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analyst - contact center operations

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compliance kyc analyst arabic speaker

Binance

<div>
 Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ability to take on and lead special assignments and projects;
 </li>
 <li>
 Take the lead on adhoc QA checks to support the regional teams;
 </li>
 <li>
 Identify and propose procedure and process enhancements;
 </li>
 <li>
 Work with the team lead and Manager for ongoing assessments, assisting with compliance reviews, and ongoing or ad hoc reviews;
 </li>
 <li>
 Work closely with MLRO&rsquo;s, Account Managers/ VIP and other key stakeholders within the business;
 </li>
 <li>
 Proficiency in compliance applications and programmes such as World Check or Neterium etc.;
 </li>
 <li>
 Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus;
 </li>
 <li>
 Good proficiency in conducting customer risk assessments, periodic/trigger reviews and enhanced due diligence;
 </li>
 <li>
 Identification and documentation of unusual activity or AML flags;
 </li>
 <li>
 Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 At least 3+ years&rsquo; directly related experience in a compliance role with a substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs;
 </li>
 <li>
 English is required to be able to coordinate with overseas partners and stakeholders;
 </li>
 <li>
 Demonstrated ability to write effectively;
 </li>
 <li>
 Superior organizational skills;
 </li>
 <li>
 Strong communication skills;
 </li>
 <li>
 Investigative skills &amp; detailed orientated;
 </li>
 <li>
 ACAMS desirable.
 
 
 </li>
 </ul>
 
 Why Binance
 
 
 
 <ul>
 <li>
 Shape the future with the world&rsquo;s leading blockchain ecosystem
 </li>
 <li>
 Collaborate with world-class talent in a user-centric global organization with a flat structure
 </li>
 <li>
 Tackle unique, fast-paced projects with autonomy in an innovative environment
 </li>
 <li>
 Thrive in a results-driven workplace with opportunities for career growth and continuous learning
 </li>
 <li>
 Competitive salary and company benefits
 </li>
 <li>
 Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
 
 
 </li>
 </ul>
 Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
 
 
 
 By submitting a job application, you confirm that you have read and agree to our
 
 
 
 Candidate Privacy Notice
 
 
 
 .
 
</div>

Compliance - KYC Analyst (Arabic Speaker)

<div><div>Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</div>
<h3 class="jobSectionHeader">Responsibilities:
</h3><ul><li>Ability to take on and lead special assignments and projects;</li><li>
Take the lead on adhoc QA checks to support the regional teams;</li><li>
Identify and propose procedure and process enhancements;</li><li>
Work with the team lead and Manager for ongoing assessments, assisting with compliance reviews, and ongoing or ad hoc reviews;</li><li>
Work closely with MLRO&rsquo;s, Account Managers/ VIP and other key stakeholders within the business;</li><li>
Proficiency in compliance applications and programmes such as World Check or Neterium etc.;</li><li>
Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus;</li><li>
Good proficiency in conducting customer risk assessments, periodic/trigger reviews and enhanced due diligence;</li><li>
Identification and documentation of unusual activity or AML flags;</li><li>
Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements.</li></ul><h3 class="jobSectionHeader">
Requirements:
</h3><ul><li>At least 3+ years&rsquo; directly related experience in a compliance role with a substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs;</li><li>
English is required to be able to coordinate with overseas partners and stakeholders;</li><li>
Demonstrated ability to write effectively;</li><li>
Superior organizational skills;</li><li>
Strong communication skills;</li><li>
Investigative skills &amp; detailed orientated;</li><li>
ACAMS desirable.
</li></ul><div>Why Binance</div><ul><li>Shape the future with the world&rsquo;s leading blockchain ecosystem</li><li>Collaborate with world-class talent in a user-centric global organization with a flat structure</li><li>Tackle unique, fast-paced projects with autonomy in an innovative environment</li><li>Thrive in a results-driven workplace with opportunities for career growth and continuous learning</li><li>Competitive salary and company benefits</li><li>Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</li></ul><div></div><div> 
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div>
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

NexaXpert FZE

Job Title: HR Payroll OfficerLocation: Dubai, UAELanguage Requirement: Arabic SpeakerExperience: 3&ndash;5 years in HR and Payroll operationsJob Summary:We are seeking a detail-oriented and organized HR Payroll Officer to manage end-to-end payroll operations and support HR administration activities. The ideal candidate should be fluent in Arabic and English, have a strong understanding of UAE Labour Law, and be experienced with payroll processing systems.Key Responsibilities:Prepare and process monthly payroll in compliance with UAE Labour Law and company policies.Maintain accurate employee records, attendance, and leave management data.Handle WPS (Wage Protection System) submissions and ensure timely salary transfers.Manage employee benefits, end-of-service settlements, and gratuity calculations.Support HR functions including employee onboarding, contract management, and documentation.Coordinate with finance and management for payroll reconciliations and reports.Respond to employee queries regarding salary, deductions, and other payroll-related matters.Stay updated on changes in UAE labour regulations and ensure company compliance.Requirements:Bachelor&rsquo;s degree in Human Resources, Accounting, or a related field.3&ndash;5 years of experience in HR &amp; payroll operations within the UAE.Proficient in Arabic and English (both written and verbal).Hands-on experience with HRMS / payroll software.Strong attention to detail and confidentiality.Good knowledge of UAE Labour Law and WPS process.Job Type: Full-timePay: Up to AED9,000.00 per monthApplication Question(s):<ul><li>Are you a Arabic speaker?</li><li>Number of years of experience in HR payroll in UAE?</li><li>Current location</li><li>Current salary</li><li>Expected salary</li><li>notice period</li></ul>

HR Payroll Officer(Arabic speaker)

SESC Group

Job Description &ndash; HR Assistant (Arabic Speaker)Position: Assistant HR Specialist (Arabic Speaker) Department: People &amp; Organizational Development (HR) Reports to: Head of People &amp; Organizational Development Location: Dubai, UAE Workweek: Monday &ndash; Friday (Office-based, with travel required for government-related tasks or internal workshop facilitation at site)Pay: 3,000 - 4,000 AED (will not exceed this bracket)Role SummaryThe HR Assistant (Arabic Speaker) will support HR operations by managing UAE employment visa and documentation processes, HR records, and government liaison activities and assistance with employee onboarding. The role requires fluency in Arabic and English, preferred hands-on experience with UAE government portals, and the ability to ensure compliance with labour laws, immigration rules, and ISO 9001:2015 document control standards.This position works closely with the Admin Officer, SESC Operations (Document Controllers, Operations Manager), and external authorities such as MOHRE, GDRFA, MOFA, DHA, DED, and the Chamber of Commerce.Key ResponsibilitiesGovernment Liaison &amp; Compliance<ul><li>Manage visa processing, employment permits, renewals, cancellations, and Emirates ID delivery for new joiners.</li><li>Liaise with MOHRE, GDRFA, MOFA, DHA, DED, Chamber of Commerce, and other government authorities.</li><li>Assist with MOFA attestation procedures for employee educational and professional documents.</li><li>Monitor MOHRE company classification and provide reports on implications for visa quotas and compliance.</li><li>Prepare and process company NOCs, approvals, government letters, and trade license renewals.</li><li>Ensure compliance with UAE labour and immigration laws.</li></ul>HR Operations &amp; Onboarding<ul><li>Coordinate onboarding documentation, new hire orientation, and HR records management.</li><li>Support interview scheduling, candidate follow-ups, and documentation requests.</li><li>Maintain staff probation and annual completion trackers.</li><li>Generate contracts, offer letters, employee correspondence, HR letters, NOCs, and salary transfer letters.</li><li>Maintain company organizational charts and update official government records as required.</li><li>Manage employee health insurance enrolment and delivery.</li><li>Assist in organizing internal company events, workshops, internal training and staff engagement activities.</li></ul>HR Records &amp; ISO Compliance<ul><li>Maintain employee master lists, visa trackers, document expiry lists, and HRIS records.</li><li>Organize and control digital and hardcopy HR files in line with ISO 9001:2015 standards.</li><li>Track and update training records, training materials, and external training correspondence.</li><li>Ensure HR documentation and records are always audit-ready.</li></ul>Staff Travel Support<ul><li>Assist SESC Operations and Accounts international travel bookings (flights, hotels, transport) for staff.</li><li>Process staff flight entitlements.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Explain how you supported the HR team with new employee onboarding in the past. What specific documents and processes were you responsible for?</li><li>Do you have experience with ISO 9001:2015 or any formal document control systems? How do you ensure HR files, contracts, and trackers are kept updated and audit-ready?</li><li>Rate your proficiency in the following tools from 1&ndash;5 (1 = Beginner, 5 = Expert):</li></ul>MS Excel Google Sheets MS Word Google Drive Document tracking systems (please name if applicable)<ul><li>Have you processed a trade license renewal or company classification update with MOHRE? Which category (1st, 2nd, 3rd) is your current/previous employer, and how did that impact visa quotas or processes?</li><li>Have you directly managed MOFA attestation and labour card renewals? If yes, describe the process and timeline you follow.</li><li>Please describe your experience handling employment visa applications in the UAE. Which portals have you used (e.g., GDRFA, MOHRE, Tasheel, eDNRD, Tasheer, VFS)?</li></ul>Language:<ul><li>Arabic (Required)</li><li>advanced level English (Required)</li></ul>License/Certification:<ul><li>UAE Driving Licence (Preferred)</li><li>MOFA attested degree certificate (Required)</li></ul>

Assistant HR Specialist (Arabic Speaker)

Palm Oasis Travel

We're Hiring: Experienced Travel Consultant | Arabic Speaker | Dubai Are you passionate about travel and delivering unforgettable customer experiences? We&rsquo;re seeking a native Arabic-speaking, experienced Travel Consultant to join our team in Dubai!Location: Dubai, UAE Employment Type: Full-time Experience Required: Minimum 2-3 years in a similar role Language Requirement: Native Arabic speaker (Fluent in English)About the Role:As a Travel Consultant, you will be responsible for crafting customized travel experiences, managing end-to-end bookings, and providing expert advice to Arabic-speaking clients. You&rsquo;ll need to bring deep regional knowledge, exceptional service skills, and the ability to thrive in a dynamic travel environment.Key Responsibilities:<ul><li>Assist clients with travel planning, bookings (flights, hotels, tours, transport), and itinerary creation</li><li>Offer expert travel guidance in Arabic and English</li><li>Provide support with visa processes and travel documentation</li><li>Handle customer inquiries via phone, email, and in person</li><li>Build strong relationships with clients and travel partners</li><li>Ensure high levels of client satisfaction throughout the travel journey</li></ul>Requirements:<ul><li>Native Arabic speaker with excellent communication skills in English</li><li>Minimum 2 years of experience as a Travel Consultant</li><li>Proficient in using GDS systems (Amadeus, Galileo, etc.)</li><li>In-depth knowledge of international travel, destinations, and regulations</li><li>Customer-focused with strong problem-solving skills</li><li>Based in or willing to relocate to Dubai</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Multicultural and dynamic work environment</li><li>Career advancement opportunities in the travel sector</li><li>Travel industry perks and discounts</li></ul>How to Apply: Send your CV to palmoasistravel2024@gmail.comJob Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthExperience:<ul><li>TRAVEL CONSULTANT: 2 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Travel Consultant

Concentrix

<div>
 Job Title:
 
 
 Quality Analyst - Contact Center ( Bilingual - English/ Arabic )
 
 
 
 Job Description
 
 
 
 PREFERRED CANDIDATE QUALIFICATIONS &ndash;
 
 
 <ul>
 <li>
 CURRENTLY AVAILABLE IN THE UAE.
 </li>
 <li>
 CAN JOIN IMMEDIATELY.
 
 
 </li>
 </ul>
 As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers&rsquo; experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company&rsquo;s standards of performance &mdash;a Scorecard. This may include assessing Advisors&rsquo; demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines. You would use a quality monitoring system to compile and track performance and provides actionable data and feedback to call center advisors, coaches and managers as well as to various internal support groups, as requested. You may be called upon to deliver effective coaching to contact center advisors, are expected to participate in call calibration sessions on an ongoing basis and have a pivotal role to play in call center QA and training.
 
 
 Without your expertise, the management team may not understand where it&rsquo;s going wrong and struggle to achieve the level of service to which it has agreed with the client.
 
 
 You may also be called upon to perform as a Customer Service Advisor and may take or make customer service calls, mentor other Customer service advisors and model live call behaviors and skills.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email.
 </li>
 <li>
 Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners).
 </li>
 <li>
 Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices.
 </li>
 <li>
 Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes.
 </li>
 <li>
 Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies.
 </li>
 <li>
 Makes recommendations for enhancements to training, processes or other areas to improve performance, removes customer effort and enhance the overall employees&rsquo; and customers&rsquo; experience.
 </li>
 <li>
 Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.).
 </li>
 <li>
 Prepare reports capturing service quality trends and variances for the team / department.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 You have outstanding customer service skills, dedication and commitment to provide exceptional customer care to the program assigned. You are process and compliance driven, well-organized are able to listen intently, demonstrate understanding, and participate in the generation of solutions.
 
 
 <ul>
 <li>
 2+ years&rsquo; experience in a contact center environment with at least 1 year as a Quality reviewer, monitoring calls and providing feedback preferably for an inbound (voice) program preferably in real estate / travel sector.
 </li>
 <li>
 A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
 </li>
 <li>
 Strong Communication and Interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA&rsquo;s, coaching, appraisals, etc.
 </li>
 <li>
 Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
 </li>
 <li>
 Empathetic approach and mindset.
 </li>
 <li>
 Genuine curiosity and desire to understand and to know why.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 </li>
 <li>
 Comfortable in working with individuals and team/s remotely.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Arabic (Required), English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581849
 
</div>

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Desert Rise Real Estate

Eligibility (must-have): Only Female candidates with prior experience in the Real Estate sector (minimum 1 year) will be considered. Applications without real estate expertise will not be reviewed.We are expanding our Dubai sales team with driven Real Estate Agents who know the market and can close with confidence. Only candidates with Real Estate sector experience will be considered.What you will do<ul><li>Source, qualify, and manage buyer/tenant and seller/landlord leads.</li><li>List and market properties across portals (Property Finder, Bayut, etc.) and DRRE channels.</li><li>Run viewings, negotiate offers, and manage the deal through MOU/SPA to transfer or lease signing.</li><li>Prepare and process RERA/DLD documentation (Forms A/B/I, Trakheesi permits, title deeds, KYC/AML).</li><li>Maintain accurate records and pipelines in the CRM.</li><li>Create and upload 4&ndash;5 property/project videos daily to company and professional personal social media, aligned with DRRE branding and RERA ad rules.</li><li>Attend the European Real Estate Road Show every month as scheduled by the company; represent DRRE professionally, run presentations, capture leads, and follow through to conversion.</li><li>Hit activity and revenue KPIs (calls, viewings, listings, closures).</li></ul>What you will need<ul><li>Minimum 1 year of professional Real Estate experience (UAE market strongly preferred).</li><li>Mandatory experience across all three segments: Secondary sales, Rentals, and Off-Plan.</li><li>Knowledge of European Real Estate Road Show formats, processes, and expectations; ability to present to international audiences.</li><li>Active industry influencer: active real-estate social media presence with consistent content (Instagram/TikTok/YouTube/LinkedIn) and recent performance data (followers, views, engagement).</li><li>Strong knowledge of Dubai communities and developers.</li><li>Excellent English; extra languages are a plus (Arabic, Russian, Hindi/Urdu, French, Chinese, etc.).</li><li>Confident negotiation, objection handling, and client service skills.</li><li>Portal/CRM fluency and mobile-first content skills.</li><li>Willingness and ability to travel internationally for monthly roadshows (valid passport/visas as required).</li></ul>What you will get<ul><li>Basic monthly base salary.</li><li>Commission: Up to 80% (project-dependent; confirmed in writing before engagement on a project).</li><li>Instant Commission facility: commission released immediately upon deed transfer and verified receipt of funds with a complete closing file (subject to AML/KYC and compliance).</li><li>Company visa provided.</li><li>Company car for transportation for work purposes if you hold a valid UAE driving licence (insurance per policy; fuel/parking as per company guidelines).</li><li>Quality marketing support, listing portals, branded materials, and a modern CRM.</li><li>Daily lead flow (inbound + developer projects) and co-broking support.</li><li>Training on developers, compliance (AML/KYC), and closing best practices.</li><li>Vibrant Business Bay office; collaborative, performance-driven culture.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Real Estate Agent - Female

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4804 compliance kyc analyst arabic speaker jobs IN Dubai

Compliance - KYC Analyst (Arabic Speaker)

Compliance - KYC Analyst (Arabic Speaker)

HR Payroll Officer(Arabic speaker)

Assistant HR Specialist (Arabic Speaker)

Travel Consultant

Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Real Estate Agent - Female