customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer support specialist Jobs in Lahore

customer support specialist

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

helpline agent

call center supervisor

Sigma System Syndicate

Job Summary:The Call Center Team Lead/Supervisor is responsible for managing, coaching, and motivating a team of customer service representatives to deliver exceptional service and achieve performance targets. The role involves monitoring daily operations, ensuring adherence to processes, handling escalations, and driving continuous improvement in customer experience and team efficiency.Key Responsibilities:Team Management &amp; Supervision<ul><li>Lead, supervise, and support a team of call center agents.</li><li>Monitor team performance and provide regular feedback, coaching, and mentoring.</li><li>Schedule shifts, manage attendance, and ensure staffing adequacy.</li></ul>Performance Monitoring<ul><li>Track KPIs such as call quality, AHT (Average Handling Time), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Conduct call audits and performance evaluations.</li><li>Prepare daily/weekly/monthly performance reports.</li></ul>Customer Service Excellence<ul><li>Handle escalated customer calls and resolve issues effectively.</li><li>Ensure agents maintain professionalism, empathy, and adherence to company standards.</li><li>Identify process gaps and recommend solutions for better customer experience.</li></ul>Training &amp; Development<ul><li>Conduct regular training and refresher sessions for agents.</li><li>Support new hires in onboarding and skill development.</li><li>Promote a positive work environment that motivates the team.</li></ul>Operations &amp; Compliance<ul><li>Ensure adherence to company policies, call scripts, and quality standards.</li><li>Coordinate with other departments to resolve customer issues.</li><li>Maintain compliance with data protection and regulatory requirements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent work experience.</li><li>2&ndash;4 years of experience in a call center environment, with at least 1&ndash;2 years in a supervisory/team lead role.</li><li>Strong leadership, coaching, and team management skills.</li><li>Excellent communication, problem-solving, and conflict resolution abilities.</li><li>Proficiency in call center software/CRM tools and MS Office.</li><li>Ability to work under pressure, multitask, and meet targets.</li><li>Knowledge of call center KPIs and operational metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Customer-Centric Mindset</li><li>Analytical &amp; Reporting Skills</li><li>Time Management &amp; Prioritization</li><li>Adaptability &amp; Continuous Improvement</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

TEAM LEAD / SUPERVISOR - CALL CENTER

AL GHANI Medical

Job DescriptionEvening Shift 6:30 pm to 3:30 amLocation: Lahore DHA Phase 8In personJob OverviewWe are hiring a Team Lead / Supervisor to manage a team of Cold Calling Agents working on a USA-based appointment-setting campaign in the medical and aesthetic services niche. The ideal candidate has experience managing sales reps in a fast-paced call center environment and understands how to drive performance through leadership, quality control, and accountability.Key Responsibilities<ul><li>Lead a team of 5&ndash;10 cold calling agents focused on outbound appointment setting</li><li>Supervise daily operations: attendance, performance, lead assignment, call quality</li><li>Monitor KPIs: calls/day, appointments booked, show-up rate, demo attendance</li><li>Conduct QA reviews, call monitoring, and coaching sessions</li><li>Provide training and onboarding for new agents</li><li>Submit daily and weekly reports to Operations Manager</li><li>Collaborate with campaign managers to improve scripts and delivery</li></ul>Requirements<ul><li>2&ndash;3+ years of BPO/call center experience (Outbound Sales or Cold Calling)</li><li>1+ year of team leadership or supervisory experience in sales campaigns</li><li>Strong English communication (verbal + written)</li><li>Familiarity with CRMs (GoHighLevel preferred), dialers (CloudTalk, VICIdial), and reporting tools</li><li>Must be comfortable working night shifts aligned with US time zones</li><li>Strong leadership, motivational, and coaching skillsPreferred Skills</li><li>Experience in medical, dental, or high-ticket service sales is a big plus</li><li>Hands-on experience with tools like Smartlead, GHL, Apollo, or Clay</li><li>Performance-driven mindset with ability to hit strict KPIs</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

Team Lead Outbound Sales (USA Campaign)

Abacus Outsourcing

About Abacus For 40+ years, Abacus has been driving digital transformation with innovative business solutions, scalable services, and a culture built on integrity, collaboration, and growth.Role Overview We&rsquo;re looking for a Team Lead &ndash; Call Center Operations to oversee daily BPO operations, ensure top-notch performance, and deliver exceptional customer experiences.Key Responsibilities&middot; Supervise &amp; mentor call center agents.&middot; Monitor KPIs &amp; drive performance improvements.&middot; Ensure SLA compliance &amp; operational efficiency.&middot; Handle escalations &amp; coordinate with cross-functional teams.&middot; Provide coaching, feedback &amp; performance reviews.Qualifications&middot; 1+ year of team lead experience in a BPO/Call Center.&middot; Strong leadership, communication &amp; problem-solving skills.&middot; Experience managing KPIs, reports &amp; client expectations.&middot; Bachelor&rsquo;s degree (required).Perks &amp; Benefits&middot; 2 Weekly Days Off&middot; EOBI &amp; Medical (IPD + OPD)&middot; 38 Paid Annual, Casual &amp; Sick Leaves&middot; Annual Performance-Based Increment&middot; Inclusive, growth-oriented work cultureJoin Abacus &mdash; where people &amp; performance thrive.Job Type: Full-timeWhy Join Us?<ul><li>Shape the learning culture of a leading BPO.</li><li>Exposure to global clients &amp; diverse processes.</li><li>Career growth in a dynamic, growth-focused environment.</li></ul>Apply Now: hassan.saleem@abacus-global.comJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?</li><li>Have you managed KPIs, performance reports, and client expectations in your previous roles?</li><li>Do you have at least 1 year of experience leading a team in a BPO or call center environment?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personApplication Deadline: 23/09/2025

Call Center Team Lead

Half Price Packaging PVT Ltd

We are hiring Call Center Agents (Freshers &amp; Experienced) for our US-based sales campaign. The role is to call international clients, explain services, and close sales.Responsibilities:<ul><li>Make outbound calls to US clients</li><li>Promote digital marketing services (GMB, SEO, SMM, Websites)</li><li>Maintain client relationships</li><li>Achieve monthly targets</li></ul>Requirements:<ul><li>Freshers &amp; experienced both can apply</li><li>Good English communication skills</li><li>Willing to work night shift</li><li>Sales-driven mindset</li></ul>Benefits:<ul><li>Fixed salary + performance commission</li><li>Career growth &amp; promotion opportunities</li><li>Paid training for freshers</li></ul>How to Apply: Apply now with your updated CV.<ul><li>Call Center Jobs in Lahore Night Shift</li><li>Call Center Jobs for Freshers Lahore</li><li>Customer Support Jobs Lahore</li><li>International Call Center Jobs</li><li>Sales Jobs in Lahore Night Shift</li><li>Fresh Graduate Jobs Lahore</li><li>Call Center Executive Lahore</li></ul>#CallCenterJobs #LahoreJobs #NightShiftJobs #FreshersJobs #CallCenterLahore #USCampaignJobs #InternationalCallCenter #SalesJobsLahore #CustomerSupportJobs #DigiSparo #HiringNow #FreshGraduateJobsJob Types: Full-time, FresherPay: Rs30,000.00 - Rs55,000.00 per monthExperience:<ul><li>SEO Sales : 1 year (Preferred)</li><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center Agent SEO

CSR SERVICES LLC

Job Title: CSR Truck DispatcherLocation: Lahore, 54000Job Type: Full-timeWorking Days: Monday to FridayShift Timing: 05:00 PM to 02:00 AMSalary: PKR 40,000 to 50,000 (based on experience) + Commission + Daily DinnerResponsibilities:<ul><li>Schedule and dispatch drivers for freight deliveries across routes</li><li>Monitor ongoing trips and maintain real-time communication</li><li>Communicate effectively with drivers, clients, and brokers</li><li>Utilize dispatching software and load boards for assigning loads</li><li>Troubleshoot delivery or routing issues promptly</li><li>Maintain accurate records and logs of dispatch activity</li><li>Ensure compliance with company protocols and operational efficiency</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Basic understanding of U.S. logistics and freight operations is a plus</li><li>Proficiency in using computers and basic software tools</li><li>Ability to work the night shift from 05:00 PM to 02:00 AM</li><li>Strong organizational skills and attention to detail</li><li>Freshers are encouraged to apply; training will be provided</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li></ul>Experience:<ul><li>Truck Dispatcher: 1 year (Preferred)</li></ul>Work Location: In person

CSR Truck Dispatcher (USA Call Center)

Hiring Call Center Agents (Night Shift, Lahore Gulberg 3).Good English required. Freshers &amp; experienced both can apply.GMB Sales experience agentsSEO Campaign Sales AgentsAttractive salary + commission. Call Center Jobs Lahore, Call Center Agent, Customer Support Jobs, Telesales Jobs, Call Center Freshers, Night Shift Jobs Lahore, BPO Jobs.Location Gulberg 3 LahoreJob Types: Full-time, FresherPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agents SEO Campaign

Fanaan by Brighto Paints

Call Center Representative- (Bohbtian Chowk Lahore )Required for Brighto Paints Pvt.Ltd03 Positions need to fill as per below mentioned requirements. Females are encouraged to apply&middot; 01 Person must be fluent in Pashtu,Urdu &amp; English&middot; 01 Person must be fluent in Saraiki,Urdu &amp; English&middot; 01 Person must be fluent in Urdu &amp; EnglishJob ResponsibilitiesBelow are the responsibilities a Call Center Representative is expected to assume: Must have good experience of call center &amp; Languages as required above mentioned.<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li></ul>Job Qualifications and Skill Sets<ul><li>Graduate or above. </li><li>Proven experience in a call center-related role is preferred.</li><li>Familiarity with products in the paint industry is a plus.</li><li>Ability to work effectively in a target-driven environment.</li><li>Knowledge of sales techniques and customer service principles.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Willingness to learn and adapt to changing business needs.</li><li>Ability to build and maintain strong customer relationships.</li></ul>Kindly apply at provided email with subject line for Call Center Representative. mubashar.khan@brightopaints.comJob Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Female Call Center Representative

Explore 235+ Call center supervisor in Lahore this September. Find roles across top companies and apply now to boost your career.