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customer experience specialist

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customer service representative

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medical sales representative

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service desk analyst

call center representative

alinma

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Call Center job involves handling incoming or outgoing customer calls to provide support, address inquiries, resolve issues, and sometimes conduct sales. Professionals in this role act as the front line of customer service for an organization, aiming to deliver a positive experience and resolve concerns efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Diploma degree
  </li>
  <li>
   Bachelor&rsquo;s degree
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job-related Skills:
  </strong>
 </p>
 <ul>
  <li>
   Communication Skills
  </li>
  <li>
   Problem-Solving
  </li>
  <li>
   Active Listening
  </li>
  <li>
   Multitasking
  </li>
  <li>
   Time Management
  </li>
 </ul>
</div>


Call Center Representative

Foods gate trading Company

<p>&middot; Must be good level of English language, Speaking and Reading.</p><p>&middot; Ability to work in night shift.</p><p>&middot; Maintain attendance monthly training program to ensure no drop-in standards is tolerated.</p><p>&middot; Keep all required notes as per policy and procedures guided by the Reception Manager on Guests visiting the Restaurant.</p><p>&middot; Ability to review and suggest seating planner to deliver smooth operating each service.</p><p>&middot; Attend daily briefings and in the Reception Manager absence be able to deliver the Reception briefing of all guests attending the restaurant each service.</p><p>&middot; Manage &ldquo;Aces in Places&rdquo; skill set with scheduling department team which includes Housekeeping and Reception and Events.</p><p>&middot; Keep to date with regular guests and requests without prompting.</p><p>&middot; Full control over seating planner to deliver smooth operating each service.</p><p>&middot; Keep up to date with fashion trends, brands, celebrities, and other relevant social market trends.</p><p>&middot; Accountable for the upkeep of the house keeping team to ensure restaurant is impeccable every day and throughout service.</p><p>&middot; Partake in weekly management meetings with weekly reviews on guests and occupancy and calendar holidays.</p><p>Job Type: Full-time</p><p>Pay: &#65020;4,000.00 - &#65020;5,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you start immediately?</li><li>How much is your salary expectations?</li><li>Are you Female Saudi national?</li></ul><p>Experience:</p><ul><li>Call Center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Call Center Agent - Restaurant Female Saudi Nationals only

Americana Foods

<div>
 <p>
  <strong>
   JOB PURPOSE
  </strong>
 </p>
 <p>
  To drive sales of products through proactive engagement and relationship management, serving as the primary point of contact for customers. The Sales Representative is responsible for ensuring that customer needs and expectations are met throughout the purchasing process, efficiently and effectively. This role encompasses the management of consignment stock, executing store visits, maintaining strong relationships with store category managers, and ensuring compliance with visibility and availability standards. The Sales Representative will also manage stock levels of the store, achieve sales targets, and oversee collection follow-ups to optimize overall performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ACCOUNTABILITIES
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Day- to-day operations
  </strong>
 </p>
 <ul>
  <li>
   Serve customers by selling products and meeting customer needs.
  </li>
  <li>
   Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors in compliance with the agreed route plan.
  </li>
  <li>
   Focus sales efforts by studying existing and potential volume of dealers.
  </li>
  <li>
   Submit orders by referring to price lists and product literature.
  </li>
  <li>
   Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  </li>
  <li>
   Recommend changes in products, service, and policy by evaluating results and competitive developments.
  </li>
  <li>
   Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  </li>
  <li>
   Contributes to team effort by accomplishing related results as needed.
  </li>
  <li>
   Ensure the way of product display at the customer&rsquo;s store with reporting supervisor when necessary
  </li>
  <li>
   Note the lack of varieties in the customer&rsquo;s store and provide the customer with the needed items.
  </li>
  <li>
   Ensure setting the promotional material at the customer&rsquo;s store.
  </li>
  <li>
   Reviewing the invoices with the customer.
  </li>
  <li>
   Customer&rsquo;s report of the customers that the supervisor has visited them and hand over the next day to the sales supervisor.
  </li>
  <li>
   Following up with customer to get his satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Reporting to the Branch supervisor the sales reports which includes the most successful visits, sales and collections, the distribution volume and his notes of his area. And providing any suggestions to the department concerning the market updates, the competition or the company&rsquo;s product.
  </li>
  <li>
   All reports are prepared timely and accurately and meet Americana protein policies and requirements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications, Experience, &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   High school education or above
  </li>
 </ul>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   1-3 years relevant experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Competencies
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ownership Mindset
  </li>
  <li>
   Integrity
  </li>
  <li>
   Agility &amp; Innovation
  </li>
  <li>
   Collaboration
  </li>
  <li>
   Teamwork skills.
  </li>
  <li>
   Strong knowledge and proven understanding of sales fundamentals and basic selling skills.
  </li>
  <li>
   Sales Data Analysis.
  </li>
  <li>
   Distribution techniques know-how. (on job)
  </li>
 </ul>
 <p>
 </p>
</div>


Key Account Sales Representative

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Riyadh, Saudi Arabia
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;) and financial expectations</li><li>
Communicate expectations to employees and provide timely updates</li><li>
Provide subject matter expertise in handling escalated customer calls as needed</li><li>
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>
Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>
Associate's degree in related field with two to four years of relevant experience preferred</li><li>
Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>
Work well under pressure and follow through on items to completion</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>
Ability to mentor, coach and provide direction to a team of employees</li><li>
Willingness to work a flexible schedule</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Level Description</b></h2><p>
Receives assignments in tasks-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically, does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p></div></div></div><p></p>

Operations Team Leader- Riyadh

Sofitel

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p><b>
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth</b><br>
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.</p><b><br>
Job Description</b><br>
<ul><li>
At all times you must be representative of the qualities of someone delivering luxury service standards. To provide warm, welcoming service without compromise to all guests.</li><li>
Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out.</li><li>
Establish a long-term relationship with customers.</li><li>
The leading expert in all areas of retail and treatments. Able and available to answer any questions that guests may have and give them extensive feedback and demonstration if applicable; with an ability to execute suggestive and add-on sales.</li><li>
Takes control of rebooking guest after treatment.</li><li>
Perform treatment most suited to guest utilizing a range of techniques.</li><li>
Knowledgeable about all aspects of treatments, spa therapy, and the facility.</li><li>
Monitors, maintains, and re-stocks assigned room with products, supplies, disposables, and work tools.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Certified as Spa Therapist.</li><li>
With 2-5 years of experience in the same field in the hotel industry.</li><li>
With good English communication skills.</li><li>
With a pleasing personality and a well-focused individual.</li><li>
Able to handle pressure at work and capability to multi-task.</li></ul></div>

Spa therapist

Schneider Electric

<div>Job Description:<div></div><div><br>
We are seeking a highly motivated and experienced Solution Architect to join our team in KSA. The Solution Architect will play a crucial role in designing and delivering cutting-edge solutions for our clients in the cloud and service provider segment.</div><div>
This position is an experienced Solution Architect and is customer facing to promote the Schneider DC Capability, the Schneider offers and facilitates the cross-BU collaboration from customer engagement to the multi BU bid process to successful project implementation. Offer the customer with the &ldquo;One Face&rdquo; engagement model and systematically drives the cross BU and bid process with the primary goal of customer satisfaction and repeat business. The Solution Architect engages with the customer throughout the Data Centre Life Cycle.</div><div>
The Solution Architect engages with Global &amp; Local Strategic Accounts to deliver architectures based on multi-Bus / multi technologies offers to meet customer's needs. Ensure lean scoping of the design at the tender stage. Advise and conduct the Tender Technical Review. Work within an Execution Center or a CoE (Center of Excellence).</div><div></div><div><b><br>
Key Responsibilities :</b></div><ul><li>
Understand customer requirements and provide Schneider's total data center (multi BU)</li></ul><p><br>
</p><ul><li>Promote SE's data center (multi-BU) solutions to customer during prescription process</li></ul><br>
<p></p><ul><li>
Participate in customer meetings along with account manager to build customer trust in SE's products, systems, technology and capabilities</li><li>
Define specific value proposition for customer project application and improve winning probability</li></ul><br>
<p></p><ul><li>
Educate and train customers and partners on SE's data center and secure power solutions</li></ul><br>
<p></p><ul><li>
Work with other BUs Solution Architects / Design Engineers and Bid team to provide complete, accurate and approved solution proposal to customer</li><li>
Ensure solution compliance to standards, regulations, codes and safety requirement for the application, environment and geography</li><li>
Solutions offered must ensure successful installation, commissioning and operation</li></ul><br>
<p></p><ul><li>
Prepare total solution technical proposal package for customer projects to include architecture, capacity calculation, design calculations, drawings, specifications, schematics, solution presentations, value propositions, etc</li><li>
Peer review total data center and secure power solution architectures</li></ul><br>
<div></div><ul><li>
Implement and comply with standard process, tools and methodologies</li></ul><br>
<div></div><ul><li>
Take part in all necessary training for competency development and performance improvement. Mentor and train other team members such as Application Engineers.</li><li>
Provide periodic updates and report on performance and goals</li></ul><br>
<p></p><ul><li>
Liaises with the business development/ product managers for detailed product related queries/specification when required.</li></ul><br>
<p></p>
Qualifications:<br>
<div></div><ul><li>
Bachelor's degree in Electrical or Mechanical Engineering, or a related field. Master's degree is a plus.</li><li>
Proven experience as a Solution Architect in the hyperscale data center industry preferably in cloud and service provider segment.</li><li>
Strong knowledge of Schneider Electric products and solutions.</li><li>
Proficiency in design data center digital infrastructure soluations.</li><li>
Excellent communication and presentation skills.</li><li>
Ability to work independently and collaboratively in a dynamic environment.</li><li>
Strong problem-solving and analytical skills.</li><li>
Relevant certifications ATD, ATS,,,,etc..</li></ul>
About Our Company:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

Solution Architect

Danone

<div>About the job Danone MENA is looking for a talented Healthcare Nutrition Specialist (Medical Representative) to be based in Riyadh, Saudi Arabia like you!<br>
<p></p>
<p>
In the context of Specialized Nutrition Mena, you will be responsible to drive and contribute to SN brand market share in the assigned area, build productive scientific-based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their health care nutrition needs.</p><br>
<p></p>
<ul><li><b>Objectives of the role:</b></li></ul>
<p><b>
1.Influencing HCP attitude and behavior:</b></p>
Periodical visits to HCPs in hospitals, health clinics, private clinics, and private hospitals to establish strong scientific based relationship and position our Healthcare Nutrition solutions as preferred solutions with the HCP's and position SN as Company of first choice for the HCPs. <ul><li>- With the appropriate level of scientific based argumentation and relationship development, convince HCPs to choose our solutions as first choice.</li>
<li>Ensure all doctors/HCP/KOL receive the right message, information, and clinical studies.</li>
<li>Illustrate the benefit/s of our solutions to the HCPs.</li>
<li>Conduct scientific audio / visual meetings for HCPs.</li></ul><br>
<p></p>
<p><b>
2. Area Management:</b></p>
<ul>
<li><ul><li>Identity business opportunities within respective area and evaluate learning's to develop business initiatives and tactics to realize the real potential.</li>
<li>Implement &quot;weekly call cycle&quot; in constant coordination with direct manager.</li>
<li>Understand and respond to competitive activities and initiate and recommend actions to counter-act these in order to help protect our market position.</li>
<li>Maintaining a high level of product knowledge to ensure the ability to understand and explain all product information and hand outs and answer any question from HCP.</li>
<li>Following up customer queries/complaints.</li>
<li>Review business plan in line with cycle objectives on a quarterly basis with the Head of KSA.</li>
<li>Compile and submit reports on promotional activities in accordance to established formats and schedule.</li>
<li>Ensure that all business is conform to the WHO and local government code of ethics for infant formula products.</li>
<li>Conducting seminars and detailing nutrition education activities.</li>
<li>Daily database management and compliance with administrative procedures &amp; processes.</li>
<li>Ensure the accomplishment of qualitative and quantitative key performance indicators assigned for him/her for his/her respective area on daily, monthly and yearly bases.</li><br>
</ul></li></ul><p></p><p><b>3.Team Input:</b></p>
<ul>
<li><ul><li>Participate in daily and/or weekly meetings to discuss the market situation, problems that were faced and to appraise the activities versus the monthly KPIs.</li>
<li>Helping to run seminars/events.</li><br>
</ul></li></ul><p></p><p><b>4. Intelligence and Insights Gathering:</b></p>
<ul>
<li><ul><li>Collecting intelligence on the HCP Universe, e.g. identifying new contacts.</li>
<li>Monitor all competitor activities, including consumer offers, medical conferences and round tables and report it to management.</li>
<li>Conduct medical detailing face to face call and have on-going contact with identified lists of HCPs across the defined geographical area.</li>
<li>Build strong relationships to targeted HCPs and mapping the Decision-Making networks in the region.</li>
<li>Carry out promotional activities with targeted HCPs.</li>
<li>Update competitor intelligence and input into database.</li>
<li>Record and report back on call visits and progress against set objectives.</li>
<li>Attend and participate in internal meetings as required.</li>
</ul></li></ul>About you
<p><b>
To be successful in the role you should ideally have:</b></p><br>
<p></p>
<p><b>
Education:</b></p>
<p>
BSc. in Medical, Science, Pharmacist or Dietitian</p><br>
<p></p>
<p><b>
Experience:</b></p>
<ul>
<li>2-5+ years of experience in pharmaceutical/medical sales with HCPs, ideally pediatricians</li>
<li>Experience in Nutrition field is a plus.</li></ul><br>
<p></p>
<p><b>
Languages required:</b></p>
<p>
Fluent in English and Arabic</p><br>
<p></p>
<p><b>
Location:</b></p>
<p>
Resident in Riyadh, based in Saudi Arabia or willing to relocate to Riyadh with valid driving license.</p><br>
<p></p>
<p><b>
Skills:</b></p>
<p>
Consumer Orientation: enabling the business to serve the consumer.</p>
<p>
Entrepreneurial: recognizes and seizes business opportunities.</p>
<p>
Rigor: thinks systematically, plans effectively.</p>
<p>
Transparency: acts in an open and respectful manner.</p>
<p>
Decision Making: combines decisiveness with sound judgment.</p>
<p>
Team Player: connects effectively with others.</p>
<p>
Getting Things Done: delivers results and measures performance according to plan.</p><br>
<p></p>
<p><b>
Danone Values:</b></p>
<p>
Candidates are expected to adhere to Danone's core values: Humanism, Openness, Proximity &amp; Enthusiasm.</p><br>
<p></p>
<p>
Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside!</p>
About us
<p><b>
We Offer:</b><br>
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.</p><br>
<p></p>
<p>
So, if you are the interested in this opportunity, click on &quot;apply&quot; now!</p><br>
<p></p>
<p>
For more information about Danone, its people, and its business, please visit www.danone.com</p>
<p>
#LI-ME</p>
<p>
#LI-KSA</p></div>

Healthcare Nutrition Specialist - Riyadh

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