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analytics manager - immediate joiner Jobs in Mumbai

analytics manager - immediate joiner

analytics manager immediate joiner

The Sleep Company

<div>
 
 
 About the Company
 
 : Immediate Joiners only
 
 
 
 
 
 
 
 
 
 About the Role
 
 : We are seeking an Analytics Manager to lead our analytics function, owning the roadmap, execution, and team delivery across business units. This is a hands-on role where you will work across growth, product, and operations to deliver high-impact insights, steer strategic decisions, and manage a small but high-performing team of analysts.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Analytics Leadership &amp; Execution
 
 </li>
 <li>
 Lead a team of data analysts to deliver high-quality analysis and reporting across functions
 </li>
 <li>
 Drive the analytics roadmap: define priorities, align with stakeholders, and ensure timely execution
 </li>
 <li>
 Perform deep-dive analysis using statistical techniques like funnel, pre-post, and impact analysis
 </li>
 <li>
 Own and execute critical projects such as streamlining factory reports, PNL analysis buyer attribution, lead funnel optimization, pricing strategy, etc.
 </li>
 <li>
 </li>
 <li>
 
 Stakeholder Collaboration
 
 </li>
 <li>
 Work closely with leadership, sales, product, and ops teams to understand data needs and translate them into actionable insights
 </li>
 <li>
 Proactively share updates, push data-driven thinking, and influence business decisions with clear, concise insights
 </li>
 <li>
 </li>
 <li>
 
 Reporting &amp; Visualization
 
 </li>
 <li>
 Develop and maintain scalable dashboards and self-serve reporting tools to democratize data across the org
 </li>
 <li>
 Ensure real-time visibility into business KPIs, conversion funnels, retention metrics, etc.
 </li>
 <li>
 </li>
 <li>
 
 Team Development &amp; Data Quality
 
 </li>
 <li>
 Mentor analysts and ensure timely delivery of ad-hoc and recurring tasks
 </li>
 <li>
 Ensure data accuracy through audits, validations, and process improvements
 </li>
 <li>
 Identify opportunities to automate workflows and enhance data efficiency
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 Proficiency in SQL, Excel, and hands-on data modeling
 </li>
 <li>
 Strong understanding of statistical methods and business experimentation
 </li>
 <li>
 Experience with visualization tools like Looker, Tableau, or Power BI
 </li>
 <li>
 Strong business acumen and ability to communicate insights to non-technical stakeholders
 </li>
 <li>
 Experience managing and mentoring analysts
 </li>
 <li>
 Ability to prioritize tasks, manage timelines, and execute under tight deadlines
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join Us?
 
 You&rsquo;ll be at the heart of India's booming D2C revolution, working alongside a high-performing team solving complex, real-world problems. Here, your insights won&rsquo;t sit on a dashboard, they&rsquo;ll directly impact decisions across product, growth, and strategy!
 
 
 
</div>

Analytics Manager - Immediate Joiner

KPMG India

<div>
 
 
 About KPMG INDIA
 
 
 
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a CCR professional to lead and execute
 
 counterparty credit risk stress testing
 
 across derivative and securities financing portfolios. The role will design and run scenarios, quantify exposure and loss impacts (e.g.,
 
 EPE/PFE/CVA
 
 ), assess vulnerabilities (including
 
 wrong-way risk
 
 ), and deliver insights that support regulatory submissions (
 
 ICAAP/CCAR/EBA
 
 as applicable), risk appetite, and senior management decision-making.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Stress Testing &amp; Scenario Design
 
 </li>
 <li>
 Design, calibrate, and execute
 
 macro and idiosyncratic stress scenarios
 
 for CCR across different asset classes (Rates, FX, Credit, Equities, Commodities).
 </li>
 <li>
 Translate market shocks into
 
 exposure metrics
 
 (EAD, PFE, EPE) and
 
 valuation adjustments
 
 (CVA/DVA/FVA).
 </li>
 <li>
 Incorporate
 
 netting, collateral, margining
 
 , rehypothecation and
 
 CSA terms
 
 into stress outcomes.
 </li>
 <li>
 
 Modeling &amp; Analytics
 
 </li>
 <li>
 Build/maintain simulation frameworks (e.g.,
 
 Monte Carlo
 
 , exposure profiles, path-dependent features) to estimate stressed exposures.
 </li>
 <li>
 Assess
 
 wrong-way risk (WWR)
 
 , concentration risk, and procyclicality under severe but plausible scenarios.
 </li>
 <li>
 Support
 
 SA-CCR
 
 calculations and reconcile stress results with capital measures (e.g.,
 
 CVA capital
 
 ,
 
 Default risk charge
 
 ).
 </li>
 <li>
 
 Regulatory &amp; Governance
 
 </li>
 <li>
 Contribute to
 
 ICAAP
 
 ,
 
 CCAR/DFAST
 
 (if applicable), and
 
 EBA/PRA
 
 stress testing deliverables with robust documentation.
 </li>
 <li>
 Ensure model and process
 
 validation
 
 ,
 
 controls
 
 , and
 
 audit readiness
 
 ; respond to internal/external
 
 review findings
 
 .
 </li>
 <li>
 Maintain compliance with
 
 Basel III/IV
 
 ,
 
 RBI
 
 guidelines (where applicable), and internal
 
 risk policies
 
 .
 </li>
 <li>
 
 Data, Infrastructure, and Reporting
 
 </li>
 <li>
 Partner with Risk, Finance, Quant, Technology, and Front Office to source data, reconcile
 
 trade/market data
 
 , and improve data quality.
 </li>
 <li>
 Automate
 
 pipelines and dashboards
 
 for stress metrics and management reporting; develop clear
 
 board-level narratives
 
 .
 </li>
 <li>
 Produce timely
 
 MI reports
 
 , heatmaps, and drill-downs by
 
 counterparty, sector, product, and tenor
 
 .
 </li>
 <li>
 
 Stakeholder Engagement
 
 </li>
 <li>
 Present stress testing results to senior stakeholders; recommend
 
 risk mitigation
 
 (hedging, collateral optimization, limits).
 </li>
 <li>
 Support
 
 limit frameworks
 
 (PFE/CVA limits),
 
 risk appetite calibration
 
 , and
 
 contingency playbooks
 
 for stressed conditions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s/Master&rsquo;s in Finance, Economics, Mathematics, Statistics, Engineering, or related quantitative discipline.
 </li>
 <li>
 
 Experience:Analyst/Associate:
 
 2&ndash;5 years in CCR, risk modeling, stress testing, or quantitative analytics.
 </li>
 <li>
 6&ndash;10+ years with demonstrated leadership in CCR stress testing and regulatory delivery.
 </li>
 <li>
 
 Technical Skills:
 
 Hands-on with
 
 Python/R/SQL
 
 ; strong
 
 Excel/VBA
 
 ; familiarity with
 
 SAS
 
 /
 
 Matlab
 
 a plus.
 </li>
 <li>
 Experience with
 
 risk engines
 
 or pricing libraries (e.g., for exposure simulation, CVA).
 </li>
 <li>
 Proficient in
 
 derivatives pricing concepts
 
 , CSA terms, netting sets, and collateral mechanics.
 </li>
 <li>
 
 Risk &amp; Regulatory Knowledge:
 
 Solid understanding of
 
 Basel
 
 frameworks,
 
 SA-CCR
 
 ,
 
 ICAAP
 
 ; exposure to
 
 CCAR/EBA/PRA
 
 stress testing desirable.
 </li>
 <li>
 Knowledge of
 
 PFE/EPE
 
 ,
 
 CVA/DVA/FVA
 
 ,
 
 WWR
 
 , and
 
 concentration risk
 
 .
 </li>
 <li>
 
 Soft Skills:
 
 Strong analytical thinking, structured problem-solving, and attention to detail.
 </li>
 <li>
 Clear written and verbal communication; ability to present to senior management and regulators.
 </li>
 <li>
 Collaboration across
 
 Risk/FO/Quant/Tech
 
 ; project management in time-pressured environments.
 </li>
 </ul>
 
 
 
 
 Good communication skills, analytical and presentation skills are mandatory for the above skill set.
 
 
 If interested please send in your Cvs to anamikagandhi@kpmg.com.
 
 
 
 
 <ul>
 <li>
 Looking for selected candidates to join within 30 to 45 days or an immediate joiner.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Equal employment opportunity information
 
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you
 
 
 
</div>

Business Analyst -Counterparty Credit Risk

Sony Pictures Networks India

<div>
 
 Job Description:
 
 
 
 
 
 Title: Assistant Manager &ndash; Programming Strategy &amp; Insights- Channel: Sony SAB
 
 
 Department: Research &amp; Programming Strategy
 
 
 Reports To: Manager / Senior Manager &ndash; Strategy &amp; Insights
 
 
 Location: Mumbai
 
 
 
 
 
 Role Overview
 
 <ul>
 <li>
 We are seeking a dynamic, analytical, and insight-driven Assistant Manager &ndash; Programming Strategy &amp; Insights to join the Research &amp; Strategy team at Sony SAB. This role is critical in shaping data-informed decision-making across Programming and Marketing by blending quantitative research with qualitative insights.
 </li>
 <li>
 As the key connector between the quantitative research team, qualitative insights function, and the programming strategy vertical, you will synthesize data into clear, actionable insights and create strategic narratives for senior management, content creators, and marketing teams.
 </li>
 </ul>
 
 
 
 
 Key Responsibilities
 
 
 1. Quantitative Analysis
 
 <ul>
 <li>
 Analyze audience data using BARC, internal analytics tools, and industry-standard measurement platforms.
 </li>
 <li>
 Interpret complex data sets to identify performance patterns across genres, time bands, demographics, and broadcast/digital platforms.
 </li>
 <li>
 Create dashboards, weekly performance summaries, and deep-dive analyses to guide programming decisions.
 </li>
 </ul>
 
 
 
 
 2. Insight Generation
 
 
 Integrate quantitative metrics with qualitative inputs (focus groups, consumer feedback, social listening, viewer behavior studies).
 
 <ul>
 <li>
 Build a holistic 360&deg; perspective of audience needs, content preferences, and consumption behaviours.
 </li>
 <li>
 Identify emerging trends, competitive shifts, and whitespace opportunities to support content development and scheduling
 </li>
 <li>
 strategy.
 </li>
 </ul>
 
 
 
 
 3. Strategy &amp; Narrative Building
 
 <ul>
 <li>
 Develop compelling insight decks for senior management, programming, and marketing teams.
 </li>
 <li>
 Convert raw data into clear strategic frameworks and story-driven presentations.
 </li>
 <li>
 Support content positioning, acquisition planning, and launch strategy with data-backed insights.
 </li>
 </ul>
 
 
 
 
 4. Cross-Functional Collaboration
 
 <ul>
 <li>
 Work closely with Programming, Marketing, Consumer Insights, Qualitative Research, and Digital Strategy teams to ensure
 </li>
 <li>
 strategic alignment.
 </li>
 <li>
 Act as the primary point of contact for quantitative insights within the Research &amp; Strategy ecosystem.
 </li>
 <li>
 Support key business reviews, content pitches, and channel strategy discussions with timely analysis.
 </li>
 </ul>
 
 
 
 
 Educational Background
 
 
 &bull; Bachelor's or Master&rsquo;s degree in Statistics, Data Science, Media Studies, Business Analytics, or related fields.
 
 
 
 
 
 Experience
 
 <ul>
 <li>
 5&ndash;8 years of experience in media, entertainment, broadcast, or audience research.
 </li>
 <li>
 Strong hands-on experience with BARC software and television/digital measurement tools.
 </li>
 </ul>
 
 
 
 
 Technical &amp; Analytical Skills
 
 <ul>
 <li>
 Advanced proficiency in BARC, Excel, Power BI, or similar analytics tools.
 </li>
 <li>
 Strong ability to translate data into visual insights using PowerPoint, Tableau, or other visualization platforms.
 </li>
 <li>
 High competency in identifying patterns, trends, and analytical insights.
 </li>
 </ul>
 
 
 
 
 Soft Skills
 
 <ul>
 <li>
 Excellent communication and storytelling abilities.
 </li>
 <li>
 Strong attention to detail, structured thinking, and problem-solving orientation.
 </li>
 <li>
 Collaborative mindset, comfortable working with diverse and cross-functional teams.
 </li>
 <li>
 Ability to deliver under tight timelines in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in broadcast television, streaming platforms, or content strategy environments.
 </li>
 <li>
 Exposure to qualitative research methods and ability to blend them with quantitative frameworks.
 </li>
 <li>
 Prior experience supporting content, programming, or creative teams in dynamic organizations.
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Be part of a core strategic team influencing programming and marketing decisions for a leading entertainment brand.
 </li>
 <li>
 Work at the intersection of data, storytelling, and creativity.
 </li>
 <li>
 Collaborate with senior leadership and creative talent shaping the future of Indian entertainment.
 </li>
 <li>
 Opportunity to impact high-visibility content strategies and contribute to the channel&rsquo;s growth narrative.
 </li>
 </ul>
</div>

Assistant Manager - Programming Strategy & Insights ( TV vertical)

PwC India

<div>
 
 Location &ndash; Mumbai/ Gurgaon/ Bangalore
 
 
 LOS &ndash; Advisory, SBU &ndash;Risk Analytics, Level &ndash; Associate/ Senior Associate/ Manager, Qualification &ndash; Any Grad
 
 
 
 
 
 Job Description Summary &ndash;
 
 
 A career in our Investigations and Fact-Finding practice, within Fraud, Investigations and Regulatory Enforcement (FIRE) services, will provide you with the opportunity to help our clients understand where they might have vulnerabilities and develop solutions to manage the risks involved. We prevent, respond to and remediate a wide range of business threats, risks and complex issues.
 
 
 
 
 
 Our team helps businesses detect and investigate fraudulent activities or irregularities within their organization. As part of our team, you&rsquo;ll help investigate issues such as corporate irregularities, whistleblower allegations, asset misappropriation, regulatory violations, patent and copyright infringement and financial reporting fraud.
 
 
 
 
 
 Role &amp; Responsibilities
 
 
 &bull; Assist in drafting clear, concise, and extremely robust reports within tight timelines. and across a wide range of industries.
 
 
 &bull; Helps client understand and analyze various events or issues and design remedial measures to deal with them.
 
 
 &bull; Work with clients, fraud examiners, internal &amp; statutory auditors, attorneys, lawyers and law enforcement agencies in critical, challenging and highly sensitive assignments.
 
 
 &bull; Initiate Risk Analytics for Fraud Detection &amp; find solutions that best meet clients&rsquo; needs develop forensic methodologies and forensic strategies in difficult circumstances.
 
 
 &bull; Identify key potential legal and regulatory compliance issues and provide an objective review of organization&rsquo;s fraud risk management framework.
 
 
 &bull; Use advanced tools and business intelligence techniques in proactive identification of likely issues and events.
 
 
 &bull; Maintaining client confidential data and processing it within the confines of policy regarding data protection and confidentiality.
 
 
 &bull; Initiate risk analytics for fraud detection and find solutions that best meet clients&rsquo; needs and develop Forensic methodologies and strategies.
 
 
 &bull; Utilize proprietary forensic tools, forensic methodologies and forensic technology that include data mining and mapping, electronic discovery and computer forensic capabilities.
 
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 &bull; Chartered Accountant/ MBA
 
 
 &bull; Certified Fraud Examiner would be an additional advantage.
 
 
 &bull; Expertise in detecting and investigating frauds and maintaining corroborative evidence.
 
 
 
</div>

Senior Associate -Investigation & Disputes

Adobe

<div>
 
 
 Our Company
 
 
 
 
 Changing the world through digital experiences is what Adobe&rsquo;s all about. We give everyone&mdash;from emerging artists to global brands&mdash;everything they need to design and deliver exceptional digital experiences! We&rsquo;re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
 
 
 We&rsquo;re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
 
 
 
 Position
 
 
 
 Principal Customer Success Manager (Ultimate Success) &ndash; Digital Experience
 
 
 Business Unit: Adobe Customer Solutions
 
 
 Location: Mumbai, India
 
 
 
 
 Our Company
 
 
 
 
 As one of the world&rsquo;s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. From creators and students to small businesses, global enterprises, and nonprofit organizations &mdash; customers choose Adobe products to ideate, collaborate, be more productive, drive business growth, and build remarkable experiences.
 
 
 Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We&rsquo;re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
 
 
 The Opportunity
 
 
 <ul>
 <li>
 Join Adobe&rsquo;s Ultimate Success team in a Senior Customer Success Manager role, where you'll empower clients to bring to bear our groundbreaking technologies. This position is outstanding in its ability to cultivate positive relationships that drive customer satisfaction, retention, and growth. You'll be at the forefront of digital innovation, helping clients achieve their ambitions and implement flawless experiences.
 
 
 </li>
 </ul>
 Expectations from the role
 
 
 <ul>
 <li>
 Own and manage a portfolio of existing Digital Experience clients using solutions such as Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Campaign, and Real-Time Customer Data Platform (CDP).
 </li>
 <li>
 Drive key performance indicators: Product Adoption, Customer Confirmed Value, Customer satisfaction, Revenue Retention, and Account Growth.
 </li>
 <li>
 Ensure clients fully adopt and realize the value of Adobe&rsquo;s digital experience solutions on a continuous basis.
 </li>
 <li>
 Act as the primary owner to drive value for ongoing and new initiatives after client acquisition.
 </li>
 <li>
 Increase lifetime value of the Customer through greater advocacy and reference-ability, serving as a customer advocate.
 </li>
 <li>
 Collaborate with peers and leaders from diverse groups within the company such as Sales, Marketing, Product, and Engineering.
 </li>
 <li>
 Produce regular account updates and quarterly business review reports for customer and internal leadership.
 </li>
 <li>
 Keep clients informed about new product releases and relevant features.
 </li>
 <li>
 Facilitate client participation in Adobe-sponsored events.
 
 
 </li>
 </ul>
 What one needs to succeed
 
 
 <ul>
 <li>
 Customer Success professional with overall 15+ years of experience in Customer-facing roles or as a Martech professional with industry, consulting, or agency experience.
 </li>
 <li>
 Hands-on exposure to Marketing Technologies (MarTech) such as Digital analytics, personalization, CDP, SEO, SEM, email/channel marketing, website production, digital strategy, and Adobe Experience Platform.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher in Business, Marketing, Communications, IT, or related field. Advanced degree or equivalent experience in Business Administration (MBA) preferred.
 </li>
 <li>
 Proven track record of scaling operations by introducing scalable processes, optimizations, and automation.
 </li>
 <li>
 Excellent executive communication, negotiation, and presentation skills.
 </li>
 <li>
 Strong customer relationship management skills and passion for technology, digital innovation, and customer success.
 </li>
 <li>
 Growth mindset and positive attitude to deal with change
 </li>
 <li>
 Details on portfolio of technologies is provided below
 </li>
 <ul>
 <li>
 Data and Insights - Digital analytics (Adobe Analytics or Google Analytics), personalization, CDP (Read here - https://business.adobe.com/solutions/data-insights-audiences.html)
 </li>
 <li>
 Customer Journey/Marketing automation - SEO, SEM, email/channel marketing (Read here - https://business.adobe.com/solutions/customer-journeys.html)
 </li>
 <li>
 Content Management - Website production and digital strategy (Read here - https://business.adobe.com/solutions/content-management.html)
 </li>
 <li>
 Content Supply chain (Read here : https://business.adobe.com/solutions/content-supply-chain.html,
 </li>
 <li>
 Adobe Experience Platform and Gen AI (Read here - https://business.adobe.com/solutions/experience-management-platform.html)
 </li>
 <li>
 Personalization at Scale (Read here : https://business.adobe.com/solutions/personalization-at-scale.html)
 </li>
 <li>
 Digital Commerce (Read here - https://business.adobe.com/solutions/commerce.html)
 
 </li>
 </ul>
 </ul>
 Leadership at Adobe
 
 
 At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe For All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience.
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more about our vision here.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
 
 
 Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 
 
 Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
</div>

Principal Customer Success Manager

House of Anita Dongre Limited

<div>
 
 
 
 Role Summary
 
 -
 
 
 
 Senior Manager &ndash; Customer Care is responsible for leading customer care operations, elevating service quality, and driving a customer-centric culture. This role blends strategic vision with hands-on operational involvement to ensure superior customer satisfaction, efficient service delivery, and continuous process innovation. In addition to leadership duties, the Senior Manager will actively support day-to-day customer care activities, collaborating directly with agents across channels when needed.
 
 
 
 
 
 
 
 Key Responsibilities
 
 -
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop and execute customer care strategies aligned with business goals.
 </li>
 <li>
 Define service vision, SLAs, and long-term roadmap.
 </li>
 <li>
 Champion customer experience transformation and industry-best practices.
 </li>
 </ul>
 
 
 Team Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop customer care teams with a strong performance culture.
 </li>
 <li>
 Build SOPs and ensure adherence to service standards and QC processes.
 </li>
 <li>
 Oversee workforce planning, scheduling, and capability development.
 </li>
 </ul>
 
 
 Operations &amp; Escalation Management
 
 
 <ul>
 <li>
 Oversee daily operations to ensure high-quality, efficient service delivery.
 </li>
 <li>
 Serve as the highest escalation point and drive root cause analysis.
 </li>
 <li>
 Collaborate with cross-functional teams (Sales, Product, Tech, Ops) for seamless customer journeys and resolution.
 </li>
 <li>
 Participate directly in daily agent activities, including attending customer queries across channels when required.
 </li>
 </ul>
 
 
 Performance Analytics
 
 
 <ul>
 <li>
 Track KPIs such as CSAT, NPS, FRT, AHT, and SLA adherence.
 </li>
 <li>
 Provide insights and reports to leadership to guide business decisions.
 </li>
 <li>
 Lead QA audits, productivity tracking, and continuous monitoring of service metrics.
 </li>
 </ul>
 
 
 Process Improvement &amp; Innovation
 
 
 <ul>
 <li>
 Drive continuous improvement initiatives and process optimization.
 </li>
 <li>
 Implement modern service technologies (CRM, omnichannel tools, AI/chatbots).
 </li>
 <li>
 Improve self-service capabilities and reduce operational costs while enhancing service quality.
 </li>
 </ul>
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Strengthen customer relationships to boost loyalty, retention, and lifetime value.
 </li>
 <li>
 Develop customer advocacy and engagement programs.
 </li>
 <li>
 Track customer feedback and implement service enhancements.
 </li>
 </ul>
 
 
 
 
 
 
 Experience &amp; Technical Skills
 
 -
 
 
 <ul>
 <li>
 Proven leadership in customer service or contact center management.
 </li>
 <li>
 Expertise in CRM platforms (Kapture, Exotel, customer listening tools).
 </li>
 <li>
 Strong command of IVR, omnichannel systems, workforce management, MS Office, and analytics tools.
 </li>
 <li>
 Retail industry experience preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Core Competencies
 
 -
 
 
 <ul>
 <li>
 Strong leadership, coaching, and change-management capabilities.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with data-driven decision-making.
 </li>
 <li>
 High customer empathy and commitment to service excellence.
 </li>
 <li>
 Resilience, adaptability, agility and ability to manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 
 Key Performance Indicators
 
 -
 
 
 <ul>
 <li>
 
 Customer Satisfaction:
 
 CSAT, NPS
 </li>
 <li>
 
 Operational Efficiency:
 
 FRT, AHT, SLA adherence
 </li>
 <li>
 
 Team Performance:
 
 Productivity, training completion, employee satisfaction
 </li>
 <li>
 
 Financial Impact:
 
 Cost per contact, budget adherence
 </li>
 <li>
 
 Quality Assurance:
 
 QA scores, complaint resolution, escalation rate
 </li>
 <li>
 
 Innovation:
 
 Tech adoption, process improvements implemented
 </li>
 </ul>
 
 
</div>

Sr Manager - Customer Care

Godrej Agrovet Limited

<div>
 
 
 Job Title: Executive/Sr Executive &ndash; Procurement Research &amp; Operations.
 
 
 
 
 Department:
 
 Central Buying Organization (CBO)
 
 
 
 Location:
 
 HO &ndash; Mumbai
 
 
 
 Reports To:
 
 General Manager - CBO
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The role would be part of Central Buying Organization (CBO) in Animal Feed Business of Godrej Agrovet Limited (GAVL). CBO procures more than 1.5 MMT of Agri Products for multiple businesses of GAVL.
 
 
 The primary objective of the role would be to support procurement strategy and execution through robust data analytics, market intelligence, reporting, and cross-functional coordination. The incumbent will play a key role in enabling data-driven decision-making and driving efficiency across procurement processes. The role would play a pivotal role in helping procurement function navigate commodity volatility and make informed purchasing decisions. Agri Products are highly volatile in terms of prices and availability. Hence, accuracy and timeliness are highly critical in this role
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Data Collection &amp; Analysis
 
 
 <ul>
 <li>
 Collect, structure, and analyze procurement, supplier, and market data to support strategic sourcing and category management.
 </li>
 <li>
 Deliver data-backed insights to aid cost optimization, supplier evaluation, and risk management.
 </li>
 <li>
 </li>
 <li>
 
 2. Market Intelligence &amp; Trend Monitoring
 
 </li>
 <li>
 Conduct secondary research and collaborate with business and procurement teams to gather market intelligence.
 </li>
 <li>
 Track commodity pricing, industry trends, and supply dynamics to provide forward-looking inputs for procurement planning.
 </li>
 <li>
 </li>
 <li>
 
 3. Performance Reporting
 
 </li>
 <li>
 Prepare and publish regular dashboards and reports on category performance, cost trends, operational resources efficiency and key procurement metrics.
 </li>
 <li>
 Ensure accuracy and timeliness of reporting for internal stakeholders and leadership reviews.
 </li>
 <li>
 </li>
 <li>
 
 4. Analytical Presentation Development
 
 </li>
 <li>
 Translate complex data and analytics into clear, actionable insights through well-structured presentations.
 </li>
 <li>
 Prepare presentations on fundamental analysis on key commodities to aid short term and long term decision making
 </li>
 <li>
 Support internal business reviews and strategy discussions with meaningful visuals and summaries.
 </li>
 <li>
 </li>
 <li>
 
 5. Project Monitoring &amp; Regional Coordination
 
 </li>
 <li>
 Maintaining up to date execution status of key procurement initiatives across regions and categories.
 </li>
 <li>
 Act as a key enabler between central and regional teams, ensuring alignment on timelines, priorities, and outcomes.
 </li>
 <li>
 </li>
 <li>
 
 6. Procurement Dashboard Analytics
 
 </li>
 <li>
 Utilize SAP, Mobile apps, Power BI and other digital tools to review and analyze category dashboards.
 </li>
 <li>
 Engage with buying team members to review and generate insights to drive and take follow-up actions on identified areas of concern or opportunity.
 </li>
 </ul>
 
 
 
 
 Key Skills and Competencies:
 
 <ul>
 <li>
 Advanced skills in
 
 MS Excel
 
 (PivotTables, XLOOKUP, Power Query, Macros)
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 Experience in
 
 Power BI
 
 ,
 
 Tableau
 
 , or other data visualization platforms
 </li>
 <li>
 Working knowledge of
 
 ERP systems
 
 (SAP-MM, Tally, Oracle, or similar)
 </li>
 <li>
 Understanding of procurement processes, spend analysis, and cost structures
 </li>
 <li>
 Strong communication and stakeholder management skills
 </li>
 <li>
 High attention to detail and ability to work under time-sensitive monthly/annual closure cycles and quick turn around on need based management reporting
 </li>
 </ul>
 
 
 
 
 Educational Qualification:
 
 <ul>
 <li>
 Graduate in Commerce, Engineering, Statistics, or related field
 </li>
 <li>
 Management education in Supply Chain Mgmt / Operations / Business Analytics (preferred)
 </li>
 </ul>
 
 
 
 
 Preferred Background:
 
 <ul>
 <li>
 3-4 years in Procurement MIS, Reporting, or Analytics roles
 </li>
 <li>
 Experience of working in Procurement function with exposure to cross functional environment to ensure data consolidation from various touchpoints to generate meaningful insights
 </li>
 <li>
 Background in sourcing-intensive industries such as commodities trading, manufacturing, agri-business, automobiles, FMCG, or Pharma etc.
 </li>
 </ul>
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Senior Executive Procurement Research & Operations

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