business development manager Jobs in Dubai

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casino duty manager

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Duty Manager is responsible for overseeing the smooth operation of the resort during their shift, ensuring an exceptional guest experience aligned with luxury hospitality standards. Working within a unique desert glamping environment, the Duty Manager acts as the primary point of contact for guests and staff, handling any issues that arise while maintaining the highest level of service, safety, and efficiency across departments.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Supervise all operational departments (Front Office, Housekeeping, F&amp;B, Activities) during assigned shifts.
 
 </li>
 <li>
 
 Act as the senior contact for guests, resolving complaints and special requests professionally and promptly.
 
 </li>
 <li>
 
 Conduct regular inspections of domes, public areas, pools, and guest activity areas to ensure standards are upheld.
 
 </li>
 <li>
 
 Monitor and support guest check-ins/check-outs, ensuring a seamless and personalized experience.
 
 </li>
 <li>
 
 Liaise with the kitchen, housekeeping, and activity teams to coordinate timely service delivery.
 
 </li>
 <li>
 
 Ensure staff adherence to safety, hygiene, and quality protocols specific to desert operations.
 
 </li>
 <li>
 
 Prepare shift reports and communicate key information to management and upcoming shifts.
 
 </li>
 <li>
 
 Manage emergency situations in accordance with resort safety procedures.
 
 </li>
 <li>
 
 Support event setups, VIP guest preparations, and special occasions (e.g., anniversaries, engagements).
 
 </li>
 <li>
 
 Uphold sustainability practices in line with the resort&rsquo;s eco-luxury positioning.
 
 </li>
 <li>
 
 Train and guide junior team members, offering real-time coaching to ensure continuous improvement.
 
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 3&ndash;5 years of experience in a supervisory or duty manager role in a 4 or 5-star resort/hotel.
 
 </li>
 <li>
 
 Prior experience in
 
 
 luxury, eco-tourism, or desert resort settings
 
 
 is highly preferred.
 
 </li>
 <li>
 
 Strong leadership, problem-solving, and guest service skills.
 
 </li>
 <li>
 
 Ability to handle pressure and make quick, effective decisions.
 
 </li>
 <li>
 
 Excellent communication in English (Arabic or other languages a plus).
 
 </li>
 <li>
 
 Knowledge of hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
 
 </li>
 <li>
 
 Flexible to work shifts, weekends, and public holidays as required.
 
 </li>
 <li>
 
 Valid UAE driving license preferred.
 
 </li>
 </ul>
 
 
 
</div>

Duty Manager

Hatta Adventures LLC

Job Description:<ul><li>Ensure smooth functioning of all departments during assigned shifts, including front office, housekeeping, and security.</li><li>Act as the primary point of contact for guest concerns, resolving issues promptly to ensure a high level of guest satisfaction.</li><li>Supervise on-duty staff, manage shift handovers, and ensure all employees maintain service standards and professional conduct.</li><li>Handle emergencies or unusual situations such as medical incidents, guest disputes, or equipment failures, and document all occurrences.</li><li>Assist with check-in/check-out processes during peak hours or staff shortages, and support concierge services when needed.</li><li>Ensure that safety protocols are followed and liaise with security personnel to maintain a safe environment for guests and staff.</li><li>Conduct regular inspections of public areas, guest rooms, and back-of-house to ensure cleanliness, maintenance, and brand compliance.</li><li>Liaise with other department heads, to ensure consistent service delivery.</li><li>Prepare detailed shift reports, logging incidents, guest feedback, and operational updates for management review.</li><li>Train new staff and continuously support team development to maintain high service quality.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Marriott International

<div>Additional Information 
Job Number25150326 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
JOB SUMMARY 
Serves as the Property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
SCOPE / BUSINESS CONTEXT
<ul><li>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.</li>
<li>Number of Direct Reports -</li>
<li>Titles of Direct Reports &ndash;</li>
</ul>CANDIDATE PROFILE
Experience:
<ul><li>Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential</li>
<li>Having an experience in similar position for at least 12 months preferred</li></ul> 
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
<ul><li>Innovative</li>
<li>Pro-active and reliable</li>
<li>MICROS, OPERA, GXP, Microsoft Office, FCS or telephone software and other related operating systems</li>
<li>Flexible and ability to work around the clock</li>
<li>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette</li>
<li>Strong problem-solving skills</li>
<li>Strong organization and working to deadline skills</li>
<li>Have a complete understanding of the Marriott Reward program &#61623; Deliver trainings</li></ul> 
Education or Certification
<ul><li>Good level of English essential</li>
<li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area</li>
</ul>OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area</li></ul> 
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position: Have a thorough knowledge of Al Maha, A Luxury Collection Desert Resort &amp; Spa products and services.
<ul><li>Maintain good working relationship with all hotel departments.</li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.</li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.</li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.</li>
<li>Ensure all require reports are printed, performed and filed according to the standards.</li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.</li>
<li>Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.</li>
<li>Ensure all guest requests are met and special requirements/preferences are taken into account</li>
<li>Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.</li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.</li>
<li>Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.</li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.</li>
<li>Supervise accurate and thorough Bucket Check.</li>
<li>Encourage all associates to keep working areas clean and tidy.</li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.</li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations</li>
<li>Participate in the training and development of front desk associates and provide training to associates when necessary</li>
<li>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li>
<li>Support and practice Empowerment within front office</li>
<li>Understand all front office sections and their operational requirements.</li>
<li>Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.</li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction</li>
<li>Have a thorough knowledge of all Emergency Procedures</li>
<li>Supervise guest registration and all relevant registration details required by the UAE law.</li>
<li>Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts</li>
<li>Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.</li>
<li>Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li>
<li>Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.</li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious.</li>
<li>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li>
<li>Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department.</li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li>
<li>Be flexible according to the business need</li>
<li>Have an excellent approach to customer service</li>
<li>Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li>
<li>Sends copy of MOD report to all departments on a daily basis.</li>
<li>Strives to improve service performance.</li>
<li>Ensures compliance with all policies, standards and procedures.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li>
<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Provides immediate assistance to guests as requested.</li>
<li>Serves as a leader in displaying outstanding hospitality skills.</li>
<li>Sets a positive example for guest relations.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Ensures employees understand customer service expectations and parameters.</li>
<li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li>
<li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li>
<li>Observes service behaviors of employees and providing feedback to individuals.</li>
<li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
<li>Ensures employees are cross-trained to support successfully daily operations.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li>
<li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition</li><li>Assist the Front Office Manager in all aspects of his/her duties</li><li>Ensure repeat guests and other VIPs receive special attention and recognition</li><li>Control room availability, room types, accuracy of room count and rate categories</li><li>Maximize occupancy, revenue &amp; average rate while maintaining high service standards</li><li>Liaise with Housekeeping Department to ensure room image is maintained and the &ldquo;Room Ready on Arrival&rdquo; policy is adhered to</li><li>Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met</li><li>Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out</li><li>Know system recovery procedures</li><li>Interpret computer reports and compile relevant statistics for front office</li><li>Approve upgrades and special amenities in absence of manager</li><li>Maintain inter-departmental relationships to ensure seamless customer service</li><li>Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier&rsquo;s desk and, on a random basis, VIP rooms prior to arrival</li><li>Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance</li><li>Work with the HR Manager to ensure productive departmental performance</li><li>Work with Finance in the preparation and management of the department&rsquo;s budget</li><li>Adhere to OH&amp;S policies and procedures and ensure all direct reports do the same</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good organisational skills</li><li>Good level of engagement with residents</li><li>Ability to manage a multi-cultural workforce</li><li>Excellent leadership &amp; communication skills</li><li>Display high levels of integrity, dedication and support for continuous improvement</li><li>Flexible management style to meet the challenges of a changing work environment</li><li>Good knowledge of the entire Front Office Operations</li><li>Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>Knowledge of Opera Property Management System preferred</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li></ul>
EXPERIENCE<ul><li>Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level</li></ul> 
Additional Information 
Raffles Dubai, Sheikh Rashid Road, Wafi</div>

The First Group

<div>Overview:

Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views, while its top-notch facilities and amenities include a rooftop pool, in-house spa, and a 24-hour gym. The hotel offers signature dining experiences, stellar service, and modern amenities. Our hotel is steps away from Dubai Marina&rsquo;s waterfront promenade and The Walk at JBR, while neighboring attractions can be quickly accessed with our shuttle service. Additionally, guests get exclusive access to Soluna Restaurants and Beach Club, on the Palm Jumeirah.
The First Collection Marina is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasizing comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Marina. 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. 

Job Description:
<ul><li>Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests.</li><li>
Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.</li><li>
Runs operational audits and checks on Front desk, housekeeping, F&amp;B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.</li><li>
Checks guests in and out, Handles and takes reservations, Handles guest&rsquo;s special requests and customer complaints during shift when required.</li><li>
Works on a shift rotation to ensure all shifts are covered within the Hotel.</li><li>
Investigates and handles complaints, disturbances, emergencies, etc. during shift.</li><li>
Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency.</li><li>
Thinks outside of the box with regards to &lsquo;wowing the guests&rsquo;.</li><li>
Trains all relevant team players on the various online platforms, systems and equipment.</li><li>
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>
Maintains strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>
Intervenes in any guest/team player situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team player well-being is preserved.</li><li>
Ensures that regular on-going communication is happening with team players to create awareness of TFC programs and communicate expectations, recognizes performance, and produces desired results.</li><li>
Provides services that are above and beyond for guest satisfaction and retention.</li><li>
Courtesy calls to new guest arrivals for loyalty members and VIP&rsquo;s.</li><li>
Reviews personalised amenities for each guest based on the data that we have for each guest. All amenities to be a wow for the guests.</li><li>
Supports the operation in their peak periods. Breakfast time / check out time and heavy event periods.</li><li>
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li>
Participates in the development and implementation of corrective action plans to improve guest satisfaction and brand compliance.</li><li>
Brand audit to be conducted for front of house areas as requested by line manager.</li><li>
Runs Guest reviews meetings alongside the Front Office Manager to ensure that the action plans are completed and followed up during the month for immediately change.</li><li>
Reports trends and patterns of operations / brand concerns and improvements to Front Office Manager with regards to areas of concern/improvement.</li><li>
A key driver in the upselling program, a mentor and coach for the line team players.</li></ul><div></div><div> 
Finance</div><ul><li>
Works collaboratively with FOM in preparing the expenses budget, and ensures that there are measures in place to manage each expense in line with our budget through efficiency in operation.</li><li>
Ensures vacation, Public Holidays and lieu days are used to the needs of the business.</li><li>
Ensures that the payroll is submitted to HR on the agreed date.</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Excellent communications skills with Proficiency in speaking and writing Business English</li><li>
Team player with excellent planning &amp; organizing skills</li><li>
Able to work flexible working hours with rotating shifts</li><li>
Pleasant personality with good problem-solving skills</li></ul></div>

TRAFFINITY Information Technology Network Services L.L.C

Key ResponsibilitiesInfluencer Acquisition &amp; ManagementIdentify, engage, and onboard KOLs, streamers, and content creators in the iGaming and Crypto Negotiate collaboration terms, contracts, and campaigns with influencers.Manage and nurture relationships with KOLs to ensure long-term partnerships.Business Development &amp; PartnershipsDevelop and execute strategies to expand the influencer network in target regions.Collaborate with affiliates, agencies, and brand partners to enhance promotional reach.Identify new market opportunities and potential KOL partners.Campaign Planning &amp; PerformanceCoordinate with marketing teams to design influencer campaigns that drive traffic, conversions, and player retention.Monitor campaign performance, track KPIs, and optimize strategies for maximum ROI.Provide regular reports on KOL activities, engagement, and campaign results.Identify and recruit KOLs, streamers, and influencers across global markets.Negotiate partnership terms, commission structures, and collaboration agreements.Build and maintain strong, long-term relationships with KOLs.Work with the marketing team to create and execute influencer campaigns, events, and promotions.Monitor and analyze campaign performance (traffic, engagement, conversion) and optimize for ROI.Research market trends to discover new KOL opportunities in casino, iGaming, and crypto spaces.Represent the company in industry events, expos, and online communities to grow KOL networks.Provide reports and insights to management on KOL activities and market opportunities.RequirementsProven experience in business development, influencer/KOL marketing, or affiliate management (preferably in casino, iGaming, or crypto).Job Type: Full-timePay: From AED8,000.00 per monthApplication Question(s):<ul><li>what is your nationality?</li><li>How old are you?</li><li>what is your expected salary?</li><li>what is your notice period?</li><li>Do you have KOL Business Development experince in casino, iGaming, or crypto?</li></ul>

Business Development – Key Opinion Leader (KOL)

Naik Foundation

The Duty Manager / Senior Front Office Manager is responsible for the smooth and efficient running of front office operations while also acting as the hotel's manager on duty. This role ensures that guest satisfaction, operational efficiency, team performance, and revenue opportunities are maximized. It requires strong leadership, problem-solving skills, and the ability to act with autonomy and authority.Key Responsibilities:Guest Service &amp; Front Office Operations<ul><li>Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Desk, and possibly Reservations).</li><li>Ensure seamless check-in/check-out processes and excellent guest experience.</li><li>Handle guest complaints and resolve issues in a timely and professional manner.</li><li>Maintain a visible presence in the lobby to anticipate and address guest needs.</li></ul>Duty Management Responsibilities<ul><li>Act as Manager on Duty (MOD), responsible for the entire property during assigned shifts.</li><li>Respond to emergencies and coordinate with relevant departments or external agencies when required.</li><li>Monitor safety, security, and cleanliness standards across the property.</li><li>Prepare Duty Manager reports and communicate critical issues to senior management.</li></ul>Team Leadership<ul><li>Supervise, train, and mentor front office staff, ensuring adherence to service standards and SOPs.</li><li>Schedule staffing to ensure appropriate coverage.</li><li>Conduct performance evaluations and provide feedback and coaching.</li><li>Foster a collaborative and motivating team environment.</li></ul>Revenue &amp; Financial Management<ul><li>Support front desk in upselling rooms and promoting hotel services to maximize revenue.</li><li>Monitor daily revenue reports and assist in managing departmental budgets.</li><li>Ensure proper cash handling, billing procedures, and financial controls.</li></ul>Administration &amp; Reporting<ul><li>Maintain accurate records of incidents, guest feedback, and operational issues.</li><li>Ensure compliance with brand standards, legal, and regulatory requirements.</li><li>Liaise with other departments (Housekeeping, Maintenance, F&amp;B) to ensure guest satisfaction and smooth operations.</li></ul>Qualifications &amp; Requirements:<ul><li>Degree or Diploma in Hospitality Management or related field.</li><li>Minimum 15 years of Front Office experience, including supervisory or managerial roles.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Proficient in PMS software (e.g., Opera, Fidelio) and MS Office.</li><li>Ability to work flexible shifts, including nights, weekends, and holidays.</li><li>Calm under pressure and capable of handling emergencies with professionalism.</li></ul>Job Type: Full-time

Duty Manager/ Senior Front Office Manager

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Business Development – Key Opinion Leader (KOL)

Duty Manager/ Senior Front Office Manager