client operations coordinator

Open Approach

<div>CLIENT OPERATIONS COORDINATOR 
Location: Burlington, VT 
Employment Type: Full-time 
Reports To: Devon Klooster 

WHO WE ARE

Open Approach is a values-driven, client-focused IT services company based in Burlington, Vermont. We deliver exceptional managed technology and phenomenal client support to organizations across New England and beyond. We are a fast-growing Managed Services Provider (MSP) delivering secure, compliant IT solutions to clients in regulated industries. Our team partners with businesses to design and implement IT, cybersecurity, and compliance frameworks that meet strict standards such as NIST, DFARS, and CMMC. 
We earn our clients&rsquo; business every month by staying relentlessly focused on their success. From the very first interaction to ongoing evolution, we aim to provide seamless experiences grounded in understanding, integrity, and practical solutions. We believe in making thoughtful, informed decisions and creating a lasting impact instead of quick fixes. This translates into long-term relationships with our clients that are rewarding on many levels. 
 
At our core, we value equity, humility, excellence, accountability, innovation, and openness. These guide everything we do, from how we collaborate internally to how we support clients through complex technical challenges. 


We are continually refining our team, enhancing our capabilities, and investing in talent to drive forward meaningful change. We embrace candid feedback, own our outcomes, and strive to improve every day. If that sounds like the kind of company you want to grow with, we would love to hear from you. 
THE ROLE

Join our dynamic and rapidly growing tech company as a key player in providing outstanding customer experience. We are seeking an energetic, empathetic, and self-motivated individual who can thrive in a fast-paced environment and handle the challenges of working in a small company. You will be at the heart of our organization, working closely with our talented team of Client Relationship Managers, Project Managers, Engineers, Technicians, and Sales, as well as directly with our valued clients. If you have a passion for creating order, managing tasks, and relishing a little chaos, we encourage you to apply and take pride in playing a vital role in our company's success. 
THE SPECIFICS OF THE JOB

Below we list a lot of the normal stuff you&rsquo;d expect in a job description, but here&rsquo;s the bottom line: it&rsquo;s a task driven, client-focused, professional-level, no-nonsense job for the person who loves getting things done and creating a lot of value-add. To succeed, you&rsquo;ll need to love being in motion. 
Responsibilities
<ul>
<li>Support operational, sales, and procurement functions to ensure client satisfaction and internal efficiency.</li>
<li>Manage the full lifecycle of hardware and software procurement, including quoting, ordering, renewals, and warranty tracking.</li>
<li>Collaborate with clients, engineers, and Client Relationship Managers (CRMs) to ensure timely and accurate delivery of solutions.</li>
<li>Maintain meticulous documentation and communication throughout all procurement and project processes.</li>
<li>Triage client and vendor requests, providing responsive and professional administrative support.</li>
<li>Assist Sales and CRM teams with account reviews, budgetary quotes, and long-term client planning.</li>
<li>Reconcile billing data, user counts, licensing, and professional services in coordination with the Finance team.</li>
<li>Maintain data integrity and workflow consistency within ConnectWise and other internal systems.</li>
<li>Contribute to process improvements by documenting workflows and supporting the development of operational templates.</li>
<li>Deliver proactive client service through strong communication, organization, and follow-through.</li></ul> 


What You&rsquo;ll Bring 
<ul>
<li>Strong customer service orientation with a commitment to accuracy and reliability.</li>
<li>Excellent organizational skills and the ability to manage multiple priorities.</li>
<li>Collaborative mindset and comfort working cross-functionally with Sales, Finance, and Engineering teams.</li>
<li>Keen attention to detail in documentation, billing, and procurement tracking.</li>
<li>Desire to contribute to a culture of operational excellence and continuous improvement.</li></ul> 


Job Requirements
<ul>
<li>Most importantly, be kind and enthusiastic, organized and communicative</li>
<li>High school diploma or GED equivalent required</li>
<li>Technically oriented with an understanding modern technology</li>
<li>Fast, proficient, and cloneable (just kidding on the cloneable)</li>
<li>Extensive knowledge of Microsoft Suite, experience with a CRM and other reporting tools a plus</li>
<li>Outstanding communicator, both orally and written</li>
<li>Excellent customer service skills</li>
<li>Self-starter who works well independently</li>
<li>Ability to prioritize given tasks and work efficiently towards completing them</li>
<li>Detail-oriented and exceptional organizational skills</li>
<li>Strong problem solver and analytical thinker</li>
<li>Professional demeanor</li></ul> 


Experience

We are looking for the right person. Period. Experience matters, yes, but the right person matters more. No matter what, apply if you think you&rsquo;d be a great fit. 
BENEFITS
<ul>
<li>Health, dental, and vision coverage with generous employer contributions</li>
<li>Company-sponsored Life, STD/LTD Disability, and Workers&rsquo; Compensation</li>
<li>401(k) with 4% match starting day one</li>
<li>Generous PTO (starting at 16 days, plus paid holidays)</li>
<li>Fully paid parental leave</li>
<li>Smartphone stipend for on-call rotation</li>
<li>Weekly company lunches, coffee, snacks, and a pet-friendly office</li></ul> 


HOW NOT TO APPLY
<ul>
<li>Forget to write a good cover letter, so that we have no way of knowing how articulate you really are</li>
<li>Include a lot of grammatical and structural errors in your cover letter and resume</li>
<li>Hide your personality so we can&rsquo;t tell a thing about you, other than that you are highly efficient in Microsoft Word</li></ul> 


Thank you for your interest, and best of luck in your search for work. 


Learn more about us at www.openapproach.com</div>

Client Operations Coordinator

Personage Corporation Pvt. Ltd.

About UsWe are a fast-growing leadership training and executive coaching company working with premium clients across sectors. Known for high standards, transformative content, and high-stakes delivery, we are now entering our next phase of growth. To enable this, we are looking for a Operations Coordinator to take full ownership of our backend delivery engine.We&rsquo;re looking for a sharp, driven, and process-obsessed Operations Coordinator who can take charge of the back-end so the founder can stay focused on what matters&mdash;growth, content, and client impact. This is not a passive admin role. We want a solution-oriented executor who thrives on ownership, efficiency, and proactive coordination.Your Core ResponsibilitiesProgram &amp; Delivery Coordination<ul><li>Coordinate end-to-end logistics for smooth delivery of all training and coaching programs&mdash;online and offline</li><li>Liaise with freelance trainers to manage schedules, share materials, and track readiness</li><li>Create and maintain delivery calendars for all programs</li><li>Send reminders, joining links, pre-reads, and session follow-ups</li><li>Ensure delivery assets (decks, links, pre-reads, feedback forms) are managed and shared on time</li></ul>Client Operations<ul><li>Send proposals, follow up on logistics, and manage client communication templates</li><li>Create and maintain program trackers (attendance, feedback, action plans)</li><li>Ensure all client-facing material is delivered on time and accurately</li></ul>Documentation &amp; Process Control<ul><li>Maintain a live dashboard of all ongoing and upcoming projects</li><li>Keep master files updated (decks, formats, feedback forms, workbooks)</li><li>Organize and structure drive folders, materials, workbooks, and templates</li><li>Assist in prepping slides or documents as needed for program delivery</li><li>Ensure every program has pre/during/post documentation handled</li></ul>Founder Support (High-Leverage Tasks Only)<ul><li>Prepping decks/templates before sessions</li><li>Coordinating with accountant for client-wise billing status (no finance work required)</li><li>Coordinate between client, trainer, and back-end ops so the founder focuses on scale</li><li>Proactively solve issues, anticipate gaps, and escalate when needed&mdash;not when asked</li></ul>Must-Have Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Industrial Psychology, or related fields</li><li>Strong verbal &amp; written communication in English</li><li>Proficient in Microsoft Office 365 (Outlook, Teams, Word, Excel) and Google Suite (Docs, Sheets, Slides, Drive)</li><li>Comfort using AI tools like ChatGPT, Perplexity, and Grok to increase efficiency and output</li><li>Highly organized with strong follow-through, daily checklists, and deadline tracking</li><li>Basic slide editing and document formatting (PPT, PDF, Google Slides, Canva)</li><li>Assertive communicator&mdash;can coordinate with confidence and clarity across multiple people</li><li>Works independently, doesn&rsquo;t wait for instructions, and owns results</li><li>Excellent interpersonal skills&mdash;can maintain calm and clarity in high-pressure moments</li><li>Proactive problem-solver who thrives in fast-paced, dynamic environments</li><li>Nice-to-Have Skills (Not Mandatory)</li></ul>What You&rsquo;ll Get<ul><li>Ownership of critical workstreams with direct visibility to the founder</li><li>Exposure to premium clients and leadership-level work</li><li>Clarity in tasks with full ownership of your role</li><li>Growth into a higher ops or program roles if you deliver consistently</li><li>A culture of excellence, accountability, and high performance</li></ul>Please note: This is a work-from-office role. Only candidates in Mumbai, willing to travel to Andheri for work, should apply.Job Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthWork Location: In personExpected Start Date: 01/12/2025

Operations Coordinator

M E I Musical Instruments Rental Services LLC

Job Summary <ul> <li>We are looking for a dynamic and detail-oriented Operations Associate with a background in music or events to manage day-to-day operations, client interactions, and inventory processes. This role involves ensuring seamless coordination between clients, vendors, and internal teams while maintaining high service standards. The ideal candidate will have strong organizational skills, excellent communication, and a proactive approach to resolving issues and improving operational efficiency.</li> </ul> Key Responsibilities <ul> <li>Study the company's product inventory, applications, and service offerings to ensure accurate and timely client support.</li> <li>Respond to client queries and requests promptly via phone, email, or text, adhering to the company service standards.</li> <li>Attend to client orders and inquiries, addressing questions and approvals on time while ensuring all necessary details are recorded.</li> <li>Facilitate resolution of complaints and queries within service level agreements in coordination with relevant teams.</li> <li>Proactively recommend initiatives to prevent recurrence of client concerns and reduce complaints.</li> <li>Notify clients of any changes related to their orders, logistics, or other essential updates, ensuring clear and timely communication.</li> <li>Provide exceptional customer service while maintaining relationships with local and international vendors. Source new vendors and suppliers as required for procuring new items or sub-rentals.</li> <li>Prepare and file necessary forms and documents, keeping logs and order records updated.</li> <li>Analyse operational processes and suggest improvements to enhance efficiency and client satisfaction.</li> <li>Serve as the single point of contact for order processing and job execution documentation.</li> </ul> Qualifications and Skills <ul> <li>Background in music or event operations preferred.</li> <li>Strong organizational and problem-solving abilities.</li> <li>Excellent communication and interpersonal skills.</li> <li>Attention to detail and ability to handle multiple tasks effectively.</li> <li>Proficiency in MS Office and related operational tools.</li> </ul>

Operations Associate

STAR SERVICES LLC

Position Title: HR Operations Coordinator Location: Dubai Investment Park (DIP), Dubai, UAEJob Description: We are looking for an experienced HR Operations Coordinator to support daily HR functions, recruitment activities, and client coordination. The ideal candidate will have a background in the recruitment/staffing industry and a strong understanding of HR processes in the UAE.Key Responsibilities:<ul><li>Support HR operations, including employee records, onboarding, and documentation.</li><li>Assist with recruitment coordination and candidate communication.</li><li>Handle client interactions and ensure smooth service delivery.</li><li>Ensure compliance with UAE labor laws and company policies.</li><li>Maintain accurate HR records and generate regular reports.</li></ul>

HR Operations Coordinator

Deutsche Bank

<div>Details of the Division and Team:</div><div> </div><div>Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.</div><div> </div><div>Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.</div><div> </div><div>Responsible for timely action on requests and service requirements to meet the client/RM requirements.</div><div> </div><div>What we will offer you:</div><div> </div><div>A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.</div><div> </div><div>You can expect:</div><div>Life Insurance</div><div>Accidental Death Insurance</div><div>Permanent Partial Disability Insurance</div><div>Private Medical Insurance for you, your spouse and dependent children</div><div>Flexible working arrangements</div><div>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement</div><div>DB contributions to DIFC Employee Workplace Savings (DEWS)</div><div>Your key responsibilities:</div><div> </div><div>Client Service</div><div>Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.</div><div>Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.</div><div>When required, attend client meetings along with RM to provide support to meet client requirements.</div><div>Taking and executing clients' orders (money market, capital market transactions).</div><div>Diligent follow up with clients to execute term sheets and other account/trade related documents.</div><div>Operations and Administrative</div><div>Assist RM in new account opening process -preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.</div><div>Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.</div><div>Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.</div><div>Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).</div><div>Execution of periodic fee run to ensure RMs are informed of any insufficient balances.</div><div>Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.</div><div>Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.</div><div>Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.</div><div>Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.</div><div>Remain current and thorough on operational processes, services and firm's systems/applications.</div><div>Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.</div><div>Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR r</div>

Private Bank - Client Service Executive

AL ZAABI GROUP

Position Overview:We are seeking a highly organized and client-focused Training Coordinator / Sales Coordinator to manage daily operations of the training department and support business growth through exceptional customer service and sales coordination. The ideal candidate must have previous experience in a training institute and strong skills in client communication, coordination, and follow-up.Key Responsibilities:Training Coordination:<ul><li>Coordinate and schedule corporate and individual training programs.</li><li>Liaise with trainers, clients, and delegates to ensure smooth course delivery.</li><li>Manage course registrations, confirmations, attendance, and feedback collection.</li><li>Ensure all training materials, certificates, and logistics are prepared prior to sessions.</li><li>Maintain and update the training calendar, trainer database, and course tracker.</li><li>Handle inquiries, quotations, and training proposals promptly and professionally.</li><li>Prepare reports and analytics on training performance and attendance.</li></ul>Sales Coordination:<ul><li>Support the sales team in generating leads and following up with corporate clients.</li><li>Prepare and send commercial proposals, agreements, and training offers.</li><li>Manage client communication, documentation, and renewal follow-ups.</li><li>Assist in maintaining CRM records, sales pipeline, and client database.</li><li>Work closely with marketing to support campaigns, events, and client presentations.</li><li>Ensure timely invoicing and payment follow-up for completed training programs.</li><li>Maintain excellent relationships with existing clients and identify cross-selling opportunities.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, HR, or related field.</li><li>Minimum 3&ndash;5 years of experience as a Training Coordinator or Sales Coordinator in a training institute or corporate learning environment (mandatory).</li><li>Strong understanding of training operations, course logistics, and client coordination.</li><li>Proven experience in dealing directly with clients, handling inquiries, and managing end-to-end training projects.</li><li>Excellent communication and interpersonal skills (English fluency required; Arabic is an advantage).</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems.</li><li>Strong organizational, multitasking, and problem-solving skills.</li><li>Professional appearance and positive, client-oriented attitude.</li></ul>Key Competencies:<ul><li>Excellent coordination and follow-up abilities.</li><li>Strong client service and relationship management skills.</li><li>Detail-oriented, proactive, and able to work under pressure.</li><li>Team player with good business acumen.</li><li>Ability to prioritize and meet tight deadlines.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per month

Training Executive and Sales Coordinator

Gardensouq.com

About Us:Ghafat Zayed Nursery is a well-established landscaping and irrigation company in Dubai, providing comprehensive services from plant supply to site maintenance. We are looking for a proactive and organized Site Operations &amp; Client Coordinator to act as the link between our clients and on-site operations teams. We specialize in transforming spaces through our curated selection of indoor and outdoor plants, designer pots, garden d&eacute;cor, water fountains, and landscaping services key, link between our on-site teams and valued clients.. Our goal is to bring nature and beauty into every environment we touch.Role Overview:As a Site Operations &amp; Client Coordinator, you will manage and monitor project execution at client sites while ensuring a smooth and positive client experience. You'll work closely with the landscaping, design, and delivery teams to ensure timely completion of projects and client satisfaction.Key Responsibilities:<ul><li>Oversee daily activities at residential or commercial project sites</li><li>Coordinate between internal teams (landscaping, delivery, sales) and clients</li><li>Ensure accurate execution of designs and installations (plants, d&eacute;cor, fountains, etc.)</li><li>Act as the main point of contact for clients during site visits and execution</li><li>Track project progress, resolve site-level issues, and report updates</li><li>Verify delivery and installation of correct items as per project plan</li><li>Ensure all client queries and concerns are addressed promptly and professionally</li><li>Maintain site documentation and daily work logs</li></ul>Requirements:<ul><li>Experience in site coordination, client service, or field project support</li><li>Strong interpersonal and communication skills</li><li>Good organizational and problem-solving ability</li><li>Basic knowledge of plants, pots, landscaping, or outdoor d&eacute;cor is a strong plus</li><li>Ability to work on-site, sometimes in outdoor conditions</li><li>Detail-oriented and comfortable managing multiple sites or clients</li><li>Valid driving license.</li></ul>Remark :We have chosen the title &quot;Site Operations &amp; Client Coordinator&quot; as it clearly represents the responsibilities of the role, overseeing on-site activities and coordinating with clients during project execution.Compared to &quot;On-Site Client Support Executive&quot;, which sounds more customer service-focused, this title is more balanced and better suited to someone who will manage both site operations and client communication in a professional setting.Salary Range: NegotiableHow to ApplyApply directly via Indeed Only shortlisted candidates will be contacted.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have relevant experience/ How many years?</li><li>Do you have an accredited qualification or degree in Customer Relationship Management, Business Administration, or a related field?</li></ul>

Site Operations & Client Coordinator/On-Site Client Support Executive

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