receptionist

sales agent

service advisor

listing coordinator

reservations agent

cluster reservations agent

Hilton

<div>Cluster Reservations Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservations Agent

mercator travel and tourism

About Us:M2 Luxury Car Rent is a prestigious car rental company, renowned for providing top-notch luxury vehicles to our discerning clientele. We take pride in offering exceptional customer service and ensuring our clients' needs are met with the utmost professionalism and efficiency.If you are highly dedicated team player with leadership skills, then this job is with one of the most attractive and fast-growing company in its field.Job Overview:M2 Luxury Car Rent, a luxury car rental with a chauffeur service provider company, is seeking a skilled and enthusiastic Arabic Transportation Reservation Agent to join our dynamic team.As a Transportation Reservation Agent, you will play a vital role in providing exceptional customer service and facilitating transportation reservations for our esteemed clients.Responsibilities:&middot; Handle customer inquiries and provide professional assistance in making transportation reservations, ensuring exceptional customer service at all times.&middot; Process reservations through our booking system accurately and efficiently, taking into consideration customer preferences and specific requirements.&middot; Provide detailed information to customers regarding available vehicles, rates, and service options.&middot; Maintain an up-to-date and comprehensive knowledge of our fleet, services, and various destinations to offer informed recommendations to customers.&middot; Assist in managing the reservation schedule and ensuring the timely and efficient allocation of transportation services.&middot; Communicate effectively with drivers and other team members to ensure smooth and seamless service delivery.&middot; Handle customer complaints and issues with empathy and professionalism, aiming to resolve them to the customer's satisfaction.&middot; Monitor and follow up on customer feedback to identify areas for improvement and contribute to enhancing customer satisfaction.&middot; Collaborate with the sales and marketing teams to promote our services and drive reservations through various channels.&middot; Adhere to company policies, procedures, and quality standards to maintain service excellence.Requirements:&middot; A minimum of 5 years of proven Transportation Reservation Agent experience in a related industry, preferably luxury car rental.&middot; High school diploma or equivalent qualification. Additional certifications or qualifications in hospitality, travel, or related fields are advantageous.&middot; Previous experience in a customer service or reservation role, preferably in the transportation or travel industry.&middot; Excellent communication and interpersonal skills to interact effectively with customers and team members.&middot; Strong attention to detail and organizational abilities to manage reservation records accurately.&middot; Proficient computer skills, including experience with reservation or booking software.&middot; Ability to work in a fast-paced environment, handling multiple tasks simultaneously.&middot; Flexibility to work shifts, weekends, and holidays as required by the business.Experience:<ul><li>Transportation or travel industry: 3 years (Required).</li><li>Luxury car rental: 3 years (Required).</li></ul>Job Type: Full-timeExperience:<ul><li>Transportation Reservation Agent: 2 years (Required)</li></ul>

Arabic Transport Coordinator

Holiday Inn

<div>About Us

At Holiday Inn&reg; Hotels &amp; Resorts, our job is to bring the joy of travel to everyone. That&rsquo;s where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest&rsquo;s experience an enjoyable one. When you&rsquo;re part of the Holiday Inn Hotels &amp; Resorts brand you&rsquo;re more than just a job title.

Holiday Inn Abu Dhabi, is looking for a dynamic and highly motivated Reservations Agent to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi. The hotel places you right at the heart of the city&rsquo;s cultural and business landmarks. Located just 5 minutes from ADNEC and 10 minutes from the iconic Sheikh Zayed Grand Mosque, the hotel offers a prime setting for business, leisure, and exploring the best of Abu Dhabi. With vibrant dining, relaxing leisure facilities, and versatile event spaces, we deliver genuine hospitality that feels like home.

What&rsquo;s the job?

Step into the role of Reservations Agent, where your proactivity, adaptability, and quick learning will make you an indispensable part of our team. In this exciting position, you&rsquo;ll ensure smooth, seamless operations while delivering exceptional service at every step. You&rsquo;ll manage FIT reservations, handling individual bookings with accuracy and care. You&rsquo;ll also take charge of group reservations&mdash;from the very first inquiry to final confirmation&mdash;coordinating room blocks, event spaces, and special requests by working closely with multiple departments.

Above all, you&rsquo;ll be a trusted point of contact for both group and individual guests, answering questions, resolving concerns, and creating a positive, memorable experience throughout the entire booking journey.

A little taste of your day-to-day
Every day is different, but you&rsquo;ll mostly be:

In this role, you&rsquo;ll create unforgettable impressions for our guests through warm, genuine communication and exceptional attention to detail. You&rsquo;ll manage reservation inquiries across phone, email, and online platforms with professionalism, speed, and accuracy. You will play a key part in maximizing revenue by confidently upselling rooms, packages, and hotel services while ensuring every booking is flawlessly processed and aligned with hotel standards. Collaboration is essential&mdash;you&rsquo;ll work closely with the Front Office, Sales, and Revenue teams to deliver a seamless, memorable guest experience from start to finish. Stay on top of room categories, rates, and special promotions, and respond to guest requests or concerns with courtesy and urgency, ensuring satisfaction at every touchpoint. If you&rsquo;re passionate, driven, and eager to grow, join us in creating exceptional guest moments while contributing to operational excellence and achieving our financial goals.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What&rsquo;s more, because your career will be as unique as you are, we&rsquo;ll give you all the tailored support you need to make a great start, be involved and grow.
At IHG, we&rsquo;ve made a promise. As one of the world&rsquo;s leading hotel groups, we&rsquo;re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected &ndash; wherever they are in the world. Want to be part of the journey? Hit the 'Apply' button and start your journey with us today. 
 
We are an equal opportunity employer.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Agent at Holiday Inn Abu Dhabi

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 Sale Role:
 
 
 <ul>
 <li>
 Be knowledgeable of;
 </li>
 <li>
 All hotel facilities/services, hours of operation.
 </li>
 <li>
 All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
 </li>
 <li>
 Room availability for any given day.
 </li>
 <li>
 Restricted dates, rates and room types.
 </li>
 <li>
 All room rates, packages and promotions.
 </li>
 <li>
 Specific arrangements between hotel and travel agencies, corporate reservations center.
 </li>
 <li>
 Entertainment/special events scheduled in the hotel.
 </li>
 <li>
 Take personal responsibility for driving up selling, achieving set revenue targets by months.
 </li>
 <li>
 Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
 
 
 </li>
 </ul>
 
 Customer Service Role
 
 
 
 <ul>
 <li>
 Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
 </li>
 <li>
 Communicates effectively with all guests and colleagues.
 </li>
 <li>
 Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
 </li>
 <li>
 Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
 </li>
 <li>
 Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
 
 
 </li>
 </ul>
 
 Administrative Role
 
 
 
 <ul>
 <li>
 Adhere to all Dusit International Standard Operating Procedures.
 </li>
 <li>
 Maintaining high standards of data quality through regular data cleansing activities.
 </li>
 <li>
 Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
 </li>
 <li>
 Reply to all guest requests within 24 hours of receipt.
 </li>
 <li>
 Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
 </li>
 <li>
 Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
 </li>
 <li>
 Handle daily trace/follow up reports according to the requirements.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
 </li>
 <li>
 Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
 </li>
 <li>
 Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
 </li>
 <li>
 Liaise with IT in report and faults on telephone lines or computer network.
 </li>
 <li>
 Proactively promote other sister properties of the Dusit Hotels and Resorts.
 </li>
 <li>
 Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
 
 
 </li>
 </ul>
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knowledge of technical and managerial applications of the following systems and their utilization;
 </li>
 <li>
 Opera Property Management System (OPMS)
 </li>
 <li>
 Sabre SynXis CRS
 </li>
 <li>
 Serenata NetHotel Profile Management
 </li>
 <li>
 GDS Interface (GDS)
 </li>
 <li>
 Oasis Hospitality Software (PMS for China Properties)
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Maintains high level of effective communications with guests and colleagues.
 </li>
 <li>
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
 </li>
 </ul>
</div>

Reservations Agent

Marriott International

<div>Additional Information 
Job Number25198180 
Job CategoryReservations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

HE Holding LLC

A real estate agent who helps owners sell a property may also be referred to as a seller&rsquo;s agent or listing agent.When a seller wants to put their property up for sale, they&rsquo;ll generally contact a real estate agent to act on their behalf. With the seller&rsquo;s best interests in mind, the real estate agent uses their knowledge of the market to accurately price the property, list it and market it to potential buyers.In working with sellers, a real estate agent may perform the following key roles and duties:<ul><li>Prepare comparative market research analysis to establish a realistic asking price (beyond what an online estimator can do)</li><li>Identify which assets are a property&rsquo;s top selling points for that neighborhood</li><li>Pinpoint the best places to invest money in improvements</li><li>Stage the property to make it appealing to buyers</li><li>Photograph the property, inside and out</li><li>List the property on the local Multiple Listing Service (MLS)</li><li>Advertise the property to gain the attention of prospective buyers</li><li>Supervise and/or schedule property showings and open house events</li><li>Draft and prepare documents, such as offers, contracts and closing statements</li><li>Communicate with appraisers, escrow companies, lenders and home inspectors</li></ul>Buyer&rsquo;s AgentA real estate agent who helps clients buy a property is sometimes called a buyer&rsquo;s agent or selling agent.Buyers often turn to real estate agents when they&rsquo;re in the market to buy a property, such as a new office space. Because real estate agents typically know the ins and outs of the real estate market, they can use their expertise to match the buyer with a property best suited for their needs and wants.Here are some of the key roles and responsibilities of a real estate agent when working with buyers:<ul><li>Coordinate and oversee open houses</li><li>Arrange meetings with prospective buyers</li><li>Interview buyers to understand what they&rsquo;re looking for in a new property</li><li>Schedule property showings</li><li>Coordinate appraisals and inspections</li><li>Negotiate property repair requests and offers on behalf of the buyer</li><li>Draft and review documents and contracts</li><li>Guide the buyer through the closing process</li></ul>Preferred Arab Nationality (Arabic Spoken)Job Types: Full-time, Permanent

Real Estate Sales Agent

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Explore 85+ Cluster reservations agent in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

85 cluster reservations agent jobs IN Abu Dhabi

Cluster Reservations Agent

Arabic Transport Coordinator

Reservations Agent at Holiday Inn Abu Dhabi

Reservations Agent

Reservations Agent

Real Estate Sales Agent

GUEST EXPERIENCE LEAD