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Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

The Luxury Closet

<div>
 
 About Us
 
 
 
 The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
 
 
 Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
 
 
 What do we offer?
 
 
 <ul>
 <li>
 A young, dynamic and forward-thinking environment
 </li>
 <li>
 Fast paced and very short decision times for changes
 </li>
 <li>
 A canvas for you to truly excel
 </li>
 <li>
 99% of uptime on sunshine
 
 
 </li>
 </ul>
 
 About The Role
 
 
 
 Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the worlds best customer experience.
 
 
 
 Responsibilities
 
 
 
 The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-
 
 
 <ul>
 <li>
 Managing all channels of Customer interaction, email, chat, phone
 </li>
 <li>
 Identifying and assessing customers needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
 </li>
 <li>
 Aim at converting general inquiries into a sale
 </li>
 <li>
 Aspire to bring customer delight in each and every interaction
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer accounts, and file documents where applicable
 </li>
 <li>
 Follow communication procedures, guidelines, and policies
 </li>
 <li>
 Maintain positive and professional interaction with all the departments associated with the Customer Service department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
 </li>
 <li>
 Excellent English and Arabic communication.
 </li>
 <li>
 Should be comfortable with 6 days workweek, rotational shifts
 </li>
 </ul>
</div>

Customer Service Executive - Egypt , Remote

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Sr. Associate ( Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
 </li>
 <li>
 Log and manage employee inquiries using the ticketing system (e.g., SNOW).
 </li>
 <li>
 Triage tickets to relevant HR teams and monitor resolution timelines.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities.
 </li>
 <li>
 Track and report recurring issues, providing insights and recommendations.
 </li>
 <li>
 Maximize first-call resolution to reduce escalations.
 </li>
 <li>
 Prepare weekly and monthly reports on call center performance and activities.
 </li>
 <li>
 Advise employees on HR policies, entitlements, and procedures.
 </li>
 <li>
 Ensure service delivery meets defined SLAs and KPIs.
 </li>
 <li>
 Support onboarding, training, and documentation for HR team members.
 </li>
 <li>
 Generate and manage attendance reports (e.g., overtime, absences, penalties).
 </li>
 <li>
 Ensure accurate payroll integration for attendance-related transactions.
 </li>
 <li>
 Issue disciplinary letters and maintain documentation.
 </li>
 <li>
 Troubleshoot payroll issues for Level 5 employees.
 </li>
 <li>
 Process vendor invoices and monitor payment status.
 </li>
 <li>
 Manage Talent Acquisition applications for Level 3 roles.
 </li>
 <li>
 Handle ID card issuance, replacements, and deactivations.
 </li>
 <li>
 Issue HR letters and conduct exit interviews for Level 3 employees.
 </li>
 <li>
 Analyze exit interview data to support strategic HR decisions.
 </li>
 <li>
 Execute monthly closing amendments accurately and on time.
 </li>
 <li>
 Manage SMS communication tools, including approvals and credit tracking.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management experience
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Very good Egnlish language skills
 </li>
 <li>
 Very good command of MS office and its applications
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Stakeholder management and empathy
 </li>
 <li>
 Ability to priorities and identify potential issues prior to escalations
 </li>
 </ul>
</div>

People Experience & Operations Senior Associate (Service Center)

Recro.Hive

<div>
 
 
 Company Description
 
 
 
 A very well known reputable telecommunication company is hiring Customer Service Representatives- UK account
 
 
 
 Role Description
 
 
 
 This is a full-time hybrid role for a Customer Service Representative. The day-to-day tasks include handling customer inquiries, providing excellent customer service, managing customer accounts, and ensuring customer satisfaction. The Customer Service Representative will also communicate effectively with clients to resolve issues and build strong relationships with customers.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 C1 English is a must
 </li>
 <li>
 Experience working as a Customer Service Representative
 </li>
 <li>
 Strong Communication and interpersonal skills
 </li>
 <li>
 Ability to work hybrid ( 8 days a month onsite)
 </li>
 <li>
 Strong problem-solving skills and a positive attitude
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent experience preferred
 </li>
 </ul>
</div>

Customer Service Representative- UK account

Talaat Moustafa Group

<div>
 Job description:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls with professionalism and efficiency.
 </li>
 <li>
 Provide accurate and timely information regarding TMG&rsquo;s products, services, and policies.
 </li>
 <li>
 Address customer inquiries, complaints, and requests promptly and effectively.
 </li>
 <li>
 Record and maintain up-to-date customer information in the CRM system.
 </li>
 <li>
 Follow up with customers to ensure satisfaction and resolution of their concerns.
 </li>
 <li>
 Collaborate with internal departments to resolve customer issues and improve service delivery.
 </li>
 <li>
 Maintain strong knowledge of products and services to ensure high-quality customer interactions.
 </li>
 <li>
 Achieve performance targets related to call handling, service quality, and customer satisfaction.
 </li>
 </ul>
</div>

Customer Service

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Not Applicable
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 The ServiceNow Developer &ndash; Senior Associate plays a critical role in the design, development, and maintenance of ServiceNow applications and workflows. They will leverage their knowledge of JavaScript, low-code/no-code configurations, and platform capabilities to build scalable solutions across various ServiceNow modules. This role requires experience with application development, external system integrations, and the ability to support enterprise-level service delivery. The Senior Associate is also expected to mentor junior developers and uphold coding and development best practices.
 
 
 Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
 
 The ServiceNow Developer &ndash; Senior Associate contributes to enhancing and maintaining the ServiceNow platform to improve business efficiency and enable cross-functional solutions.
 
 
 <ul>
 <li>
 Design, develop, and maintain custom applications and modules on the ServiceNow platform.
 </li>
 </ul>
 <ul>
 <li>
 Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
 </li>
 </ul>
 <ul>
 <li>
 Collaborate with cross-functional teams to translate business requirements into scalable technical solutions.
 </li>
 </ul>
 <ul>
 <li>
 Integrate ServiceNow with external systems using REST/SOAP APIs.
 </li>
 </ul>
 <ul>
 <li>
 Participate in code reviews, release planning, and Agile ceremonies to ensure clean, maintainable code.
 </li>
 </ul>
 <ul>
 <li>
 Provide mentorship and guidance to junior developers, promoting platform standards and best practices.
 
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 4-7 years of working experience in a ServiceNow development role.
 </li>
 </ul>
 <ul>
 <li>
 ServiceNow Certified System Administrator (CSA) - required.
 </li>
 </ul>
 <ul>
 <li>
 ServiceNow Certified Application Developer (CAD) - required.
 </li>
 </ul>
 <ul>
 <li>
 ServiceNow ITSM Certification - preferred.
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 <ul>
 <li>
 JavaScript Programming - Proficient in client-side and server-side scripting within the ServiceNow platform.
 </li>
 </ul>
 <ul>
 <li>
 ServiceNow Platform Development - Skilled in building custom applications and workflows across modules.
 </li>
 </ul>
 <ul>
 <li>
 REST and SOAP Integration - Capable of integrating ServiceNow with external systems using standard APIs.
 </li>
 </ul>
 <ul>
 <li>
 Agile/Scrum Methodologies - Comfortable working in iterative development environments and sprints.
 </li>
 </ul>
 <ul>
 <li>
 Proficient in HTML, CSS, XML, SOAP, and REST.
 </li>
 </ul>
 <ul>
 <li>
 Experienced using the ServiceNow App Developer tooling.
 
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow ITSM, ITOM, and ITAM modules.
 </li>
 </ul>
 <ul>
 <li>
 Experience with Service Catalog and CMDB.
 </li>
 </ul>
 <ul>
 <li>
 Familiarity with low-code/no-code development on ServiceNow App Engine.
 </li>
 </ul>
 <ul>
 <li>
 Exposure to ServiceNow Flow Designer.
 </li>
 </ul>
 <ul>
 <li>
 Understanding of Performance Analytics and IntegrationHub is a plus, but not required.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
</div>

ETIC, ServiceNow Developer - Senior Associate

PwC Middle East

<div>
 
 
 Description
 
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 
 
 The ServiceNow Developer &ndash; Senior Associate plays a critical role in the design, development, and maintenance of ServiceNow applications and workflows. They will leverage their knowledge of JavaScript, low-code/no-code configurations, and platform capabilities to build scalable solutions across various ServiceNow modules. This role requires experience with application development, external system integrations, and the ability to support enterprise-level service delivery. The Senior Associate is also expected to mentor junior developers and uphold coding and development best practices.
 
 
 Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
 
 
 The ServiceNow Developer &ndash; Senior Associate contributes to enhancing and maintaining the ServiceNow platform to improve business efficiency and enable cross-functional solutions.
 
 
 <ul>
 <li>
 Design, develop, and maintain custom applications and modules on the ServiceNow platform.
 </li>
 <li>
 Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
 </li>
 <li>
 Collaborate with cross-functional teams to translate business requirements into scalable technical solutions.
 </li>
 <li>
 Integrate ServiceNow with external systems using REST/SOAP APIs.
 </li>
 <li>
 Participate in code reviews, release planning, and Agile ceremonies to ensure clean, maintainable code.
 </li>
 <li>
 Provide mentorship and guidance to junior developers, promoting platform standards and best practices.
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 4-7 years of working experience in a ServiceNow development role.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) - required.
 </li>
 <li>
 ServiceNow Certified Application Developer (CAD) - required.
 </li>
 <li>
 ServiceNow ITSM Certification - preferred.
 
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 <ul>
 <li>
 JavaScript Programming - Proficient in client-side and server-side scripting within the ServiceNow platform.
 </li>
 <li>
 ServiceNow Platform Development - Skilled in building custom applications and workflows across modules.
 </li>
 <li>
 REST and SOAP Integration - Capable of integrating ServiceNow with external systems using standard APIs.
 </li>
 <li>
 Agile/Scrum Methodologies - Comfortable working in iterative development environments and sprints.
 </li>
 <li>
 Proficient in HTML, CSS, XML, SOAP, and REST.
 </li>
 <li>
 Experienced using the ServiceNow App Developer tooling.
 
 
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 Understanding of ServiceNow ITSM, ITOM, and ITAM modules.
 </li>
 <li>
 Experience with Service Catalog and CMDB.
 </li>
 <li>
 Familiarity with low-code/no-code development on ServiceNow App Engine.
 </li>
 <li>
 Exposure to ServiceNow Flow Designer.
 </li>
 <li>
 Understanding of Performance Analytics and IntegrationHub is a plus, but not required.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 Travel Requirements
 
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

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676 client service associate jobs IN Cairo

Customer Service Associate

Customer Service Executive - Egypt , Remote

People Experience & Operations Senior Associate (Service Center)

Customer Service Representative- UK account

Customer Service

ETIC, ServiceNow Developer - Senior Associate

ETIC, ServiceNow Developer - Senior Associate