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customer service representative

call center team lead

Jeeny

<div>
 
 About Jeeny:
 
 
 
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 
 
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 
 
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 
 
 
 About the Role:
 
 
 
 We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
 
 
 The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
 </li>
 <li>
 Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
 </li>
 <li>
 Ensure adherence to SLAs, SOPs, and company policies
 </li>
 <li>
 Act as the first point of escalation for complex customer issues and support agents in handling critical cases
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
 </li>
 <li>
 Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
 </li>
 <li>
 Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
 </li>
 <li>
 Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
 </li>
 <li>
 Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
 </li>
 <li>
 Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
 </li>
 <li>
 Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
 </li>
 <li>
 Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
 </li>
 <li>
 Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
 </li>
 <li>
 Support calibration efforts to ensure fair and consistent evaluations across the team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2+ years of experience in a call center environment
 </li>
 <li>
 Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
 </li>
 <li>
 Familiarity with quality standards and evaluation processes within a contact center environment
 </li>
 <li>
 Proven ability to coach and develop teams while managing performance under pressure
 </li>
 <li>
 Solid problem-solving skills and the ability to make quick, data-informed decisions
 </li>
 <li>
 Strong interpersonal, leadership, and communication skills
 </li>
 <li>
 High accountability, professionalism, and a passion for improving customer experience
 </li>
 <li>
 Strong English is a must (Interviews for this role in English).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
 </li>
 <li>
 An environment that encourages you to take ownership and produce excellent outcomes every day
 </li>
 <li>
 Health benefits and insurance
 </li>
 <li>
 Flexible working hours
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>

Call Center Team Lead

<div>About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role:
We are looking for a Call Center Team Lead to manage and guide a team of customer service agents while maintaining high standards of performance, service quality, and team morale. This role focuses primarily on daily operations, coaching, and performance management, while also requiring basic involvement in quality assurance processes to support continuous improvement efforts.
The ideal candidate should be performance-driven, detail-oriented, and capable of identifying both individual and team-level development needs through regular performance and quality reviews.
Job Responsibilities: 
<ul>
<li>Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets.</li>
<li>Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set.</li>
<li>Ensure adherence to SLAs, SOPs, and company policies.</li>
<li>Act as the first point of escalation for complex customer issues and support agents in handling critical cases.</li>
<li>Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes.</li>
<li>Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements.</li>
<li>Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership.</li>
<li>Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team.</li>
<li>Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards.</li>
<li>Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager.</li>
<li>Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team.</li>
<li>Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge.</li>
<li>Help identify recurring quality issues and contribute to improvement initiatives with support with quality team.</li>
<li>Support calibration efforts to ensure fair and consistent evaluations across the team.</li>
</ul>Requirements<ul><li>
2+ years of experience in a call center environment.</li></ul><ul>
<li>Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling.</li>
<li>Familiarity with quality standards and evaluation processes within a contact center environment.</li>
<li>Proven ability to coach and develop teams while managing performance under pressure.</li>
<li>Solid problem-solving skills and the ability to make quick, data-informed decisions.</li>
<li>Strong interpersonal, leadership, and communication skills.</li>
<li>High accountability, professionalism, and a passion for improving customer experience.</li>
Strong English is a must (Interviews for this role in English). 
<li>
</li></ul>Benefits
What We Offer:<ul>
<li>An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.</li>
<li>An environment that encourages you to take ownership and produce excellent outcomes every day.</li>
<li>Health benefits and insurance.</li>
<li>Flexible working hours.</li>
</ul>Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Call Center)

HungerStation | هنقرستيشن

<div>
 Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
 
 
 In Hungerstation, we stand for our customers' satisfaction, partners&rsquo; loyalty and riders&rsquo; wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.
 
 
 Hungerstation is part of the Delivery Hero Group, the world&rsquo;s leading local delivery platform operating in 70+ countries worldwide
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Director of IT Operations to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens. This is a senior leadership role, based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing business.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Management: Lead and mentor a team of 10+ IT professionals, including managers, across helpdesk, infrastructure, and security functions. Ensure alignment with HungerStation&rsquo;s objectives and foster a culture of continuous improvement.
 </li>
 <li>
 Infrastructure &amp; IT Operations: Oversee the design, deployment, and management of IT infrastructure, ensuring high availability, minimal downtime, and optimized performance across all locations, including dark stores and cloud kitchens.
 </li>
 <li>
 Helpdesk &amp; Support Services: Manage the IT Helpdesk, ensuring timely resolution of incidents and service requests, and maintain SLAs with a focus on operational excellence.
 </li>
 <li>
 Security &amp; Access Management: Implement and manage IT security policies, access control, and compliance with industry standards. Collaborate with the security team to ensure system protection and incident response.
 </li>
 <li>
 Call Center Solutions: Oversee call center technologies, ensuring seamless integration with business operations and continuous improvement of customer experience.
 </li>
 <li>
 Vendor &amp; Stakeholder Management: Manage relationships with external vendors and collaborate with cross-functional teams to deliver IT solutions that meet business needs.
 </li>
 <li>
 Budgeting &amp; Reporting: Develop and manage the IT operations budget, providing regular performance reports to senior leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 8+ years of experience in IT operations and infrastructure, with at least 3-5 years in a leadership role.
 </li>
 <li>
 Proven expertise in managing IT operations across multiple locations and departments
 </li>
 <li>
 Strong knowledge of IT infrastructure, networks, security, and ITIL best practices.
 </li>
 <li>
 Experience with call center solutions and cloud-based infrastructure is a plus.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Strong organizational and project management abilities.
 </li>
 <li>
 Arabic fluency is required
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 We offer visa &amp; relocation support globally to our permanent employees.
 </li>
 <li>
 Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech &amp; product community
 </li>
 <li>
 Develop your skills with your personal educational budget for conferences and external training
 </li>
 <li>
 Access our Linkedin learning platform and participate in our various inhouse training
 </li>
 <li>
 And much more&hellip;
 
 
 </li>
 </ul>
 You&rsquo;ll have the space to learn, grow, and take ownership of your work. We invest in your development, from training or workshops to free language lessons, and we encourage you to take on projects which both interest and challenge you.
</div>

Director of IT Operations

Holool Aloula (NCBS National Company for Business Solutions)

<div>
 
 
 Job Purpose
 
 
 
 To handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication.
 
 
 
 Key Responsibilities and Skills
 
 
 <ul>
 <li>
 Answer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner.
 </li>
 <li>
 Make outbound calls to follow up on customer requests, conduct surveys, or provide updates.
 </li>
 <li>
 Accurately document customer interactions using the call center system.
 </li>
 <li>
 Resolve customer complaints and escalate complex issues when necessary.
 </li>
 <li>
 Maintain up-to-date knowledge of company products, services, and procedures.
 </li>
 <li>
 Achieve performance targets related to call quality, resolution time, and customer satisfaction.
 </li>
 <li>
 Display strong verbal communication skills and active listening abilities.
 </li>
 <li>
 Demonstrate patience, empathy, and professionalism under pressure.
 </li>
 <li>
 Ability to multitask and manage time efficiently in a fast-paced environment.
 </li>
 <li>
 Basic computer skills and familiarity with CRM or call center software is an advantage.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in spoken and written English is required; additional languages are a plus.
 </li>
 <li>
 Customer service training or soft skills workshops are advantageous.
 </li>
 <li>
 Strong interest in developing a career in customer relations and communication.
 </li>
 </ul>
 
 
</div>

Call Center Representative

Confidential

Role Description:hiring a skilled Administrator to manage our IT infrastructure, support internal teams and clients, and maintain the security and performance of our systems. The ideal candidate will be proactive, technically strong, and capable of managing both network and server environments.&nbsp;Key Responsibilities:<ul><li>Set up and manage company networks and servers</li><li>Provide technical support to internal teams and external clients</li><li>Manage and maintain call center systems and software</li><li>Ensure data security and regular server/network backups</li><li>Monitor and secure the company's network and server environments</li><li>Troubleshoot system issues and ensure uptime and performance</li><li>Implement IT best practices and security protocols</li></ul>&nbsp;Requirements:<ul><li>Proven experience in IT administration, networking, and server management</li><li>Strong knowledge of Windows/Linux servers and network configurations</li><li>Experience managing VoIP or call center systems</li><li>Familiarity with firewalls, backups, and cybersecurity tools</li><li>Strong problem-solving skills and ability to work independently</li><li>Good communication skills for supporting users and teams</li></ul>&nbsp;Preferred Qualifications:<ul><li>Certifications such as CCNA, MCSA, or equivalent are a plus</li><li>Experience with cloud-based systems and remote support tools</li><li>Knowledge of backup/recovery tools and disaster recovery planning</li></ul>&nbsp;

IT Administrator

DXC Technology

<div>Job Description:
Project Description:
Unified Communication (UC) Engineer is responsible for the support, configuration, and administration of enterprise communication systems, including IP telephony, video conferencing, instant messaging, and voicemail platforms. This role ensures high availability and optimal performance of UC services and provides Level 2 support for escalated incidents, working closely with Level 3 engineers and vendors.
Responsibilities:<ul><li>Install, configure, and maintain Cisco Unified Communications Manager (CUCM) clusters, including user and device provisioning, dial plan management, call routing, and gateway configurations.</li><li>Provide support for Cisco Unified Contact Center Express (UCCX) environments, including script modifications, agent and supervisor desktop issues, and basic reporting.</li><li>Manage and troubleshoot call recording solutions integrated with CUCM and UCCX.</li><li>Administer and support Instant Messaging &amp; Presence services, primarily Cisco Jabber and its integration with CUCM.</li><li>Support and troubleshoot Cisco Webex (Meetings, Calling, Messaging) for users, including scheduling, host controls, and general connectivity issues.</li><li>Provide user support and basic administration for Microsoft Teams related to calling, meetings, and collaboration features. Understand and assist with interoperability points between Cisco UC and MS Teams.</li><li>Diagnose and resolve complex voice, video, and collaboration issues across all UC platforms, including call quality problems, registration issues, and feature malfunctions.</li><li>Monitor the health, performance, and capacity of UC systems using relevant tools.</li><li>Create and maintain accurate documentation of UC configurations, procedures, and troubleshooting steps.</li><li>Provide technical support and guidance to end-users on UC applications and devices.</li></ul>
Mandatory Skills Description:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.</li><li>5+ years of hands-on experience supporting and maintaining Unified Communications systems.</li><li>Solid experience with Cisco Unified Communications Manager (CUCM) administration.</li><li>Familiarity with Cisco Unified Contact Center Express (UCCX) at a support level.</li><li>Experience with call recording solutions.</li><li>Knowledge of Cisco Jabber and Cisco Webex.</li><li>Basic understanding of Microsoft Teams functionalities, especially related to voice and meetings.</li><li>Understanding of SIP, H.323, MGCP protocols.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Cisco CCNA Collaboration certification is a plus.</li></ul>
Languages:
English - C2 Proficient
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Senior Unified Communications Engineer

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Call Center Team Lead

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Customer Service (Call Center)

Director of IT Operations

Call Center Representative

IT Administrator

Senior Unified Communications Engineer