account manager

key account manager

associate manager - customer success Jobs in Mumbai

associate manager - customer success

client manager

client service analyst

client relationship manager

Swiggy

<div>
 Way of Working - Office/Field - Employees will work full-time from their base location
 
 
 Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
 
 
 Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 With Swiggy's New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.
 
 
 Role &ndash; Sales Manager
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
 </li>
 <li>
 Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
 </li>
 <li>
 Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities.
 </li>
 <li>
 Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges.
 </li>
 <li>
 Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
 </li>
 <li>
 Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements.
 </li>
 <li>
 Deliver incremental counter share for all assigned clients by strategic planning to dominate market share.
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS.
 </li>
 <li>
 Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly..
 </li>
 <li>
 Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships.
 
 
 </li>
 </ul>
 
 Desired Candidate
 
 
 
 <ul>
 <li>
 Graduate with excellent communication skills.
 </li>
 <li>
 Good working knowledge and experience of e-commerce activities and all online marketing channels
 </li>
 <li>
 Confident, Pleasing and a go-getter personality
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Attitude &amp; Aptitude for Sales
 </li>
 <li>
 Should be a team player, working alongside people from all walks of life.
 </li>
 <li>
 Analytical, good Excel skills.
 </li>
 <li>
 Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
 </li>
 <li>
 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
 </li>
 <li>
 Creativity &amp; Initiative: Demonstrate creativity &amp; originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
 </li>
 <li>
 Being the face of Swiggy in the market and standing up for the values we believe in.
 
 
 </li>
 </ul>
 
 Key Skills Required
 
 
 
 <ul>
 <li>
 P&amp;L Understanding
 </li>
 <li>
 Market Research and Intelligence
 </li>
 <li>
 Customer Lifetime Value
 </li>
 <li>
 Business Development
 </li>
 <li>
 Data Logic
 </li>
 <li>
 Data Interpretation
 </li>
 <li>
 Data Visualization
 </li>
 <li>
 MS Excel
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Result Orientation
 </li>
 <li>
 Managing Relationships
 </li>
 <li>
 Conflict Management
 </li>
 <li>
 Problem-Solving
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Sales Manager I

FCB Kinnect

<div>
 
 
 Why This Role Rocks
 
 
 
 You&rsquo;ll lead the charge on brand relationships&mdash;bringing sharp thinking, creative ambition, and operational clarity to every brief. As a Senior Account Manager, you&rsquo;ll work at the intersection of ideas and execution&mdash;building trust with clients, guiding internal teams, and ensuring work that not only lands but leads.
 
 
 If you&rsquo;re someone who thrives on ownership, collaboration, and impact&mdash;this role is built for you.
 
 
 
 
 
 
 The Impact You&rsquo;ll Drive
 
 
 <ul>
 <li>
 Own and grow key client relationships with strategic partnership and proactive counsel
 </li>
 <li>
 Drive campaign delivery from start to scale&mdash;ensuring timeliness, quality, and performance
 </li>
 <li>
 Champion creative excellence by aligning brand needs with bold, effective ideas
 </li>
 <li>
 Lead campaign performance reviews, delivering insights that unlock future growth
 </li>
 <li>
 Mentor junior team members, nurture collaboration, and foster team culture
 </li>
 <li>
 Collaborate with cross-functional teams&mdash;Creative, Media, Strategy&mdash;to ensure seamless execution
 </li>
 <li>
 Lead internal innovation initiatives&mdash;improving workflows, tools, and team rituals
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 <ul>
 <li>
 4&ndash;6 years of experience in Account Management, preferably in a creative or digital-first agency
 </li>
 <li>
 Proven ability to manage large campaigns and multi-stakeholder environments
 </li>
 <li>
 Confident client communicator&mdash;able to manage expectations, present ideas, and lead discussions
 </li>
 <li>
 Working knowledge of GenAI tools (e.g., ChatGPT, Midjourney, Firefly) to accelerate briefing, brainstorming, and feedback cycles
 </li>
 <li>
 Proficiency in Meta Business Suite, Notion, or other campaign/project management platforms
 </li>
 <li>
 Strong understanding of campaign KPIs, performance tracking, and reporting dashboards
 </li>
 <li>
 Strategic thinker with storytelling skills, executional excellence, and a collaborative mindset
 </li>
 </ul>
 
 
</div>

Client Servicing Manager

Kulfi Collective

<div>
 
 
 What are we looking for
 
 
 
 Account Lead
 
 
 Reporting to: Account Director
 
 
 Company: Kulfi Collective
 
 
 Location: Mumbai
 
 
 Brands: Spotify/ Meta AI/ Equal AI
 
 
 
 Apply here: https://job-boards.greenhouse.io/kulficollective/jobs/4940071008?gh_src=37eqcoj88us
 
 
 
 
 
 
 
 About the role
 
 
 
 At Kulfi Collective, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.. We are looking for an Account Lead who shares our passion for shaping culture by combining talent, tech and data and building strong partnerships with some of the most progressive brands and platforms globally.
 
 
 An Account Lead will be responsible to lead and manage our client relationships, drive growth, and ensure the delivery of high-quality work.
 
 
 
 
 
 
 A day in the life of an Account Lead
 
 
 <ul>
 <li>
 Understand Kulfi's revenue and profitability model
 
 
 and ensure work is completed within given budgets, timelines and at the highest quality
 </li>
 <li>
 Manage the revenue and forecast for the allotted brands. Assist Account Directors in pitching for new business opportunities and driving growth on assigned brands to convert them to mega brands
 </li>
 <li>
 Responsible for managing and maintaining a cohesive and successful partnership between brands and relevant cross-functional teams/departments that are involved with the client
 </li>
 <li>
 Managing the projects, developing account management strategies and providing strategic recommendations to drive growth and achieve revenue targets.
 </li>
 <li>
 Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients&rsquo; marketplace. Have in-depth knowledge of what&rsquo;s going on in the marketplace to offer solutions to clients
 </li>
 <li>
 Variablizing (building an external team) for projects as and when required
 </li>
 <li>
 Own the brand. Own and communicate regularly with the client and the extended internal/external team
 </li>
 <li>
 Foster a culture of innovation, excellence, and continuous improvement
 </li>
 </ul>
 
 
 
 
 
 Qualities and skill sets we would like for you to showcase
 
 
 <ul>
 <li>
 3-5 years of experience in client servicing and account management.
 </li>
 <li>
 Proven track record of building strong relationships with clients and brands, and delivering exceptional results.
 </li>
 <li>
 Good understanding of end to end production which includes budgeting for projects.
 </li>
 <li>
 Excellent strategic thinking and problem-solving skills, with the ability to develop innovative solutions
 </li>
 <li>
 Strong workflow management and project management skills, with experience managing complex projects and teams
 </li>
 <li>
 Excellent team building and leadership skills, with the ability to motivate others
 </li>
 <li>
 Strong negotiation skills, with the ability to balance client needs with agency profitability
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner
 </li>
 </ul>
 
 
 
 
 
 More about Kulfi Collective
 
 
 
 We are committed to building an inclusive and diverse team at Kulfi Collective. We welcome candidates from all backgrounds, and strive to create a culture that values and respects diversity.
 
 
 
 
 
 Want to know more about Kulfi&rsquo;s incredible work, our culture, the benefits we offer, our journey and everything in between?
 
 
 
 Here
 
 is everything you need to know.
 
</div>

Account Lead

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 
 
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 
 
 This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
 
 
 
 Building and Maintaining Relationships
 
 : Developing strong, long-lasting relationships with clients to ensure their satisfaction and loyalty
 
 
 <ul>
 <li>
 Point of Contact: Acting as the primary point of contact for all client-related matters
 </li>
 <li>
 Negotiating Contracts: Handling contract negotiations and closing agreements to maximize profits
 </li>
 <li>
 Client Communication: Addressing client queries and identifying new business opportunities among existing customers
 </li>
 <li>
 Collaboration: Working closely with internal teams (like Customer Service and Product Development) to ensure the timely and successful delivery of solutions according to customer needs
 </li>
 <li>
 Sales and Reporting: Preparing sales reports and meeting sales quotas while keeping clients engaged with the company's products and services
 
 
 </li>
 </ul>
 
 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 
</div>

Client Manager

<div>
 
 About The Team
 
 
 
 
 Swiggy Dineout
 
 is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Sign Contracts with restaurants and handle inquiries from existing and new clients
 </li>
 <li>
 Gather sales lead from the market and approach restaurants actively for conversion
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same (such as discounting constructs, adding images &amp; descriptions in the menu, reducing cancellation etc)
 </li>
 <li>
 Grow revenue for Swiggy Dineout through upselling, cross-selling, Ads investment, and other channels as may be applicable
 </li>
 <li>
 A person has to complete sales reporting activities for Swiggy, including competition intelligence, keeping track of partner visits, and recent trends in the city which he or she manages
 </li>
 <li>
 Should be able to handle potential clients when on the field as the first in command
 </li>
 <li>
 The individual will be responsible for their hired City and will be required to move and set base in the City.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Knowledge of e-commerce activities or how the food delivery industry works (Not mandatory)
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality
 </li>
 <li>
 Decent communication skills in English &amp; Effective local language skills are mandatory
 </li>
 <li>
 Should have basic numerical skills (Eg. growth degrowth)
 </li>
 <li>
 Good Negotiation and influencing skills
 </li>
 <li>
 Self-motivated and driven by targets.
 </li>
 <li>
 Knowledge of MS Office or a similar suite is a plus
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law
</div>

Account Manager

Oberoi IBC

<div>
 
 
 Company Description
 
 
 
 Oberoi IBC is a full-service advertising agency based in Mumbai, serving Indian Family Businesses since 1995. Our mission is to empower Indian brands with creative and strategic innovation, specializing in ad campaigns with celebrities.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and approach potential clients and brand owners for new business opportunities.
 </li>
 <li>
 Promote and pitch our services such as
 
 Ad Films, Celebrity Endorsements, Corporate Films, Media Campaigns, Short Films
 
 , etc.
 </li>
 <li>
 Build and maintain strong, long-term relationships with clients.
 </li>
 <li>
 Understand client requirements and coordinate with internal teams to deliver effective solutions.
 </li>
 <li>
 Support in creating business proposals, presentations, and marketing strategies.
 </li>
 <li>
 Keep track of market trends, competitor activities, and emerging opportunities.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 MBA or Graduate in
 
 BMM / Marketing / Media / Communication
 
 or related field.
 </li>
 <li>
 
 Experience:
 
 Freshers are welcome.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Passionate about sales, marketing, and the entertainment industry.
 </li>
 <li>
 Strong willingness to learn and grow.
 </li>
 <li>
 Confident, proactive, and result-oriented approach.
 </li>
 </ul>
 
 
 
 
 
 Note: Candidate must be from Mumbai only
 
 
</div>

Business Development Executive

Orient Technologies Limited

<div>
 
 
 Job Description:
 
 
 
 
 
 
 We are looking for an experienced Accounts Manager with strong expertise in IT Sales, Software Sales, and IT Product Sales. The ideal candidate will manage and grow large B2G (Business-to-Government) accounts, drive revenue growth, and ensure customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage and grow government accounts to achieve sales targets.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Handle government procurement, tendering, and eProcurement portals.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with government officials and key stakeholders.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify new business opportunities and drive lead generation and client acquisition.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare and manage bids, proposals, and tenders.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure client retention, upselling, and long-term partnerships.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 
 
 
 <ul>
 <li>
 Government &amp; Corporate Account Management
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strategic Sales &amp; Business Development
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Tender &amp; Bid Management
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Relationship Building &amp; Stakeholder Engagement
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience
 
 :
 
 
 
 
 <ul>
 <li>
 Proven track record in IT Sales and Government Account Management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Experience in eProcurement and tendering processes.
 </li>
 </ul>
 
 
 
 
 Consistent achievement of sales targets
 
</div>

Government Account Manager

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