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customer service representative Jobs in Abu Dhabi

customer service representative

assistant manager - client services (national role) Jobs in Abu Dhabi

assistant manager - client services (national role)

client services manager

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services

HSJB BUSINESS CONSULTING

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Forex Consultant

Jr.Client Support manager-Forex

Emirates NBD

<div>
 
 In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.
 
 
 
 
 
 
 
 We are looking to find the best UAEN talent to join our ENBD family
 
 
 .
 
 
 
 
 
 
 Organization Unit Purpose
 
 
 
 The client services team in corporate banking, supports the corporate relationship team in meeting the expectations of the client and supporting the team for all client matters with respect to Service and operational related requirements. This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.
 
 
 
 
 
 The team is the point of contact for all Corporate Customers and provide end to end service for all operational related matters. The team also manages the Client queries received directly or referred through coverage to be addressed/resolved.
 
 
 
 
 
 
 The team is responsible to ensure the following
 
 :
 
 <ul>
 <li>
 Establish efficient processes to service the clients resulting in faster TAT, proactive support and satisfied customers.
 </li>
 <li>
 Liaise with other units of the bank mainly being Tanfeeth operations, Governance team, Group Compliance, Channels and Implementation team to ensure end to end resolution
 </li>
 <li>
 Ensuring client static and dynamic information is updated efficiently across all data users efficiently. This includes but is not limited to consumption of data points for compliance and regulatory information
 </li>
 <li>
 Assist the Coverage team with all day to day operational matters, enabling them to focus on direct revenue generating business activities. This include but are not limited to VAT \ Account statements, tracking of payments, referrals management, resolutions to client issues, collaboration with channels \ other units to support clients.
 </li>
 <li>
 Collaborate between BU Governance for compliance and Coverage to ensure the BU has complied with ongoing requirements.
 </li>
 <li>
 Support the BU in collating documentation and resolving all queries, issues with the coverage team.
 </li>
 <li>
 Communicate with client via email/phone and provide support for managing payments and account maintenance related inquiries and requests
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 The customer service Assistant Manager supports the Relationship Managers - coverage team to ensure that all customer related processes, queries, issues &amp; challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.
 
 
 This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank.
 
 
 The assistant manager also ensures that:
 
 <ul>
 <li>
 Services are delivered consistently to clients.
 </li>
 <li>
 Issues are prioritized in light of the attention required.
 </li>
 <li>
 Identify opportunities to automate and make the processes efficient.
 </li>
 <li>
 Proactive customer engagement for pre-empted issues such as major system changes.
 </li>
 <li>
 Ensue customers&rsquo; operational needs and requirements are timely addressed.
 </li>
 <li>
 Help also to gain maximum wallet share of business and generate maximum yield from the assigned portfolio through the day-to-day connection with clients.
 </li>
 <li>
 Knowledge of bank wide, systems, processed, products, departments &amp; updates.
 </li>
 </ul>
 
 
 
 
 
 Job Content
 
 
 
 Addressing all incoming client queries &amp; issues
 
 <ul>
 <li>
 Close follow up with no reminders to resolve client issue.
 </li>
 <li>
 Timely escalation if required for closure.
 </li>
 <li>
 Highlighting the complex issue for permanent resolution.
 </li>
 <li>
 In depth knowledge of banking products.
 </li>
 <li>
 Familiar with systems, policies &amp; departments.
 </li>
 <li>
 Proactivity towards resolution.
 </li>
 <li>
 Proactively identifying issues &amp; managing client expectations
 </li>
 </ul>
 
 
 
 
 Max Client Engagement
 
 <ul>
 <li>
 Ability to address cross product client queries - TRADE, Online Solutions
 </li>
 <li>
 Ensure that clients are onboarded to bank's different solutions &amp; various products: SB-ST, Online Banking, Cash Solutions.
 </li>
 </ul>
 
 
 
 
 Constant level of client services
 
 <ul>
 <li>
 Ensure top class customer service by coordinating with all units involved including trade finance, Treasury, OPC, branches etc. to resolve customer&rsquo;s queries and processing customers&rsquo; requests in a timely manner. And significant knowledge of banking product.
 </li>
 </ul>
 
 
 
 
 Contribute in process &amp; system improvements.
 
 <ul>
 <li>
 Highlight the daily challenges impacted client experience &amp; ways to improve the client journey.
 </li>
 <li>
 Monitoring of the daily repetitive activities (i.e. A.C. Maintenance, compliance referrals&hellip;) &amp; highlight any duplication of efforts, quick fixes.
 </li>
 </ul>
 
 
 
 
 Stakeholder Engagement
 
 <ul>
 <li>
 Coordination on behalf of coverage team with Internal Stakeholders (primarily Group Operations, Tanfeeth, GOPs, and RD) to address RMs &amp; Clients issues.
 </li>
 </ul>
 
 
 
 
 High level efficiency and compliance
 
 <ul>
 <li>
 Ensure all processes are executed as per bank policy.
 </li>
 <li>
 Preparation of reports on relevant segment-portfolio for management purposes. CS team activities, challenges.
 </li>
 <li>
 Reporting the critical issues to CS management for further escalation to C&amp;IB Ops risk and senior management &ndash; at the appropriate time
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 The incumbent will have a degree education as a minimum - BBA/MBA/CA
 </li>
 </ul>
 
 
 
 
 
 Experiences
 
 
 <ul>
 <li>
 The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market
 </li>
 <li>
 International Banking Experience
 </li>
 <li>
 Experience preferably within C&amp;IB related units (Trade, Cash, Credit, Treasury Products)
 </li>
 <li>
 Knowledge of banking operations in terms of branch and back office processes
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Product &amp; Process understanding for Wholesale Banking in general &amp; Analytical skills
 </li>
 <li>
 Credit analysis, trade finance products, operations knowledge
 </li>
 <li>
 Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.
 </li>
 <li>
 Proficiency in PowerPoint &amp; Excel
 </li>
 <li>
 Regulatory requirements understanding &ndash; within UAE
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Taking initiatives and proactive.
 </li>
 <li>
 Team person
 </li>
 <li>
 Positive attitude towards customers, colleagues and superiors
 </li>
 <li>
 Self-starter and Independent.
 </li>
 <li>
 Assertive and confident.
 </li>
 <li>
 Committed to creating a continuous improvement culture within a team and organization.
 </li>
 <li>
 Interpersonal abilities to present a business-friendly image to all internal and external stakeholders.
 </li>
 </ul>
 
 
</div>

Assistant Manager - Client Services (National role)

AL QANNATI BKC GROUPS OF COMPANIES

About The CompanyAl Quannati delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE&rsquo;s leading companies, we deploy the industry best tailored manpower services to advance our client success.Abut The Job<ul><li>Familiarizing yourself with all products and services offered by our company.</li><li>Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.</li><li>Attending networking activities to research and connect with prospective clients.</li><li>Maintaining meaningful relationships with existing clients to ensure that they are retained.</li><li>Suggesting upgrades or added products and services that may be of interest to clients.</li><li>Crafting business proposals and contracts to draw in more revenue from clients.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per month

Business Development Executive

IFM Facilities Management LLC

Role Overview:The Soft Services Manager will lead the strategic planning, execution, and continuous improvement of soft services operations, serving as the primary point of contact and trusted partner for clients. This senior role requires strong decision-making skills, solution-oriented thinking, and exceptional leadership to deliver high-quality services across large-scale, high-profile projects such as malls, airports, and major commercial developments. The Soft Services Manager will represent iFM in all client interactions, ensuring exceptional service delivery while driving operational and financial performance..Key Responsibilities:<ul><li>Act as the senior representative and &ldquo;face of the client&rdquo; for all soft services matters.</li><li>Build and maintain strong client relationships, proactively identifying needs and providing effective solutions.</li><li>Participate in strategic planning, contract negotiations, and service enhancement initiatives.</li><li>Lead client presentations, performance reviews, and formal reporting.</li><li>Oversee large-scale soft services operations, ensuring KPIs, SLAs, and contractual requirements are consistently met.</li><li>Lead project mobilization and demobilization strategies, including workforce planning, procurement, and operational readiness.</li><li>Manage and motivate large, diverse teams (500+ staff) across multiple high-footfall facilities.</li><li>Implement operational best practices, innovation, and sustainability measures.</li><li>Monitor and analyze operational performance data, implementing improvements where necessary.</li><li>Ensure full compliance with QHSE regulations, Municipality Codes, COSHH, HACCP, and ISO standards.</li><li>Drive quality assurance programs, including regular audits, inspections, and feedback reviews.</li><li>Prepare and manage budgets, P&amp;L statements, and cost-control strategies.</li><li>Identify opportunities for cost savings, efficiency improvements, and value-added services.</li><li>Manage supplier relationships and procurement processes for consumables and equipment.</li><li>Lead talent development initiatives, including training programs and succession planning.</li><li>Foster a positive work culture, high morale, and strong team engagement.</li><li>Conduct performance reviews and implement career progression plans for supervisory staff.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Facilities Management, Hospitality, Business or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP, or ISO are highly desirable.</li><li>10&ndash;12 years of progressive experience in Facilities Management soft services with at least 5 years in a senior managerial capacity.</li><li>Proven track record in managing high-profile, large-scale projects such as Malls, Airports or High Footfall Commercial spaces.</li><li>Demonstrated leadership in managing large multi-site workforces (500+ staff).</li><li>Strong decision-making, problem-solving and strategic planning abilities.</li><li>Excellent client relationship management and negotiation skills.</li><li>In-depth knowledge of cleaning standards, modern equipment, chemicals and eco-friendly practices..</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li><li>Name the commercial FM projects (Mall / Airport) managed by you</li></ul>Experience:<ul><li>Large scale projects (500+ workforce projects): 10 years (Required)</li><li>Manager - Soft Service or Senior: 10 years (Required)</li></ul>Language:<ul><li>Ready to relocate to Abu Dhabi (Required)</li></ul>

Soft Services Manager - Large Scale Operations (Malls, Airports, EXPO)

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

Explore 1456+ Client services manager in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.