guest experience supervisor (front office - night shift)

receptionist

front desk agent

front desk receptionist

guest experience expert - concierge Jobs in Doha

guest experience expert - concierge

guest experience supervisor (front office - night shift) Jobs in Doha

guest service agent

Confidential

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk and CAFM activities.</li><li>Receive, record, categorize, and assign service requests and work orders.</li><li>Monitor work orders against agreed SLAs and escalate overdue activities.</li><li>Coordinate with technicians, engineers, supervisors, customers, and service providers.</li><li>Maintain accurate CAFM records, reports, and performance information.</li><li>Support and train users on CAFM processes and system functionality.</li><li>Monitor compliance with established help desk procedures.</li><li>Prepare reports on work orders, response times, completion rates, and service performance.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment</strong>.</li><li>Previous experience operating electronic work management systems.</li><li>Practical experience using a <strong>CAFM system is strongly preferred</strong>.</li><li>Good understanding of hard and soft FM services.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Strong Microsoft Office skills.</li><li>Excellent communication, coordination, organization, and problem-solving capabilities.</li><li>Previous GCC/FM experience is preferred.</li></ul>

Help Desk & CAFM System Coordinator

Acciona- Qatar

<p>Join our team and play a vital role in ensuring timely and efficient product deliveries while delivering excellent customer service.</p><p> </p><p><strong>Key Responsibilities:</strong><br />· Deliver company products safely, accurately, and on time.</p><p>· Follow all road safety regulations and company safety procedures.</p><p>· Operate and maintain company vehicles responsibly.</p><p>· Complete assigned delivery routes efficiently.</p><p>· Accurately record delivery information using a PDA.</p><p>· Maintain all required delivery documents and records.</p><p>· Provide exceptional customer service while representing the company professionally.</p><p> </p><p><strong>Requirements:</strong></p><ul><li>Valid driving license - medium truck</li><li>Good driving record with a strong commitment to safety.</li><li>Ability to use handheld devices (PDA) for delivery updates.</li><li>Good communication and customer service skills.</li><li>Reliable, punctual, and able to work efficiently under pressure.</li></ul>

Driver - Medium Truck License

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

<h2>Job Summary</h2><p>The Help Desk &amp; CAFM System Coordinator will coordinate service requests and work orders across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring effective Help Desk operations and accurate use of the CAFM system.</p><h2>Key Responsibilities</h2><ul><li>Manage daily FM Help Desk operations.</li><li>Receive, log, categorize, assign, and monitor maintenance requests.</li><li>Maintain accurate work-order information within the CAFM system.</li><li>Coordinate with customers, engineers, supervisors, and technicians.</li><li>Monitor outstanding work orders and support timely completion.</li><li>Train users on CAFM functionality and established workflows.</li><li>Monitor compliance with Help Desk and CAFM procedures.</li><li>Prepare operational and performance reports.</li><li>Analyze service issues and support fast and effective resolution.</li></ul><h2>Requirements</h2><ul><li>Higher education degree.</li><li>Minimum <strong>2 years' experience in Help Desk operations or Customer Service</strong> within FM or a related environment.</li><li>Previous supervisory-level experience.</li><li>Experience using electronic work-management systems.</li><li>CAFM experience strongly preferred.</li><li>Good understanding of technical and non-technical FM services.</li><li>Strong Microsoft Office skills.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>GCC experience preferred.</li></ul>

<h2>Job Summary</h2><p>The Operations Manager will lead the delivery of facility management services across a large-scale portfolio, ensuring operational performance, contractual compliance, service quality, safety, and client satisfaction. The role requires strong leadership capabilities and solid technical knowledge of civil and architectural systems.</p><h2>Key Responsibilities</h2><ul><li>Manage day-to-day FM operations and ensure services meet contractual SLAs and KPIs.</li><li>Lead and coordinate FM teams, supervisors, engineers, subcontractors, and service providers.</li><li>Monitor civil, architectural, and general building maintenance activities.</li><li>Ensure compliance with Qatar regulations, HSE requirements, quality standards, and client procedures.</li><li>Manage operational performance, resources, reporting, risks, and corrective actions.</li><li>Liaise with clients and stakeholders and ensure issues are resolved effectively.</li><li>Drive continuous improvement and maintain high standards of service delivery.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in Civil Engineering, Architecture Engineering, or equivalent.</li><li>Minimum <strong>15 years' total experience</strong>, including at least <strong>7 years in Facility Management</strong>.</li><li>GCC experience within large-scale FM projects.</li><li>Experience within <strong>schools, kindergartens, or educational facilities</strong> is highly preferred.</li><li>Strong understanding of civil and architectural systems.</li><li>Strong leadership, planning, communication, and problem-solving skills.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>MMUP/UPDA certification is preferred.</li></ul>

Operations Manager

<h3>HR Manager – 15+ Years' Experience</h3><p>Responsible for leading HR teams and operations while providing professional support to ensure HR programs and services align with organizational objectives.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Manage HR operations, teams and service delivery.</li><li>Support implementation of HR strategy and programs.</li><li>Provide guidance to management on HR-related matters.</li><li>Manage employee lifecycle activities and HR processes.</li><li>Monitor departmental KPIs and service standards.</li><li>Ensure compliance with organizational policies and applicable requirements.</li></ul>

<h3>HR Manager – 15+ Years' Experience</h3><p>Responsible for leading HR teams and operations while providing professional support to ensure HR programs and services align with organizational objectives.</p><p><strong>Key responsibilities may include:</strong></p><ul><li>Manage HR operations, teams and service delivery.</li><li>Support implementation of HR strategy and programs.</li><li>Provide guidance to management on HR-related matters.</li><li>Manage employee lifecycle activities and HR processes.</li><li>Monitor departmental KPIs and service standards.</li><li>Ensure compliance with organizational policies and applicable requirements.</li></ul><p>&nbsp;</p><h2>General Requirements</h2><p>Candidates should demonstrate:</p><ul><li>Relevant <strong>Bachelor's degree</strong> in Human Resources, Business Administration, Management or a related discipline.</li><li>Relevant professional HR qualifications are advantageous.</li><li>Minimum experience appropriate to the grade applied for.</li><li>Strong experience within <strong>HR operations, strategy, projects, advisory or organizational development</strong>.</li><li>Experience working within large and complex organizations.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to work effectively with senior management and multidisciplinary teams.</li><li>Strong understanding of HR policies, governance and professional practices.</li><li>Excellent written and spoken English.</li><li>Qatar/GCC experience and Arabic language capability are advantageous.</li></ul>

HR Manager

<h2>Job Summary</h2><p>The Operations Manager will lead the delivery of <strong>electromechanical maintenance and Facility Management services</strong> across a large-scale, multi-site project in Qatar. The position will be responsible for operational performance, technical service delivery, team leadership, QHSE compliance, and achievement of contractual requirements.</p><h2>Key Responsibilities</h2><ul><li>Lead day-to-day electromechanical maintenance and FM operations across multiple sites.</li><li>Manage engineering, supervisory, technical, and support teams.</li><li>Oversee Mechanical, Electrical, Plumbing (MEP), Civil, ELV, BMS, HVAC, and associated building systems.</li><li>Ensure effective delivery of planned preventive, corrective, and reactive maintenance.</li><li>Monitor operational performance, service levels, and contractual requirements.</li><li>Manage resources, operational budgets, and service performance.</li><li>Develop strong relationships with clients, stakeholders, and supply chain partners.</li><li>Ensure compliance with QHSE requirements and applicable Qatar standards.</li><li>Drive continuous improvement and effective use of technology.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in <strong>Mechanical or Electrical Engineering</strong>, or equivalent.</li><li>Minimum <strong>15 years' total experience</strong>, including at least <strong>7 years in Facility Management</strong>.</li><li>Strong GCC experience within large-scale electromechanical/FM projects.</li><li>3 years' experience within schools and kindergartens is preferred.</li><li>Strong knowledge of MEP and Civil systems.</li><li>Proven leadership and multi-team management experience.</li><li>Strong financial and customer relationship management capabilities.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>QCDD certification preferred.</li><li>Grade A classification by Kahramaa / competent authority preferred.</li></ul>

Operations Manager – Electromechanical Maintenance

Explore 18+ Guest service agent in Doha this August. Find roles across top companies and apply now to boost your career.

18 guest service agent jobs In Doha

Help Desk & CAFM System Coordinator

Driver - Medium Truck License

Lead Process Improvement Engineer – Facility Management

Help Desk & CAFM System Coordinator

Operations Manager

HR Manager

Operations Manager – Electromechanical Maintenance