architect

senior architect

call center representative

call center agent

senior site architect

call center technology architect

BlackStone eIT

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Call Center Technology Architect

DICETEK LLC

<div>Designs and governs the end-to-end contact center technology architecture across voice and digital channels.
<ul><li>Design enterprise call center architecture (on-prem / cloud / hybrid)
</li><li>Lead implementation of platforms (Genesys, Avaya, NICE, Amazon Connect, Cisco)
</li><li>Define integration with CRM, ERP, IAM, AI engines, analytics tools
</li><li>Design omnichannel routing (voice, chat, email, WhatsApp, social)
</li><li>Define scalability, HA/DR, and migration to CCaaS
</li><li>10+ years experience, 5+ years in architecture roles</li></ul></div>

<div>BlackStone eIT is looking for a highly skilled Call Center Operations Transformation Lead to spearhead our initiatives in reshaping and enhancing our call center operations. This key leadership role involves the design and implementation of strategic transformations aimed at maximizing efficiency, improving customer experience, and driving innovation within our call center teams.
As the Call Center Operations Transformation Lead, you will collaborate closely with cross-functional teams to identify areas for improvement, develop new operational frameworks, and oversee the execution of transformative projects. Your expertise in call center dynamics and change management processes will be essential for our success.
Key Responsibilities<ul>
<li>Lead the assessment of current call center operations and identify opportunities for process improvements and technology enhancements.</li>
<li>Develop a comprehensive transformation strategy that aligns with business goals and customer needs.</li>
<li>Collaborate with IT and technology teams to implement solutions that improve call center functionality and customer interactions.</li>
<li>Facilitate workshops and training sessions to ensure staff are equipped to adapt to new processes and technologies.</li>
<li>Monitor performance metrics and drive continuous improvement initiatives based on data analysis and feedback.</li>
<li>Act as a change agent to promote a culture of innovation and customer-centric thinking within the call center.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business Administration, Operations Management, or a related field.</li>
<li>5+ years of experience in call center operations, with at least 3 years in a leadership role focusing on transformation initiatives.</li>
<li>Strong knowledge of call center technologies, processes, and performance metrics.</li>
<li>Proven experience in change management and implementing process improvements.</li>
<li>Excellent analytical skills with the ability to translate data insights into actionable strategies.</li>
<li>Exceptional leadership and communication skills, capable of motivating and guiding teams through change.</li>
<li>Experience with project management methodologies and tools.</li>
<li>A track record of successful project delivery within a call center or customer service environment.</li>
<li>Familiarity with customer relationship management (CRM) systems is preferred.</li></ul></div>

Call Center Operations Transformation Lead

<div><h1 class="jobSectionHeader">Cloud Migration Architect (VMware Specialist)</h1><h2 class="jobSectionHeader">
Position Overview</h2>
We are seeking an experienced Migration Architect to lead the strategy, design, and execution of large-scale data center and workload migrations. The ideal candidate will possess deep technical expertise in VMware virtualization platforms, particularly vSphere, NSX-T and VMware Cloud Director (VCD), and will be responsible for transitioning complex enterprise workloads to modern private cloud environments.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>Lead workload assessment and discovery initiatives to analyze existing environments, identifying application dependencies and migration readiness.</li><li>Develop comprehensive migration strategies, roadmaps, and execution plans for complex workload transitions to private cloud environments.</li><li>Design and architect migration solutions, selecting appropriate methodologies and tooling to meet business objectives.</li><li>Create detailed High-Level Design (HLD) and Low-Level Design (LLD) documentation for migration patterns, target zone infrastructure, and network connectivity.</li><li>Orchestrate and oversee the execution of migration waves, providing technical leadership and troubleshooting complex issues during cutover events.</li><li>Establish and maintain migration standards, best practices, and repeatable governance frameworks.</li><li>Collaborate closely with application, security, networking, and operations teams to ensure a seamless and secure migration process with minimal business disruption.</li><li>Design identity and access integration strategies for migrated workloads in the target environment.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>10+ years of experience in IT infrastructure, with at least 5 years focused on large-scale data center design and workload migration projects.</li><li>Deep expertise in the VMware virtualization stack, including vSphere, ESXi, vCenter, NSX, vSAN, and VMware Cloud Director (VCD).</li><li>Proven track record of successfully leading and executing complex migrations from diverse environments to Vmware based private clouds.</li><li>Strong understanding of data center infrastructure, including networking (TCP/IP, BGP, VPN), connectivity (MPLS, Ipsec), storage (SAN, NAS), and enterprise backup solutions.</li><li>Experience with compliance frameworks and designing solutions that meet security standards.</li><li>Strong documentation skills with experience creating architecture artifacts, migration runbooks, and technical specifications.</li></ul><h2 class="jobSectionHeader">
Technical Skills</h2><ul><li>VMware Technologies: vSphere/ESXi 6.x/7.x/8.x, VMware Cloud Director (VCD), vCenter Server, NSX-T, vSAN.</li><li>Migration Tools &amp; Methodologies: VCDA, VMware HCX, vSphere Replication, Zerto, Carbonite Migrate, Azure Migrate, and/or other enterprise migration tools.</li><li>Networking: Hybrid connectivity, data center networking, software-defined networking (SDN).</li><li>Discovery &amp; Analysis: Experience with discovery tools like vRealize Operations (Aria), vRNI or other discovery platforms.</li><li>Operating Systems: Windows Server and Linux.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) certification.</li><li>Experience with multi-cloud architectures.</li><li>Knowledge of containerization (Docker, Kubernetes) and orchestration platforms.</li><li>Background in enterprise architecture frameworks (TOGAF, Zachman).</li></ul><h2 class="jobSectionHeader">
Soft Skills</h2><ul><li>Excellent communication and presentation abilities.</li><li>Strong leadership and mentoring capabilities.</li><li>Problem-solving and analytical thinking.</li><li>Stakeholder management experience.</li><li>Ability to translate technical concepts for non-technical audiences.</li></ul><h2 class="jobSectionHeader">
Additional Information</h2>
This role requires frequent travel to client sites and the ability to work out of business hours when needed for migration cutovers.</div>

Cloud Migration Architect (VMware Specialist)

Siemens

<div>Job Title: Pre-Sales Leader - Leading Global Transformation

Possible Hiring Country: Dubai, Saudi Arabia, Qatar, Egypt

About Siemens:

Siemens is the market leader in grid control and grid simulation. Building on this strong position, we are enhancing our portfolio with new digital offerings of software products and solutions, that connect the OT with the IT world. This digital offering helps our clients manage the fast-paced energy transition that is occurring through new digital twin applications.

About the Role:

We are undergoing a significant global transformation of our Solutions Architect team and are seeking a dynamic and experienced Pre-Sales Manager to lead this exciting initiative. This is a critical role that will shape the future of our technical sales organization, driving the development of a world-class Solutions Architect team. The ideal candidate will have a proven track record of building and managing successful Solutions Architect teams, a customer-centric approach, and a passion for driving change.

Responsibilities:
<ul>
<li>Lead and shape strategic technology transformations: Drive executive-level presales engagements for cloud, data, OT, IoT, and AI/ML initiatives. This includes translating customer visions into actionable roadmaps, leading complex architectural discussions, and ensuring successful, scalable enterprise-grade solutions.</li><li>
Team Development &amp; Mentorship: Develop and mentor a high-performing team of Solutions Architects across multiple regions. This includes providing coaching, training, and professional development opportunities to enhance their technical and sales skills.</li>
<li>Performance Management: Establish clear performance metrics and expectations for the Solutions Architect team. Regularly monitor performance, provide feedback, and conduct performance reviews.</li>
<li>Recruitment &amp; Onboarding: Lead the recruitment and onboarding of new Solutions Architects, ensuring that we attract and retain top talent.</li>
<li>Process Improvement: Identify and implement best practices for Solutions Architect engagement, including pre-sales activities, technical presentations, proposal development, and customer relationship management.</li>
<li>Cross-Functional Collaboration: Collaborate closely with sales, product management, engineering, and other teams to ensure alignment and effective communication.</li>
<li>Customer Focus: Foster a customer-centric culture within the Solutions Architect team, emphasizing the importance of understanding customer needs and delivering exceptional service.</li>
<li>Global Alignment: Ensure consistent standards and processes are implemented across all regions, while also considering local market nuances.</li>
<li>Budget Management: Manage the budget allocated to the Solutions Architect team effectively.</li>
<li>Reporting and Analytics: Track key performance indicators (KPIs) and provide regular reports on team performance and progress towards transformation goals.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in engineering, Computer Science, or a related field. MBA or other advanced degree preferred.</li><li>
Proven technology leader with 15+ years&rsquo; experience on one or more of the following cloud, data, OT, IoT, AI/ML transformation initiatives across industrial, manufacturing, energy, and utilities sectors.</li><li>
Executive‑level presales strategist skilled in shaping customer vision, influencing roadmaps, and leading complex architectural engagements across distributed, scalable, enterprise-grade systems.</li><li>
Proven experience leading and managing successful Solutions Architect or similar technical sales teams.</li><li>
Strong business acumen with hands‑on experience in one or more of the following; M&amp;A due‑diligence, product strategy, technology governance, and translating customer requirements into win‑themes, value propositions, and successful solution outcomes.</li><li>
Accomplished presenter and recognized thought leader, frequently engaging C‑suite audiences, industry forums, and customer leadership teams to articulate vision, trends, and the business impact of emerging technologies.</li>
<li>Demonstrated ability to build and develop high-performing teams.</li>
<li>Excellent communication, presentation, and interpersonal skills.</li>
<li>Experience with global team management and cross-cultural communication.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to drive change and implement new processes.</li>
<li>Willingness to travel 30 &ndash; 40%.</li>
<li>Fluent English (Arabic is an advantage)</li>
</ul>
Why Siemens?

At Siemens, you will shape the financial direction of a key growth business in Middle East region, contribute to major infrastructure and digitalization initiatives, and be part of a collaborative, high-impact leadership team committed to excellence and sustainability.

We offer you
<ul>
<li>2 to 3 days of mobile work per week as a global standard.</li>
<li>Diverse and inclusive culture.</li>
<li>An environment where everyone can bring their whole self and feel a sense of belonging.</li>
<li>the foundation to develop personally and expertly.</li>
<li>Great variety of learning &amp; development opportunities</li>
</ul>
Create a better #TomorrowWithUs!

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at https://www.siemens.com/global/en.html

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

We are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.</div>

Pre-Sales Leader - Siemens Grid Software

Dicetek LLC

<div>
 Position Overview
 
 
 We are seeking an experienced Migration Architect to lead the strategy, design, and execution of large-scale data center and workload migrations. The ideal candidate will possess deep technical expertise in VMware virtualization platforms, particularly vSphere, NSX-T and VMware Cloud Director (VCD), and will be responsible for transitioning complex enterprise workloads to modern private cloud environments.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead workload assessment and discovery initiatives to analyze existing environments, identifying application dependencies and migration readiness.
 </li>
 <li>
 Develop comprehensive migration strategies, roadmaps, and execution plans for complex workload transitions to private cloud environments.
 </li>
 <li>
 Design and architect migration solutions, selecting appropriate methodologies and tooling to meet business objectives.
 </li>
 <li>
 Create detailed High-Level Design (HLD) and Low-Level Design (LLD) documentation for migration patterns, target zone infrastructure, and network connectivity.
 </li>
 <li>
 Orchestrate and oversee the execution of migration waves, providing technical leadership and troubleshooting complex issues during cutover events.
 </li>
 <li>
 Establish and maintain migration standards, best practices, and repeatable governance frameworks.
 </li>
 <li>
 Collaborate closely with application, security, networking, and operations teams to ensure a seamless and secure migration process with minimal business disruption.
 </li>
 <li>
 Design identity and access integration strategies for migrated workloads in the target environment.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in IT infrastructure, with at least 5 years focused on large-scale data center design and workload migration projects.
 </li>
 <li>
 Deep expertise in the VMware virtualization stack, including vSphere, ESXi, vCenter, NSX, vSAN, and VMware Cloud Director (VCD).
 </li>
 <li>
 Proven track record of successfully leading and executing complex migrations from diverse environments to Vmware based private clouds.
 </li>
 <li>
 Strong understanding of data center infrastructure, including networking (TCP/IP, BGP, VPN), connectivity (MPLS, Ipsec), storage (SAN, NAS), and enterprise backup solutions.
 </li>
 <li>
 Experience with compliance frameworks and designing solutions that meet security standards.
 </li>
 <li>
 Strong documentation skills with experience creating architecture artifacts, migration runbooks, and technical specifications.
 
 
 </li>
 </ul>
 Technical Skills
 
 
 <ul>
 <li>
 VMware Technologies: vSphere/ESXi 6.x/7.x/8.x, VMware Cloud Director (VCD), vCenter Server, NSX-T, vSAN.
 </li>
 <li>
 Migration Tools &amp; Methodologies: VCDA, VMware HCX, vSphere Replication, Zerto, Carbonite Migrate, Azure Migrate, and/or other enterprise migration tools.
 </li>
 <li>
 Networking: Hybrid connectivity, data center networking, software-defined networking (SDN).
 </li>
 <li>
 Discovery &amp; Analysis: Experience with discovery tools like vRealize Operations (Aria), vRNI or other discovery platforms.
 </li>
 <li>
 Operating Systems: Windows Server and Linux.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) certification.
 </li>
 <li>
 Experience with multi-cloud architectures.
 </li>
 <li>
 Knowledge of containerization (Docker, Kubernetes) and orchestration platforms.
 </li>
 <li>
 Background in enterprise architecture frameworks (TOGAF, Zachman).
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Strong leadership and mentoring capabilities.
 </li>
 <li>
 Problem-solving and analytical thinking.
 </li>
 <li>
 Stakeholder management experience.
 </li>
 <li>
 Ability to translate technical concepts for non-technical audiences.
 
 
 </li>
 </ul>
 Additional Information
 
 
 This role requires frequent travel to client sites and the ability to work out of business hours when needed for migration cutovers.
</div>

TALENTMATE

<div>
 
 Job Description
 
 
 
 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If youre ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
 <ul>
 <li>
 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
 </li>
 <li>
 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
 </li>
 <li>
 Conduct regular performance evaluations and coach team members for continuous improvement.
 </li>
 <li>
 Analyze call center metrics to identify trends and implement process enhancements.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Serve as the communication bridge between frontline agents and senior management.
 </li>
 <li>
 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
 </li>
 <li>
 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
 </li>
 <li>
 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
 </li>
 </ul>
 
 Performance &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
 </li>
 <li>
 Develop and execute action plans to improve underperforming metrics.
 </li>
 <li>
 Maintain accurate documentation of team activities, call outcomes, and training records.
 </li>
 <li>
 Provide strategic input on improving customer engagement and operational efficiency.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Fluency in both Arabic and English.
 </li>
 <li>
 Strong leadership and conflict resolution skills.
 </li>
 <li>
 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
 </li>
 <li>
 Exceptional communication and coaching abilities.
 </li>
 <li>
 Ability to analyze data and make decisions based on insights.
 </li>
 <li>
 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
 </li>
 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
 
 
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://albacorp.net/ Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Holding Companies
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
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 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Call Center Team Leader

Explore 837+ Call center technology architect in Dubai this March. Find roles across top companies and apply now to boost your career.

837 call center technology architect jobs In Dubai

Call Center Technology Architect

Call Center Technology Architect

Call Center Operations Transformation Lead

Cloud Migration Architect (VMware Specialist)

Pre-Sales Leader - Siemens Grid Software

Cloud Migration Architect (VMware Specialist)

Call Center Team Leader