customer support specialist Jobs in Dubai

customer support specialist

barista

barista/logistics coordinator Jobs in Dubai

barista/logistics coordinator

customer coordinator

sommelier

coffee specialist

Ermenegildo Zegna

<div>Key Responsibilities
<ul><li>Beverage Preparation: Expertly prepare a variety of hot and cold beverages, including coffee, espresso drinks, teas, and specialty items, following established recipes and quality standards.</li>
<li>Customer Service: Greet customers warmly, take orders efficiently, answer questions about menu items, and make personalized recommendations.</li>
<li>Equipment Operation: Operate and maintain espresso machines, grinders, and other coffee-making equipment, ensuring they are clean and in proper working order.</li>
<li>Workstation Management: Keep the bar area clean, organized, and fully stocked with supplies like coffee beans, milk, and pastries.</li>
<li>Health &amp; Safety: Adhere to all health, safety, and food hygiene regulations to maintain a sanitary environment.</li>
<li>Team Collaboration: Work collaboratively with team members to ensure smooth operations and a positive atmosphere for customers.</li>
</ul>Key Skills and Qualifications
<ul><li>Customer Service: Strong interpersonal and communication skills to provide excellent service and create a welcoming environment.</li>
<li>Coffee Knowledge: Familiarity with various coffee beans, brewing methods, and drink recipes.</li>
<li>Operational Skills: Experience with operating espresso machines and other coffee equipment.</li>
<li>Efficiency: Ability to work quickly and efficiently in a fast-paced environment.</li>
<li>Attention to Detail: Keen awareness of customer preferences, order accuracy, and cleanliness standards.</li>
<li>Flexibility: Willingness to work various shifts, including mornings, evenings, and weekends.</li>
</ul>
Other Requirements:
<ul><li>Experienced barista with coffee making (manual) and coffee art skills.</li>
<li>Must have fine dining experience (Italian service preferred) and table service.</li>
<li>5* hotel or hospitality experience</li>
<li>Will assist with coffee making, food service and clearing, setup and pack down for private appointments and events, knowledge of sequence of service</li>
<li>Hands on attitude, common sense, positive attitude and welcoming.</li>
<li>Fluent in English (additional language Italian/Arabic).</li></ul></div>

Barista/Waiter

BEYOND BUSINESS COMMERCIAL ENTERPRISES INVESTMENT, INSTITUTION AND MANAGEMENT L.L.C

Role Responsibilities:o Deliver impeccable hospitality to our guests and teammateso Dialing in espresso, latte art, various methods of brewingo Managing inventoryo Maintain work area, and daily maintenance of coffee/espresso equipmento Mentoring team members to ensure consistency and quality of coffee preparation, professionalism, patron service, hygiene &amp; cleanlinesso Implement shift protocols and train all baristas to ensure efficient, friendly service and high-quality coffeeo Cultivate positive, proactive relationships with all coworkerso Regularly taste coffee drinks made by you and other baristas, to maintain standards and develop a palateo Offer constructive feedback to team members to ensure consistency and quality of coffee preparation, professionalism, patron service hygiene &amp; cleanlinesso Support your team in keeping the cafe running smoothly and beautifullyo Help design signature, and specialty coffee/drink preparationsQualities:o Dedicated to hospitality- To your team and your guests- you model empathyo Consistently demonstrate the highest standards of coffee preparationo A strong coffee advocate with a desire to share your passion with patrons and staffo Efficient, systemic, yet obsessed with the detailso Reliable and consistent with excellent communications skillso A problem solver with leadership skillso Eager to learn and improveExperience:o 3+ year/s working in a high-end third-wave coffee environment.o Highly skilled in all aspects of coffee preparation: brewing, espresso, latte art, specialty drinks, etc.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: From AED2,800.00 per month

Senior Barista

Bab Al Wasal

As a barista, you often have to work in a fast-paced environment and need to multitask effectively. Strong communication skills, attention to detail, and a passion for coffee and customer service are essential. The job role of a barista includes a variety of responsibilities that ensure customers receive high-quality products and excellent service. Key responsibilities typically include:<ul><li>Coffee Preparation:</li><li>Brew coffee and espresso drinks (e.g., lattes, cappuccinos, macchiatos) using commercial espresso machines and other equipment.</li><li>Ensure consistency and quality in the preparation of all coffee beverages.</li><li>Customize drinks according to customer specifications.</li><li>Customer Service:</li><li>Greet customers and take their orders.</li><li>Provide recommendations and answer questions about the menu.</li><li>Handle customer complaints and provide appropriate solutions.</li><li>Operating Equipment:</li><li>Operate and maintain coffee machines, grinders, and other equipment.</li><li>Perform regular cleaning and maintenance to ensure equipment is in good working condition.</li><li>Follow health and safety guidelines to maintain a clean and hygienic work environment.</li><li>Sales and Cash Handling:</li><li>Process transactions using the cash register or point-of-sale (POS) system.</li><li>Handle cash, credit card, and other forms of payment accurately.</li><li>Balance the cash register at the end of the shift.</li><li>Inventory Management:</li><li>Monitor inventory levels of coffee beans, milk, syrups, and other supplies.</li><li>Assist with ordering and restocking supplies as needed.</li><li>Keep track of expiration dates and rotate stock to ensure freshness.</li><li>Work Environment Maintenance:</li><li>Keep the coffee shop clean and organized, including seating areas, counters, and restrooms.</li><li>Clean and sanitize workstations, utensils, and equipment regularly.</li><li>Follow opening and closing procedures.</li><li>Training and Collaboration:</li><li>Train new baristas and other staff members on coffee preparation techniques and shop procedures.</li><li>Collaborate with team members to ensure smooth operation and excellent customer service.</li><li>Participate in team meetings and provide input on improving operations and customer experience.</li><li>Product Knowledge:</li><li>Stay informed about different types of coffee beans, brewing methods, and industry trends.</li><li>Develop a deep understanding of the menu, including food and beverage items.</li><li>Educate customers about coffee origins, flavors, and brewing techniques.</li></ul>Minimum experience of 1 to 2 years in the same position/industry in UAE is mandatory.Job Type: Full-timePay: AED1,500.00 - AED2,200.00 per monthExpected Start Date: 22/09/2025

Barista

Bin Naqi Enterprises

Join Our Team! Shamla Mandi Restaurant is seeking a talented and enthusiastic Waitress cum Barista to deliver excellent service and craft delicious beverages.Requirements:<ul><li>Proven experience as a waitress and barista.</li><li>Knowledge of coffee preparation techniques and equipment.</li><li>Strong customer service and communication skills.</li><li>Positive attitude, attention to detail, and ability to multitask.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Responsibilities:<ul><li>Take and serve food and beverage orders promptly and accurately.</li><li>Prepare and serve a variety of hot and cold beverages (coffee, tea, etc.).</li><li>Engage with customers to ensure a pleasant dining experience.</li><li>Maintain cleanliness and organization of the dining and beverage preparation areas.</li><li>Collaborate with the kitchen and team for seamless operations.</li></ul>Why Work With Us?<ul><li>Competitive salary and benefits.</li><li>Supportive and dynamic team environment.</li><li>Opportunities for skill development and career advancement.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsExperience:<ul><li>Waiter: 1 year (Required)</li></ul>

Waitress cum Barista

The First Group Hospitality

<div>Overview:
<div>
Located in the lively Barsha Heights district, Grand Heights offers a variety of studios, and one-bedroom apartments suited for short and long-term stays. Coupled with the conveniences of hotel apartment living, we strive to make our guests feel at home. Additionally, premium amenities include our homegrown, award-winning caf&eacute;, pool, spa, and gym, alongside exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Grand Heights Hotel Apartments.</div><div></div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Perform all necessary tasks to service beverages in the outlet according to the standard of the hotel.</li><li>
Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipes and presentation standards. Follows health, safety and sanitation guidelines for all the products.</li><li>
Receive and process payments.</li><li>
Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.</li><li>
Work towards the timely set up of the outlet areas and the completion of all mise en place work in line with the opening hours.</li><li>
Delight the guests by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue.</li><li>
Keep the supplies and stock upto requirements. Prepare store requisitions.</li><li>
Extend prompt services to all guests and treat guests and colleagues in a courteous manner.</li><li>
Ensure all hygiene standards are met and kept within the outlet environment.</li><li>
Ensure all opening and closing checklists are complied with at all times.</li><li>
Proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.</li><li>
Conduct weekly training sessions on coffee and tea preparation, current and upcoming promotions and up-selling of any F&amp;B products in conjunction with the outlet supervisor.</li><li>
Attend all F&amp;B menu item related trainings.</li><li>
Support and provide assistance to other outlets whenever necessary.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>Preferably female, 1-2+ years barista experience, good looking as they would be the hotel's first impression.</li><li>
Prepares high quality coffee.</li><li>
Maintains great customer service to all guests.</li><li>
Planning and organising tasks, people and supplies.</li><li>
An excellent command of English, proficiency in any other language is a plus.</li><li>
A high standard of personal presentation and hygiene.</li><li>
Warm, lively and energetic personality while being customer focused.</li></ul></div>

Barista - Risen GH

RTC-1 Employment Services

The Role
 Position Title: E-Commerce Specialist Employment Type: Full Time Salary: up to 12K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: - A leading food and beverage distributor, manufacturer, and logistics company based in Dubai. - Expand presence on new platforms, attract customers, and optimize listings across Amazon, Noon, Carrefour, Talabat, and Kibsons. - Create and implement platform-specific marketing calendars and development plans on a monthly/quarterly basis. - Collaborate with supply chain and logistics teams to ensure order fulfilment and stock availability. - Possesses solid e-commerce experience in FMCG food distribution, covering not only coffee, water, and juices but also dry and frozen food products.
 
Requirements
 <ul>
<li>Bachelor’s degree in marketing, business, or related field. - Minimum 3 years of proven experience in ecommerce, FMCG retail industry experience is mandatory. - Strong experience in managing online platforms, running promotional activities to drive sales, and a deep understanding of industry trends.</li>
</ul>
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

E-Commerce Specialist

OCEANAIR

The Arabian Coffee and Tea Maker is responsible for preparing and serving traditional Arabian coffee (Gahwa) and tea to guests at our desert safari camp. The role involves not only the preparation of beverages but also the presentation, following the authentic customs and traditions. The ideal candidate should have a deep understanding of Arabian hospitality, an eye for detail, and a passion for creating memorable guest experiences.Key Responsibilities:- Preparation of Beverages: Skillfully prepare traditional Arabian coffee (Gahwa) and various types of tea, ensuring that the taste and aroma meet high standards.- Serving: Serve coffee and tea to guests in a traditional manner, respecting the cultural customs and ensuring an authentic experience.- Presentation: Arrange and present coffee and tea in a visually appealing manner, using traditional Arabian serving tools and methods.- Guest Interaction: Engage with guests, providing information about the history and significance of Arabian coffee and tea. Answer any questions they may have and ensure they feel welcome.- Inventory Management: Manage the inventory of coffee, tea, spices, and other related supplies. Ensure that all necessary ingredients are stocked and stored properly.- Cleaning and Maintenance: Maintain the cleanliness and hygiene of the coffee and tea preparation area, including utensils, equipment, and serving items.- Collaboration: Work closely with the kitchen and other camp staff to coordinate service during events or special occasions.- Training and Education: Provide training to other staff members on the preparation and serving of Arabian coffee and tea, if required.- Cultural Ambassador: Act as a cultural ambassador, promoting the heritage and customs of Arabian coffee and tea to enhance the guest experience.Qualifications:- Experience in preparing and serving traditional Arabian coffee (Gahwa) and tea.- Strong understanding of Arabian hospitality traditions and cultural practices.- Excellent communication skills, with the ability to interact with guests in a friendly and professional manner.- Attention to detail and a passion for providing high-quality service.- Ability to work independently and manage time effectively.- Previous experience in a hospitality or similar environment is preferred.Working Conditions:- Must be willing to work in a desert environment with varying temperatures.- Ability to work flexible hours, including evenings, weekends, and holidays.- May require standing for extended periods and carrying serving trays or other items.Job Type: Full-timePay: AED1,600.00 - AED1,800.00 per monthApplication Question(s):<ul><li>Can you relocate to Dubai?</li><li>Do you have a notice period?</li><li>What is your Nationality?</li><li>What is your Age?</li><li>How many years of experience do you have?</li><li>What is your visa status &amp; Expiry Date? (Required)</li></ul>

Arabian Coffee & Tea Maker

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