call center representative

customer service representative Jobs in Dubai

customer service representative

sales consultant

accounting specialist

call center agent

customer service specialist

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Customer Service Specialist
 
 to join our team. The ideal candidate will have
 
 2&ndash;4 years of experience
 
 in customer service and a strong ability to handle inquiries, resolve issues, and deliver a high-quality customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers via phone, email, or chat.
 </li>
 <li>
 Handle customer inquiries, complaints, and requests in a timely and professional manner.
 </li>
 <li>
 Provide accurate information about products, services, and company policies.
 </li>
 <li>
 Resolve issues efficiently while ensuring customer satisfaction and retention.
 </li>
 <li>
 Maintain and update customer records in CRM systems.
 </li>
 <li>
 Collaborate with internal teams to resolve complex cases and improve service delivery.
 </li>
 <li>
 Monitor customer feedback and suggest improvements to enhance overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in customer service or a related role.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Proficiency in MS Office and customer service/CRM tools.
 </li>
 <li>
 Customer-centric mindset with strong attention to detail.
 </li>
 </ul>
 
 
 
 
 This role is ideal for professionals who are passionate about delivering exceptional customer experiences and building strong client relationships.
 
</div>

Customer Service Specialist

Henkel

<div><div><h4 class="jobSectionHeader">About this Position
</h4>We are seeking a proactive Customer Service &amp; OTC Specialist to act as the single point of contact for our customers and drive an exceptional customer experience. This role manages all customer interactions, supports order-to-cash processes, and contributes to business retention and growth. 
<h4 class="jobSectionHeader">What you&acute;ll do
</h4><ul><li>Serve as the primary contact for customers, ensuring timely and professional responses</li><li>
Manage inbound and outbound customer interactions across OTC and service processes</li><li>
Build strong customer relationships, collect feedback, and identify opportunities to enhance satisfaction</li><li>
Maintain accurate data in CRM systems to support follow-ups and business development</li><li>
Identify opportunities to secure new business and support customer retention</li><li>
Collaborate with internal teams (Sales, Logistics, CSX, CoE, GBS+, SC) to meet customer needs</li><li>
Support process improvements, organizational changes, and regional best practices
</li><li>Monitor workflow and performance using KPIs and reports to ensure quality, efficiency, and timeliness</li></ul>
<h4 class="jobSectionHeader">What makes you a good fit
</h4><ul><li>Clear and professional communication with customers and internal teams</li><li>
Strong attention to detail and problem-solving skills</li><li>
Familiarity with SAP, Excel, data analysis, and reporting tools</li><li>
Customer-oriented with the ability to respond effectively to customer needs</li><li>
Effective collaboration with Sales, Logistics, and cross-functional stakeholders</li><li>
Strong time management and ability to prioritize tasks efficiently</li><li>
Adaptability and eagerness to learn new processes and skills</li><li>
Ability to handle multiple customer requests and high-volume work simultaneously</li></ul>
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</div></div>

Customer Service Intern

Al-Futtaim

<div>Job Requisition ID: 177070
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 

The Service Advisor plays a crucial role in ensuring a professional customer journey, driving customer retention, and contributing to the company's profitability. Through effective implementation of customer service standards, adherence to quality measures, and proactive sales strategies, the advisor supports both customer satisfaction and business growth. This position requires a focus on outcomes, including maintaining performance indicators above set thresholds, while also ensuring compliance with health and safety standards. Continuous learning and upgrading of skills are essential to keeping pace with industry innovations and maintaining high service quality. 

What You Will Do: 

<ul>
<li>Ensure customer retention by implementing AF Standard and principle process, aiming for a Net Promoter Score greater than 70.</li>
<li>Execute customer service values and AF values consistently, achieving a Customer Service Value greater than 4.6.</li>
<li>Maintain quality at all times, targeting a First Response Fix Time of greater than 90%.</li>
<li>Increase profitability through sales and upselling incremental packages, including products and services offered by the company.</li>
<li>Implement 5S at the workplace to ensure organization and efficiency.</li>
<li>Perform all duties and responsibilities as outlined in the business SOP, maintaining a high Personal Development Rating.</li>
<li>Ensure compliance with the company's health and safety requirements to prevent harm to personnel and the environment.</li>
<li>Continuously upgrade skills with new technology, work procedures, time standards, and technical know-how to enhance productivity and quality, as measured by Training Module and Certification standards.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Excellent customer service skills with a focus on retention and satisfaction.</li>
<li>Strong sales and upselling capabilities in automotive services.</li>
<li>Proficient in quality assurance practices and performance monitoring.</li>
<li>Ability to implement and maintain organizational systems like 5S.</li></ul> 
 
What Qualifies You For The Role: 
<ul>
<li>Diploma or Degree in Engineering (Mechanical/Automobile).</li>
<li>3-6 years of experience in a reputed workshop as a Body &amp; Paint Service Advisor.</li>
<li>Proficient knowledge of body parts and general mechanical components of body and paint repair.</li>
<li>Familiarity with health and safety compliance protocols in an automotive service environment.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

UAE National - Service Advisor

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC &ndash; Dubai Salary: Up to AED 5000(Depends on Experience) Benefits: Visa, Medical, and other benefits as per UAE Labour LawJob DescriptionCreditCare Credit Management LLC is looking for a Female Customer Service Representative (CSR) to join our team in Dubai. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and maintaining high levels of customer satisfaction.Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Assist clients with queries, account details, and service information</li><li>Maintain accurate records of customer interactions</li><li>Provide timely solutions and escalate issues when necessary</li><li>Work collaboratively with the team to achieve departmental goals</li></ul>Requirements<ul><li>Female candidates only</li><li>3 years experience in Sales</li><li>Previous customer service experience preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude and willingness to learn</li><li>Fluent in English; additional languages are a plus</li><li>Must be currently in the UAE</li></ul>Salary &amp; Benefits<ul><li>Salary up to AED 5000 (based on experience)</li><li>Visa, Medical, and other benefits provided as per UAE Labour Law</li><li>Supportive and professional work environment</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 24 monthsPay: Up to AED5,000.00 per month

Customer Support Specialist Sales (Female)

<div>Job Requisition ID: 177150
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Customer Support Representative is responsible for handling customer inquiries for Linde parts sales, ensuring swift and accurate processing and delivery of orders. The role requires maintaining high customer satisfaction, meeting individual parts revenue targets, and achieving budgeted sales revenue targets. The incumbent plays a critical role in both customer interaction and logistics coordination to fulfill customer needs while also handling payment collection and invoice explanations. Success in this role requires excellent interpersonal skills, technical knowledge, and a strong drive for achieving high customer service standards.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Interaction</h4> 
<ul><li>
Attend promptly and greet customers with a smile.</li><li>
Ask open-ended questions and record customer requests without delay.</li><li>
Collect accurate symptoms of complaints from the customer for quick resolutions.</li><li>
Empathize and clarify customer requests.</li></ul><h4 class="jobSectionHeader"> 
Parts Order Management</h4> 
<ul><li>
Ensure an adequate number of orders as per the business flow.</li><li>
Explain the content of order in detail to customers.</li><li>
Check parts order status and promise correct delivery time.</li><li>
Provide proper cost estimate and delivery time to customers.</li><li>
Minimize return orders from customers.</li></ul><h4 class="jobSectionHeader"> 
Active Delivery</h4> 
<ul><li>
Ensure keeping promised delivery time to customers.</li><li>
Coordinate with the parts department to ensure order completion on time.</li><li>
Update customers on order status and completion.</li><li>
Check and ensure accordance of invoice and delivery performed.</li><li>
Inform customer after order completion and agree on payment time.</li><li>
Explain the parts order and invoice to guide the cashier.</li><li>
Deliver the parts in person or arrange delivery.</li></ul><h4 class="jobSectionHeader"> 
Parts Revenue Targets</h4> 
<ul><li>
Achieve given revenue targets.</li><li>
Promote value-added parts sales.</li><li>
Ensure monthly overdues are not more than agreed targets.</li></ul><h4 class="jobSectionHeader"> 
Customer Satisfaction</h4> 
<ul><li>
Obtain high standards of Customer Service Values.</li><li>
Resolve customer concerns at the earliest time to ensure satisfaction.</li><li>
Achieve high CSV Reports / Scores and AFAG Standards Reports / Scores.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Customer service skills and ability to handle customer requests effectively.</li><li>
Technical understanding of automotive parts and service processes.</li><li>
Strong communication and interpersonal skills.</li><li>
Proficiency in MS Office and ERP systems for business process management.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Diploma or Bachelor of Automobile/Mechanical Engineering.</li><li>
3 to 5 years overall experience in automobile dealership, with at least 3 years in Service Dept. as a Service Advisor, preferably in Buses/Commercial Vehicles.</li><li>
Proficiency in automotive dealer/distributor business processes and MS office applications, including ERP.</li><li>
Skills in customer handling and communication, with logical thinking to understand technical problems.</li><li>
Customer service orientation, honesty, responsibility, cultural sensitivity, and ability to work in teams.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Foreman

Align Staffing Solutions

We are currently hiring for Customer Service Representative for one of our clients based in Dubai.Requirement - <ul><li>1 year experience in customer service role</li><li>Good communications skills</li><li>Fluency in speaking in Arabic and English mandatory.</li><li>Immediate joiners preferred</li></ul>Benefits - Employment Visa, Medical Life InsuranceWorking Days/Hours - 6 days working &amp; 10(9+1) hours duty with 1 hour break.People with visit visa/cancelled visa/own visa can apply.Apply now! Send your CV to: hiring@alignmanpower.com and mention- Customer Service Representative-Arabic Speaker in the Subject Line Or directly share your CV on WhatsApp at: 058 203 0330Job Types: Full-time, PermanentPay: AED3,300.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Representative-Arabic Speaker

Tools World UAE

We are looking for a professional and customer-focused Customer Service Representative to join our team in Dubai. The candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.Responsibilities<ul><li>Handle customer inquiries via phone, email, and walk-in clients</li><li>Provide accurate information about company services and policies</li><li>Resolve customer complaints in a professional and timely manner</li><li>Maintain records of customer interactions in the CRM system</li><li>Coordinate with internal departments to resolve customer issues</li><li>Prepare basic reports on customer service activities</li></ul>Requirements<ul><li>UAE National (Emiratisation role preferred)</li><li>Bachelor&rsquo;s degree or Diploma in Business Administration or related field</li><li>1&ndash;3 years of experience in customer service or call center roles</li><li>Strong communication skills in English and Arabic</li><li>Good knowledge of MS Office</li><li>Ability to handle multiple tasks and work under pressure</li></ul>Benefits<ul><li>Competitive salary package</li><li>Health insurance</li><li>Annual leave as per UAE Labour Law</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>We are hiring UAE national only as per UAE Emiratization rules, kindly confirm your eligibility. </li><li>The work requires to be working 40 hours per week (8 h per day from Monday to Friday) inside Dubai office location. There is no remote or hybrid option. Do you agree for that? </li><li>What is your salary expectations in AED per month?</li></ul>

Customer Service (UAE National only)

Explore 1104+ Customer service specialist in Dubai this April. Find roles across top companies and apply now to boost your career.