key account manager

sr account manager

account associate

assistant manager - crm

client manager - midmarket (ahmedabad) Jobs in Mumbai

client manager - midmarket (ahmedabad)

client relationship manager

MetaMorph

<div>
 
 
 
 
 About MetaMorph:
 
 
 
 
 
 We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy. With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle&mdash;360&deg;
 
 
 
 
 
 
 
 
 About Our Client:
 
 
 
 
 
 Our client is a Gen-Z-focused digital entertainment company creating culturally relevant content across OTT platforms and YouTube channel.
 
 
 Offerings include in-show integrations, targeted video ads, and influencer campaigns with show talent.
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 
 <ul>
 <li>
 Build trust by driving long-term partnerships for all stakeholders through escalation management and relationship building.
 </li>
 <li>
 Translate client briefs into innovative and compelling branded content solutions in collaboration with other teams.
 </li>
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 Oversee end-to-end campaign management to ensure value delivery and customer retention through cross-selling and upselling.
 </li>
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 We&rsquo;re in the business of selling unscripted content and we&rsquo;d love for you to bring strong storytelling skills&mdash;both in crafting compelling narratives and in pitching them effectively to clients.
 </li>
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 You will be expected to understand the digital ecosystem and keep abreast with industry analytics and trends.
 </li>
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 You will focus on maximizing revenue potential with the clients/agencies, leverage relationships to secure market intelligence for curated experiential or activations for brands.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 MBA with 8+ years of experience in media agency / consumer internet industry
 </li>
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 Preferred Experience: Worked with agencies
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
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 Unlimited paid leave.
 </li>
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 Full health insurance for individuals
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 Dedicated wellness leaves for female employees
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 Be part of a rapidly growing company with a proven track record of 6X growth over the last five years, offering immense opportunities for career advancement
 </li>
 </ul>
 
 
</div>

Head - Client Servicing | 7yrs + | Digital Media & Entertainment | Mumbai

Softcell Technologies Global Pvt. Ltd.

<div>
 
 
 Role: Key Account Manager or Account Manager
 
 
 
 
 
 
 
 Location: Mumbai
 
 
 
 
 
 
 Softcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of Named Accounts and positioning SI solutions from the portfolio of focus IT products and solutions. Softcell as a System Integrator specialises in implementing and supporting customers on these IT solutions.
 
 
 
 
 
 The KAM position is a client facing role, the main purpose being to uncover Large Value Enterprise Opportunities in the assigned accounts. The KAM is responsible for driving large value solution sales that the company focuses in the Enterprise customer space.
 
 
 
 
 
 The KAM has to interface with key cross-functional stakeholders to identify and consolidate business reach and service in each of the assigned accounts. The Key Account Manager is responsible for delivering against key strategic and functional goals across Softcell&rsquo;s portfolio of IT solutions comprising of products and technologies from leading OEMs that include Cyberark, Tenable, Silverfort , OKTA, Palo Alto, Trellix / FireEye, Cloudflare, &amp;Trend Microto name a few. The role would throw immense opportunities to drive critical cross-organisational business decisions, solve problems and interact with the top management and CXOs of the assigned accounts.
 
 
 
 
 
 
 What you will deliver at Softcell:
 
 
 
 
 
 <ul>
 <li>
 Take ownership of managing large enterprise accounts and driving and executing the business plan to reach to the revenue goals from these accounts Only from a set of OEMs.
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 <li>
 Understand the IT investment landscape of the customer and position the benefits of the focused solutions to the assigned customers by mapping the right solutions with the requirement of the customers.
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 Techno-commercial decisions on customer deals, responsible for cross-functional co-ordination from pre-sales upto business realisation.
 </li>
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 Prospect, develop, up-sell, cross-sell and generate new business opportunities with the assigned accounts.
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 Respond in a timely and complete manner to ongoing RFP&rsquo;s to achieve the quarterly targets
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 Map CXOs and key decision makers in the assigned accounts. Use customer insights to develop solutions that are aligned with the assigned accounts.
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 Understand the OEM sales and support structure and network with key members of OEM who are in touch with CXOs in your assigned accounts. Engage with OEMs to review opportunities and take their support where required to push for opportunity closure.
 </li>
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 Continuously track and analyse market dynamics, competition, pricing and technology developments; use feedback from market experience into revising and improving the business plan and strategy.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience you need for the Key Account Manager role:
 
 
 
 
 
 <ul>
 <li>
 Atleast 8 to 12 years of
 
 experience
 
 in SI Business in Cybersecurity or IT Infra.
 </li>
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 Experience in managing relationships with customers in Banking / Financial Services customers will be an added advantage
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 Experience in managing regulations in Banking / NBFC / Insurance domains will be an added advantage
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 High energy, inter-personal skills and HUNGER to win!
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 Ideal candidate should have experience in successfully leading teams or business units in delivering to the overall goals of the team/unit.
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 You should have an interest in learning, understanding and positioning technology. Learning includes one provided by company but also includes a high degree of self-learning and interest in understanding IT technology landscape and developments in this field.
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 MBA with specialisation in Marketing or any related field is a plus.
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 Excellent team work with good listening and business acumen.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 How Softcell will support you:
 
 
 
 
 
 <ul>
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 A great working environment.
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 Support from executive team in planning and driving the GTM.
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 </ul>
 
 
</div>

Key Account Manager

Crisil

<div>
 
 Job Title-
 
 Executive - Customer Success/ Client Relations
 
 
 
 Vertical -
 
 Data &amp; Capability (ertswhile GIX) - Operations Hub
 
 
 
 Location &ndash;
 
 Mumbai
 
 
 
 Experience-
 
 3 to 5 years
 
 
 
 Functional Responsibility / Domain Related
 
 
 
 <ul>
 <li>
 Be a part of team responsible for increasing the awareness of CRISIL Research products &amp; services (Industry Research platform &amp; Quantix)
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 Through trainings &amp; product demo&rsquo;s increase the users &amp; usage of the CRISIL research services in the defined territories/regions/client segments
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 Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies
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 Develop good rapport &amp; connect with the key users of various departments at the client organizations
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 Getting market feedbacks for new product development or enhancing existing products
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 Feedback &amp; testimonials to be collected on a timely basis from the users
 
 
 </li>
 </ul>
 
 Process Adherence
 
 
 
 <ul>
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 Self-motivated for achieving the business objectives
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 Constant upgradation of product knowledge for effectively communicating the value proposition to clients
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 Maintenance &amp; regular updation of contacts, client/product feedback &amp; meeting reports
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 Competition tracking and giving feeds on the same to business
 
 
 </li>
 </ul>
 
 Client Management / Stakeholder Management
 
 
 
 <ul>
 <li>
 Key account management through regular meetings with contacts across the hierarchy and across departments
 
 
 </li>
 </ul>
 
 Please note
 
 :
 
 
 <ul>
 <li>
 This is not a sales role
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 The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products
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 There are no target of revenue or lead generation as such
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 There might be travel to nearby region
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 </ul>
</div>

Executive - Customer Success (Client Relations)

Swiggy

<div>
 
 About Swiggy
 
 
 
 Founded in 2014, Swiggy is India&rsquo;s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
 
 
 
 About Mumbai Foodie
 
 
 
 In 2024, Swiggy joined forces with
 
 Servd
 
 (
 
 formerly known as Mumbai Foodie
 
 ), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city&rsquo;s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
 
 Servd
 
 has built a reputation as a trusted guide for food lovers. What began in
 
 Mumbai
 
 has now expanded to
 
 Pune
 
 ,
 
 Bengaluru
 
 ,
 
 Hyderabad
 
 ,
 
 Goa
 
 , and
 
 Delhi
 
 &mdash;with more cities on the horizon.
 
 
 To get a better grasp of the work we do, take a look at our city pages:
 
 
 &rarr; @mumbaifoodie
 
 
 &rarr; @pune.servd
 
 
 &rarr; @bengaluru.servd
 
 
 &rarr; @hyderabad.servd
 
 
 &rarr; @goa.servd
 
 
 &rarr; @delhi.servd
 
 
 &rarr; @servd.india
 
 
 
 What will you work on?
 
 
 
 <ul>
 <li>
 Manage day-to-day communication with clients, ensuring clarity, responsiveness, and alignment on goals.
 </li>
 <li>
 Translate client briefs into actionable tasks for internal teams and oversee timely, high-quality delivery.
 </li>
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 Coordinate across content, design, video, and strategy teams to ensure seamless project execution.
 </li>
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 Track campaign performance and lead post-campaign analysis to present insights, compile reports, and recommend improvements for future strategy
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 Anticipate and resolve client concerns, managing expectations with transparency and professionalism.
 </li>
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 Manage and mentor servicing team members across cities, ensuring consistency and collaboration across locations
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 Stay updated on client industries and digital trends to bring strategic value to conversations.
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 Collaborate closely with internal teams at Servd and Swiggy to ensure alignment and seamless workflow
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 Proven experience in client servicing within a creative or digital setup.
 </li>
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 Strong communication skills and ability to manage timelines, feedback, and cross-team coordination.
 </li>
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 Comfortable working with digital content and social media platforms.
 </li>
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 Proactive, solution-oriented, and calm under pressure.
 
 
 </li>
 </ul>
 
 &ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
</div>

Client Servicing Manager

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 
 
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 
 
 This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
 
 
 <ul>
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 Responsible for PC, Infrastructure, Servers, Storage and Solution business.
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 Develop and maintain relationship with new and existing set of customers.
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 Monitor customers , market, and competitor activities and provide feedback to the organization.
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 Work closely with Account sales executives, leading the day-to-day Account Development sales activities in assigned territory .
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 Meet and exceed sales target by volumes, revenue, territory penetration, market share, profitability and growth.
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 Develops specific plans to ensure revenue growth with his/her set of customers with specific focus on Premium mix. Maximize sale of SnP , Visuals, ISG .
 </li>
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 Responsible for finding, qualifying, signing and nurturing relationships with Customers, within an assigned territory.
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 Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans. Review sales progress and Customer satisfaction.
 </li>
 <li>
 Effectively maintain and keep current customer information and sales opportunities.
 
 
 </li>
 </ul>
 
 Critical Skills
 
 
 
 <ul>
 <li>
 Independent thinking and the willingness to initiate and lead Channel business in the market.
 </li>
 <li>
 High-level logical thinking, critical thinking
 </li>
 <li>
 Self-Starter/Entrepreneurial (not waiting for supervision or detailed instructions)
 </li>
 <li>
 Practical, flexible and results-oriented mindset
 </li>
 <li>
 Flexibility in working style to get things done
 </li>
 <li>
 Excellent presenter and strong commercial acumen - good ability to communicate ideas
 
 
 </li>
 </ul>
 
 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 
</div>

Client Manager - Midmarket (Ahmedabad)

YES BANK

<div>
 
 Market Assessment and Business Development
 
 
 
 <ul>
 <li>
 Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities.
 </li>
 <li>
 Participates as and when required in meetings with key customers, promoters, prospective customers to understand customer needs and use that information to propose possible solutions.
 </li>
 <li>
 Works towards maintaining and enhancing relationships with key customer accounts and prospective customers to ensure business continuity and growth.
 </li>
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 Leverages opportunities to manage complex relationships independently, under the overall supervision of Senior Relationship Managers/Team Leaders.
 
 
 </li>
 </ul>
 
 Revenue Generation
 
 
 
 <ul>
 <li>
 Identifies new sales opportunities and leveraging a knowledge sector driven relationship approach to enhance sales and revenue generation through new and existing customers for achievement of established targets and objectives.
 </li>
 <li>
 Targets product/ industry specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer &amp; relationship manager.
 
 
 </li>
 </ul>
 
 Portfolio Management and Deal Structuring
 
 
 
 <ul>
 <li>
 Works independently and under the supervision of Senior Relationship Managers/Team leaders in structuring and restructuring of deals to ensure they effectively address the clients&rsquo; financial requirement.
 </li>
 <li>
 Conducts research and collates necessary data for preparing credit proposals in line with customer requirements.
 </li>
 <li>
 Coordinates with CAD and other relevant stakeholders to ensure proposals/ approvals are approved and followed up in an efficient and timely manner.
 
 
 </li>
 </ul>
 
 Credit Appraisal
 
 
 
 <ul>
 <li>
 Credit Assessment and CAM preparation through detailed analysis
 </li>
 <li>
 Works in close coordination with key stakeholders from Risk Management to ensure adherence to established credit guidelines.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Completes all documentation and CRM updation to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance.
 </li>
 <li>
 Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required.
 </li>
 </ul>
</div>

Relationship Manager

Larsen & Toubro

<div>
 <ul>
 <li>
 Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
 
 
 </li>
 </ul>
 Leads Target_( week month quarter)
 
 
 Walkins Target_
 
 
 Revenue Target_
 
 
 Targets will be decided after meeting each team member individually and based upon
 
 
 
 What's Overall Company's Plan And What Launches Are Planned.
 
 
 
 <ul>
 <li>
 Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
 
 
 </li>
 </ul>
 Each of these functions will be given a Leads, Walkins and Revenue Target. we will need to drive it.
 
 
 <ul>
 <li>
 Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
 
 
 </li>
 </ul>
 Booked and Employee Base will be divided among the team.
 
 
 Each manager needs to own the base and do callings and meetings to generate Self sourced leads.
 
 
 50 connects / 5 Meetings daily .
 
 
 <ul>
 <li>
 Role will be Site based and once a week Review meeting will happen at HO.
 
 
 </li>
 </ul>
 Loyalty Sales managers will be based out of sales office where the launch is going on or where the most potential is there.
 
 
 In Launch full team will be based out of launch site.
 
 
 During Sustenance 1 member each at 4 active sustenace sites.
 
 
 Willingness to travel is a must.
 
 
 <ul>
 <li>
 Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
 </li>
 <li>
 Team will be fully trained of Loyalty and associate referral pitch and benefits.
 
 
 </li>
 </ul>
 They will need to ensure that each and every Booked client and employee is aware of the benefits .
 
 
 Mailers , whatsapp campaigns to be done for the base.
 
 
 <ul>
 <li>
 Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
 </li>
 <li>
 Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
 </li>
 </ul>
</div>

Assistant Manager - CRM

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