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customer service specialist Jobs in Dubai

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PRIME HR ADVISORY

<p>About the Role</p><p>We are looking for an experienced and well-connected French-speaking Sales Manager to drive the growth of our portfolio of premium artisan French cheeses across the UAE.</p><p>The ideal candidate will have a strong track record in premium food sales within the UAE, particularly with hotels, restaurants, and luxury hospitality groups. They must have an established network of contacts across the UAE&rsquo;s major hotel groups and be capable of opening doors, developing relationships, and converting opportunities into long-term business.</p><p>Key Responsibilities</p><ul><li>Develop and execute a sales strategy for artisan French cheese across the UAE.</li><li>Build and maintain strong relationships with major hotel groups, luxury hotels, restaurants, chefs, purchasing managers, and F&amp;B directors.</li><li>Leverage an existing network of contacts within leading UAE hospitality groups to generate new business.</li><li>Identify and secure new hotel and restaurant accounts while growing sales with existing customers.</li><li>Present and promote our French cheese portfolio to chefs, buyers, and key decision-makers.</li><li>Conduct product tastings, presentations, and chef demonstrations where appropriate.</li><li>Negotiate commercial terms and close sales while protecting margins.</li><li>Monitor market trends, competitor activity, pricing, and customer requirements.</li><li>Achieve agreed sales, revenue, and margin targets.</li></ul><p>Requirements</p><ul><li>Proven sales experience in the UAE food and hospitality market.</li><li>Strong experience selling premium, gourmet, specialty, or imported food products.</li><li>Existing relationships and multiple active contacts within major UAE hotel groups are essential.</li><li>Established network among luxury hotels, restaurants, chefs, procurement teams, and F&amp;B decision-makers.</li><li>Strong understanding of the UAE hospitality and foodservice landscape.</li><li>Fluent French and English preferred.</li><li>Excellent communication, negotiation, presentation, and relationship-building skills.</li></ul><p>Pay: AED20,000.00 - AED28,000.00 per month</p><p>Work Location: In person</p>

Cheese Sales Manager -French National

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><div>Join our Food Safety &amp; Compliance team, where you will be part of an exciting business area that plays a vital role in delivering the Emirates &lsquo;Fly Better&rsquo; experience. This team is responsible for a wide range of food and non-food functions, including catering, equipment, and amenities for in-flight dining and special events.<br>
</div><div></div><br>
<div>If you are passionate about food safety excellence, logistics, and delivering world-class service, we invite you to apply and contribute to the success of Emirates Group. As a key part of our Service Delivery operations, this team makes crucial decisions that enhance the customer experience and elevate our growing global brand.
</div><p><b>About the Role:
</b></p><p>The Food Safety &amp; Halal Compliance Specialist works internationally to evaluate the food safety and halal compliance of all existing and potential food &amp; beverage suppliers and their products. They will ensure that all appropriate globally recognised regulatory standards are met and maintain the supplier evaluation system through the Emirates catering management portal.<br>
</p><p></p><br>
<p><b>In this role, you will:
</b></p><ul><li>Schedule, plan and prepare annual work programme of assessing food safety &amp; halal compliance audits of selected Emirates F&amp;B partners globally that require extensive international travel for audits.
</li><li>Conduct independent, fair and thorough food safety and Halal audits at global Emirates F&amp;B partners adhering to internationally recognised principles of auditing.
</li><li>Develop and update the EK food safety and Halal compliance manuals.
</li><li>Conduct regular presentations to all key stakeholders and provide updates to the team on important changes to global/country specific legislation.
</li><li>Develop and maintain the EK-designed supplier self-assessment questionnaire In accordance with the globally recognised HACCP regulations. Ensure annual supplier completion and follow up on all relevant corrective actions.
</li><li>Liaise with EK Group Legal, Customer Affairs, and Insurance on food safety-related cases. Investigate and respond to food safety-related queries raised by the EK Internal Audit team and Dubai Municipality inspectors, and prepare all supporting documentation.
</li><li>Identify supplier performance trends with regards to food safety and Halal compliance. Analyse and recommend to the catering leadership ways to continually improve food hygiene and food safety standards across the network.
</li><li>Develop and deliver technical training to all key stakeholders on the importance of the EK food safety program, GMPs, pest control verification, personnel hygiene practices, preventative maintenance schedules and operational Halal compliance.
</li><li>Review, approve and maintain all ingredient declarations in the catering management system, ensuring that all EK-nominated food and beverage items are compliant with the globally recognised Food Safety and Halal standards.
</li><li>Accountable for maintaining the accuracy of all food safety and Halal related documentation, incident and corrective action management on the catering management system, and ensuring that all vendors comply with the terms and conditions outlined in their agreed service level agreement.
</li><li>Manage the EK defined product recall process and act as a pivotal member of the recall team. Carry out regular product recall mocks challenging the team with varying scenarios. Ensure that the recall register and process documentation is up to date and accurate and that the recall team are acutely aware of their role and responsibilities.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>To be considered for the role, you must meet the requirements below:<br>
</b><br>
<br>
</p><ul><li>Completed Degree or Honours (12+3 or equivalent) in Science. A Degree in Microbiology/Biological Sciences/Environmental health or an equivalent would be considered an asset/advantage.
</li><li>Internationally recognised Food Safety and Halal Internal or Lead Auditor Qualification from a recognised institute.
</li><li>A minimum of 5+ years of experience in conducting Internal and External Food Safety and Quality Audits.
</li><li>5+ years of experience working in Food &amp; Beverage, Manufacturing or a Catering industry.
</li><li>Experience in food manufacturing, catering and food safety in a laboratory environment.
</li><li>Experience in In-Flight Services or In-Flight Catering is considered an asset.
</li><li>Completed professional/operational training at an advanced level.
</li><li>Excellent standard of written and spoken English.
</li><li>Self-motivated.
</li><li><b>The ability to frequently travel internationally for duty is required.<br>
</b></li></ul><p></p><br>
<p>Emirates is an international organisation with employees from over 160 nationalities, we encourage applications from across the globe!
</p><p>Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will be invited to complete a &ldquo;HireVue&rdquo; video interview to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to an assessment and interview with our hiring managers.
<br>
<br>
If you are successful, your recruiter will reach out to you with an offer and our Onboarding team will ensure a smooth transition into your new role at Emirates! We look forward to hearing from you!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><div>Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div></div>

Food Safety & Halal Compliance Specialist

LUCKY FABRICATORS STEEL CONSTRUCTION FZE LLC

<p><b>Looking for an HR Executive with proven track record in independently and successfully handling Recruitment, Induction, Performance Management and HR Administration in a progressive organization.</b></p><p><b>Key skills:</b></p><p>a. Excellent people management and leadership skills</p><p>b. Attention to detail.</p><p>c. Well organized</p><p>d. Quick Starter</p><p>e. High energy and enthusiasm.</p><p>f. fitout and construction field experience.</p><p><b>Key Responsibilities:</b></p><p>1. Recruitment: Fulfil company&rsquo;s staffing needs systematically by identifying human resource requirements (clear job descriptions, skills, and competencies), attracting potential candidates through job portals and platforms, shortlisting candidates through objective screening methods, conducting/facilitating interviews, conducting background / reference checks and negotiating/finalizing employment contracts.</p><p>2. Induction, Onboarding and Training: Design, implement and manage systems, processes and materials required to effectively induct, onboard and train newly recruited employees to bring them to productivity and performance at the shortest time.</p><p>3. Performance Management: Design, implement and manage systems, processes and materials required to effectively set Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for/with every employee (in line with organizational objectives and directions), appraise employee performance objectively at specific intervals, understand development requirements and facilitate training/development to ensure active performance evaluation and management within the company, improve employee morale and facilitate growth of the company.</p><p>4. HR Administration: Handle new/renewal/termination of employment contracts, visas, medical insurances, attendance monitoring, overtime monitoring and recording, leave administration, payroll, gratuity, compensation &amp; benefits, implementation of policies and procedures, maintenance of employee records and files, grievance/conflict resolution, etc.</p><p>5. Office Administration: New/Renewal of Tenancy Contracts, Licenses, Registrations &amp; Certifications, Insurance Policies, Vehicle Registrations, Stocking of Office Stationery, Maintaining office cleanliness and d&eacute;cor, and other General office administration responsibilities.</p><p>Work Location: In person</p>

HR Executive

7 Management

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Established in 2015, 7 Management has grown into a premier hospitality and management group, renowned for its innovative concepts and acclaimed international brands. From casual dining to upscale entertainment, 7 Management delivers experiences that go beyond traditional hospitality across the Middle East and Europe. With a rapidly expanding presence, the group sets the standard in restaurants, lounges, bars, and clubs, seamlessly combining exceptional cuisine with unforgettable entertainment.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The role is responsible for managing the end-to-end recruitment process across operational venues ensuring the timely attraction, selection, and onboarding of high-quality talent. The role supports existing outlets by delivering an efficient, professional, and positive recruitment experience while maintaining a strong talent pipeline.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   End-to-End Recruitment: Manage the full recruitment lifecycle for assigned vacancies across operational venues, including sourcing, screening, interviewing, coordinating assessments, conducting reference checks, preparing offers, and supporting onboarding to ensure a seamless hiring process.
  </li>
  <li>
   Candidate Sourcing &amp; Talent Pipeline: Proactively source candidates through job boards, social media, employee referrals, networking, recruitment agencies, and other sourcing channels. Build and maintain a strong talent pipeline for current and future hiring needs. Coordinate with approved staffing agencies to fulfil casual and temporary staffing requirements, ensuring timely deployment in line with operational needs.
  </li>
  <li>
   Agency &amp; Casual Workforce Coordination: Liaise with approved staffing agencies to source casual and temporary employees, ensuring manpower requirements are fulfilled in a timely manner. Coordinate deployment, maintain accurate staffing records, and support operational teams with workforce planning during peak business periods, events, and pre-opening activities.
  </li>
  <li>
   Stakeholder Coordination: Partner closely with hiring managers, GMs, AGMs, and HODs to understand hiring requirements, provide regular recruitment updates, coordinate interviews, and ensure timely closure of vacancies while delivering excellent internal customer service.
  </li>
  <li>
   Candidate Experience &amp; Employer Branding: Deliver a professional and engaging candidate experience throughout the recruitment journey, representing the organisation's employer brand and ensuring consistent communication with candidates at every stage of the hiring process.
  </li>
  <li>
   Recruitment Administration &amp; Reporting: Maintain accurate candidate records within the Applicant Tracking System (ATS), prepare recruitment reports, monitor key hiring metrics, coordinate recruitment documentation, and ensure data accuracy across all recruitment activities.
  </li>
  <li>
   Compliance &amp; Continuous Improvement: Ensure recruitment activities comply with company policies, employment legislation, and best practices. Continuously identify opportunities to improve recruitment processes, enhance efficiency, and support successful pre-opening recruitment projects when required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Human Resources, Business Administration, or a related field.
  </li>
  <li>
   2&ndash;4 years of Talent Acquisition or Recruitment experience, preferably within hospitality, F&amp;B, or a fast-paced service environment experience in Dubai is an advantage.
  </li>
  <li>
   Experience coordinating with staffing agencies to fulfil casual and temporary manpower requirements
  </li>
  <li>
   Familiarity with Applicant Tracking Systems (ATS), recruitment platforms, LinkedIn Recruiter, and digital sourcing techniques.
  </li>
  <li>
   Strong interpersonal, communication, and stakeholder management skills, with the ability to build relationships at all levels.
  </li>
  <li>
   Well-organised, proactive, and detail-oriented, with excellent time management skills and the ability to manage multiple vacancies simultaneously.
  </li>
 </ul>
</div>


Talent Acquisition Executive

COMO LIFESTYLE

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  At COMO Lifestyle, we believe exceptional guest experiences begin with exceptional people. We are looking for an experienced
  <strong>
   Learning &amp; Development Manager
  </strong>
  to drive learning, leadership capability, and service excellence across our lifestyle and dining concepts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role partners closely with business leaders to build a high-performing workforce by designing impactful learning solutions, developing future leaders, and embedding a culture of continuous improvement. The ideal candidate has a strong background in the
  <strong>
   food &amp; beverage or hospitality industry
  </strong>
  , understands operational excellence, and excels at influencing stakeholders across multiple business functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Learning Strategy &amp; Capability Development
  </strong>
 </p>
 <ul>
  <li>
   Design and execute the Learning &amp; Development strategy to support COMO Lifestyle's business objectives and brand standards.
  </li>
  <li>
   Develop and facilitate engaging learning programmes covering service excellence, guest engagement, product knowledge, food safety, operational standards, and compliance.
  </li>
  <li>
   Lead leadership development initiatives for supervisors, managers, and high-potential talent to strengthen people management and coaching capabilities.
  </li>
  <li>
   Conduct training needs analysis through business performance, guest feedback, operational audits, and stakeholder consultation to identify capability gaps.
  </li>
  <li>
   Create blended learning solutions, including classroom training, on-the-job coaching, digital learning modules, and learning resources to enhance employee development.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Excellence &amp; Operational Standards
  </strong>
 </p>
 <ul>
  <li>
   Champion a culture of service excellence by ensuring training programmes consistently reinforce COMO Lifestyle's luxury hospitality standards.
  </li>
  <li>
   Develop, review, and maintain operational Standard Operating Procedures (SOPs) across all F&amp;B concepts to ensure consistency and operational excellence.
  </li>
  <li>
   Conduct regular outlet visits, service observations, training audits, and mystery assessments to evaluate service delivery and identify improvement opportunities.
  </li>
  <li>
   Lead learning initiatives for new outlet openings, menu launches, seasonal campaigns, and operational change management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Business Partnership &amp; Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Partner closely with Operations, HR, Culinary, Outlet Leaders, and cross-functional stakeholders to align learning initiatives with business priorities.
  </li>
  <li>
   Build strong relationships with key stakeholders to influence learning strategies and drive employee performance across multiple locations.
  </li>
  <li>
   Coach leaders on performance management, coaching conversations, and people development to strengthen internal leadership capability.
  </li>
  <li>
   Support onboarding programmes and talent development initiatives that improve employee engagement, retention, and succession planning.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Training Operations &amp; Analytics
  </strong>
 </p>
 <ul>
  <li>
   Manage training calendars, learning records, competency assessments, and compliance documentation.
  </li>
  <li>
   Track learning effectiveness through KPIs, operational metrics, guest satisfaction scores, and post-training evaluations.
  </li>
  <li>
   Present regular training reports, insights, and recommendations to senior leadership to drive continuous improvement and business performance.
  </li>
  <li>
   Ensure all training content complies with food safety, workplace safety, and regulatory requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Human Resources, Learning &amp; Development, Hospitality Management, Business, or a related discipline.
  </li>
  <li>
   Minimum 5 years' experience in Learning &amp; Development, Training, or Organisational Development within the Food &amp; Beverage, hospitality, restaurant, or premium lifestyle industry.
  </li>
  <li>
   Proven experience developing
   <strong>
    leadership programmes
   </strong>
   and coaching managers across operational teams.
  </li>
  <li>
   Strong
   <strong>
    stakeholder management
   </strong>
   skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
  </li>
  <li>
   Experience supporting multi-site or multi-brand operations is highly preferred.
  </li>
  <li>
   Strong understanding of food &amp; beverage operations, guest experience, luxury service standards, and operational excellence.
  </li>
  <li>
   Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
  </li>
  <li>
   Experience developing digital learning content and blended learning programmes.
  </li>
  <li>
   Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
  </li>
  <li>
   Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
  </li>
  <li>
   Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Learning & Development Training Manager

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10388343</div></div><div><div>
Four Seasons Dubai at Jumeirah Beach</div></div><div><div>
Location: Dubai, Dubai, United Arab Emirates</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
<br><div><p><b>About Four Seasons:</b></p><p>
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p></p><p><b>
About the location:</b></p>
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms &ndash; including 49 suites &ndash; subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<p></p><p><b>
About the role</b></p><p></p><p>
The <b>Senior Director of Revenue Management</b> leads the overall revenue strategy for the two properties <b>- Four Seasons Resort Dubai at Jumeirah Beach</b> and <b>Four Seasons Hotel Dubai International Financial Centre</b>.</p><p></p><p>
As a key member of the Hotels Leadership Team, this role is responsible for maximizing revenue across all segments and distribution channels while ensuring alignment between Revenue Management, Sales, Marketing, Reservations, and Operations.</p><p></p><p>
We are looking for a commercially minded strategist who understands the luxury traveller, market dynamics, guest booking behaviour and distribution landscape; brings strong pricing, segmentation, forecasting and total revenue management capability; and can influence senior stakeholders through trusted relationships, clear communication and compelling data-led recommendations, while maintaining the highest standards of excellence in line with Four Seasons values and The Golden Rule.</p><p></p><p>
Our ideal Senior Director of Revenue Management candidate will have:</p><ul><li>
Excellent leadership and communication skills, with the ability to align diverse stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations around a clear revenue strategy and shared business priorities.</li><li>
Previous Director of Revenue Management experience within a luxury hotel environment, ideally with responsibility for a cluster or two or more properties, and a strong track record of translating business analytics into clear commercial strategy and measurable revenue performance and leading the team.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you will do</b></h2><ul><li>
Develop, communicate and implement revenue strategies designed to maximize profit through optimization of pricing, market segmentation, channel segmentation and room type performance for two properties.</li><li>
Integrate guest behavior insights, including personas, booking behaviors and preferences, into commercial revenue strategies to optimize both guest experience and revenue performance.</li><li>
Monitor channel acquisition costs, contribution margins, and profitability metrics to inform pricing, distribution, and promotions for two properties.</li><li>
Own inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS) for two properties.</li><li>
Monitor and analyze performance of key metrics to uncover actionable data insights.</li><li>
Lead and facilitate Revenue Strategy Meetings, presenting key data insights with strategic and tactical recommendations.</li><li>
Lead annual budget planning processes and contribute to property commercial plan.</li><li>
Lead weekly forecast meetings, incorporating macroeconomic data to assess demand risk and ensuring alignment with market conditions, events and trends.</li><li>
Contribute guidance and recommendations to hotel digital marketing and communications teams, agencies, and vendors on campaigns.</li><li>
Collaborate with Sales team to set goals aligned with property strategy, provide strategic direction for Group Sales strategy and guidance for Corporate Negotiated RFPs.</li><li>
Enable cross-functional alignment to Commercial Strategy among Finance and Operations including upsell/premium room sales strategy.</li><li>
Provide guidance and support for Total Revenue Optimization across Rooms, F&amp;B, SPA, M&amp;E and Ancillary revenue streams.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What you bring</b></h2><ul><li>
University degree in Business Administration, Finance, Accounting, Hotel Management, Marketing or a related field.</li><li>
Director of Revenue Management experience in a luxury hotel, resort or cluster environment, with proven ability to balance the priorities and performance expectations of multiple properties.</li><li>
Strong commercial acumen with a proven track record of driving revenue growth, profit optimization, market share performance and successful budget delivery.</li><li>
Advanced analytical capability, with the ability to interpret market trends, macroeconomic indicators, channel performance, contribution margins and guest behavior insights into actionable strategy.</li><li>
Excellent oral and written communication skills, with the ability to tell a clear story with data and influence senior stakeholders across Commercial, Finance, Operations, Sales, Marketing and Reservations.</li><li>
Demonstrated ability to lead the Revenue function while managing multiple deadlines in a fast-paced environment, with the ability to work independently with minimal supervision.</li><li>
Demonstrated ability to identify, coach and develop talent with aptitude and interest in a Revenue Management career.</li><li>
Strong understanding of luxury hospitality, brand standards and guest expectations, with the ability to integrate brand strategy with local market initiatives. Ability to be a culture carrier, ensuring a strong Revenue Management culture is maintained throughout the organization.</li><li>
Proficiency in English language, additional language is a plus.</li><li>
Expert knowledge of revenue management systems, PMS, benchmarking and business intelligence tools; experience with IDeaS G3 RMS, IDeaS RevPlan, Opera PMS, STR, TravelClick, Lighthouse, PowerBI and advanced Excel is preferred.</li></ul><p></p><h2 class="jobSectionHeader"><b>
What we offer</b></h2><ul><li>
Work Authorization</li><li>
Competitive tax-free salary</li><li>
Annual Incentive Plan</li><li>
Housing allowance</li><li>
Medical and life insurance</li><li>
Paid annual leave</li><li>
Paid home leave ticket</li><li>
End of service gratuity</li><li>
Excellent training and development opportunities</li><li>
Complimentary accommodation at other Four Seasons hotels and resorts, based on tenure with the company</li><li>
Complimentary dry cleaning for employee uniforms</li><li>
Complimentary employee meals</li><li>
And more...</li></ul></div><p></p>

Senior Director of Revenue Management

<div>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Established in 2015, 7 Management has grown into a premier hospitality and management group, renowned for its innovative concepts and acclaimed international brands. From casual dining to upscale entertainment, 7 Management delivers experiences that go beyond traditional hospitality across the Middle East and Europe. With a rapidly expanding presence, the group sets the standard in restaurants, lounges, bars, and clubs, seamlessly combining exceptional cuisine with unforgettable entertainment.
 <br/>
 <br/>
 <strong>
  Role Summary
  <br/>
  <br/>
 </strong>
 Serve as a strategic advisor and trusted partner to General Managers within 7 Management's Nightlife division, translating operational objectives into practical, high-impact people strategies. The role bridges centralised HR Centres of Excellence, Talent Acquisition, Learning &amp; Development, Employee Relations, and HR Operations, with venue leadership, tailoring HR practices to Nightlife's operating realities while maintaining Group alignment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HR Operations: Acts as trusted advisor to GMs across assigned Nightlife venues, translating operational priorities into HR action. Oversees onboarding, transfers, payroll coordination, and offboarding across 3&ndash;5 venues, delegating operational execution to the HR Executive while retaining accountability for outcomes.
  </li>
  <li>
   Team Oversight: Manages and develops an HR Executive, ensuring consistent case handling, documentation standards, and day-to-day coordination with venue leadership.
  </li>
  <li>
   Collaboration with CoE: Partners with TA, L&amp;D, ER, and HR Operations CoEs to deliver group-aligned programmes suited to Nightlife's staffing volatility and operating hours.
  </li>
  <li>
   Talent Acquisition: Drives workforce planning and recruitment for FOH, BOH, and specialist Nightlife roles (e.g. door/security) across assigned venues within agreed timelines.
  </li>
  <li>
   Payroll: Owns monthly payroll inputs (new hires, transfers, offboarding, leave, deductions) for assigned Nightlife venues, ensuring accuracy and WPS compliance.
  </li>
  <li>
   Employee Relations: Primary HR point of contact for ER matters across assigned venues, partnering with the ER &amp; Legal CoE on investigations and disciplinary processes per UAE labour law.
  </li>
  <li>
   Compliance &amp; Reporting: Ensures policy and statutory compliance across venues; prepares headcount, turnover, absenteeism, and ER reporting with actionable recommendations.
  </li>
  <li>
   Venue Presence: Conducts regular in-venue inspections and GM check-ins during standard business hours; occasional evening presence may be required to observe live operations relevant to ER or compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in HR or related field.
  </li>
  <li>
   6&ndash;8 years' HR experience, preferably multi-site hospitality, F&amp;B, or nightlife.
  </li>
  <li>
   Strong working knowledge of UAE Labour Law.
  </li>
  <li>
   Prior experience managing or coordinating a direct report preferred.
  </li>
  <li>
   Proven ability to influence senior operational stakeholders.
  </li>
  <li>
   Fluent English; Arabic a must.
  </li>
  <li>
   Proficient in WebHR payroll, and MS Office.
  </li>
 </ul>
</div>


HR Business Partner - Nightlife (Arabic Speaker)

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