customer service representative Jobs in Karachi

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customer experience associate

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customer services specialist Jobs in Karachi

customer services specialist

client support consultant

Digital Auxilius

<div>
 
 Location: On-Site | Karachi, Pakistan
 
 
 
 
 Department: Business Support
 
 
 
 
 Reports to: CEO / Client
 
 
 
 
 Job Status: Full-time | Night Shift (5 PM &ndash; 2 AM)
 
 
 
 
 Job Summary:
 
 
 
 Digital Auxilius is seeking a proactive and detail-oriented
 
 Virtual Assistant (VA)
 
 to provide high-level support to a US-based client across business and personal tasks. This position requires a tech-savvy and highly organized professional with creative flair who can manage multiple projects, follow instructions precisely on platforms such as Canva, Microsoft, Google Workspace, and assist with light social media tasks. You&rsquo;ll play a pivotal role in ensuring smooth day-to-day operations while working closely with the client on administrative and creative projects.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate and manage calendars, schedule meetings, and handle time-zone-sensitive appointments
 </li>
 <li>
 Follow task briefs and execute them using platforms like Canva, Microsoft Office, and Google Workspace
 </li>
 <li>
 Provide basic support in managing social media accounts (posting, drafting captions, organizing content)
 </li>
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 Organize and maintain digital files and folders, ensuring secure and efficient document management
 </li>
 <li>
 Handle personal and business errands including online research, travel bookings, and reservations
 </li>
 <li>
 Support in organizing virtual meetings and events, preparing agendas, and taking meeting notes
 </li>
 <li>
 Track and report progress on delegated tasks and ensure timely follow-ups
 </li>
 <li>
 Handle confidential information with integrity and professionalism
 </li>
 <li>
 Assist with light data entry, expense tracking, and maintaining reports
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in administrative support
 </li>
 <li>
 At least 1&ndash;2 years of experience in a Virtual Assistant or Administrative role (international client experience preferred)
 </li>
 <li>
 Excellent English communication skills &ndash; written and verbal
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and Canva
 </li>
 <li>
 Strong organizational and multitasking abilities with attention to detail
 </li>
 <li>
 Tech-savvy with a willingness to learn new tools and platforms quickly
 </li>
 <li>
 Basic understanding of social media platforms like Instagram, LinkedIn, and Facebook
 </li>
 <li>
 Ability to work independently, maintain discretion, and manage time efficiently
 </li>
 <li>
 Creative mindset and a problem-solving attitude
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based increments
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Transport facility for female staff / allowance for male staff
 </li>
 <li>
 Medical health insurance
 </li>
 <li>
 Employees Old-Age Benefit Institution (EOBI) coverage
 </li>
 <li>
 Paid time off and public holidays
 </li>
 <li>
 Skill development support and learning resources
 </li>
 <li>
 Inclusive and collaborative team culture
 </li>
 <li>
 Company-sponsored social events and activities
 
 
 </li>
 </ul>
 
 Position Details:
 
 
 
 <ul>
 <li>
 Openings: 01
 </li>
 <li>
 Employment Type: Full-time Shift Timing: Monday to Friday | 5:00 PM to 2:00 AM (PKT)
 </li>
 <li>
 Location: On-Site &ndash; Karachi Office
 
 
 </li>
 </ul>
 If you're a self-starter who thrives in a fast-paced, client-facing environment and enjoys organizing, creating, and collaborating &mdash; we'd love to hear from you! Please submit your
 
 resume and a brief cover letter
 
 explaining your interest in this position.
 
 
 Powered by JazzHR
 
 
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</div>

Assistant to US Client (Onsite) Evening Shift

The Prime Technology Systems

Junior ERP Odoo Functional Consultant We are hiring a Junior Odoo Functional Consultant with 6&ndash;18 months of ERP/Odoo experience. The role involves assisting in requirement gathering, configuring core Odoo modules (Sales, Purchase, Inventory, Accounting, HR), testing workflows, and providing user support. Ideal for candidates beyond internship level but not yet intermediate, looking to grow into a full consultant role.Key Responsibilities<ul><li>Assist in requirement gathering sessions with business stakeholders.</li><li>Configure and support core Odoo modules such as Sales, Purchase, Inventory, Accounting, CRM, HR, and Manufacturing (as applicable).</li><li>Translate client needs into functional specifications and propose Odoo-based solutions.</li><li>Perform basic data migration, testing, and validation of ERP workflows.</li><li>Provide end-user training and functional support.</li><li>Collaborate with technical developers to ensure smooth integration and customization.</li><li>Document processes, configurations, and client requirements.</li></ul>Preferred Qualifications (Nice to Have)<ul><li>Exposure to Manufacturing and eCommerce modules.</li><li>Familiarity with basic SQL or functional debugging in Odoo.</li><li>Experience working on real client projects or supporting ERP go-lives.</li><li>Knowledge of project management basics (Agile/Scrum).</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs100,000.00 per monthWork Location: In person

ERP Odoo Functional Consultant

Logon Broadband Pvt Ltd

Customer Support Representative (CSR) ISP IndustryLocation: KarachiCompany: Logon BroadbandJob Summary:As a Customer Support Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to internet connectivity and services.Provide ISP service information to customers.Document and update customer records accurately in our software.Collaborate with other departments to ensure customer issues are resolved efficiently.Follow up with customers to ensure their issues have been resolved to their satisfaction.Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.Qualifications:High school diploma or equivalent; some college coursework preferred.Previous customer service experience, preferably in the ISP or telecommunications industry.Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency with computer systems and basic technical troubleshooting.Availability to work flexible hours, including evenings, night shifts, weekends, and holidays.We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.To apply, please submit your resume, cover letter, and any relevant certifications tocareers@lbi.net.pk by 15th September, 2025.Only shortlisted candidates will be contacted for interviews.Job Type: Full-timeSalary: Rs30,000.00 - Rs35,000.00 per monthJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Customer Support Representative (CSR) ISP Industry

Ibix Global Tech

We are looking for a Junior Odoo Functional Consultant who is passionate about business processes and ERP systems. This is a great opportunity for someone with 1&ndash;2 years of experience and a good understanding of Odoo modules to grow in a supportive and dynamic environment. The ideal candidate is energetic, open to learning, and sharp in communication with a strong desire to build expertise in Odoo ERP implementations.Key Responsibilities<ul><li>Assist in analyzing client business processes and translating them into Odoo ERP workflows.</li><li>Support the configuration and basic customization of Odoo modules based on client needs.</li><li>Participate in Odoo implementation projects from requirements gathering to post-deployment support.</li><li>Provide training and user support to ensure smooth adoption of Odoo solutions.</li><li>Collaborate with technical teams to ensure alignment between business needs and technical solutions.</li><li>Help conduct client meetings and workshops to understand their processes and gather feedback.</li><li>Contribute to user manuals, functional documentation, and support materials.</li><li>Stay up-to-date with new features and best practices within the Odoo ecosystem.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field.</li><li>1&ndash;2 years of hands-on experience working with Odoo as a functional consultant.</li><li>Experience with other ERP systems is a plus.</li><li>Understanding of all major Odoo modules (Sales, CRM, Inventory, Accounting, HR, etc.).</li><li>Involvement in or understanding of 1&ndash;2 complete Odoo implementation cycles (SH, SaaS, or Community).</li><li>Energetic, sharp, and proactive with a strong willingness to learn and grow.</li><li>Excellent English verbal communication skills for effective client interaction.</li></ul>Preferred Skills &amp; Certifications<ul><li>Odoo certification(s) are a plus.</li><li>Exposure to other ERP systems is an advantage.</li><li>Familiarity with Agile methodologies is a plus.</li><li>Basic knowledge of SQL for data handling and reporting.</li><li>Ability to write and execute test cases to validate system functionality.</li></ul>Location: Gulshan, Karachi.Job Type: Full Time, Onsite.Job Type: Full-timeApplication Question(s):<ul><li>What is your current monthly salary package in PKR?</li><li>What is your expected monthly salary package in PKR?</li><li>How many years of experience in Odoo, you have?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Odoo functional: 1 year (Required)</li></ul>Work Location: In person

Junior Odoo Functional Consultant

Inbox Business Technologies

<div>
 We at Inbox Business Technologies are hiring a Principal Consultant - Fraud &amp; Risk Assessment to contribute to fraud prevention frameworks, forensic reviews, and advisory projects across digital payment channels and mobile banking platforms. The ideal candidate will work closely with the Principal Consultant to support client engagements, training, and executive-level presentations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead fraud risk assessment programs across multiple industries and geographies.
 </li>
 <li>
 Develop fraud prevention strategies, policies, and frameworks aligned with regulatory and compliance standards.
 </li>
 <li>
 Oversee large-scale investigations into financial crimes, cyber fraud, and operational risks specific to digital banking platforms, mobile payments, and e-wallets prevalent in a specific country.
 </li>
 <li>
 Provide advisory to C-level executives on emerging fraud detection technologies, digital payment risks, governance, and risk mitigation.
 </li>
 <li>
 Mentor and manage teams of consultants and analysts to deliver high-impact client solutions.
 </li>
 <li>
 Stay updated on emerging fraud schemes, digital payment risks, and regulatory changes.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 12+ years of experience in fraud risk management, internal audit, or financial crime advisory.
 </li>
 <li>
 Strong knowledge of global compliance frameworks (AML, FATF, SOX, Basel II/III, GDPR).
 </li>
 <li>
 Expertise in fraud detection systems, data analytics, and forensic methodologies.
 </li>
 <li>
 Knowledge of local regulatory frameworks (SAMA, CMA, CBB) and compliance standards relating to fraud prevention and cybersecurity of KSA would be a plus.
 </li>
 <li>
 Excellent leadership, stakeholder management, and client advisory skills.
 </li>
 <li>
 Strong presentation and communication skills for C-suite engagement.
 </li>
 <li>
 Familiarity with Arabic language and regional banking operations is a plus.
 </li>
 <li>
 Bachelor's or Master's degree from reputable universities.
 
 
 </li>
 </ul>
 
 Key Certifications:
 
 
 
 <ul>
 <li>
 Certified Fraud Examiner (CFE)
 </li>
 <li>
 Certified Internal Auditor (CIA)
 </li>
 <li>
 Additional regional or industry-specific certifications (e.g., SAMA certifications, Certified Financial Crime Specialist) are advantageous.
 </li>
 </ul>
</div>

Principal Consultant - Fraud & Risk Assessment

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

At-Desk PVT LTD

<ul><li>Perform tasks to support the customer services department in the UK.</li><li>Managing inbound and outbound calls.</li><li>Following various communication scripts when speaking to a caller.</li><li>Customer engagement through voice, chat and other corresponding platforms.</li><li>Identifying customer needs, answering questions and providing solutions/alternatives.</li><li>Keeping records of all conversations organized</li><li>Improving performance and hit goals.</li><li>Managing customer accounts</li><li>Performing data entry tasks as necessary.</li></ul>Skills Requirement<ul><li>International Call Center Background</li><li>Communication Skills(Speaking English Frequently and Confidently, Good listening skills)</li><li>Multitasking Ability</li><li>Excellent command of computer and internet.</li></ul>Flexible, Adaptable, Creative, Energetic attitude.Monday to Friday, Alternate Saturdays. 1:00pm - 10:00PMLocation : Bahadurabad , KarachiCheck salary package before applying.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative - UK Based

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