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customer service specialist

Learners Point Academy, Dubai

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team at Learners Point Academy. The ideal candidate will serve as the key point of contact between our clients and the organization, ensuring a seamless training experience. You will be responsible for managing client communications, coordinating training logistics, and ensuring that all client requirements are met to achieve successful and efficient onsite training delivery.Key Responsibilities:1. Act as the primary point of contact between clients and the organization for all training-related matters.2. Collaborate with internal teams (Sales, Academics, and Delivery) to ensure that training needs and requirements are fully understood and met.3. Oversee the seamless delivery of onsite training sessions, ensuring all client specifications and expectations are adhered to.4. Communicate with clients regarding training schedules, logistics, and specific requirements before and during training sessions.5. Coordinate with trainers and other stakeholders to ensure training materials, venue arrangements, and technical setups are prepared in advance.6. Address and resolve client concerns or issues related to training delivery promptly and professionally.7. Ensure that post-training evaluations, feedback, and reports are collected, analyzed, and shared with clients.8. Maintain detailed records of training sessions, client communications, and follow-up actions.9. Proactively manage client relationships to ensure satisfaction and foster long-term partnerships.Qualifications:1. Bachelor&rsquo;s degree or equivalent experience in a relevant field.2. Proven experience in customer service, client relationship management, or event coordination, ideally in an educational or corporate training environment.3. Strong organizational skills and attention to detail.4. Excellent communication skills (written and verbal) with the ability to manage multiple stakeholders.5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.6. Ability to remain calm under pressure and handle stressful situations professionally.Skills &amp; Attributes:<ul><li>Strong problem-solving skills.</li></ul><ul><li>Client-focused with a proactive and Customer first-approach.</li></ul><ul><li>Excellent time management and multitasking abilities.</li></ul><ul><li>Positive, energetic attitude and a desire to contribute to the success of the team.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Customer Service Specialist (Male)

Unilever

<div><div>ABOUT UNILEVER 
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world. 
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future. 
 
JOB PURPOSE 
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are eager to work in a comple supply network and lead the Customer service for Foods and UFS , manage the shipment and finanancial planning then this role is just for you! 
 
WHAT WILL YOUR MAIN RESPONSIBILITIES BE 
Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol &amp; GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS 
 
Dynamix shipment forecasting for FY in line with Market Target Norms. 
Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business). 
Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners; 
Monitor plan vs delivery of total Arabia plan : weekly, monthly, quarterly and yearly. 
Validate CAN-Do generation for promo requirement by CS Planners. 
Accountable on Financial planning vol submission by the deadline : S&amp;OP and Opening. 
Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons &amp; IMS cons for S&amp;OP volume submission. 
Co-Lead S&amp;OE meetings with DFM to monitor IMS &amp; Shipment progress. 
POC for any extra requests and liquidations and update SPS/Can do accordingly. 
Coordinate with Deploy to support on execution risks mitigations : logistics, MDM, Finance, stock availability, co-packing etc. 
Surprise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders. 
Responsible on LV/weekly Cando vs monthly forecast. 
 
WHAT YOU NEED TO SUCCEED 
 
Experiences &amp; Qualifications 
<ul><li>Min 3 years of Customer Service or Planning exerpience</li></ul> 
Skills 
Stakeholder management 
Analytical skills 
Communication skills 
Technical System skills 
 
Leadership 
<ul><li>You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul> 
<ul><li>Critical SOL (Standards of Leadership) Behaviors</li></ul>
o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner&rsquo;s mindset, using data and insight to make decisions. 
o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. 
o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. 
o PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. 
o AGILITY: Explores the world around them, continually learning and developing their skills. 
 
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</div>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Foods Customer Service Specialist

HOSS Kitchen LLC

Job description:Job Title: Mobile App Sales ExecutiveLocation: LAUNDRY HUBReports to: GMJob Summary:We are seeking a results-driven Head of Mobile App Sales to lead all efforts in increasing mobile app adoption and sales. The primary goal of this role is to maximize app revenue by driving installs, converting users into active customers, and ensuring a seamless app experience. The role combines sales leadership, customer support, and operational coordination with technical teams.Key Responsibilities:&middot; Drive mobile app sales growth by converting app installs into active paying users.&middot; Monitor app installs, sales, and engagement metrics, and report on performance regularly.&middot; Conduct follow-ups and outreach to users who have installed the app but have not made purchases.&middot; Provide hands-on support to customers facing issues with the app, ensuring smooth usage.&middot; Troubleshoot app or dashboard issues and coordinate directly with the app developer to resolve them.&middot; Manage app orders, ensuring timely fulfillment and customer satisfaction.&middot; Lead cold calling and outreach campaigns to onboard existing clients who are not using the app.&middot; Maintain sales reports, campaign lead sheets, and dashboards for management review.&middot; Collaborate with marketing and product teams to optimize campaigns and features for maximum app revenue.&middot; Proactively identify opportunities to increase app adoption and revenue.&middot; Updating CRM and keeping it upto date.Qualifications &amp; Skills:&middot; Proven experience in mobile app sales, digital product sales, or customer success.&middot; Strong understanding of sales metrics, app analytics, and CRM tools.&middot; Excellent communication, persuasion, and problem-solving skills.&middot; Ability to troubleshoot app issues and coordinate effectively with developers.&middot; Comfortable with cold calling, lead generation, and sales follow-ups.&middot; Highly organized, detail-oriented, and results-driven.Key Attributes:&middot; Strong focus on achieving sales targets and driving revenue growth.&middot; Customer-centric mindset with proactive problem-solving skills.&middot; Self-motivated, accountable, and able to manage multiple responsibilities.Job Types: Full-time, PermanentPay: AED4,000.00 - AED6,000.00 per month

Customer Service Specialist (MobileApp)

Bosch Diesel Service- Al Salehi

Summary-:The Customer Service Representative (Sr. CSR) plays a critical role in ensuring high levels of customer satisfaction and operational efficiency within our diesel services business. This role serves as a key point of contact between clients and the internal service/technical teams, overseeing inquiries, service requests, scheduling, and resolution of customer issues related to heavy vehicles, marine shipments, and diesel machinery repair and overhauling.Job Responsibilities-:Customer Interaction &amp; Relationship Management:Serve as the first point of contact for key clients, managing service inquiries, quotations, complaints, and feedback professionally; build strong long-term relationships with fleet operators, shipping companies, and commercial vehicle customers.Service Coordination &amp; Scheduling:Coordinate with workshop, field service teams, and technicians to schedule maintenance, repairs, overhauls, and inspections, ensuring timely execution of service orders with minimal customer downtime.Technical Understanding &amp; Support:Possess a working knowledge of diesel engines, marine systems, and heavy vehicle components to communicate effectively with clients and translate technical issues into service requirements.Documentation &amp; Reporting:Handle customer service documentation including service reports, job cards, invoices, and warranty claims; ensure accurate records in CRM systems and generate weekly/monthly customer service reports.Team Collaboration &amp; Continuous Improvement:Work closely with the operations, parts, and sales teams to ensure service quality and implement feedback-based improvements to enhance customer satisfaction and operational efficiency.Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Customer Services Representative

GluCare

<div>Job Summary:
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h3 class="jobSectionHeader">
Patient Communication</h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader">Appointment Coordination</h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><h3 class="jobSectionHeader">
Problem Resolution</h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><h3 class="jobSectionHeader">
Technical &amp; CRM Competency</h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul>
Administrative Support<ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader">Key Performance Metrics</h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul>
Requirements<ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul>
Qualifications:<ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

Trusted Doctors

We are seeking a Patient Relationship Executive (PRE) who is fluent in Russian to join a patient-focused healthcare environment. The successful candidate will play a key role in delivering an exceptional patient experience by managing patient interactions, coordinating appointments, and building strong, long-term relationships.Key Responsibilities<ul><li>Serve as the primary point of contact for patients</li><li>Manage patient inquiries professionally and efficiently</li><li>Coordinate appointments, follow-ups, and patient communication</li><li>Build trust and maintain strong patient relationships</li><li>Ensure a high standard of customer service at all times</li></ul>Requirements<ul><li>Fluency in Russian (spoken)</li><li>Prior experience as a Patient Relationship Executive or in a similar role</li><li>Strong communication and interpersonal skills</li><li>Excellent patient-handling and customer service abilities</li><li>Professional appearance with a positive attitude</li><li>Ability to manage multiple patient interactions effectively</li><li>Fluency in English is an advantage</li></ul>What We Offer<ul><li>Supportive and professional work environment</li><li>Opportunity to work in a patient-centered healthcare setting</li><li>Career growth and learning opportunities</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you fluent in Russian (spoken)?</li></ul>

Patient Relationship Executive (Russian Speaker)

Flexloop

Only German-speaking candidates will be considered for this role.Are you looking for a real opportunity to build your career from home? We are hiring freelance call center agents to join our customer service team in a fully remote role. No previous experience is required — we value your motivation, responsibility, and willingness to learn. What You Will Do<ul><li>Manage customer calls and inquiries in a professional and friendly manner</li><li>Provide clear, accurate information and solutions</li><li>Record each case correctly in the system</li><li>Escalate technical issues to the relevant team when necessary</li></ul> <h3>What We’re Looking For</h3><ul><li>Strong interest in customer service and problem-solving</li><li>Clear and confident communication skills over the phone</li><li>Ability to quickly adapt to new digital tools</li><li>Organized, detail-oriented, and reliable</li><li>Quiet workspace with a stable internet connection</li><li>Computer with Windows 10 or 11 and 4–6 GB RAM minimum</li><li>Previous customer service experience (preferred but not required)</li></ul> <h3>What We Offer</h3><ul><li>Freelance collaboration with pay based on services provided</li><li>Hourly compensation plus performance-based bonuses</li><li>Full initial training and ongoing support</li><li>Flexible working hours</li><li>Professional environment with long-term growth opportunities</li><li>A great opportunity to build stability while working from home  </li></ul>Join our team and take the next step in your career as a freelance call center agent — all from the comfort of your home.

German-Speaking Freelance Call Center Agent (Remote)

Explore 2004+ Customer service specialist in Dubai this February. Find roles across top companies and apply now to boost your career.