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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

MB Services

<p>As an Austrian Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts.</p>
<p> </p>

Austrian Customer Service Specialist

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

Sky View Real Estate Brokers

<p><b>About Us</b></p><p>Sky View Real Estate is one of Dubai&rsquo;s leading property brokerages, known for its commitment to delivering exceptional service and building lasting relationships with clients. We are seeking a motivated and detail-oriented <b>Customer Service Representative (FEMALE)</b> to join our team. The role involves client quality checks and ensuring customer satisfaction at every stage of the client journey.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>quality check calls</b> with clients to ensure service satisfaction and collect feedback.</li><li>Handle inbound and outbound calls to assist clients with queries related to properties, services, and documentation.</li><li>Support the sales team and introducing property listings and following up on leads.</li><li>Maintain accurate records of client interactions and update the CRM system.</li><li>Resolve client concerns promptly and escalate complex issues when necessary.</li><li>Ensure a high level of professionalism and customer service in every interaction.</li><li>Collaborate with internal teams to improve service quality and client experience.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>2 years of customer service / tele-sales experience</b> (real estate experience preferred).</li><li>Excellent communication skills in <b>English</b>.</li><li>Strong phone etiquette and active listening skills.</li><li>Ability to handle multiple calls and tasks in a fast-paced environment.</li><li>Proficiency in MS Office and CRM software.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Must be based in Dubai and available for immediate joining (preferred).</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary (Fixed).</li><li>Benefits as per UAE labor law.</li><li>Training and professional development opportunities.</li><li>A collaborative and supportive work environment.</li></ul><p><b>How to Apply:</b><br/>Submit your CV to <b>amanpreet@skyviewre.ae</b>. Only shortlisted candidates will be contacted for interviews.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What are your salary expectation for this role? </li><li>Where do you reside?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Preferred)</li></ul>

Customer Service Specialist / Customer Service Representative (FEMALE)

Nespresso

<div><p><b>POSITION SNAPSHOT</b></p><p>
Role: Coffee Specialist &ndash; Mirdiff City Center, Dubai</p><p>
Location: Dubai, UAE</p><p>
Company: Nespresso UAE</p><p></p><p><b><br>
POSITION SUMMARY</b></p><p>
Nespresso is hiring a <b>Coffee Specialist</b> for our Boutique in Mirdiff City Center. In this role, you will serve as an <b>Ambassador of the Nespresso brand</b>, ensuring every customer enjoys a premium experience. By delivering personalized service and sharing your passion for coffee, you will contribute to the Boutique&rsquo;s success in <b>customer satisfaction, loyalty, and business results</b>.</p><p></p><p><b><br>
 A DAY IN THE LIFE &hellip;</b></p><p><b>
Customer Experience - Brand Ambassador:</b></p><ul><li>
Acts as an enthusiastic ambassador for Nespresso.</li><li>
Welcomes the Boutique clientele and identify their needs.</li><li>
Achieves high customer satisfaction through personalized and professional communication.</li></ul><ul><li>
Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.</li><li>
Always maintains a customer centric approach during the interaction with her/his clients.</li></ul><p><b>
Generates Sales and strongly Contributes to the Boutique's Business Performance:</b></p><ul><li>
Achieves results in compliance with the Nestl&eacute; Corporate Business Principles</li></ul><ul><li>
Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).</li><li>
Leverages all received Nespresso training contents.</li></ul><p><b>
Coffee Expertise and Experience</b></p><ul><li>
Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.</li></ul><ul><li>
Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.</li><li>
Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.</li><li>
Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.</li></ul><p><b>
Operational Efficiencies</b></p><ul><li>
Assists with Boutique projects as needed.</li><li>
Is familiar with stock levels, stock room layout and return policies.</li><li>
Adheres to compliance and quality standards in keeping with the Standard Operating Procedures</li><li>
Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,</li><li>
Ensures safe working conditions.</li></ul><ul><li>
Adheres to shift/work scheduling and planning.</li><li>
Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.</li><li>
Helps manage/support peaks and lows in our daily/weekly operations.</li></ul><p></p><p><b><br>
What will make you successful&hellip;</b></p><ul><li>
Demonstrate some experience in retail, direct customer sales and service, or hospitality.</li><li>
Must be a UAE National</li></ul></div><p></p>

Coffee Specialist, Dubai (UAE National)

A&F Auto Repair

<p><b>About Us</b></p><p>Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.</p><p><b>Job Summary</b></p><p>This is a full-time on-site Conflict Resolution Specialist role located in Dubai at Battmobile. The Conflict Resolution Specialist will be responsible for managing and resolving conflicts between customers, technicians, and other stakeholders, ensuring smooth operations and customer satisfaction on a day-to-day basis.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Dispute Resolution &amp; Collaboration with Departments</b>:</li><li>Act as the primary contact for customers facing conflicts or issues regarding battery, if the issue is escalated from the CC.</li><li>Investigate and analyze customer complaints to identify underlying causes.</li><li>Work closely with customer service, product development, and other relevant departments to address and resolve customer conflicts.</li><li>Provide feedback to improve products/services based on customer feedback.</li><li>Identify recurring issues and recommend improvements to processes or products to prevent future conflicts.</li><li>Collaborate with teams to implement preventive measures.</li><li>Maintain open lines of communication with customers throughout the resolution process.</li><li>Follow up with customers after conflict resolution to ensure satisfaction and gather feedback.</li><li><b>Negative Google reviews management:</b></li><li>Handling company-wide negative reviews management.</li></ul><p><b>Qualifications and Skills:</b></p><p>The ideal candidate for the Customer Conflict Resolution Manager role should possess strong interpersonal skills, a keen ability to analyze situations objectively, and a commitment to finding fair and satisfactory resolutions.</p><p><b>Benefits</b></p><ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul><p><b>How to Apply:</b></p><p>If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!</p><p>Job Type: Full-time</p>

Customer Escalation Specialist

Kering Eyewear

<p> </p> <p><b style="font-size: 11px;">Job Description</b></p> <p> <b>Your opportunity</b> </p> <p>We are currently seeking an Operations &amp; Supply Chain Specialist as part of our dynamic team in our subsidiary in Dubai. You will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion, working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies. </p> <p> </p> <p> <b>How you will contribute</b> </p> <ul> <li>Managing customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information</li> <li>Managing order flow from order acquisition to order entry in compliance with agreed trade terms</li> <li>Managing delivery flow by liaising directly with the planning team, logistics, <span>transportation companies, and customer whilst acting as first point of contact in the event of any query/issue</span> </li> <li>Managing back-orders ensuring the maintenance of a clean portfolio</li> <li>Managing goods returns in compliance with agreed trade terms</li> <li>Supporting sales in case of commercial, logistics, product claims from the customer</li> <li>Supporting sales events such as Buying Days, brands/product presentations, customer s onsite trainings, customer s visits, etc. through active participation in both organizational preparation and execution</li> <li>Issuing <span>sales/customer-related reporting to the benefit of both sales team and customer</span> </li> <li>Implementing and enhancing customer service-related procedures, processes and systems</li> <li>Participating to ad hoc sales-related activities and/or projects</li> </ul> <p> <b>Who you are </b> </p> <ul> <li>3 years of experience in similar roles in a fast-paced environment.</li> <li>Previous experience in a B2B customer service environment</li> <li>Has knowledge about international logistics, supply chain, customs processes</li> <li>Experience with an ERP is essential, SAP experience is a plus</li> <li>Perfect level of English, another language (Italian, Arabic or French) will be considered a plus</li> <li>Proficient in MS Office (Excel, Power Point, Word)</li></ul>

Operations and Supply Chain Specialist

Explore 4356+ Customer service specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

4356 customer service specialist jobs IN Dubai

Customer Service Specialist ME

Austrian Customer Service Specialist

Customer Service Specialist ME

Customer Service Specialist / Customer Service Representative (FEMALE)

Coffee Specialist, Dubai (UAE National)

Customer Escalation Specialist

Operations and Supply Chain Specialist