sales manager

project manager

marketing executive

marketing manager

key account manager

client experience manager

CHANEL

<div>
 <em>
  CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.
  <br/>
  <br/>
 </em>
 <em>
  Reporting to the Fashion Learning and Style Expertise Manager, this role will define and execute the training strategy for Dubai Mall Fashion boutique.
  <br/>
  <br/>
 </em>
 <em>
  The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.
  <br/>
  <br/>
 </em>
 <em>
  As part of this role, you will manage a team of two Learning Partners.
  <br/>
  <br/>
 </em>
 <strong>
  Your main responsibilities are:
  <br/>
  <br/>
 </strong>
 <strong>
  Delivering Organized and Impactful Training (40%)
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
  </li>
  <li>
   Prepare collection trainings, Client Experience training, briefings and other training
  </li>
  <li>
   Deliver training in the boutique, Training Room and Fashion School
  </li>
  <li>
   Propose, agree and organize a training calendar for novelties, and other boutique needs
  </li>
  <li>
   Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
  </li>
  <li>
   Adapt training content according to the needs /buying of the boutiques, in communication with Management
  </li>
  <li>
   Ensure content is fun, impactful and drives the business
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coaching on the Boutique Floor (30%)
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaching Fashion Advisors and other roles on the boutique floor
  </li>
  <li>
   Creating Client Experience action plans in the boutique, using coaching as a business lever
  </li>
  <li>
   Supporting a culture of coaching and feedback in the boutique
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Supporting &amp; Following up efficiently, Communicating clearly and harmoniously (30%)
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate and collaborate harmoniously between Middle East &amp; Paris Training Manager, Boutique Management and HR
  </li>
  <li>
   Follows the new starter process with new joiners
  </li>
  <li>
   Ensure teams have done pre-work before attending training sessions
  </li>
  <li>
   Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
  </li>
  <li>
   Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You will bring:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant experience in a pure training role
  </li>
  <li>
   A proven track record of advanced organisational skills
  </li>
  <li>
   Warm, welcoming humble attitude
  </li>
  <li>
   Eye for detail and good memory
  </li>
  <li>
   Ability to unite and with excellent interpersonal skills
  </li>
  <li>
   Fashion sensibility and attentive to trends and culture
  </li>
  <li>
   Emotional and situational intelligence
  </li>
  <li>
   Reliable, with integrity
  </li>
  <li>
   Passionate about developing others to achieve high performance
  </li>
  <li>
   Excellent observation and listening skills
  </li>
  <li>
   Arabic, Tagalog or Chinese language skills are an advantage
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are energised by:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oganized and impactful Training
  </li>
  <li>
   Coaching on the Boutique Floor
  </li>
  <li>
   Excellence in the Boutique
   <br/>
  </li>
 </ul>
</div>


Learning Manager - Dubai Mall Fashion

MEFITPRO

<p><b>Member Experience Executive</b></p><p><b>Location: </b>Dubai, UAE</p><p><b>Job Type: </b>Full Time</p><p><b>Location: </b>One of Dubai's most iconic 5-star lifestyle destinations in Business Bay</p><p><b>Employer: </b>Luxury hospitality &amp; wellness brand, internationally recognized for premium guest experiences</p><p><b>Facilities: </b>State-of-the-art Pilates studio, part of an upscale recreation and spa department</p><p><b>Reporting to:</b> SPA &amp; Recreation Manager / Pilates &amp; Fitness Supervisor</p><p>This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.</p><p><b>Working Days: </b>6 Days a week</p><p><b>Working Hours:</b> 9-10 hours per day.</p><p><b>Package &amp; Benefits:</b></p><p><b>Basic Salary:</b> AED 6,000</p><ul><li>Top-Tier Commission Structure</li><li>Duty Meals Provided</li><li>Visa, Medical Insurance, Flights</li><li>Opportunities for career growth within a global luxury brand</li><li>Note: No accommodation/transportation provided</li></ul><p><b>JOB SUMMARY</b></p><p>The Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages, and private sessions. This position supports the day-to day operations of the studio by managing client inquiries, handling check-ins, and ensuring seamless service delivery.</p><p>Reporting directly to the Assistant Pilates &amp; Fitness Manager, the representative is expected to consistently embody premium service standards, providing every guest with a personalized and high-quality experience.</p><p>The ideal candidate is highly sales-driven, goal-oriented, and passionate about health and wellness, with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.</p><p><b>SCOPE / BUSINESS CONTEXT</b></p><p>Full Time position based at the property.</p><p><b>CANDIDATE PROFILE</b></p><p><b>Experience:</b></p><p>2+ years in sales or customer service (fitness/wellness industry preferred).</p><p><b>Skills and Knowledge:</b></p><ul><li>Computer literate (Excel, Word, PowerPoint, admin systems).</li><li>Excellent communication and sales skills.</li><li>Knowledge of Pilates or fitness concepts a plus.</li><li>Familiarity with booking systems (e.g., Book4Time) an advantage.</li><li>Strong written and spoken English.</li><li>Good interpersonal skills, able to engage with diverse backgrounds.</li><li>Ability to work under pressure and multitask.</li><li>Flexibility with shifts, evenings, weekends, and holidays.</li><li>Well presented with clear speech, physically active, energetic.</li><li>Self-motivated and proactive, capable of working independently.</li></ul><p><b>Education or Certification:</b></p><p><b>Minimum:</b> High school diploma or equivalent (e.g., GED).</p><p><b>Preferred: </b>Diploma or Bachelor's degree in Hospitality, Business Administration, Marketing, Sports Management, or related field.</p><p><b>CORE WORK ACTIVITIES</b></p><ul><li>Member Experience Responsibilities</li><li>Greet and check-in clients with professionalism and warmth.</li><li>Actively promote and sell memberships and class packages.</li><li>Respond to inquiries via WhatsApp, email, phone, and walk-ins.</li><li>Assist with appointment scheduling and payment processing.</li><li>Maintain the front desk area and booking system.</li><li>Track sales activity and follow up with leads and prospects.</li><li>Prepare and submit regular sales and performance reports.</li><li>Upsell retail items.</li><li>Foster meaningful client relationships and build community.</li><li>Promote a love for fitness, including yoga, Pilates, and reformer.</li><li>Bring energy, confidence, and authenticity to client interactions.</li><li>Demonstrate charisma, positivity, and relationship-building skills.</li><li>Collaborate with colleagues to support a team environment.</li><li>Attend team meetings and contribute proactively.</li><li>Operations &amp; Management Support</li><li>Maintain professionalism and attentiveness to guest needs.</li><li>Ensure studio/club maintenance and cleanliness.</li><li>Enforce club rules and promote a safe environment.</li><li>Ensure compliance with gym, health, and pool safety standards.</li><li>Report and follow up on engineering or facility issues.</li><li>Monitor and complete checklists as required.</li><li>Participate in training sessions as per business needs.</li><li>Support the Assistant Pilates &amp; Fitness Manager with operations, new staff onboarding, and</li><li>procurement follow-ups.</li><li>Carry out brand and standards checks.</li><li>Deputize for the Assistant Pilates &amp; Fitness Manager when required.</li><li>Support departmental supervision and performance.</li></ul><p><b>OTHERS</b></p><p><b>Safety and Security</b></p><ul><li>Report work-related accidents or injuries immediately.</li><li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li><li>Report thefts or incidents promptly.</li></ul><p><b>Policies and Procedures</b></p><ul><li>Follow all company and departmental policies.</li><li>Protect guest and colleague privacy and confidentiality.</li><li>Maintain professional appearance and uniform standards.</li><li>Safeguard company tools, equipment, and assets.</li><li>Perform reasonable job duties as requested.</li><li>Standard work week: minimum 48 hours.</li></ul><p><b>Guest Relations</b></p><ul><li>Actively listen and respond to guest questions, concerns, and requests.</li><li>Anticipate and address guest needs promptly and professionally.</li><li>Engage in meaningful conversations, providing property and local information.</li><li>Ensure every guest feels welcomed, appreciated, and given a fond farewell.</li></ul><p><b>Communication</b></p><ul><li>Answer calls promptly and professionally.</li><li>Communicate clearly and effectively with guests and colleagues.</li><li>Collaborate and share information openly with the team.</li></ul><p><b>Working with Others</b></p><ul><li>Treat colleagues with dignity, respect, and support.</li><li>Handle sensitive issues with professionalism and confidentiality.</li><li>Build positive and productive working relationships.</li><li>Foster teamwork to achieve shared goals.</li></ul><p><b>Quality Assurance</b></p><ul><li>Comply with quality assurance standards and audits.</li></ul><p><b>Physical Requirements</b></p><ul><li>Use computer and booking systems efficiently.</li><li>Stand, sit, or walk for extended periods.</li><li>Lift/carry objects up to 10 pounds.</li><li>Read and verify information in multiple formats.</li></ul><p><b>BENEFITS AND OPPORTUNITIES</b></p><p>The Member Experience Executive will enjoy a competitive and comprehensive package with attractive benefits, including opportunities for professional development and career growth within a dynamic organization.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Receptionist : 2 years (Preferred)</li><li>Fitness/Sports/ Wellness Industry : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English or Arabic Fluently (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Preferred)</li></ul>

Member Experience Executive

Loom Collection

<p><b>Job Description</b></p><p><b>About the Role</b></p><p>We are looking for a Client Experience Associate to join our team. In this role, you will be the face of our brand&mdash;welcoming clients, sharing product knowledge, and supporting them throughout their design journey, from their first visit to the final purchase.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist walk-in clients in the studio with warmth and professionalism</li><li>Handle customer inquiries via phone, email, and in person</li><li>Provide product knowledge and tailored recommendations</li><li>Follow up on orders and ensure any concerns are resolved smoothly</li><li>Contribute ideas to enhance the overall customer experience</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>Friendly, confident, and approachable personality</li><li>Passion or strong interest in interiors, furniture, and home design</li><li>Comfortable using email and Microsoft Office (or willing to learn)</li><li>Good communication skills in English</li><li>Previous customer service or retail experience is a plus</li><li>Female candidates are preferred</li></ul><p><b>Why You&rsquo;ll Love Working With Us</b></p><ul><li>A supportive and welcoming studio environment</li><li>Opportunities to grow into sales or interior design roles</li><li>A workplace culture that values creativity and fresh ideas</li><li>Be part of a people-first, design-led brand</li></ul><p>If you&rsquo;re passionate about design and enjoy creating exceptional experiences for clients, we&rsquo;d love to hear from you!</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you an immediate joiner?</li></ul>

Client Experience Associate

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25131791<br>
<b>Job Category</b>Procurement, Purchasing, and Quality Assurance<br>
<b>Location</b>JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Implements quality assurance processes and verifies training and development activities are strategically linked to the company&rsquo;s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.</p>
<p><b>CANDIDATE PROFILE</b></p>
<p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.</li>
<li>Minimum 4 years of experience in Food &amp; Beverage and/or Front Office operations within an international luxury hospitality brand.</li>
<li>Knowledge of Forbes Travel Guide and/or Leading Quality Assurance (LQA) standards is required.</li>
<li>Proven track record of delivering exceptional guest experiences aligned with luxury service standards.</li>
<li>Ability to train and mentor operational teams on service excellence and brand standards.</li>
<li>Flexibility to work in a dynamic, fast-paced environment with a focus on continuous improvement.</li>
</ul><p>OR</p>
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major.</li>
<li>Minimum 2 years of experience in Food &amp; Beverage and/or Front Office operations within an international luxury hospitality brand.</li>
<li>Knowledge of Forbes Travel Guide and/or Leading Quality Assurance (LQA) standards is required.</li>
<li>Proven track record of delivering exceptional guest experiences aligned with luxury service standards.</li>
<li>Ability to train and mentor operational teams on service excellence and brand standards.</li>
<li>Flexibility to work in a dynamic, fast-paced environment with a focus on continuous improvement.</li>
</ul><p><b>CORE WORK ACTIVITIES</b></p>
<p><b>Experience and Culture:</b></p>
<ul><li>Conducts departmental trainings for operational teams ensuring compliance with Brand, Forbes and LQA standards.</li>
<li>Supports operational teams in creating unique experiences throughout guest journey.</li>
<li>Introduces new associates to the foundations of exceptional service, brand programs and quality processes.</li>
<li>Drives the culture of creating meaningful moments for the guests through &ldquo;Moments of Marquis&rdquo; program.</li>
<li>Maintains awareness on the training tools and resources available through communication via Daily Rehearsal.</li>
</ul><p><b>Assists Director of Quality with:</b></p>
<p><b>Quality Assurance:</b></p>
<ul><li>Conducts experience audits and assessments by performing regular site visits, mystery shopper programs, or interviews to evaluate experience delivery and review feedback from guests, associates, and stakeholders.</li>
<li>Collaborates with cross-functional teams by working with operations, HR, marketing, and leadership to embed culture and experience goals across departments.</li>
<li>Reports and communicates outcomes to the leadership.</li>
<li>Familiarizes associates with the quality reports and how to spot trends in their work areas and initiate root cause analysis.</li>
</ul><p><b>Managing Quality Tools</b></p>
<ul><li>Ensures that management practices at all levels are aligned with quality tools.</li>
<li>Uses data collection methods to compile, display, track, and analyze defect trends.</li>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul><br>
<p></p><p><b>Managing Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to guest feedback received via post-stay surveys and online reviews.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Creates an atmosphere in all properties that meets or exceeds guest expectations.</li>
</ul><p><b>Managing and Conducting Human Resources Activities</b></p>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li>
<li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li>
<li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li>
<li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li>
<li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li>
<li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li>
<li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary</li>
</ul><p><b>Executing Quality Training Programs</b></p>
<ul><li>Partners with Learning &amp; Development (L&amp;D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.</li>
<li>Develops specific training designed to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Partners with L&amp;D team to verify transfer of learning in the hotel/classroom takes place.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.</li>
</ul><p><b>Managing Quality Tools</b></p>
<ul><li>Verifies that management practices at all levels are aligned with quality tools.</li>
<li>Verifies the tools for continuous improvements are in place and being utilized.</li>
<li>Uses data collection methods to identify, compile, display, track, and analyze defect trends.</li>
</ul><p><b>Managing the Guest Experience</b></p>
<ul><li>Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li>
<li>Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).</li></ul><br>
</div><p></p><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Quality and Brand Experience Manager

DEC Dynamic Design Studio

<p><b>Job Title:</b> Document Controller &ndash; UAE Consultancy (Tendering Experience)</p><p><b>Location:</b> United Arab Emirates</p><p><b>Job Summary:</b><br/>We are seeking an experienced Document Controller with strong expertise in UAE consultancy projects and tendering processes. The ideal candidate will manage project documentation, handle portal submissions, and assist in tender preparation while ensuring compliance with UAE authorities.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage, organize, and maintain project documentation for architectural, engineering, and consultancy projects.</li><li>Handle <b>portal monitoring and submissions</b> with UAE authorities including <b>DM, DDA, DCD, and Trakhees</b>.</li><li>Assist in <b>tender documentation preparation</b>, including compiling, reviewing, and submitting technical and commercial documents.</li><li>Ensure all documents are uploaded, tracked, and updated according to project timelines and local regulations.</li><li>Coordinate with internal teams, consultants, and external authorities for timely approvals and clarifications.</li><li>Maintain accurate records of correspondence, approvals, revisions, and tender submissions for auditing purposes.</li><li>Prepare reports on document status, tender progress, and pending actions for management review.</li><li>Implement and maintain filing systems, document control procedures, and templates.</li><li>Ensure confidentiality and security of all project and tender documentation.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum of <b>5 years of experience</b> as a Document Controller in UAE consultancy projects.</li><li>Proven experience in <b>tender documentation preparation</b> and <b>portal monitoring</b> with DM, DDA, DCD, and Trakhees.</li><li>Familiarity with local building codes, approvals, and project documentation requirements.</li><li>Strong organizational, coordination, and communication skills.</li><li>Proficiency in MS Office and document management software.</li><li>Detail-oriented with the ability to manage multiple projects and tenders simultaneously.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or degree in Architecture, Civil Engineering, or related field.</li><li>Experience in large-scale residential, commercial, or infrastructure projects.</li></ul><p>Job Type: Full-time</p>

Document Controller - Tendering Experience

Keolis

<div></div><div><div>To manage and enhance the end-to-end customer experience across Dubai Metro and Tram by driving high-impact initiatives, maximizing customer happiness, and ensuring consistent delivery of service excellence. The role is accountable for achieving KPIs and SLAs, optimizing ROI, and fostering collaboration with RTA, MHI, and Keolis Group. It champions data-driven improvements, cross-functional integration, and a customer-first culture through strategic planning and operational alignment.</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p>
<div><b>
Strategic</b></div><br>
<div></div>
<ul>
<li>Lead and implement customer experience strategies aligned with Keolis-MHI&rsquo;s vision and the RTA's customer-first mandate across Dubai Metro and Tram.</li>
<li>Drive initiatives to enhance customer communications and experience, integrating feedback from clients, stakeholders, and internal teams.</li>
<li>Identify opportunities to improve the customer journey in collaboration with Marketing, Communication, and Operations functions.</li>
<li>Analyse customer trends, mystery shopper results, and survey data to create actionable strategic plans that elevate service standards</li></ul><br>
<div></div>
<div><b>
Financial</b></div><br>
<div></div>
<ul>
<li>Monitor and manage customer-related KPIs and service performance metrics in collaboration with the Performance and Finance teams.</li>
<li>Ensure optimal resource allocation and efficiency within customer service operations to meet SLA obligations.</li>
<li>Track and report on customer communication performance, identifying trends and proposing cost-effective solutions for improvement.</li></ul><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div><br>
<div></div>
<ul>
<li>Represent Keolis-MHI in customer service discussions with RTA and other external stakeholders including Finance, ACS, Contact Centre, and CSC departments.</li>
<li>Lead collaboration with the RTA Customer Service team to enhance joint processes, procedures, and service delivery models.</li>
<li>Liaise with Marketing and Passenger Services to ensure accurate signage and public communications during campaigns, service updates, or special events.</li>
<li>Handle complex NOL complaints and coordinate with the Revenue Department to ensure swift resolution and customer satisfaction.</li></ul><br>
<div></div>
<div><b>
Operational</b></div><br>
<div></div>
<ul>
<li>Oversee the daily execution of customer communication cases via the CRM system, ensuring timely closure within contractual timelines.</li>
<li>Chair internal service review meetings to align all departments on communication standards, feedback loops, and service improvements.</li>
<li>Manage escalations and customer complaints in line with contractual and internal service standards.</li>
<li>Ensure cross-departmental readiness during events, service changes, or disruptions by aligning with marketing, operations, and communications units.</li>
<li>Generate and analyse weekly and monthly performance reports to identify gaps and enforce corrective action plans</li></ul><br>
<div></div>
<div><b>
 Capability/People</b></div><br>
<div></div>
<ul>
<li>Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Design and deliver internal training programs to strengthen frontline staff capabilities in delivering exceptional service.</li>
<li>Participate in recruitment, onboarding, and performance reviews for customer service staff.Manage , mentor, and coach the Customer Experience team to uphold service excellence.</li>
<li>Continuously enhance team readiness through feedback-driven learning, knowledge sharing, and regular capability assessments.</li></ul><br>
<div></div>
<div><b>
 Dimensions</b></div><br>
<div></div>
<ul>
<li>Covers Dubai Metro &amp; Tram networks</li>
<li>Cross-functional scope (Marketing, Communications, Ops)</li>
<li>Manages CRM &amp; customer communication tools</li>
<li>Interfaces with RTA and Keolis-MHI subsidiaries</li>
<li>Leads customer service KPIs &amp; performance tracking</li>
<li>Supervises customer experience team</li>
<li>Office environment. Occasional travel may be required.</li></ul><br>
<div></div>
<p><b>
MINIMUM QUAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><div>Min.</div></div><div><br>
<div>
Required</div></div><div><br>
<div>
Desirable</div></div></div><div><br>
<div>
<div>Education</div></div><br>
<div>
<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field</li></ul></div><div></div><div><br>
<div>
Transport industry experience</div></div></div><div><br>
<div>
<div>Experience</div></div><br>
<div>
<ul><li>Customer service, communications, or transport operations experience</li>
<li>Experience in managing KPIs, CRM systems, and stakeholder relations</li>
<li>Background in working with government entities (e.g., RTA) is a plus</li></ul><br>
</div>
<div><div>Certification in customer experience or service excellence (e.g., CCXP)</div></div></div><div></div><div><br>
<div>
<div>Skills / Training</div></div><br>
<div>
<ul><li>Customer journey design</li>
<li>KPI &amp; SLA management</li>
<li>Problem-solving under pressure</li>
<li>Communication &amp; stakeholder engagement</li>
<li>Fluent in English.
</li>Fluent in Arabic<br>
<li>
</li></ul></div><div><div>Familiarity with RTA systems/processes</div></div></div></div></div></div><p></p>

Customer Experience Manager

PlaceUp

<div><p><b>Role Overview</b></p><p>
The Sales Manager will own client acquisition and revenue growth. This is a hands-on, client-facing role for someone who thrives on building relationships, identifying opportunities, and closing deals.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Business Development &amp; Sales Growth</b></p><ul><li>
Identify, target, and convert high-value corporate and private clients in the luxury sector.</li><li>
Leverage existing network and proactively build new relationships through networking, events, and outreach.</li><li>
Develop tailored proposals and pitches that align with client brand and budget requirements.</li><li>
Negotiate contracts, pricing, and service agreements to maximize profitability while ensuring client satisfaction.</li></ul><p></p><p><b>
Client Relationship Management</b></p><ul><li>
Act as the primary contact for assigned accounts, ensuring exceptional service and repeat business.</li><li>
Maintain regular engagement with clients to understand needs, anticipate opportunities, and provide relevant product recommendations.</li><li>
Collaborate with the PD Associate Manager to translate client requirements into product briefs.</li></ul><p></p><p><b><br>
Cross-Functional Collaboration</b></p><ul><li>
Work closely with the Sourcing Associate Manager to ensure feasibility, cost efficiency, and timely delivery of proposals.</li><li>
Partner with the PD Associate Manager to align on product timelines, quality, and client approvals.</li><li>
Contribute market insights to guide sourcing, design, and development strategies.</li></ul><p></p><p><b><br>
Sales Strategy &amp; Reporting</b></p><ul><li>
Develop quarterly and annual sales plans to meet revenue targets.</li><li>
Track and report sales pipeline, conversion rates, and revenue performance.</li><li>
Provide feedback to leadership on market trends, competitor activities, and product opportunities.</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Minimum 6 years of sales experience, preferably in luxury goods, corporate gifting, hospitality, or high-end consumer products.</li><li>
Proven track record of achieving and exceeding sales targets.</li><li>
Strong existing client network within relevant sectors.</li><li>
Energetic, dynamic, and solutions-oriented personality with a roll-up-your-sleeves approach.</li><li>
Excellent negotiation, presentation, and interpersonal skills.</li><li>
Ability to work collaboratively in a team environment.</li><li>
Proficiency in Microsoft Office; CRM system experience preferred.</li><li>
Arabic speaking is a plus.</li></ul></div>

Sales Manager

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