account manager

customer operations manager - india Jobs in Mumbai

customer operations manager - india

assistant manager - crm

assistant manager - crm retention Jobs in Mumbai

assistant manager - crm retention

assistant relationship manager Jobs in Mumbai

assistant relationship manager

client relationship manager

Xebia

<div>
 
 Xebia is looking for a dynamic
 
 Account Manager
 
 to join our growing team in Mumbai. If you have a strong background in client relationship management, IT services, and driving business growth &ndash; we&rsquo;d love to connect with you!
 
 
 The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Work cross functionally within the company to communicate with all stakeholders in customers' success
 </li>
 <li>
 Create and maintain relationships with customers to better understand and achieve their needs
 </li>
 <li>
 Make visits to our customers to identify opportunities for growth within our platform
 </li>
 <li>
 Manage all reporting about the health of customers' accounts
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Previous account management experience
 </li>
 <li>
 Articulate and well accustomed to a client facing role
 </li>
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 Willingness and ability to travel
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 : Account Management, Client Relationship, Business Development, IT Services
 
 
 
 
 
 At Xebia, you&rsquo;ll work with global enterprises, helping them achieve their digital transformation goals while growing your career in a high-performance environment.
 
</div>

Account Manager

YES BANK

<div>
 
 Role &ndash;Relationship Manager, International Banking
 
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
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 Performance Analysis &ndash;
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 Monitor Financial performance against KPI for the BU
 </li>
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 Prepare detailed report and presentations for executive leadership summarizing business performance, trends and recommendations
 </li>
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 Conduct variance analysis to identify root causes of performance gaps and develop action plan
 </li>
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 Strong understanding of financial numbers, allocation of budgets and developing data-driven insights as part of the unit&rsquo;s business strategy.
 </li>
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 Regulatory and Compliance submissions &ndash;
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 Closely monitoring and submitting regulatory submissions for compliance with extant regulations
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 Tracking deviations and course correcting on compliance
 </li>
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 Co-ordinating with internal and external auditors for data extraction and submission
 </li>
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 Client Servicing and Solutioning &ndash;
 </li>
 <li>
 Responsible for client servicing and maintenance activities of International Banking clients - banks and fintechs
 </li>
 <li>
 Ensuring business continuity through strategic client management and planning
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post-Graduates and MBA / CA preferred
 </li>
 <li>
 7+ years of experience in business planning, strategy or financial analysis
 </li>
 <li>
 Strong analytical skills with understanding of forecasting techniques
 </li>
 <li>
 Excellent communication and presentation skills required for preparation of management review decks
 </li>
 <li>
 Ability to work closely and cohesively with various departments of the bank including finance, compliance, audit and business units
 </li>
 </ul>
</div>

Assistant Relationship Manager

Experian

<div>
 
 Company Description
 
 
 
 Experian unlocks the power of data to create opportunities for consumers, businesses and society. We gather and analyse data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and succeed, lenders lend more responsibly, and organisations prevent identity fraud and crime. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish &ndash; and we're not done. Our 17,800 people in 45 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, experienced people and new ideas so we can help create a better tomorrow.
 
 
 
 Job Description
 
 
 
 As a Sales Manager you will evaluate sales opportunities in multiple domains like BFSI, Telecom etc. Your exposure to Solution Sales/ Consulting environment or financial services will differentiate you from the rest.
 
 
 You will sit within our Consumer services business, one of our four Global Business Lines. We create credit reports by collecting and analysing credit histories &ndash; sorting through data about the credit people applied for, whether their applications were successful, and how they paid the credit back. We share this information with businesses so they can calculate a credit decision, usually using a credit score. This score predicts how likely people are to pay back what they owe. This combination of data, scores and software allow businesses to make accurate, fair and quick credit decisions.
 
 
 
 What You&rsquo;ll Do (Job Responsibilities For This Role)
 
 
 
 <ul>
 <li>
 Business Development &amp; Sales:
 </li>
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 Identify and target prospective FinTech clients, including digital lending platforms, neobanks, payment companies, and other financial technology businesses.
 </li>
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 Increase sales of Experian's products and services, such as Bureau Solutions, credit risk solutions, fraud prevention tools, analytics platforms, and decisioning systems.
 </li>
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 Develop a strategic sales plan to achieve revenue targets and expand our client base within the FinTech segment.
 </li>
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 Client Relationship Management:
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 Build long-term relationships with important decision-makers at client organizations.
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 Be a trusted advisor by understanding client needs and recommending appropriate solutions.
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 Collaborate with clients to address challenges related to risk management, regulatory compliance, and customer acquisition.
 </li>
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 Solution Selling:
 </li>
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 Present Experian&rsquo;s offerings in a compelling manner, showcasing how they address specific client challenges.
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 Customise proposals, presentations, and pricing strategies to align with client goals
 </li>
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 Partner with our teams (example- product, analytics, and implementation) to ensure delivery of solutions.
 </li>
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 Market Intelligence &amp; Strategy:
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 Monitor trends and developments in the FinTech industry to identify opportunities.
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 Provide feedback to the product development team on market demands and latest technologies.
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 Represent Experian at industry events, conferences, and forums to enhance brand visibility and network with potential clients.
 </li>
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 Reporting &amp; Performance Management:
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 Maintain accurate records of sales activities, opportunities, and forecasts in the CRM system
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 Track and report on main performance metrics, including revenue growth, client acquisition, and customer satisfaction
 </li>
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 Identify areas for improvement and implement strategies to increase sales processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you&rsquo;ll need to bring along (Your prior experience)
 
 
 
 <ul>
 <li>
 You have about 5+ years of experience of in the solution sales / consulting environment or a financial services environment
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 Experience with the FinTech ecosystem, including digital lending, payments, neobanks, and related domains.
 </li>
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 Experience with B2B sales in financial services, technology, or related industries.
 </li>
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 Ability to engage with senior partners.
 </li>
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 Demonstrated expertise in solution-based selling and account management.
 </li>
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 Ability to interpret data and drive insights for decision-making.
 </li>
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 Strong negotiation skills.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Benefits package includes:
 
 
 
 <ul>
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 Great compensation package.
 </li>
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 Core benefits include, Group mediclaim Insurance, Sharesave scheme and more!
 </li>
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 25 days annual leave &amp; 10 sick leaves.
 </li>
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 Car Lease policy
 
 
 </li>
 </ul>
 Role Location: Gurgaon
 
 
 Experian is an equal opportunities employer
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
 
 
</div>

Sales Manager

TalentClub

<div>
 
 
 YOE: 6 months - 2 Years
 
 
 
 
 CTC: 3 LPA - 5.4 LPA
 
 
 
 
 Location: Mumbai (Andheri west)
 
 
 
 
 
 
 
 Must have an experience working with entertainment brands
 
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage the social media accounts and ORM for the brands.
 </li>
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 Manage the deliverables and day to day functioning of the brands.
 </li>
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 Act as a liaison between the clients and the internal teams.
 </li>
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 Arrange and attend meetings with the clients to discuss and identify their requirements.
 </li>
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 Coordinate with internal teams, clients, vendors, bloggers while executing on the brand.
 </li>
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 Addressing change in requirement stated by client during the interaction and getting it inculcated in collaboration with design, production &amp; operations.
 </li>
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 Co-ordinate internal projects and determine the best utilization of resources.
 </li>
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 Coordinate with clients and vendors for payments.
 </li>
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 Become a reliable point of contact for each client to help establish a strong business relationship.
 </li>
 </ul>
 
 
</div>

Social Media Executive

Mad Over Donuts

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 About the Role:
 
 
 
 Mad Over Donuts is seeking a dynamic professional to drive our corporate sales, manage bulk orders, and oversee outdoor catering operations. If you thrive in building B2B partnerships, coordinating events, and ensuring exceptional customer experiences, this role is for you!
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Lead corporate and institutional sales &ndash; from handling inquiries to closing deals
 </li>
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 Manage end-to-end bulk order planning and execution for corporate and private clients
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 Coordinate and execute outdoor catering events, ensuring seamless delivery and service
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 Build and nurture relationships with corporate clients, event agencies, and planners
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 Oversee logistics, delivery schedules, and quality standards for large-scale orders
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 Track sales performance, prepare reports, and drive repeat business opportunities
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in B2B sales, corporate accounts, hospitality, or F&amp;B industry
 </li>
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 Proven skills in client relationship management, negotiation, and coordination
 </li>
 <li>
 Prior experience managing large orders, events, or catering operations is an advantage
 </li>
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 Strong organizational and multitasking ability with an eye for detail
 </li>
 </ul>
 
 
 
 
 Willingness to travel for client meetings and event execution
 
</div>

Manager – Corporate Sales & Event Catering

Amaha

<div>
 
 
 About Amaha
 
 
 
 Welcome to Amaha, where we&rsquo;re redefining mental health care! Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.
 
 
 With a dedicated team of over 150 experts, we&rsquo;ve delivered more than 100,000 therapy sessions in 15+ languages across 600+ Indian cities. Our award-winning Amaha app offers 600+ self-care tools and resources, impacting the lives of over 5 million people globally. We also support workplaces and colleges with customized emotional well-being programs, reaching over 700,000 individuals.
 
 
 In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute, Children First, allowing us to provide holistic care for families and communities. Join us as we continue to grow and innovate in the mental health space!
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a Care Associate to manage the overall journey of our B2C users.
 
 
 Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Cultivating solid relationships with clients through the provision of exceptional service
 </li>
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 Maintaining an accurate record of all existing clients &amp; deliverables
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 Responding to client inquiries in a timely and professional manner
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 Managing all incoming data files from clients
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 Reviewing data for inconsistencies or anomalies &amp; communicating with clients about data changes or requirements
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 Preparing detailed reports for management and other teams by analyzing and interpreting data
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 Liaising with internal cross-functional teams to fulfill client expectations
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 </ul>
 
 
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Graduate from a reputed institution
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 0 to 1 years of relevant work experience
 </li>
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 A user-first mindset
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 Excellent verbal and written communication skills
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 High attention to detail
 </li>
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 Ability to work independently and flexibly
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 Ability to work exceptionally in a team &amp; work across diverse teams
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 Exceptional organizational skills
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 <li>
 Drive to innovate &amp; add value
 </li>
 <li>
 Ability to work well under pressure and meet deadlines
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What is it like working at Amaha?
 
 
 
 The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:
 
 <ul>
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 Working on multiple exciting projects
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 The chance to work with real innovators and leaders in the field
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 Working in a supportive, collaborative, and entrepreneurial atmosphere
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 Working with people who believe in hard work, sustainability, and ownership
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 Being part of a work culture that is driven by creativity and excellence
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 </ul>
 
 
 
 
 
 
 
 Our team is (mostly) young, energetic, the best at what they do, and growing every day.
 
 
 You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.
 
 
 If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!
 
 
 This is a full-time and hybrid role, based in Mumbai.
 
</div>

Care Associate

MediBuddy

<div>
 
 Job Brief:
 
 
 
 This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
 </li>
 <li>
 Identify and capitalize on growth opportunities within existing accounts
 </li>
 <li>
 Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution
 </li>
 <li>
 Drive revenue growth by identifying upsell and cross-sell opportunities
 </li>
 <li>
 Collaborate with internal teams to create tailored solutions that address client needs
 </li>
 <li>
 Monitor market trends and competitor activities to identify new business opportunities
 </li>
 <li>
 Build and nurture long-term, trusted relationships with key stakeholders and decision-makers
 </li>
 <li>
 Conduct regular business reviews and strategy sessions with clients
 </li>
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 Ensure proactive engagement to address client concerns and enhance customer experience
 </li>
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 Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects
 </li>
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 Manage contracts, service-level agreements, and key deliverables for assigned accounts.
 </li>
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 Mentor and guide junior account managers, fostering a high-performance culture
 </li>
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 Contribute to the development of best practices, processes, and frameworks for key account management
 </li>
 <li>
 Work closely with various external stakeholders including Insurance Companies, TPA&rsquo;s, Brokers etc
 </li>
 <li>
 Team Management and ensuring their Productivity &amp; growth
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor's/Master&rsquo;s degree in Business Administration, Marketing, Sales, or a related field
 </li>
 <li>
 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry
 </li>
 <li>
 Understand about Group Insurance ecosystem will be an advantage
 </li>
 <li>
 Proven track record of successfully managing large enterprise accounts
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication, negotiation, and presentation abilities
 </li>
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 Ability to work collaboratively with internal and external stakeholders
 </li>
 </ul>
</div>

Group Manager - KAM

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