customer service representative Jobs in Rawalpindi

customer service representative

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assistant manager i.t (call center) Jobs in Rawalpindi

assistant manager i.t (call center)

call center qc executive

AKY Services Pvt. Ltd

Leads Expert is Hiring!Position: QC Executive &ndash; Call Center Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the Role: We are looking for a detail-oriented and proactive QC (Quality Control) Executive to join our team at Leads Expert. The QC Executive will be responsible for monitoring calls, evaluating agent performance, and ensuring that company standards for quality and compliance are consistently met.Key Responsibilities:<ul><li>Listen to and evaluate recorded/live calls to measure performance.</li><li>Ensure agents are following scripts, compliance rules, and quality guidelines.</li><li>Provide timely and constructive feedback to agents and team leaders.</li><li>Document errors, compliance issues, and improvement areas.</li><li>Prepare daily/weekly quality reports for management.</li><li>Suggest strategies to improve overall call quality and customer satisfaction.</li><li>Collaborate with trainers and supervisors to bridge performance gaps.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or relevant experience.</li><li>Previous experience as a QC Executive / Call Quality Analyst in a call center.</li><li>Strong English listening and comprehension skills.</li><li>Excellent attention to detail and analytical ability.</li><li>Ability to provide feedback in a professional and motivating manner.</li><li>Knowledge of call center processes and compliance standards.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities.</li><li>A collaborative and professional work environment.</li><li>The chance to ensure high-quality service delivery at Leads Expert.</li></ul>How to Apply: HR Contact: 0333 9739861 Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, RawalpindiAt Leads Expert, quality is at the heart of what we do. Join our team and make an impact by ensuring the highest standards in customer interactions.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center QC Executive

MaxRemind

Job Description: We are seeking a motivated and dynamic CRM Executive to join our team in the night shift. The ideal candidate should possess strong communication skills, prior call center exposure, and the ability to effectively handle US clients. Fresh graduates with up to 6 months of relevant experience are encouraged to apply.Key Responsibilities:<ul><li>Communicate and coordinate with US-based clients via calls and emails.</li><li>Manage customer inquiries, concern, and provide appropriate solutions.</li><li>Maintain accurate records of client interactions in CRM systems.</li><li>Support customer service operations (CSR) with efficiency and professionalism.</li><li>Assist in medical billing processes and maintain client data.</li><li>Generate and analyze reports using MS Excel for tracking performance and client management.</li></ul>Requirements:<ul><li>Excellent communication and interpersonal skills.</li><li>Knowledge of customer service operations and medical billing will be an advantage.</li><li>Proficiency in MS Excel and CRM tools.</li><li>Willingness to work in US night shift (6 PM &ndash; 3 AM).</li><li>Fresh to 6 months of experience (Call Center/CSR/Medical Billing preferred).</li><li>Bachelor&rsquo;s degree (mandatory).</li></ul>Job Type: Full-Time (Night Shift)Timings: 6:00 PM &ndash; 3:00 AMLocation: Old Airport Road, Fazal Town phase 2, RawalpindiJob Type: Full-timeWork Location: In person

CRM Executive

Cube Discipline

Business Development Executive We are seeking a dynamic Business Development Executive to drive our growth initiatives. The ideal candidate will be responsible for initiating structured outreach through cold calling to prospective clients across targeted industries. This includes identifying decision-makers, presenting the organization&rsquo;s value proposition with clarity and professionalism, and fostering initial engagement that leads to qualified opportunities. The ideal candidate will demonstrate persistence, excellent communication skills, and the ability to establish credibility and rapport in early-stage client interactions. If you&rsquo;re passionate about joining a dynamic team &amp; polishing your professional skills, we want to hear from you! Responsibilities: Make outbound calls to potential customers to introduce our products/services. Follow up on leads and conduct research to identify potential prospects. Manage and track all sales activities in the CRM system. Set up meetings or appointments between potential customers and sales representatives. Achieve or exceed monthly and quarterly targets for lead generation and appointment setting. Provide daily and weekly reports on call activities and results. Collaborate with the sales and marketing teams to optimize lead generation strategies. Required Skills &amp; Qualification: Bachelor's degree in marketing or related field is preferred. Proven call center job experience. Excellent verbal and written communication skills.Job Type: Full-timeWork Location: In person

Business Development Executive (Hybrid

Jinglecred Digital Finance Limited

Job DescriptionJinglecred Digital Finance Limited is seeking a highly skilled and proactive Assistant Manager I.T to support and manage the smooth functioning of our call center operations. The ideal candidate will be responsible for ensuring uninterrupted performance of CRM systems, handling troubleshooting issues, managing call center I.T inventory, and providing timely solutions for both software and networking challenges.Key Responsibilities:<ul><li>Manage and maintain the CRM systems used by the call center to ensure seamless operations.</li><li>Provide technical support and handle troubleshooting related to hardware, software, and networking issues.</li><li>Ensure 24/7 uptime and smooth functioning of call center infrastructure.</li><li>Manage I.T inventory related to call center equipment (headsets, systems, routers, etc.).</li><li>Install, configure, and maintain system-related software and applications required for call center operations.</li><li>Monitor and resolve any network-related problems to ensure minimal downtime.</li><li>Develop and implement I.T policies, SOPs, and best practices to improve operational efficiency.</li><li>Collaborate with vendors and internal teams for system upgrades and support.</li><li>Ensure data security and compliance across all systems and processes.</li><li>Train and support call center staff in using I.T systems effectively.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).</li><li>Minimum 3&ndash;5 years of experience in I.T support, preferably in call center or BPO environments.</li><li>Strong knowledge of CRM systems, networking, and troubleshooting.</li><li>Experience in inventory management and vendor coordination.</li><li>Hands-on experience with system-related software installation and maintenance.</li><li>Relevant certifications such as CCNA, MCSE, or equivalent are highly desirable.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Ability to work under pressure and resolve issues in a timely manner.</li><li>Excellent communication skills with a service-oriented approach.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>CCNA: 2 years (Preferred)</li><li>CCNP: 2 years (Preferred)</li><li>Minimum IT Call Center: 2 years (Preferred)</li></ul>Work Location: In person

Assistant Manager I.T (Call Center)

Job Description &ndash; Female Call Center TrainerCompany: MB Technology Position: Female Call Center Trainer Location: Rawalpindi / Islamabad Working Days: Monday &ndash; Friday (Night Shift) Salary: Market Competitive HR Contact: 0333 9739861About the Role:MB Technology is looking for a skilled and passionate Female Call Center Trainer to train, guide, and mentor our agents. You&rsquo;ll play a key role in building strong teams, improving communication skills, and helping agents achieve their performance goals.Key Responsibilities:<ul><li>Conduct onboarding and training sessions for new recruits.</li><li>Provide product knowledge, process, and communication training.</li><li>Monitor and support agents during the nesting period.</li><li>Design and update training material, manuals, and assessments.</li><li>Conduct refresher training for existing staff as required.</li><li>Collaborate with the Quality Control &amp; Operations teams to address performance gaps.</li><li>Deliver one-on-one coaching and performance feedback.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent.</li><li>1&ndash;2 years of proven experience as a call center trainer.</li><li>Excellent English communication and presentation skills.</li><li>Strong mentoring and motivational abilities.</li><li>Good knowledge of MS Office and training tools.</li></ul>What We Offer:<ul><li>Market competitive salary.</li><li>Professional career growth and development opportunities.</li><li>Supportive and collaborative work culture.</li><li>The chance to train and shape top-performing call center teams.</li></ul>HR Contact: 0333 9739861 Location: MB Technology, Rawalpindi / IslamabadAt MB Technology, we believe that great trainers create great teams. Join us and help develop the next generation of call center professionals!Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Female Trainer

1 Stop Technologies

Position: Sales Executive &ndash; B2B Campaign Location:Main Peshawar Road, RawalpindiShift: Night (6:00 PM &ndash; 3:00 AM, On-site)Position OverviewAmigos Engineering Services is actively seeking Sales Executives for our B2B Campaign. This role is ideal for individuals with excellent communication skills.Key Responsibilities<ul><li>Accurately assess customer needs and recommend appropriate solutions.</li><li>Effectively communicate plan benefits, overcome objections, and close sales.</li><li>Ensure compliance with B2B guidelines and company policies.</li><li>Maintain detailed and accurate records within the CRM system.</li><li>Consistently achieve assigned sales and performance targets.</li></ul>Candidate Profile<ul><li>Proficiency in English with a clear, confident (English fluency preferred).</li><li>Strong communication, negotiation, and active listening skills.</li><li>Self-motivated, goal-oriented, and capable of thriving in a target-driven environment.</li><li>Prior call center or sales experience preferred.</li><li>Availability to work night shifts aligned with U.S. hours.</li></ul>Apply today and take the next step in your sales career with AES.Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Sale Executive

Leads Expert is Hiring!Position: Female Trainer &ndash; Call Center Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the Role: Leads Expert is looking for a confident and experienced Female Trainer to join our call center team. The ideal candidate will be responsible for training new hires, developing their communication and sales skills, and ensuring the team is well-prepared to meet business goals. This role is key in shaping the performance, professionalism, and success of our agents.Key Responsibilities:<ul><li>Conduct training sessions for new call center recruits.</li><li>Develop training material, scripts, and role-play scenarios.</li><li>Enhance agents&rsquo; communication, sales, and customer handling skills.</li><li>Monitor performance during training and provide constructive feedback.</li><li>Evaluate trainees and recommend them for production readiness.</li><li>Conduct refresher trainings for existing staff when required.</li><li>Ensure training aligns with company goals and quality standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent education.</li><li>Previous experience as a call center trainer or in a similar role.</li><li>Excellent English communication and interpersonal skills.</li><li>Strong presentation, mentoring, and motivational abilities.</li><li>Ability to identify skill gaps and design effective training solutions.</li><li>Confident personality with leadership qualities.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional growth and development opportunities.</li><li>A dynamic and supportive work environment.</li><li>The chance to play a key role in shaping high-performing teams.</li></ul>How to Apply:HR Contact: 0333 9739861Office: Leads Expert, 2nd Floor, Nadra Building, Rehmanabad, Murree Road, RawalpindiAt Leads Expert, we believe in investing in people. Join us and help train the future of customer service and sales professionals!Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Female trainer (Call Center)

Explore 96+ Call center qc executive in Rawalpindi this September. Find roles across top companies and apply now to boost your career.