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helpline agent

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline agent

Inbound calling

MonetizeMore

<div><h2 class="jobSectionHeader">About MonetizeMore</h2>
MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety. We are committed to shaping the future of digital advertising, and our latest innovation, Obi &ndash; the AI AdOps Copilot, is transforming how publishers manage and scale their ad operations through intelligent automation.<h2 class="jobSectionHeader">
About Obi</h2>
Obi is MonetizeMore&rsquo;s proprietary AI Agent-powered AdOps Copilot, designed to streamline workflows, automate repetitive tasks, and provide real-time insights. Obi leverages agentic AI to handle complex AdOps processes, reduce manual effort, and empower publishers to make faster, smarter decisions. By integrating seamlessly with ad tech platforms and existing workflows, Obi acts as a trusted partner in driving operational efficiency and revenue growth.<h2 class="jobSectionHeader">
Role Overview</h2>
As the Senior Product Manager for Obi, you will lead the vision, strategy, and execution of MonetizeMore&rsquo;s flagship AI agent product. You will collaborate with engineering, design, AdOps experts, marketing, and customer success to build Obi into the industry&rsquo;s leading copilot for publishers, delivering intelligent automation that redefines how ad operations are run.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define and execute the product vision and roadmap for Obi, aligned with MonetizeMore&rsquo;s AI-driven strategy and customer needs.</li><li>
Own key business outcomes such as Obi adoption, publisher efficiency, and revenue impact.</li><li>
Gather, prioritize, and translate customer and stakeholder feedback into product requirements.</li><li>
Partner with engineering and design to deliver intuitive AI agent-driven features that solve real AdOps pain points.</li><li>
Oversee the entire product lifecycle: ideation, planning, execution, testing, and go-to-market strategy.</li><li>
Continuously analyze Obi&rsquo;s performance to identify opportunities for automation, optimization, and innovation.</li><li>
Ensure Obi integrates effectively with major ad tech platforms and publisher systems.</li><li>
Translate complex AI agent capabilities into clear business value for both technical and non-technical audiences.</li><li>
Monitor the evolving AI agent landscape and ensure Obi remains ahead of the curve.</li></ul><h2 class="jobSectionHeader">
Need to Have</h2><ul><li>
3+ years of product management experience in AI, SaaS, automation, or ad tech.</li><li>
Strong understanding of programmatic advertising, AdOps workflows, or publisher monetization.</li><li>
Experience building or managing products powered by AI agents, intelligent automation, or workflow orchestration.</li><li>
Data-driven mindset with experience using analytics tools to inform strategy and prioritization.</li><li>
Excellent communication, stakeholder management, and cross-functional leadership skills.</li><li>
Strategic thinker with strong execution abilities and customer empathy.</li><li>
Technical background (Computer Science, Engineering, or equivalent experience) is a plus.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Prior experience with AI copilots, multi-agent systems, or conversational interfaces.</li><li>
Familiarity with ad tech platforms such as Google Ad Manager, Prebid, or OpenX.</li><li>
Experience managing B2B SaaS products at scale.</li><li>
Proven track record of bringing automation-driven products from concept to adoption.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
100% remote work with flexible hours, from anywhere in the world.</li><li>
Competitive compensation and performance-based bonuses.</li><li>
Opportunity to shape the future of AI-powered automation in ad tech.</li><li>
Work alongside a global team of innovators, engineers, and ad ops experts.</li><li>
Professional growth and leadership opportunities in a fast-scaling company.</li><li>
A chance to make a direct impact on publishers worldwide by redefining AdOps</li></ul>
Apply now to join MonetizeMore&rsquo;s global team and lead Obi, the AI AdOps Copilot, in revolutionizing the digital advertising ecosystem through intelligent agents and automation.
Il9mhUjx9f</div>

Senior Product Manager - AI AdOps Copilot (REMOTE)

Pixalate, Inc.

<div><div>AI Engineer *PhD Required 
Employment Type: Full-Time 
Location: Remote, Pakistan 
 
Transform AI Research into Real-World Impact 
 
As an AI Research Engineer at Pixalate, you'll bridge the gap between fundamental AI research and production systems that protect the digital ecosystem. Working with our Research team (AFAC) that has uncovered more than $100M in ad fraud and national security threats, you'll have the autonomy to pursue groundbreaking research while seeing your innovations deployed at scale within months, not years. 
 
You'll lead research in emerging AI paradigms including autonomous agent systems, test-time compute optimization, and multimodal understanding - all applied to real-world challenges in digital safety and fraud detection. 
 
Key Research Areas &amp; Responsibilities 
 
Agentic AI Systems Development</div><ul><li>
Design and implement multi-agent architectures for autonomous fraud detection and analysis</li><li>
Develop sophisticated agent coordination systems using frameworks like LangChain, AutoGen, or custom architectures</li><li>
Create tool-integrated AI agents capable of complex reasoning and decision-making</li><li>
Research novel approaches to agent safety and alignment in production environments</li></ul><div>
Advanced Reasoning &amp; Test-Time Compute</div><ul><li>
Implement state-of-the-art reasoning systems inspired by recent breakthroughs (o1, DeepSeek-R1)</li><li>
Optimize inference-time compute allocation for complex analytical tasks</li><li>
Develop chain-of-thought and verification mechanisms for high-stakes decision making</li><li>
Research novel approaches to scaling reasoning capabilities efficiently</li></ul><div>
Multimodal AI &amp; Knowledge Systems</div><ul><li>
Build advanced multimodal models for analyzing video, image, text, and behavioral data</li><li>
Develop sophisticated RAG (Retrieval-Augmented Generation) architectures:<ul><li>
Design high-performance vector databases and hybrid search systems</li><li>
Implement advanced chunking strategies and semantic understanding</li><li>
Create context-aware retrieval mechanisms for complex documents</li></ul></li><li>
Research cross-modal learning for fraud pattern detection</li></ul><div> 

Required Qualifications</div> 

PhD in Computer Science, AI, Machine Learning, or related field (or exceptional research track record)<ul><li>
Published research in peer-reviewed venues demonstrating expertise in:<ul><li>
Large Language Models and transformer architectures</li><li>
Agentic AI, autonomous systems, or multi-agent coordination</li><li>
Multimodal learning or computer vision</li><li>
Distributed systems and scalable ML</li></ul></li></ul><div>
Technical Expertise</div><ul><li>
Expert proficiency in Python and deep learning frameworks (PyTorch preferred, TensorFlow)</li><li>
Advanced experience with:<ul><li>
Modern AI frameworks: LangChain, Hugging Face Transformers, Ray</li><li>
Agent development and orchestration</li><li>
RAG systems and vector databases</li><li>
Distributed training frameworks and GPU optimization</li></ul></li><li>
Strong understanding of:<ul><li>
Transformer architectures and attention mechanisms</li><li>
Reinforcement learning and reward modeling</li><li>
Neural architecture search and AutoML</li><li>
MLOps and production ML systems</li></ul></li></ul><div>
Research Skills</div><ul><li>
Track record of novel algorithm development and innovation</li><li>
Experience with large-scale experimentation and ablation studies</li><li>
Proficiency in research tools: Weights &amp; Biases, MLflow, TensorBoard</li><li>
Strong theoretical foundation in optimization, statistics, and linear algebra</li></ul><div> 

Preferred Qualifications 
</div><ul><li>
Experience with fraud detection, cybersecurity, or trust &amp; safety applications</li><li>
Contributions to open-source AI projects</li><li>
Industry research experience at leading AI labs (DeepMind, OpenAI, FAIR, etc.)</li><li>
Experience translating research into production systems</li><li>
Experience with:<ul><li>
Mixture of Experts (MoE) architectures</li><li>
Constitutional AI and alignment techniques</li><li>
Efficient inference optimization (quantization, distillation)</li><li>
Real-time streaming ML systems</li></ul></li></ul>
We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety. 
<div><div>
Benefits 
 
At Pixalate, we offer an extremely competitive salary, outstanding benefits, and a dynamic work environment. You will have the opportunity to work on pioneering technologies alongside some of the brightest minds in the industry. If you're passionate about maintaining high software quality and thrive in a fast-paced, challenging environment, you'll fit right in. 
</div><ul><li>
Monthly internet reimbursement</li><li>
Casual, remote work environment</li><li>
Hybrid, flexible hours</li><li>
Opportunity for advancement</li><li>
Fun annual team events</li><li>
Being part of a high performing team that wants to win and have fun doing it</li></ul><div>
About us 
 
Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. 
 
We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: 
</div><ul><li>
UNICEF: Pixalate was recently recognized by UNICEF as a Key Innovator for protecting children&rsquo;s online privacy. &amp; UNICEF Global Compliance Tech case study</li><li>
Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says</li><li>
Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV</li><li>
Washington Post: Your kids&rsquo; apps are spying on them</li><li>
Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google&rsquo;s Black Box Ad Empire</li><li>
ABC7 News: The State of Children's Privacy Online</li><li>
NBC News: How many apps are tracking your children</li></ul>
Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.Pixalate is an equal opportunity employer committed to building a diverse team. 
 
We particularly encourage applications from underrepresented groups in AI research. 
</div>
#LI-MW1
1067I4tGuT</div>

AI Engineer (PhD Required)

OOP Technologies

Job Description: We are seeking a Senior Call Center Agent with expertise in digital services to join our dynamic team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations with a strong understanding of web services, SEO, and digital solutions. This role requires excellent communication skills to effectively engage with clients, understand their business needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Handle outbound calls to promote and sell digital services (Web Development, SEO, and related solutions).</li><li>Build and maintain positive client relationships through professional communication.</li><li>Identify customer needs and recommend appropriate digital services to meet their goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably in IT/Digital Services).</li><li>Strong knowledge of web services, SEO, and digital marketing solutions.</li><li>Excellent spoken and written communication skills (English proficiency preferred).</li><li>Ability to persuade, negotiate, and handle objections professionally.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Senior Call Center Agent – Digital Services

Abacus Outsourcing

About the Role Abacus is looking for a passionate Assistant Manager &ndash; Training to lead learning initiatives for our growing BPO/Call Center operations. You&rsquo;ll design and deliver impactful training programs to enhance agent performance, improve customer experience, and support organizational goals.Key Responsibilities<ul><li>Lead new hire, process, product, and soft skills training.</li><li>Conduct Training Needs Analysis (TNA) to address performance gaps.</li><li>Drive training KPIs: certification, nesting success, retention.</li><li>Coach &amp; mentor trainers for consistent quality delivery.</li><li>Collaborate with Operations, Quality &amp; Clients on training content.</li><li>Track &amp; report training effectiveness with data-driven insights.</li></ul>Ideal Candidate<ul><li>4&ndash;6 years in BPO/Call Center Training &amp; Development.</li><li>2+ years in a supervisory or assistant manager training role.</li><li>Strong facilitation, coaching &amp; people development skills.</li><li>Proven success in agent readiness &amp; training ROI.</li><li>Excellent communication &amp; stakeholder management.</li><li>Bachelor&rsquo;s in HR, Business, Education, Psychology (I/O) or Communications; Master&rsquo;s/MBA preferred; TTT/L&amp;D certifications a plus.</li></ul>Why Join Us?<ul><li>Shape the learning culture of a leading BPO.</li><li>Exposure to global clients &amp; diverse processes.</li><li>Career growth in a dynamic, growth-focused environment.</li></ul>Apply Now: hassan.saleem@abacus-global.comApplication Questions:<ul><li>Have you led a team of trainers/coordinators?</li><li>Designed/delivered training for a BPO/call center?</li><li>Conducted TNA &amp; closed performance gaps using data?</li></ul>#TrainingAndDevelopment #BPOTalent #CallCenterCareers #LearningAndDevelopment #AssistantManager #PeopleDevelopment #CareerGrowth #CustomerExperience #L&amp;D #NowHiringJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Have you managed or supervised a team of trainers or training coordinators before?</li><li>Have you designed and delivered training programs specifically for a call center or BPO environment?</li><li>Do you have experience conducting Training Needs Analysis (TNA) and using data to close performance gaps?</li></ul>Work Location: In person

Assistant Manager – Training & Development

Explore 44+ Helpline agent in Lahore this October. Find roles across top companies and apply now to boost your career.

44 helpline agent jobs IN Lahore

Helpline agent

Helpline agent

Inbound calling

Senior Product Manager - AI AdOps Copilot (REMOTE)

AI Engineer (PhD Required)

Senior Call Center Agent – Digital Services

Assistant Manager – Training & Development