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customer service specialist

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applications functional specialist

Aban Investment

<div><b>Company Description</b><p><br>
Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.</p><b><br>
Job Description</b><p><br>
Responsible for leading Group IT's application support function, with primary accountability for the Oracle ERP application support team, ensuring the stability, performance, security and continuous improvement of the group's Oracle ERP landscape across all business entities. This role also provides secondary oversight of other enterprise application support teams, promoting consistent support standards and governance across Group IT. The role leads a team of techno-functional consultants responsible for delivering Oracle-related projects, including new company roll-outs, third-party application integrations, enhancements, and change requests (CRs), ensuring solutions are delivered on time, within budget, and aligned to business needs.</p><p><b>
1. Oracle ERP Application Management (Primary Responsibility)</b></p><ul><li>
Lead and manage the Oracle ERP application support team, ensuring day-to-day stability, availability, and performance of the ERP environment across all modules (e.g. Finance, SCM, Procurement, HR).</li><li>
Oversee the delivery of Oracle-related projects, including new company/entity roll-outs, module implementations, upgrades, and patching cycles.</li><li>
Manage integrations between Oracle ERP and third-party applications (middleware, APIs, EDI, and other interfacing systems).</li><li>
Oversee the intake, prioritization, and delivery of enhancement requests and change requests (CRs), ensuring appropriate testing, approvals, and change management.</li><li>
Act as the escalation point for critical Oracle ERP incidents, ensuring timely resolution in line with agreed SLAs.</li><li>
Own the Oracle ERP roadmap in alignment with business needs and Group IT strategy, and manage the relationship with Oracle and Oracle implementation partners.</li><li>
Ensure compliance, security, and audit requirements are maintained within the Oracle environment, including segregation of duties (SoD) and access controls.</li></ul><p><b>
2. Team Leadership &amp; Capability Building</b></p><ul><li>
Lead, mentor, and develop a team of techno-functional Oracle consultants across relevant modules and workstreams.</li><li>
Build internal team capability to deliver Oracle projects (roll-outs, integrations, enhancements, and CRs) with reduced reliance on external consultants.</li><li>
Plan and manage resource allocation across concurrent Oracle initiatives and support activities.</li><li>
Define individual and team KPIs/SLAs, and conduct regular performance reviews and coaching.</li></ul><p><b>
3. Broader Application Support Oversight (Secondary Responsibility)</b></p><ul><li>
Provide secondary oversight of other enterprise application support teams, ensuring alignment of standards, processes, and governance across Group IT's application support function.</li><li>
Drive standardization of support processes (incident, problem, and change management) across all application support teams.</li><li>
Represent application support in Group IT leadership discussions, budgeting, and planning.</li><li>
Support the other application support team leads with escalations, resourcing, and prioritization as needed.</li></ul><p><b>
4. Governance, Vendor &amp; Stakeholder Management</b></p><ul><li>
Manage relationships with Oracle, system integrators, and third-party vendors/implementation partners.</li><li>
Own the budget for Oracle ERP support and projects, and contribute to budget planning for other application support teams.</li><li>
Report to senior leadership on application support performance, project status, risks, and mitigation plans.</li><li>
Ensure documentation, knowledge management, and disaster recovery/business continuity plans are maintained for all supported applications.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field</li><li>
8-12 years of experience in Oracle ERP systems in a techno-functional capacity.</li><li>
Hands-on experience across Oracle ERP modules (e.g. Finance, SCM, Procurement, HR).</li><li>
Proven experience leading or managing techno-functional consulting/application support teams delivering Oracle projects (roll-outs, integrations, enhancements, CRs).</li><li>
Strong leadership and people management skills; ability to lead techno-functional consulting teams.</li><li>
Strong stakeholder management and communication skills across business and technical audiences.</li><li>
Strong project/program management skills to manage concurrent Oracle initiatives.</li><li>
Ability to translate business requirements into Oracle-based technical/functional solutions.</li><li>
Vendor management and negotiation skills.</li></ul></div>

Manager - IT Applications

Al-Futtaim

<div><p><b>Job Requisition ID: </b>180455</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><p></p><p><br>
<b>
Overview Of The Role:</b></p>
<p>
The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture.</p><p><br>
<b>
What You Will Do:</b></p>
<ul>
<li>Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.</li>
<li>Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.</li>
<li>Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.</li>
<li>Make recommendations for corrective and disciplinary action.</li>
<li>Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.</li>
<li>Ensure ER policies and processes are current, conform and comply with relevant labor laws.</li>
<li>Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.</li>
<li>Develop and establish SOPs, SLAs and lean process flows.</li>
<li>Maintain an ethic culture and environment.</li>
<li>Develop ER training programs and materials.</li>
<li>Cultivate ER awareness by building a culture of ethics and a safe environment.</li>
<li>Participate in HR strategic projects as required.</li>
<li>Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.</li>
<li>Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.</li>
<li>Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.</li>
<li>Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.</li>
<li>Analyze and report on Speak Up performance.</li>
<li>Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.</li>
<li>Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.</li>
<li>Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.</li>
<li>Maintain a strong network of internal and external specialists and peers.</li>
<li>Support the Line Manager with ER projects.</li>
<li>Possess full know-how in the procedures and regulations of UAE Labor law and company policies.</li>
<li>Ensure attention to detail and strong decision-making.</li>
<li>Manage work prioritization for international business execution.</li>
<li>Utilize strong communication skills and proficient interaction with stakeholders.</li>
<li>Generate stakeholder feedback and produce reports.</li></ul><br>
<p><br>
<b>Required Skills To Be Successful:</b></p>
<ul>
<li>Exceptional verbal and written communication skills.</li>
<li>Ability to analyze and concisely explain legislative or policy changes.</li>
<li>Multitasking ability in a demanding environment.</li>
<li>Strong attention to detail and decision-making skills.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>Diploma or degree in HR or Employment Law is preferred.</li>
<li>Minimum 5 years of relevant working experience in HR and/or ER in the GCC.</li>
<li>Deep knowledge of employee relations and employment law.</li>
<li>Proven track record in project management and policy documentation.</li>
<li>Understanding of functional areas and risks within HR and their importance.</li>
<li>Proficiency in Microsoft suite (Excel, Word, PowerPoint).</li></ul><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

Employee Relations Specialist

<div>
 <strong>
  Job Requisition ID:
 </strong>
 180455
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture.
 <br/>
 <br/>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.
  </li>
  <li>
   Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.
  </li>
  <li>
   Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.
  </li>
  <li>
   Make recommendations for corrective and disciplinary action.
  </li>
  <li>
   Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.
  </li>
  <li>
   Ensure ER policies and processes are current, conform and comply with relevant labor laws.
  </li>
  <li>
   Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.
  </li>
  <li>
   Develop and establish SOPs, SLAs and lean process flows.
  </li>
  <li>
   Maintain an ethic culture and environment.
  </li>
  <li>
   Develop ER training programs and materials.
  </li>
  <li>
   Cultivate ER awareness by building a culture of ethics and a safe environment.
  </li>
  <li>
   Participate in HR strategic projects as required.
  </li>
  <li>
   Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.
  </li>
  <li>
   Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.
  </li>
  <li>
   Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.
  </li>
  <li>
   Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.
  </li>
  <li>
   Analyze and report on Speak Up performance.
  </li>
  <li>
   Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.
  </li>
  <li>
   Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.
  </li>
  <li>
   Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.
  </li>
  <li>
   Maintain a strong network of internal and external specialists and peers.
  </li>
  <li>
   Support the Line Manager with ER projects.
  </li>
  <li>
   Possess full know-how in the procedures and regulations of UAE Labor law and company policies.
  </li>
  <li>
   Ensure attention to detail and strong decision-making.
  </li>
  <li>
   Manage work prioritization for international business execution.
  </li>
  <li>
   Utilize strong communication skills and proficient interaction with stakeholders.
  </li>
  <li>
   Generate stakeholder feedback and produce reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional verbal and written communication skills.
  </li>
  <li>
   Ability to analyze and concisely explain legislative or policy changes.
  </li>
  <li>
   Multitasking ability in a demanding environment.
  </li>
  <li>
   Strong attention to detail and decision-making skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or degree in HR or Employment Law is preferred.
  </li>
  <li>
   Minimum 5 years of relevant working experience in HR and/or ER in the GCC.
  </li>
  <li>
   Deep knowledge of employee relations and employment law.
  </li>
  <li>
   Proven track record in project management and policy documentation.
  </li>
  <li>
   Understanding of functional areas and risks within HR and their importance.
  </li>
  <li>
   Proficiency in Microsoft suite (Excel, Word, PowerPoint).
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Employee Relations Specialist | Corporate Services | Dubai

Zayed University

<div>
 The Opportunity
 <br/>
 <br/>
 The HR services unit seeks an incumbent who maintains and supports the organization&rsquo;s HR Management system by ensuring that all employee information, remuneration, and benefits are provided in a timely and accurate manner and in compliance with policies and guidelines, thus maximizing the effectiveness of the organization&rsquo;s business operations. Acts as a focal point for core HR information system and data management expertise.
 <br/>
 <br/>
 The Responsibilities
 <br/>
 <br/>
 Audits the employee&rsquo;s files for vacation tickets, special allowances, cash housing and other benefits.
 <br/>
 <br/>
 Ensures that payroll and any other document related to the Employee&rsquo;s assignment, salary or benefit, is filed in the Employees personnel file.
 <br/>
 <br/>
 Tracks the employees contract end-date/terminate the leaver&rsquo;s record
 <br/>
 <br/>
 Updates employee information/record on oracle for new hires, transfer, promotion, etc.
 <br/>
 <br/>
 <strong>
  Position Management
  <br/>
  <br/>
 </strong>
 Works with the Sr. Payroll and Reporting Specialist in creating and managing position lines in Oracle.
 <br/>
 <br/>
 Ensure accurate and timely updates of employee assignment data in the system, including position, job information, probation end dates for new hires, Emirates ID, and employee contact details.
 <br/>
 <br/>
 Manages and updates the employee&rsquo;s reporting hierarchy on Oracle.
 <br/>
 <br/>
 Provides IT with the updated employees information for e-signature block on outlook.
 <br/>
 <br/>
 Provides Position reports (Complement list), List of ZU Employee and other reports from the Fusion system as and when required.
 <br/>
 <br/>
 <strong>
  Payroll Administration
  <br/>
  <br/>
 </strong>
 Maintains up-to-date knowledge of payroll, benefit and Employee Self Service systems.
 <br/>
 <br/>
 Audit check on the payroll records before the final payroll processing.
 <br/>
 <br/>
 Process all cash in leu vacation tickets requests for employees ensuring eligibility for this benefits.
 <br/>
 <br/>
 Process EID, Visa Fees reimbursement/recovery requests submitted by employees
 <br/>
 <br/>
 Process cheque payment for the International new hires.
 <br/>
 <br/>
 Update Banking details for new hires/ existing employees.
 <br/>
 <br/>
 Process cash housing updates and/ any other allowances and recoveries.
 <br/>
 <br/>
 Support the Sr. Payroll and Reporting Specialist in processing the payroll.
 <br/>
 <br/>
 The Requirements
 <br/>
 <br/>
 Must possess a Bachelor&rsquo;s degree in Information technology or Human Resources management from an accredited institution, with a minimum of 3 years of experience in a relevant field or or an equivalent combination of experience and education.
 <br/>
 <br/>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 Proven data management and advanced Excel experience. Ability to accurately document andenhance process flows. Extensive knowledge of HR systems.
 <br/>
 <br/>
 Ability to work in a high volume, fast paced environment and adjust to changing deadlines.
 <br/>
 <br/>
 Excellent English &ndash; both written and verbal.
 <br/>
 <br/>
 The Benefits
 <br/>
 <br/>
 The University&rsquo;s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children and healthcare is provided to the employee and sponsored family members.
 <br/>
 <br/>
 To Apply
 <br/>
 <br/>
 In addition to completing the online application form, attach a cover letter, a current CV, and three professional references' names and contact details.
 <br/>
 <br/>
 While we appreciate all applications, you will be contacted only if selected for an interview.
 <br/>
 <br/>
 For any further inquiries, please contact Recruitment@zu.ac.ae
</div>


Senior Payroll and Reporting Officer

ITD Innovation Information Technology LLC

<p><b>Junior Software &amp; Odoo Developer</b></p><p><b>Company:</b> ITD Innovation Information Technology <b>Location:</b> Dubai, UAE (In-person / On-site) <b>Job Type:</b> Full-time</p><p><b>Company Overview</b></p><p><b>ITD Innovation Information Technology</b> is a Dubai-based digital solutions company specializing in software development, website design, ERP and POS systems, IT infrastructure, system integration, and AI-powered automation.</p><p>As an official Odoo Partner, we deliver integrated business solutions that improve operational efficiency, automate business processes, and support scalable growth.</p><p><b>The Role</b></p><p>We are seeking a motivated <b>Junior Software &amp; Odoo Developer</b> to join our technical team. Working closely with senior developers, Odoo functional consultants, project managers, and UI/UX designers, you will participate in the end-to-end development, customization, implementation, and support of Odoo ERP and other software solutions.</p><p>This is a hands-on position offering excellent exposure to real-world Odoo implementation projects, custom module development, API integrations, and business automation. <i>(Note: Candidates without Odoo experience may be considered if they demonstrate exceptionally strong Python/software development skills and a genuine interest in learning Odoo).</i></p><p><b>Key Responsibilities</b></p><ul><li><b>Odoo Development:</b> Customize and maintain Odoo modules (Community and Enterprise) across core apps including Sales, CRM, Inventory, Accounting, HR, Manufacturing, and POS. Create and modify models, XML/QWeb views, reports, and workflows.</li><li><b>Software &amp; Web Development:</b> Build and maintain responsive business applications and websites using modern web technologies. Convert functional requirements into clean, scalable, and reusable code.</li><li><b>API &amp; Integrations:</b> Develop and consume REST APIs to seamlessly connect Odoo with payment gateways, SMS/WhatsApp platforms, POS systems, and third-party business applications.</li><li><b>SEO &amp; Website Optimization:</b> Implement basic technical SEO (meta tags, heading structures, sitemaps) and support website performance optimizations, utilizing tools like Google Search Console and Google Analytics.</li><li><b>Testing &amp; Quality Assurance:</b> Perform unit, functional, and regression testing. Troubleshoot technical errors, reproduce bugs, and support UAT and go-live activities.</li><li><b>Documentation &amp; Collaboration:</b> Maintain technical documentation for custom modules and APIs. Utilize Git for version control and collaborate effectively within a structured project environment.</li></ul><p><b>Required Qualifications &amp; Experience</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree or diploma in Computer Science, Software Engineering, Information Technology, or a related field.</li><li><b>Experience:</b> 1&ndash;3 years of general software development experience (Minimum 1 year required).</li><li><b>Odoo Experience:</b> Minimum 1 year of hands-on Odoo development is strongly preferred.</li><li><b>Languages:</b> English (Required); Arabic (Preferred).</li><li><b>Location:</b> Must be currently located in Dubai, UAE, and available to work on-site.</li></ul><p><b>Technical Skills Requirements</b></p><p><b>Core Technologies (Required):</b></p><ul><li>Python &amp; PostgreSQL</li><li>Odoo Framework (ORM, MVC architecture, Models, Fields, Automated Actions)</li><li>XML &amp; QWeb</li><li>HTML, CSS, &amp; JavaScript</li><li>REST APIs</li><li>Git / Version Control</li><li>Basic Linux / Server knowledge</li></ul><p><b>Bonus &amp; Preferred Skills:</b></p><ul><li>Previous experience working with an Odoo Partner.</li><li>Odoo Certification.</li><li>Experience with Odoo.sh, Docker, Nginx, and cloud hosting/deployment.</li><li>Familiarity with eCommerce/POS systems and basic accounting workflows.</li><li>Experience with WhatsApp Cloud API, payment gateways, and AI/automation integrations.</li></ul><p><b>What We Offer</b></p><ul><li>Opportunity to work on enterprise-level, real-world Odoo ERP projects.</li><li>Exposure to modern web, POS, eCommerce, and API integration technologies.</li><li>Hands-on experience with emerging AI and automation technologies.</li><li>A clear pathway for professional growth and learning to advance into a <b>Senior Odoo Developer</b> or <b>Technical Consultant</b> role.</li></ul><p><b>How to Apply</b></p><p>Please apply through the following link: ⁠https://www.itdtech.ae/jobs/junior-software-odoo-developer-9</p><p><b>Application Questions:</b> <i>Please ensure you answer the following when submitting your application:</i></p><ul><li>What is your expected monthly salary?</li><li>How many years of Odoo development experience do you have?</li><li>How many years of general software development experience do you have?</li><li>Are you currently located in Dubai, UAE?</li></ul><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>What is your Salary Expectation?</li><li>Are you willing to Join Immediately?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Software development: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Work Location: In person</p>

Junior Software & Odoo Developer

Naseej

<p></p><div><div><p>We usually respond within a day</p>
</div>
<div></div><div><div><h5 class="jobSectionHeader"><b>Company Description:</b></h5>
<p>Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></p>
<h5 class="jobSectionHeader"><b>Job Summary:</b></h5>
<p>The Publisher Relations Manager will be responsible for managing and developing relationships with local, regional, and international publishers, particularly periodical publishers, to support publisher registration, ISSN services, legal deposit requirements, and digital content acquisition.</p>
<p>The role is highly field-oriented and requires regular communication and visits to publishers, as well as close coordination with internal teams responsible for ISSN, registration, digital content, and legal deposit.</p>
<h5 class="jobSectionHeader"><b>Key Responsibilities:</b></h5>
<p><b>1. Publisher Relations &amp; Field Engagement</b></p>
<ul><li><p>Establish and maintain effective relationships with local, regional, and international publishers.</p>
</li><li><p>Communicate directly with periodical publishers to update and complete publisher and publication records.</p>
</li></ul><p><b>2. Periodical Registration &amp; ISSN Support</b></p>
<ul><li><p>Coordinate with periodical publishers to update existing registration records, including publisher and publication information.</p>
</li><li><p>Obtain missing information and documentation to ensure the completeness and accuracy of registration records.</p>
</li><li><p>Verify the status of discontinued, suspended, or renamed periodicals and coordinate the required updates.</p>
</li><li><p>Monitor and validate URLs for electronic periodicals and ensure that online information remains accessible and accurate.</p>
</li><li><p>Link publisher information to relevant periodical records and follow up on required amendments or updates.</p>
</li><li><p>Engage with new publishers and explain ISSN services, registration procedures, and requirements.</p>
</li><li><p>Follow up on new ISSN applications and coordinate with publishers to obtain the required information and documentation.</p>
</li></ul><p><b>3. Legal Deposit &amp; Digital Content</b></p>
<ul><li><p>Follow up with publishers to ensure the deposit of print periodical issues in accordance with legal deposit requirements.</p>
</li><li><p>Coordinate with publishers to obtain digital copies of electronic periodicals for deposit in the National Library's digital repository.</p>
</li><li><p>Monitor and confirm the receipt of required print and digital publications.</p>
</li></ul><p></p><p><b>4. Reporting &amp; Follow-Up</b></p>
<ul><li><p>Maintain and regularly update publisher and periodical databases and records.</p>
</li><li><p>Track the status of registration, ISSN applications, and legal deposit activities.</p>
</li><li><p>Prepare periodic reports on progress, completion rates, outstanding requirements, and publisher engagement.</p>
</li></ul><h5 class="jobSectionHeader"><b>Requirements</b><b>:</b></h5>
<ul><li><p>Bachelor's degree in <b>Library and Information Science, Information Science, Publishing, or a related field</b>.</p>
</li><li><p>Minimum <b>3 years of relevant experience</b> in libraries, information management, publishing, periodicals, knowledge resources, or publisher relations.</p>
</li><li><p>Proven experience working directly with publishers, cultural institutions, libraries, or knowledge organizations.</p>
</li><li><p>Good knowledge of periodicals, publishing, <b>ISSN</b>, and legal deposit concepts and procedures.</p>
</li><li><p>Familiarity with bibliographic databases, records management, and data maintenance.</p>
</li><li><p>Strong communication, relationship-building, follow-up, negotiation, and persuasion skills.</p>
</li><li><p>Excellent organizational and time-management skills, with the ability to manage multiple publishers, applications, and follow-ups simultaneously.</p>
</li></ul></div></div><div><div><div><div>Department</div>
<div>Oper - Project Management</div>
<div>Locations</div>
<div>Dubai office</div>
<div>Employment type</div>
<div>Full-time</div>
<div>Nationalities that can apply.</div>
<div>Any Arab Nationalities</div>
</div></div></div><p></p><div><div><div><div>Contact Shereen Zaki Regional Talent Acquisition Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div><p></p><div><div><div><div>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><p>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</p>
</div></div><div><div>Founded in 1989
</div><div>Co-workers 500</div></div></div></div></div><p></p>

Publisher Relations Manager

Technogym

<div><div><div><div><div><div><p>Tender &amp; Buyer Specialist - Arabic Speaking only
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, FU, AE
</div></div></div></div><div><div><div><div><b>Function/Branch: </b>Others
</div></div></div></div><div><div><div><div><b>Type of contract: </b>Permanent Employee
</div></div></div></div></div><div><div><div><div><div><div><div><div><div>Our Company</div>
</div><div><div>
Technogym inspires <b>70 million daily users</b> to train using our <b>innovative &amp; engaging solutions for fitness, sport and health</b>. By promoting the <b>Healthness lifestyle</b> of exercise, a balanced diet, and a positive mental approach, AI Tracking &amp; Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.</div>
<div>Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the <b>right spirit to join Technogym because you have the IMBESTIO</b>! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!</div>
</div></div><div><div><div>
Your Role</div></div><div></div><div><br>
<div>
We are looking for a hands-on and results-driven <b>Tender &amp; Buyer Specialist ( Arabic Speaker)</b> who will cement and build upon the recent improvements in processes and the win rate, to ensure all Technogym tender submissions are timely, high quality and commercially correct.</div><br>
<div></div>
<div>
In this role, you will primarily be responsible for the project management (timeline creation and follow-ups) and editing and formatting tender response documents as and when they are required by customers.</div><br>
<div></div>
<div>
You will also be responsible for maintaining an online bid library, updating and rewriting materials as time permits, and for reporting on tender win/loss rates and values.</div></div></div><div><div><div>
Your Impact</div>
</div><div><ul><li>Manage the RFx process on a day-to-day basis, with ultimate accountability for submission quality</li>
<li>Manage the pre-tender sign-off process at the correct level of authority</li>
<li>Create and manage the timeline for each individual response to ensure timely delivery</li>
<li>Compile, manage and interpret tender statistics on an ongoing basis</li>
<li>Statistics report at Commercial Meetings as directed by the Managing Director</li>
<li>Make presentations to the Sales Team at Sales Meetings as directed by the Managing Director</li>
<li>Record all completed tenders in the tender library with clarifications</li>
<li>Identify new material/information to record in the tender library, updating existing material as necessary</li>
<li>Provide wider assistance with writing/contractual projects on an ad hoc basis as directed by the Sales Director/Finance Director/Managing Director</li>
<li>Carry out post-tender management and &ldquo;close down&rdquo; as required, such as saving contracts/decision letters to SharePoint and reporting lessons learned</li>
<li>Conduct thorough market research to identify potential suppliers for Non-Technogym Equipment and stay informed about market trends.es change.</li>
<li>Establish and maintain relationships with key vendors, negotiating favorable payment terms</li>
<li>Monitor vendor performance and address any issues to ensure continuous improvement.</li>
<li>Negotiate prices, terms, and agreements with suppliers to achieve the best possible cost savings without compromising quality.</li>
<li>Work closely with the finance team to ensure budgetary compliance and cost-effectiveness</li>
<li>Identify and assess potential risks in the supply chain and implement strategies to mitigate these risks</li>
</ul></div></div><div><div><div>About You</div></div><div></div><div><br>
<div><b>
What you should bring:
</b></div><ul><li>3-5 years&rsquo; experience in procurement department and tender and RFx-related role, with at least 3 of these involved in the direct completion of RFPs/RFIs</li>
<li><b>Arabic Language is mandatory
</b></li><li>Previous experience managing government &amp; military tenders is an<b> added advantage
</b></li><li>Extensive experience in RFx completion</li>
<li>Advanced use of MS Office, knowledge of CRM</li>
<li>Ability to communicate at all levels, including presentation skills</li>
</ul></div></div><div><div><div>Technogym is an Equal Opportunities Employer</div></div><div><div><br>
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.</div><div>
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true</div></div></div></div></div></div></div></div></div></div><p></p>

Tender & Buyer Specialist - Arabic Speaking only

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