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client services director

client services manager

HSJB BUSINESS CONSULTING

<p><b>Qualifications and Experience:</b></p><ul><li><b>3+ years of management/supervisory experience</b> in Client Services, specifically within the <b>Forex, CFD, or Online Trading</b> industry.</li><li>Deep understanding of <b>Forex market products and trading platform technology (MT4/MT5).</b></li><li>Proven expertise with <b>CRM/Ticketing systems</b> and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul><p><b>Key Responsibilities :</b></p><ul><li><b>Lead &amp; Develop:</b> Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li><b>Forex Expertise:</b> Oversee support across all channels (Chat, Email, Phone) related to trading platforms (<b>MT4/MT5</b>), deposits/withdrawals, and account queries.</li><li><b>Escalation Management:</b> Handle and resolve all complex client complaints and critical service escalations.</li><li><b>Compliance &amp; Risk:</b> Ensure the team rigorously adheres to <b>AML/KYC</b> regulations and all internal operational procedures.</li><li><b>Process Improvement:</b> Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p>

Client Support manager

Alpha Data

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are looking for a highly organized and customer-focused
  <strong>
   Service Delivery Manager (SDM)
  </strong>
  to oversee the delivery of IT services for our managed services clients. The SDM will act as the primary point of contact for clients, ensuring that services are delivered in line with agreed service level agreements (SLAs) and expectations. This role requires strong leadership skills, attention to detail, and the ability to drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
 </p>
 <p>
  As a key member of the managed services team, the SDM will coordinate between internal teams (technical support, NOC, infrastructure, and security) and the client to manage the delivery of end-to-end IT services, ensuring timely resolution of incidents, service requests, and proactive maintenance of systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   <strong>
    Client Relationship Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Serve as the primary point of contact for clients, managing day-to-day interactions and ensuring clear communication between clients and internal teams.
  </li>
  <li>
   Conduct regular service review meetings with clients to discuss performance against SLAs, incidents, and areas for improvement.
  </li>
  <li>
   Develop strong relationships with key stakeholders within the client organization to foster trust and ensure long-term partnerships.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Service Delivery and SLA Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Ensure all services are delivered in accordance with SLAs, monitoring performance metrics, KPIs, and quality standards.
  </li>
  <li>
   Track and report service performance, identifying areas of improvement and driving initiatives to optimize service delivery.
  </li>
  <li>
   Manage escalations from clients and coordinate with internal teams to resolve issues in a timely manner, ensuring client satisfaction.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Incident, Problem, and Change Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Oversee the effective management of major incidents, ensuring timely resolution and clear communication with clients throughout the process.
  </li>
  <li>
   Work closely with technical teams to lead root cause analysis (RCA) for recurring issues and recommend improvements.
  </li>
  <li>
   Coordinate change management activities with clients, ensuring that changes to infrastructure, applications, and systems are planned, communicated, and implemented with minimal disruption.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Service Improvement and Optimization:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Drive continuous improvement initiatives to enhance the quality, efficiency, and reliability of service delivery.
  </li>
  <li>
   Identify opportunities for automation, process improvements, and best practices to increase operational efficiency and reduce manual effort.
  </li>
  <li>
   Stay up to date with industry trends and new technologies, proposing innovative solutions to improve service offerings and exceed client expectations.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Resource and Team Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Coordinate with technical teams, including the helpdesk, network operations center (NOC), and infrastructure teams, to ensure adequate staffing and resourcing for client service needs.
  </li>
  <li>
   Lead and mentor the service delivery team, providing guidance and support to ensure high levels of performance and engagement.
  </li>
  <li>
   Ensure that the technical teams are well-equipped with the tools, training, and resources needed to meet client demands and SLAs.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Reporting and Documentation:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Prepare regular reports on service performance, including SLA compliance, incident metrics, and improvement actions.
  </li>
  <li>
   Document and maintain accurate records of client interactions, service reviews, and action plans to ensure accountability and transparency.
  </li>
  <li>
   Ensure all client documentation, including SLAs, project scopes, and service descriptions, is up to date and accurate.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Risk and Compliance Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Identify and mitigate risks to service delivery, ensuring adherence to regulatory and security compliance standards.
  </li>
  <li>
   Work with clients to ensure that services align with their business continuity and disaster recovery plans.
  </li>
  <li>
   Ensure that data protection policies (e.g., GDPR) are adhered to within all service delivery processes.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Project and Transition Management:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Lead the smooth transition of new clients into managed services, ensuring minimal disruption to operations.
  </li>
  <li>
   Oversee service transitions, including onboarding, offboarding, and service expansion, ensuring client satisfaction throughout the lifecycle.
  </li>
  <li>
   Ensure that all projects and transitions are delivered on time, within scope, and in alignment with the client&rsquo;s business goals.
  </li>
 </ul>
 <ol>
  <li>
   <strong>
    Client Satisfaction and Advocacy:
   </strong>
  </li>
 </ol>
 <ul>
  <li>
   Continuously monitor and improve client satisfaction by ensuring that services meet or exceed expectations.
  </li>
  <li>
   Act as the client&rsquo;s advocate within the company, ensuring that client feedback is incorporated into service improvements and that client concerns are addressed promptly.
  </li>
  <li>
   Conduct customer satisfaction surveys and act on feedback to improve service quality.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
  </li>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Business Management, or a related field. Equivalent experience may be considered.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
  </li>
  <li>
   Minimum of 5 years of experience in IT service management, with at least 2 years in a service delivery management role.
  </li>
  <li>
   Proven track record of managing end-to-end service delivery in a managed services or IT outsourcing environment.
  </li>
  <li>
   Experience working with enterprise clients and managing complex IT environments.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
  </li>
  <li>
   Strong understanding of IT infrastructure, including servers, networks, databases, cloud services, and security.
  </li>
  <li>
   Familiarity with IT service management tools (e.g., ServiceNow, BMC Remedy) and ticketing systems.
  </li>
  <li>
   Proficient in ITIL practices, particularly incident, problem, and change management.
  </li>
  <li>
   Familiarity with SLAs, KPIs, and performance reporting.
  </li>
  <li>
   <strong>
    Certifications (Preferred):
   </strong>
  </li>
  <li>
   ITIL Foundation Certification (required).
  </li>
  <li>
   ITIL Practitioner or Intermediate certifications (preferred).
  </li>
  <li>
   Project Management Professional (PMP) or PRINCE2 certification is a plus.
  </li>
  <li>
   ISO/IEC 20000 certification is a plus.
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills to build and maintain strong client relationships.
  </li>
  <li>
   Strong leadership and team management abilities, with a focus on motivation and team development.
  </li>
  <li>
   Ability to handle pressure, manage multiple priorities, and navigate complex client environments.
  </li>
  <li>
   Strong problem-solving and analytical skills, with a proactive and solutions-oriented approach.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Availability for occasional travel to client sites or meetings.
  </li>
  <li>
   Flexibility to support after-hours or weekend service escalations, as required.
  </li>
  <li>
   Experience working within a managed services framework, ensuring alignment with client SLAs.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Service Delivery Manager

Inception

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 As a Manager - Customer Success, you will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This role emphasizes client management, solution delivery, and continuous engagement with our partners to enhance their experience and maximize the value of our products. You will work closely with cross-functional teams to address client needs, ensure seamless onboarding, and build strong, lasting relationships.
 <br/>
 <br/>
 Inception is the UAE&rsquo;s national-scale enabler in AI Research and Development. Partnering with Microsoft's AI SaaS, we offer domain-specific Agentic AI Orchestrator platform utilizing reasoning agents for precise and cost-effective services. Our focus includes AI incubation, IP creation, applied AI R&amp;D, and AI investment products. By creating models tailored to specific domains and languages, we ensure superior accuracy and efficiency. Collaborating with top universities and industry giants to drive significant advancements in AI technology within the region.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client Relationship Management &amp; Delivery
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for clients, managing the entire customer lifecycle, from onboarding to ongoing support, ensuring a high-quality experience.
  </li>
  <li>
   Lead solution delivery, ensuring products are implemented efficiently and align with clients' operational goals and strategic objectives.
  </li>
  <li>
   Actively engage with clients to understand their evolving needs, gathering feedback to inform product improvements and drive satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Success Strategy &amp; Performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Director of Customer Success to define and execute strategies that enhance client experience, satisfaction, and retention.
  </li>
  <li>
   Develop and monitor key performance indicators (KPIs) for customer success, including product usage, customer satisfaction, and adoption rates.
  </li>
  <li>
   Ensure alignment with sales, marketing, and product teams to drive a consistent, cohesive approach to client engagement and success.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Issue Resolution &amp; Client Advocacy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as a client advocate within Inception, escalating and addressing issues promptly to meet client expectations and maintain strong relationships.
  </li>
  <li>
   Proactively identify and address potential challenges that clients may face, developing solutions to mitigate issues and enhance satisfaction.
  </li>
  <li>
   Implement a feedback loop with clients to capture insights on product performance, usability, and customer service, advocating for improvements where needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Cross-functional Collaboration &amp; Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate closely with product, engineering, and R&amp;D teams to ensure solutions are delivered as promised and any technical challenges are resolved effectively.
  </li>
  <li>
   Contribute to refining processes and methodologies that optimize customer success operations, enabling scalable, efficient client management.
  </li>
  <li>
   Support the development and delivery of client training materials and resources to promote effective product usage and self-service capabilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Skills and attributes for success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Technology, or a related field; an advanced degree is a plus.
  </li>
  <li>
   5+ years of experience in customer success, client services, or account management, preferably in a technology-driven or SaaS environment.
  </li>
  <li>
   Proven track record of managing client relationships, driving adoption, and improving client satisfaction metrics.
  </li>
  <li>
   Strong problem-solving and conflict-resolution skills, with the ability to navigate complex client needs and deliver solutions.
  </li>
  <li>
   Excellent interpersonal and communication skills, with a talent for building strong client relationships and advocating for their needs.
  </li>
  <li>
   Familiarity with AI, machine learning, or SaaS solutions is a plus, along with experience in financial or technology sectors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Look For
  <br/>
  <br/>
 </strong>
 If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Inception community.
 <br/>
 <br/>
 <strong>
  What Working At Inception Offers
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   Culture:
  </em>
 </strong>
 An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
 <br/>
 <br/>
 <strong>
  <em>
   Career:
  </em>
 </strong>
 Outstanding learning, development &amp; growth opportunities via structured training programs and innovative, high-tech projects.
 <br/>
 <br/>
 <strong>
  <em>
   Work-Life:
  </em>
 </strong>
 A hybrid work policy to strike the perfect balance between office and home.
 <br/>
 <br/>
 <strong>
  <em>
   Rewards:
  </em>
 </strong>
 A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.
 <br/>
 <br/>
 <strong>
  If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 </strong>
</div>


Manager - Customer Success

World Wide Technology

<div><div><div><div><div><p><b>Education</b></p></div></div><div><br>
<div>
<p>Education Level</p></div><div><br>
<p>
Education Details</p></div><div><br>
<p>
Req</p></div><div><br>
<p>
Pref</p></div><div><br>
<p>
And/Or</p></div></div><br>
</div><div>
<div><div><p>Bachelor's Degree in Arts/Sciences (BA/BS)</p></div><div><br>
<p>
Related Field</p></div><div><p><br>
</p></div><div><p>X</p></div><div><br>
<p>
</p></div></div><br>
</div></div><p></p><div><div><div><div><p>A combination of education, training and experience may be considered in lieu of a degree.</p>
</div>
</div><br>
</div></div><p></p><div><div><div><div><p><b>Work Experience</b></p></div></div><div><br>
<div>
<p>Experience</p></div><div><br>
<p>
Req</p></div><div><br>
<p>
Pref</p></div></div><br>
</div><div>
<div><div><p>A minimum of 3 years' progressive experience in a related field</p></div><div><br>
<p>
X</p></div><div><p><br>
</p></div></div><br>
<br>
</div></div><p></p><div><div><div><div><p><b>Other Work Experience</b></p></div></div><br>
</div><div>
<div><div><p>Project Management</p>
<p>
Programme Management</p>
<p>
IT Services sales</p>
<p>
IT Services delivery</p></div></div></div></div><br>
<p><br>
<br>
</p><div><div><div><div><p><b>Knowledge, Skills, and Abilities</b></p></div></div><br>
</div><div>
<div><div><ul><li></li></ul></div><div><br>
<p>
Local Skills and Competencies</p>
<p>
</p><ul><li>Strong oral and written communication skills with the ability to influence;</li></ul>
<p>
</p><ul><li>Numerate with business modelling skills;</li></ul>
<p>
</p><ul><li>Professional and disciplined approach;</li></ul>
<p>
</p><ul><li>Confident in internal and external interactions</li></ul>
<p>
</p><ul><li>Strong organisational and prioritisation skills;</li></ul>
<p>
</p><ul><li>Ability to manage demands appropriately;</li></ul>
<p>
</p><ul><li>Collaborative in approach
</li></ul><p></p><ul><li>Demonstrates creativity in problem solving;</li></ul>
<p>
</p><ul><li>Understands the implications of decisions and actions on overall business profitability;</li></ul>
<p>
</p><ul><li>Confident and articulate &ndash; able to build relationships at all levels.</li></ul>
<p>
</p><p>. Presentation skills</p>
<p>
</p></div></div><br>
</div></div><p></p>Requirements:
<div><div><div><div><p><b>Job Information</b></p></div><div><p><br>
</p></div></div><br>
<div><div><p>Job Title:</p></div><div><br>
<p>
GSP International - Client Services Director - UAE Region (BDXXXX)</p></div><div><p><br>
</p></div></div><br>
<div><div><p><b>Organization</b></p></div><div><p><br>
</p></div></div><br>
<div><div><p>Business Unit:</p></div><div><br>
<p>
BD</p></div><div><p><br>
</p></div></div><br>
<div><div><p><b>Job Summary</b></p></div></div><div><br>
<div>
<p>The role of the Client Services Director for the GSP International division within World Wide Technology is pivotal to the growth and the stability of our sales organisation. In this role you will work to own the delivery of agreed services to all clients within the UAE Region of GSP International delivering profitable and successful services into clients and tangible business outcomes
</p><p></p><p>You will work in close and full alignment with the regional Client Account Directors and Sales Team members to excite and delight our clients in region and deliver agreed project and services scopes. The role will work closely with the Sales function and will report into the Sr Director of Operations, Services and Delivery and will be responsible for driving growth in our services to our GSP clients. This individual will also provide line management, leadership, and guidance to the Client Services Project Consultants as they execute their assigned engagements.</p>
<p>
</p><p>The Client Services Director :</p>
<p>
</p><ul><li>Leads and line manages a team of client services managers ensuring that new and existing business opportunities generate growth (Eg. Supply Chain Services, Strategic Resourcing, Client Service Opportunities).
</li><li>Understands and oversees large scale Services engagements with our customers in the region</li>
<li>Develops customer relationships and seeks to expand our services delivery within each customer</li>
<li>Work in a sales overlay role with our existing Client Directors/Managers/Executives to scope new services projects to drive additional margin through Services in our largest accounts</li>
<li>Assists with recruiting, interviewing, and hiring top industry talent to grow the organisation as required</li>
<li>Manage Services Partners - build, maintain, and utilise subcontract relationships to level capacity fluctuations and ensure burst capability</li>
<li>Ensure compliance with WWT's Delivery Methodology and processes</li>
<li>Has accountability for building and creating better quality assurance, service design standards, and processes ready to drive higher quality and profitability across our client accounts for services delivered.
</li><li>Within the GSP International pre and post-sales organisation, maintains and own end-to-end accountability for services in region</li>
<li>Provide a single point of escalation to drive service improvements, with clients, partners, and internal stakeholder communities.
</li><li>Drive behaviors within colleagues to ensure they feel valued in their roles and clearly understand how they contribute to the business.
</li><li>Utilising the wider organisation, drive alignment and standardisation of service practice and delivery across the GSP International organisation.
</li><li>Optimise and influence the team's ability to deliver growth and benefits back into the business via programs, projects, and wider service initiatives.
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p>This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.</p><p><br>
</p></div></div><br>
</div><div><div><div><p><b>Job Responsibilities</b></p></div></div><br>
</div><div>
<div><div><ul><li></li></ul></div><div><br>
<p>
Manages client relationships and expectations</p></div></div><div></div><div><div><br>
<p>
Line manages Client Services Managers, ensuring development and progression and wellbeing</p></div></div><div><br>
<div>
<ul><li></li></ul></div><div><br>
<p>
Backfills and recruits talent into the services organisation as required to meet the demand funnel</p></div></div><div><br>
<div>
<ul><li></li></ul></div><div><br>
<p>
Challenges current &lsquo;ways of working' innovates and continually seeks improvements<br>
</p></div></div><br>
<div><div><ul><li></li></ul></div><div><br>
<p>
Participates in relevant executive and regional sales QBR's, EBC's and Account Planning sessions as required to understand needs of clients</p></div></div><div><br>
<div>
<ul><li></li></ul></div><div><br>
<p>
Creates best practices and associated content and present concepts to peers in team meetings</p></div></div><div><br>
<div>
<ul><li></li></ul></div><div><br>
<p>
Fosters team collaboration by posting and sharing relevant content in email and other team collaboration tools</p></div></div><div><div><p><br>
</p></div><div><p>Works closely with Sales Team to understand upcoming demand in the pipe and assists in selling services into clients and delivers them, once sold either via partners or WWT in house capability (hybrid model)</p></div></div><div><br>
<div>
<p>.<br>
</p></div><div><p>Oversees the success of strategic resourcing engagements</p></div></div></div></div></div>

Client Services Director

SOCIALEYEZ

<div>
 <p>
  Job Purpose
 </p>
 <p>
  The Account Manager is primarily responsible for the management of relationships with clients
 </p>
 <p>
  <br/>
 </p>
 <p>
  Roles and Responsibilities
 </p>
 <p>
  &bull; Fully understands and applies the SOCIALEYEZ brand identity including our Vision, Mission, Core Values, Core Purpose and Brand Promise. This identity needs to guide all our actions and communications
 </p>
 <p>
  &bull; Ensuring each team member are trained when joining the business but also offers ongoing training and support throughout
 </p>
 <p>
  &bull; Developing effective strategies for each client following the company&rsquo;s strategy outline and ensuring strategies are creative and innovative
 </p>
 <p>
  &bull; Ensuring the team has completed documentation in place for each client in line with company&rsquo;s policies
 </p>
 <p>
  &bull; Ensuring the team is delivering regular insights to their clients
 </p>
 <p>
  &bull; Meeting clients regularly &amp; working towards maintaining high satisfaction scores
 </p>
 <p>
  &bull; Reviewing the monthly client reports from the team
 </p>
 <p>
  &bull; Regularly initiating new highly strategic, innovative &amp; creative campaign ideas for clients
 </p>
 <p>
  &bull; Research top influencers, competitors and trends in clients&rsquo; industry
 </p>
 <p>
  &bull; Create timely and engaging content plans optimized for platform used and intended audience
 </p>
 <p>
  &bull; Set guidelines for team members including community managers/customer service
 </p>
 <p>
  &bull; Analyze and report social media actions on a monthly basis for successes and new opportunities &bull; Conceptualize engaging and professional visuals with creative team / and content with copywriters, that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc.).
 </p>
 <p>
  &bull; Continuously brainstorm for new campaigns and ideas with team members
 </p>
 <p>
  &bull; Approving all quarterly client activation plans &amp; suggested campaign ideas
 </p>
 <p>
  &bull; Work towards bringing more leads and upselling
 </p>
 <p>
  &bull; Perform other job-related duties as assigned by direct manager Competencies Core Competencies
 </p>
 <p>
  Passion
 </p>
 <p>
  Creativity Strategic
 </p>
 <p>
  Thinking Proactivity
 </p>
 <p>
  Behavioral Skills
 </p>
 <p>
  Team player
 </p>
 <p>
  Organizational Commitment
 </p>
 <p>
  Accountability and Ownership
 </p>
 <p>
  Adapting to change
 </p>
 <p>
  Creativity
 </p>
 <p>
  Flexibility
 </p>
 <p>
  Motivating Others
 </p>
 <p>
  Negotiation and Persuasion
 </p>
 <p>
  Relationship Building Analytical Thinking
 </p>
 <p>
  Balanced Decision- Making Leadership Strategic Thinking Result Focus (Delivering Results)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Technical Competencies/Skills
 </p>
 <p>
  Solid understanding of project management and reporting on progress
 </p>
 <p>
  Excellent command of English and Arabic
 </p>
 <p>
  Strong knowledge in MS Office Developed &amp; implemented multiple social media strategies
 </p>
 <p>
  Strong understanding of social media advertising across Facebook, Twitter, LinkedIn and YouTube
 </p>
 <p>
 </p>
</div>


Account Manager

<div>
 <strong>
  Job Information
  <br/>
  <br/>
 </strong>
 Job Title:
 <br/>
 <br/>
 GSP International - Client Services Director - UAE Region (BDXXXX)
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Business Unit:
 <br/>
 <br/>
 BD
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The role of the Client Services Director for the GSP International division within World Wide Technology is pivotal to the growth and the stability of our sales organisation. In this role you will work to own the delivery of agreed services to all clients within the UAE Region of GSP International delivering profitable and successful services into clients and tangible business outcomes
 <br/>
 <br/>
 You will work in close and full alignment with the regional Client Account Directors and Sales Team members to excite and delight our clients in region and deliver agreed project and services scopes. The role will work closely with the Sales function and will report into the Sr Director of Operations, Services and Delivery and will be responsible for driving growth in our services to our GSP clients. This individual will also provide line management, leadership, and guidance to the Client Services Project Consultants as they execute their assigned engagements.
 <br/>
 <br/>
 The Client Services Director :
 <br/>
 <br/>
 <ul>
  <li>
   Leads and line manages a team of client services managers ensuring that new and existing business opportunities generate growth (Eg. Supply Chain Services, Strategic Resourcing, Client Service Opportunities).
  </li>
  <li>
   Understands and oversees large scale Services engagements with our customers in the region
  </li>
  <li>
   Develops customer relationships and seeks to expand our services delivery within each customer
  </li>
  <li>
   Work in a sales overlay role with our existing Client Directors/Managers/Executives to scope new services projects to drive additional margin through Services in our largest accounts
  </li>
  <li>
   Assists with recruiting, interviewing, and hiring top industry talent to grow the organisation as required
  </li>
  <li>
   Manage Services Partners - build, maintain, and utilise subcontract relationships to level capacity fluctuations and ensure burst capability
  </li>
  <li>
   Ensure compliance with WWT's Delivery Methodology and processes
  </li>
  <li>
   Has accountability for building and creating better quality assurance, service design standards, and processes ready to drive higher quality and profitability across our client accounts for services delivered.
  </li>
  <li>
   Within the GSP International pre and post-sales organisation, maintains and own end-to-end accountability for services in region
  </li>
  <li>
   Provide a single point of escalation to drive service improvements, with clients, partners, and internal stakeholder communities.
  </li>
  <li>
   Drive behaviors within colleagues to ensure they feel valued in their roles and clearly understand how they contribute to the business.
  </li>
  <li>
   Utilising the wider organisation, drive alignment and standardisation of service practice and delivery across the GSP International organisation.
  </li>
  <li>
   Optimise and influence the team's ability to deliver growth and benefits back into the business via programs, projects, and wider service initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 Manages client relationships and expectations
 <br/>
 <br/>
 Line manages Client Services Managers, ensuring development and progression and wellbeing
 <br/>
 <br/>
 Backfills and recruits talent into the services organisation as required to meet the demand funnel
 <br/>
 <br/>
 Challenges current &lsquo;ways of working&rsquo; innovates and continually seeks improvements
 <br/>
 <br/>
 Participates in relevant executive and regional sales QBR&rsquo;s, EBC&rsquo;s and Account Planning sessions as required to understand needs of clients
 <br/>
 <br/>
 Creates best practices and associated content and present concepts to peers in team meetings
 <br/>
 <br/>
 Fosters team collaboration by posting and sharing relevant content in email and other team collaboration tools
 <br/>
 <br/>
 Works closely with Sales Team to understand upcoming demand in the pipe and assists in selling services into clients and delivers them, once sold either via partners or WWT in house capability (hybrid model)
 <br/>
 <br/>
 Oversees the success of strategic resourcing engagements
 <br/>
 <br/>
 ,
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Education Level
 <br/>
 <br/>
 Education Details
 <br/>
 <br/>
 Req
 <br/>
 <br/>
 Pref
 <br/>
 <br/>
 And/Or
 <br/>
 <br/>
 Bachelor&rsquo;s Degree in Arts/Sciences (BA/BS)
 <br/>
 <br/>
 Related Field
 <br/>
 <br/>
 X
 <br/>
 <br/>
 A combination of education, training and experience may be considered in lieu of a degree.
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 Req
 <br/>
 <br/>
 Pref
 <br/>
 <br/>
 A minimum of 3 years' progressive experience in a related field
 <br/>
 <br/>
 X
 <br/>
 <br/>
 <strong>
  Other Work Experience
  <br/>
  <br/>
 </strong>
 Project Management
 <br/>
 <br/>
 Programme Management
 <br/>
 <br/>
 IT Services sales
 <br/>
 <br/>
 IT Services delivery
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 Local Skills and Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Strong oral and written communication skills with the ability to influence;
  </li>
  <li>
   Numerate with business modelling skills;
  </li>
  <li>
   Professional and disciplined approach;
  </li>
  <li>
   Confident in internal and external interactions
  </li>
  <li>
   Strong organisational and prioritisation skills;
  </li>
  <li>
   Ability to manage demands appropriately;
  </li>
  <li>
   Collaborative in approach
  </li>
  <li>
   Demonstrates creativity in problem solving;
  </li>
  <li>
   Understands the implications of decisions and actions on overall business profitability;
  </li>
  <li>
   Confident and articulate - able to build relationships at all levels.
  </li>
  <li>
   Presentation skills
  </li>
 </ul>
</div>


HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

<p><b>Job Title:</b> Catering Manager (With Catering Experience)</p><p><b>Job Summary:</b><br/>The Catering Manager is responsible for planning, coordinating, and overseeing catering operations for events, functions, and daily services. This role ensures the delivery of high-quality food and service, efficient use of resources, and strict adherence to hygiene and safety standards. The Catering Manager leads the catering team, manages client relationships, and works closely with chefs, service staff, and vendors to deliver exceptional guest experiences while meeting financial and operational targets.</p><p><b>Key Responsibilities:</b></p><ul><li>Plan, organize, and supervise catering services for events, banquets, conferences, and daily operations.</li><li>Collaborate with chefs and kitchen staff to design menus that meet client preferences, dietary requirements, and budget.</li><li>Coordinate with clients to understand their needs, provide proposals, and ensure seamless event execution.</li><li>Manage catering staff schedules, training, and performance to maintain high service standards.</li><li>Ensure compliance with health, safety, and food hygiene regulations at all times.</li><li>Monitor inventory of food, beverages, and catering supplies; coordinate with suppliers for timely procurement.</li><li>Control costs and manage budgets while maximizing revenue and maintaining service quality.</li><li>Oversee setup, service, and breakdown of catering events to ensure smooth operations.</li><li>Handle client feedback, resolve issues promptly, and maintain strong customer relationships.</li><li>Prepare reports on catering performance, costs, and client satisfaction for management review.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management, Culinary Arts, or related field (preferred).</li><li>Proven experience as a Catering Manager or in a supervisory role in hospitality/food service.</li><li>Strong leadership and organizational skills with the ability to manage large teams.</li><li>Excellent communication, negotiation, and client service skills.</li><li>Knowledge of food safety, hygiene regulations, and event management best practices.</li><li>Ability to multitask, work under pressure, and meet tight deadlines.</li><li>Financial acumen with experience in budgeting and cost control.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED8,000.00 per month</p>

Catering Manager

Explore 1294+ Client services manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1294 client services manager jobs IN Abu Dhabi

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