arabic-speaking senior government affairs & policy advisor (gulf)

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claims queries officer

Nextcare

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Handle incoming queries from healthcare providers via phone, email, and other communication channels.
 </li>
 <li>
 Provide accurate and timely information in response to provider inquiries.
 </li>
 <li>
 Escalate complex queries to appropriate departments or senior staff members as necessary.
 </li>
 <li>
 Maintain detailed records of all queries and their resolutions.
 </li>
 <li>
 Identify areas for improvement based on query analysis and feedback.
 </li>
 <li>
 Communicate clearly and effectively with healthcare providers, ensuring a high level of satisfaction.
 </li>
 <li>
 Collaborate with internal teams to resolve issues and provide comprehensive responses to providers.
 </li>
 <li>
 Keep providers informed about updates, policy changes, and other relevant information.
 </li>
 <li>
 Participate in training and development activities to stay current with industry standards and company policies.
 </li>
 <li>
 Adherence to internal procedures and guidelines, client service agreements and compliance &amp; regulatory standards
 </li>
 <li>
 Take ownership of each query ensuring all aspects of the query are answered right first time, eliminating rework and increased customer effort
 </li>
 <li>
 Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
 </li>
 <li>
 Provide direction, next steps and clear expectations to the client where a query involves further investigation or requires further information
 </li>
 <li>
 Contribute to the team and department SLA ensuring queries are managed efficiently and effectively
 </li>
 <li>
 Exhibit a proactive approach to the clients, ensuring an ongoing focus on enhancing the customer experience through process improvements and simplification
 </li>
 <li>
 Ensure accurate recording and Categorisation of all queries in the sy
 </li>
 <li>
 Support department and colleagues to ensure overall business targets are achieved
 </li>
 <li>
 Other Ad hoc duties as required
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
 </li>
 <li>
 With 2 years experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong problem-solving and analytical abilities.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to prioritise workload and manage time effectively
 </li>
 <li>
 Experience in claims processing
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Hybrid working option available as per business requirements.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Queries Officer

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Consistently checks, tracks and filing of all claims received.
 </li>
 <li>
 Data entry into company database
 </li>
 <li>
 Validating all received &amp; scanned claims against actualised volumes
 </li>
 <li>
 Perform analytical review of documentation received
 </li>
 <li>
 Ensures that there is a proper documentation, feedback, and endorsement to the concerned unit/department.
 </li>
 <li>
 Timely and precise recording of received claims.
 </li>
 <li>
 Supporting administrative function.
 </li>
 <li>
 Other Ad hoc duties as required.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor&rsquo;s degree is advantage
 </li>
 <li>
 1-2 years&rsquo; experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 A highly customer-focused individual with strong interpersonal, communicative and accuracy skills.
 </li>
 <li>
 Data entry experience would be helpful as it is quite important to be successful for the role
 </li>
 <li>
 Demonstrates excellent attention to detail, accuracy, and the ability to meet strict deadlines
 </li>
 <li>
 Ability to multitask, prioritize and work independently or within a team environment.
 </li>
 <li>
 Organizational skills
 </li>
 <li>
 Team player
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Ability to demonstrate sounds work ethics.
 </li>
 <li>
 Ability to work under pressure and manage time effectively
 </li>
 <li>
 Legally permitted to work in the country of operations.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Administrator

HLG Business Solutions- Helpline Group

Public Relations Officer (PRO)Location: Manama, Bahrain Company: Helpline GroupJob Summary:Helpline Group is looking for an experienced and responsible Public Relations Officer (PRO) for our Bahrain (Manama) branch. The candidate will be responsible for handling government-related documentation, visiting ministries and embassies, and assisting clients with official procedures. A valid driving license is mandatory for this role.Key Responsibilities:<ul><li>Visit ministries, embassies, and government departments for documentation and approvals</li><li>Handle visa processing, immigration formalities, and other legal documentation</li><li>Assist clients in bank account opening procedures</li><li>Coordinate with government authorities for company and client-related matters</li><li>Ensure timely submission and collection of official documents</li><li>Maintain proper records of all transactions and document status</li><li>Provide updates to management regarding ongoing applications and approvals</li><li>Ensure compliance with Bahrain labor and immigration laws</li></ul>Requirements:<ul><li>Minimum 1&ndash;3 years of experience as a PRO in Bahrain</li><li>Valid Bahrain Driving License (Mandatory)</li><li>Good communication skills in English (Mandatory)</li><li>Arabic language skills will be an added advantage</li><li>Good knowledge of Bahrain government procedures and documentation</li><li>Strong coordination and organizational skills</li><li>Ability to work independently and handle multiple tasks</li></ul>Preferred Skills:<ul><li>Familiarity with ministries, embassies, LMRA, and other government authorities</li><li>Professional appearance and strong interpersonal skills</li><li>Time management and problem-solving ability</li></ul>Job Type: Full-timePay: BD250.000 - BD300.000 per monthWork Location: On the road

Public Relations Officer

Liva Insurance UAE

<div>
 
 The ideal candidate will be involved with preparing financial reports and statements, bank reconciliations, and conducting cyclical audits. Moreover, the candidate must have strong interpersonal skills and possess a strong business acumen.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Prepare and manage all accounting transactions for Bahrain
 </li>
 <li>
 Preparing of standard Journal Vouchers to account the RI premium, RI claims, Adjustment and others.
 </li>
 <li>
 Preparing Adjustment Credit / Debit Notes, provision, prepayment entry into Jupiter system on quarterly basis
 </li>
 <li>
 Preparing Payment vouchers in Jupiter for Bahrain Business ( supplier, Vendor, Garages, Customer, Reinsurance , Broker or any corporate clients.
 </li>
 <li>
 Preparing manually CHQ payment to all supplier, Vendor, Garages, Customer, Broker or any corporate clients.
 </li>
 <li>
 Preparing Bank slips in all received CHQ from Broker and deposit them into account on daily basis.
 </li>
 <li>
 Preparing Bank Transfer payment through Banks
 </li>
 <li>
 Preparing of the reconciliation between GL and subsidiary ledgers
 </li>
 <li>
 Preparing of monthly customer statements outstanding amount and following up on outstanding debts
 </li>
 <li>
 Prepare reconciliation with Broker / Corporate customer for any discrepancies amount whenever needed
 </li>
 <li>
 Preparing all receipt voucher on daily basis
 </li>
 <li>
 Collecting all cash report daily basis from Underwriter team
 </li>
 <li>
 Following up with banks on direct deposits once maturity becomes due.
 </li>
 <li>
 Create new entity codes / Tag code into system ( Broker, Agent, customer, repairer &hellip;etc)
 </li>
 <li>
 Preparing all intercompany transactions that need to be booked into system.
 </li>
 <li>
 Ensure monthly reconciliation of premium, commission &amp; claims and sign-off by authorized signatory.
 </li>
 <li>
 Performing monthly petty cash counts and ensuring it agrees to the TB and reimbursed amount.
 </li>
 <li>
 Preparing bank reconciliation on monthly basis
 </li>
 <li>
 Support on Handle monthly closing report that need to close month end.
 </li>
 <li>
 Maintaining filling system in to finance department include ( RV, PV, JV, FAV, &hellip;etc)
 </li>
 <li>
 Assist Regional CFO, Head of Finance UAE &amp; Bahrain, and Finance manager in any adhoc request.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in accounting, finance or related fields.
 </li>
 <li>
 CPA /CMA/ CIA/ ACCA/ MBA &ndash; Optional
 </li>
 <li>
 Minimum
 
 of 2 years
 
 of experience in the insurance sector
 </li>
 </ul>
 
 
 
 
 
 Key Competencies &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Ability to work effectively within a team environment
 </li>
 <li>
 Proficiency in Windows-based software, with strong
 
 Excel skills
 
 </li>
 <li>
 
 Arabic Speaker, Prefer Bahraini
 
 </li>
 </ul>
</div>

Accountant

Bespoke Professionals

Location: Bahrain Employment Type: Full-timeJob Description: A well-established company is seeking a Business Development Officer to identify new business opportunities, build client relationships, and support company growth.Requirements:<ul><li>Experience in business development or sales is an advantage</li><li>Excellent communication skills</li><li>Ability to meet targets</li><li>Market knowledge in Bahrain is a plus</li></ul>Job Types: Full-time, Permanent, ContractApplication Question(s):<ul><li>What is your nationality ?</li><li>What is your notice period ?</li><li>What is your email address ?</li></ul>

Business Development Officer

Sentry Security Solutions

Explore a career as an ELV Sales Officer! If you have a degree in electronics, technical, or equivalent, this is your chance to join our sales team. Strong communication skills, technical proposal writing, CRM, Quoting and the ability to work under pressure are key. English proficiency is a must, and Arabic is an advantage. Apply today and be part of our dynamic sales force, promoting cutting-edge technology solutions!Job Type: Full-timePay: From BD300.000 per monthApplication Question(s):<ul><li>Technical support </li></ul>Education:<ul><li>Primary (Preferred)</li></ul>Experience:<ul><li>Crm : 5 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>

ELV Sales Officer

Lagoona Beach Luxury Resort & Spa

Job Title: Customs Clearance Officer (Hotel Industry)Location: Bahrain Industry: Hospitality / Hotel Operations Experience Required: Minimum 3 years (Bahrain)Job SummaryWe are seeking an experienced Customs Clearance Officer for a hotel operation in Bahrain. The ideal candidate must have minimum 3 years of hands-on experience in Bahrain customs clearance procedures and should be capable of handling end-to-end import clearance independently from the first day of joining.The primary responsibility will be managing customs clearance for hotel-related imports, including equipment, furniture, kitchen items, and operational supplies, mainly from China and other international suppliers.Key Responsibilities<ul><li>Handle full customs clearance process for hotel imports from shipment arrival to final delivery.</li><li>Prepare, submit, and follow up on all required customs documentation in compliance with Bahrain Customs regulations.</li><li>Coordinate with shipping agents, freight forwarders, suppliers, and customs officials.</li><li>Ensure proper HS code classification, duty calculation, exemptions (if applicable), and compliance with local laws.</li><li>Manage clearance of imports from China and other countries, especially hotel equipment and operational materials.</li><li>Track shipment status and resolve clearance delays or issues proactively.</li><li>Maintain accurate records of imports, clearance documents, invoices, and approvals.</li><li>Liaise with internal departments such as Procurement, Finance, and Operations.</li><li>May be assigned additional administrative or logistics-related duties as required, though customs clearance will remain the primary responsibility.</li><li>Ensure timely clearance to avoid demurrage, penalties, or operational delays.</li></ul>Requirements &amp; Qualifications<ul><li>Minimum 3 years of proven experience in Bahrain Customs Clearance (mandatory).</li><li>Hands-on experience in customs clearance is essential; theoretical knowledge alone will not be sufficient.</li><li>Strong working knowledge of Bahrain Customs laws, procedures, and systems.</li><li>Experience handling hotel or hospitality-related imports is highly preferred.</li><li>Ability to work independently with minimal supervision from the start date.</li><li>Good communication and coordination skills.</li><li>Attention to detail and ability to handle multiple shipments simultaneously.</li><li>Familiarity with importing goods from China and other international markets.</li><li>Proficiency in English; Arabic knowledge is an advantage.</li></ul>Interview &amp; Availability<ul><li>Interviews will be scheduled based on availability.</li><li>Candidates who can join immediately or within a short notice period will be preferred.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsExperience:<ul><li>Customs Clearance Process &amp; Documentation: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>

Customs Clearance Officer (Multi-Tasking)

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