digital marketing specialist Jobs in Dubai

digital marketing specialist

sales coordinator

sales consultant

social media specialist

marketing specialist

customer service specialist

JD.COM

<div>
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English and Chinese;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
</div>

Customer Service Specialist

Eurofragance SLU

<div>
 
 Why working at Eurofragance?
 
 
 
 <ul>
 <li>
 In Eurofragance you will be part of the exciting world of smells and fragrances.
 </li>
 <li>
 You will grow and learn in a company in constant growth and expansion.
 </li>
 <li>
 You will have the opportunity to develop your career working with top professionals.
 </li>
 <li>
 You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
 </li>
 <li>
 You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.
 
 
 
 </li>
 </ul>
 We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!
 
 
 
 MISSION:
 
 
 
 As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.
 
 
 
 Job Description
 
 
 
 
 Operational Logistics &amp; Customer Service
 
 
 
 <ul>
 <li>
 Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)
 </li>
 <li>
 Ensure timely and accurate customer communication
 </li>
 <li>
 Solve daily logistics and service-related issues proactively
 
 
 
 </li>
 </ul>
 
 Customs &amp; Regulatory Coordination
 
 
 
 <ul>
 <li>
 Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA
 </li>
 <li>
 Ensure shipments comply with import/export regulations and avoid delays
 </li>
 <li>
 Anticipate or solve customs blockages, coordinating with relevant parties
 
 
 
 </li>
 </ul>
 
 Digitalization &amp; Process Optimization
 
 
 
 <ul>
 <li>
 Serve as the SAP4HANA Logistics Key User in MEA
 </li>
 <li>
 Work with customers/suppliers to simplify and digitalize delivery processes
 </li>
 <li>
 Propose local solutions to improve logistics flows
 
 
 
 </li>
 </ul>
 
 Strategic Logistics Liaison
 
 
 
 <ul>
 <li>
 Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region
 </li>
 <li>
 Participate in regional logistics performance reviews with sales and customers, driving action plans
 
 
 
 </li>
 </ul>
 
 Business Analysis &amp; Reporting
 
 
 
 <ul>
 <li>
 Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis
 </li>
 <li>
 Gather and organize operational KPIs to support decision-making
 </li>
 <li>
 Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)
 
 
 
 </li>
 </ul>
 
 WHAT DO WE OFFER?
 
 
 
 <ul>
 <li>
 An attractive social benefits package.
 </li>
 <li>
 Be part of a multidisciplinary team.
 </li>
 <li>
 Be able to develop a career path in the fragrance industry within an outstanding and diversified team.
 </li>
 <li>
 Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 Requirements/Experience in:
 
 
 <ul>
 <li>
 Order to Cash processes
 </li>
 <li>
 Operational Analysis
 </li>
 <li>
 International Trade and Customs
 </li>
 <li>
 Warehouse and Logistics operations
 </li>
 <li>
 Strong analytical skills and ability to interpret data.
 </li>
 <li>
 Ability to work effectively in a fast-paced multi-cultural environment.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in any discipline or related field.
 </li>
 <li>
 Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.
 </li>
 <li>
 Knowledge of digital marketing trends and best practices.
 </li>
 <li>
 Detail-oriented with strong project management skills.
 </li>
 <li>
 Ability to multitask and prioritize workload effectively.
 </li>
 </ul>
</div>

Logistics & Customer Service Specialist MEA

Eurofragance

<div>Why working at Eurofragance?
<ul><li>
In Eurofragance you will be part of the exciting world of smells and fragrances.</li>
<li>You will grow and learn in a company in constant growth and expansion.</li>
<li>You will have the opportunity to develop your career working with top professionals.</li>
<li>You will be part of a Global Company with Headquarters in Spain and subsidiaries in the UAE, Singapore, Mexico, Turkey, and India among others.
</li><li>You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.</li>
</ul>
We are Passion, Performance &amp; Entrepreneurship, we are Eurofragance!

MISSION:
As the Logistics &amp; Commercial Support Specialist, you will join our team based in Dubai with the mission to connect customer service with logistics execution in MEA. You&rsquo;ll ensure smooth deliveries, support customs and 3PL coordination, analyse operations data and drive improvements to elevate customer satisfaction across the region.

JOB DESCRIPTION
Operational Logistics &amp; Customer Service
<ul><li>
Handle order entry, delivery tracking, booking coordination with 3PL (Dubai)</li>
<li>Ensure timely and accurate customer communication</li>
<li>Solve daily logistics and service-related issues proactively</li>
</ul>
Customs &amp; Regulatory Coordination
<ul><li>
Act as main point of contact for customs authorities (example: SIRA, Intertek) mainly in UAE and KSA</li>
<li>Ensure shipments comply with import/export regulations and avoid delays</li>
<li>Anticipate or solve customs blockages, coordinating with relevant parties</li>
</ul>
Digitalization &amp; Process Optimization
<ul><li>
Serve as the SAP4HANA Logistics Key User in MEA</li>
<li>Work with customers/suppliers to simplify and digitalize delivery processes</li>
<li>Propose local solutions to improve logistics flows</li>
</ul>
Strategic Logistics Liaison
<ul><li>
Act as a key contact with the Global Logistics Manager in HQ to execute agreed strategies in the region</li>
<li>Participate in regional logistics performance reviews with sales and customers, driving action plans</li>
</ul>
Business Analysis &amp; Reporting
<ul><li>
Support the Regional CS &amp; Logistics Manager in preparing reports on Logistics performance and Cost analysis</li>
<li>Gather and organize operational KPIs to support decision-making</li>
<li>Order management analysis (MOQ, frequency of top codes, packaging, rounded qty)</li>
</ul>
WHAT DO WE OFFER?
<ul><li>
An attractive social benefits package.</li>
<li>Be part of a multidisciplinary team.</li>
<li>Be able to develop a career path in the fragrance industry within an outstanding and diversified team.</li>
<li>Understand the business activity of a chemical company specialized in Fragrances Design and Manufacturing.</li></ul></div>
 
<div>Requirements/Experience in:
<ul><li>
Order to Cash processes</li>
<li>Operational Analysis</li>
<li>International Trade and Customs</li>
<li>Warehouse and Logistics operations</li>
<li>Strong analytical skills and ability to interpret data.</li>
<li>Ability to work effectively in a fast-paced multi-cultural environment.</li>
</ul>
Qualifications:
<ul><li>
Bachelor's degree in any discipline or related field.</li>
<li>Minimum of 3 - 5 years of experience in customer service &amp; logistics operations, preferably in MEA.</li>
<li>Knowledge of digital marketing trends and best practices.</li>
<li>Detail-oriented with strong project management skills.</li>
<li>Ability to multitask and prioritize workload effectively.</li></ul></div>

Stryker

<div><h3 class="jobSectionHeader">Why join Stryker?</h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture. 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader">
Job description</h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
 
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div> 
What you will do :<ul><li>
Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement</li><li>
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing</li><li>
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)</li><li>
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction</li><li>
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)</li><li>
Process and follow up customers&rsquo; complaints</li><li>
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents</li><li>
Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA</li><li>
Communicate effectively with Customers and respond to their requests</li><li>
Assist the implementation of Discounts and FOC Policy</li><li>
Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved</li></ul>
What you need:<ul><li>
Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field</li><li>
Experience with ERP is desirable</li><li>
Advanced proficiency in Microsoft Office, with a focus on Excel</li><li>
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level</li><li>
Responsibility, perseverance, attention to details</li><li>
Experience working with large databases</li><li>
Excellent communication skills, handling objections</li><li>
Strong customer satisfaction focused</li></ul></div>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

Customer Service Representative - Fixed Term

Finalto

<div>
 
 
 About Us
 
 
 
 
 
 
 Finalto is a global leader in liquidity provision and trading technology solutions, serving institutional and B2B clients across financial markets worldwide. With regulated entities in the UK, Singapore, Cyprus, Australia, and the UAE, and additional operational teams in Denmark and Bulgaria, we combine international reach with local expertise.
 
 
 
 
 
 Our business spans multi-asset liquidity, risk management, and cutting-edge trading platforms, supporting clients in achieving more efficient and sustainable growth. At the core of our success is our commitment to innovation, operational excellence, and robust governance.
 
 
 
 
 
 As part of a global financial services group, Finalto combines the scale and stability of an established organisation with the agility of a fintech innovator. We are driven by collaboration, integrity, and performance.
 
 
 
 
 
 Joining Finalto means becoming part of a diverse and dynamic team where your contributions have real impact. We invest in our people, offering opportunities for professional growth, international exposure, and the chance to shape the future of trading technology and liquidity solutions.
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 
 
 The Client Service Specialist will act as the primary liaison between the company and its clients, ensuring a seamless customer experience from onboarding through ongoing account management. This role is integral to maintaining client satisfaction, addressing service needs, and fostering long-term relationships that support client retention and revenue growth. The position requires a combination of product knowledge, problem-solving skills, and exceptional communication abilities, alongside a strong understanding of operational processes in a regulated financial services environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for client inquiries, requests, and service issues, providing timely, accurate, and professional responses.
 </li>
 <li>
 Support the full client lifecycle, including onboarding, account setup, KYC documentation, and periodic reviews to ensure compliance with applicable regulations.
 </li>
 <li>
 Work closely with internal teams&mdash;including trading, operations, compliance, and finance&mdash;to coordinate prompt and effective resolution of client issues.
 </li>
 <li>
 Maintain accurate and up-to-date client records in the CRM system, documenting all communications and transactions.
 </li>
 <li>
 Provide proactive account management, identifying opportunities for cross-selling and upselling additional products and services in line with client needs.
 </li>
 <li>
 Assist in client training sessions, webinars, or product demonstrations to enhance client knowledge and engagement.
 </li>
 <li>
 Monitor service quality metrics and client satisfaction levels, escalating concerns to management where appropriate.
 </li>
 <li>
 Keep abreast of product developments, market changes, and regulatory updates to ensure accurate client communication.
 </li>
 <li>
 Support the development of process improvements to enhance client service efficiency and quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
 </li>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in client service, relationship management, or account support, ideally in the financial services or trading industry.
 </li>
 <li>
 Strong understanding of financial products, operational workflows, and compliance requirements within the UAE.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced, high-pressure environment.
 </li>
 <li>
 High level of professionalism, integrity, and client focus, with excellent interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM platforms; experience with trading systems advantageous.
 </li>
 <li>
 Excellent verbal and written communication skills in English; Arabic language skills are beneficial.
 </li>
 <li>
 Prior experience working in a multicultural environment within the UAE is desirable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
</div>

Client Service Specialist

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
 </li>
 <li>
 Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders
 </li>
 <li>
 To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing.
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in Arabic and English languages.
 
 
 </li>
 </ul>
 
 Management And General Skills
 
 
 
 <ul>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
 </li>
 <li>
 MS Office (Excel / Word / PowerPoint)
 </li>
 <li>
 Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years customer service experience required
 </li>
 <li>
 SAP experience is a distinct advantage
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 47467
</div>

Customer Service Representative

ayat group

Customer Service Call Center Agent (Emirati National Only)Position based in Sharjah with occasional travel to Dubai for on-site training and project updatesSalary: AED 8,000 per monthAbout the RoleWe are looking for a Customer Service Call Center Agent to join our team in Sharjah. This role is exclusively open to UAE Nationals with a background in customer service or call center roles, preferably within the real estate sector.The successful candidate will serve as a key point of contact for our post-sales clients, ensuring that inquiries are handled with professionalism, accuracy, and a customer-first mindset.Key Responsibilities<ul><li>Respond to customer inquiries related to real estate via phone.</li><li>Provide accurate and timely information to post-sale clients.</li><li>Maintain high standards of communication and customer satisfaction.</li><li>Support team members during their absence.</li></ul>Requirements<ul><li>Nationality: UAE Nationals only</li><li>Experience: 3&ndash;5 years in a customer service or call center role</li><li>Industry: Real estate experience is an advantage</li><li>Excellent verbal and written communication skills in English and Arabic</li><li>Ability to manage multiple tasks and work well under pressure</li><li>Strong interpersonal and problem-solving skills</li></ul>Ready to Apply? If you meet the above criteria and are passionate about delivering exceptional customer service, we&rsquo;d love to hear from you.Apply now and be part of a dynamic team shaping the future of real estate in the UAE!Job Type: Full-timePay: AED7,500.00 - AED8,000.00 per monthApplication Question(s):<ul><li>1. Are you a UAE National?</li><li>2. Do you have 3 to 5 years of experience in a customer service or call center role?</li></ul><ul><li>3. Do you have experience using CRM or call center systems (e.g., Freshdesk, Salesforce, Zendesk)?</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Application Deadline: 29/09/2025

Customer Service / Call Center Agent (UAE Nationals)

Explore 2857+ Customer service specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

2857 customer service specialist jobs IN Dubai

Customer Service Specialist

Logistics & Customer Service Specialist MEA

Logistics & Customer Service Specialist MEA

Customer Service Representative - Fixed Term

Client Service Specialist

Customer Service Representative

Customer Service / Call Center Agent (UAE Nationals)