sales engineer

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call center technology architect

BlackStone eIT

<div>
 BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions
 </li>
 <li>
 Evaluate and recommend software, hardware, and infrastructure to support call center operations
 </li>
 <li>
 Lead the implementation of call center solutions, ensuring integration with existing systems and processes
 </li>
 <li>
 Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience
 </li>
 <li>
 Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement
 </li>
 <li>
 Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in technology architecture, specifically within call center operations
 </li>
 <li>
 Proven experience designing and implementing telephony systems and customer engagement platforms
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers
 </li>
 <li>
 Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud
 </li>
 <li>
 Proficiency in CRM systems such as Salesforce, Zendesk, or similar
 </li>
 <li>
 Strong understanding of integration technologies, including APIs, middleware, and data exchange standards
 </li>
 <li>
 Experience with analytics and reporting tools to drive operational insights
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
 </li>
 <li>
 Leadership and mentoring abilities to guide technical teams
 </li>
 <li>
 Ability to manage multiple projects and priorities in a fast-paced environment
 
 
 </li>
 </ul>
 
 Certifications (Preferred)
 
 
 
 <ul>
 <li>
 Relevant certifications in call center technologies, ITIL, or cloud architecture
 </li>
 <li>
 CCNA, CCNP, or similar networking certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Call Center Technology Architect

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul>
<li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li>
<li>Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li>
<li>Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li>
<li>Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li>
<li>Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li>
<li>Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li>
<li>Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li>
</ul>
Requirements
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul>
<li>
8+ years of experience in technology architecture, specifically within call center operations.</li>
<li>Proven experience designing and implementing telephony systems and customer engagement platforms.</li>
</ul>
Technical Skills<ul>
<li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li>
<li>Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li>
<li>Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li>
<li>Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li>
<li>Experience with analytics and reporting tools to drive operational insights.</li>
</ul>
Soft Skills<ul>
<li>
Excellent problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li>
<li>Leadership and mentoring abilities to guide technical teams.</li>
<li>Ability to manage multiple projects and priorities in a fast-paced environment.</li>
</ul>
Certifications (Preferred)<ul>
<li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li>
<li>CCNA, CCNP, or similar networking certifications are a plus.</li>
</ul>
Benefits<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Beverly Hills Specialist Hospital

role Summary:The Team Leader is responsible for managing and supervising the call center and social media teams handling cosmetic surgery and aesthetic procedure inquiries. The role ensures high-quality patient communication, lead conversion, appointment booking, and overall patient experience while maintaining compliance with DHA regulations and hospital policies. The Team Leader also works closely with marketing, doctors, nurses, and patient coordinators to optimize patient satisfaction, engagement, and hospital reputation.Key Responsibilities:Call Center &amp; Team Management:<ul><li>Supervise and support call center agents handling cosmetic and aesthetic inquiries.</li><li>Monitor inbound/outbound calls, WhatsApp, emails, and online leads.</li><li>Ensure accurate and up-to-date information is provided regarding cosmetic surgeries and procedures.</li><li>Track leads, conversions, and appointment booking performance.</li><li>Train staff on scripts, patient communication, confidentiality, and social media etiquette.</li><li>Handle escalated patient concerns professionally and promptly.</li><li>Conduct regular team performance reviews and coaching sessions.</li></ul>Social Media &amp; Digital Engagement:<ul><li>Supervise patient interactions across all social media channels (Instagram, Facebook, WhatsApp, TikTok, etc.).</li><li>Ensure timely responses to inquiries, comments, and messages.</li><li>Maintain brand-compliant and professional communication online.</li><li>Monitor social media trends and patient engagement metrics.</li><li>Provide feedback to marketing for content improvement based on patient queries and trends.</li></ul>Patient Relationship Management:<ul><li>Maintain high standards of patient experience from first contact to post-procedure follow-up.</li><li>Build trust and rapport with prospective and existing patients.</li><li>Ensure proper follow-up and patient retention strategies are implemented.</li></ul>Reporting &amp; Analytics:<ul><li>Prepare daily and weekly performance reports for call center and social media activities.</li><li>Provide insights to improve lead conversion, patient experience, and social media engagement.</li><li>Identify trends in patient inquiries and suggest process improvements.</li></ul>Compliance &amp; Risk Management:<ul><li>Ensure adherence to DHA regulations, hospital policies, and patient confidentiality standards.</li><li>Maintain proper documentation of all patient interactions.</li><li>Quickly identify and escalate potential PR issues or patient dissatisfaction.</li><li>Ensure patient safety and confidentiality in all digital and telecommunication interactions.</li></ul>Technology &amp; Process Improvement:<ul><li>Oversee effective use of CRM systems to track patient interactions, leads, and follow-ups.</li><li>Implement automation where possible to improve efficiency (reminders, follow-ups, notifications).</li><li>Suggest workflow enhancements to reduce missed or delayed follow-ups.</li></ul>Collaboration:<ul><li>Coordinate with doctors, nurses, patient coordinators, and marketing teams for accurate responses and scheduling.</li><li>Work with marketing to align social media campaigns with patient inquiries.</li></ul>Key Performance Indicators (KPIs):Call Handling &amp; Response:<ul><li>Average response time to calls and messages (&le; 30 seconds for calls, &le; 1 hour for social media)</li><li>Percentage of calls/messages answered (target &ge; 95%)</li><li>Average call duration maintaining quality</li></ul>Lead Conversion &amp; Appointment Scheduling:<ul><li>Number of inquiries converted to consultations/appointments</li><li>Conversion rate (inquiries &rarr; booked appointments)</li><li>Follow-up completion rate for pending leads (target: 100%)</li></ul>Customer Satisfaction &amp; Brand Image:<ul><li>Patient satisfaction scores (calls, WhatsApp, social media interactions)</li><li>Escalated complaints resolved within SLA (target &ge; 90% within 24 hours)</li><li>Social media engagement and reputation management</li></ul>Team Performance:<ul><li>Adherence to call scripts, SOPs, and social media guidelines</li><li>Agent productivity (calls handled, leads followed up, appointments booked)</li><li>Training completion rate for team members</li><li>Staff satisfaction and engagement scores</li></ul>Reporting &amp; Analytics:<ul><li>Accuracy and timeliness of daily/weekly reports</li><li>Insights provided to improve conversion rates and patient engagement</li><li>Implementation of process improvements based on performance data</li></ul>Compliance &amp; Documentation:<ul><li>Adherence to hospital policies and DHA regulations</li><li>Proper documentation of all patient interactions</li><li>Maintenance of confidentiality and data security</li></ul>Patient Retention &amp; Follow-up:<ul><li>Percentage of patients returning for follow-up consultations or treatments</li><li>Social media lead quality (qualified leads converted to appointments)</li></ul>Process Improvement Metrics:<ul><li>Number of workflow enhancements implemented based on call/social feedback</li><li>Reduction in missed or delayed follow-ups</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospital : 1 year (Preferred)</li><li>clinic: 1 year (Preferred)</li><li>cosmatic: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Call Center Team Leader

Padra Medical center

Job Title: Call Center Agent (Arabic / English / Urdu)Company: Padra Medical CenterJob Summary: Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in Arabic, English, and Urdu. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.Key Responsibilities<ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul>Requirements<ul><li>Fluency in Arabic, English, and Urdu (Mandatory).</li><li>Minimum 1&ndash;2 years of call center experience, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul>Job Type: Full-time

Call Centre Agent

Lumos Polyclinic

Job TitleCall Center Agent &ndash; Cold Calling (Healthcare / Clinic)LocationDubai, UAEJob TypeFull-timeJob DescriptionWe are a well-established medical &amp; aesthetic clinic in Dubai looking for a Call Center Cold Calling Agent to join our growing team.The ideal candidate is confident on the phone, target-driven, and experienced in booking appointments through outbound calls.Responsibilities<ul><li>Make outbound cold calls to potential patients</li><li>Promote clinic services and offers professionally</li><li>Book and confirm appointments for doctors and therapists</li><li>Follow up with leads and maintain call records</li><li>Achieve daily and monthly booking targets</li><li>Handle basic patient inquiries and objections</li><li>Coordinate with the front desk and management team</li></ul>Requirements<ul><li>Previous experience in call center / cold calling (clinic or healthcare experience is a plus)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Confident, persuasive, and results-oriented</li><li>Ability to work with targets and KPIs</li><li>Basic computer skills (CRM or Excel is a plus)</li><li>Professional phone etiquette</li></ul>What We Offer<ul><li>Competitive salary + commission / incentives</li><li>Stable job in a growing clinic</li><li>Supportive work environment</li><li>Training on clinic services and scripts</li><li>Career growth opportunities</li></ul>How to ApplyApply through Indeed or send your CV with the subject: &ldquo;Call Center Agent &ndash; Clinic&rdquo;Job Type: Full-time

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)

SKS FISH AND ANIMAL TRADING

Company: Fish Trading Company Location: Al Quasis Industrial area 2, dubaiJob Description:We are looking for a responsible and active Social Media &amp; Call Center Executive to manage customer communication and online presence.Key Responsibilities:<ul><li>Handle daily incoming calls and WhatsApp orders</li><li>Take customer orders and coordinate with operations team</li><li>Follow up on payments</li><li>Respond to customer inquiries professionally</li><li>Post daily fish display, price lists, and promotions on social media</li><li>Create simple marketing content (photos, captions, offers)</li><li>Maintain good customer relationships</li></ul>Requirements:<ul><li>Experience in call center, customer service, or social media handling</li><li>Good communication skills (Arabic required)</li><li>Good knowledge of Instagram, Facebook &amp; WhatsApp Business</li><li>Ability to work in a fast-paced environment</li><li>Organized and responsible</li></ul>Salary &amp; Benefits:<ul><li>Salary: Depend on Experience</li><li>Visa &amp; Insurance provided</li></ul>If you are energetic, customer-focused, and ready to grow with us, apply now!Job Types: Full-time, PermanentApplication Question(s):<ul><li>Nationality ?</li><li>Only apply if Arab Nationality ?</li></ul>Experience:<ul><li>Social Media Handling: 1 year (Required)</li><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Social Media & Call Center Executive - Arabic

Rosmetic

We are seeking a professional and patient-focused Call Center Agent to join our premium aesthetic clinic. The ideal candidate will be confident on the phone, highly organized, and passionate about delivering an excellent patient experience.Key Responsibilities<ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, packages, and limited-time offers</li><li>Accurately update and maintain patient records in the CRM system</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul>Requirements<ul><li>Minimum 1 year of call center or customer service experience</li></ul>(Healthcare or medical aesthetics experience is a strong advantage)<ul><li>Excellent spoken English (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul>What We Offer<ul><li>Work in a premium medical aesthetics environment</li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

Explore 1182+ Call center technology architect in Dubai this February. Find roles across top companies and apply now to boost your career.

1182 call center technology architect jobs In Dubai

Call Center Technology Architect

Call Center Technology Architect

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Call Centre Agent

ARABIC FEMALE Call Center Agent – Cold Calling (Healthcare / Clinic)

Social Media & Call Center Executive - Arabic

Customer Service/Call Center Agent