property consultant

account manager

customer service consultant Jobs in Cairo

customer service consultant

account advisor - osu

associate customer service specialist Jobs in Cairo

associate customer service specialist

client advisor

EgyProperty

<div>
 
 
 Company Description
 
 
 
 
 
 EGYPROPERTY is a trusted platform dedicated to providing a secure and seamless community for buying, selling, or renting properties. Known as a dependable choice in the real estate industry, EGYPROPERTY focuses on delivering unparalleled services to its clients. With a strong commitment to customer satisfaction, the company strives to make real-estate transactions straightforward and stress-free. EGYPROPERTY is committed to helping individuals and businesses achieve their property goals efficiently.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Client Advisor based in Cairo, Egypt. The Client Advisor will interact with clients to understand their property needs, provide personalized recommendations, and offer support throughout the buying, selling, or renting process. Responsibilities include maintaining strong client relationships, ensuring high levels of customer satisfaction, addressing inquiries, and offering expert insights into the real estate market. Additionally, the Client Advisor will assist clients in navigating property insurance where applicable.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Client Relations and Customer Satisfaction skills
 </li>
 <li>
 Proven expertise in Communication and Customer Service
 </li>
 <li>
 Knowledge in property-related Insurance processes
 </li>
 <li>
 Proficiency in managing client inquiries and delivering timely solutions
 </li>
 <li>
 Ability to work effectively in a collaborative, on-site environment
 </li>
 <li>
 Relevant experience in real estate or customer-centric industries is a plus
 </li>
 <li>
 Fluency in English and Arabic is highly desirable
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field preferred
 </li>
 </ul>
 
 
 
 
 For more details : 01015018666
 
</div>

Client Advisor

The Address Investments

<div>
 
 
 About US
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East. Our team of experts and consultants aims to help clients find their dream homes by offering a variety of developments tailored to suit their budgets. With exclusive focus on properties in Egypt and the Middle East, we are dedicated to helping turn real estate dreams and investments into a rewarding reality. At The Address Investments, we prioritize teamwork and aim to provide a trustworthy brand that sets the standard high in the healthy developing real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Real Estate Sales Advisor located in New Cairo. The Real Estate Sales Advisor will be responsible for handling clients&rsquo; requests and responding to inquiries. They will provide complete information about the projects chosen by the client to the Real Estate Manager in order to manage the whole process between the client and the development agency and keep the client updated on the latest developments.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 Fresh graduates are welcome to apply 0-2 years of experience in the real estate sector.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to maintain a professional approach even in unexpected situations and maintain confidentiality.
 </li>
 <li>
 Ability to multitask with excellent time management skills.
 </li>
 <li>
 Ability to work in a team-oriented environment and willingness to learn new skills as needed.
 </li>
 <li>
 Very Good to Fluent English speakers
 </li>
 </ul>
 
 
</div>

Fresh Sales - Zero Experience

ICONIC Engineering Consultancy

<div>
 
 Company Description
 
 
 
 Founded in 2014, ICONIC Engineering Consultancy offers comprehensive architectural, interior design, and engineering services. We are dedicated to being our clients' technical advisor and success partner, delivering high-quality results in every project. Driven by innovation, we aim to transform spaces creatively, ensuring every corner is inspiring and functional. A professional technical and management team supports our ambitious design goals and project strategies.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in Qesm El Maadi for a Junior Architect &amp; 3D Visualizer. The role involves assisting in the development of architectural designs, creating 3D visualizations, collaborating with the design and technical teams, and participating in the coordination and integration of architectural elements within projects. The candidate will contribute to both conceptual and technical aspects to deliver high-quality outcomes aligned with client requirements.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Architectural Design and foundational knowledge in Architecture
 </li>
 <li>
 Understanding of Software Development and its application to design, including Integration for architectural workflows
 </li>
 <li>
 Familiarity with Project Management principles and working within cross-functional teams
 </li>
 <li>
 Proficiency in 3D visualization tools and software such as AutoCAD, SketchUp, or Revit
 </li>
 <li>
 Strong attention to detail and ability to meet deadlines under supervision
 </li>
 <li>
 Bachelor's degree in Architecture or a related field
 </li>
 <li>
 Experience with construction processes or related regulations is a plus
 </li>
 </ul>
</div>

junior Architect & 3D visualizer

GEP Worldwide

<div>
 <ul>
 <li>
 Identify and execute against strategic initiatives to build upon category advisor expertise
 </li>
 <li>
 Partner closely with key logistics stakeholder teams to understand critical business needs, trends and strategies
 </li>
 <li>
 Manage a team of junior sourcing professionals including category experts and analysts for the day-to-day coaching, training, and ongoing development
 </li>
 <li>
 Define and implement global sourcing and outsourcing strategies for Logistics and External Manufacturing that consolidate and optimize both the supplier base and services, while securing the lowest Total Cost of Ownership (TCO) and access to the highest levels of service and quality
 </li>
 <li>
 Leadership role in key procurement activities, including RFx development and execution, Statement of Work (SOW) and contract drafting, and pricing and contract negotiations (new client initiatives).
 </li>
 <li>
 Ensuring team is managing master data management to the required quality standards.
 </li>
 <li>
 If managing direct reports &ndash; ensure right resourcing and workload management along with mentorship and support. Greater participation/involvement in cross-functional visionary development and implementation.
 </li>
 <li>
 Greater responsibility of coaching leadership qualities into mentees and direct reports, building the future leaders of the organization.
 </li>
 <li>
 Participating in firm building activities, including recruitment, client visits and wider GEP Operations improvement activities
 </li>
 <li>
 Responsible for setting the strategy for Logistics portfolio in close alignment with Supply Chain teams and executing the strategy.
 </li>
 <li>
 You will be responsible for delivery of successful management of logistics and external manufacturing in Egypt and regional markets.
 </li>
 <li>
 Following procurement skills are added advantage:
 </li>
 <li>
 Experience in FMCG industry
 </li>
 <li>
 Logistics category strategy development
 </li>
 <li>
 Price forecasting process for Logistics category
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Qualifications
 
 
 <ul>
 <li>
 Masters/ Bachelor&rsquo;s Degree with 6+ years in Procurement/Supply Chain management
 </li>
 <li>
 Experience in managing/sourcing Logistics (Transportation, Warehouse Services) and/or External Manufacturing partners
 </li>
 <li>
 Strong inter-personal skills to excel in a culturally diverse environment and manage global internal stakeholders
 </li>
 <li>
 Strong analytical skills and proficiency in Excel, MS Power Point and Power BI (Desirable)
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 Region: Egypt &amp; Regional markets
 
</div>

Strategic Sourcing Lead - Logistics

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 Overall responsibilities are to handle and resolve all customer complaint types in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
 <li>
 Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent&rsquo;s demeanor (LOB centers), and technical issues.
 </li>
 <li>
 Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
 </li>
 <li>
 Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
 </li>
 <li>
 Consistent complaint follow-up with customers to ensure full resolution of their cases.
 </li>
 <li>
 Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
 </li>
 <li>
 Comply with Talabat&rsquo;s standard guidelines and processes in relation to service recovery (compensation matrix and authority).
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 University graduate.
 </li>
 <li>
 1-2 years of experience in Call Center, Chat, Outbound, or similar fields in E-commerce, Telecommunications, Hotel Management, or Customer Service.
 </li>
 <li>
 Strong customer service skills (communication and complaint handling.
 </li>
 <li>
 Competent in MS Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Solid knowledge of Talabat&rsquo;s products, services, SOPs, and systems.
 </li>
 <li>
 Positive demeanor, multitasking skills, and strong interpersonal abilities.
 </li>
 </ul>
</div>

Account Advisor - OSU

naqla

<div>
 
 &middot; Strategically promote and sell a comprehensive range of inland freight services, including trucking (light and heavy) and transportation platforms, to high-profile clients.
 
 
 
 &middot; Lead cost-benefit analyses and consultative sales discussions with senior decision-makers to propose tailored solutions that address complex inland freight challenges.
 
 
 
 &middot; Foster and expand long-term client relationships, serving as a trusted advisor and maintaining a robust network within the inland freight industry.
 
 
 
 &middot; Identify and pursue high-value business opportunities, leveraging advanced market insights and competitive intelligence to drive revenue growth.
 
 
 
 &middot; Lead negotiations for large-scale contracts and agreements, ensuring optimal outcomes for both clients and the company.
 
 
 
 &middot; Oversee the sales pipeline, set strategies to achieve or exceed sales targets, and guide junior team members to optimize performance.
 
 
 
 &middot; Actively contributes to business strategy development, sharing insights on market trends, customer needs, and competitor activities with leadership.
 
 
 
 &middot; Representing the company at industry events, conferences, and networking sessions to build brand reputation and create business opportunities.
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 &middot; Bachelor&rsquo;s degree in Business, Sales, Transportation, or related fields (advanced degrees are a plus).
 
 
 
 &middot; 3+ years of proven experience in business development or sales, particularly in inland freight, transportation, or logistics industries.
 
 
 
 &middot; Strong understanding of cross-product inland freight services and supply chain solutions.
 
 
 
 &middot; Exceptional communication, negotiation, and presentation skills, with a history of closing large and complex deals.
 
 
 
 &middot; Demonstrated ability to manage and lead sales pipelines for high-value accounts.
 
 
 
 &middot; Must own a car and have a valid driver&rsquo;s license.
 
 
 
 
 
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Attractive remuneration package with performance-based incentives.
 
 </li>
 <li>
 Opportunities for leadership development and career advancement.
 
 </li>
 <li>
 Comprehensive social and medical insurance plans.
 
 </li>
 <li>
 Access to cutting-edge tools and technologies to support success.
 
 </li>
 </ul>
</div>

Senior Business Development Executive -Cairo & Alex

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

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