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cards product manager

PayTech Group

<div>
 
 Job Title:
 
 Cards Product Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Muscat, Oman
 
 
 
 Division:
 
 Cards &amp; Payments (Retail)
 
 
 
 Reports to:
 
 Cards- Head of Product
 
 
 
 Relevant experience:
 
 6 to 8+ years in product management for debit and/or credit card products within banking, cards, payments, or fintech
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Immediate Availability
 </li>
 <li>
 English (Fluent); Arabic (preferred)
 </li>
 <li>
 Cards Product Management (Debit)
 </li>
 <li>
 Proven end-to-end card product launches in matrixed, crossfunctional environments (CVP to Go Live and post commercialization)
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 Own and deliver the end-to-end launch and lifecycle management of new debit and credit card products, acting as the central business lead across Marketing, Finance, Technology, Operations, Risk, Compliance, Legal, and external partners. Drive launch readiness and post-launch performance improvements measured through acquisition, activation, spend, profitability, usage, and attrition KPIs.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end launch plan (scope, milestones, dependencies, risks, mitigations) to achieve on-time golive readiness measured by schedule adherence and launch gating completion.
 </li>
 <li>
 Define and manage business requirements and prioritized backlog (user stories / acceptance criteria) to maximize delivered value measured by release predictability and stakeholder acceptance.
 </li>
 <li>
 Coordinate cross functional forums (Marketing/Tech/Ops/Risk/Compliance/Legal/Sales/Service) to resolve blockers and align decisions measured by reduced decision latency and fewer critical path slippages.
 </li>
 <li>
 Ensure scheme rules, certifications, and dispute requirements are embedded in product design and operating procedures measured by first pass certification outcomes and dispute process compliance.
 </li>
 <li>
 Oversee UAT planning/execution, defect triage, and go-live approvals to improve quality measured by UAT pass rate, defect leakage, and post-live incident reduction.
 </li>
 <li>
 Define and refine end-to-end operational processes (onboarding, approvals, fulfillment, servicing, and dispute handling) to strengthen customer experience measured by reduced complaints, faster resolution SLAs, and lower dispute ratios.
 </li>
 <li>
 Manage external partner delivery (scheme, processor, vendors) including third-party risk considerations and exit/continuity planning measured by SLA adherence and reduced vendor-related incidents.
 </li>
 <li>
 Track post-launch performance and run continuous improvement initiatives (pricing/benefits/value proposition/process fixes) measured by acquisition, activation, spend, profitability, usage, and attrition trends.
 </li>
 <li>
 Conduct and synthesize secondary market/competitor insights to shape roadmap decisions measured by roadmap hit-rate and uplift in prioritized KPI outcomes
 
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Time-to-market / time-to-go-live (days from approved scope to launch)
 </li>
 <li>
 UAT quality (pass rate; defect leakage to production)
 </li>
 <li>
 Acquisition &amp; onboarding conversion (applications approved issued)
 </li>
 <li>
 Activation rate (issued first transaction)
 </li>
 <li>
 Spend/usage (active cards; purchase volume; frequency)
 </li>
 <li>
 Profitability (contribution margin / unit economics)
 </li>
 <li>
 Disputes/chargebacks performance (dispute rate; resolution SLA compliance)
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 Card transaction lifecycle knowledge (authorization clearing settlement) and operational impacts on product performance.
 </li>
 <li>
 Scheme dispute/chargeback lifecycle knowledge, including process steps and governance expectations.
 </li>
 <li>
 PCI DSS fundamentals for payment account data protection and secure operating practices.
 </li>
 <li>
 EMV ecosystem and certification/testing concepts to support chip/contactless product deployment and acceptance readiness.
 </li>
 <li>
 Third-party/vendor risk management fundamentals for critical service delivery dependencies in financial services.
 </li>
 <li>
 EMV Payment Tokenisation concepts and use cases for digital enablement and PAN risk reduction.
 </li>
 <li>
 EMV 3-D Secure (3DS) knowledge for e-commerce authentication and fraud/approval performance optimization.
 </li>
 <li>
 Familiarity with Central Bank of Oman payments oversight priorities and published payments/fintech policy landscape (including tokenization guidance references).
 </li>
 <li>
 Experience working with Mastercard and/or processors and managing scheme certifications and delivery forum
 
 </li>
 </ul>
</div>

Cards Product Manager

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
 </li>
 <li>
 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Greet the customers and assist them in selecting the right product.
 </li>
 <li>
 Convert the window shoppers to ultimate buyers.
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
 </li>
 <li>
 Must be presentable and well-groomed at all the times
 </li>
 <li>
 Flexible to work for extended hours during the Sale period
 </li>
 <li>
 Must possess up to date product knowledge and ensure minimal stock loss.
 </li>
 <li>
 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 
 Merchandise
 
 
 
 <ul>
 <li>
 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
 </li>
 <li>
 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
 </li>
 <li>
 Record the inventory inward / outward and maintain the report of the same Process
 </li>
 <li>
 Handle the POS (Point of Sale) / Billing Counter efficiently
 </li>
 <li>
 Tally money in the cash till during the beginning / end of the shifts
 </li>
 <li>
 Issue receipts / refunds / change to the customers correctly
 </li>
 <li>
 Process the payments by cash / credit cards / vouchers / automatic debits
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be flexible to work for varied shifts and overtime as per the business requirement
 </li>
 <li>
 Adhere to SOP &amp; Loss Prevention Policies
 </li>
 <li>
 Maintain confidentiality of the sales figures to the outside party
 </li>
 </ul>
</div>

Sales Associate

Adept Global

<div>
 
 
 Job Title:
 
 Sales Executive
 
 
 
 Work Location:
 
 Muscat,
 
 
 Oman
 
 
 
 Experience:
 
 5 - 15 years in Luxury retail
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Policy and Protocol Adherence
 
 
 <ul>
 <li>
 Strictly follow all company policies, store procedures, and brand guidelines.
 </li>
 <li>
 Maintain compliance with health, safety, and hygiene standards at all times.
 </li>
 <li>
 Adhere to dress code, grooming standards, and professional conduct as per company protocol.
 </li>
 <li>
 Follow cash handling, POS operation, and return/refund procedures accurately.
 </li>
 </ul>
 
 
 2. Achieving Sales Targets and KPIs
 
 
 <ul>
 <li>
 Meet or exceed daily, weekly, and monthly sales targets.
 </li>
 <li>
 Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement.
 </li>
 <li>
 Actively promote company promotions, bundled offers, and new product launches to enhance sales.
 </li>
 <li>
 Provide daily sales reports and assist in forecasting and planning.
 </li>
 </ul>
 
 
 3. Customer Service Excellence
 
 
 <ul>
 <li>
 Greet customers warmly and provide personalized, consultative fragrance recommendations.
 </li>
 <li>
 Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions.
 </li>
 <li>
 Handle customer inquiries, complaints, and feedback professionally and promptly.
 </li>
 <li>
 Build strong customer relationships through follow-ups and loyalty program engagement.
 </li>
 <li>
 Ensure a clean, organized, and inviting shopping environment.
 </li>
 </ul>
 
 
 4. Inventory and Stock Management
 
 
 <ul>
 <li>
 Monitor stock levels daily and ensure optimal product availability on the sales floor.
 </li>
 <li>
 Perform regular stock checks and assist in inventory audits.
 </li>
 <li>
 Place timely reorders in coordination with the Line Manager to prevent stockouts.
 </li>
 <li>
 Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO).
 </li>
 <li>
 Maintain accurate records of stock movements and discrepancies.
 </li>
 </ul>
 
 
 5. Loss Prevention and Pilferage Control
 
 
 <ul>
 <li>
 Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage.
 </li>
 <li>
 Conduct regular visual checks and report any suspicious activity.
 </li>
 <li>
 Assist in executing daily, weekly, and monthly stock reconciliations.
 </li>
 <li>
 Secure high-value items and ensure safe storage after operating hours.
 </li>
 <li>
 Support investigations into inventory discrepancies when necessary.
 </li>
 </ul>
 
 
 6. Additional Store Duties
 
 
 <ul>
 <li>
 Assist in visual merchandising, window displays, and promotional setups in line with brand standards.
 </li>
 <li>
 Operate POS systems accurately and handle cash, cards, and mobile payments securely.
 </li>
 <li>
 Support store opening and closing procedures (e.g., switching equipment, daily z-reports).
 </li>
 <li>
 Participate in staff meetings, training sessions, and product knowledge workshops.
 </li>
 <li>
 Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.
 </li>
 </ul>
 
 
</div>

Sales Executive

<div>
 
 Job Title:
 
 Payments Project Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Muscat, Oman
 
 
 
 Relevant experience:
 
 10 years+
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Experience working on banking / payment product
 </li>
 <li>
 Excellent understanding of portfolio optimization and customer conversion processes
 </li>
 <li>
 Hands-on experience with Mastercard (Issuing, Authorization, Clearing/Settlement, CMS) and cards technology, ideally in scheme migration
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 The Project Manager will be responsible for setting up and leading a project management office to oversee the execution of a comprehensive conversion program. This role will act as the primary coordination point between Mastercard and the client, ensuring seamless communication and coordination. The client will be migrating their card portfolio from one card scheme to another.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Setting up a project management office to oversee the execution of the conversion program;
 </li>
 <li>
 Develop and agree the overall Migration Masterplan considering all required elements
 </li>
 <li>
 Acting as a single point of contact between Mastercard and the Client in relation to the conversion program;
 </li>
 <li>
 Driving operational aspects of the conversion, including documentation of the proposed customer conversion journey;
 </li>
 <li>
 Coordinate with client teams such as IT, Marketing, Procurement and Product to ensure tasks are executed as per the masterplan
 </li>
 <li>
 Overseeing and driving the day-to-day execution of the conversion;
 </li>
 <li>
 Coordinate between different internal and external stakeholders;
 </li>
 <li>
 Manage and document, Risk, Issues and Dependencies for the conversion ensuring that the appropriate escalation is taken as needed.
 </li>
 <li>
 Monitoring and reporting on conversion performance on a regular basis;
 </li>
 <li>
 Driving the execution of portfolio optimization activities to drive desired portfolio behavior post conversion;
 </li>
 <li>
 Provide continuous regular reporting on conversion performance; and
 </li>
 <li>
 Reporting to the Steering Committee and executing overall project governance
 
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Successful setup and operation of the project management office.
 </li>
 <li>
 Timely and effective development and agreement of the Migration Masterplan.
 </li>
 <li>
 Efficient and accurate documentation of the customer conversion journey.
 </li>
 <li>
 Achievement of conversion performance targets.
 </li>
 <li>
 Effective coordination and communication between stakeholders.
 </li>
 <li>
 Successful execution of portfolio optimization activities.
 </li>
 <li>
 Adherence to project timelines and milestones.
 </li>
 <li>
 Effective management and resolution of issues and roadblocks.
 </li>
 <li>
 Regular and accurate reporting on project status.
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field (e.g., project management, engineering, technology)
 </li>
 <li>
 PMP (or similar) project management certification
 </li>
 <li>
 7 years+ of experience in project management, with a focus on end-to-end project management of complex projects within the banking / payment's domain
 </li>
 <li>
 Strong project management skills with a focus on large-scale conversion programs.
 </li>
 <li>
 Experience working on banking / payment product and proposition launches and solution deployments in multiple markets
 </li>
 <li>
 Strong knowledge of project management and technology delivery methodologies
 </li>
 <li>
 Excellent understanding of portfolio optimization and customer conversion processes.
 </li>
 <li>
 Strong technical knowledge and the ability to converse with technology teams to address challenges within project constraints
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
 </li>
 <li>
 Strong problem-solving and analytical skills, with the ability to identify and manage project risks
 </li>
 <li>
 Experience managing schedules, and resources, with a focus on delivering projects on time to the required quality standards.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple priorities.
 </li>
 <li>
 Proactive and detail-oriented approach to problem-solving
 
 </li>
 </ul>
</div>

Payments Project Manager

Green Umbrella

<div>
 
 Job Description
 
 
 Coordinate with appropriate authorities in the Labour &amp; Immigration department for obtaining approval for the Company, its employees and authorised visitors to ensure that all government approvals and requirements are met.
 
 
 
 
 
 
 
 
 
 Government Approvals
 
 
 
 :Co-ordinate and prepare all documents required by government departments to obtain various approvals for the company, its employees and visas for authorized visitor
 
 s
 
 
 
 
 
 
 
 Labour Approva
 
 l:
 
 <ul>
 <li>
 Prepare &amp; submit all documentation required for labour department approval for new hires.
 </li>
 <li>
 Assist the Manager in Co-ordinating and establish relationships with the labour department to obtain approvals for the employee &amp; company authorised visitors
 </li>
 <li>
 Prepare documents to assist the new joiners in medical check-up &amp; pay bank guarantee for approved employees to obtain work permit
 </li>
 <li>
 Coordinate &amp; prepare documentation required for renewal of labour cards, health card &amp; other documents like employment contract
 </li>
 </ul>
 
 
 
 
 
 Immigration Approval
 
 
 
 
 
 <ul>
 <li>
 Coordinate &amp; Assist the Manager in obtaining immigration department approval for all employees, new hires, company authorised visitors &amp; guests to ensure compliance to Oman laws.
 </li>
 <li>
 Prepare &amp; submit all documentation required for obtaining various categories of visas and other immigration related documents
 </li>
 <li>
 Prepare documentation &amp; coordinate for renewal of visit visa, employment &amp; residence visa for all employees to ensure all immigration department &amp; statutory requirements are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Government Body Approval
 
 
 <ul>
 <li>
 Prepare documentation for obtaining approvals &amp; also for renewals from Ministry of Economy, Chamber of Commerce etc to ensure conformance to Oman Laws
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Policies &amp; Procedures
 
 
 <ul>
 <li>
 Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Ensuring the organization adheres to legal frameworks in areas such as discipline &amp; grievance, redundancy, and employme
 
 nt law.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Documentation / Public Rel
 
 ations
 </li>
 <li>
 Manage and maintain employees' file system including soft and hard documentation and ensure regular updates of the same
 </li>
 <li>
 Able to assist the company Oman visitors when needed
 </li>
 <li>
 Establishing and maintaining relationships with The company Oman visitors, clients and customers
 </li>
 </ul>
 
 Participate in other related duties as assigned by the line manager,
 
 Health, Safety &amp; Environment.
 
 
 
 Ensure compliance to all relevant health, safety, and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Preferred Diploma Degree in Human Resources Management, business Admin or equivalent. Preferred works with ERP Systems, Oracle ,
 
 SAP, &hellip;etc
 
 </li>
 </ul>
 
 
 B. Minimum
 
 
 <ul>
 <li>
 Experience:1 year of relevant experience in the Human Resources function.3 to 5 years of experience in similar role
 </li>
 </ul>
 
 
</div>

Public Relations Officer

Mandarin Oriental

<div>
 
 F&amp;B Server
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 F&amp;B Server
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.
 </li>
 <li>
 Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
 </li>
 <li>
 Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
 </li>
 <li>
 Be able to deliver service by understanding the guest requirements.
 </li>
 <li>
 Carry out all tasks in a friendly, courteous and efficient manner.
 </li>
 <li>
 Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
 </li>
 <li>
 Be able to process MOHG Gift cards and other non-cash methods of payment.
 </li>
 <li>
 Perform any tasks relating to billing according to hotel standards and cashiering policies.
 </li>
 <li>
 Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.
 </li>
 <li>
 Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
 </li>
 <li>
 Assist in picking up all required stocks, including linen, beverage, dried goods and
 
 
 </li>
 </ul>
 others and arrange them accordingly.
 
 
 <ul>
 <li>
 Ensure product knowledge is up to date.
 </li>
 <li>
 Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
 </li>
 <li>
 Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
 </li>
 <li>
 Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
 </li>
 <li>
 Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
 </li>
 <li>
 Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
 </li>
 <li>
 Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
 </li>
 <li>
 Have a natural, warm smile and a friendly and passionate approach towards guests.
 </li>
 <li>
 Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Report guest&rsquo;s preference to superiors and act upon them whenever known.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Food and Beverage Server / six-month contract

Food and Beverage Server

Explore 123+ Cards product manager in Muscat Oman this March. Find roles across top companies and apply now to boost your career.