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account specialist Jobs in Istanbul Turkey

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client success representative (remote, contract) Jobs in Istanbul Turkey

client success representative (remote, contract)

customer admin & billing specialist Jobs in Istanbul Turkey

customer admin & billing specialist

customer care representative Jobs in Istanbul Turkey

customer care representative

client solutions specialist

NielsenIQ

<div><div><div>We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology &amp; Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.
We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
The Customer Success Specialist role will have the following key accountabilities:<ul><li>
Establishes to be a strategic partner to our local (and regional) clients</li><li>
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.</li><li>
Are experts in their market (industry, products, channels etc.)</li></ul> 
Responsibilities (External):<ul><li>
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact</li><li>
Ensures effective and efficient client training and onboarding of new customers.</li><li>
Educates customers about the most relevant features/functionalities for their specific business needs.</li><li>
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals</li><li>
Drives regular gfknewron usage with stakeholders in the client organization</li><li>
Finds and builds, new user base for GfK offerings</li><li>
Develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients</li><li>
Is a market expert for the handled category / industry segment</li><li>
Delivers insightful high-level presentations and actionable recommendations to our clients</li><li>
Coordinates client services locally (and regionally)</li><li>
Co-identifies leads for cross sell and upsell opportunities with the client</li><li>
Helps to improve renewal rate by demonstrating clear business outcome and value</li></ul>
Responsibilities (Internal):<ul><li>
Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail</li><li>
Building solid market and deep POS knowledge</li><li>
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;</li><li>
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience</li><li>
Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads</li><li>
Collaborates with other business unit teams to identify opportunities for strategic assignments</li><li>
Coordinates internal client services nationally (and internationally)</li><li>
Validates / conduct QC to guarantee GfK seal of quality</li></ul> 
In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications:<ul><li>
Bachelor&acute;s/ Master&acute;s degree in Business Administration, Economics, Statistics, Engineering, or equivalent experience</li><li>
New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus</li><li>
Fluent in Turkish and English language</li><li>
Strong presentation and communication skills, client-centric approach</li><li>
Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically</li><li>
Living in &#304;stanbul</li></ul>
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Client Solutions Specialist

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

eduhub

<div>
 Freelance Digital Marketing Specialist &ndash; Eduhub
 
 
 [caption id="attachment_18018" align="alignnone" width="181"] Freelance Digital Marketing Specialist &ndash; Eduhub[/caption]
 
 
 
 Company Description
 
 
 
 Eduhub is a consulting and ISV Salesforce partner dedicated to transforming the education sector. We offer innovative recruitment, admission, and administration solutions, fully integrated with Salesforce. Our flagship product, Eduhub Admission, streamlines processes and enhances decision-making for educational institutions.
 
 
 Expanding our services, we now provide specialized digital marketing exclusively for the education industry, helping institutions enhance their brand visibility, increase student enrollments, and effectively engage their target audiences. In the ever-evolving digital world, we seek an experienced Freelance Digital Marketing Specialist to strengthen our teams and create more success stories.
 
 
 
 Role Description
 
 
 
 This is a freelance, remote Digital Marketing Specialist role at Eduhub. The Digital Marketing Specialist will be responsible for various day-to-day tasks related to digital marketing. This position includes crucial responsibilities such as managing our clients' digital marketing strategies and enhancing the effectiveness of digital campaigns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 2 years of experience in digital marketing.
 </li>
 <li>
 Bachelor's degree in Marketing, Business, or a related field.
 </li>
 <li>
 Deep knowledge and experience in Google Ads and Meta advertisements.
 </li>
 <li>
 Experience with data utilization and marketing strategy development.
 </li>
 <li>
 Deep knowledge of SEO, SEM, Google Analytics, social media platforms, and digital advertising tools.
 </li>
 <li>
 Data analysis and reporting skills; results-oriented thinking ability.
 </li>
 <li>
 Creative thinking and problem-solving skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Project management and time management skills.
 </li>
 <li>
 Ability to adapt to rapidly changing digital marketing trends and technologies.
 </li>
 <li>
 Customer-focused working approach and strong relationship management skills.
 </li>
 <li>
 Google Ads and Meta advertising certification is a plus.
 </li>
 <li>
 Experience with analysis and AI platforms such as Hotjar, Insider, and Semrush is a plus.
 </li>
 <li>
 Experience in managing international Higher Education advertising campaigns is a plus.
 </li>
 <li>
 A portfolio of past digital marketing projects is required.
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Creating and implementing customized digital marketing strategies for clients.
 </li>
 <li>
 Planning, executing, and monitoring the performance of digital campaigns.
 </li>
 <li>
 Analyzing campaign results, reporting, and providing strategic recommendations.
 </li>
 <li>
 Developing and implementing SEO and marketing strategies.
 </li>
 <li>
 Increasing brand awareness and engagement on social media channels.
 </li>
 <li>
 Developing and managing creative and effective content strategies.
 </li>
 <li>
 Planning digital marketing budgets and keeping expenses under control.
 </li>
 <li>
 Following digital marketing trends and developing innovative solutions.
 
 
 </li>
 </ul>
 
 Payment Details
 
 
 
 <ul>
 <li>
 Hourly-based payment structure.
 </li>
 <li>
 Competitive hourly rates based on experience and expertise.
 </li>
 <li>
 Flexible working hours with the potential for long-term collaboration.
 
 
 </li>
 </ul>
 
 Application Process
 
 
 
 <ul>
 <li>
 Submit your resume and a portfolio of past digital marketing projects.
 </li>
 <li>
 Include your hourly rate expectations.
 </li>
 <li>
 Provide references or testimonials from previous clients if available.
 
 
 </li>
 </ul>
 
 team@eduhub.solutions
 
 
 
 
 Freelance Marketing Specialist &Idot;&scedil; &Idot;lanlar&inodot; WhatsApp Grubu
 
 
 
 
 Dijital Pazarlama Uzman&inodot; Arayanlar Telegram Grubu
 
</div>

Freelance Digital Marketing Specialist

Accenture

<div><div>Accenture Industry X is an advanced, digitally enabled, innovative planning and investment approach for manufacturing and asset-intensive industries. In your role within our Industry X team, you&rsquo;ll help clients take advantage of significant market opportunities as digital technology moves into the core of industry in product development and manufacturing environments. You&rsquo;ll assist them in transforming their product, manufacturing, and product-related services value chains across sectors such as Products, Communications, Media, High Tech, Chemicals, Mining, Oil &amp; Gas, and Utilities. As part of Accenture Industry X, you&rsquo;ll benefit from tailored career management and specialist skills that will fuel your ambitions.</div><div><div><div><div><div><div><div><div><div>
What&rsquo;s in it for you?
&#10024;Work-Life Balance: Hybrid working model / Flexible hours / Birthday off / No dress code / Happy Hours
Health &amp; Wellness: Life &amp; Health Insurance / An Employee Assistance &amp; Wellness Program
Transportation: Shuttle service / Transportation support
 Financial Benefits: Meal allowance / Employee Referral Bonus Program / Performance bonus &amp; promotion / Accenture Recognition Points
Professional Development: Learning budget / Personal career development with People Leads / Buddy Program
Work Environment: Working on international projects with a globally diverse team / A fast-paced technology environment</div></div></div></div></div></div></div></div></div></div>
 
<div><div>Required Qualifications:</div><div><ul><li>8+ years of experience in SAP EWM (Extended Warehouse Management) with a focus on functional consulting and/or architecture.</li><li>Proven expertise in leading EWM delivery and/or acting as an EWM architect for large-scale projects.</li><li>Strong knowledge of warehouse processes and logistics operations, including fully automated warehouses (e.g., conveyors, AS/RS, small parts warehouse, AGVs).</li><li>Experience with SAP EWM MFS (Material Flow System) and its integration with PLCs via TCP/IP is a plus.</li><li>Experience in SAP S/4 Integration Tests (IT) and test management in SolMan</li><li>Familiarity with SAP ABAP (including ABAP Objects) and Fiori/UI5/HTML5 is a plus.</li><li>Strong understanding of SAP EWM configuration, customization, and integration with other SAP modules with proven hands-on expertise on designing, configuration and testing.</li><li>Familiarity with Agile/Scrum Framework and tools like Jira or Azure DevOps.</li><li>Excellent problem-solving skills and the ability to design innovative solutions for complex warehouse management challenges.</li><li>Strong written and verbal communication skills in English.</li><li>Bachelor&rsquo;s or higher degree in Computer Science, Engineering, or a related discipline.</li></ul></div><div>
Key Responsibilities:</div><div><ul><li>Lead the design, delivery, and implementation of SAP EWM solutions for global clients.</li><li>Ensuring alignment with client requirements and industry best practices.</li><li>Provide functional expertise in warehouse processes and logistics, including fully automated warehouse systems.</li><li>Document the business requirements and as-is process.</li><li>Collaborate with cross-functional teams to deliver high-quality solutions on time.</li><li>Drive continuous improvement in delivery quality and efficiency within the organization.</li><li>Mentor and guide junior team members, fostering a culture of learning and innovation.</li><li>Stay updated on the latest SAP EWM technologies and trends, applying them to client projects.</li></ul></div> 
Ready to make an impact? If you are excited about working with cutting-edge technology and participating in thrilling international projects, we want to hear from you! Join Accenture and achieve your goals. 
#GreatPlaceToWork 
Apply Now!</div>

Senior EWM Functional Consultant

INFUSE

<div><div>OUR HIRING PROCESS:
<ul>
<li>We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals&mdash;every person is unique. We promise to give your candidacy a fair and detailed assessment.</li>
<li>We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.</li>
<li>At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.</li>
<li>From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 
 
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy</li></ul></div> 
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul><li>Build and maintain strong, long-lasting client relationships</li>
<li>Ensure the timely and successful delivery of our solutions according to client needs and objectives</li>
<li>Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders</li>
<li>Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment</li>
<li>Assist with challenging client requests or issue escalations as needed</li>
<li>Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.</li>
</ul><h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales</li>
<li>Strong communication and interpersonal skills</li>
<li>Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.</li>
<li>Empathetic understanding of client needs and the ability to address them effectively</li>
<li>Ability to address challenges and proactively offer solutions.</li>
</ul>
If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today! 
 
We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.</div>

Client Success Representative (Remote, Contract)

Roka Groups

Job Description:As a Sales &amp; Client Engagement Specialist, your responsibilities will include:Handling inbound and outbound calls (with a focus on conversion and retention).Assisting clients with account opening, usage, and closure in a professional and clear manner.Supporting customers through the investment process and ensuring compliance with legal regulations.Building and maintaining long-term relationships with international clients.Responding to client inquiries via phone, email, or live chat .Delivering accurate and timely customer support to ensure high satisfaction.Monitoring client accounts and ensuring data is up to date.What We Offer:Competitive USD-based salary + monthly performance bonuses.A professional, international, and dynamic work environmentFull training and continuous learning opportunitiesClear career growth and promotion pathsRequirements:Fluency in at least one of the following languages: English, Japanese, Korean, Hindi-Urdu, German, Malay, Indonesian ,Porteguese, SpanishStrong communication and interpersonal skillsNo prior experience requiredCurrently residing in IstanbulJob Types: Full-time, Commission

Customer Representative & Account Specialist (Multilingual – Onsite)

Trade Intelligence Global Pte Ltd

About Trade Intelligence GlobalTrade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.About the Role:We are looking for a results-driven Business Development Specialist to join our team. You will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth.Responsibilities<ul><li>Cold call people using a given phone directory to sell Saas products</li><li>Answer incoming calls from prospective customers</li><li>Use scripts to provide information about product&rsquo;s features, prices etc. and present their benefits</li><li>Ask pertinent questions to understand the customer&rsquo;s requirements</li><li>Persuade the customer to buy by demonstrating how merchandise or services meet their needs</li><li>Record the customer&rsquo;s personal information accurately in a computer system</li><li>Deal with complaints or doubts to safeguard the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and record useful information</li></ul>Requirements and skills<ul><li>Proven experience as telemarketer or similar sales/customer service role</li><li>Proven track record of successfully meeting sales quotas preferably over the phone</li><li>Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Excellent communication and presentation skills</li><li>Proficient in English and Turkish.</li><li>Skilled in negotiation and dealing with complaints</li><li>Persistent and results-oriented</li><li>Patient and able to handle customer rejection</li></ul>Location: Turkey (Remote work available)Salary: 30000-55000, depending on experience and performance (Base + Commission)This role is available for both full-time employees and interns. Please note that the company does not provide work visa sponsorship. Job Types: Internship, Contract, Commission Contract length: 36 monthsPay: 30,000.00TRY - 55,000.00TRY per month

Business Development Specialist

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