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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
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Customer Service Specialist ME

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

CREDITCARE CREDIT MANAGEMENT LLC

<p><b>Female Retention Specialist</b></p><p><b>Company:</b> CreditCare Credit Management<br/><b>Location:</b> [Insert Location, e.g., Dubai, UAE]<br/><b>Position:</b> Retention Specialist (Female)<br/><b>Salary:</b> AED 3,500 &ndash; AED 4,000<br/><b>Experience Required:</b> Minimum 2 years<br/><b>Industry:</b> Credit Management / Financial Services<br/><b>Employment Type:</b> Full-time</p><p><b>Job Overview:</b></p><p>We are looking for a <b>motivated and experienced Female Retention Specialist</b> to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.</p><p><b>Key Responsibilities:</b></p><ul><li>Contact existing clients to ensure satisfaction and address concerns</li><li>Identify reasons for customer cancellations or dissatisfaction and offer solutions</li><li>Develop and implement client retention strategies</li><li>Collaborate with sales and customer service teams to improve overall customer experience</li><li>Maintain accurate client records in the system</li><li>Achieve monthly retention targets and KPIs</li><li>Follow up on inactive or dormant accounts</li></ul><p>*<br/>*</p><ul><li><b>Requirements:</b></li><li><b>Minimum 2 years experience</b> in a similar retention/customer service role (preferably in financial services or credit management)</li><li>Strong communication and negotiation skills</li><li>Ability to handle objections and resolve conflicts professionally</li><li>Customer-focused mindset</li><li>Proficiency in MS Office and CRM systems</li><li>Fluent in English (Arabic or other languages is a plus)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package (AED 3,500&ndash;4,000)</li><li>Career growth opportunities</li><li>Friendly and supportive work environment</li><li>Training and performance-based incentives</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Female Retention Specialist

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives.<br>
<br>
<b>Description</b><br>
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.<br>
<br>
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes.<br>
<br>
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.<br>
<br>
Maintain accuracy and follow guidance.<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate knowledge of Apple products and services.
<br>
Personalize solutions based on customer needs, and effectively communicate them.<br>
Work in a fast-paced environment, often supporting multiple customers at the same time.<br>
Work in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be curious and open to learning from others and helping each other grow.<br>
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Specialist

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Saif Group

<p>We are looking for an experienced <b>Customer Service and Pricing Specialist</b> to manage and support our forwarding company in Dubai, UAE.</p><p><b>Responsibilities</b></p><ul><li>Prepare competitive freight quotations and negotiate rates with carriers, agents, and shipping lines.</li><li>Analyze market trends, competitor pricing, and customer needs to adjust pricing models accordingly.</li><li>Support the customer service team in handling inquiries, bookings, and escalations.</li><li>Collaborate with sales, operations, and finance teams to ensure pricing aligns with service offerings and cost structures.</li><li>Build and maintain strong client relationships and ensure a high level of service satisfaction.</li><li>Ensure compliance with industry regulations and internal pricing policies.</li></ul><p><b>Requirements</b></p><ul><li><b>Minimum 1 years of experience in UAE freight forwarding industry </b></li><li><b>Strong knowledge of international logistics (air, sea, land), incoterms, and shipping documentation.</b></li><li>Proven negotiation, leadership, and problem-solving skills.</li><li>Excellent communication skills.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Current salary?</li><li>Notice Period?</li></ul><p>Experience:</p><ul><li>FF/Cargo Consolidation: 1 year (Required)</li></ul><p>Application Deadline: 01/12/2025<br/>Expected Start Date: 01/12/2025</p>

Pricing and CS Specialist - Freight Forwarding

Explore 5047+ Customer service specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

5047 customer service specialist jobs IN Dubai

Customer Service Specialist ME

Customer Service Specialist ME

Dubai Airport Customer Service Specialist - Flexible Hours

Female Retention Specialist

Specialist

Customer Support Specialist

Pricing and CS Specialist - Freight Forwarding