call center agent

female receptionist

receptionist

reservations agent

room attendant

guest service agent

Hilton

<div>Guest Relation Agent | Hilton Salwa
A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for?
Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relation Agent | Hilton Salwa

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Guest Services Agent
 
 
 , you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products
 
 
 </li>
 </ul>
 
 As Guest Services Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Friendly, enthusiastic, passionate, Sociable
 </li>
 <li>
 Engaging, Genuine, Organised
 </li>
 <li>
 Minimum of 1 year of Front Office experience
 </li>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong command of Microsoft Office products ,HMS
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Services - Agent

SAFIR DOHA HOTEL

Job Title: Receptionist / Front Office Agent Location: Doha, Qatar Company: Safir Doha Hotel Job Type: Full-TimeJob DescriptionSafir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team. The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-in and check-out procedures efficiently.</li><li>Manage reservations, room assignments, and guest requests.</li><li>Answer phone calls and respond to guest inquiries promptly.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Coordinate with Housekeeping and other departments to ensure guest satisfaction.</li><li>Handle guest complaints and escalate issues when necessary.</li><li>Maintain accurate guest records and billing information in the hotel system.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s Degree in Hospitality Management or related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in Front Office or customer service, preferably in the hospitality industry.</li><li>Good communication and interpersonal skills.</li><li>Presentable, friendly, and professional attitude.</li><li>Ability to work in rotational shifts, including weekends and holidays.</li><li>Knowledge of hotel reservation systems and Microsoft Office is an advantage.</li></ul>Preferred Qualifications<ul><li>Previous experience working in a hotel Front Office.</li><li>Knowledge of PMS systems (Opera or similar) is an advantage.</li><li>Multilingual skills are a plus.</li></ul>Job Type: Full-time

Receptionist

Fairmont

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
As a Guest Experience Agent, you are responsible for curating personalised and memorable guest experiences throughout the stay. Acting as a key point of contact for in-house guests, you proactively engage, anticipate needs, resolve concerns, and ensure every interaction reflects the luxury standards and brand values of Fairmont.
Key Responsibilities<ul><li>
Welcome and engage with guests in public areas, fostering genuine connections</li><li>
Anticipate guest preferences and deliver tailored experiences</li><li>
Handle guest inquiries, special requests, and concerns promptly and professionally</li><li>
Proactively follow up on guest satisfaction throughout the stay</li><li>
Coordinate amenities, celebrations, and personalized touches for VIPs, repeat guests, and special occasions</li><li>
Manage and resolve guest complaints with empathy and efficiency</li><li>
Take ownership of service recovery, ensuring timely follow-up and guest satisfaction</li><li>
Monitor guest feedback platforms and internal reports to identify improvement opportunities</li><li>
Maintain detailed records of guest preferences and service actions in the system</li><li>
Liaise closely with Housekeeping, Front Office, Food &amp; Beverage, Concierge, and other departments to ensure seamless service delivery</li><li>
Ensure guest requests are communicated clearly and executed to luxury standards</li><li>
Support operational teams in delivering consistent, high-quality guest experiences</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Previous experience in Guest Relations in a luxury hotel and/or resort</li><li>
Excellent verbal and written communication skills in English (additional languages are an asset)</li><li>
Strong emotional intelligence and problem-solving skills</li><li>
Ability to handle sensitive situations with discretion and professionalism</li></ul></div>

Guest Experience Agent

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Provide the guests information regarding the services of hotel, the type of rooms available.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 To handle the inquiries and make reservations as per the instructions given by the customers.
 </li>
 <li>
 Attend to guest complaints and resolve in the most satisfying and professional manner.
 </li>
 <li>
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 </li>
 <li>
 Understands room status and room status tracking.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Receptionist.
 </li>
 <li>
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
 </li>
 <li>
 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
 </li>
 <li>
 Knowledgeable about room locations, types of rooms available, and room rates.
 </li>
 <li>
 Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
 </li>
 <li>
 Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
 </li>
 <li>
 Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
 </li>
 <li>
 Maintain and market promotions.
 </li>
 <li>
 Ensure constant update of guest profiles/history regarding preferences, complaints etc.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
 </li>
 <li>
 Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
 </li>
 <li>
 Assist Guest Service Manager in performing duties.
 </li>
 <li>
 Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
 </li>
 <li>
 Be familiar with all daily events in the hotel.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates and on the telephone.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintains the cleanliness and neatness of the front desk area.
 
 
 </li>
 </ul>
 
 Experience, Certification &amp; Education
 
 
 
 <ul>
 <li>
 At least one year experience in same role in an international 5 star hotel brand
 </li>
 <li>
 High school diploma or higher
 </li>
 <li>
 Diploma in Hospitality or related courses an asset
 </li>
 <li>
 First aid certificate or other emergency related training certificates an asset
 </li>
 </ul>
</div>

Front Desk Agent

<div>
 <ul>
 <li>
 Handle hotel reception duties, including check-in, check-out, and guest inquiries.
 </li>
 <li>
 Proficient in Opera Cloud PMS and VICAS System for efficient front desk operations.
 </li>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Ability to provide exceptional customer service to hotel guests.
 </li>
 <li>
 Collaborate with other departments to ensure a smooth guest experience.
 </li>
 <li>
 Immediate joiners preferred.
 </li>
 <li>
 QID &amp; NOC required.
 </li>
 </ul>
</div>

Accor

<div>Company Description 
La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul>
Why work for Accor?<ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description<ul><li> 
Welcome guests with a warm and professional demeanor.</li><li>
Handle guest check-ins, check-outs, and reservations efficiently.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide information about hotel services, facilities, local attractions, and transportation.</li><li>
Coordinate with housekeeping, concierge, and other departments to meet guest needs.</li><li>
Maintain accurate guest records and ensure confidentiality.</li><li>
Assist in handling guest complaints, aiming for quick and satisfactory resolutions.</li><li>
Promote hotel services and loyalty programs to enhance guest experience.</li><li>
Maintain a clean, organized, and professional front desk and lobby area.</li><li>
Perform other duties as assigned by management.</li></ul> 
Qualifications<ul><li> 
Diploma or equivalent; hospitality or tourism-related education preferred.</li><li>
Previous experience in guest relations, front desk, or customer service is an advantage.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong problem-solving and multitasking abilities.</li><li>
Professional appearance and a friendly, approachable attitude.</li><li>
Proficiency in hotel management software (e.g., Opera) and MS Office.</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Relations Agent

Explore 685+ Guest service agent in Doha this March. Find roles across top companies and apply now to boost your career.

685 guest service agent jobs In Doha

Guest Relation Agent | Hilton Salwa

Guest Services - Agent

Receptionist

Guest Experience Agent

Front Desk Agent

Receptionist

Guest Relations Agent