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assistant manager - crm

assistant manager crm

Larsen & Toubro

<div>
 <ul>
 <li>
 Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
 
 
 </li>
 </ul>
 Leads Target_( week month quarter)
 
 
 Walkins Target_
 
 
 Revenue Target_
 
 
 Targets will be decided after meeting each team member individually and based upon
 
 
 
 What's Overall Company's Plan And What Launches Are Planned.
 
 
 
 <ul>
 <li>
 Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
 
 
 </li>
 </ul>
 Each of these functions will be given a Leads, Walkins and Revenue Target. we will need to drive it.
 
 
 <ul>
 <li>
 Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
 
 
 </li>
 </ul>
 Booked and Employee Base will be divided among the team.
 
 
 Each manager needs to own the base and do callings and meetings to generate Self sourced leads.
 
 
 50 connects / 5 Meetings daily .
 
 
 <ul>
 <li>
 Role will be Site based and once a week Review meeting will happen at HO.
 
 
 </li>
 </ul>
 Loyalty Sales managers will be based out of sales office where the launch is going on or where the most potential is there.
 
 
 In Launch full team will be based out of launch site.
 
 
 During Sustenance 1 member each at 4 active sustenace sites.
 
 
 Willingness to travel is a must.
 
 
 <ul>
 <li>
 Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
 </li>
 <li>
 Team will be fully trained of Loyalty and associate referral pitch and benefits.
 
 
 </li>
 </ul>
 They will need to ensure that each and every Booked client and employee is aware of the benefits .
 
 
 Mailers , whatsapp campaigns to be done for the base.
 
 
 <ul>
 <li>
 Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
 </li>
 <li>
 Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
 </li>
 </ul>
</div>

Assistant Manager - CRM

Client Relationship Manager

Sony Pictures Networks India

<div>
 
 Job Description:
 
 
 
 
 
 Title: Assistant Manager &ndash; Programming Strategy &amp; Insights- Channel: Sony SAB
 
 
 Department: Research &amp; Programming Strategy
 
 
 Reports To: Manager / Senior Manager &ndash; Strategy &amp; Insights
 
 
 Location: Mumbai
 
 
 
 
 
 Role Overview
 
 <ul>
 <li>
 We are seeking a dynamic, analytical, and insight-driven Assistant Manager &ndash; Programming Strategy &amp; Insights to join the Research &amp; Strategy team at Sony SAB. This role is critical in shaping data-informed decision-making across Programming and Marketing by blending quantitative research with qualitative insights.
 </li>
 <li>
 As the key connector between the quantitative research team, qualitative insights function, and the programming strategy vertical, you will synthesize data into clear, actionable insights and create strategic narratives for senior management, content creators, and marketing teams.
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 1. Quantitative Analysis
 
 <ul>
 <li>
 Analyze audience data using BARC, internal analytics tools, and industry-standard measurement platforms.
 </li>
 <li>
 Interpret complex data sets to identify performance patterns across genres, time bands, demographics, and broadcast/digital platforms.
 </li>
 <li>
 Create dashboards, weekly performance summaries, and deep-dive analyses to guide programming decisions.
 </li>
 </ul>
 
 
 
 
 2. Insight Generation
 
 
 Integrate quantitative metrics with qualitative inputs (focus groups, consumer feedback, social listening, viewer behavior studies).
 
 <ul>
 <li>
 Build a holistic 360&deg; perspective of audience needs, content preferences, and consumption behaviours.
 </li>
 <li>
 Identify emerging trends, competitive shifts, and whitespace opportunities to support content development and scheduling
 </li>
 <li>
 strategy.
 </li>
 </ul>
 
 
 
 
 3. Strategy &amp; Narrative Building
 
 <ul>
 <li>
 Develop compelling insight decks for senior management, programming, and marketing teams.
 </li>
 <li>
 Convert raw data into clear strategic frameworks and story-driven presentations.
 </li>
 <li>
 Support content positioning, acquisition planning, and launch strategy with data-backed insights.
 </li>
 </ul>
 
 
 
 
 4. Cross-Functional Collaboration
 
 <ul>
 <li>
 Work closely with Programming, Marketing, Consumer Insights, Qualitative Research, and Digital Strategy teams to ensure
 </li>
 <li>
 strategic alignment.
 </li>
 <li>
 Act as the primary point of contact for quantitative insights within the Research &amp; Strategy ecosystem.
 </li>
 <li>
 Support key business reviews, content pitches, and channel strategy discussions with timely analysis.
 </li>
 </ul>
 
 
 
 
 Educational Background
 
 
 &bull; Bachelor's or Master&rsquo;s degree in Statistics, Data Science, Media Studies, Business Analytics, or related fields.
 
 
 
 
 
 Experience
 
 <ul>
 <li>
 5&ndash;8 years of experience in media, entertainment, broadcast, or audience research.
 </li>
 <li>
 Strong hands-on experience with BARC software and television/digital measurement tools.
 </li>
 </ul>
 
 
 
 
 Technical &amp; Analytical Skills
 
 <ul>
 <li>
 Advanced proficiency in BARC, Excel, Power BI, or similar analytics tools.
 </li>
 <li>
 Strong ability to translate data into visual insights using PowerPoint, Tableau, or other visualization platforms.
 </li>
 <li>
 High competency in identifying patterns, trends, and analytical insights.
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent communication and storytelling abilities.
 </li>
 <li>
 Strong attention to detail, structured thinking, and problem-solving orientation.
 </li>
 <li>
 Collaborative mindset, comfortable working with diverse and cross-functional teams.
 </li>
 <li>
 Ability to deliver under tight timelines in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in broadcast television, streaming platforms, or content strategy environments.
 </li>
 <li>
 Exposure to qualitative research methods and ability to blend them with quantitative frameworks.
 </li>
 <li>
 Prior experience supporting content, programming, or creative teams in dynamic organizations.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Be part of a core strategic team influencing programming and marketing decisions for a leading entertainment brand.
 </li>
 <li>
 Work at the intersection of data, storytelling, and creativity.
 </li>
 <li>
 Collaborate with senior leadership and creative talent shaping the future of Indian entertainment.
 </li>
 <li>
 Opportunity to impact high-visibility content strategies and contribute to the channel&rsquo;s growth narrative.
 </li>
 </ul>
</div>

Assistant Manager - Programming Strategy & Insights ( TV vertical)

The Sleep Company

<div>
 
 
 Role Overview :
 
 
 
 
 
 
 We are looking for a
 
 Mobile App Product Manager
 
 to own and scale The Sleep Company&rsquo;s Android &amp; iOS apps. This role will drive
 
 app-led growth, conversion, retention, and engagement
 
 , working closely with growth, tech, design, CRM, and business teams.
 
 
 You will be responsible for
 
 end-to-end product ownership
 
 from discovery and roadmap to execution, measurement, and iteration.
 
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 Product Ownership &amp; Strategy
 
 
 <ul>
 <li>
 Own the
 
 mobile app product roadmap
 
 aligned to business goals (GMV, conversion, repeat, LTV).
 </li>
 <li>
 Define
 
 clear success metrics
 
 (North Star, input vs output metrics).
 </li>
 <li>
 Identify opportunities to shift users from web/marketplace to app and increase app stickiness.
 </li>
 </ul>
 
 
 Growth &amp; Conversion
 
 
 <ul>
 <li>
 Drive
 
 app conversion rate optimization
 
 across PDP, PLP, checkout, login, and payment flows.
 </li>
 <li>
 Partner with performance, retention, and CRM teams on:
 </li>
 <li>
 App-only offers
 </li>
 <li>
 Personalization
 </li>
 <li>
 Push, in-app, WhatsApp deep links
 </li>
 <li>
 Own experimentation (A/B tests) with fast learning loops.
 </li>
 </ul>
 
 
 User Experience &amp; Engagement
 
 
 <ul>
 <li>
 Improve
 
 first-time user experience (FTUE)
 
 and onboarding.
 </li>
 <li>
 Build features to improve
 
 repeat rate, frequency, and app MAU/DAU
 
 .
 </li>
 <li>
 Work closely with design to ensure high-quality UX aligned to brand standards.
 </li>
 </ul>
 
 
 Execution &amp; Delivery
 
 
 <ul>
 <li>
 Translate business problems into
 
 PRDs, user stories, and acceptance criteria
 
 .
 </li>
 <li>
 Work with engineering teams to ensure on-time, high-quality delivery.
 </li>
 <li>
 Manage trade-offs between speed, quality, and tech debt.
 </li>
 </ul>
 
 
 Analytics &amp; Insights
 
 
 <ul>
 <li>
 Deeply analyze user behavior using tools like Firebase, GA, Mixpanel, Clevertap (or equivalent).
 </li>
 <li>
 Monitor funnels, cohorts, feature adoption, crashes, and performance metrics.
 </li>
 <li>
 Drive decisions using data, not opinions.
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Act as the
 
 single owner
 
 for the mobile app across business, tech, growth, and operations.
 </li>
 <li>
 Communicate roadmap, priorities, and outcomes clearly to leadership.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like (12 Months) :
 
 
 <ul>
 <li>
 Improved
 
 repeat purchase rate and app retention cohorts
 
 .
 </li>
 <li>
 Faster experimentation and cleaner release cycles.
 </li>
 <li>
 App becomes a
 
 core growth and retention lever
 
 , not just a channel.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience :
 
 
 <ul>
 <li>
 4&ndash;7 years of Product Management experience (consumer tech / D2C strongly preferred).
 </li>
 <li>
 Strong understanding of
 
 mobile app funnels and growth levers
 
 .
 </li>
 <li>
 Hands-on experience with:
 </li>
 <li>
 App analytics
 </li>
 <li>
 A/B testing
 </li>
 <li>
 Feature experimentation
 </li>
 <li>
 Ability to balance
 
 business outcomes with user experience
 
 .
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Good to Have :
 
 
 <ul>
 <li>
 Experience in D2C, retail, or omnichannel brands.
 </li>
 <li>
 Experience working with CRM, loyalty, or subscription features.
 </li>
 <li>
 Exposure to quick commerce or marketplace integrations.
 </li>
 </ul>
 
 
</div>

Product Manager - Mobile App

House of Anita Dongre Limited

<div>
 
 
 
 Role Summary
 
 -
 
 
 
 Senior Manager &ndash; Customer Care is responsible for leading customer care operations, elevating service quality, and driving a customer-centric culture. This role blends strategic vision with hands-on operational involvement to ensure superior customer satisfaction, efficient service delivery, and continuous process innovation. In addition to leadership duties, the Senior Manager will actively support day-to-day customer care activities, collaborating directly with agents across channels when needed.
 
 
 
 
 
 
 
 Key Responsibilities
 
 -
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop and execute customer care strategies aligned with business goals.
 </li>
 <li>
 Define service vision, SLAs, and long-term roadmap.
 </li>
 <li>
 Champion customer experience transformation and industry-best practices.
 </li>
 </ul>
 
 
 Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop customer care teams with a strong performance culture.
 </li>
 <li>
 Build SOPs and ensure adherence to service standards and QC processes.
 </li>
 <li>
 Oversee workforce planning, scheduling, and capability development.
 </li>
 </ul>
 
 
 Operations &amp; Escalation Management
 
 
 <ul>
 <li>
 Oversee daily operations to ensure high-quality, efficient service delivery.
 </li>
 <li>
 Serve as the highest escalation point and drive root cause analysis.
 </li>
 <li>
 Collaborate with cross-functional teams (Sales, Product, Tech, Ops) for seamless customer journeys and resolution.
 </li>
 <li>
 Participate directly in daily agent activities, including attending customer queries across channels when required.
 </li>
 </ul>
 
 
 Performance Analytics
 
 
 <ul>
 <li>
 Track KPIs such as CSAT, NPS, FRT, AHT, and SLA adherence.
 </li>
 <li>
 Provide insights and reports to leadership to guide business decisions.
 </li>
 <li>
 Lead QA audits, productivity tracking, and continuous monitoring of service metrics.
 </li>
 </ul>
 
 
 Process Improvement &amp; Innovation
 
 
 <ul>
 <li>
 Drive continuous improvement initiatives and process optimization.
 </li>
 <li>
 Implement modern service technologies (CRM, omnichannel tools, AI/chatbots).
 </li>
 <li>
 Improve self-service capabilities and reduce operational costs while enhancing service quality.
 </li>
 </ul>
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Strengthen customer relationships to boost loyalty, retention, and lifetime value.
 </li>
 <li>
 Develop customer advocacy and engagement programs.
 </li>
 <li>
 Track customer feedback and implement service enhancements.
 </li>
 </ul>
 
 
 
 
 
 
 Experience &amp; Technical Skills
 
 -
 
 
 <ul>
 <li>
 Proven leadership in customer service or contact center management.
 </li>
 <li>
 Expertise in CRM platforms (Kapture, Exotel, customer listening tools).
 </li>
 <li>
 Strong command of IVR, omnichannel systems, workforce management, MS Office, and analytics tools.
 </li>
 <li>
 Retail industry experience preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Core Competencies
 
 -
 
 
 <ul>
 <li>
 Strong leadership, coaching, and change-management capabilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with data-driven decision-making.
 </li>
 <li>
 High customer empathy and commitment to service excellence.
 </li>
 <li>
 Resilience, adaptability, agility and ability to manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 
 Key Performance Indicators
 
 -
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 CSAT, NPS
 </li>
 <li>
 
 Operational Efficiency:
 
 FRT, AHT, SLA adherence
 </li>
 <li>
 
 Team Performance:
 
 Productivity, training completion, employee satisfaction
 </li>
 <li>
 
 Financial Impact:
 
 Cost per contact, budget adherence
 </li>
 <li>
 
 Quality Assurance:
 
 QA scores, complaint resolution, escalation rate
 </li>
 <li>
 
 Innovation:
 
 Tech adoption, process improvements implemented
 </li>
 </ul>
 
 
</div>

Sr Manager - Customer Care

Unilever

<div>
 
 Job title
 
 : Global Procurement Assistant Manager Fine Chemicals
 
 
 
 Function:
 
 Procurement
 
 
 
 Location:
 
 Mumbai
 
 
 
 Req ID:
 
 R-1172575
 
 
 
 Main Job Purpose
 
 
 
 As a Global Procurement Assistant manager for Fine Chemicals, you will support the sourcing of a portfolio of B&amp;W-led Fine Chemicals to manage a portfolio of approximately &euro;40m for the business across various Non-food Functional ingredients (Vitamins, Organic Acids, Amino Acids, Glycols, Esters etc). This position reports to Sr. Manager Global Procurement, B&amp;W Chemicals.
 
 
 
 Main Accountabilities
 
 
 
 
 Material Strategy:
 
 
 
 <ul>
 <li>
 Support in building global sourcing strategy for all Non-food functional ingredients, clearly identifying the market trends in immediate and related chemicals markets.
 </li>
 <li>
 Drive alignment on the sourcing strategies, and support for successful execution from all key stakeholders across ranks in Business Groups, Business Units, R&amp;D, Supply Chain and Procurement teams.
 </li>
 <li>
 Identify risks to the business and prepare resilience plans to overcome them.
 </li>
 <li>
 Identify newer opportunities through transformational sourcing models for the business in accordance with the Lighthouse Strategy of Procurement: e.g. Joint buying, upstream buying, buy to sell, value chain intervention etc.
 
 
 </li>
 </ul>
 
 Portfolio Management
 
 
 
 <ul>
 <li>
 Develop short/mid-term negotiation strategies.
 </li>
 <li>
 Follow dynamically changing market conditions, understand direct and indirect factors influencing supply, demand and prices and develop a view of future markets trends for the business.
 </li>
 <li>
 Deep understanding of material value chains to unbundle and optimize delivered costs through lean principles, DTV, logistics optimization projects and de-dollarization initiatives.
 </li>
 <li>
 Full contracting cycle for the materials: from creation and administration of Tenders to the negotiation and closure of contract
 </li>
 <li>
 Create/ collaborate and approve sourcing contracts in the Contract Lifecycle Management system on time in full.
 </li>
 <li>
 Use Smart Buying tools for extracting greater value: eTender, cost-plus/ market-minus pricing mechanisms, nego-factory, etc.
 </li>
 <li>
 Compliance of materials with Unilever specifications, through approvals granted by R&amp;D teams.
 </li>
 <li>
 Continuously scans the market to benchmark Unilever&rsquo;s performance vs. competition.
 </li>
 <li>
 Support in driving the core procurement agenda on competitive buying, savings, innovation, quality, service, and sustainability.
 
 
 </li>
 </ul>
 
 Supplier Management
 
 
 
 <ul>
 <li>
 Nurture and manage supplier relationships to ensure Unilever gets top priority in service, quality, cash, and cost of materials.
 </li>
 <li>
 Measure and manage overall performance of suppliers while leading several strategic relationships.
 </li>
 <li>
 Manage all contracting discussions with the suppliers, including RFQ, negotiations, compliances, etc.
 </li>
 <li>
 Execute legal contracts with suppliers in the form of Unilever Purchase Agreement and Commercial Terms Contract (and where required, also Special Terms Contracts)
 </li>
 <li>
 Manage the Compliance of suppliers and sources on Unilever Supplier Qualification System (Aravo): Responsible Sourcing Policy compliance and Quality Assessment compliance.
 </li>
 <li>
 Engage and lead the discussions with PTW, and JBDP suppliers to identify opportunities on value generation, sustainability, and resilience.
 
 
 </li>
 </ul>
 
 Team &amp; Cross Functional Collaboration
 
 
 
 Lead strategic projects in the portfolio, through cross functional teams including BG/BU, R&amp;D, Finance, Legal, Supply Chain, Procurement, etc.
 
 
 Closely liaise with S&amp;I, Finance, Legal, R&amp;D teams to achieve common goals &amp; KPIs
 
 
 Lead few key strategic initiatives on behalf of the overall team.
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in commerce or engineering, with a strong supply chain/ procurement experience. MBA is an advantage.
 </li>
 <li>
 Minimum 2 years&rsquo; experience in supply chain or procurement.
 </li>
 <li>
 Very Strong Analytical, Interpretation and Communication skills: data/information analysis and presentation.
 </li>
 <li>
 Ability to read markets and convey findings along with recommendations, to the business.
 </li>
 <li>
 Comfort with systems: SAP CLM, USQS, SRS, HANA, Ariba, etc.
 </li>
 <li>
 Knowledge and experience of forecasting, planning processes, market operations, supply chains
 </li>
 <li>
 Basic understanding of chemicals and Consumer goods industry.
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding
 
</div>

Global Procurement Assistant Manager Fine Chemicals

eClerx

<div>
 
 
 Senior Business Analyst &ndash; GenAI &amp; Agentic AI
 
 
 
 
 Location: Mumbai
 
 
 
 
 Experience: 15+ years
 
 
 
 
 Department: Digital Transformation / AI &amp; Automation
 
 
 
 
 Reports To: Program Manager / Director &ndash; Intelligent Automation
 
 
 
 
 Role Overview
 
 
 
 We are seeking a highly experienced
 
 Senior Business Analyst (BA)
 
 with a strong background in
 
 Finance, Digital, and Customer Operations
 
 to lead the
 
 business analysis, solution design, and implementation of Generative AI and Agentic AI solutions
 
 . The ideal candidate will bridge business needs and AI capabilities&mdash;defining requirements, designing workflows, and shaping AI-driven automation strategies that deliver measurable business impact.
 
 
 You will collaborate closely with business stakeholders, data scientists, AI engineers, and RPA/Agentic developers to translate business problems into intelligent, automated, and context-aware digital solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Business Analysis &amp; Requirement Definition
 
 
 <ul>
 <li>
 Engage with business stakeholders to identify and prioritize AI-driven automation opportunities.
 </li>
 <li>
 Gather, document, and validate business requirements, user journeys, and process pain points across Finance, Digital, and Customer Operations domains.
 </li>
 <li>
 Define
 
 functional and non-functional requirements
 
 for GenAI, LLM-based, and Agentic AI use cases.
 </li>
 <li>
 Create
 
 use case blueprints
 
 including context, objectives, actors, sample prompts, data sources, expected outcomes, and performance metrics.
 </li>
 </ul>
 
 
 2. Solution Design &amp; AI Enablement
 
 
 <ul>
 <li>
 Work with AI/Agent engineers to design
 
 Agentic AI architectures
 
 , multi-agent workflows, and prompt engineering strategies.
 </li>
 <li>
 Define
 
 AI decision flows, orchestration logic, and knowledge sources
 
 (documents, APIs, CRM, ERP, databases, etc.).
 </li>
 <li>
 Support data readiness and context preparation (structured/unstructured data, embeddings, vector stores).
 </li>
 <li>
 Map legacy or manual workflows to
 
 GenAI-powered experiences
 
 (chatbots, copilots, process advisors, autonomous agents).
 </li>
 <li>
 Design and review
 
 mock-ups, low-fidelity prototypes, and process simulations
 
 .
 </li>
 </ul>
 
 
 3. Cross-functional Collaboration
 
 
 <ul>
 <li>
 Partner with technology, operations, and data teams to align business outcomes with AI implementation feasibility.
 </li>
 <li>
 Collaborate with
 
 UX teams
 
 to ensure AI-driven experiences are intuitive and aligned with business processes.
 </li>
 <li>
 Coordinate with
 
 project managers
 
 to ensure delivery milestones, scope, and success metrics are achieved.
 </li>
 </ul>
 
 
 4. Domain Expertise &amp; Value Realization
 
 
 <ul>
 <li>
 Apply deep domain knowledge in:
 </li>
 <li>
 
 Finance:
 
 Order-to-Cash, Record-to-Report, FP&amp;A, Procurement
 </li>
 <li>
 
 Digital Operations:
 
 Campaign management, content generation, analytics automation
 </li>
 <li>
 
 Customer Operations:
 
 Support process optimization, knowledge automation, customer experience improvement
 </li>
 <li>
 Translate domain challenges into
 
 GenAI-enabled insights and decision-support workflows
 
 .
 </li>
 <li>
 Track and measure business value realized from AI and automation initiatives.
 </li>
 </ul>
 
 
 5. Governance, Documentation &amp; Change Management
 
 
 <ul>
 <li>
 Maintain AI use case repository, requirement traceability, and change logs.
 </li>
 <li>
 Contribute to
 
 AI governance frameworks
 
 , ensuring transparency, explainability, and compliance.
 </li>
 <li>
 Conduct user training, stakeholder demos, and feedback sessions for continuous improvement.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 
 
 Technical &amp; Functional
 
 
 <ul>
 <li>
 10&ndash;12 years of experience as a
 
 Business Analyst
 
 , with at least
 
 3&ndash;4 years
 
 in
 
 AI/Automation/Intelligent Process Transformation
 
 projects.
 </li>
 <li>
 Strong understanding of
 
 Generative AI
 
 ,
 
 Large Language Models (LLMs)
 
 ,
 
 Agentic AI frameworks
 
 , and
 
 RPA
 
 .
 </li>
 <li>
 Hands-on experience in defining
 
 AI use cases, prompt frameworks, conversational flows, and agent behaviors
 
 .
 </li>
 <li>
 Knowledge of
 
 APIs, data pipelines, and knowledge graph concepts
 
 for AI enablement.
 </li>
 <li>
 Experience working with
 
 Autogen,
 
 
 UiPath, Microsoft Copilot Studio, OpenAI, Anthropic, LangChain, or similar platforms
 
 .
 </li>
 <li>
 Familiarity with
 
 process modeling (BPMN/UML)
 
 and tools such as
 
 Visio, Lucidchart, or ARIS
 
 .
 </li>
 <li>
 Exposure to
 
 cloud-based AI ecosystems
 
 (Azure OpenAI, AWS Bedrock, Google Vertex AI).
 </li>
 </ul>
 
 
 Business &amp; Analytical
 
 
 <ul>
 <li>
 Proven expertise in
 
 Finance, Digital, or Customer Operations
 
 processes.
 </li>
 <li>
 Strong analytical, problem-solving, and data interpretation skills.
 </li>
 <li>
 Ability to map
 
 business KPIs
 
 to AI/automation success metrics.
 </li>
 <li>
 Excellent communication and stakeholder management across business and IT.
 </li>
 <li>
 Experience in developing
 
 business cases, ROI models, and value realization reports
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 MBA or equivalent degree in Business, Technology, or Operations Management.
 </li>
 <li>
 Certifications:
 
 CBAP, PMP, UiPath Business Analyst, AI/ML Foundations, or GenAI certifications
 
 .
 </li>
 <li>
 Exposure to
 
 Agentic platforms
 
 such as
 
 n8n, Cogniflow, or AutoGPT-based architectures
 
 .
 </li>
 <li>
 Experience in Agile or Hybrid project delivery methodologies.
 </li>
 </ul>
 
 
 Key Attributes
 
 
 <ul>
 <li>
 Strategic thinker with a passion for innovation through AI.
 </li>
 <li>
 Self-starter with strong ownership and outcome orientation.
 </li>
 <li>
 Excellent interpersonal skills with the ability to engage both executives and technical teams.
 </li>
 <li>
 Curiosity-driven mindset with a focus on continuous learning in AI trends and technologies.
 </li>
 </ul>
 
 
 Example Project Exposure (Preferred)
 
 
 <ul>
 <li>
 GenAI-powered knowledge assistants or copilots.
 </li>
 <li>
 Agentic AI process automation (multi-agent workflows).
 </li>
 <li>
 Finance process intelligence or document automation.
 </li>
 <li>
 Customer support chatbot or decision assistant.
 </li>
 <li>
 AI-driven insights for operations and analytics.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

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