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account manager, retail business services Jobs in Mangaluru

account manager, retail business services

client relationship manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Relationship Manager-Kisan Credit Card
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet.
 </li>
 <li>
 Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities.
 </li>
 <li>
 Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings.
 </li>
 <li>
 Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc.
 </li>
 <li>
 Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment.
 </li>
 <li>
 Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business.
 </li>
 <li>
 Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants.
 </li>
 <li>
 Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders.
 </li>
 <li>
 Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
 </li>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network.
 </li>
 <li>
 Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives.
 </li>
 <li>
 Understanding of Financial statements, Credit Assessment and title- security documents.
 
 
 </li>
 </ul>
 
 Managerial &amp; Leadership Responsibilities
 
 
 
 <ul>
 <li>
 Attract and retain best-in-class talent for key roles in their reporting structure.
 </li>
 <li>
 Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
 </li>
 <li>
 Enable teams to drive growth targets by providing necessary support.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Bachelor&rsquo;s in Engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Management.
 
 
 
 Experience:
 
 4+ years of relevant experience.
</div>

Relationship Manager-KCC

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for a Talent Solutions Account Manager to join our team in tapping into potential client opportunities, generating new business, as well as managing client relationships as a trusted advisor and bringing value to our customers. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act as the clients&rsquo; internal advocate and in the best interest of the clients.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Effectively execute a high volume of contract renewals that maximize value, while protecting and developing the customer relationship
 </li>
 <li>
 Own, drive and manage a series of touchpoints with your customers, throughout the life of their contract, to ensure consistent engagement &amp; education on LinkedIn&rsquo;s evolving solutions.
 </li>
 <li>
 Identify customers&rsquo; business objectives, uncover roadblocks, and multithread to establish a strategic partnership
 </li>
 <li>
 Cross-sell LinkedIn&rsquo;s portfolio of Talent &amp; Learning Solutions, aligned with the business goals &amp; outcomes of your customer.
 </li>
 <li>
 Accurately maintain a quarterly forecast of renewals in your territory
 </li>
 <li>
 Develop and execute a strategic plan for the territory and document and distribute competitive information.
 </li>
 <li>
 Leverage peers &amp; manager to help problem-solve, ramp-up, &amp; close deals. Effectively utilize sales processes and tools
 </li>
 <li>
 Invest in colleagues and give coaching and advice when you see an opportunity for improvement.
 </li>
 <li>
 Work to develop and circulate the set of best practices that will be the foundation of this team.
 </li>
 <li>
 Listen to the needs of the market and share insights with product and marketing team.
 </li>
 <li>
 Be proactive about solving problems even if it&rsquo;s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience in sales or account management
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
 </li>
 <li>
 Experience with recruiting/HR software, SaaS opportunities and Salesforce.com
 </li>
 <li>
 Strong understanding of the talent acquisition/staffing agency industry
 </li>
 <li>
 Solid negotiation skills that allow for value-based contract negotiations at the senior level
 </li>
 <li>
 Excellent communication and project, time and customer management skills
 </li>
 <li>
 Demonstrated ability to find, manage and close Enterprise businesses in an evangelistic sale environment.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 Consultative Selling
 </li>
 <li>
 Customer-Centric Approach
 </li>
 <li>
 Growth Mindset
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Time Management
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Account Manager - SMB

HaystackAnalytics

<div>
 
 Who Are We
 
 
 
 HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics-based diagnostic solution for Tuberculosis was recognized as one of the top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.
 
 
 
 What We Want You To Do
 
 
 
 <ul>
 <li>
 Market Research &amp; Identification:
 
 
 </li>
 </ul>
 &cir; Conduct thorough research to identify potential laboratory partners and diagnostic franchise opportunities within the city and surrounding areas.
 
 
 &cir; Build and maintain a comprehensive database of qualified prospects with relevant contact information and key details.
 
 
 <ul>
 <li>
 Partnership Roadmap Development:
 
 
 </li>
 </ul>
 &cir; Assist in developing structured onboarding roadmaps for identified lab and franchise partners.
 
 
 &cir; Outline key milestones, timelines, and resource requirements for successful partnership initiation.
 
 
 &cir; Research and document partner requirements and potential integration needs.
 
 
 <ul>
 <li>
 Outreach &amp; Relationship Support:
 
 
 </li>
 </ul>
 &cir; Support the partnerships team in initial outreach efforts
 
 
 &cir; Help schedule meetings and presentations for senior team members with potential partners.
 
 
 &cir; Assist in preparing partnership materials, presentations, and proposals.
 
 
 <ul>
 <li>
 Deal Support &amp; Closing Assistance:
 
 
 </li>
 </ul>
 &cir; Aid in gathering necessary documentation and information during the partnership discussion phase.
 
 
 &cir; Support the team in understanding partner needs and aligning them with our product/service offerings.
 
 
 &cir; Help track partnership progress through the pipeline and update internal systems.
 
 
 <ul>
 <li>
 Product Knowledge &amp; Understanding:
 
 
 </li>
 </ul>
 &cir; Quickly learn and develop a strong understanding of our company's diagnostic products, services, and value proposition.
 
 
 &cir; Articulate how our offerings benefit potential lab and franchise partners.
 
 
 &cir; Relay partner feedback on products/services to internal teams.
 
 
 <ul>
 <li>
 Reporting &amp; Analysis:
 
 
 </li>
 </ul>
 &cir; Track outreach activities, meetings, and partnership progress.
 
 
 &cir; Prepare regular reports summarising research findings, pipeline status, and key learnings.
 
 
 &cir; Analyse data to identify patterns and suggest improvements to the partnership process.
 
 
 
 What are we looking for in you?
 
 
 
 <ul>
 <li>
 Current enrollment or recent graduation in a Bachelor&rsquo;s/master&rsquo;s program (Biotechnology, Life Sciences, Business, or related fields preferred).
 </li>
 <li>
 Excellent written and verbal communication abilities. Extrovert with excellent interpersonal skills.
 </li>
 <li>
 Basic understanding of biotechnology/life sciences (advantageous).
 </li>
 <li>
 Prior experience in client handling, sales, or stakeholder management (a plus).
 </li>
 <li>
 Creativity in outreach and persuasion.
 </li>
 <li>
 Strong organisational and multitasking skills with attention to detail.
 </li>
 <li>
 Proactive and solution-oriented with the ability to work independently and collaboratively.
 </li>
 <li>
 Familiarity with Excel, mailing and PowerPoint.
 
 
 </li>
 </ul>
 
 What You Will Gain
 
 
 
 <ul>
 <li>
 Exposure to end-to-end business development, from lead generation to deal closure.
 </li>
 <li>
 Training in sales funnel management, client negotiation, and cross-functional
 
 
 </li>
 </ul>
 collaboration.
 
 
 <ul>
 <li>
 Mentorship and guidance from industry professionals.
 </li>
 <li>
 Opportunity to work on real-world projects that contribute to business success.
 </li>
 <li>
 A collaborative and supportive work environment.
 
 
 </li>
 </ul>
 Skills: sales,field sales,creativity,powerpoint,organization,excel,sales support,documentation,multitasking,outreach,microsoft excel,communication,data analysis,market research,relationship management,partnership development
</div>

Business Partnership Consultant

Saviynt

<div>
 
 The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience.&nbsp; SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Support issues
 
 : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects&nbsp;
 </li>
 <li>
 
 Provide reports
 
 : Provide reports on the health of the customer's instance&nbsp;
 </li>
 <li>
 
 Assist with upgrades:
 
 Identify upgrade needs, create upgrade plans, and assist with upgrade planning&nbsp;
 </li>
 <li>
 
 Advocate for customers:
 
 Act as an escalation point for customer-submitted cases and requests&nbsp;
 </li>
 <li>
 
 Client Relationship Management
 
 : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers&rsquo; inquiries, providing timely and effective solutions
 </li>
 <li>
 
 Issue Resolution
 
 : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction
 </li>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they understand how to use the company&rsquo;s products or services effectively
 </li>
 <li>
 
 Performance Monitoring
 
 : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings
 </li>
 <li>
 
 Account Management
 
 : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service
 </li>
 <li>
 
 Feedback Collection
 
 : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements
 </li>
 <li>
 
 Proactive Engagement
 
 : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer
 </li>
 <li>
 
 Documentation and Reporting:
 
 Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. &nbsp; You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 
 Communication Skills:
 
 Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial
 </li>
 <li>
 
 Problem-Solving
 
 : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction
 </li>
 <li>
 
 Time Management
 
 : Excellent organizational skills to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 
 Customer-Centric Mindset
 
 : A commitment to delivering exceptional customer service and fostering positive relationships
 </li>
 <li>
 
 Analytical Skills
 
 : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement
 </li>
 <li>
 
 Adaptability
 
 : Flexibility to adapt to changing customer needs and dynamic work environments
 </li>
 <li>
 
 Team Collaboration
 
 : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction
 </li>
 <li>
 
 Empathy and Patience
 
 : Understanding customer frustrations and addressing them with patience and sensitivity
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform
 
 </li>
 </ul>
 
 
 
 
 
 
 TA Team
</div>

Support Account Manager

SmartQ

<div>
 
 
 About SmartQ:
 
 
 
 We go many miles beyond the F&amp;B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.
 
 
 In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of &ldquo;how do we make people feel the best every day!&rdquo;
 
 
 On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.
 
 
 
 
 
 
 Are you passionate about managing and nurturing relationships with key clients/customers of a business?
 
 
 
 If your response is a resounding yes, then we are hunting for you. As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Fostering, sustainable, and profitable relationships with key clients to maximize business opportunities lies at the heart of this role. In addition, a combination of interpersonal skills, strategic thinking, and a deep understanding of the clients and products will keep you functioning a cut above the rest. If you are a dynamic, results-oriented manager with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence.
 
 
 Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!
 
 
 
 
 
 
 Roles and responsibilities:
 
 
 <ul>
 <li>
 Lead the company's dynamic food service sales efforts, developing and maintaining relationships with food service institutions at all levels.
 </li>
 <li>
 Manage an individual expense account within budget guidelines.
 </li>
 <li>
 Maintain ongoing relationships with customers, driving conversations to inform them about new product developments.
 </li>
 <li>
 Develop quotes and proposals.
 </li>
 <li>
 Attend client meetings, food committee meetings, and other related events.
 </li>
 <li>
 Maintain effective, professional relationships with customers, vendors, and fellow employees.
 </li>
 <li>
 Administer unit operations in accordance with SmartQ standards, handling contract specifications and statutory regulations.
 </li>
 <li>
 Oversee the overall management of the unit, ensuring quality food services and effective partner management.
 </li>
 <li>
 Monitor and ensure food services meet agreed standards and specifications.
 </li>
 <li>
 Ensure the efficient utilization of resources, including utilities, people, and technology.
 </li>
 <li>
 Analyze and assist on-site/off-site partners in effective management.
 </li>
 <li>
 Communicate regularly with clients to stay updated on operational activities and developments. Complete action plans following client satisfaction surveys and audits.
 </li>
 <li>
 Ensure all products are correctly priced in line with client agreements and specifications.
 </li>
 <li>
 Complete manpower scheduling within budget, adjusting labor schedules in line with sales. Ensure site adherence to safety standards as per SLA.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Experience in the food industry required.
 </li>
 <li>
 Strong work ethic, integrity, and personal accountability to be a self-starter and make independent decisions.
 </li>
 <li>
 Ability to handle pressure and meet deadlines.
 </li>
 <li>
 Flexible and willing to take on various tasks to support team efforts.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Sound knowledge and experience working with food, technology, and leveraging people.
 </li>
 <li>
 Results-oriented, accountable, and able to hold others accountable.
 </li>
 <li>
 Proven experience in managing successful teams in a similar environment.
 </li>
 <li>
 Basic Food Hygiene certificate and knowledge of HSEQ standards.
 </li>
 <li>
 Excellent financial and application acumen.
 </li>
 <li>
 Self-motivated, agile, and able to adapt to a changing environment.
 </li>
 <li>
 Overall 6+ years of experience, with a minimum of 3 years in a similar role.
 </li>
 <li>
 Graduate/Diploma in Hotel Management or a related discipline.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Message from CEO:
 
 
 
 We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.
 
</div>

Key Account Manager

Plum

<div>
 
 
 About the team:-
 
 
 
 Plum&rsquo;s Mid Market operates with 4 core principles:-
 
 <ul>
 <li>
 
 We exist to disrupt the insurance industry by raising the bar on customer experience.
 
 </li>
 </ul>
 
 -The insurance world has a lot of &lsquo;hairy problems&rsquo; -
 
 over-complicated systems, too much paperwork, low trust, too much fine print, too many hiding features
 
 
 
 -We want to be the company that is a
 
 friendly insurance &amp; health partner not just a service provider, who just takes over, who are super easy to use and super smooth to work with
 
 
 <ul>
 <li>
 
 We will learn from our customers - We handle more diverse customers than you can imagine and from them our AMs learn and become rock-stars.
 
 </li>
 </ul>
 
 -Our customers range from Large Global Capability Centres, Fast Growing Start Ups, niche enterprises like Aerospace-focused companies, etc.
 
 <ul>
 <li>
 
 We are a team which keeps trying to raise the bar in everything - from quality of work, people growth to a culture of promoting from within
 
 </li>
 </ul>
 
 -All our current team leaders started off as ICs in the past 2-3 years and are now leading businesses of &gt; 20 Cr of Premiums&rsquo;
 
 
 -We aim to be the first insurance broker in India to manage 10,000 customers and want folks who build systems//processes to achieve this.
 
 <ul>
 <li>
 
 We believe in celebrating and having fun together
 
 </li>
 </ul>
 
 -Sometimes a picture is worth a 1000 words (see
 
 this post
 
 and the pic below)
 
 
 
 
 
 
 About the role
 
 
 
 Having found product/market fit, we&rsquo;re in the midst of transitioning from 'start-up' to &lsquo;scale-up&rsquo;. We are looking for builders, hackers and straight-up hustlers to help us build something memorable.
 
 
 We&rsquo;re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your own.
 
 
 
 
 
 
 What you will do:-
 
 
 
 
 
 <ul>
 <li>
 You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.
 </li>
 <li>
 To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient
 </li>
 <li>
 Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.
 </li>
 </ul>
 
 
 
 
 
 What you will need:-
 
 
 
 
 
 <ul>
 <li>
 Ideally, 1-3 years of experience in B2B sales and a customer-facing role
 </li>
 <li>
 Very strong written and verbal communication and high numeric ability
 </li>
 <li>
 High customer empathy and extreme ownership
 </li>
 <li>
 Strong problem solver, can hustle to unblock customers
 </li>
 <li>
 Ability to work with cross-functional teams to resolve issues
 </li>
 <li>
 Strong adherence to SLAs and processes
 </li>
 </ul>
</div>

Account Manager

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 Team Manager, Account Management
 
 
 As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they&rsquo;re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 </li>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
 </li>
 <li>
 Manage end to end goal setting for team to align with organizational goals.
 </li>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 </li>
 <li>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 </li>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
 
 
 Manage end to end goal setting for team to align with organizational goals.
 
 
 <ul>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 
 
 </li>
 </ul>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 
 
 <ul>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 others
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of digital advertising and client facing roles with a focus on data analysis experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Experience influencing internal and external stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of mentoring, leading and coaching experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3068429
</div>

Manager, Account Management, AVS EU

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