business development/partnerships associate

restaurant manager

real estate sales agent

account executive

account manager

employee services manager

guest service agent

La Maison Hotel Doha

<ul><li>Consistently offer professional, friendly and engaging service.</li><li>Greet, check in and settle guest accounts while ensuring all service standards are followed</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float</li><li>Handle guest requests, questions and concerns effectively and promptly</li><li>Promote a professional team environment</li><li>Follow department policies, procedures and service standards</li><li>Performs any and all other tasks assigned by management</li><li>Upholds the highest standard of internal and external customer service at all times</li><li>Take initiative to add a personalized experience</li></ul>Qualifications<ul><li>Diploma or degree in hospitality management or a related field.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 year of experience in Hospitality as Front Desk Agent.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure</li><li>Must have valid QID</li></ul>Job Type: Full-time

Front Desk Agent

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.<h1 class="jobSectionHeader">
KEY RESPONSIBILITIES</h1><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Provide the guests information regarding the services of hotel, the type of rooms available.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>To handle the inquiries and make reservations as per the instructions given by the customers.</li><li>Attend to guest complaints and resolve in the most satisfying and professional manner.</li><li>Register guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Understands room status and room status tracking.</li><li>Be familiar with all the Front Office software required for the Front Office Receptionist.</li><li>Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.</li><li>Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.</li><li>Knowledgeable about room locations, types of rooms available, and room rates.</li><li>Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.</li><li>Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.</li><li>Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.</li><li>Maintain and market promotions.</li><li>Ensure constant update of guest profiles/history regarding preferences, complaints etc.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.</li><li>Be aware of closed out and restricted dates.</li><li>Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.</li><li>Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.</li><li>Assist Guest Service Manager in performing duties.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Be familiar with all daily events in the hotel.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates and on the telephone.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintains the cleanliness and neatness of the front desk area.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h2 class="jobSectionHeader">
EXPERIENCE, CERTIFICATION &amp; EDUCATION</h2><ul><li>At least one year experience in same role in an international 5 star hotel brand</li><li>High school diploma or higher</li><li>Diploma in Hospitality or related courses an asset</li><li>First aid certificate or other emergency related training certificates an asset</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
Soft skills</h3>
Detail Oriented, Team Player</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Fun, Accountability, Care, Inclusive</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate</div></div>

Key Job Responsibilities:<ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul>Qualification:<ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul>Job Type: Full-time

Reservations Agent (Arabic Speaker)

Muntazazh

.Front Office ReceptionistPresents a good image to the guests by appearance and attitude. Handles check-in and checkout services for the guests and assists them with their requests during the entire stay.What&rsquo;s in it for you:<ul><li>Be part of a unique team</li></ul><ul><li>Take advantage of opportunities to be recognized for your professional contributions</li></ul><ul><li>Learning programs through our training team</li></ul><ul><li>Opportunity to develop your talent and grow within your property and across Qatar</li></ul><ul><li>Ability to make a difference through ours.</li></ul>What you will be doing:<ul><li>Registers and assigns rooms to guests:</li></ul><ul><li>Greets the guests upon arrival</li></ul><ul><li>Inquires if they have a reservation</li></ul><ul><li>Advice the guest about the room rate</li></ul><ul><li>Makes sure the guest completes all necessary information for registration.</li></ul><ul><li>Determines the method of payment for the account.</li></ul><ul><li>Prepares arrivals for the day with back up correspondence.</li></ul><ul><li>Makes room assignment for groups and individuals</li></ul><ul><li>Runs and follows up &ldquo;Trace Report&rdquo; of the system.</li></ul><ul><li>Reads and follows up on logbook information and hand over.</li></ul><ul><li>Stays up to date on room rates, packages, discounts, promotions, and their operational details.</li></ul><ul><li>Develops a thorough knowledge of the following:</li></ul><ul><li>IDS Front Office System and Reports</li></ul><ul><li>Room types and locations</li></ul><ul><li>Hotels&rsquo; staff and services and operating hours</li></ul><ul><li>Has knowledge about how to make and change reservations.</li></ul><ul><li>Prepares group envelopes and meal plan in line with Group Instruction Sheet.</li></ul><ul><li>Goes through and be informed of arrivals of the day.</li></ul><ul><li>Runs &ldquo;Back Up Reports&rdquo; for every shift</li></ul><ul><li>Delivers messages and faxes upon arrival of the guest</li></ul><ul><li>Understands and follows up on proper mail, package, and message handling procedures.</li></ul><ul><li>Has an updated information of the daily activities, event and meetings taking place in the hotel.</li></ul><ul><li>Gives directions to the guests for the location&rsquo;s hotel premises and guest rooms.</li></ul><ul><li>Informs Guest relations of the arrival of VIP s and other guests to be escorted.</li></ul><ul><li>Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage.</li></ul><ul><li>Makes room changes, if necessary, informs all necessary departments.</li></ul><ul><li>Communicates the changes, requests, and current room situation to HK department.</li></ul><ul><li>Ensures the information flow between the guests and other departments by assisting them.</li></ul><ul><li>Services must be courteous, friendly, and efficient at all times.</li></ul><ul><li>Files all FO reports by the end of the shift or the day.</li></ul><ul><li>Updates all guest information from registration card to the computer system.</li></ul><ul><li>Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference.</li></ul><ul><li>Makes daily bucket check</li></ul><ul><li>Follows up on departures of the day.</li></ul><ul><li>Knows cash handling procedures, files post all charges to Guest Ledger and City Ledger accounts.</li></ul><ul><li>Issues safe deposit boxes to guests as per policy.</li></ul><ul><li>Posts checks manually if there is an interface problem.</li></ul><ul><li>Checks out guests and ensures the following attachments and details are complete:</li></ul><ul><li>Billing address is complete</li></ul><ul><li>Travel Agent voucher covers the services being billed</li></ul><ul><li>Credit card voucher has been imprinted and completed correctly and signed.</li></ul><ul><li>Receives room or function deposits and provides necessary receipts.</li></ul><ul><li>Credits advance payments to guest folios.</li></ul><ul><li>Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas.</li></ul><ul><li>Handles guest complaints, informs management if necessary.</li></ul><ul><li>Promotes selling of high rated rooms.</li></ul><ul><li>Knows and follows the fire and safety regulations of the hotel.</li></ul><ul><li>Performs other duties assigned by his/her supervisor.</li></ul><ul><li>Answers and follows up Guest Service Line as per policy.</li></ul>Your experience and skills include:<ul><li>2-year experience in similar experience.</li></ul><ul><li>Ability to work from multiple shifts includes Night Shift.</li></ul><ul><li>Excellent reading, writing, and oral proficiency in the English language.</li></ul><ul><li>Proficient in any PMS and MS Office.</li></ul><ul><li>Flexibility to respond to a range of different work situations.</li></ul>Your team &amp; working environment will be with Al Muntazah GroupJob Type: Full-timePay: QAR1,800.00 - QAR2,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Receptionist

Best Plaza West Bay Hotel

Welcome to Best Plaza West Bay Hotel. Now that you&rsquo;re part of our family, let&rsquo;s explain the role you will play. What&rsquo;s the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Team Member, you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You&rsquo;ll also create the warm atmosphere that makes our guests feel at home in any location.Duties and Responsibilities1. Process all incoming and outgoing calls accurately and courteously2. Records and controls accurately wake up calls3. Pages guests in co-operation with concerned departments4. Records all entries on traffic sheets5. Assists guests with international calls and directory queries6. Calls guests by name whenever possible7. Pages staff member when requested8. Abides by principles of guest privacy9. Handles guests needs or requests and reports complaints to the Telephone Supervisor/Duty Manager10. Report on logbook daily11. Bill call costs12. Aware of local telephone listings and frequently dialled numbers13. Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations14. Advises defects on switchboard equipment to Supervisor15. Maintains a clean work environment16. Attends to all guest queries and requests promptly17. Maintains detailed knowledge of the Hotel&rsquo;s fire, life and safety system18. Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard19. Maintain Hotel Information20. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager21. Comply with the Company&rsquo;s Corporate Code of Conduct22. Familiarize self with the company values23. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.24. We genuinely care about people and we show this through living out our promise of service each and every day. It&rsquo;s what connects every colleague in all hotels.Each hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.25. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay26. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs27. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerSELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Corporate Code of Conduct9. Familiarize self with the company values10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsJob Type: Full-timeExperience:<ul><li>work in hotel with same position: 1 year (Required)</li></ul>

Telephone Operator

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26017013
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Element West Bay Doha, Zone 61, Al Tawawish Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

AYS Agent- Element West Bay Doha

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in an island resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 You will ensure that everyone who arrives or departs from our property receives a warm welcome and a friendly goodbye.
 
 
 You are a key person in the delivery of our guest service experience and will serve as a guide, ambassador and source of information for the hotel.
 
 
 While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role.
 
 
 Being highly guest-interactive, flexible, and possessing extensive knowledge of the hotel operation is essential for your success in this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 Passionate about hospitality
 </li>
 <li>
 Positive learning attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Good level of English
 </li>
 </ul>
</div>

Bell Attendant

Explore 438+ Guest service agent in Doha this February. Find roles across top companies and apply now to boost your career.

438 guest service agent jobs In Doha

Front Desk Agent

Front Desk Agent

Reservations Agent (Arabic Speaker)

Receptionist

Telephone Operator

AYS Agent- Element West Bay Doha

Bell Attendant