred.
 </li>
 <li>
 Proven track record in service transformation initiatives.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Bilingual Arabic/English essential.
 
 </li>
 </ul>
</div>

Customer Experience Manager - Telecom (CEM001)

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383 call center operator jobs IN Doha

Telephone Operator

Call Center Agent - Bilingual (24/7 call center)

Call Center Team Leader (Male) – Bilingual (Arabic & English)

Call Centre Supervisor (Arabic & English Speaking)

Call Center Agent

Call Center Agent

Customer Experience Manager - Telecom (CEM001)