sales manager

marketing manager

project manager

account manager

commercial manager

client experience manager

Foreground.

<div>
 Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and implement customer journey and experience strategies.
  </li>
  <li>
   Oversee call center, digital, and in-store service operations.
  </li>
  <li>
   Monitor NPS and customer satisfaction scores.
  </li>
  <li>
   Lead service recovery and complaint management processes.
  </li>
  <li>
   Collaborate with product and marketing teams for seamless client experiences.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Business, Communications, or related field.
  </li>
  <li>
   8+ years in customer experience management, telecom preferred.
  </li>
  <li>
   Proven track record in service transformation initiatives.
  </li>
  <li>
   Strong analytical and communication skills.
  </li>
  <li>
   Bilingual Arabic/English essential.
   <br/>
  </li>
 </ul>
</div>


Customer Experience Manager - Telecom (CEM001)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>BI Manager - Customer Experience
</div></div><div><div>Ref #
</div><div>225516
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>As the CXBI Manager, you will execute the CXBI strategy for Customer Experience. Reporting to the EDA team, your focus will be on initiatives that enhance customer intelligence and improve business performance. You will collaborate across teams to identify opportunities, implement solutions, and evolve our customer experience framework.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide operational subject matter expertise to CXBI leadership to revise strategy.</li>
<li>Oversee the development and delivery of insightful dashboards for customer experience on a regular and as-needed basis to translate data into actionable insights.</li>
<li>Communicate effectively between the CXBI team and stakeholders regarding requirements gathering to clarify deliverables and objectives.</li>
<li>Provide updated information on best practices in the market and industry to facilitate benchmarking processes and implementation.</li>
<li>Act as a subject matter expert between the business and CXBI to optimize outcomes by addressing performance trends, improvement opportunities, concerns, and daily queries.</li>
<li>Collaborate with the line manager to structure and execute CXBI projects, prioritize tasks, and allocate resources according to project complexity, volume, impact, and cost/revenue ratio to ensure efficiency and resource maximization.</li>
<li>Analyze, measure, and document individual performance of all implemented actions and overall business performance trends.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department.</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
<ul><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience</li>
<li>Experience in a similar role with a focus on PowerBi or Alteryx.</li>
 <li>Proven experience in managing a team of data analysts or business intelligence professionals.</li>
<li>Experience in deriving insights from data and submitting actionable recommendations to management. Experience working on projects concentrating on digital transformation, continuous improvement, and enhancements is essential for this role.</li>
<li>Excellent written and verbal communication skills, with the ability to effectively interact with employees at all levels in the organization.
</li><li>Experience in the Airlines Customer Experience Department or Customer Insights would be preferred.</li>
</ul><p><b>About Qatar Airways Group:</b></p>
<p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p>
<p><b>How to Apply</b></p>
<p>If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225516</div></div></div></div></div></div></div></div>

BI Manager - Customer Experience

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  Hamad International Airport is seeking a highly skilled and creative individual to join our team as
  <strong>
   Customer Experience Delivery Manager
  </strong>
  . If you thrive in a dynamic environment, lead the way in creating exceptional customer journeys, deliver excellence, inspire loyalty, transforming service into memorable experiences and driving performance with a customer-first mindset and can help us to achieve this ambition by:
 </p>
 <ul>
  <li>
   Leads the implementation of customer experience strategies in alignment with the airport&rsquo;s CX vision and strategic priorities to enhance the end-to-end passenger journey and strengthen HIA&rsquo;s position as a global CX leader.
  </li>
  <li>
   Drives cross-functional alignment on CX initiatives through collaboration with internal departments, government stakeholders, and airline partners to ensure a unified and seamless customer experience across all airport touchpoints.
  </li>
  <li>
   Champions a data-driven approach to customer experience enhancement in partnership with insights, quality, and digital teams to prioritize high-impact improvements and inform strategic decision-making.
  </li>
  <li>
   Manages the delivery of CX improvement projects and initiatives across terminals, landside, airside, and service environments to ensure timely execution, alignment with service standards, and achievement of performance targets.
  </li>
  <li>
   Coordinates project governance and reporting with key stakeholders including operations, engineering, IT, and commercial teams to track progress, mitigate risks, and ensure delivery against agreed milestones and KPIs.
  </li>
  <li>
   Implements customer-centric enhancements across physical and digital channels through close engagement with design, technology, and frontline teams to improve service quality, accessibility, and overall passenger satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <ul>
  <li>
   Bachelors Degree or Equivalent with Minimum 6 years of job &ndash; related experience
  </li>
  <li>
   Managerial skills: Ability to delegate work, set clear direction and manage workflow, Ability to mentor, coach and develop direct reportees, and Ability to foster teamwork among team members
  </li>
  <li>
   Experience in luxury tourism or hospitality environment
  </li>
  <li>
   Project or Program Management experience required
  </li>
  <li>
   PMP, CCXP Certification and recognized qualification in training &amp; development or similar field with emphasis on customer experience is an advantage
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Customer Experience Delivery Manager

Canonical

<div>
 The role of an Enterprise Customer Success Manager at Canonical
 <br/>
 <br/>
 Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 <br/>
 <br/>
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:
 <br/>
 <br/>
 <ul>
  <li>
   Mass - SMEs or large businesses starting their journey with Canonical
  </li>
  <li>
   Focus - Large companies with established ARR
  </li>
  <li>
   Step Growth - a selection of high-potential customers
   <br/>
   <br/>
  </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.
 <br/>
 <br/>
 Location: This role will be based remotely in the EMEA region.
 <br/>
 <br/>
 What your day will look like
 <br/>
 <br/>
 <ul>
  <li>
   Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  </li>
  <li>
   Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
  </li>
  <li>
   Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  </li>
  <li>
   Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  </li>
  <li>
   Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
  </li>
  <li>
   Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
  </li>
  <li>
   Supporting customers through reactive ticket requests.
  </li>
  <li>
   Create campaigns targeting multiple customers through digital touch-points and activities.
   <br/>
   <br/>
  </li>
 </ul>
 What we are looking for in you
 <br/>
 <br/>
 The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:
 <br/>
 <br/>
 <ul>
  <li>
   Native French level required with excellent command of English
  </li>
  <li>
   Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  </li>
  <li>
   Excellent presentation skills with the ability to guide a conversation about complex software.
  </li>
  <li>
   Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  </li>
  <li>
   A true team player capable of interacting with all departments and at all levels, both internally and externally.
  </li>
  <li>
   Knowledge of agile methodologies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Skills That You Might Also Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Salesforce, Jira and CRMs
   <br/>
   <br/>
  </li>
 </ul>
 What we offer you
 <br/>
 <br/>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Employee Assistance Programme
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues from your team and others
  </li>
  <li>
   Priority Pass for travel and travel upgrades for long haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 <br/>
 <br/>
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 <br/>
 <br/>
 Canonical is an equal opportunity employer
 <br/>
 <br/>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Enterprise Customer Success Manager (French speaker)

Confidential

<p><strong>Responsibilities</strong><br>* Provide a warm and welcoming environment for patients and their families.<br>* Answer patient inquiries regarding appointments, billing, and other administrative matters.<br>* Assist patients with navigating the facility and accessing necessary services.<br>* Resolve patient complaints and concerns in a timely and professional manner.<br>* Escalate complex issues to the appropriate department or personnel.<br>* Maintain accurate patient records and documentation.<br>* Collaborate with healthcare professionals to ensure seamless patient care.<br>* Proactively identify opportunities to improve the patient experience.<br>* Adhere to all company policies and procedures related to patient privacy and confidentiality.<br>* Participate in patient experience improvement initiatives.<br><br><br><strong>Qualifications</strong><br>* High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.<br>* Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.<br>* Excellent communication and interpersonal skills.<br>* Strong problem-solving and critical thinking abilities.<br>* Proficiency in English; Arabic language skills are a plus.<br>* Empathy and patience when dealing with patients and their families.<br>* Knowledge of healthcare services and terminology.<br>* Basic computer skills for data entry and communication purposes.<br><br><br><br>&nbsp;</p>

Patient Experience Agent

Gallery Five Trading & Contracting

<p><b>WE ARE HIRING!</b><br/>Steve Leung Design Group and Gallery Five Trading &amp; Contracting W.L.L. are hiring for a<br/><b>Business Development Manager / Senior Business Development Executive</b></p><p>We are seeking a Business Development Manager / Senior Business Development Executive to provide comprehensive support for our expanding GCC market operations. This role will assist our business development team in managing local client relationships.</p><p><b>RESPONSIBILITIES:</b></p><ul><li>Follow up closely with potential clients and drive successful collaboration.</li><li>Maintain ongoing communication with clients to address all inquiries and concerns.</li><li>Support client follow-ups and strengthen relationships with clients.</li><li>Conduct presentation to clients.</li><li>Assist in the development and execution of marketing strategies for GCC market.</li><li>Coordinate closely with our local partners.</li><li>Provide translation support for business communications between Arabic and English.</li></ul><p><b>REQUIREMENTS:</b></p><ul><li>Minimum 3 years relevant working experience in client management, account management, or business development, preferably in the interior design sectors.</li><li>Bachelor&rsquo;s degree in Marketing, Interior Design, or related field.</li><li>Fluent in Arabic and proficient in English (spoken and written).</li><li>Excellent communication and negotiation skills.</li><li>Detail-oriented with strong interpersonal skills.</li><li>Self-motivated and independent.</li><li>Proficient PC skills.</li></ul><p><b>APPLY NOW</b></p><p>Please send your resume to <b>administration@galleryfiveqatar.com</b> with the subject <i><b>&ldquo;Business Development Manager&rdquo;</b></i></p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Interior Design Industry: 3 years (Preferred)</li><li>Business Development: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Business Development Manager / Senior Business Development Executive

Live Media

<p><b>Location:</b> Doha, Qatar<br/><b>Experience Required:</b> 2-5+ years in GCC<br/><b>Industry:</b> Media &amp; Advertising</p><p><b>About the Role</b></p><p>We are seeking a dynamic and experienced <b>Sales Manager</b> to lead our sales team and drive revenue growth in the competitive media and advertising industry. The Sales Manager will be responsible for developing effective sales strategies, building strong client relationships, and ensuring the company meets and exceeds its sales targets. This is a client-facing role that requires strong leadership, negotiation, and communication skills.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and implement strategic sales plans to achieve company revenue targets.</li><li>Lead, mentor, and motivate the sales team to maximize performance and productivity.</li><li>Identify and pursue new business opportunities in the media and advertising market.</li><li>Build and maintain long-term relationships with clients, agencies, and partners.</li><li>Oversee the management of client accounts, ensuring high satisfaction and repeat business.</li><li>Monitor market trends, competitor activities, and adjust strategies accordingly.</li><li>Collaborate with marketing and operations teams to deliver effective campaigns.</li><li>Prepare regular sales reports, forecasts, and presentations for senior management.</li><li>Manage sales budgets, pricing strategies, and contract negotiations.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Media, or related field.</li><li><b>2-5+ years of proven experience</b> in sales, preferably in media, advertising, or OOH (out-of-home).</li><li>Prior experience in a <b>sales leadership or managerial role</b>.</li><li>Fluency in <b>Arabic and English</b> (spoken and written).</li><li>Strong leadership, communication, and negotiation skills.</li><li>Ability to build and manage client relationships at senior levels.</li><li>Valid <b>Qatar Driver&rsquo;s License</b> and car (role requires client visits/outdoor meetings).</li><li>Goal-oriented, self-motivated, and capable of driving results under pressure.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>GCC Sales: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>Driving License (Required)</li></ul><p>Application Deadline: 31/08/2025</p>

Sales Manager (Media)

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