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client support analyst

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

BMC Helix Support / Technical Support Analyst-Remote

Citi

<div>
 The Sales Support Intermediate Analyst is an intermediate level position responsible for providing a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to provide support/ancillary services to sales people and across all client segments.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide sales support by designing and implementing process improvements
 </li>
 <li>
 Support new products, promotions, and projects defined by the business
 </li>
 <li>
 Resolve most issues by applying professional judgment when interpreting data and results
 </li>
 <li>
 Review and provide training material to sales and operations
 </li>
 <li>
 Support sales activities for high profile clients
 </li>
 <li>
 Provide administrative assistance for sales management teams
 </li>
 <li>
 Ensure sales team are compliant with regulations
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
 </li>
 <li>
 Demonstrated ability to thrive in a structured environment, meticulously follow established procedures.
 </li>
 <li>
 Working knowledge of related industry practices and standards
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication
 </li>
 <li>
 Proficiency with MS office, verbal/written skills, analytical skills
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Consumer Sales
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Consumer Sales Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Consumer Sales Support Intermediate Analyst - UAE Nationals Preferred - DUBAI

Domino Sweden

About The RoleWe re looking for an experienced Oracle E-Business Suite (EBS) Solutions Support Analyst to provide essential support for our ongoing business operations on an 18 month FTC. In this role, you ll serve as a key point of contact for our users across the Financials and Supply Chain modules, delivering first-line triage, analysis, and resolution of system issues.As an EBS Support Analyst, you ll collaborate closely with business teams to investigate and resolve application errors or process challenges, ensuring timely and effective solutions. You ll also manage escalations, coordinating with both internal IT resources and external support partners to drive issues through to successful resolution.Key ResponsibilitiesProvide Tier 2/3 functional and technical support for Oracle EBS Financials and Supply Chain modules.Manage and escalate Service Requests (SRs) with Oracle Support as needed.Support month-end, quarter-end, and year-end closing activities.Configure and maintain application setups in line with change management processes.Monitor system performance and implement corrective actions to improve efficiency.Assist with patching, upgrades, and testing of the Oracle EBS environment.Collaborate with business users to gather requirements and support enhancements.Develop and execute test plans and scripts for new configurations and updates.Provide ad hoc user training and documentation to support effective system use.Work closely with IT teams and clearly communicate technical issues to non-technical users.About YouStrong functional knowledge of one or more Oracle E-Business Suite R11 modules (e.g., GL, AP, AR, PO, OM, Inventory, FA, CM).Proven hands-on experience supporting and maintaining Oracle EBS environments.Demonstrated analytical and problem-solving skills, with the ability to work effectively with complex data and processes.Excellent communication and collaboration skills, with the ability to bridge technical and business teams.Strong time management skills, with the ability to prioritise tasks and work under pressure.A customer-focused mindset and commitment to delivering high-quality support.Experience using an IT Service Management (ITSM) ticketing system (e.g., ServiceNow, Jira).Preferred SkillsProficiency in SQL and PL/SQL for data analysis and troubleshooting.Understanding of Oracle EBS architecture, including technical components and concurrent processing.Familiarity with Oracle reporting tools such as BI Publisher or Discoverer.What You Can ExpectAs a valued member of the Domino team, you ll receive a competitive salary, and a comprehensive benefits package tailored to your local site.We are a highly successful company, we re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.About UsAt Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it s not just about the work we do it s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.Positions may be at an advanced stage of the recruitment process and can close at any time.

EBS Solutions Support Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Seven Stage Real Estate Brokerage LLC 

We&rsquo;re looking for a motivated Analyst to join our growing team. This role is ideal for someone early in their career who enjoys working with data, analyzing financial information, and supporting advisors in delivering exceptional client service.Key Responsibilities:<ul><li>Support financial advisors in preparing client financial plans, investment and insurance proposals</li><li>Collect, organise, and analyse client financial data and documentation</li><li>Prepare regular reports on portfolio performance and client progress</li><li>Conduct market and product research to support investment and insurance recommendations</li><li>Assist in preparing client presentations and business development materials</li><li>Review financial products and policy terms to compare options for clients</li><li>Coordinate with external partners when needed</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Finance, Economics, Business, Accounting, or related field</li><li>1&ndash;3 years of experience in financial services, consulting, or an analytical role</li><li>Strong analytical and Excel skills (financial modeling or reporting experience is a plus)</li><li>Excellent attention to detail and accuracy</li><li>Sales-oriented and support in client acquisition and relationship building</li><li>Ability to manage multiple tasks and meet deadlines</li></ul>Why Join Us<ul><li>Work with experienced financial advisors and gain exposure across wealth, insurance, real estate, and investment planning</li><li>Professional growth in a well-established Dubai-based firm</li><li>Convenient office location next to BurJuman Mall</li><li>Supportive team culture with real learning opportunities and client interaction</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Analyst : 1 year (Preferred)</li></ul>

Financial Analyst

Salt

<div>
 
 
 
 Dynamics 365 CRM QA Analyst - 2 Month Contract - Fully Remote
 
 
 
 
 
 
 
 
 Role:
 
 Dynamics 365 CRM QA Analyst
 
 
 
 Duration:
 
 2 Months
 
 
 
 Location:
 
 Fully Remote
 
 
 
 Rate:
 
 $300 USD per day
 
 
 
 Languages
 
 : Arabic and English
 
 
 
 
 
 Our client are seeking an experienced
 
 Dynamics 365 CRM QA Analyst
 
 to support a short-term project focused on
 
 upgrades and updates
 
 to the client&rsquo;s
 
 Microsoft Dynamics Customer Journeys (CRM)
 
 .
 
 
 
 
 
 The successful candidate will be responsible for:
 
 <ul>
 <li>
 Executing
 
 SIT (System Integration Testing)
 
 cycles.
 </li>
 <li>
 Supporting
 
 UAT (User Acceptance Testing)
 
 activities.
 </li>
 <li>
 Verifying that
 
 campaigns, workflows, and functional updates
 
 perform as expected.
 </li>
 <li>
 Ensuring all elements render correctly in
 
 both English and Arabic
 
 .
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience testing
 
 Microsoft Dynamics 365 CRM / Customer Engagement
 
 environments.
 </li>
 <li>
 Strong understanding of
 
 SIT and UAT
 
 processes.
 </li>
 <li>
 Excellent attention to detail, particularly when reviewing multi-language content.
 </li>
 <li>
 Ability to work independently in a
 
 fully remote setup
 
 .
 </li>
 </ul>
 
 
</div>

Quality Assurance Engineer

Glow Beauty On Demand

Job Title Supply Chain Analyst Dubai Job Description Supply Chain Analyst Dubai Role Summary Miebach Consulting UAE is hiring a motivated Supply Chain Analyst to support the design and optimization of logistics networks, warehousing solutions, and IT systems for industrial projects across the GCC. This role involves working on end-to-end supply chain projects, from analysis and design to implementation, with opportunities for international exposure and training. Job Details Location: Dubai, UAE Industry: Supply Chain &amp; Logistics Consulting Function: Supply Chain Analysis and Design Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Support supply chain and logistics design projects, including material flow analysis, network optimization, and warehouse design * Participate in client site visits, conduct data analysis, and develop cost-effective logistics solutions * Assist in preparing feasibility studies, process flows, and technical documentation * Collaborate with internal teams and external vendors to specify and evaluate logistics systems and solutions * Support procurement of equipment and supervise implementation of projects, including testing and commissioning * Prepare project documentation, presentations, case studies, and reports for internal and client use * Develop knowledge of supply chain technologies, automation solutions, and IT systems (SAP EWM, Oracle, etc.) * Be available for frequent travel within GCC and occasionally internationally for project assignments Qualifications &amp; Requirements * Bachelor s degree in Business Administration, Industrial Engineering, Mechanical Engineering, Economics, or related field * 1 2 years of relevant supply chain experience preferred (planning, warehousing, transportation, IT) * Strong analytical skills with proficiency in MS Excel and PowerPoint (mandatory); knowledge of MS Project, Visio, and optimization tools is desirable * Ability to read and interpret AutoCAD drawings; basic knowledge of construction and logistics layouts * Excellent communication skills in English; Arabic proficiency is a plus * Open to frequent travel (up to 80% of working days) across GCC for project implementation * Strong problem-solving ability, proactive approach, and commitment to continuous learning

Supply Chain Analyst

Explore 10000+ Client support analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.