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chief manager/ senior manager – customer communication specialist Jobs in Mumbai India

chief manager/ senior manager – customer communication specialist

chief manager senior manager customer communication specialist

TATA AIG General Insurance Company Limited

<div>
 
 Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by delivering trustworthy and innovative risk solutions, Tata AIG&rsquo;s broad portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities and seamless claims process management.
 
 
 We are currently seeking passionate individuals who are eager to make a meaningful impact in the world of insurance. If you&rsquo;re looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, you have come to the right place. Explore our exciting opportunity below and be part of an organization that is shaping the future of insurance.
 
 
 
 
 
 
 Job Title:
 
 Chief Manager/ Senior Manager &ndash; Customer Communication Specialist
 
 
 
 
 
 
 Location:
 
 Goregoan, Mumbai
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 A content/communications specialist with a strong background in managing content programs within large matrixed organizations or strategy consulting environments. The ideal candidate will bring a customer-first mindset and a strategic approach to communications.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Drive end-to-end customer communication campaigns across product and service touchpoints
 </li>
 <li>
 Lead communication governance, ensuring consistency, compliance, and quality across channels
 </li>
 <li>
 Contribute to and support content strategy aligned with business and customer objectives
 </li>
 <li>
 Partner with cross-functional teams to identify and execute new communication opportunities
 </li>
 <li>
 Apply principles of UX and information architecture to improve content effectiveness
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in content strategy, campaign execution, and stakeholder management
 </li>
 <li>
 Proven project management skills and the ability to work in complex, fast-paced environments
 </li>
 <li>
 Strong communication and collaboration capabilities
 </li>
 <li>
 Exposure to the BFSI sector is preferred, but not mandatory
 </li>
 <li>
 Self-starter with a customer-obsessed, insights-driven approach
 </li>
 </ul>
 
 
 
 
 
 How to Apply:
 
 
 
 
 
 
 If you are excited to be part of a team dedicated to innovation and excellence, please submit your resume. We look forward to reviewing your application and welcoming you to Tata AIG, where your skills and ambitions can thrive.
 
 
 
 
 
 Tata AIG is an equal opportunity employer, and we encourage candidates from all backgrounds to apply for this role.
 
 
 
</div>

Chief Manager/ Senior Manager – Customer Communication Specialist

Weekday (YC W21)

<div>
 
 This role is for one of our clients
 
 
 Company Name: re:health
 
 
 Industry: Health, Wellness &amp; Fitness
 
 
 Seniority level: Mid-Senior level
 
 
 Min Experience: 6 years
 
 
 Location: Bengaluru, Hyderabad, Delhi, Mumbai, Chennai, Pune
 
 
 JobType: full-time
 
 
 We are looking for a dynamic and results-oriented
 
 Assistant General Manager / General Manager &ndash; Enterprise Sales
 
 to lead strategic business development and revenue growth across enterprise accounts. This leadership role demands a strong command of enterprise sales, a deep understanding of client business needs, and the ability to drive large-scale deal closures through consultative and solution-driven selling. The ideal candidate will have a proven track record in managing complex B2B sales cycles, nurturing high-value relationships, and contributing to the organization&rsquo;s long-term growth strategy.
 
 
 
 Key Responsibilities
 
 
 
 Strategic Business Growth
 
 
 Define and execute the enterprise sales strategy to drive revenue growth and expand the client base.
 
 
 Identify, develop, and close high-value opportunities with enterprise clients across target sectors.
 
 
 Build and maintain a robust sales pipeline through proactive prospecting, networking, and strategic partnerships.
 
 
 Develop go-to-market plans for new offerings and ensure alignment with organizational objectives.
 
 
 
 Client Acquisition &amp; Relationship Management
 
 
 Engage directly with CXOs, decision-makers, and key stakeholders to understand business challenges and position tailored solutions.
 
 
 Establish and nurture long-term client relationships built on trust, performance, and value delivery.
 
 
 Serve as a strategic advisor to clients, helping them achieve measurable business outcomes through company solutions.
 
 
 
 Sales Leadership &amp; Execution
 
 
 Own the complete enterprise sales lifecycle&mdash;from lead generation and qualification to proposal, negotiation, and closure.
 
 
 Achieve and exceed quarterly and annual sales targets while maintaining high-quality standards in deal execution.
 
 
 Collaborate with pre-sales, product, and delivery teams to craft compelling proposals and solution narratives.
 
 
 Lead strategic deal reviews, pricing discussions, and contract negotiations for enterprise-level engagements.
 
 
 
 Team &amp; Cross-Functional Collaboration
 
 
 Mentor and guide the enterprise sales team to enhance performance, skills, and account management capabilities.
 
 
 Partner with marketing, product, and operations to align go-to-market strategies and ensure seamless client delivery.
 
 
 Contribute to leadership discussions by providing market insights, competitive intelligence, and customer feedback.
 
 
 
 Market &amp; Performance Analytics
 
 
 Analyze industry trends, competitor movements, and customer demands to identify emerging opportunities.
 
 
 Track and report key sales metrics &mdash; pipeline velocity, win rates, revenue performance &mdash; to optimize decision-making.
 
 
 Use data-driven insights to refine sales processes and enhance operational efficiency.
 
 
 
 Qualifications
 
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field; MBA preferred.
 
 
 8&ndash;15 years of experience in enterprise or B2B sales, with at least 3&ndash;5 years in a leadership or senior sales management role.
 
 
 Proven success in achieving enterprise sales targets and managing multi-million-dollar deals.
 
 
 Strong experience in consultative and solution-based selling to large organizations.
 
 
 Excellent negotiation, communication, and executive presentation skills.
 
 
 Deep understanding of enterprise sales cycles, account management, and customer success principles.
 
 
 Proficiency in CRM systems and sales analytics tools.
 
 
 
 Core Skills
 
 
 Enterprise &amp; Corporate Sales Leadership
 
 
 Strategic Account Management
 
 
 Consultative &amp; Solution-Oriented Selling
 
 
 CXO-Level Relationship Management
 
 
 Revenue Growth &amp; P&amp;L Ownership
 
 
 Sales Forecasting &amp; Performance Metrics
 
 
 Market Strategy &amp; Competitive Positioning
 
 
 Team Mentorship &amp; Leadership
</div>

Assistant General Manager

USV PRIVATE LIMITED

<div>
 
 USV, a top-15 pharmaceutical company in India, excels in the diabetes and cardio sectors. We have a presence in over 65 countries with our dynamic team of over 7,000 across generations. Our commitment to brand building is evident in our popular products like Glycomet GP, Ecosprin AV, Jalra, Tazloc, Glynase, MVI and more.
 
 
 
 
 
 Role Objective :
 
 
 We are seeking a results-driven Key Account Manager (B2B) to manage and grow relationships with our major B2B accounts. The ideal candidate will be responsible for developing strategic partnerships, driving sales growth, and ensuring seamless account management for key clients in the pharmaceutical sector.
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 -Account Management &amp; Business Development
 
 
 
 
 
 ●Develop and maintain strong relationships with key B2B accounts.
 
 
 ●Drive business growth by identifying and leveraging new opportunities within existing accounts.
 
 
 ●Ensure speedy new product launch &amp; availability across GT targeted geographies.
 
 
 ●Negotiate long-term agreements and annual business plans with key clients.
 
 
 ●E2E accountability for growing sales with account , right from PO generation, supply chain coordination, timely product availability as well as tracking POD and on time payment.
 
 
 
 
 
 -Sales &amp; Revenue Growth
 
 
 
 
 
 ●Achieve assigned KPIs (incl. JBPs with customers) and business goals for key accounts in line with brand objectives.
 
 
 ●Monitor and analyze sales performance, market trends, and competitive activities to optimize strategies.
 
 
 ●Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives.
 
 
 
 
 
 -Customer Relationship Management
 
 
 
 
 
 ●Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
 
 
 ●Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
 
 
 ●Address client concerns and resolve issues in a timely manner.
 
 
 
 
 
 -Market Intelligence &amp; Reporting
 
 
 
 
 
 ●Track competitor activities, pricing strategies, and market developments to refine business approaches.
 
 
 ●Provide regular reports and insights on account performance, sales trends, and opportunities.
 
 
 ●Collaborate with cross-functional teams to drive strategic initiatives.
 
 
 Joint Business Plan (JBP) and Relationship management-
 
 
 ●JBP with channel partners including conceptualization to execution.
 
 
 ●Completing MoU with all channel partners.
 
 
 
 
 
 -People and Culture
 
 
 ● Promote and embody the USV Credo.
 
 
 ● Promote fairness, transparency and an unbiased approach in team management.
 
 
 ● Drive recruitment and induction to ensure job fit and culture fit candidates are onboarded within timelines.
 
 
 ● Resolve people issues and conflicts, provide guidance to achieve harmonious and productive work environment.
 
 
 ●Develop a high-performance culture through periodic reviews, coaching, mentorship and talent development initiatives.
 
 
 ● Cultivate adaptability within the team to navigate market and organizational changes effectively.
 
 
 ● Foster team collaboration and encourage cross-functional coordination to achieve shared goals.
 
 
 ● Facilitate interactions with HCPs and Key Opinion Leaders to strengthen relationships and generate valuable insights and returns for the organisation.
 
 
 
 
 
 STAKEHOLDER INTERACTION
 
 
 
 
 
 Type of Interaction: Internal
 
 
 ●Interaction with: Sales Associates, Area Business Manager, Regional Business Manager, National Business Manager, Vice President, Senior Vice President.
 
 
 ●Nature of Interaction: Routine communication in connection with specified tasks and handling escalations from accounts. Communication requiring some level of diplomacy, coordination, synergy and sensitization on IR matters.
 
 
 
 
 
 Type of Interaction: External
 
 
 ●Interaction with: Healthcare Professionals / Clearing and Forwarding Agents / Stockist / Chemists.
 
 
 ●Nature of Interaction: Routine communication and Communication around escalated or difficult queries with customers or clients, influencing, conflict resolution.
 
 
 
 
 
 Preferred Candidate :
 
 
 
 
 
 Education: Bachelor&rsquo;s degree in Business, Pharmacy, Life Sciences, or a related field (MBA preferred).
 
 
 Professional Experience &amp; relevant Skills : 5+ years of experience in Modern Trade B2B channel management (Organized Retail Distribution), sales, or business development in the pharmaceutical or healthcare industry.
 
 
 Industry Knowledge: Strong understanding of the pharma supply chain, distribution models, and regulatory landscape.
 
 
 Excellent negotiation, communication, and relationship-building skills.
 
 
 Analytical Ability: Proficiency in data analysis, sales forecasting, and strategic planning.
 
 
 Comfortable using google applications, sales analytics tools, and Microsoft Office .
 
 
 Prior experience handling large pharmacy chains, hospital networks, or institutional accounts.
 
 
 Knowledge of market dynamics in prescription and generic drug segments.
 
 
 Exposure to trade marketing and category management strategies in pharma retail.
 
 
 
 
 
 Functional Competency : (Proficiency Levels from 1 &ndash; 5, with 1 being basic and 5 being mastery)
 
 
 Achievement Orientation (3)
 
 
 Digital fluency (3)
 
 
 Data-driven decision-making (3)
 
 
 Driving high performance in teams (3)
 
 
 Customer centricity (3)
 
 
 
 
 
 Behavioural Competency:
 
 
 Resilient - Calm, Emotionally Stable, Confident and Recovers quickly
 
 
 Extrovert - Positive, Sociable, High on Energy, Takes Charge, Builds Trust and Tactful
 
 
 Originality - Curious, Practical approach and Adaptive to change
 
 
 Accommodation - Team Player, Collaborator, Humble and Vocal
 
 
 Consolidation - Structured planner, Organised, Focused, Achievement Orientated and High on Integrity.
 
 
 
</div>

Assistant General Manager (B2B)

Tata Consultancy Services

<div>
 
 
 TCS Mumbai is Hiring for Onboarding Specialist - Associate
 
 
 &amp; Sr. Associate
 
 
 
 
 
 
 
 Role:
 
 Associate &amp; Sr. Associate &ndash; Talent Acquisition Onboarding
 
 
 
 Job Location
 
 :
 
 
 TCS Olympus Thane, Mumbai
 
 
 
 Experience
 
 :
 
 
 3 years to 6 years
 
 
 
 JD
 
 
 :
 
 Kindly refer to the end of the post
 
 
 
 
 
 Interested candidates please mail with EP ID (registration number &ndash; process mentioned) in the mentioned Email ID (
 
 guha.suman@tcs.com
 
 )
 
 
 Please mention
 
 &ldquo;#TA Onboarding_Mumbai&rdquo;
 
 in your
 
 EMAIL SUBJECT LINE
 
 
 
 
 
 
 Mandatory Requirements (How to generate your EPCN)
 
 
 
 
 EPCN number is mandatory for eligibility of the interview
 
 
 <ul>
 <li>
 Step 1: Visit https
 
 ://ibegin.tcs.com/iBegin/
 
 </li>
 <li>
 Step 2: Click to login
 </li>
 <li>
 Step 3: Click New user (Register with us)
 </li>
 <li>
 Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
 </li>
 <li>
 Step 5: Once completed, your TCS no. will be generated which starts from
 
 EP2025XXXX
 
 .
 </li>
 <li>
 Step 6: You will receive the EP number on your personal e-mail ID.
 </li>
 </ul>
 
 
 
 
 
 
 
 Eligibility
 
 :
 
 
 <ul>
 <li>
 Minimum 15 years of regular, full-time education (10 + 2 + 3)
 </li>
 <li>
 Should be flexible with night shifts &amp; rotation shifts
 </li>
 </ul>
 
 
 
 
 
 Overview
 
 :
 
 
 
 The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new hires. This role coordinates all aspects of the onboarding process, from Welcome email, contingency launch and monitoring, establishing start date, scheduling Orientation and Day 1 letter. The specialist serves as the key liaison between hiring managers, recruiters and new employees to ensure a seamless transition into the organization.
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Act as the primary point of contact for new hires during the onboarding phase, answering questions and guiding them through the process
 </li>
 <li>
 Point of contact for all candidates in Pre-hire stage - Coordinate end-to-end onboarding processes, including pre-boarding, first-day logistics and orientation
 </li>
 <li>
 Select appropriate background check package based on job code, location, etc.
 </li>
 <li>
 Order appropriate drug tests based on job code, location, etc.
 </li>
 <li>
 Check BG and DT results, basis provide clearance.
 </li>
 <li>
 Schedule start date and selecting appropriate onboarding event in My Learning
 </li>
 <li>
 Update candidate profile in Workday &ndash; Ready for Hire
 </li>
 <li>
 Send day 1 email to candidate, hiring manager and recruiter with instructions on where to Report, badging, I-9, Orientation, etc.
 </li>
 <li>
 Collaborate with Talent Acquisition Advisor (Recruiter), Hiring Manager, and business units to ensure smooth onboarding.
 </li>
 <li>
 Maintain accurate onboarding records in HR systems and update checklists, trackers, and reports as needed.
 </li>
 <li>
 Support global/regional onboarding programs and initiatives as applicable.
 </li>
 </ul>
 
 
</div>

Onboarding Specialist - Associate & Sr. Associate

Anglo-Eastern

<div>
 
 
 Job Summary:
 
 
 
 The IT Vessel Operations Manager is responsible for overseeing and managing all IT systems, infrastructure, and digital assets deployed on vessels across the fleet. This role ensures seamless IT operations onboard, including network management, system integration, cybersecurity compliance, and remote support coordination, in alignment with company policies, maritime regulations, and international standards (e.g., ISO 27001, IMO guidelines).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee day-to-day IT operations and infrastructure across all vessels.
 </li>
 <li>
 Lead the deployment, configuration, and maintenance of vessel-based systems (e.g., datacenters, servers, switches, satellite comms, onboard workstations).
 </li>
 <li>
 Coordinate IT project rollouts for vessels including system upgrades, cybersecurity solutions, software installations, and hardware replacements.
 </li>
 <li>
 Ensure all vessel IT systems comply with cybersecurity frameworks (e.g., IMO 2021 Cyber Risk Management, ISO 27001).
 </li>
 <li>
 Manage remote and onsite IT support for vessel users (Masters, Chief Engineers, ETOs).
 </li>
 <li>
 Monitor VSAT, FleetBroadband, and 4G communications equipment and ensure business continuity for onboard connectivity.
 </li>
 <li>
 Liaise with vendors and service providers for support, procurement, repairs, and upgrades.
 </li>
 <li>
 Collaborate with ship management, QHSE, and compliance teams to support audits, incident investigations, and IT-related inspections.
 </li>
 <li>
 Maintain up-to-date asset inventory and documentation of vessel IT systems.
 </li>
 <li>
 Drive standardization of IT configurations and compliance with internal SOPs across the fleet.
 </li>
 <li>
 Provide regular training and guidance to vessel crew on IT use and security best practices.
 </li>
 <li>
 Review, analyze, and report on IT performance metrics across vessels.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, Computer Science, Electronics, or related field.
 </li>
 <li>
 Minimum 5&ndash;7 years&rsquo; experience in IT operations, preferably in the maritime industry or remote/offshore environments.
 </li>
 <li>
 Strong knowledge of network protocols, VSAT, VPN, Windows Server, Active Directory, and cybersecurity principles.
 </li>
 <li>
 Experience managing datacenters or server infrastructure on vessels or remote locations.
 </li>
 <li>
 Familiar with maritime-specific applications (e.g., Jibe, ShipNet, AMOS, ShipSure, NS5, etc.).
 </li>
 <li>
 Working knowledge of satellite communication systems and remote connectivity tools.
 </li>
 <li>
 Strong problem-solving, project management, and communication skills.
 </li>
 <li>
 Willingness to travel for vessel visits, dry docks, and installations as needed.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications:
 
 
 <ul>
 <li>
 CompTIA Network+, Security+, or similar
 </li>
 <li>
 Microsoft Certified: Azure Administrator / Modern Desktop Administrator
 </li>
 <li>
 Cisco CCNA
 </li>
 <li>
 ISO 27001 Lead Implementer/Auditor (is a plus)
 </li>
 <li>
 Familiarity with ISM Code, IMO Cyber Guidelines, or TMSA compliance
 </li>
 </ul>
 
 
</div>

Operations Manager Fleet IT

Reliance Industries Limited

<div>
 
 Job Description
 
 
 
 
 Job Role:
 
 Head - Procurement &amp; Contracting
 
 
 
 Job Role ID
 
 
 
 
 SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE
 
 
 
 
 Job Role Variant:
 
 Head - P&amp;C Materials
 
 
 
 Manager Job Position:
 
 Chief Procurement Officer (CPO)
 
 
 
 Job Position ID
 
 
 
 
 Value Stream:
 
 Money, Materials &amp; Compliance
 
 
 
 Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Sub-Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Grade/Level
 
 
 
 
 Location:
 
 
 
 
 SECTION II: PURPOSE OF THE ROLE
 
 
 
 To conceptualise and oversee the overall sourcing strategy for the assigned unit / projects for various direct material /engineering material procurement to aid in production of quality products and contributing ultimately on growth and profitability targets of O2C business
 
 
 
 SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE
 
 
 
 
 Responsibilities
 
 
 
 Functional Planning &amp; Strategy
 
 
 <ul>
 <li>
 Provide inputs in creating the procurement strategy inline with internal guidelines &amp; create Annual Operating Plan (AOP) in consultation with GMS team
 </li>
 <li>
 Oversee end to end execution / implementation of functional plans and track achievement to functional targets/goals as per Annual Operating Plan
 </li>
 <li>
 Collaborate with leadership team to identify new initiatives/ projects and set operational plans that meet these future demands
 </li>
 <li>
 Participate in budgeting cycle &amp; process and provide inputs on budget allocation for own sub-function/ team
 </li>
 <li>
 Oversee deployment of own budget and ensure efficient utilization and minimum variance in target v/s actual
 </li>
 <li>
 Stay abreast of the developments in the domain and identify best practices for in-house implementation
 
 
 </li>
 </ul>
 Procurement Operations
 
 
 <ul>
 <li>
 Achieve the mandated product/spares quality through cost efficient and timely procurement within the budget
 </li>
 <li>
 Collaborate with multiple stakeholders as Business teams, technology teams etc. for implementing cost optimisation/value maximisation opportunities
 </li>
 <li>
 Review exception process against various KPIs and take suitable corrective actions
 </li>
 <li>
 Monitor current inventory levels vis a vis lead time to achieve timely replenishment and maintaining safety stock levels
 </li>
 <li>
 Oversee escalations for timely settlement of supplier related issues, commercial/dispute settlement against claims etc.
 </li>
 <li>
 Provide thought leadership on various developments in GST/tax structure to own team and ensure maximum availment of such prevailing benefits
 </li>
 <li>
 Oversee timely availment of GST credit by own team and intervene for any support needed e.g. relevant documents pending from supplier
 </li>
 <li>
 Review the Master Supplier List (MSL) on a periodic basis and update as per agreed frequency
 </li>
 <li>
 Guide teams to enter into strategic long term contracts with OEMs
 </li>
 <li>
 Facilitate technical services for chemical and catalysts performance enhancement and bring down costs.
 
 
 </li>
 </ul>
 Supplier Management &amp; Development
 
 
 <ul>
 <li>
 Identify potential suppliers for various procurement requirements and ensure adherence to established procedure for supplier evaluation
 </li>
 <li>
 Forge and maintain strong relationship with critical suppliers through frequent connect with their senior leadership team and providing adequate support
 </li>
 <li>
 Review supplier performance inline with their agreed obligations and create improvement plan / provide requisite support as required
 </li>
 <li>
 Communicate feedback on performance to respective suppliers and convey RIL expectations w.r.t performance standards
 
 
 </li>
 </ul>
 Policies, Processes and Procedures
 
 
 <ul>
 <li>
 Create policies, processes, and procedures covering all areas of procurement operations and ensure adherence to relevant procedural / legislative requirements and internal guidelines
 </li>
 <li>
 Promote a culture of innovation and continuous improvement through adapting to changes in standards, changes in the business environment and adoption of leading practices
 </li>
 <li>
 Oversee escalated non-compliance cases and recommend processes to reduce non-compliance
 </li>
 <li>
 Stay abreast of latest developments in technology and provide direction to own team for digital technology adoption and adherence to established guidelines
 
 
 </li>
 </ul>
 Risk Management
 
 
 <ul>
 <li>
 Stay abreast of various risks as geopolitical/supplier/location/currency based risks which could impact critical procurement and develop suitable contingency plans
 </li>
 <li>
 Achieve preparedness of own team to handle unforeseen emergencies such as natural calamities, geopolitical situations etc. to ensure continuity of procurement operations while minimum disruption in plant operations
 </li>
 <li>
 Oversee adherence and compliances towards HSE and RIL guidelines w.r.t all suppliers
 </li>
 <li>
 Oversee the closure of all audit points and ensure agreed actionable are implemented within timelines
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Participate in recruitment activities &amp; ensure retention / engagement of own team
 </li>
 <li>
 Set performance objectives of own team, evaluate / appraise team members and provide regular feedback &amp; guidance
 </li>
 <li>
 Guide, mentor and develop own team to take larger and complex responsibilities
 </li>
 <li>
 Evaluate training and development requirements for own team and make recommendations for learning interventions
 
 
 </li>
 </ul>
 
 SECTION IV: SUCCESS METRICS
 
 
 
 <ul>
 <li>
 Timely placement of orders
 </li>
 <li>
 Timely procurement and delivery of materials and services
 </li>
 <li>
 On time payment to suppliers
 </li>
 <li>
 Timely closure of audit points
 </li>
 <li>
 100% compliance to P&amp;C processes, SOPs and systems
 </li>
 <li>
 Training hours for own team
 
 
 </li>
 </ul>
 
 SECTION V: OPERATING NETWORK
 
 
 
 
 Internal:
 
 Manufacturing, Business, EXIM, Logistics, FC&amp;A, Technology, Legal
 
 
 
 External:
 
 Suppliers, Consultants, Freight Forwarders, Shipping Lines
 
 
 
 SECTION VI: KNOWLEDGE AND COMPETENCIES
 
 
 
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 A bachelors degree in Engineering or equivalent preferably in Chemical/Mechanical/Instrumentation/Electrical
 </li>
 <li>
 A masters degree in management or equivalent is preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 25+ overall years of total experience with a minimum 5 7 years in leadership position. Experience in plant O&amp;M/projects is preferred
 
 
 </li>
 </ul>
 
 Functional / Behavioural Competencies Required To Execute The Role
 
 
 
 Functional Competencies
 
 
 <ul>
 <li>
 Knowledge of sourcing and procurement strategies, product and industry
 </li>
 <li>
 Experience in digital sourcing and procurement systems
 </li>
 <li>
 Knowledge of prevalent legislative and regulatory requirements
 </li>
 <li>
 Knowledge of standard contractual terms and conditions
 </li>
 <li>
 Commercial acumen (taxes, duties, trade agreements)
 </li>
 <li>
 Business acumen
 
 
 </li>
 </ul>
 Behavioral Competencies
 
 
 NA
 
 
 
 SECTION VII: CAREER MOVEMENTS
 
 
 
 
 Feeder Roles:
 
 Sr. Team Lead - Materials (for Refinery/Petchem/Polymer/Engineering Material/Project)
 
 
 
 Possible Next Role Movement:
 
 Chief Procurement Officer (CPO)
</div>

Head - P&C Materials

LexiConn Content

<div>
 
 
 About the Role
 
 
 
 
 
 We are looking for an organized and proactive Account Manager to manage client accounts and oversee content and e-learning projects. The ideal candidate will ensure client expectations are met, coordinate cross-functional teams, and maintain quality and timely delivery across all initiatives.
 
 
 
 
 
 Key Responsibilities:
 
 
 &middot;
 
 
 <ul>
 <li>
 
 Manage client accounts and act as the primary point of contact.
 
 
 </li>
 <li>
 
 Plan, track, and oversee content and e-learning projects end-to-end.
 
 
 </li>
 <li>
 
 Coordinate with writers, designers, and product teams to ensure smooth execution of learning programs.
 
 
 </li>
 <li>
 
 Define timelines, milestones, and deliverables while managing priorities.
 
 
 </li>
 <li>
 
 Ensure content quality, instructional effectiveness, and adherence to client/brand guidelines.
 
 
 </li>
 <li>
 
 Report progress, risks, and outcomes to clients and senior management.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Must Haves
 
 
 <ul>
 
 </ul>
 <ul>
 <li>
 
 Proven experience managing client accounts and/or e-learning/content projects.
 
 
 </li>
 <li>
 
 Understanding of e-learning content development and instructional principles.
 
 
 </li>
 <li>
 
 Strong organizational, planning, and multitasking skills.
 
 
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 
 </li>
 <li>
 
 Ability to work in-office at Andheri West, Mumbai.
 
 
 </li>
 <li>
 
 Familiarity with content workflows, project management tools, and tracking metrics.
 
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 &middot;
 
 
 <ul>
 <li>
 Work closely with senior management of a fast-scaling tech company
 
 </li>
 <li>
 Immense learning
 </li>
 </ul>
</div>

Account Manager – Content & E-Learning Projects

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