customer success specialist Jobs in Istanbul

customer success specialist

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compliance specialist

MR DIY Türkiye

<div>
 
 MR.DIY first opened its doors in July 2005 as a small hardware store on Jalan Tuanku Abdul Rahman in Kuala Lumpur, Malaysia. Today, with more than 4000 stores worldwide, MR.DIY has expanded its store network in Europe for the first time with Malaysia, Singapore, Thailand, Brunei, Indonesia, Philippines, Cambodia, India, Spain and now Turkey is the most widespread Construction Market and It aims to become one of the Home Goods retailers.
 
 
 Most MR.DIY stores encompass about average 10,000 square feet per store, providing a comfortable and wholesome family shopping experience. MR.DIY serves more than 188 million customers yearly at all its stores worldwide.
 
 
 
 
 
 MR.DIY stores offer a wide selection of &mdash; approximately 18,000 SKUs &mdash; across 5 major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising amongst others toys, car accessories, jewellery, and cosmetics).
 
 
 
 
 
 The company strives to always put customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality, and value-for-money, holding true to the company motto: &ldquo;ALWAYS LOW PRICES&rdquo;.
 
 
 We are looking for a Import Specialist for the Import Department
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, International Relations or related fields
 </li>
 <li>
 2+ years of experience in regulatory affairs and product compliance.
 </li>
 <li>
 Fluent in English both spoken and written.
 </li>
 <li>
 Strong communication and influencing skills.
 </li>
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 Ability to organize, prioritize, multitasking and meet deadlines
 </li>
 <li>
 Strong analytical, critical thinking and problem-solving skills.
 </li>
 <li>
 People management &amp; stakeholder management experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 <ul>
 <li>
 Stay up-to-date with local, national and international regulations and standards relevant to the company's products.
 </li>
 <li>
 Ensure that products meet all applicable regulatory requirements, including safety, environmental, and quality standards.
 </li>
 <li>
 Collaborate with cross-functional teams, including local import team, legal departments HQ purchasers&rsquo; team, etc. to align product compliance efforts with business goals.
 </li>
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 Develop and maintain databases accurately with up-to-date records of product compliance activities and documentation.
 </li>
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 Prepare compliance reports for management and regulatory authorities as required.
 </li>
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 Conduct risk assessments on new products and product changes.
 </li>
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 Identify potential compliance risks and develop mitigation plans.
 </li>
 </ul>
 
 
</div>

Import Specialist

Benefit Systems Turkiye

<div>Join us as a Customer Success Fair Play Specialist and discover the future of employee experience! 
 
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance. 
 
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Having at least 2&ndash;3 years of experience in sales support and customer compliance processes
</li><li>Proficiency in MS Office programs, especially Excel
</li><li>Strong analytical thinking, problem-solving, and attention to detail
</li><li>Team-oriented and result-driven approach</li>
</ul>Responsibilities<ul>
<li>Entering up-to-date data into internal software platforms (such as CRM Dynamics, JIRA, WIND, etc.) and contributing to system improvement efforts
</li><li>Ensuring the adaptation of existing customers/users to the system
</li><li>Taking part in customer compliance processes within the scope of corporate compliance
</li><li>Engaging in system and process development activities to prevent rule violations by customers/users
</li><li>Collaborating with the partner audit and legal teams to establish, implement, and report customer compliance procedures
</li><li>Managing feedback and complaints received from existing customers
</li><li>Conducting analyses on customer complaints and facilitating corporate compliance through regular meetings
</li><li>Providing support for the analyses, reports, and presentations required by the Customer Relations department
</li><li>Preparing regular analyses and reports on the performance of the Customer Relations department and customer activities
</li><li>Preparing monthly billing reports for existing customers
</li><li>Performing payment and collection analyses in coordination with the Finance department</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Customer Success Fair Play Specialist

Xiaomi Technology

<div>
 
 Job Description
 
 <ul>
 <li>
 
 Compliance Management &amp; Certification Execution:
 
 Be responsible for the local compliance management of all Xiaomi products (including smartphones, wearables, smart home products, lifestyle products, smart TVs and big appliances). Support product certification process(including TSE, BTK, KKDIK), execute technical registrations, battery tracking in accordance with TAP regulations and follow-up processes.Be responsible for the compliance review of product-related documents (user manuals, regulatory documents, stickers, etc.) and packaging materials.
 </li>
 <li>
 
 Regulatory Research &amp; Closed-loop Management:
 
 Monitor and collect turkish local product-related regulations and standards, and systematically pull together the interpretation, impact evaluation, and project implementation of related products;
 </li>
 <li>
 
 Change Assessment:
 
 Evaluate the impact scope of complianceduring project ECN, providing compliance support for business decisions.
 </li>
 <li>
 
 Database Development &amp; Maintenance:
 
 Build and continuously update the local cross-category product compliance requirement database.
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Requirements:
 
 <ul>
 <li>
 In-depth knowledge of the local Turkish product compliance and certification landscape, with a strong command of regulations such as TSE, BTK, KKDIK, and TAP.
 </li>
 <li>
 Strong capabilities in regulatory research, interpretation, and implementation.
 </li>
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 Excellent communication, coordination, and project management skills in English, with the ability to drive cross-department collaboration effectively.
 </li>
 </ul>
 
 
</div>

Product Compliance and Certification(A86990)

Bosch Türkiye

<div>
 
 Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe.
 
 
 
 
 Welcome to Bosch.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Compliance responsibility for Bosch business in Caucasian countries - Kazakhstan, Georgia, Uzbekistan, Turkmenistan,Tajikistan, Mongolia, Armenia, Azerbaijan, Kyrgyzstan - (position is located in Istanbul,T&uuml;rkiye). Ensuring that the various divisions within the region are conducting business in full compliance with all national and international laws and regulations that pertain to their industry, as well as professional standards, accepted business practices and internal standards, with task scope details as below:
 
 
 &bull; Compliance Risk Management, e.g. periodic risk analysis, risk monitoring and mitigation, with a focus on anti-corruption, as well as carrying out measures to monitor and mitigate risks with focus towards third-party relationships ("business partner due diligence") and new business models
 
 
 &bull; Competent partner for providing sustainable compliant business solutions to business and associates
 
 
 &bull; Consultant and point of contact for all compliance relevant topics
 
 
 &bull; Responsibility to follow up on the development of local law and proactive communication with concerned stakeholders
 
 
 &bull; Conducting compliance investigations, responsible for Compliance case management
 
 
 &bull; Compliance communication with internal and external parties
 
 
 &bull; Organization / Realization/ Tracking of compliance trainings
 
 
 &bull; Responsible for compliance awareness activities
 
 
 &bull; Local implementation and adaptation of compliance policies, guidelines and procedures
 
 
 &bull; Implementation and coordination of Central projects within the region
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; University degree
 
 
 &bull; Minimum 4 years of work experience preferably in compliance/legal services/audit or other related fields
 
 
 &bull; Open for traveling to Caucasian countries
 
 
 &bull; Fluent in English
 
 
 &bull; Knowledge of Russian will be preferred
 
 
 &bull; Good level of MS Office programs and AI knowledge
 
 
 &bull; Strong interpersonal skills and excellent communication and cooperation abilities with associates at all levels
 
 
 &bull; Ability to work independently using his/her own initiative
 
 
 &bull; Customer oriented and highly motivated
 
 
 &bull; Ethical, principled, fair, modest, flexible, proactive, diligent, confident, high willingness to perform and take responsibility
 
 
 
</div>

Compliance Officer

Calik Holding

<div>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Law,
 </li>
 <li>
 3+ years of experience in compliance, legal, or regulatory roles,
 </li>
 <li>
 Strong understanding of national and international compliance standards,
 </li>
 <li>
 Excellent communication and analytical skills,
 </li>
 <li>
 Fluency in English; additional languages are plus.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Having interest and experience in regulatory and compliance matters,
 </li>
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 Possessing knowledge in analyzing and assessing compliance risks or sanctions,
 </li>
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 Conducting comprehensive work on the Compliance Program and preparing related procedures and policy documents,
 </li>
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 Providing training and awareness sessions to employees on ethics and compliance topics,
 </li>
 <li>
 Managing and monitoring the process of the Personal Data Protection Law, including handling VERBIS registrations and reporting,
 </li>
 <li>
 Working on ethical principles, ethics hotline, and compliance policy documents,
 </li>
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 Tracking legislative changes and informing companies accordingly,
 </li>
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 Supporting departments in preparing internal documents such as contracts, procedures, and policy texts,
 </li>
 <li>
 Responding to Due Diligence (DD) questionnaires and preparing company documentation.
 </li>
 </ul>
 
 
</div>

Compliance Lawyer

Wide and Wise

<div>We are looking for a detail-oriented Logistics Specialist to join our partner company!
The ideal candidate has strong knowledge of import/export operations, is skilled in coordinating with suppliers and customs partners, and thrives in ensuring that every shipment runs smoothly from start to finish.
Key Responsibilities:<ul>
<li>
Track &ldquo;Box Ready&rdquo; shipments and take necessary actions to move them to the next stage.</li>
<li>Monitor daily shipments from supplier partners.</li>
<li>Plan and track internal logistics activities.</li>
<li>Organize external logistics operations (courier, cargo, etc.).</li>
<li>Oversee the end-to-end delivery process of packages to customers.</li>
<li>Prepare export document sets and share them with customs partners.</li>
<li>Track and report shipments of imported orders.</li>
<li>Prepare import documentation according to customs declarations and submit them to the customs firm.</li>
<li>Ensure smooth coordination with customs firms until import and export declarations are closed.</li>
<li>Maintain communication with production partners and customers when needed.</li>
</ul>
Qualifications:<ul>
<li>
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, or a related field.</li>
<li>Minimum 2 years of professional and sectoral experience.</li>
<li>Proficiency in import/export operations and customs processes.</li>
<li>Minimum B1 level English proficiency.</li>
<li>Strong computer skills; proficiency in MS Office, G-Suite, and ERP systems.</li>
<li>Excellent coordination, problem-solving, and organizational skills.</li></ul></div>

Logistics Specialist

Siemens

<div></div><div><div>At Siemens Legal &amp; Compliance (LC), we provide comprehensive support to our operating businesses and corporate functions across all legal and compliance matters. We are currently seeking a Legal &amp; Compliance Professional to join our team at Siemens Financial Services T&uuml;rkiye (Siemens Finansman Anonim &#350;irketi).
What are my responsibilities?<ul><li>
Execute monitoring, controlling, and reporting tasks aligned with global and local compliance programs, ensuring adherence to anti-money laundering regulations and related activities.</li><li>
Track and analyze local and global legal/compliance developments; Maintain expertise in regulations from Banking and Anti-Money-Laundering Authorities, Personal Data Protection Board, and Competition Board; Share knowledge updates with relevant stakeholders. Ensure compliance with financial regulations, keep the company and all stakeholders up-to-date in that regard and, where necessary, communicate with BRSA.</li><li>
Deliver business-focused legal solutions and expert advice to business units; Handle various corporate and finance documents, including loan agreements, security contracts, service level agreements, and commercial contracts; Provide transactional support, legislative research, and draft legal opinions.</li><li>
Develop and implement legal and compliance policies procedures and guidance; Conduct internal training sessions.</li><li>
Process official notifications, manage disputes and litigation, coordinate with external counsels as needed, and collaborate with legal/compliance colleagues across Siemens global network.</li></ul>
What do I need to qualify for this job?<ul><li>
Qualified lawyer admitted to the Turkish Bar with a minimum of 5 years of in-house legal and compliance experience, preferably in the banking or finance industry, who is experienced in the processes, requirements, and communication with the BRSA.</li><li>
Results-driven mindset with self-motivation and multi-tasking abilities. Excellence in operating within dynamic corporate environments. Verbal and written English proficiency.</li><li>
Demonstrate ethical behavior that reflects Siemens values, show effective interpersonal and communication abilities, and exhibit solid analytical and critical thinking capabilities.</li><li>
This role offers an exciting opportunity to contribute to our global legal and compliance operations while working with diverse stakeholders in a dynamic financial services environment.</li></ul>
What We Offer?<div>
<ul><li>Speak up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div> 
Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences. 
&ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;
As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
Please find more information from our web site:
https://new.siemens.com/tr/tr.html 
Contact
If you need more information please don't hesitate to contact us.
+90 216 459 20 00
https://new.siemens.com/tr/tr/genel/iletisim.html 
insanorganizasyon.tr@siemens.com
www.instagram.com/siemensturkiye
https://m.youtube.com/user/Siemens 
#LI-HYBRID</div></div>

Legal & Compliance Professional

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