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customer service representative Jobs in Dubai

customer service representative

sales associate

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call center representative

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  <strong>
   Call Center Quality Assurance (QA) Executive
  </strong>
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   <strong>
    Location: UAE
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    Salary: AED 6,500 (All-Inclusive)
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   Job Purpose
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  The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
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   Key Responsibilities
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  Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
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  Score interactions using approved quality assurance scorecards and document evaluation results accurately.
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  Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
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  Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
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  Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
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  Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
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  Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
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  Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
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  Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
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  Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
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  <strong>
   Qualifications &amp; Experience
  </strong>
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  Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 </p>
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  <br/>
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  1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
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  <br/>
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  Experience using quality monitoring tools and scorecards is an advantage.
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  <strong>
   Skills &amp; Competencies
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  Strong attention to detail and analytical skills.
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  <br/>
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  Excellent verbal and written communication skills in English (Arabic is an advantage).
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  Good coaching and feedback delivery skills.
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  Strong understanding of call center quality standards and customer service best practices.
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  Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
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  Ability to identify trends and recommend process improvements.
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  <br/>
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  Strong organizational and time management skills.
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  Ability to work collaboratively in a fast-paced environment.
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  <strong>
   Salary: AED 6,500 (All-Inclusive)
  </strong>
 </p>
</div>


Call Center Quality Assurance (QA) Executive

Innovation it solutions Fze LLC

<p><b>HR Manager</b></p><p><b>Location:</b> Dubai, UAE</p><p>Salary</p><p><b>AED 4,500 &ndash; AED 8,000 per month</b> (Based on experience and qualifications)</p><p>Job Overview</p><p>We are looking for a dynamic and experienced <b>HR Manager</b> to lead all human resources operations in a fast-paced call center environment. The ideal candidate should have strong expertise in recruitment, employee relations, performance management, and HR operations.</p><p><b>Candidates with Forex industry experience will have a distinct advantage.</b> Applicants with experience in <b>any call center/BPO environment</b> are also encouraged to apply.</p><p>Key Responsibilities</p><ul><li>Lead end-to-end recruitment and talent acquisition.</li><li>Develop and implement HR policies and procedures.</li><li>Manage employee onboarding, confirmations, and offboarding.</li><li>Handle employee relations, disciplinary matters, and grievance resolution.</li><li>Coordinate payroll, attendance, leave management, and HR documentation.</li><li>Monitor employee performance and support departmental managers.</li><li>Ensure compliance with UAE Labour Law and company policies.</li><li>Drive employee engagement and retention initiatives.</li><li>Maintain accurate HR records and prepare management reports.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>Minimum <b>3 years of experience as an HR Manager</b>, preferably in a call center or BPO environment.</li><li><b>Forex industry experience is a strong advantage.</b></li><li>Candidates with experience in <b>any call center</b> are welcome to apply.</li><li>Strong knowledge of UAE Labour Law and HR best practices.</li><li>Excellent leadership, communication, and organizational skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Proficiency in Microsoft Office and HRMS software.</li></ul><p>Benefits</p><ul><li>Competitive salary package.</li><li>Career growth opportunities.</li><li>Professional and collaborative work environment.</li><li>Immediate joining preferred.</li></ul><p>Apply Now</p><p><b>HR Manager:</b> Nishitha Iqbal<br/><b>Email:</b> hr.nishithaiqbal@gamil.com<br/><b>Contact:</b> 0542779842</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,500.00 - AED8,000.00 per month</p><p>Experience:</p><ul><li>UAE HR: 1 year (Required)</li></ul><p>Work Location: In person</p>

HR Manager

Schneider Electric

<div>Job Description:
<div>
The PreFab Modular Data Center Systems have been driving a tremendous growth to the segment during the last years. The PreFab Data Center Systems Line of Business integrates Schneider products into modular enclosures, test the systems in the factory and deliver the final solution to the country of destination.</div><div></div><div><br>
As Technical Leader you will be accountable for the technical solutions delivered to customers. You will be the primary technical point of contact for meetings and interviews with clients during the tender and design phase. You will be responsible for managing the design proposals, specifications, drawings, and other data to evaluate the feasibility, cost implications, and maintenance requirements of designs or applications. You will identify the project requirements, provide design solutions to meet the customer and site requirements, and ensure the customer&rsquo;s best interests are protected during the project. As part of the engineering team, you will lead a multidisciplinary engineering team on medium and large technical complexity projects.</div><div></div><div><b><br>
Main Responsibilities:</b></div><div></div><div><br>
During Tender Phase, the Technical Leader will be responsible of:</div><br>
<div></div><ul><li>
Participate in the programming of the project with the customer or customer representative to understand and document the owner&rsquo;s project requirements (OPR)</li><li>
Manage appropriate design documents to support the proposal and allow the estimating team to assemble cost for the proposal. These design documents should identify at a minimum the following as applicable:</li><li>
Identify major infrastructure equipment</li><li>
Bid specifications for the major/long lead equipment</li><li>
Space and site layout</li><li>
Load calculations</li><li>
System diagrams (electrical single lines, mechanical piping diagrams, etc.)</li><li>
Manage review of major equipment quotes for technical compliance from vendors. (Estimating team shall be responsible for soliciting and gathering the quotes)</li><li>
Provide support to estimate and develop the final design documents and production administration as appropriate for the project</li><li>
Solicit, review, and approve sub-consultant proposals to provide a complete set of design documents for the project</li><li>
Provide the technical narrative for the critical infrastructure to be incorporated into the proposal</li><li>
Working with solutions sales teams and potential customers to help qualify customer needs</li><li>
Performing design improvements primarily to support upgrades and efficient solutions in conjunction with client needs.</li><li>
Working with the various application centers to select optimized products, software, and overall solutions for projects</li></ul><div></div><div><br>
During Design Phase, the Technical Leader will be responsible of:</div><br>
<div></div><ul><li>
Utilizing engineering skills and applicable codes and standards to implement systems that are safe, reliable, and economical</li><li>
Takes the OPR to develop the basis of design (BOD) for the project to include, but not limited to:</li><li>
Design intent</li><li>
Capacity requirements</li><li>
Project ambient/unique conditions</li><li>
System sequence of operation (SOO)</li><li>
System expansion capabilities based on project phasing requirements</li><li>
Design conditions</li><li>
Redundancy requirements</li><li>
Identify applicable codes and ordinances for the project location and occupancy type</li><li>
Capture site conditions. Being available to travel to meet customers on-site to review and identify their needs</li><li>
Defining technical architecture and providing technical support and quality control for assigned projects</li><li>
Managing project timeline commitments to customers and ensuring long-term client relationships</li><li>
Manage the design documents for approvals and production</li><li>
Coordinate with sub-consultants to ensure cohesion of the design documents</li><li>
Facilitate progress meetings with the design team and with the customer</li><li>
Work with the construction team and project scheduler for constructability review</li><li>
Provide support to the construction team to secure permits</li></ul><div></div><div><br>
During Production and Delivery Phase, the Technical Leader will be responsible of:</div><br>
<div></div><ul><li>
Manage the support and response to request for information (RFI)</li><li>
Provide regular onsite assessment</li><li>
Participate in recurring construction meeting as required in the contract</li><li>
Assist the production team for clarification, changes, corrections, value engineering, etc. of the design documents for unforeseen site conditions or customer requests</li><li>
Provide assistance to the production/project management team for change order requests</li><li>
Manage as-builts drawings at the end of the project from redlines provided by the production team and site verification</li></ul><div></div><div><b><br>
Main interactions:</b></div><ul><li>
Reports to the PreFab Tendering team Leader</li><li>
Internal: Project Engineers, Drafters, SME, Sales Manager, Opportunity Leader, Intra Group suppliers, Project Managers, Procurement, Supply Chain, Logistics, Finance, Quality, Factory</li><li><div><ul><li>
External: customers and Outside Group suppliers</li></ul></div></li></ul>
(External) English Qualifications:
<div>
About You</div><br>
<div></div><ul><li>
Bachelor&rsquo;s Degree in an Engineering discipline, Electrical Engineering preferrable</li><li>
+Five years experience with Infrastructure Projects within Engineering teams in Multinational companies and global teams.</li><li>
+3 years technical experience in Data center Solutions including but not limited to Secure Power Systems, Cooling systems, Electrical and Mechanical installations, Logistics, Civil Works.</li><li>
Previous Customer facing roles preferred</li><li>
Ability to be customer facing with excellent communication skills.</li><li>
Ability to work effectively in a group setting, team oriented and results driven</li><li>
Senior-level experience leading a multidisciplinary team on medium- to large-scale projects.</li><li>
Results oriented, critical thinking and problem-solving skills</li><li>
Influence and convince skills</li><li>
Decision-making and escalate appropriately when arbitration is required.</li><li>
Foster cooperation and people motivation in a multi-cultural environment and different time zone</li><li>
Experience working independently and covering the responsibilities of project engineering and technical expert.</li><li>
Experience in the development of technical documents and drawings, in the preparation of material estimates for bids, in preparing requests for quotations and material purchase requisitions and in the technical evaluation of vendor offers</li><li>
Adopting an excellent attitude toward providing system solutions to customer problems.</li><li>
Proven ability to work independently and provide sound technical advice and constructive support to project managers and customers (directly).</li><li>
Ability to generate and foster client relationships while working in a fast paced and competitive business environment.</li><li>
Capacity to work under pressure in order to meet deadlines.</li></ul>
Local Benefits (English):
<p><b>
Rewards designed for you</b></p><p>
Our Total Rewards is our way of saying: We see you and we value you. It&rsquo;s more than just pay and benefits&mdash;it&rsquo;s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we&rsquo;re here for what matters most to you. Discover more at our Career Page.</p><ul><li>Country-specific programs and initiatives may be available.</li></ul>
(External) English Company Boiler Plate:<p></p><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;40 billion global revenue<br>
+9% organic growth<br>
150 000+ employees in 100+ countries</p><p></p><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div>

Technical Leader - PreFab Modular Data Center Systems

DreamGateway Immigration Services L.L.C

<p><b>We're Hiring: Outreach Agent (Customer Service) | Dubai, UAE</b></p><p>We're Urgently looking for a motivated <b>Outreach Agent</b> to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.</p><p><b>Location:</b> Dubai, UAE<br/><b>Experience:</b> Freshers are welcome to apply (Candidates currently based in Dubai are preferred)</p><p><b>Key Responsibilities</b></p><ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul><p><b>Requirements</b></p><ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul><p><b>Why Join Us?</b></p><ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul><p>Work Location: In person</p>

Call Center Executive

zcreatix

<div><div><div><h5 class="jobSectionHeader"><b>Overview</b></h5><br>
</div><p></p><div><h4 class="jobSectionHeader"><b>Job Details</b></h4><br>
<p></p>
<p>
Manage communication with customers through the company website and other online channels while delivering professional and timely support.</p>
<p>
Present the company's products and services in a clear, friendly, and easy-to-understand manner to both new and existing customers.</p>
<p>
Provide accurate information, guidance, and assistance to help customers make informed decisions and resolve service-related questions.</p>
<p>
Respond to customer inquiries promptly and provide ongoing support to ensure a positive customer experience.</p>
<p>
Receive, investigate, and resolve customer complaints while following up on open cases until they are successfully closed.</p>
<p>
Maintain accurate customer records and prepare administrative documentation related to customer service activities.</p>
<p>
Work closely with internal departments to ensure customer requests and issues are handled efficiently and within agreed timelines.</p>
<p>
Monitor customer interactions and service activities to identify opportunities for improving customer satisfaction and service quality.</p>
<p>
Follow company procedures and service standards while maintaining confidentiality of customer information.</p>
<p>
Support customer retention by building positive relationships and delivering consistent, high-quality service.</p>
<h4 class="jobSectionHeader"><b>
Job Experience Requirements</b></h4><br>
<p></p>
<p>
Previous experience in customer service, sales, call center, or a similar customer-facing role will be considered an advantage but is not required.</p>
<p>
Good communication and presentation skills with the ability to interact confidently and professionally with customers.</p>
<p>
Basic computer knowledge and experience using online platforms, digital systems, and common office applications.</p>
<p>
Target-oriented mindset with the ability to achieve assigned performance and service goals.</p>
<p>
Willingness to learn new skills, adapt to new processes, and continuously improve performance.</p>
<p>
Good organizational and time management skills with the ability to handle multiple customer cases effectively.</p>
<p>
Strong problem-solving skills with a customer-focused approach and attention to detail.</p>
<p>
About Company:<br>
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.</p>
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Nature</b></h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Location</b></h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Level</b></h5>
</div><div>Sr. Position</div></div></div><div></div>

Telephone Agent

<div><div><div><p>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div><p>Job Req Number: 125105<br>
Time Type: Full Time</p><p></p><p><br>
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries.</p><br>
<p></p>
<p>
The BDM is a HUNTER, characterised by a high activity level, willingness and ability to meet customers and identify opportunities for the company. In addition, maintain &amp; further develop existing customers in close cooperation with customer service and management. It is expected that a BDM is able to work independently, shows initiative and the ability to drive people.</p><br>
<p></p>
<p><b>
Reporting Line:
</b></p><p><b>Reports to: </b>Director, Country Sales, Air &amp; Sea</p>
<p><b>
Location: </b>Dubai, UAE</p><br>
<p></p>
<p><b>
Detailed Responsibilities:</b></p>
<ul>
<li>Build and maintain a pipeline in Microsoft Dynamics in accordance with company guidelines.</li>
<li>Target and qualify a list of potential clients in main focus trade lanes identified by DSV.</li>
<li>Gain new business and target new trade lanes within client selection.</li>
<li>Provide client and target information, maintain CRM with 100% accuracy on every sales call and visits.</li>
<li>Plan and achieve a minimum number of sales calls per week.</li>
<li>Ensure detailed SOP&rsquo;s are in place for the client.</li>
<li>Weekly presentation of pipeline and activities using Microsoft Dynamics (dashboard) to management.</li>
<li>List account information, contact details, meeting schedules, opportunities and service lines as well as visiting reports in accordance with company guidelines.</li>
<li>Support regional sales campaigns.</li>
<li>Generate sales leads to overseas DSV offices and networks.</li>
<li>Establish strong relationships to customers as well as colleagues.</li>
<li>Monthly review of performance with individual sales and action plan setting where needed.</li>
<li>Responsible for assisting in collecting of payment from customers in accordance with company guidelines.</li>
<li>Be able to acknowledge and understand company capabilities and identify improvement areas where needed.</li>
<li>Ensure proper stakeholder management including relevant involvement of product specialists, Inside Sales, RDMs or/and management.</li>
<li>Achieve KPI&rsquo;s set by management.</li>
<li>DSV Supply Code of Conduct is adhered to.</li>
<li>Other tasks assigned by management.</li></ul><br>
<p></p>
<p><b>
Qualifications &amp; Characteristics:
</b></p><ul><li>Sales experience of 3-5 years in a multi-national freight forwarding company.</li>
<li>Industry knowledge and is aware of the market.</li>
<li>Self-managed, result-driven &amp; outgoing personality.</li>
<li>Business-minded.</li>
<li>Results-orientated.</li>
<li>Energetic &amp; proactive</li>
<li>Good communication and organization skills.</li>
<li>Ability to communicate industry related information to people outside our industry.</li>
<li>Diplomatic, influencing &amp; trustworthy.</li>
<li>Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.</li>
<li>Extrovert personality with strong relationship building capabilities.</li></ul><p></p><p><b><br>
DSV &ndash; Global Transport and Logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p><br>
<p></p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Business Development Manager, Air & Sea

Alex_Holiday Homes

<p>Job Type: Full-time</p><p>Salary: AED 2,000 - 3,000 per month</p><p>Candidates who has Own Visa !</p><p>We're are looking for a passionate and experienced Female Telesales Representative for a Full-Time role, dedicated to driving sales for our company. ( Candidates only ! Who is Already based In UAE )</p><p>Responsibilities include:</p><p>● Engaging in cold calling to initiate sales opportunities and maintain strong customer relations.</p><p>● Collaborating with management to update inventory using Google Sheets.</p><p>● Ensuring accurate and up-to-date listings on various social platforms.</p><p>Our ideal Telesales. representative is an adept communicator with exceptional interpersonal skills, comfortable with telephone sales presentations.</p><p>Requirements for the Telesales Representative position:</p><p>● Previous experience in Telesales or Customer Service roles.</p><p>● Proficiency in CRM and MS Office applications.</p><p>Strong customer service orientation.</p><p>● Outstanding communication skills.</p><p>● Ability to effectively manage multiple tasks.</p><p>●Team player with proficient negotiation skills.</p><p>● High school diploma required; possession of a BA/BSc degree is advantageous.</p><p>This is a Full-Time role with a monthly salary of AED 3,000.</p><p>Location Requirement: Motor city ! Candidates must have reliable transportation or plan to relocate before the start date!</p><p>Job Type: Full-time</p><p>Pay: AED 2,000 -3,000 per month</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p><p>Experience:</p><ul><li>telemarketer: 1 year (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Experienced Female Telesales (English ,Urdu, Tamil Languages )

Explore 74+ Call center representative in Dubai this August. Find roles across top companies and apply now to boost your career.