customer service representative Jobs in Lahore

customer service representative

accounts manager

customer sales representative Jobs in Lahore

customer sales representative

sales manager

customer support specialist Jobs in Lahore

customer support specialist

client service manager

The Star Sterling Limited

Job descriptionJob description Who Are We?Star Sterling is a back accounting office recruiting for multiple positions for our client, a UK-based firm of professional advisers. With offices in London, Birmingham, and Manchester, they provide accounting, taxation, legal and digital services to small businesses across the UK.They are regulated by The Institute of Chartered Accountants in England and Wales (ICAEW) and The Association of Chartered Certified Accountants (ACCA). A successful candidate will be joining their growing team in Pakistan. It&rsquo;s a progressive role where a candidate will be groomed to become a Client Service Manager with their portfolio of clients shortly.Job Description:1. Must have a solid understanding of double-entry, ledgers, charts of accounts, and VAT return 2. Must be able to:<ul><li>Record business transactions (sales, purchases &amp; expenses). Record bank transactions, including credit cards</li><li>Demonstrate solid knowledge of different VAT schemes</li><li>Demonstrate solid knowledge of period-end journals like payroll, depreciation, etc.</li><li>Perform bank reconciliations, including credit card</li><li>Perform trade receivables and payables reconciliations</li><li>Complete VAT returns, including EC sales</li><li>Complete payroll, including CIS</li><li>Develop process documentation to increase efficiency</li></ul>3. Anything else required as part of the roleWhat are we looking for?<ul><li>You must have ALL the below skills to qualify for an interview.</li><li>ICAEW, ACCA qualified (not part-qualified)</li><li>Relevant bookkeeping experience of a minimum of 2-3 years in an accounting or auditing firm.</li><li>The right attitude and eagerness to learn.</li><li>Must have excellent written and verbal communication skills (English).</li><li>UK client experience is necessary.</li><li>Knowledge of Xero and QBO is necessary.</li></ul>Job Timings:<ul><li>12:00 pm to 09:00 pm (Local Time)</li></ul>We will love to hear from you if you believe you are suitable for the role.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Bookkeeper( UK based firm)

BridgeBlue Pakistan

We are hiringManager &ndash; Client Services &amp; Operations (Female Only) for our customer service centre based at DHA Phase-6, LahoreRequirement: Must have 05 years of relevant experienceMust be able to handle daily office operations and clients and lead a team of 15-20 persons.Maintain a exceptional customer services experience.Exceptional Communication SkillsEducation: Master in Public Administration or EquivalentOffice Location: DHA Phase-6,Timings: 9am to 5pm (Mon-Sat)Job Type: Full-timePay: From Rs120,000.00 per monthApplication Question(s):<ul><li>Have you read the Job ad and requirement carefully?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Operations and Customer Care: 5 years (Required)</li></ul>Work Location: In person

Manager Client Services and Operations

Tahir Brothers Law Company (Pvt) Ltd

- Manage client accounts, prepare tax returns, and ensure compliance- Maintain accurate records, communicate with clients, and provide exceptional service- Assist in budgeting, forecasting, and financial analysis- Collaborate with colleagues to achieve team goalsJob Types: Full-time, Contract, Internship, Fresher Contract length: 24 monthsExpected Start Date: 01/02/2025

Account Manager , Associate Accountant

Sharp Brains

As a Service Delivery Manager (SDM), you will be the single point of contact and the trusted advisor for our most important clients. Your primary mission is to ensure the seamless delivery of our data center and telecom services, uphold stringent SLAs, drive continuous improvement, and foster deep, strategic relationships that promote client satisfaction and growth.You will act as the bridge between the client and our internal technical, operational, and sales teams, translating client needs into actionable plans and ensuring our services deliver maximum value.Key Responsibilities<ul><li>Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders, acting as their primary advocate within our organization.</li><li>Service Level Agreement (SLA) Management: Proactively monitor, report on, and manage performance against all SLAs. Lead root cause analysis and post-incident reviews for any service interruptions.</li><li>Incident &amp; Problem Management: Serve as the escalation point for major incidents, ensuring effective communication and swift resolution. Drive problem management initiatives to prevent future issues.</li><li>Service Reviews: Conduct regular operational and strategic service review meetings with clients, presenting performance metrics, project updates, and strategic initiatives.</li><li>Project Oversight: Coordinate with Project Management and Engineering teams to ensure smooth onboarding of new services and changes for existing clients, minimizing impact and managing expectations.</li><li>Continuous Improvement: Identify opportunities to enhance service quality, improve processes, and increase efficiency, both for the client and internally.</li><li>Commercial Management: Support the sales team in identifying growth opportunities (upsell/cross-sell) and managing contract renewals.</li><li>Documentation: Ensure all client documentation, including Service Design Packages (SDPs) and operational guides, are accurate and up-to-date.</li></ul>What We're Looking For (Qualifications &amp; Experience)Required:<ul><li>Bachelor's degree in Information Technology, Business Management, Telecommunications, or a related field, or equivalent practical experience.</li><li>5+ years of proven experience in a Service Delivery Manager, Client Success Manager, or similar client-facing role within the data center and/or telecommunications industry.</li><li>Deep understanding of data center infrastructures (power, cooling, cabling, security) and telecom services (MPLS, SD-WAN, Ethernet, DIA, colocation, cloud connectivity).</li><li>Strong knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and experience managing SLAs and KPIs.</li><li>Exceptional client-facing and communication skills, with the ability to explain complex technical issues to a non-technical audience.</li><li>Proven ability to manage multiple high-priority clients and projects in a fast-paced environment.</li><li>Strong analytical and problem-solving skills with a focus on proactive prevention.</li></ul>Preferred:<ul><li>ITIL Foundation v3/v4 certification.</li><li>Experience with CRM and service management tools (e.g., Salesforce, ServiceNow, Jira).</li><li>PMP or other project management certification is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager (Data Center Telecom Experience)

Sharp Brains - Global IT Support

Role Title: Service Delivery ManagerLocation: Onsite in Johar Town, LahoreShift: 12-hour rotational shiftsCompany Description: Sharp Brains is an IT Services &amp; Solutions Provider based in the UK, offering comprehensive IT and software solutions for businesses. Our dedicated, highly-skilled teams deliver on-demand and managed technical support worldwide, 24/7, tailored to meet the dynamic and challenging needs of our clients. We aim to be the most innovative IT managed services provider, upholding values of trust, expertise, and simplicity.Role Description:As a Service Delivery Manager, you will be responsible for coordinating the efficient deployment of IT support engineers to client sites, maintaining client satisfaction, managing project timelines, and ensuring high service quality. This role requires client interaction, telecom experience, and expertise in IT customer support.Key Responsibilities:1. IT Engineer Deployment:- Plan and manage the assignment of IT engineers to client sites for timely service delivery.- Ensure swift resolution of client IT issues and service requests.- Monitor and assess the quality and performance of on-site engineers.2. Client Relationship Management:- Act as the primary contact for clients to address IT needs, concerns, and requirements.- Strengthen client relationships, ensuring consistent client satisfaction.3. Staff Augmentation &amp; Coordination:- Work with internal and external teams to determine IT resource requirements.- Oversee the placement of additional IT professionals as needed.4. Project Management:- Manage client IT projects, ensuring completion within scope, time, and budget constraints.- Oversee all stages of project planning, execution, and quality control.5. Requirement Analysis:- Analyse client requirements to define project scope and technical specifications.- Align projects with client expectations through detailed requirement analysis.6. Technical Support Oversight:- Offer technical guidance to IT engineers on complex issues.- Support engineers in resolving critical technical challenges when required.7. Performance Tracking:- Define and track KPIs for service delivery and client satisfaction.- Continuously evaluate and improve service quality.8. Documentation and Reporting:- Maintain accurate records of project plans, client communications, and engineer assignments.- Generate detailed reports on project progress and performance metrics.Qualifications:- Education: Bachelor&rsquo;s degree in IT, computer science, or a related field.- Experience: 3-5 years in IT service management, client support, and telecom.- Technical Skills: Knowledge of IT infrastructure, networking, and technical troubleshooting.- Client Focus: Strong client service and relationship-building abilities.- Analytical Abilities: Proficient in conducting requirement analysis and project scoping.- Communication: Excellent verbal and written communication skills.- Leadership: Ability to guide and mentor IT engineers.Job Type: Full-timePay: From Rs1.00 per monthWork Location: In personApplication Deadline: 29/11/2024

Service Delivery Manager

The OpportunityWe are seeking a highly skilled and strategic Service Delivery Manager to own and drive two of our most critical service lines: Global Staff Augmentation and Large-Scale IT Technology Project Management.This is not a typical SDM role. You will be the central point of ownership for ensuring the flawless delivery of specialised talent and the successful execution of complex, multi-million dollar technology refresh programs. You will act as the trusted advisor to our clients, the champion for our deployed teams, and the internal leader ensuring financial and operational excellence.Key ResponsibilitiesGlobal Staff Augmentation Delivery:<ul><li>Serve as the primary point of contact and relationship manager for clients utilising our global augmentation services.</li><li>Partner with Talent Acquisition to define, source, and onboard top-tier IT talent that precisely matches client requirements.</li><li>Manage the end-to-end life cycle of all augmented resources (contractors, consultants), from onboarding and performance management to offboarding.</li><li>Ensure high levels of satisfaction for both the client and the deployed consultants through regular check-ins, reviews, and proactive issue resolution.</li><li>Track and report on key performance indicators (KPIs) such as utilisation, client satisfaction (CSAT), and consultant performance.</li></ul>IT Technology Project Leadership:<ul><li>Lead the service delivery of major global IT transformation projects (e.g., enterprise-wide OS upgrades, hardware refresh, cloud migration support, global software rollouts).</li><li>Develop and manage detailed project plans, timelines, budgets, and resource allocation for tech replacement initiatives.</li><li>Coordinate closely with technical leads, project managers, and client stakeholders to ensure alignment on goals, milestones, and risk mitigation.</li><li>Manage the logistics of global hardware/software deployment, including procurement, shipping, staging, and reverse logistics.</li><li>Provide executive-level reporting on project status, financials, risks, and outcomes.</li></ul>Strategic &amp; Operational Management:<ul><li>Develop and manage service budgets, forecasts, and P&amp;L for your assigned accounts and projects.</li><li>Identify and implement continuous improvement initiatives to enhance delivery processes, increase efficiency, and reduce costs.</li><li>Manage contractual agreements (SOWs, MSAs) and ensure all delivery aspects meet or exceed SLA commitments.</li><li>Proactively identify and mitigate risks that could impact delivery, quality, or client satisfaction.</li></ul>What We're Looking For (Qualifications)Required:<ul><li>5+ years of experience in a Service Delivery Manager, Senior Project Manager, or Client Success Manager role within a global IT services or consulting environment.</li><li>Proven, hands-on experience managing large-scale IT technology replacement or refresh projects (e.g., PC/laptop refreshes, Windows upgrades, data center migrations).</li><li>Demonstrable experience managing IT staff augmentation programs, including managing a distributed team of consultants/contractors.</li><li>Exceptional financial acumen with experience managing budgets, forecasts, and P&amp;L for multi-million dollar accounts.</li><li>Outstanding client-facing and internal communication skills, with the ability to present complex ideas clearly to both technical and executive audiences.</li><li>Strong problem-solving, negotiation, and conflict-resolution skills.</li><li>Ability to travel globally as required (approximately 15-25%).</li></ul>Highly Desirable:<ul><li>PMP, ITIL, or other relevant certifications.</li><li>Experience with global rollout projects across EMEA, APAC, and the Americas.</li><li>Strong understanding of modern IT infrastructure, cloud platforms (Azure/AWS/GCP), and endpoint management.</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager (Augmentation / IT Tech Replacement Global)

Immigration Consultants of Canada

Job Title: Branch Manager &ndash; IMCON Immigration Consultant of Canada (Lahore Branch)Location: Model Town Link Road, LahoreJob Type: Full-timeSalary: Based on experienceAbout Us:IMCON Immigration Consultant of Canada is a leading immigration consultancy firm dedicated to helping clients navigate the immigration process for Canada, Australia, and Schengen countries. Our Lahore branch is expanding, and we are seeking a Branch Manager to lead our team, drive business growth, and ensure exceptional client service.Key Responsibilities:&bull; Business Development: Develop and execute strategies to attract new clients and expand the company&rsquo;s market presence.&bull; Team Leadership: Build, train, and manage a high-performing team to achieve business targets.&bull; Client Consultation: Provide expert guidance on Canada, Australia, and Schengen countries&rsquo; immigration processes, work permits, and visit visas.&bull; Sales &amp; Revenue Growth: Generate business through innovative marketing strategies and client referrals.&bull; Operational Management: Oversee daily branch operations, ensuring efficiency and compliance with company policies.&bull; Market Research: Stay updated on immigration policies, industry trends, and competitor activities to enhance service offerings.&bull; Customer Service: Maintain excellent relationships with clients by providing accurate and transparent information.Requirements:&bull; Minimum 5 years of experience in the immigration consultancy industry.&bull; Strong knowledge of Canadian, Australian, and Schengen immigration processes, work permits, and visit visas.&bull; Proven experience in business development and team management.&bull; Excellent leadership, communication, and interpersonal skills.&bull; Ability to meet targets and drive revenue growth.&bull; Strong problem-solving and decision-making abilities.Why Join Us?&bull; Competitive salary package based on experience.&bull; Opportunity to work with an established and reputable immigration consultancy firm.&bull; Professional growth and career advancement opportunities.&bull; Dynamic and supportive work environment.If you have the expertise and leadership skills to grow our Lahore branch, we would love to hear from you!How to Apply:Interested candidates can send their CVs to info@imcon.ca with the subject line &ldquo;Branch Manager &ndash; Lahore ApplicationJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Branch Manager for an International Immigration Consultancy firm

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