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client support manager

HSJB BUSINESS CONSULTING

Roles and Responsibilities<ul><li>Develop and maintain strong relationships with existing and potential clients to promote the company&rsquo;s forex products and services.</li><li>Identify clients&rsquo; currency exchange requirements and provide suitable forex solutions to meet their needs.</li><li>Handle inquiries related to foreign exchange, remittances, and currency transfers efficiently and accurately.</li><li>Generate new business opportunities through networking, client referrals, and market research.</li><li>Provide clients with daily updates on exchange rates, market trends, and foreign currency regulations.</li><li>Ensure all forex transactions comply with regulatory and company policies, including AML and KYC guidelines.</li><li>Coordinate with internal departments such as operations, compliance, and treasury to ensure smooth transaction processing.</li><li>Maintain accurate client records, transaction details, and sales reports for management review.</li><li>Achieve assigned sales and revenue targets through active client acquisition and retention strategies.</li><li>Resolve client issues promptly, ensuring high levels of customer satisfaction and loyalty.</li><li>Stay updated on global economic trends and currency movements to provide informed guidance to clients.</li><li>Participate in marketing campaigns, seminars, and business events to promote forex services.</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per monthExperience:<ul><li>Forex Trading - Sales: 2 years (Required)</li></ul>Language:<ul><li>Malayalam (fluent) (Required)</li><li>Hindi (fluent) (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Client Support Manager

Qualifications and Experience:<ul><li>3+ years of management/supervisory experience in Client Services, specifically within the Forex, CFD, or Online Trading industry.</li><li>Deep understanding of Forex market products and trading platform technology (MT4/MT5).</li><li>Proven expertise with CRM/Ticketing systems and data analysis for reporting.</li><li>Exceptional leadership, communication, and conflict resolution skills.</li><li>Strong knowledge of relevant financial industry compliance rules.</li></ul>Key Responsibilities :<ul><li>Lead &amp; Develop: Directly manage, coach, and motivate the Client Support team to meet all performance KPIs (CSAT, response/resolution times).</li><li>Forex Expertise: Oversee support across all channels (Chat, Email, Phone) related to trading platforms (MT4/MT5), deposits/withdrawals, and account queries.</li><li>Escalation Management: Handle and resolve all complex client complaints and critical service escalations.</li><li>Compliance &amp; Risk: Ensure the team rigorously adheres to AML/KYC regulations and all internal operational procedures.</li><li>Process Improvement: Analyze support metrics and client feedback to drive continuous operational efficiency and superior customer retention.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Jr.Client Support manager-Forex

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services

Forex Consultant

IFM Facilities Management LLC

Role Overview:The Assistant Soft Services Manager will support the planning, coordination and supervision of cleaning, housekeeping and other soft services across large-scale facilities such as malls, airports and commercial complexes. This role ensures high service quality, compliance with health and safety regulations and strong client relationships, working closely with the Soft Services Manager to achieve operational excellence.Key Responsibilities:<ul><li>Assist the Soft Services Manager in day-to-day management of service delivery across assigned sites.</li><li>Supervise site supervisors, team leaders, and operatives to ensure quality standards and operational procedures are followed.</li><li>Conduct regular site inspections, identify service gaps, and implement corrective measures.</li><li>Support the mobilization and demobilization of projects, ensuring assets, consumables, and equipment are prepared and deployed effectively.</li><li>Liaise with clients to address operational requirements, complaints, and improvement opportunities.</li><li>Monitor and ensure compliance with KPIs, SLAs, and contractual obligations.</li><li>Assist in preparing work schedules, rosters, and resource allocation plans.</li><li>Support training and development programs, including BICSc, toolbox talks, and on-the-job training.</li><li>Maintain records of operational activities, incidents, and inspection reports.</li><li>Ensure compliance with QHSE policies, Municipality Codes, and standards such as COSHH, HACCP, ISO, and BICSc.</li><li>Identify opportunities for cost savings, efficiency improvements, and reduction of material wastage.</li><li>Stay updated on industry best practices, new cleaning technologies, and eco-friendly products.</li><li>Support procurement by coordinating with suppliers for equipment and consumable requirements.</li><li>Assist in preparing periodic performance reports, client updates, and meeting presentations.</li><li>Act as point of contact during the Soft Services Manager&rsquo;s absence, ensuring continuity of operations.</li></ul>Qualifications &amp; Experience:<ul><li>Diploma or Bachelor&rsquo;s degree in Facilities Management or a related field.</li><li>Professional certifications such as BICSc, COSHH, HACCP or equivalent are an advantage.</li><li>6&ndash;8 years of proven experience in an Assistant Manager role within Facilities Management soft services.</li><li>Strong track record managing large-scale projects (e.g., malls, airports, hospitality complexes).</li><li>Experience in managing large workforces (400+ employees).</li><li>Excellent leadership, coordination and communication skills in a multi-cultural environment.</li><li>Familiarity with ISO 9001/14001/45001 standards and compliance requirements.</li></ul>If interested, please send your updated profile to: careers@ifmuae.netSubject Line: Assistant Soft Services ManagerJob Type: Full-timeApplication Question(s):<ul><li>Salary expectations (AED)</li><li>Notice period (months)</li><li>Current salary (AED)</li></ul>Experience:<ul><li>Assistant Manager - Soft Service or Senior: 6 years (Required)</li><li>Facilities Management: 6 years (Required)</li><li>Large scale projects (400+ workforce projects): 6 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Assistant Soft Services Manager

TTS SMART SOLUTIONS LLC

Job Title: ELV Pre-Sales / Estimation EngineerLocation: Abu Dhabi Reporting To: Pre-Sales Manager / Technical Sales Manager / Business Development Director Employment Type: Full-timeJob Summary:<ul><li>Review RFPs, RFQs, and tender documents to prepare competitive technical and commercial proposals.</li><li>Design and develop ELV system layouts, BOQs, schematics, and cost estimates.</li><li>Coordinate with vendors and suppliers for pricing, compliance, and technical support.</li><li>Provide technical support and presentations during client meetings and bid evaluations.</li><li>Conduct site surveys and develop design solutions based on project requirements.</li><li>Ensure all designs comply with local authority standards (DCD, SIRA, Etisalat, DU, etc.).</li></ul>Key Responsibilities:<ul><li>Analyze client requirements and project specifications (tenders, RFQs, RFPs) to propose suitable ELV solutions.</li><li>Design and engineer integrated ELV systems that align with client needs and budget.</li><li>Prepare and deliver technical and commercial proposals, including BOMs, compliance statements, and system architecture diagrams.</li><li>Support the sales team with product presentations, technical clarifications, and solution demonstrations to clients, consultants, and stakeholders.</li><li>Coordinate with vendors and suppliers for pricing, product data sheets, and solution alignment.</li><li>Participate in pre-bid meetings, site surveys, and technical discussions as needed.</li><li>Provide technical documentation and support during the handover to the project implementation team.</li><li>Maintain up-to-date knowledge of ELV products, technologies, and trends in the market.</li><li>Build and maintain relationships with OEMs, suppliers, and technical partners.</li><li>Respond to post-submission queries, clarifications, and value engineering requests from clients or consultants.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electrical / Electronics / Communication Engineering.</li><li>Minimum 3&ndash;8 years of ELV Presales / Design / Estimation experience in the UAE or GCC.</li><li>Proficient in AutoCAD, MS Office, and technical proposal preparation.</li><li>Strong understanding of system integration and network design concepts.</li><li>Excellent communication, coordination, and presentation skills.</li><li>Ability to work independently and meet tight deadlines.</li></ul>Job Types: Full-time, ContractPay: From AED7,000.00 per month

ELV Pre-Sales / Estimation Engineer

<div>Title:
Commercial Manager - IMPC
&quot;Belong, Connect, Grow, with KBR!
The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals.
KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.&quot;<h3 class="jobSectionHeader">
Commercial Manager</h3><h3 class="jobSectionHeader">
LOCATION</h3>
Dubai, UAE, primarily Dubai office based with travel to Iraq on a visiting basis required.
THE ROLE<h2 class="jobSectionHeader">
Reporting to the KBR Commercial Director and responsible for the commercial and contract management of task orders, from inception through to completion.</h2>
This is a pivotal role, providing commercial support across our three core workstreams, namely Infrastructure, Energy, and Consulting. The Commercial Manager will work closely with Task Order Managers and senior leadership to ensure the successful delivery of individual task orders and the overall contract, driving best-in-class commercial practices, risk management, and client satisfaction.
project description
KBR are supporting the Iraq Ministry of Planning with the development of economic and social policies within the varied governmental sectors to achieve the national development objectives. KBR are providing consultancy services covering economic master plan, project prioritization, technical and financial review, project management, ongoing project monitoring and negotiation support.<h2 class="jobSectionHeader">
MAIN RESPONSIBILITIES</h2><ul><li>
Provide strategic commercial leadership across all workstreams (infrastructure, energy, consulting), ensuring alignment with overall contract objectives, internal approvals and client expectations.</li><li>
Act as a key interface between Task Order Managers, project teams, and client representatives, facilitating collaboration and the achievement of program deliverables.</li><li>
Lead the development, implementation, and continuous improvement of commercial strategies, policies, and procedures to support the successful delivery of all Task Orders.</li><li>
Oversee the full contract lifecycle, including procurement, negotiation, award, administration, and close-out, ensuring compliance with internal KBR standards and client requirements.</li><li>
Support the preparation and review of contracts, subcontracts, and consultancy agreements, ensuring robust risk management and value for money.</li><li>
Contribute to the management of the overall client relationship, supporting business development, contract extensions, and the identification of new opportunities.</li><li>
Ensure all commercial activities are conducted in accordance with company values, legal requirements, and best industry practices.</li><li>
Be part of the delivery of relevant Task Orders where commercial input is required this could include assessment of commercial agreements, finance structures and financial outputs.</li></ul><h3 class="jobSectionHeader">
EXPERIENCE, SKILLS AND KNOWLEDGE</h3><ul><li>
BSc Quantity Surveying or equivalent</li><li>
Minimum overall relevant experience 12 years.</li><li>
Minimum relevant experience 5 years in the role</li><li>
Minimum Regional Experience 5 years</li><li>
Professional memberships and charterships required; MRICS or equivalent</li><li>
Sound knowledge of all commercial aspects of major developments and consulting assignments</li><li>
Excellent report writing and communication skills</li><li>
Experienced user of MS Office and contract management software</li><li>
Experience of major projects in the Middle East, Arabic speaking advantageous.</li></ul><h3 class="jobSectionHeader">
COMPETENCIES</h3><ul><li>
Leadership</li><li>
Strong interpersonal and communication skills</li><li>
Commercial awareness</li><li>
Strong customer focus</li><li>
Planning &amp; organising</li><li>
Accepts Responsibility</li><li>
HSE Awareness</li></ul></div>

Commercial Manager - IMPC

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