project coordinator

account manager

call center team lead

client advisor

client delivery manager

client services coordinator

Al Madeena Laboratory Soil & Material Testing

About UsAl-Madeena Engineering Laboratory was established in 2006, UAE. The laboratory provides soil investigation and materials testing services, including geotechnical fieldwork and laboratory analysis. All testing is carried out by qualified staff in accordance with relevant specifications and standards.Role PurposeThe Customer Operations Coordinator is responsible for handling client communication, organizing service requests, and maintaining accurate records. The role supports daily operations by coordinating between clients and internal teams to ensure tasks are scheduled, documented, and completed according to requirements.Main Responsibilities<ul><li>Receive and respond to client inquiries in a professional manner.</li><li>Schedule field investigations, laboratory testing, and related services.</li><li>Maintain and update service records, reports, and client files.</li><li>Coordinate with engineers, technicians, and field staff to align schedules.</li><li>Prepare basic documentation and assist in report submissions.</li><li>Monitor the progress of ongoing tasks and provide updates when required.</li><li>Support administrative functions related to client accounts, invoices, and payments.</li></ul>Requirements<ul><li>Previous experience in customer service, operations, or coordination.</li><li>Good communication and organizational skills.</li><li>Ability to manage multiple tasks and deadlines.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Accuracy and attention to detail in record-keeping and documentation.</li></ul>Job Type: Full-time

Customer Operations Coordinator

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Job Overview:
We are seeking a proactive and detail-oriented Project Coordinator to join our Delivery Department. This role is instrumental in ensuring the smooth coordination and execution of client-facing digital platform projects&mdash;bridging internal teams and external stakeholders. The Project Coordinator will work across cross-functional delivery teams, product owners, and B2B clients to maintain alignment, track progress, and drive delivery governance. 
 
You&rsquo;ll support both the strategic execution of client solutions and the internal operational structure needed to scale our project delivery across phases and accounts.
Key Responsibilities:
Project Coordination &amp; Delivery Support<ul>
<li>Coordinate across product, design, engineering, and QA teams to track timelines, dependencies, and risks.</li>
<li>Support Delivery Managers in executing project plans, maintaining Jira boards, and organizing team stand-ups and reviews.</li>
<li>Prepare and follow up on weekly status reports, risk logs, and action trackers for internal and client stakeholders.</li>
<li>Ensure project documentation (BRDs, meeting minutes, UAT plans) is maintained and up to date.</li>
</ul>Client-Facing Support<ul>
<li>Assist in preparing client-facing presentations, status updates, and decision logs.</li>
<li>Support in facilitating alignment sessions and workshops with B2B clients to ensure clear scope and delivery expectations.</li>
<li>Track client feedback and scope change requests, and ensure they are logged, reviewed, and escalated appropriately.</li>
</ul>Delivery Governance, OKRs Monitoring &amp; Internal Operations<ul>
<li>Help maintain delivery frameworks, templates, and documentation standards across the department.</li>
<li>Track and monitor project- and department-level OKRs (Objectives &amp; Key Results), ensuring activities and outputs remain aligned with strategic priorities.</li>
<li>Collaborate with Delivery and Product leadership to report on OKR progress and surface blockers tied to team-level commitments.</li>
<li>Monitor project health KPIs and escalate any risks to delivery timelines or scope.</li>
<li>Coordinate with internal departments (Product, Content, Tech, and Finance) to ensure smooth handoffs and operational readiness.</li>
</ul>Continuous Improvement<ul>
<li>Recommend enhancements to coordination workflows, reporting structures, and delivery practices based on observed gaps.</li>
<li>Contribute to internal knowledge sharing and retrospectives to improve delivery execution over time.</li>
</ul>Key Skills &amp; Attributes:<ul>
<li>Strong organizational skills with attention to detail and follow-through.</li>
<li>Excellent verbal and written communication&mdash;able to simplify complex updates for both technical and business stakeholders.</li>
<li>Comfortable managing multiple workstreams and shifting priorities.</li>
<li>High sense of ownership, urgency, and professionalism when dealing with internal teams and clients.</li>
<li>Collaborative, proactive mindset with a solution-oriented attitude.</li>
</ul>Requirements<ul>
<li>3&ndash;5 years of experience in project coordination, delivery operations, or client services&mdash;preferably in a SaaS, consulting, or digital platform environment.</li>
<li>Background in strategy consulting, client solutions, or PMO is a plus.</li>
<li>Familiarity with tools like Jira, Confluence, Google Sheet, and/or Odoo Projects is nice-to-have.</li>
<li>Experience working with cross-functional product/tech teams and external clients.</li>
<li>Prior exposure to OKRs frameworks and working in results-driven delivery teams is strongly preferred.</li></ul></div>

Project Coordinator

Supertech Innovation Labs

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
 
 
 
 Job Overview:
 
 
 
 We are seeking a proactive and detail-oriented Project Coordinator to join our Delivery Department. This role is instrumental in ensuring the smooth coordination and execution of client-facing digital platform projects&mdash;bridging internal teams and external stakeholders. The Project Coordinator will work across cross-functional delivery teams, product owners, and B2B clients to maintain alignment, track progress, and drive delivery governance.
 
 
 You'll support both the strategic execution of client solutions and the internal operational structure needed to scale our project delivery across phases and accounts.
 
 
 
 Key Responsibilities:
 
 
 
 
 Project Coordination &amp; Delivery Support
 
 
 
 <ul>
 <li>
 Coordinate across product, design, engineering, and QA teams to track timelines, dependencies, and risks
 </li>
 <li>
 Support Delivery Managers in executing project plans, maintaining Jira boards, and organizing team stand-ups and reviews
 </li>
 <li>
 Prepare and follow up on weekly status reports, risk logs, and action trackers for internal and client stakeholders
 </li>
 <li>
 Ensure project documentation (BRDs, meeting minutes, UAT plans) is maintained and up to date
 
 
 </li>
 </ul>
 
 Client-Facing Support
 
 
 
 <ul>
 <li>
 Assist in preparing client-facing presentations, status updates, and decision logs
 </li>
 <li>
 Support in facilitating alignment sessions and workshops with B2B clients to ensure clear scope and delivery expectations
 </li>
 <li>
 Track client feedback and scope change requests, and ensure they are logged, reviewed, and escalated appropriately
 
 
 </li>
 </ul>
 
 Delivery Governance, OKRs Monitoring &amp; Internal Operations
 
 
 
 <ul>
 <li>
 Help maintain delivery frameworks, templates, and documentation standards across the department
 </li>
 <li>
 Track and monitor project- and department-level OKRs (Objectives &amp; Key Results), ensuring activities and outputs remain aligned with strategic priorities
 </li>
 <li>
 Collaborate with Delivery and Product leadership to report on OKR progress and surface blockers tied to team-level commitments
 </li>
 <li>
 Monitor project health KPIs and escalate any risks to delivery timelines or scope
 </li>
 <li>
 Coordinate with internal departments (Product, Content, Tech, and Finance) to ensure smooth handoffs and operational readiness
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Recommend enhancements to coordination workflows, reporting structures, and delivery practices based on observed gaps
 </li>
 <li>
 Contribute to internal knowledge sharing and retrospectives to improve delivery execution over time
 
 
 </li>
 </ul>
 
 Key Skills &amp; Attributes:
 
 
 
 <ul>
 <li>
 Strong organizational skills with attention to detail and follow-through
 </li>
 <li>
 Excellent verbal and written communication&mdash;able to simplify complex updates for both technical and business stakeholders
 </li>
 <li>
 Comfortable managing multiple workstreams and shifting priorities
 </li>
 <li>
 High sense of ownership, urgency, and professionalism when dealing with internal teams and clients
 </li>
 <li>
 Collaborative, proactive mindset with a solution-oriented attitude
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in project coordination, delivery operations, or client services&mdash;preferably in a SaaS, consulting, or digital platform environment
 </li>
 <li>
 Background in strategy consulting, client solutions, or PMO is a plus
 </li>
 <li>
 Familiarity with tools like Jira, Confluence, Google Sheet, and/or Odoo Projects is nice-to-have
 </li>
 <li>
 Experience working with cross-functional product/tech teams and external clients
 </li>
 <li>
 Prior exposure to OKRs frameworks and working in results-driven delivery teams is strongly preferred
 </li>
 </ul>
</div>

Control Risks

<div>Part of EMEA Business Operations, you will be the operational point of contact for the coordination and completion of documentation to comply with our clients&rsquo; vendor registration requirements, working with internal and external clients to ensure a seamless and efficient onboarding process. You will support the maintenance of process information and data to ensure a clear understanding of our clients&rsquo; mechanism for payment from requisition through to payment. You will be a system administrator for client procure-2-pay (P2P) platforms, ensuring correctly configured and maintained with accurate company profile data and documentation. You will provide business users with training and support the resolution of system queries. 
Roles and Responsibilities 
<ul><li>
Triage requests received in team mailbox.</li><li>
Coordinate and complete client vendor registration documentation to comply with client onboarding requirements adhering to deadlines agreed.</li><li>
Proactively respond to client vendor registration queries raised by internal and external teams in a timely manner.</li><li>
Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information across relevant teams.</li><li>
Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.</li><li>
Administrator of assigned client P2P platforms, responsible for system configuration and notification rules, maintenance of accurate master company profile data and documentation.</li><li>
Deliver P2P system training to internal users.</li><li>
Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.</li><li>
Develop own knowledge of client procedures by proactively researching and reviewing relevant material available on supplier pages on client websites.</li><li>
Attend client- and platform-provider webinars relating to onboarding processes.</li><li>
Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline and improve processes where appropriate.</li></ul>
Requirements 
<ul><li>
Minimum 2 years in an area such as client services, client operations in a business-to-business environment.</li><li>
Exceptional analytical and problem-solving skills, with acute attention to detail and a proactive approach to identifying and resolving potential challenges.</li><li>
Excellent communication and interpersonal skills, enabling effective collaboration with internal teams and external stakeholders.</li><li>
Self-starter and able to work under own initiative.</li><li>
Ability to quickly adapt to a high-performance environment.</li><li>
Flexible and open mindset to performing a variety of tasks.</li><li>
Capability to prioritize and execute multiple activities within tight deadlines.</li><li>
Digitally literate and confident with Microsoft 365 products.</li><li>
Practical experience of procure-2-pay platforms, such as SAP Ariba, Oracle, Coupa.</li><li>
SharePoint administrator experience preferred.</li></ul>
Benefits<ul><li>
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.</li><li>
We operate a discretionary global bonus scheme that incentivizes, and rewards individuals based on company and individual performance.</li><li>
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.</li><li>
As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.</li></ul></div>

Client Operations Analyst

TÜV SÜD

<div>
 
 Description
 
 
 
 <ul>
 <li>
 Coordinating and assigning projects to inspectors.
 </li>
 <li>
 Follow up on completing reports and uploading it to the Tawuniya portal.
 </li>
 <li>
 Support the other teams in all sub-department like Inspectors, QC/QA, design team, and accountant team.
 </li>
 <li>
 Handle the visit appointments and upload the visit reports to the Malath portal.
 </li>
 <li>
 Handle complaints from clients and Tawuniya.
 
 
 </li>
 </ul>
 
 Department
 
 
 
 Riyadh
 
 
 
 Open Positions
 
 
 
 1
 
 
 
 Skills Required
 
 
 
 Operations Executive, Operations Administrator, Coordination, Client Coordination, Administration Coordinator, Operations Management
 
 
 
 Location
 
 
 
 Riyadh - Saudi Arabia
 
 
 
 Years Of Exp
 
 
 
 2 to 5 years
 
 
 
 tags
 
 
 
 admin,operation-coordinator,costumer,costumer-satisfaction,administration,office-administration,Operations Executive, Operations Administrator, Coordination, Client Coordination, Administration Coordinator, Operations Management
 
 
 
 Posted On
 
 
 
 1752559079000
</div>

Operations Coordinator for Riyadh

XCMG

Requirements:-Diploma or bachelor&rsquo;s degree in mechanical engineering or a related field.Fluent in English Arabic and/or Chinese is a plus.Experience:-3+ years experience in a service coordination, preferably in the heavy machinery or equipment industry.Knowledge of hydraulic, mechanical, and electrical systems used in heavy equipment.Strong organisational and communication skills.Proficiency in Microsoft Office and ERP/CRM systems SAP, Oracle, etc..Job Description:-<ul><li>Service Scheduling &amp; Coordination</li></ul>Coordinate service appointments for preventive maintenance, breakdowns, and inspections.Assign tasks to field service technicians and monitor their job progress.Maintain and update service calendars and job tracking systems ERP/HCM/CRM.<ul><li>Customer Service</li></ul>Respond promptly to customer inquiries and complaints related to service issues.Provide customers with updates on job status, technician arrival times, and parts availability.Ensure service reports and feedback are properly communicated to clients.<ul><li>Job Order Management</li></ul>Open and close service job orders in the system.Verify job completion reports, labor hours, and parts used.Ensure accurate documentation of service records and technician reports.<ul><li>Spare Parts Coordination</li></ul>Coordinate with the Spare Parts Department to ensure timely availability of parts for ongoing and upcoming service jobs.Follow up on pending part deliveries and job delays.<ul><li>Warranty &amp; Claims Handling</li></ul>Assist in processing warranty claims with manufacturers or HQ.Ensure compliance with warranty policy and documentation requirements.<ul><li>Reporting &amp; Data Management</li></ul>Generate daily, weekly, and monthly service performance reports.Track technician productivity, job turnaround time, and customer satisfaction ratings.<ul><li>Internal Coordination</li></ul>Work closely with Sales, Logistics, and Finance departments for smooth operation flow.Ensure clear communication between field teams and office support.Job Types: Full-time, PermanentPay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Do you speak English and Arabic Fluently, If not please don't apply</li><li>Mandatory to have diploma or Bachelor's in Mechanical or related field. Do you have?</li><li>Work location could be in Abha, Madinah or Tabuk. Are you OK?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Automobile service coordination: 2 years (Required)</li></ul>Language:<ul><li>Arabic ? (Required)</li><li>English ? (Preferred)</li></ul>Application Deadline: 25/08/2025

Service Coordinator

Midea Group

<div>
 
 
 Summary Description
 
 
 
 
 
 
 To arrange supply of spare parts to distributor in a prompt and accurate manner.
 
 
 Coordinate with call center for escalation calls, happy call, KPI tracking and calls audit.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 <ul>
 <li>
 Service Support
 </li>
 <li>
 Customer Service Delivery
 </li>
 <li>
 High level of communication with distributors &amp; factories
 </li>
 <li>
 Part fill ratio
 </li>
 <li>
 Lead Time Management
 </li>
 <li>
 Call Escalations
 </li>
 <li>
 Call audit for claim approval
 </li>
 <li>
 3PL Operation management
 </li>
 </ul>
 
 
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Interface with distributor spare parts store executive/manager &amp; ensure their parts needs are being met
 </li>
 <li>
 Forecasting of spares based on past consumption trend &amp; educate to all distributors
 </li>
 <li>
 Take spare parts orders from distributors &amp; fill them as fast as possible ( Lead time )
 </li>
 <li>
 Update inventory control system &amp; parts exploded view with price to all distributors
 </li>
 <li>
 Notify distributor for spare parts discontinuation &amp; backorder status
 </li>
 <li>
 Develop &amp; share knowledge of all parts, parts history
 </li>
 <li>
 Handle distributors all spare parts tractions like receiving part orders, issuing PI&rsquo;s &amp; follow-up for purchase orders.
 </li>
 <li>
 Issue parts purchase order to factories &amp; follow-up for dispatches
 </li>
 <li>
 Supply cost of parts information
 </li>
 <li>
 Accept direction, follow instructions &amp; work well with other people
 </li>
 <li>
 Focus to increase revenue thru spare parts &amp; accessories sale
 </li>
 <li>
 Coordinate with call center and ASC/Distributor for escalation calls closure as per customer expectations.
 </li>
 <li>
 Happy call, KPI tracking with call center.
 </li>
 <li>
 Call audit for claim payment.
 </li>
 <li>
 Generate claim from iService and coordinate with ASC/Distributors and BU finance team for payments.
 </li>
 <li>
 Coordinate with 3PL for spares operation in KSA ( Future )
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Must have ability to get along with a broad customer base
 </li>
 <li>
 Knowledge and experience of consumer durable industries spare parts &amp; claim management.
 </li>
 <li>
 High level of communication skill using all methods like email, phone etc.
 </li>
 <li>
 Experience with system inventory management like SAP/ORACAL or the ability to learn quickly
 </li>
 <li>
 Ability to lookup parts &amp; send PI&rsquo;s with accurate price to distributors
 </li>
 <li>
 Graduate/Diploma with Minimum 5 years of experience in service coordination in consumer durable organization.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances DMCC is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances DMCC you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 <ul>
 <li>
 Get to know more: https://www.midea-group.com/
 </li>
 </ul>
 
 
</div>

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1509 client services coordinator jobs IN Riyadh

Customer Operations Coordinator

Project Coordinator

Project Coordinator

Client Operations Analyst

Operations Coordinator for Riyadh

Service Coordinator

Service Coordinator