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cloud technical specialist

Zones

<div>Description 
 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts. 
What you&rsquo;ll do as a Cloud Technical Specialist: 
Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
<ul><li>
Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.</li><li>
Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.</li><li>
Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.</li><li>
Establish strong relationships with customers and colleagues, adapting to changing situations.</li><li>
Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.</li><li>
Work independently and provide guidance to new team members.</li><li>
Troubleshoot and document incidents, identify root causes, and implement preventive measures.</li><li>
Ensure timely resolution of issues, adhering to SLAs.</li><li>
Act as a subject matter expert across supported areas and coordinate issue resolutions.</li></ul> 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in Computer Science or any related field.</li><li>
Strong client-facing communication skills, including the ability to communicate with all levels of management.</li><li>
1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.</li><li>
Understanding of computer systems and mobile devices for troubleshooting.</li><li>
Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.</li><li>
Knowledge of Windows, SQL, and Exchange Server preferred.</li><li>
Experience with defining and refining business processes focused on high-quality support.</li><li>
Certifications in Microsoft technologies preferred.</li><li>
Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.</li><li>
Ability to work independently in a fast-paced environment.</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Shift Timings: 8:00 P.M to 5:00 A.M (Pk time) Rotational Shifts</div>

Cloud Technical Specialist

Kagool

<div>
 
 
 About Kagool
 
 
 
 Kagool is a leading provider of data, AI, and cloud transformation services. We empower organizations to modernize their data platforms, unlock the power of AI, and accelerate innovation through cutting-edge technologies like
 
 Microsoft Azure Data Services
 
 and
 
 Databricks
 
 . Our clients span across industries, with a particular strength in supporting enterprises running
 
 SAP as their core ERP system
 
 .
 
 
 
 
 
 We are looking for remote sales consultants that have strong experience in prospecting and lead generation in the Microsoft/Databricks Data &amp; AI space and also SAP. You must be a
 
 Hunter-type Cloud Data/SAP Sales Specialist
 
 to support our UK and MEA markets.
 
 
 
 
 
 
 Role Overview
 
 
 
 As a
 
 Cloud Data Sales Specialist
 
 , you will be responsible for driving
 
 new business development
 
 and expanding Kagool&rsquo;s customer base in the
 
 mid-tier and enterprise market segments
 
 . Your focus will be on engaging organizations running
 
 SAP ERP
 
 and guiding them on their
 
 data and AI modernization journey
 
 using
 
 Azure Data Platforms and Databricks
 
 .
 
 
 
 
 
 This role is ideal for a
 
 self-starter
 
 with strong prospecting skills, who thrives on building new client relationships and closing deals. You will have the freedom to approach the market with creativity, leveraging cold outreach, social selling, networking, and other channels to open doors and create opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, prospect, and develop new business opportunities with
 
 mid-tier and enterprise clients
 
 in the Chicago and wider US market.
 </li>
 <li>
 Focus sales efforts on organizations running
 
 SAP ERP
 
 , positioning Kagool&rsquo;s expertise in
 
 Azure Data Platforms
 
 and
 
 Databricks
 
 .
 </li>
 <li>
 Build and maintain a strong sales pipeline through proactive outbound prospecting (cold calling, LinkedIn outreach, email campaigns, networking, etc.).
 </li>
 <li>
 Partner with Kagool&rsquo;s technical and delivery teams to shape tailored solutions that meet customer needs.
 </li>
 <li>
 Manage the full sales cycle from lead generation and qualification to deal closure.
 </li>
 <li>
 Consistently meet or exceed
 
 quarterly and annual revenue targets
 
 .
 </li>
 <li>
 Represent Kagool at industry events, conferences, and networking forums to expand brand visibility.
 </li>
 <li>
 Maintain accurate records of leads, opportunities, and sales activities using CRM tools.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Proven track record of
 
 hunter-type sales success
 
 in the technology or consulting space.
 </li>
 <li>
 Experience selling
 
 cloud, data, or AI solutions
 
 (Azure, Databricks, or equivalent platforms highly desirable).
 </li>
 <li>
 Knowledge of
 
 SAP ERP landscapes
 
 and how enterprises leverage SAP data for modernization.
 </li>
 <li>
 Comfortable with
 
 cold outreach
 
 across multiple channels to create new opportunities.
 </li>
 <li>
 Strong ability to articulate value propositions and engage C-level and senior decision-makers.
 </li>
 <li>
 Excellent negotiation and closing skills.
 </li>
 <li>
 Self-motivated, target-driven, and entrepreneurial mindset.
 </li>
 <li>
 Based in or near
 
 Chicago
 
 , with willingness to travel to client sites when needed.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with
 
 uncapped commission structure
 
 .
 </li>
 <li>
 Opportunity to play a
 
 key role in Kagool&rsquo;s US growth story
 
 .
 </li>
 <li>
 Work with cutting-edge technologies (
 
 Azure, Databricks, AI
 
 ) and a strong technical delivery team.
 </li>
 <li>
 Professional growth in a high-performance, entrepreneurial environment.
 </li>
 <li>
 Benefits package including health, dental, vision, and retirement options.
 </li>
 </ul>
</div>

Sales Consultant

Skylight Codeworks

Job Title: Upwork Bidding Specialist (On-Site)Company: Skylight Codeworks Location: Lahore, Pakistan Job Type: Full-time, On-Site Timings: 2pm - 11pmAbout the RoleSkylight Codeworks is hiring an experienced Upwork Bidding Specialist to join our team on-site. The ideal candidate must have minimum 6 months of experience in Upwork bidding and a completed graduation degree / Freshers also encourage. You will be responsible for writing winning proposals, securing projects, and building long-term business relationships with international clients.Key Responsibilities:<ul><li>Write and submit professional proposals on Upwork to win projects.</li><li>Communicate with international clients to understand requirements.</li><li>Collaborate with the technical team on project scope, costing, and timelines.</li><li>Build and maintain strong client relationships.</li><li>Monitor and improve bidding performance and conversion rates.</li><li>Stay updated with Upwork policies and market strategies.</li></ul>Requirements:<ul><li>Minimum 6 months of proven experience in Upwork bidding.</li><li>Bachelor&rsquo;s degree (Business, IT, or related field).</li><li>Strong English communication skills (written &amp; verbal).</li><li>Understanding of IT services (Web, Mobile, Cloud, AI, etc.).</li><li>Strong negotiation and client-handling skills.</li><li>Ability to work on-site at our Lahore office.</li><li>Target-driven and results-oriented.</li></ul>What We Offer:<ul><li>Market-competitive salary with performance-based incentives.</li><li>Growth opportunities in a professional IT/software environment.</li><li>Supportive and collaborative workplace.</li><li>Training and skill development opportunities.</li></ul>Interested candidates are encouraged to share their CVs at hr@skylightcodeworks.com with the subject line: Application &ndash; Upwork Bidding SpecialistJob Type: Full-timePay: Rs10,000.00 - Rs50,000.00 per monthWork Location: In person

Upwork Bidding Specialist (On-Site)

MTP (Mayfair Technology Partners)

We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: SLA Management:Monitor and manage SLA compliance across all technical support contracts. Track performance metrics and generate regular reports on SLA adherence. Identify and escalate SLA breaches, and coordinate resolution efforts. Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. Troubleshoot hardware, software, and network issues. Collaborate with internal teams to resolve complex technical problems. Client Communication:Serve as the primary point of contact for SLA-related inquiries. Communicate service updates, outages, and resolutions clearly and professionally. Conduct periodic reviews with clients to ensure satisfaction and contract alignment. Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports. Prepare monthly/quarterly SLA compliance reports for internal and client review. Process Improvement: Recommend improvements to support processes to enhance SLA compliance. Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. 3+ years of experience in technical support or IT service management. Strong understanding of SLA frameworks and ITIL principles. Excellent communication and customer service skills. Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: ITIL certification or equivalent. Experience with contract management systems. Familiarity with cloud services and enterprise IT environments.Full Time Onsite 11am to 8pm (Monday to Friday)Gulberg 3 IT Tower LahoreJob Type: Full-timeWork Location: In person

Technical Support Specialist

&quot; Please read job description thoroughly before applying&quot;Job Summary: We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction. &#11835; Key Responsibilities: &bull; SLA Management: &bull; Monitor and manage SLA compliance across all technical support contracts. &bull; Track performance metrics and generate regular reports on SLA adherence. &bull; Identify and escalate SLA breaches, and coordinate resolution efforts. &bull; Technical Support: &bull; Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems. &bull; Troubleshoot hardware, software, and network issues. &bull; Collaborate with internal teams to resolve complex technical problems. &bull; Client Communication: &bull; Serve as the primary point of contact for SLA-related inquiries. &bull; Communicate service updates, outages, and resolutions clearly and professionally. &bull; Conduct periodic reviews with clients to ensure satisfaction and contract alignment. &bull; Documentation &amp; Reporting: &bull; Maintain accurate records of SLA contracts, support tickets, and performance reports. &bull; Prepare monthly/quarterly SLA compliance reports for internal and client review. &bull; Process Improvement: &bull; Recommend improvements to support processes to enhance SLA compliance. &bull; Assist in developing and refining SLA templates and support documentation. &#11835; Qualifications: &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field. &bull; 3+ years of experience in technical support or IT service management. &bull; Strong understanding of SLA frameworks and ITIL principles. &bull; Excellent communication and customer service skills. &bull; Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools. &bull; Ability to work independently and manage multiple priorities. &#11835; Preferred Skills: &bull; ITIL certification or equivalent. &bull; Experience with contract management systems. &bull; Familiarity with cloud services and enterprise IT environments.Job Type: Full-timeWork Location: In person

Technical Support Specialist(Please read job description before applying)

Al-Haadi Mobiliya

Job Title: Senior IT Specialist Location: Al-Haadi Mobilya, Gajjumatta Department: Information Technology Job Type: Full-TimePosition Summary:Al-Haadi Mobilya is seeking a highly skilled and experienced Senior IT Specialist to manage, maintain, and improve the company&rsquo;s IT infrastructure and digital assets. The ideal candidate will play a key role in ensuring seamless day-to-day IT operations, supporting users, implementing new technologies, and enhancing system security and efficiency across all departments.Key Responsibilities:<ul><li>Oversee and manage the company&rsquo;s entire IT infrastructure, including hardware, software, networks, and servers.</li><li>Provide high-level technical support and troubleshooting for all departments.</li><li>Install, configure, and maintain operating systems, software applications, and network equipment.</li><li>Ensure data security, backup systems, and disaster recovery protocols are in place and functioning.</li><li>Monitor system performance and implement improvements where necessary.</li><li>Manage and maintain ERP systems, POS systems, and internal databases.</li><li>Collaborate with third-party vendors and service providers as needed.</li><li>Train and support staff on IT-related tools, software, and best practices.</li><li>Create and maintain documentation related to IT systems, procedures, and support logs.</li><li>Ensure compliance with IT policies and procedures.</li><li>Plan and execute upgrades, migrations, and installations with minimal disruption.</li><li>Assist in IT budgeting and procurement of hardware/software.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum of 5+ years of hands-on IT experience, preferably in a manufacturing or retail environment.</li><li>Strong knowledge of Windows/Linux systems, networking, firewalls, and security tools.</li><li>Experience with ERP systems, CCTV management, email servers, and cloud technologies.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Strong organizational and documentation skills.</li></ul>Preferred Skills:<ul><li>Certifications such as CCNA, MCSE, CompTIA, or similar are a plus.</li><li>Experience in IT support for multi-location operations.</li><li>Familiarity with inventory, production, or retail management software.</li></ul>Benefits:<ul><li>Competitive salary (based on experience and qualifications)</li><li>Professional growth opportunities</li><li>Supportive team environment</li><li>Other company benefits as per policy</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Senior IT Specialist

OutsourceNZ 

Job DescriptionLooking for a talented IT Support Specialist to join their growing team! If you&rsquo;ve got hands-on experience with Windows environments, Active Directory, troubleshooting, and networking, this is a great opportunity to make a real impact.---Key Responsibilities:<ul><li>End-user support: Troubleshoot Windows machine issues, Wi-Fi connectivity, and basic hardware/software problems</li><li>System setup: Prepare and configure new Windows laptops, set up email accounts, and ensure security measures are in place</li><li>Network &amp; LAN support: Assist with LAN setup, basic networking tasks, and troubleshooting</li><li>Active Directory &amp; Domain Controller: Manage user accounts, group policies, and resolve technical issues</li><li>VDI support: Support end-users in Virtual Desktop Infrastructure (VDI) environments</li><li>Inventory management: Maintain IT equipment inventory and ensure everything is properly tracked</li><li>Security &amp; compliance: Help implement and maintain system security measures</li><li>Continuous improvement: Provide ideas for improving scalability, security, and cost-efficiency within the IT infrastructure</li></ul>---Nice to Have:<ul><li>Linux skills and familiarity with cloud platforms (AWS, OCI)</li><li>Certifications like Microsoft Certified: Windows Server, or CCNA</li><li>A passion for system design, scalability, security, and cost management</li><li>A creative R\&amp;D mindset to improve existing setups</li></ul>---Qualifications:<ul><li>2&ndash;5 years of experience in IT support (Windows OS, Active Directory, email setup, network troubleshooting, CCTV)</li><li>Bachelor's degree in Computer Science or a related field</li><li>Hands-on experience with VDI, inventory management, and basic networking</li><li>Strong communication and collaboration skills</li></ul>Interested? Please feel free to reach out to me directly with your updated resume, or you can email it to jamal.ahmad@appifytech.com.Job Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with an onsite job?</li></ul>Experience:<ul><li>End-user support: 3 years (Required)</li><li>System setup: 3 years (Required)</li><li>Network &amp; LAN support: 3 years (Required)</li><li>Active Directory &amp; Domain Controller: 3 years (Required)</li><li>Inventory management: 3 years (Required)</li><li>Security &amp; compliance: 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

IT Support Specialist

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