account manager

account manager, rso - offline merchants Jobs in Mangaluru

account manager, rso - offline merchants

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associate project manager Jobs in Mangaluru

associate project manager

client servicing/account coordinator Jobs in Mangaluru

client servicing/account coordinator

client relationship manager

airtel

<div>
 
 
 
 Job Summary:
 
 
 
 
 We are seeking a highly motivated and customer-focused Relationship Manager to handle our corporate service accounts. This role is responsible for maintaining strong relationships with key corporate clients, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
 </li>
 <li>
 Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
 </li>
 <li>
 Understand client business needs and align company solutions and services to meet those requirements.
 </li>
 <li>
 Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
 </li>
 <li>
 Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
 </li>
 <li>
 Prepare and present account performance reports, usage analytics, and Face to Face Monthly service reviews.
 </li>
 <li>
 Identify upselling and cross-selling opportunities in coordination with the sales team.
 </li>
 <li>
 Handle escalations professionally and ensure timely closure of client concerns.
 </li>
 <li>
 Keep abreast of industry trends and client developments to proactively suggest relevant solutions.
 </li>
 </ul>
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2&ndash;5 years of experience in relationship management, preferably in a B2B or corporate services environment.
 </li>
 <li>
 Excellent communication, Presentation, interpersonal and negotiation skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Customer-first mindset with a proactive approach to service.
 </li>
 <li>
 Ability to work independently and manage multiple client accounts effectively.
 </li>
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 Proficient in CRM software and Microsoft Office.
 </li>
 <li>
 Proficient in Microsoft Excel and PowerPoint
 </li>
 <li>
 Professional and presentable appearance
 </li>
 <li>
 2 Wheeler and Driving license is mandatory
 </li>
 <li>
 The role requires willingness to travel to client locations as needed.
 </li>
 </ul>
</div>

Relationship Manager

Lodha

<div>
 
 
 Role
 
 :Senior/ Junior Sales Manager ( 3A/3B/3C)
 
 
 
 
 
 
 Business Context:
 
 At Lodha Group, our mission is to be amongst the top 10 most profitable companies of India by 2021. We believe this is possible by working with the best talent in the industry. We are an organization of over 3,800 direct associates and 25,000 workmen at sites. The Group is currently developing an estimated 43 million sq. ft. of prime real estate with the largest land reserves in MMR, and has 41 on-going projects across London, Mumbai, Pune and Hyderabad and expanding in Bangalore. As part of India&rsquo;s premier real estate developer, you will benefit from ample opportunities to work with exceptional colleagues, sharpen your business skills, explore cross-project movements and build a strong foundation in driving sales through multiple channels.
 
 
 
 
 
 
 Role Objective:
 
 The incumbent is responsible for implementation of sales strategy and business development towards growth of the Direct Sales segment. The primary focus is on prospecting new accounts for the assigned projects and geographies, towards meeting revenue goals. The role requires consistently identifying leads, seeking business opportunities and developing strong client relationships towards effective sales. A significant responsibility is to develop, nurture channel partner networks and deliver significant throughput from the same. The incumbent is expected to be a brand representative and support the Team Lead in all client interactions and negotiation process.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Business Development and Channel Partner Management
 
 
 
 <ul>
 <li>
 Consistently identify and qualify leads in designated markets through B2B and B2C sales calls. Leverage on a strong network of Channel Partners (CP) and existing customers to achieve set targets.
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 Consistently build on the CP network to acquire new business and manage clients in collaboration with them. Conduct regular meetings with CPs with the purpose of both engagement and empanelment to drive more business.
 </li>
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 Quarterly review of CPs including actual achievement v/s targets, qualitative factors and process improvements
 </li>
 </ul>
 
 
 
 
 
 
 Client Relationship Building
 
 
 
 <ul>
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 Actively follow through on potential customers based on their specific requirements. Possess in-depth product knowledge (and micro information at project level) and communicates the same effectively to prospects.
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 In collaboration with the Team Lead, meet with prospects, organize and conduct site visits and strive to establish a strong client relationship with an aim to convert from proposal to definite status
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 Play a key role during various stages of customer engagement till delivery and provide support for query resolution
 </li>
 </ul>
 
 
 
 
 
 
 Industry Awareness
 
 
 
 <ul>
 <li>
 Keep abreast with relevant competitor details including price movements, construction activity, key trends and market dynamics
 </li>
 <li>
 Network effectively with peer teams and industry contacts to stay updated on key trends, developments, market dynamics and potential business opportunities. Liaison with various departments to get deeper product knowledge.
 </li>
 </ul>
 
 
 
 
 
 
 Team Collaboration
 
 
 
 <ul>
 <li>
 Support peer teams for effective deal closure, ensuring required documents (legal agreements, billing, credit etc.) are in place and monitoring collections for designated accounts
 </li>
 <li>
 Coordinate with various departments (Customer Care, Sales Peer Teams etc.) to ensure exceptional customer service
 </li>
 </ul>
 
 
 
 
 
 
 Systems and Process Compliance
 
 
 
 <ul>
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 Maintain accurate records for designated accounts and share regular updates with the Team Lead and Segment Head
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 <li>
 Maintain thorough adherence to SFDC and lead tracking mechanisms as required
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 <li>
 Ensure highest standards of compliance to Lodha Group&rsquo;s policies, processes and value structure
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 Exceptional drive and focus, good communication skills, ability to develop strong professional relationships
 
 
 
 
 
 
 Qualification
 
 : MBA preferred
 
 
 
 
 
 
 Practice and Other Requirements
 
 : Sales experience of 4 to 12 years; consulting /investment banking/ wealth management/ client services background preferred; experience of selling luxury products with clear targets for top line; willingness to travel
 
</div>

Senior / Junior Sales Manager

Delhivery

<div>
 
 
 
 Urgent Opening for NBD - KAM- Bangalore/ Mumbai
 
 
 
 
 
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 
 
 
 
 &middot; Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitability
 
 
 &middot; Build bespoke solutions and pricing
 
 
 &middot; Coordinate with internal and external tech stakeholders to improve the current tech product capability
 
 
 &middot; Manage and grow existing clients
 
 
 &middot; Nurturing client relationships, building Positive client experience, maintaining strong client relationships, retaining the business, and identifying growth opportunities
 
 
 &middot; Conducting business reviews with clients and focusing on service delivery experiences.
 
 
 &middot; Escalating and resolving areas of concern as raised by the client
 
 
 &middot; Monitoring performance against service level agreements and flagging potential issues for timely resoluti
 
 on
 
 
 
 
 Skills
 
 
 
 &middot; Strong in Program Management and data analytics. Advanced Excel and SQL are mandatory&middot; Preferred to have knowledge of the e-commerce Industry
 
 
 &middot; 2-3 Years of experience in Client Relationship Management and CX analytics
 
 
 &middot; Strong Interpersonal Skills
 
 
 &middot; Proactive and self-driven with a great sense of ownership
 
 
 &middot; Strong problem-solving and prioritization skills with an eye for details
 
 
 &middot; Good at negotiation and persuasion.
 
</div>

Key Account Sales Manager

IQVIA India

<div>
 
 
 Project Role:
 
 Market Research Analyst
 
 
 
 Work location:
 
 Bangalore
 
 
 
 Industry Experience:
 
 Pharma
 
 
 
 Work Timing: 6:30pm to 3:30 am (US Shift)
 
 
 
 
 
 
 
 Overview:
 
 
 
 Manages and creates contracted deliverables and revenue generating requests for clients. Builds, establishes and maintains effective business relationships with clients to support their questions and requests as their day-to-day contact. Partners with clients to derive optimum value from IQVIA Global products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients. Researches, analyses and responds to client inquiries that are complex and non-routine. Conducts product/services and process training for clients and other employees. Facilitate service meetings established by contract and client. Partners with the account manager to identify client business issues and provide solutions. Represent IQVIA on external client projects.
 
 
 
 
 
 T
 
 he role of a Market Research analyst:
 
 
 <ul>
 <li>
 Manage Pharma accounts purchasing GMI offerings
 </li>
 <li>
 Ensures fulfilment of contract specifications or possibly ad-hoc requests for assigned pharma accounts
 </li>
 <li>
 Partners with clients to derive optimum value from IQVIA products and services while identifying revenue opportunities
 </li>
 <li>
 Research, analyze and respond to client inquiries that may be very complex and non-routine
 </li>
 <li>
 Partners with account manager to identify client business issues and provide solutions
 </li>
 <li>
 Conducts product, service and process training for clients and IQVIA employees
 </li>
 <li>
 Active participant within recurring client facing service meetings
 </li>
 <li>
 Client focused, flexible, able to multitask, excellent time management skills and a team player who is also able to work independently
 </li>
 <li>
 Day-to-day contact builds, establishes &amp; maintains effective business relationships with client to support their questions &amp; requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree Preferred
 </li>
 <li>
 Five (5) years of related work experience Preferred
 </li>
 <li>
 Knowledge of the concepts, practices and procedures of the client service representative field - Required
 </li>
 <li>
 Knowledge of IQVIA products Preferred
 </li>
 <li>
 Pharmaceutical experience Preferred
 </li>
 <li>
 Meeting facilitation, presentation and training experience
 </li>
 <li>
 Proficiency in PC applications, such as Excel
 </li>
 <li>
 Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
 </li>
 <li>
 Good business acumen
 </li>
 <li>
 Demonstrates problem solving, analytical and expert customer service skills
 </li>
 <li>
 Demonstrates ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly
 </li>
 </ul>
 
 
</div>

Market Research Analyst

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
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 Create, maintain and communicate to client project timelines and budgets.
 </li>
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 Prepare and communicate pricing quotes and estimates with client.
 </li>
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 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Schbang

<div>
 
 
 Account Manager
 
 
 
 Job Description
 
 
 
 
 
 
 Expectations:
 
 
 
 To drive innovation and be the uniting factor for the clients and their goals across services
 
 
 
 
 
 
 Description:
 
 
 
 The purpose of this role is to support the VP - Business Transformation in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution. This is a key role in driving collaboration internally and externally with the client and partners.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Spearheading the brand strategy, client communication and collaboration between Web, SEO, Content and Direct Marketing teams
 </li>
 <li>
 Define, maintain, and evolve the overall brand strategies ensuring timely execution and delivery backed up with regular insights, analysis, and reports
 </li>
 <li>
 Ability to consistently meet or exceed revenue goals or targets alongside setting up a list of KPIs to track for each client
 </li>
 <li>
 Time to time recommend, design and implement new projects to improve clients digital footprint
 </li>
 <li>
 Solid knowledge of new industry as well as digital technology trends
 </li>
 <li>
 Ability to make decisions based on clear priorities and driving value through innovation with better and different ways of working
 </li>
 <li>
 Effectively navigate through ambiguity and complexities related to client management and build a strong, long-lasting customer relationship
 </li>
 <li>
 Ability to partner collaboratively with other functional areas within the company, maintaining updated knowledge of company products and services and upselling them time to time
 </li>
 <li>
 Passion for technology as an enabler for customer and company growth
 </li>
 <li>
 Effectively lead and motivate the internal Web, SEO, Content and G&amp;A teams as well as managers to deliver the best quality of work and #CreateASchbang
 </li>
 <li>
 Strong troubleshooting and problem solving skills with a 'can do' attitude while collaborating with internal departments to facilitate client need fulfilment
 </li>
 </ul>
 
 
 
 
 
 Skills required:
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Talented in storytelling and delivering engaging presentations
 </li>
 <li>
 Excellent interpersonal and relationship-building skills
 </li>
 <li>
 Analytical mind and problem-solving attitude.
 </li>
 <li>
 Polished business communication with effective time management skills
 </li>
 <li>
 Proficiency in fundamental MS Office software
 </li>
 <li>
 At least 2 years of experience using any 2 CMSes and at least 1 ecommerce platform (eg: Shopify, Magento)
 </li>
 <li>
 Great team skills with the ability to collaborate with senior leadership
 </li>
 <li>
 Ability to multi-task and work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.
 </li>
 <li>
 Knowledge and understanding about the technical implementations and API documentations
 </li>
 <li>
 Google Analytics Power User
 </li>
 <li>
 Ability to adapt to new tools and softwares
 </li>
 </ul>
 
 
</div>

Account Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon is growing its external payments operations in India. In this context, we are looking for Sales Account Manager who will help Key offline organized merchants to grow their business with Amazon Pay by executing GTM strategies. As Account Manager with Amazon, you will be focused to manage Regional offline brands/store merchants in India to enable Amazon Pay at their physical stores. This role will be focusing on account management of brands and offline merchants, solving issues, executing joint business plan to form alliances. This will include creation of AM plans and drive the execution of the tasks identified in the plan. You must possess strong relationship-building skills and be able to explore win-win opportunities with merchants. Ideal candidate should have Account management /sales/post sales experience in managing B2B business accounts, which will form the core of merchant engagement. The candidate should be able to help merchants understand the opportunity with Amazon Pay to grow their business and should be comfortable with balancing multiple priorities, working with internal and external partners, as well as strategically analyzing data to inform decisions. To be successful in this role one should have superior communication, presentation, and organizational skills. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.
 
 
 Key job responsibilities
 
 
 
 Skills
 
 
 
 As Sales Account Manager, you would be responsible for enabling Regional brands/merchants in your region on Amazon Pay and manage these relationships on an ongoing basis. Candidate must be an effective communicator and negotiator working with our most important partners. He/she will have strong business judgment with a track record of strong ownership values and relationship management skills. As a mature account manager, who is focused on driving account management and customer experiences, you will be responsible for the following:
 
 
 <ul>
 <li>
 Drive Amazon Pay adoption with B2B brands/merchants by interacting with decision makers within the stores/brands.
 </li>
 <li>
 Own and cultivate the business relationship with the key partners/stores with a long term vision to make the Amazon Pay as their preferred choice for accepting digital payments.
 </li>
 <li>
 Develop strategic account plans with eye toward identifying creative, business-generating initiatives
 </li>
 <li>
 Liaison with cross-functional team (with Marketing, Sales, Training, PR, Product management) toward common goal for the program
 </li>
 <li>
 Forecast and report business growth and other key metrics, including tracking actual progress toward forecasts
 </li>
 <li>
 Prepare and give business reviews to the senior management team regarding progress and roadblocks to drive business.
 
 
 </li>
 </ul>
 The ideal candidate will be numbers driven, team oriented, an effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. We are seeking someone with demonstrated history of driving B2B sales and relationship management. An understanding of, and passion for, payments, e-commerce is highly desired.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in management, business administration, economics, engineering, marketing
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka - B56
 
 
 Job ID: A3023807
</div>

Account Manager, RSO - Offline Merchants

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