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client relations manager

ACM Limited

<div>
 
 An Investment company is looking for Client relations manager
 
 , who will be customers' first point of contact within the company. You will be the voice of the company, answering existing clients' questions about products and services, ensuring great customer service. We rely on our managers to provide insights that will help the company build best client-oriented solutions and products.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Completing face-to-face meetings, video, and phone calls with clients: Making sure that customers are supported during the onboarding process; Working with product, support, compliance teams to ensure that each piece of the journey meets customer expectations.
 </li>
 <li>
 Collecting documents: Ensuring clients meet the criteria for boarding, handling the process of account opening.
 </li>
 <li>
 Responding to queries: Addressing inquiries and requests promptly through email and chat communication channels.
 </li>
 <li>
 Gathering and analyzing customer feedback: Proactively collecting and evaluating customer feedback to identify areas for improvement and enhance overall satisfaction.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Fluent English and Russian: both verbal and written
 </li>
 <li>
 Relevant job experience in financial industry is desirable.
 </li>
 <li>
 Higher degree in finance or economics will be an advantage.
 </li>
 <li>
 Passion for customer service and good problem-solving skills
 </li>
 <li>
 Ability to self-manage and work independently in a constantly changing environment
 
 
 </li>
 </ul>
 
 Why Join us?
 
 
 
 Together, we're building an exciting investment business in a brand-new market. We offer an above-average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.
</div>

Client Relations Manager

DX GENERAL CONTRACTING LLC

we are seeking an experienced Manager to lead and oversee our Facilities Management-General maintenance (civil and MEP)operations . The ideal candidate will have a minimum of 3-4years of UAE experience in facilities management, with strong leadership, operational, and commercial expertise.The General Manager will be responsible for overall business performance, client relations, service delivery, budgeting, compliance, and team management, ensuring high standards of quality, safety, and customer satisfaction.Job Type: Full-time

Manager - General Maintenance (Civil , MEP)

Sundus

<div>
 
 Position: HR Operations Officer
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Reporting to: HR Manager &ndash; Operations
 
 
 
 
 Job Summary:
 
 We are seeking a highly motivated and experienced
 
 HR Operations
 
 to manage and oversee all HR operations functions for our clients. The ideal candidate will have a strong background in HR operations and outsourcing, with a proven track record of leading teams in high-volume, fast-paced environments. The HR Operations Team Lead will ensure the seamless delivery of HR services, including onboarding, offboarding, employee relations, compliance, and reporting. This role requires exceptional team management, communication, and organizational skills to ensure optimal client satisfaction and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Onboarding &amp; Offboarding:
 </li>
 <ul>
 <li>
 Oversee the entire onboarding and offboarding process for clients, ensuring compliance with internal policies and legal requirements.
 </li>
 <li>
 Manage large-scale onboarding processes, including document verification, system updates, and coordination with the recruitment team.
 </li>
 <li>
 Handle offboarding procedures, ensuring exit interviews are conducted, final payments are processed, and necessary documentation is completed.
 </li>
 <li>
 Track and report on all onboarding and offboarding activities.
 </li>
 </ul>
 <li>
 Employee Relations:
 </li>
 <ul>
 <li>
 Act as the first point of contact for employee relations matters, including conflict resolution, disciplinary actions, and grievance handling.
 </li>
 <li>
 Ensure consistent and fair implementation of company policies, procedures, and regulations.
 </li>
 <li>
 Develop and maintain positive relationships with employees and client representatives, providing guidance on HR-related issues.
 </li>
 </ul>
 <li>
 HR Compliance &amp; Reporting:
 </li>
 <ul>
 <li>
 Ensure adherence to local labour laws, HR policies, and industry best practices.
 </li>
 <li>
 Regularly monitor and update HR operations to stay compliant with changes in legislation and HR trends.
 </li>
 <li>
 Prepare and analyze HR reports for internal and external stakeholders, including KPIs, metrics, and audit responses.
 </li>
 <li>
 Manage and ensure the accuracy of employee data in HRIS systems.
 </li>
 </ul>
 <li>
 Process Improvement &amp; System Optimization:
 </li>
 <ul>
 <li>
 Continuously evaluate and improve HR operations processes to enhance efficiency, accuracy, and client satisfaction.
 </li>
 <li>
 Lead initiatives for HR software optimization, including implementing new tools or system enhancements.
 </li>
 <li>
 Monitor HR systems and workflows to identify areas for improvement and cost-saving opportunities.
 </li>
 </ul>
 <li>
 Client Support &amp; Relationship Management:
 </li>
 <ul>
 <li>
 Serve as the primary HR operations contact for key clients, ensuring effective communication and problem resolution.
 </li>
 <li>
 Provide strategic HR insights and recommendations to clients based on data analysis and trends.
 </li>
 <li>
 Ensure high levels of client satisfaction through timely, accurate, and professional service delivery.
 </li>
 </ul>
 <li>
 Team Management and Collaboration
 </li>
 <ul>
 <li>
 Manage, and mentor a team of HR professionals, ensuring high performance and motivation.
 </li>
 <li>
 Establish clear team goals, delegate tasks, and monitor progress to meet deadlines and client expectations.
 </li>
 <li>
 Conduct regular team meetings and provide feedback, training, and professional development opportunities.
 </li>
 <li>
 Collaborate with other departments, like PRO, Insurance, Payroll, finance, account management, business to ensure smooth operations across HR functions.
 
 </li>
 </ul>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 2+ years of experience in HR operations
 </li>
 <li>
 Demonstrated expertise in onboarding, offboarding, employee relations, compliance, and HR software management.
 </li>
 </ul>
 <li>
 Education:
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field. HR certifications are a plus.
 </li>
 </ul>
 <li>
 Skills &amp; Competencies:
 </li>
 <ul>
 <li>
 Strong Team management skills, with a track record of building and developing high-performing teams.
 </li>
 <li>
 Excellent interpersonal, communication, and conflict resolution skills.
 </li>
 <li>
 High attention to detail, with the ability to manage multiple priorities and meet deadlines.
 </li>
 <li>
 Strong knowledge of HR practices, local labor laws, and compliance regulations.
 </li>
 <li>
 Proficiency in HRIS systems, payroll software, and Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Analytical mindset with the ability to interpret HR data and generate actionable insights.
 </li>
 <li>
 Ability to work under pressure and handle complex HR issues in a fast-paced environment.
 </li>
 </ul>
 <li>
 Additional Requirements:
 </li>
 <ul>
 <li>
 Strong client-focused mindset with excellent customer service orientation.
 </li>
 <li>
 Ability to work flexible hours when required to accommodate client needs or urgent HR matters.
 </li>
 <li>
 Experience with managing audits and responding to HR-related inquiries from auditors or regulatory bodies.
 </li>
 </ul>
 </ul>
</div>

HR Operation Officer

Burson

<div>
 
 
 Who We Are:
 
 
 
 
 Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.
 
 
 Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram.
 
 
 
 Senior Account Manager &ndash; Energy &amp; Industrials &ndash; Burson
 
 
 
 
 Location:
 
 
 Dubai or Abu Dhabi, UAE
 
 
 
 
 
 Who We Are:
 
 
 
 
 Burson is the global communications leader built to create value for clients through reputation. With highly specialised teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. Burson operates under WPP (NYSE: WPP), the creative transformation company. Learn more at www.bursonglobal.com.
 
 
 
 
 More About The Role
 
 
 
 
 We are looking for a skilled Senior Account Manager to join our leading Energy &amp; Industrials Communications team. In this role, you will lead a team to oversee key client relationships, provide solid counsel and drive well-crafted communications plans across the energy, industrials, and sustainability sectors. You will be instrumental in delivering communication strategies and campaigns, shaping narratives, and contributing to client&rsquo;s business goals through communications within a talented and passionate team.
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 <ul>
 <li>
 Oversee and manage a portfolio of high-profile clients within the Energy, Industrials, and Sustainability sectors to ensure the highest standards of project delivery, timeline management, and budget management.
 </li>
 <li>
 Contribute to and implement integrated corporate communications strategies, ensuring clear business messaging and alignment with client objectives.
 </li>
 <li>
 Work with senior colleagues to provide solid counsel to clients on reputation management, complex crisis communications, and C-suite thought leadership.
 </li>
 <li>
 Spearhead the written development and placement of high-impact thought leadership content, including executive op-eds, articles, and research reports.
 </li>
 <li>
 Oversee and manage comprehensive media relations activity, including pitching, executive profiling, and handling media interactions.
 </li>
 <li>
 Serve as a key leader within the team, actively mentoring, developing, and overseeing the work of junior account team members.
 </li>
 <li>
 Contribute to new business development efforts, leveraging sector expertise to contribute to strategic and creative proposals for new clients.
 </li>
 <li>
 Build your knowledge and expertise in client-related sectors, proactively learning about latest developments, opportunities, and challenges that your clients may face
 
 
 </li>
 </ul>
 
 
 Experience That Contributes To Success
 
 
 
 
 <ul>
 <li>
 Proven experience (5+ years) in communications and media relations, with exposure to the energy, industrials, renewables, sustainability, or technology sectors.
 </li>
 <li>
 Demonstrates experience operating at an experienced Account Manager or Senior Account Manager level or equivalent, preferably within a fast-paced agency environment.
 </li>
 <li>
 Proven expertise in developing and executing complex Corporate and B2B communications programs with tangible, impactful results.
 </li>
 <li>
 A strong track record in client and issues management, providing calm and effective counsel to senior clients.
 </li>
 <li>
 Exceptional media relations capabilities, including a deep network of contacts and an effective approach to media engagement and thought leadership.
 </li>
 <li>
 Outstanding leadership and mentoring skills, with the ability to inspire, guide, and develop a high-performing team.
 </li>
 <li>
 Superior organizational abilities, adept at managing multiple complex client projects and delivering under pressure in a high-volume setting.
 </li>
 <li>
 Bi-lingual (Arabic) is a significant plus
 
 
 </li>
 </ul>
 
 
 You Belong At Burson:
 
 
 
 
 Our vision is for Burson to be the leading &lsquo;academy company&rsquo; for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today&rsquo;s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.
 
 
 At Burson, we&rsquo;re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That&rsquo;s why it&rsquo;s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can&rsquo;t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view&mdash;your talent&mdash;is what makes you a #BursonPerson, and it&rsquo;s how we deliver exceptional results for our clients, together.
 
 
 We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we&rsquo;ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
 
 
 When you click the "Submit Application" button below, this will send any information you add below to Burson. Before you do this, we think it's a good idea to read through our  Recruitment Privacy Policy. California residents should read our  California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
 
 
</div>

Senior Account Manager - Energy & Industrials

Q Communications

<div>Who we are

With offices in Abu Dhabi, Dubai and Manchester, Q has a reputation for big ideas, new insights, relentless tenacity and achieving exceptional results for our clients &ndash; across the UAE, Middle East, United Kingdom, Europe and USA. 
Our vision

We aspire to be the world&rsquo;s most sought after communications agency, inspiring moments of brilliance and happiness through our exceptional services and actions; a collective of creatives and communicators who we encourage and nurture in both mind and body; adding unparalleled value to our clients and making a real difference in the world. 
Q is a special place to work, made up of a passionate team who deliver brilliance and exceptional service to our clients. Our people are very important to us and we like to look after them by providing a range of opportunities and benefits, including: 
Be better at what you do:
<ul>
<li>Qcademy offers you the opportunity to learn and grow with us. We pride ourselves on our teams&rsquo; personal and professional development.
</li><li>We promise to give you all the tools you need in a great workspace so you can focus on being the best version of you.</li> 
</ul>
You are our story:
<ul>
<li>We believe that our people are our greatest achievement and know our team is our greatest asset.</li>
<li>We regularly show our appreciation to our people and celebrate their achievements.</li> 
</ul>
Flexible Fun Work Space:
<ul>
<li>Our people enjoy coming into work and spending time with each other.</li>
<li>We offer flexibility to help our people get the balance right between life in and outside of work.</li>
<li>We are a team of professionals who know what it takes to get the job done.</li>
But we also know how and when to have fun. 
<li>
 
 
</li></ul>Be part of something bigger:
<ul>
<li>We embrace diversity and inclusion. Our team is proudly made up of people from across the globe and we see this as one of our greatest strengths.</li>
<li>With international offices and a global client portfolio Q Communications continues to grow and you can be part of the journey.</li> 
</ul>
Create Impact:
<ul>
<li>We deliver campaigns for our clients that impact their business and your friends will be talking about at the water cooler.</li>
<li>We care about the community we live in and are passionate about giving back. Through our Q Cares program we show our support for causes that we&rsquo;re passionate about.</li> 
</ul>
We live and breathe our values:

Connection | Creativity | Respect | Communication | Passion 
What the role entails

What the role entails

Based in Abu DHabui, the Senior Account Executive leads the hands-on delivery of PR services for a portfolio of clients, with responsibilities including: 
<ul>
<li>
Develop PR Plans: Craft creative and effective PR plans aligned with client briefs and objectives. 
</li>
<li>Client Relationship Management: Become the primary point of contact for PR advice, issue resolution, and guidance, delivering exceptional client service.</li>
<li>Innovative Campaign Creation: Design and execute innovative, industry-specific PR plans and campaigns for assigned clients.</li>
<li>Project Management: In consultation with Senior Manager prioritise tasks, set project timelines, and ensure standards are met with minimal guidance.</li>
<li>Content Creation: Produce high-quality materials, including media releases, pitch emails, and interview briefings for various clients within your portfolio.</li>
<li>Media Relations: Build and maintain strong relationships with journalists, influencers, and media contacts, including organising media entertainment where necessary.</li>
<li>Client Communication: Serve as a key liaison between the team and clients, co-leading meetings and maintaining regular communication.</li>
<li>Media Engagement: Arrange interviews and editorial meetings for clients&rsquo; spokespeople with key journalists, and facilitate these interactions as needed.</li>
<li>Press Pitching: Pitch press releases and feature ideas to journalists and influencers across various platforms to secure media coverage.</li>
<li>Influencer Relations: Develop and maintain relationships with influencers to support campaign efforts.</li>
<li>Media Monitoring: Track media coverage and report results to the team and clients.</li>
<li>Campaign Reporting: Prepare and evaluate key metrics for client accounts, providing detailed campaign results.</li>
<li>Event Coordination: Coordinate and support client events, ensuring smooth execution.</li>
<li>Client Services: Deliver high-quality, responsive, and timely client services. 
</li>
<li>Creative Collaboration: Participate in ideation sessions, pitches, and brainstorming activities to generate fresh ideas for new and existing business.</li>
<li>Continuous Learning: Engage in Qcademy and other learning opportunities to enhance skills.</li>
<li>Industry Awareness: Stay informed about market trends and developments to keep Q and our clients at the cutting edge in the region.</li></ul> 


Who you are

Ideally you will have: 
<ul>
<li>
A recognised tertiary qualification in Communications, Public Relations, Journalism.</li>
<li>Ideally, 2 years of experience at a Senior Executive level within the local market and agency environment.</li>
<li>A strong interest in pursuing a career in Communications, PR. 
</li>
<li>A creative flair with the ability to develop engaging PR content.</li>
<li>Excellent written and verbal communication skills, along with high-level presentation abilities.</li>
<li>Capability to build and sustain strong relationships with journalists, clients, colleagues, influencers, and other stakeholders.</li>
<li>Demonstrated commitment to delivering exceptional client service across a diverse portfolio.</li>
<li>Ability to collaborate effectively within a team and work independently when required.</li>
<li>Strong organisational skills with the capacity to meet strict deadlines in a fast-paced environment.</li>
<li>High levels of resilience when managing client requests and competing priorities.</li>
<li>Exceptional attention to detail and professionalism, including punctuality, presentation, responsiveness, and reliability.</li>
<li>A strong desire to continuously learn and develop professionally, and a commitment to staying updated with industry trends and developments.</li></ul></div>

Senior Public Relations Executive I Abu Dhabi

Property Shop Investment LLC

Summary of the Current RoleResponsible for managing strategic partnerships, negotiating terms &amp; conditions, vendor relations within the PSI Loyalty Program, driving loyalty team to achieve monthly sales revenue, measuring team&rsquo;s KPI&rsquo;s and performance, tracking and reporting monthly loyalty transactions, and cross-departmental collaboration to deliver measurable value to PSI clients and loyalty partners.Key Responsibilities:1. Loyalty Program Growth &amp; Vendor Relations2. Program Operations &amp; Financial Coordination3. Design Team Support4. CRM &amp; Data Integrity Insurance5. Sales Enablement &amp; Internal Collaboration6. Quality Assurance &amp; Client Experience7. Marketing &amp; Strategic DevelopmentKey Performance Indicators (KPIs): <ul><li>Monthly and quarterly revenue generated through the Loyalty Program.</li><li>Partners acquisition and retention.</li><li>Data accuracy percentage between CRM and Finance.</li><li>Client satisfaction and internal response efficiency.</li><li>Number of projects referred and successfully executed.</li><li>Quality of cross-departmental coordination and reporting accuracy.</li></ul>Skills &amp; Competencies: <ul><li>Strong communication, negotiation, coordination, and analytical abilities.</li><li>Deep understanding of CRM systems and financial reporting processes.</li><li>Vendor management and partnership development skills.</li><li>Creative and strategic thinking</li><li>Attention to detail and a high sense of accountability</li></ul>Job location: Saadiyat Island, Abu dhabiJob Type: Full-time

Chief Executive Coordinator (Arabic Speaker)

Summary of the Current RoleResponsible for managing strategic partnerships, negotiating terms &amp; conditions, vendor relations within the PSI Loyalty Program, driving loyalty team to achieve monthly sales revenue, measuring team&rsquo;s KPI&rsquo;s and performance, tracking and reporting monthly loyalty transactions, and cross-departmental collaboration to deliver measurable value to PSI clients and loyalty partners.Key Responsibilities:1. Loyalty Program Growth &amp; Vendor Relations2. Program Operations &amp; Financial Coordination3. Design Team Support4. CRM &amp; Data Integrity Insurance5. Sales Enablement &amp; Internal Collaboration6. Quality Assurance &amp; Client Experience7. Marketing &amp; Strategic DevelopmentKey Performance Indicators (KPIs):<ul><li>Monthly and quarterly revenue generated through the Loyalty Program.</li><li>Partners acquisition and retention.</li><li>Data accuracy percentage between CRM and Finance.</li><li>Client satisfaction and internal response efficiency.</li><li>Number of projects referred and successfully executed.</li><li>Quality of cross-departmental coordination and reporting accuracy.</li></ul>Skills &amp; Competencies:<ul><li>Strong communication, negotiation, coordination, and analytical abilities.</li><li>Deep understanding of CRM systems and financial reporting processes.</li><li>Vendor management and partnership development skills.</li><li>Creative and strategic thinking</li><li>Attention to detail and a high sense of accountability</li></ul>Job location: Saadiyat Island, Abu dhabiJob Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you join us immediately?</li></ul>Experience:<ul><li>Business Development: 3 years (Required)</li></ul>Language:<ul><li>fluent English and Arabic (Required)</li></ul>

Business Development Executive - Vendor Management

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