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business support specialist Jobs in Dubai

business support specialist

customer service specialist

BellavisoMedicalCenter

<div>
 BellaViso Medical Center, located in Al Barsha, Dubai, is looking for a Customer Service Representative to join our team.
 <br/>
 🔹 Position Details:
 <br/>
 Location: Al Barsha, Dubai
 <br/>
 Salary: AED 3,000 &ndash; 4,000
 <br/>
 Type: Full-time
 <br/>
 🔹 Important Requirement:
 <br/>
 ⚠️ Candidate must have their own valid UAE Residence Visa
 <br/>
 (Company will NOT provide visa)
 <br/>
 🔹 Key Responsibilities:
 <br/>
 Handle reception and patient coordination
 <br/>
 Manage calls, WhatsApp inquiries, and bookings
 <br/>
 Confirm appointments and follow-ups
 <br/>
 Provide excellent customer service to patients
 <br/>
 Maintain proper records in the system
 <br/>
 🔹 Requirements:
 <br/>
 Previous experience in customer service / reception (clinic experience preferred)
 <br/>
 Good communication skills (English required, Arabic is a plus)
 <br/>
 Presentable and professional attitude
 <br/>
 Basic computer skills (Excel / systems handling)
</div>


Customer Service Specialist

Al-Futtaim

<div><p><b>Job Requisition ID: </b>177975</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p><p><br>
<b>
Overview Of The Role:</b><br>
The Services Fulfilment Specialist is responsible for ensuring a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for last mile services. This includes supporting the market Service Fulfilment team with IT solutions, managing capacity for improved delivery services, contributing to business and people development, and building long-lasting relationships with customers and service providers. The role involves using KPIs for improvement insights and involves performance, people management, financial prudency, adherence to safety standards, and aligning with business planning.</p><p><br>
<b>
What You Will Do:</b></p>
<ul>
<li>Ensure that capacity for both store and online orders are maintained with the correct system set up by defining and maintaining short and mid-term service and capacity parameters based on available forecasts.</li>
<li>Prepare Service Providers set up in the system and ensure all services are linked to the correct template.</li>
<li>Contribute to the short-term and mid-term development of existing service partners through trainings in processes and systems.</li>
<li>Prepare appropriate plans and schedules to meet delivery and assembly needs.</li>
<li>Secure accurate reporting of service costs through efficient reconciliation of invoicing of contract costs and connected analysis.</li>
<li>Maintain KPI reports and prepare action plans for areas of concern.</li>
<li>Prepare daily delivery and assembly schedules for stores and online orders using the last mile platform.</li>
<li>Ensure all delivery and assembly jobs are routed with accurate data recording.</li>
<li>Ensure efficient allocation of fleet resources to meet productivity and lead time criteria.</li>
<li>Monitor contingency plans to meet delivery and assembly needs in field with service providers.</li>
<li>Ensure adherence to system procedures as per policy/SOPs.</li>
<li>Monitor feedback from service providers and implement action plans accordingly.</li>
<li>Increase productivity of service providers by efficient resource allocation.</li>
<li>Utilize and monitor transport management system to reduce repetitive work.</li>
<li>Contribute to the department's action plan and take ownership for its delivery.</li>
<li>Ensure availability to help and support colleagues when needed.</li>
<li>Actively work with other store functions to continuously improve the shopping experience to drive long-term profitability.</li>
<li>Value and respect other colleagues' ways of working.</li>
<li>Share knowledge and encourage colleagues to do the same.</li>
<li>Demonstrate a desire to learn and improve skills for the benefit of the IKEA brand and personal growth.</li>
<li>Follow department guidelines to ensure the Routing department operates at optimal efficiency.</li>
<li>Understand the impact of actions on the financial results and balance these with customer needs.</li>
<li>Seek effective ways of working to reduce costs.</li>
<li>Follow all guidelines and SOPs set by the health and safety department to ensure a safe working environment.</li>
<li>Report any risks, hazards, and unusual activities to the senior or manager immediately.</li>
<li>Follow department business plans and action plans as agreed by the department management team.</li></ul><br>
<p><br>
<b>Required Skills To Be Successful:</b></p>
<ul>
<li>Proficiency in Excel and other computer literacies.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Effective communication abilities across various stakeholders.</li>
<li>Understanding of retail operations and customer fulfillment processes.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>High School diploma required, with a preference for bilingual Arabic/English proficiency.</li>
<li>Previous experience in a similar role, ideally with a retail background, is desired.</li>
<li>Proficiency in Microsoft Excel and general computer literacy are essential.</li>
<li>Demonstrated thinking and analytical skills along with effective communication capabilities.</li>
<li>Skills in interpersonal interactions, time management, and problem-solving are crucial.</li>
<li>Confidence in decision-making and execution of tasks to uphold IKEA&rsquo;s brand reputation.</li></ul><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p><br>
<p></p>
<p>Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p><br>
<p></p>
<p>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</p></div><p></p>

UAEN Services Fulfillment Specialist (Logistics)

Nosrati Marketing Management LLC Dubai

<p><b>Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.</b></p><p><b>Perfect Dutch speaking and writing is required for this job.</b></p><p>Job description:</p><p>Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.</p><p>In short, you are going to do the following:</p><ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul><p>Requirements:</p><ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul><p>Job Types: Full-time, Permanent</p><p>Language:</p><ul><li>Dutch (Required)</li></ul><p>Work Location: In person</p>

Customer Service Representative Dutch native speakers only

Four K Building Materials

<p>Customer Service Representative (Arabic Speaker- Female)</p><p>Location: Dubai Industrial City (DIC)</p><p>Experience: 1+ year</p><p>Responsibilities:</p><ul><li>Handle B2B customer inquiries from sales representatives and walk-in clients via phone, email, and WhatsApp.</li></ul><p>Process orders and coordinate with the sales team.</p><ul><li>Assist customers with product details and availability.</li><li>Follow up on deliveries and resolve any customer issues.</li><li>Maintain records of customer interactions and transactions.</li><li>Prepare quotations, book sales orders, and ensure inventory availability.</li><li>Follow up on payments as per company policy.</li><li>Register new customers and coordinate contract creation for profile setup.</li><li>Track deliveries and address customer issues promptly.</li></ul><p>نوع الوظيفة: دوام كامل</p><p>موقع العمل: بشكل شخصي</p>

Customer Service Representative (Arabic Speaker) - Female Only

GIG Gulf

<div>
 <p>
  <strong>
   Who we are
  </strong>
 </p>
 <p>
  GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  To ensure healthcare providers and GIG GULF valued members are dealt with effectively and efficiently across touchpoint and access channels. We are looking for a Customer Center executive who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. He/she should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that he/she displays exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, corporate and intermediaries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will be a Customer Service Champion, putting the customer at the center of everything you do and putting forward ideas for the continual improvement of the customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide extraordinary service to our customers via phone, email, and other access channels
  </li>
  <li>
   Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
  </li>
  <li>
   Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
  </li>
  <li>
   Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
  </li>
  <li>
   Being a role model for the team demonstrating outstanding personal behaviors and performance
  </li>
  <li>
   Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
  </li>
  <li>
   Handling patients, referral sources, and administrative department inquires
  </li>
  <li>
   Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims from either private or corporate clients/policyholders.
  </li>
  <li>
   Communicating with insurance companies and prior authorization requests
  </li>
  <li>
   Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Essential Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
  </li>
  <li>
   Previous experience in healthcare customer service / contact center operations
  </li>
  <li>
   Previous experience of a complex and multi skilled customer facing roles within a contact center setting
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Computer literate
  </li>
  <li>
   The job holder should understand the different aspects of the Healthcare Platform to be able to direct queries to the relevant parties where necessary.
  </li>
  <li>
   The job holder requires a good understanding of all medical policies and the claims and reimbursement process
  </li>
  <li>
   The job holder requires a general understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
  </li>
  <li>
   Language skills are an advantage in this position. The job requires proficiency in English and Arabic (written and spoken)
  </li>
 </ul>
</div>


Customer Services Executive - Healthcare ***ONLY Emiratis with family book***

Hays

<div>
 <p>
  This role sits within a highly respected private investment firm in the DIFC. Working from their premium office, you&rsquo;ll be the front-of-house presence, ideal for someone who is mature, with strong corporate reception experience or a background in high-level customer service from hospitality or aviation. It suits someone seeking a stable role with regular business hours and not looking to pursue a corporate career path.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will need:
  </strong>
 </p>
 <ul>
  <li>
   You come from a client-facing background such as professional services, hospitality, or aviation.
  </li>
  <li>
   Excellent English-speaking skills, this would ideally be your first language.
  </li>
  <li>
   Demonstrate excellent customer service skills and can confidently support a high-caliber clientele.
  </li>
  <li>
   Capable of providing support across multiple departments, including events, HR, and back-office operations.
  </li>
  <li>
   Forward-thinking, mature, and proactive, with the ability to think on your feet when needed.
  </li>
  <li>
   Already based in Dubai and have the ability to go into the office 5 days week.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you will get in return:
  </strong>
 </p>
 <ul>
  <li>
   Fantastic opportunity to work for a well‑established firm with a strong presence in the region.
  </li>
  <li>
   A company that truly cares about its people, offers great well‑being initiatives, and upholds excellent values.
  </li>
  <li>
   A stable role that provides growth within the position itself and opportunities to develop further.
  </li>
  <li>
   Be part of a lovely team of like‑minded individuals who work together toward the same goal.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you need to do now:
  </strong>
 </p>
 <p>
  If this role sounds of interest, please apply now with an updated copy of your CV. Please note, only relevant candidates will be contacted for this role.
 </p>
</div>


Corporate Receptionist

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>53506
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>07/05/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>12/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>About Us</b></div>
</div><div><p>
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p>
<p>
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br>
<p></p>
<p><b>
If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></p><br>
<p>
</p><p><b>About Wealth and Retail Banking</b></p>
<p>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p><p></p><p><br>
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p>
<p>
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br>
<p></p>
<p><b>
If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></p><br>
<p>
</p><p><b>About Wealth and Retail Banking</b></p>
<p>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p></div></div><p></p><div><div><div><b><br>
Job Summary</b></div>
</div><div><p>
The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and card value proposition. The shortlisted candidate will work alongside the credit cards team to work on initiatives related to product development and maintenance, customer growth and customer engagement. This role will require working extensively with business partners across various functions to implement initiatives and track performance of these initiatives for an effective business management strategy.
</p></div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>This role will be responsible to work on the design and implementation of credit card business initiatives. The activities will cover product development and management, product lifecycle management and customer growth. It will require collaboration with stakeholders across various functions to ensure that such initiatives are in line with the overall business objectives and we are achieving the desired results.</li>
<li>Develop credit card products that suit financial &amp; lifestyle needs of target segment, regular review of the proposition to ensure that our products are relevant and sustainable. This involves choosing product features, work with functional team on implementation of business requirements and oversee product development lifecycle</li>
<li>Design and implement marketing plans to drive credit card sales, work closely with Sales on training and implementation of best practices to achieve business targets</li>
<li>Support the team on initiatives related to customer growth. This includes end to end management of campaigns for new customer acquisition across various channels</li>
<li>Review consumer behaviour and market trends to identify opportunities for product proposition and tactical campaigns, market research to identify customer preferences, competitor analysis, and industry trends, stay up to date with regulatory requirements</li>
<li>Work closely with relevant teams to ensure that our digital platforms are working as per the product construct, work along with the digital team on the optimization of customer journey for a better customer experience</li>
<li>Regularly assess the performance of credit card products, analyse usage patterns, evaluate profitability, monitor customer feedback and identify areas for improvement</li>
<li>Engage with relevant stakeholders for effective governance and robust controls around product construct and processes</li>
<li>Responsible for supporting the execution of credit card business strategy, working with relevant stakeholders across various functions to ensure that the end-to-end journey works seamlessly for the customers.</li>
<li>Work with relevant teams to identify major customer pain points &amp; streamline the processes</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Product management</li>
<li>Structured approach to project management</li>
<li>Analytical skills</li>
<li>Problem solving</li>
<li>Technical experiene with Cards</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>University Graduate</li>
<li>Strong communication and negotiation skills with the ability to influence outcomes</li>
<li>Networking ability to manage interdepartmental deliverables</li>
<li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit</li>
<li>Good understanding of the business environment and ability to work with stakeholders across geographies</li>
<li>Computer literacy.</li>
<li>Adaptable to multi-cultural environment.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Senior Product and Portfolio Manager - Credit Cards

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