hr intern

customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

sales representative

call center representative Jobs in Lahore

call center representative

helpline agent

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Helpline agent

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Inbound calling agent (FRESH Graduate)

Al Fatah Travel & Tour

Job Postings for Al Fatah Travels - Lahore BranchWe're Hiring! Join the Al Fatah Travels team in Lahore! We're looking for passionate and driven individuals to fill exciting roles within our dynamic travel agency.Available Positions:<ul><li>Tickets Sales Agent</li><li>Tours Sales Agent</li><li>Umrah Sales Agent</li></ul>Benefits:<ul><li>Competitive salary packages</li><li>Opportunities for professional growth and development</li><li>Dynamic and supportive work environment</li><li>Be part of a leading travel agency in Pakistan</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Travel agency: 3 years (Required)</li></ul>Work Location: In person

Travel Consultant

Tkxel

<div>
 We&rsquo;re looking for a proactive and detail-oriented female officer to manage customer queries and social interactions across WhatsApp, Instagram, and Facebook with the added responsibility of monitoring and optimizing our AI-powered community agent. This role is ideal for someone who is digitally savvy, understands how people interact online, and can improve response quality and lead generation.
 
 
 
 Key Responsibilities:
 
 
 
 Customer Support, Social Media Handling &amp; AI Agent Optimization
 
 &bull; Respond to customer queries on WhatsApp, Instagram, and Facebook in a timely and friendly manner.
 
 &bull; Engage with incoming messages, comments, and story replies using brand-appropriate tone.
 
 &bull; Monitor the performance of our AI Agent across platforms &mdash; regularly review conversations, improve reply accuracy, and update content (FAQs, offers, fallback replies).
 
 &bull; Flag complex queries for manual handling and ensure smooth handover from AI to human.
 
 &bull; Optimize AI flows based on frequently asked questions, seasonal promotions, and campaign objectives.
 
 &bull; Maintain lead logs and ensure follow-ups are done on high-intent inquiries.
 
 
 
 Lead Generation &amp; Community Engagement
 
 
 &bull; Turn social/media inquiries into quality leads.
 
 &bull; Encourage deeper engagement via comments, stories, and DMs.
 
 &bull; Flag high-intent leads to the sales/reservation team when needed.
 
 &bull; Identify content gaps based on recurring queries and report to the marketing team.
 
 
 
 Key Performance Indicators (KPIs):
 
 
 &bull; Leads generated via WhatsApp &amp; social inboxes
 
 &bull; AI agent success rate (accuracy, fallback % reduction)
 
 &bull; Response time (target: under 5 minutes during working hours)
 
 &bull; Conversion rate from inquiry to booking/sign-up
 
 &bull; Community engagement (comments, replies, shares, DMs)
 
 
 
 Who You Are:
 
 
 &bull; 1&ndash;2 years experience in customer support, community handling, or digital communication
 
 &bull; Excellent written communication in English
 
 &bull; Familiar with Meta Business Suite, Instagram DM tools, and WhatsApp Business
 
 &bull; Comfortable learning and working with AI chatbots (training will be provided)
 
 &bull; Bonus: Familiar with wellness, travel, or hospitality space
 
 
 
 What You&rsquo;ll Get:
 
 
 &bull; Market-competitive salary with performance bonuses
 
 &bull; Exposure to next-gen AI + human hybrid support systems
 
 &bull; Growth path toward digital marketing, CX automation, or content roles
 
 &bull; Flexible, friendly work culture
 
 
 
 
</div>

Customer Support & Community Officer

StayCierge

About Us:StayCierge is a growing short-term rental management company providing 24/7 guest communication, maintenance coordination, and end-to-end support for Airbnb hosts and property managers. We&rsquo;re expanding rapidly and looking for a driven Business Development Agent to help us bring in new clients and grow our portfolio.Role Overview:We are seeking an experienced Business Development Agent with a strong background in the short-term rental (STR) industry. The ideal candidate has previously worked at a vacation rental or Airbnb management company and has a proven track record of generating leads, closing deals, and building long-term client relationships.Key Responsibilities:<ul><li>Identify and generate new business opportunities within the short-term rental market.</li><li>Build and maintain relationships with property owners, real estate agents, and investors.</li><li>Pitch StayCierge&rsquo;s services to prospective clients and convert leads into active accounts.</li><li>Meet or exceed monthly and quarterly growth targets.</li><li>Stay up to date with industry trends and competitor offerings to refine outreach strategies.</li><li>Collaborate with leadership to improve sales scripts, pitches, and client acquisition processes.</li></ul>Requirements:<ul><li>Prior experience as a Business Development Agent (or similar sales role) at a short-term rental management company.</li><li>Demonstrated success in lead generation and client acquisition.</li><li>Strong negotiation and communication skills.</li><li>Self-motivated, target-driven, and able to work independently.</li><li>Familiarity with Airbnb, Vrbo, Booking.com, and the STR market is a must.</li></ul>What We Offer:<ul><li>Competitive salary + commission based on performance.</li><li>Opportunity to grow with a fast-scaling STR company.</li><li>Flexible working environment.</li><li>Exposure to global short-term rental markets and industry trends.</li></ul>Job Type: Full-timePay: Rs60.00 - Rs80.00 per monthApplication Question(s):<ul><li>Have you previously worked as a Business Development Agent (or similar role) at a short-term rental/vacation rental management company? If yes, which one?</li><li>Which platforms (Airbnb, Vrbo, Booking.com, etc.) are you most familiar with?</li><li>Are you comfortable working independently and being target-driven with clear KPIs?</li></ul>Work Location: In person

Business Development Executive

ibex. Pakistan

<div>
 This role is responsible for real-time monitoring of workforce performance, ensuring schedule adherence, and preventing productivity leakages. It also involves intraday adjustments, reporting, and timely communication with stakeholders to maintain operational efficiency.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic Qualifications
 </li>
 <li>
 1-2 years of experience as a Real-Time Analyst or in a Workforce Management role.
 
 
 </li>
 </ul>
 Preferably from in an inbound sales environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Preventing Productivity Leakeages in real time
 </li>
 <li>
 Real &ndash; Time communication/Updates with all Stakeholders
 </li>
 <li>
 Ensuring Schedule Adherence, Maintaining Overall Attendance for all Department
 </li>
 <li>
 Performance Reporting
 </li>
 <li>
 Real-Time Monitoring
 </li>
 <li>
 Intraday Adjustments &amp; Reporting
 </li>
 <li>
 Tool &amp; System Monitoring:
 </li>
 <li>
 Communication &amp; Alerts
 </li>
 <li>
 Provide real-time alerts for performance deviations and downtime
 </li>
 <li>
 Coordinate with IT or support teams to report and track system outages or agent issues affecting performance
 </li>
 <li>
 Schedule adherence and manage intraday staffing
 </li>
 <li>
 Monitor real-time queue performance, agent adherence, and contact center KPIs (e.g., Service Level, ASA, AHT, occupancy, shrinkage)
 </li>
 <li>
 Generating Incident Notification to All Stakeholders during Downtime
 </li>
 <li>
 EOD Reporting
 </li>
 <li>
 Extensive Data Analysis &amp; reporting
 </li>
 </ul>
</div>

Real Time Analyst, WFM

Explore 47+ Helpline agent in Lahore this September. Find roles across top companies and apply now to boost your career.

47 helpline agent jobs IN Lahore

Helpline agent

Helpline agent

Inbound calling agent (FRESH Graduate)

Travel Consultant

Customer Support & Community Officer

Business Development Executive

Real Time Analyst, WFM