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case manager

Dubai Government

<div><div><ul><li>Organize for client related appointments (legal, medical etc.) and necessary paperwork</li>
<li>Conduct external client visits with in coordination with the relevant departments and the line manager</li>
<li>Enter all client related data in the Case Management System</li>
<li>Forward all new updates on cases to the line manager</li>
<li>Prepare weekly/monthly/quarterly and annual reports pertaining to clients</li>
</ul></div><div></div><div>
Qualifications<div>
</div><div><ul><li>
Bachelor degree in social services or equivalent</li><li>
Previous experience in working with multi-cultural clients and team</li></ul></div></div></div><div></div>

Case manager

Waycup Coffee Shop LLC

Position: Case ManagerSalary Range: AED 6,000 &ndash; AED 7,000Location: MyCare HQ &ndash; Business Bay &amp; Various LocationsIndustry: Home Nursing &amp; Healthcare ServicesReporting To: Senior Management | CEOAbout Us: MyCare Home Healthcare is one of Dubai&rsquo;s fastest-growing healthcare companies, offering premium home nursing, medical services at home, and subscription-based healthcare memberships.Role Overview: <ul><li>Expanding market presence in home nursing &amp; home healthcare services across Dubai through partnerships and networking with case managers from various healthcare providers.</li><li>Developing healthcare products &amp; services suitable for the target Clients.</li><li>Responsible for external partnerships and collaborations, driving sales growth.</li></ul>Key Responsibilities Product &amp; Service Development<ul><li>Identify opportunities for new healthcare products and services based on market needs and customer feedback.</li><li>Support the development, enhancement, and launch of products and services in collaboration with internal teams.</li><li>Monitor product performance and recommend improvements to ensure competitiveness and customer satisfaction.</li></ul>Hospital &amp; Corporate Partnerships<ul><li>Establish, manage, and grow partnerships with hospitals, clinics, corporate organizations, and healthcare providers.</li><li>Maintain strong relationships with key stakeholders, decision-makers, and procurement teams.</li><li>Identify collaboration opportunities such as service agreements, referral partnerships, and corporate healthcare programs</li></ul>Market Research &amp; Strategy<ul><li>Conduct market research and competitive analysis to identify trends, gaps, and growth opportunities.</li><li>Develop go-to-market strategies aligned with organisational objectives.</li><li>Analyse customer needs and industry developments to support strategic decision-making.</li></ul>Sales &amp; Business Support<ul><li>Develop and execute sales strategies to achieve revenue and growth targets</li><li>Acquire new clients and support the sales pipeline through lead generation and follow-up</li><li>Conduct presentations, proposals, and product demonstrations</li><li>Negotiate contracts, pricing, and commercial terms with clients and partners</li><li>Provide ongoing support to sales and business development teams</li></ul>Compliance &amp; Quality<ul><li>Ensure all products, services, and partnerships comply with healthcare regulations, internal policies, and quality standards.</li><li>Coordinate with quality, compliance, and operations teams to maintain regulatory adherence.</li><li>Support audits, documentation, and continuous improvement initiatives related to service quality.</li></ul>MARKETING FOCUS AREAService Positioning: Promote MyCare as a trusted provider of personalized home nursing solutions.Target Customers: Individuals, families, corporate clients, hospitals, insurance providers.Marketing Activities: Client education, referral partnerships, outreach programs, exhibitions.Value Proposition: High-quality care at home, trained nurses, patient-centered services.Growth Strategy: Service bundling, partnerships, market expansion, brand visibility.Customer Retention: Service quality monitoring, Ad-hoc feedback management, relationship building.Required Experience: <ul><li>Prior experience in healthcare services, hospital partnerships, or corporate healthcare programs.</li><li>Existing active portfolio of hospital and corporate contacts.</li><li>Knowledge of healthcare compliance, quality standards, and regulatory requirements.</li><li>Experience supporting or launching healthcare products or services.</li></ul>Mandatory Requirements: <ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Healthcare Management, or a related field.</li><li>Strong network and established connections with hospitals, clinics, and corporate organizations.</li><li>Experience working with hospital procurement, corporate contracting, and partnership models.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Valid UAE driver&rsquo;s license - willingness to travel.</li></ul>What We Offer:<ul><li>Competitive salar.</li><li>Stable long-term role in a growing healthcare organization.</li><li>Professional development under a CMA-standard finance system.</li><li>Supportive leadership and a positive work culture.</li><li>Opportunities for career advancement as MyCare Home Healthcare expands.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per month

Case Manager

Nextcare

<div>
 The Case Management Utilization Review Lead is responsible for in managing the High-cost cases while ensuring that departmental goals, timeline of activities, and compliance measures are met
 
 
 
 What You Do
 
 
 
 <ul>
 <li>
 Performing complete file review of high cost claims with regards to the multidisciplinary notes, TPR charts, physician order&rsquo;s notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.
 </li>
 <li>
 Field hospital deployment or File Audit to be performed when required (Non- Physical or Physical [Provider Visit]) to capture hospital acquired infections, mismanagement, iatrogenic injuries, etc.
 </li>
 <li>
 Requesting any medical documentation or finding any missing document which is essential in decision making.
 </li>
 <li>
 Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider &ndash; if required discussion with the treating doctor and the medical coders.
 </li>
 <li>
 Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.
 </li>
 <li>
 Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).
 </li>
 <li>
 Pre-authorization and maintaining required out-put of high cost claims with detailed insight of claim on day to day basis.
 </li>
 <li>
 Adhering to the case management and cost containment protocols for elective high cost cases and medical management cases.
 </li>
 <li>
 Referring cases for second opinion when deemed necessary to confirm the best mode of management &ndash; also for cost containment to lesser Negotiating factor (NF) facilities within the member&rsquo;s network or option for home country treatment.
 </li>
 <li>
 Adjudicates High Cost claims at submission level for settlement between the insurer and health care provider as per policy terms and conditions.
 </li>
 <li>
 Adjudicates High cost claims at precertification level, authorize decision on the claim within policy terms and conditions.
 </li>
 <li>
 Continuously work to identify possible procedure inconsistencies; develop, recommend and implement improvements.
 </li>
 <li>
 Provide support to Medical Claims Officers to close all escalated claims queries within the agreed turn-around time.
 </li>
 <li>
 Achieving a monthly savings target of AED 800,000 in line with the criteria or methodology defined by the Line Manager and Head of Department.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s of Medicine (MBBS);
 </li>
 <li>
 3+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus).
 </li>
 <li>
 Knowledge of overall insurance industry practices is a plus.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.
 
 
 We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
 
 
 87743 | Customer Services &amp; Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
 
 
 Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
 
 
 At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
 
 
 We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 
 Great to have you on board.
 
 Let's care for tomorrow.
 
 
 Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz&lsquo; company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.
</div>

AL Yalayis Government Transactions Center

Client and Case Management<ul><li>Eligibility Assessment: Evaluating potential applicants' profiles (e.g., educational qualifications, salary, investment criteria) to determine their suitability for the Golden Visa program.</li><li>Documentation: Guiding clients on required documentation, ensuring all papers are correct, attested, and complete to prevent delays or rejection.</li><li>Personalized Guidance: Developing tailored case strategies and timelines based on each client's unique legal and travel profile.</li><li>Client Communication: Serving as the primary point of contact, providing updates, and ensuring a seamless, client-focused experience throughout the process.</li></ul>Processing and Compliance<ul><li>Application Management: Managing the entire application cycle, including initial submission, status regularization, medical fitness tests, and final visa issuance through official channels.</li><li>Liaison with Authorities: Coordinating and building relationships with UAE government entities such as the Federal Authority for Identity, Citizenship, Customs and Ports Security (ICP) and the General Directorate of Residency and Foreigners Affairs (GDRFA) to expedite cases.</li><li>Compliance: Ensuring all applications adhere strictly to the latest UAE immigration laws and regulations.</li><li>Troubleshooting: Identifying and solving bottlenecks or issues in the application process to minimize lead times and ensure high approval rates.</li></ul>Operational Support<ul><li>Process Improvement: Leading internal initiatives to enhance processing efficiency and reduce turnaround times.</li><li>Record Keeping: Maintaining detailed and accurate client records, both physical and digital.</li><li>Work Permit Coordination: Advising employers and visa holders on obtaining the correct work permits after visa issuance to maintain lawful employment status.</li></ul>Job Type: Full-time

operation specialist - golden visa

<div><div><ul><li>Complete all registration activities related to housing and conducting an orientation which includes all tariff related policies along with the client</li>
<li>Ensure clients are given appropriate medical treatment and in cases of emergency the relevant measures are taken
</li><li>Assist the Resident Case manager in the execution of recreational events for the internal clients</li>
<li>Assist in all logistic activities related to clients in coordination with the line manager</li>
<li>Oversee the distributio
<ul><li>Complete all registration activities related to housing and conducting an orientation which includes all tariff related policies along with the client</li>
<li>Ensure clients are given appropriate medical treatment and in cases of emergency the relevant measures are taken
</li><li>Assist the Resident Case manager in the execution of recreational events for the internal clients</li>
<li>Assist in all logistic activities related to clients in coordination with the line manager</li>
<li>Oversee the distribution of rooms upon client check-in and check-out</li>
<li>Supervise the movement of clients between rooms and keep records of the same</li>
<li>Conduct periodic inspections of housing facilities</li>
</ul>n of rooms upon client check-in and check-out</li>
<li>Supervise the movement of clients between rooms and keep records of the same</li>
<li>Conduct periodic inspections of housing facilities</li>
</ul></div><div></div><div>
Qualifications<div></div> 
secondary school

 experience in medical hospitality services</div></div><div></div>

housing supervisor

Destinations Abroad Documents Clearing Services LLC

About Us:At Destination Abroad Immigration we are a leading immigration consultancy firm committed to delivering exceptional services and solutions for our clients. We pride ourselves on our expertise, integrity, and personalized approach to navigating the complexities of immigration law. We are seeking a dedicated and knowledgeable_ Immigration Consultant to join our dynamic team and contribute to our mission of providing top-notch immigration services.Job Overview:As an Immigration Consultant at Destination Abroad Immigration, you will play a crucial role in assisting clients with their immigration needs. You will leverage your expertise to guide clients through the visa application process, ensuring compliance with relevant regulations and laws. Your role will involve detailed case management, personalized client support, and effective problem-solving to achieve successful outcomes.Key Responsibilities:Client Consultation: Conduct initial consultations with clients to understand their immigration goals and assess their eligibility for various visa options.Case Management: Manage and oversee the preparation and submission of visa applications and other immigration-related documents, ensuring accuracy and compliance with legal requirements.Regulatory Knowledge: Stay up-to-date with changes in immigration laws and regulations, and provide clients with the most current and relevant information.Documentation: Assist clients in gathering and organizing required documentation, ensuring all forms and paperwork are completed accurately.Problem-Solving: Address and resolve any issues or complications that arise during the immigration process, providing strategic solutions and recommendations.Communication: Maintain clear and effective communication with clients, government agencies, and other stakeholders throughout the application process.Customer Service: Deliver exceptional customer service, fostering positive relationships with clients and addressing their concerns with professionalism and empathy.Job Type: Full-timePay: From AED3,000.00 per month

Immigration Consultant

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

Explore 1836+ Case manager in Charge Flowers And Plants Jobs In Dubai this January. Find roles across top companies and apply now to boost your career.

1836 case manager jobs IN Charge Flowers And Plants Jobs In Dubai

Case manager

Case Manager

Case Manager

operation specialist - golden visa

housing supervisor

Immigration Consultant

Section Manager - Regional Customer Contact Center