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customer care specialist, operations

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customer experience manager

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customer services professional-technical support

customer success specialist

GoStudent

<div>
 
 
 You want more than just a job? Then you&rsquo;ve come to the right place!
 
 At GoStudent, you shape the education of students and the adults of tomorrow! We are now looking for a dedicated Customer Service Specialist to support our physical learning centres in Germany.
 
 
 
 
 
 
 Place of work
 
 
 
 Istanbul (hybrid) or Turkey (remote)
 
 
 
 
 
 
 Your role on our mission:
 
 
 
 
 
 
 The perfect combination &ndash; you manage sales &amp; customer support &ndash; from the first conversation to long-term care:
 
 
 
 
 <ul>
 <li>
 Advise &amp; convince &ndash; You consult parents and students, recommend the right learning solutions and arrange appointments with our tutoring centres in Germany.
 </li>
 <li>
 Handle calls &ndash; You manage inbound calls from new and existing customers and perform outbound calls when required.
 </li>
 <li>
 Turn interest into action &ndash; You inform families about our offers and encourage them to book an appointment.
 </li>
 <li>
 Support customers &ndash; You provide ongoing support to existing customers with their inquiries and requests.
 </li>
 <li>
 Administration &ndash; You perform administrative tasks related to customer records, follow-ups, and ensure smooth processes.
 </li>
 </ul>
 
 
 
 
 
 Your impact will be measured by:
 
 
 
 
 
 <ul>
 <li>
 Conversion Rate &ndash; Turning potential new customers into appointments.
 </li>
 <li>
 Appointment Arrival Rate &ndash; Ensuring booked customers show up to the meetings you booked.
 </li>
 <li>
 Customer Care excellence &ndash; Handling inbound &amp; outbound calls effectively while meeting team targets.
 </li>
 </ul>
 
 
 
 
 
 What you will bring:
 
 
 
 
 
 <ul>
 <li>
 Native-level German skills &ndash; You communicate confidently with German-speaking parents and students and get them excited about our offering.
 </li>
 <li>
 Sales mindset &amp; initiative &ndash; You love to convince people, set yourself ambitious goals, and actively contribute to team success.
 </li>
 <li>
 Communication skills &ndash; You are persuasive, empathetic, and able to build trust with families.
 </li>
 <li>
 Experience &ndash; Background in customer service, telesales, or call center roles is preferred (but not mandatory).
 </li>
 <li>
 Organizational talent &ndash; You handle multiple tasks (calls, admin, follow-ups) with attention to detail.
 </li>
 <li>
 Target Focus &ndash; You are motivated by KPIs and enjoy celebrating when you achieve them.
 </li>
 </ul>
 
 
 
 
 💡
 
 Your future:
 
 This role is your springboard into the world of Sales &amp; Customer Success &ndash; and beyond. Your success determines your next step!
 
 
 
 
 
 
 Our way to develop your full potential::
 
 
 
 
 
 <ul>
 <li>
 Flexible working &ndash; Based in Turkey: choose between remote or working in our Istanbul office.
 </li>
 <li>
 Career growth &ndash; Continue your career with clear development paths and our Spark! Growth &amp; Development program. Access thousands of courses on LinkedIn Learning, our Spark! Mentorship program and monthly learning sessions.
 </li>
 <li>
 Work Smart, Play Hard &ndash; Join regular team and office events, celebrate successes, and enjoy a fun, supportive atmosphere.
 </li>
 <li>
 All-round support &ndash; Benefit from a comprehensive Employee Support Program &ndash; for you and your loved ones.
 </li>
 </ul>
 
 
 
 
 
 Openness Statement
 
 
 
 
 
 
 We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &ldquo;who we are&rdquo;!
 
 
 
 
 
 If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now! 🚀
 
 
 
 
 
 Please upload your CV in PDF format, preferably in English as DOC format may not be supported.
 
 
 
 
 
 Disclose Privacy &amp; Compliance Information
 
</div>

Customer Support Specialist – Germany (based in Turkey)

The/Studio

<div>Open to candidates from anywhere in the world!
 About Us
At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.
Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world&rsquo;s best talent.
All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!
We know that some applicants will not meet all the requirements, so we encourage you to apply anyway so we can determine if something else might be a good fit!
 The Role
 We&rsquo;re looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. This role manages multiple accounts, drives adoption, identifies revenue opportunities, and ensures customers stay engaged and successful.
The ideal candidate has a startup mindset, is high energy, resilient, proactive, and combines a data-driven approach with strong relationship-building skills. You will work autonomously as a mid-to-senior individual contributor who operates with urgency and clear ownership.
 What You&rsquo;ll Do<ul><li>
Manage and grow a portfolio of SMB and mid-market customer accounts.</li><li>
Ensure customers achieve their goals and adopt the platform successfully.</li><li>
Monitor account health, customer activity, and production performance through CRM and internal dashboards.</li><li>
Conduct check-ins, business reviews, follow-ups, and renewal conversations.</li><li>
Identify upsell, cross-sell, monetization, and expansion opportunities.</li><li>
Gather customer feedback on product experience and production processes and share insights with Product, Sourcing, and Sales.</li><li>
Proactively identify risks, resolve blockers, and support customers through the product development journey.</li><li>
Maintain clean, organized documentation and account notes in HubSpot.</li><li>
Provide recurring insights and recommendations to improve customer workflows and internal processes.</li></ul>
 What We&rsquo;re Looking For<ul><li>
3+ years of Customer Success, Account Management, or other client-facing experience.</li><li>
Strong CRM experience; comfortable using data to guide decisions and actions.</li><li>
Highly organized and able to manage multiple accounts simultaneously.</li><li>
Outcome-oriented, data-driven, resilient, proactive, and results-focused.</li><li>
Excellent English communication and relationship-building skills (C2).</li><li>
Fast learner with strong attention to detail.</li><li>
Market knowledge (e-commerce, manufacturing, product development, or related industries) is a plus.</li><li>
Startup experience or a startup-style mindset is strongly preferred.</li><li>
Comfortable working independently as a mid-to-senior IC.</li></ul>
THE/STUDIO&rsquo;s Company Values<ul><li>
Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to &lsquo;get to the bottom of things&rsquo; if they see something not quite right</li><li>
Self-motivated with a meaningful reason to deliver excellence</li><li>
Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team</li><li>
Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable</li><li>
Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment</li><li>
Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer&rsquo;s perspective, bias towards talking to the customer to understand them</li><li>
Results-driven - focuses on achieving and exceeding measurable objectives</li></ul>
 Our Typical Hiring Process<ul><li>
Submit an application. IMPORTANT: Please submit your resume/CV in English</li><li>
Video Assessment</li><li>
Hiring Manager Interview</li><li>
CEO Interview</li><li>
Assessment/Case Study - if applicable</li><li>
Reference Check</li></ul>
Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.
At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.</div>

Customer Success Manager (Individual Contributor)

THE/STUDIO

<div>
 
 Open&nbsp;to&nbsp;candidates&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world!
 
 
 
 
 
 👋&nbsp;About&nbsp;Us
 
 
 
 At&nbsp;THE/STUDIO,&nbsp;our&nbsp;vision&nbsp;is&nbsp;to&nbsp;empower&nbsp;individuals,&nbsp;regardless&nbsp;of&nbsp;their&nbsp;expertise,&nbsp;to&nbsp;unleash&nbsp;their&nbsp;creativity&nbsp;and&nbsp;bring&nbsp;their&nbsp;unique&nbsp;ideas&nbsp;to&nbsp;life&nbsp;through&nbsp;the&nbsp;production&nbsp;of&nbsp;custom&nbsp;products.&nbsp;We&nbsp;are&nbsp;committed&nbsp;to&nbsp;delivering&nbsp;top-quality&nbsp;customized&nbsp;products&nbsp;that&nbsp;not&nbsp;only&nbsp;exceed&nbsp;expectations&nbsp;but&nbsp;also&nbsp;provide&nbsp;a&nbsp;seamless&nbsp;and&nbsp;awe-inspiring&nbsp;experience&nbsp;via&nbsp;our&nbsp;exceptional&nbsp;team&nbsp;and&nbsp;AI-integrated&nbsp;systems.&nbsp;By&nbsp;shouldering&nbsp;the&nbsp;manufacturing&nbsp;burdens,&nbsp;we&nbsp;liberate&nbsp;our&nbsp;customers&nbsp;to&nbsp;focus&nbsp;on&nbsp;their&nbsp;true&nbsp;passions,&nbsp;driving&nbsp;them&nbsp;towards&nbsp;remarkable&nbsp;success&nbsp;and&nbsp;fulfillment.&nbsp;Together,&nbsp;we&nbsp;turn&nbsp;dreams&nbsp;into&nbsp;tangible&nbsp;realities&nbsp;and&nbsp;shape&nbsp;a&nbsp;world&nbsp;where&nbsp;creativity&nbsp;knows&nbsp;no&nbsp;bounds.
 
 
 Our&nbsp;headquarters&nbsp;are&nbsp;in&nbsp;Los&nbsp;Angeles,&nbsp;California,&nbsp;but&nbsp;we&nbsp;are&nbsp;a&nbsp;truly&nbsp;global&nbsp;company&nbsp;with&nbsp;team-members&nbsp;across&nbsp;the&nbsp;U.S.,&nbsp;Europe,&nbsp;South&nbsp;America,&nbsp;Africa,&nbsp;and&nbsp;Asia/Pacific.&nbsp;We&nbsp;have&nbsp;gone&nbsp;to&nbsp;a&nbsp;fully&nbsp;remote&nbsp;working&nbsp;platform&nbsp;so&nbsp;that&nbsp;we&nbsp;can&nbsp;attract&nbsp;the&nbsp;world&rsquo;s&nbsp;best&nbsp;talent.
 
 
 All&nbsp;roles&nbsp;at&nbsp;THE/STUDIO&nbsp;are&nbsp;100%&nbsp;remote&nbsp;from&nbsp;anywhere&nbsp;in&nbsp;the&nbsp;world,&nbsp;as&nbsp;long&nbsp;as&nbsp;you&nbsp;have&nbsp;all&nbsp;your&nbsp;tools&nbsp;and&nbsp;a&nbsp;fast,&nbsp;stable&nbsp;internet&nbsp;connection!
 
 
 We&nbsp;know&nbsp;that&nbsp;some&nbsp;applicants&nbsp;will&nbsp;not&nbsp;meet&nbsp;all&nbsp;the&nbsp;requirements,&nbsp;so&nbsp;we&nbsp;encourage&nbsp;you&nbsp;to&nbsp;apply&nbsp;anyway&nbsp;so&nbsp;we&nbsp;can&nbsp;determine&nbsp;if&nbsp;something&nbsp;else&nbsp;might&nbsp;be&nbsp;a&nbsp;good&nbsp;fit!
 
 
 
 
 
 💻&nbsp;The&nbsp;Role
 
 
 
 &nbsp;We&rsquo;re&nbsp;looking&nbsp;for&nbsp;a&nbsp;Customer&nbsp;Success&nbsp;Manager&nbsp;to&nbsp;own&nbsp;the&nbsp;post-sale&nbsp;relationship&nbsp;and&nbsp;ensure&nbsp;customers&nbsp;achieve&nbsp;meaningful&nbsp;outcomes&nbsp;on&nbsp;our&nbsp;product&nbsp;development&nbsp;and&nbsp;manufacturing&nbsp;platform.&nbsp;This&nbsp;role&nbsp;manages&nbsp;multiple&nbsp;accounts,&nbsp;drives&nbsp;adoption,&nbsp;identifies&nbsp;revenue&nbsp;opportunities,&nbsp;and&nbsp;ensures&nbsp;customers&nbsp;stay&nbsp;engaged&nbsp;and&nbsp;successful.
 
 
 The&nbsp;ideal&nbsp;candidate&nbsp;has&nbsp;a&nbsp;startup&nbsp;mindset,&nbsp;is&nbsp;high&nbsp;energy,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;combines&nbsp;a&nbsp;data-driven&nbsp;approach&nbsp;with&nbsp;strong&nbsp;relationship-building&nbsp;skills.&nbsp;You&nbsp;will&nbsp;work&nbsp;autonomously&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;individual&nbsp;contributor&nbsp;who&nbsp;operates&nbsp;with&nbsp;urgency&nbsp;and&nbsp;clear&nbsp;ownership.
 
 
 
 
 
 🎯&nbsp;What&nbsp;You&rsquo;ll&nbsp;Do
 
 
 <ul>
 <li>
 
 Manage&nbsp;and&nbsp;grow&nbsp;a&nbsp;portfolio&nbsp;of&nbsp;SMB&nbsp;and&nbsp;mid-market&nbsp;customer&nbsp;accounts.
 
 </li>
 <li>
 
 Ensure&nbsp;customers&nbsp;achieve&nbsp;their&nbsp;goals&nbsp;and&nbsp;adopt&nbsp;the&nbsp;platform&nbsp;successfully.
 
 </li>
 <li>
 
 Monitor&nbsp;account&nbsp;health,&nbsp;customer&nbsp;activity,&nbsp;and&nbsp;production&nbsp;performance&nbsp;through&nbsp;CRM&nbsp;and&nbsp;internal&nbsp;dashboards.
 
 </li>
 <li>
 
 Conduct&nbsp;check-ins,&nbsp;business&nbsp;reviews,&nbsp;follow-ups,&nbsp;and&nbsp;renewal&nbsp;conversations.
 
 </li>
 <li>
 
 Identify&nbsp;upsell,&nbsp;cross-sell,&nbsp;monetization,&nbsp;and&nbsp;expansion&nbsp;opportunities.
 
 </li>
 <li>
 
 Gather&nbsp;customer&nbsp;feedback&nbsp;on&nbsp;product&nbsp;experience&nbsp;and&nbsp;production&nbsp;processes&nbsp;and&nbsp;share&nbsp;insights&nbsp;with&nbsp;Product,&nbsp;Sourcing,&nbsp;and&nbsp;Sales.
 
 </li>
 <li>
 
 Proactively&nbsp;identify&nbsp;risks,&nbsp;resolve&nbsp;blockers,&nbsp;and&nbsp;support&nbsp;customers&nbsp;through&nbsp;the&nbsp;product&nbsp;development&nbsp;journey.
 
 </li>
 <li>
 
 Maintain&nbsp;clean,&nbsp;organized&nbsp;documentation&nbsp;and&nbsp;account&nbsp;notes&nbsp;in&nbsp;HubSpot.
 
 </li>
 <li>
 
 Provide&nbsp;recurring&nbsp;insights&nbsp;and&nbsp;recommendations&nbsp;to&nbsp;improve&nbsp;customer&nbsp;workflows&nbsp;and&nbsp;internal&nbsp;processes.
 
 </li>
 </ul>
 
 
 
 
 🧩&nbsp;What&nbsp;We&rsquo;re&nbsp;Looking&nbsp;For
 
 
 <ul>
 <li>
 
 3+&nbsp;years&nbsp;of&nbsp;Customer&nbsp;Success,&nbsp;Account&nbsp;Management,&nbsp;or&nbsp;other&nbsp;client-facing&nbsp;experience.
 
 </li>
 <li>
 
 Strong&nbsp;CRM&nbsp;experience;&nbsp;comfortable&nbsp;using&nbsp;data&nbsp;to&nbsp;guide&nbsp;decisions&nbsp;and&nbsp;actions.
 
 </li>
 <li>
 
 Highly&nbsp;organized&nbsp;and&nbsp;able&nbsp;to&nbsp;manage&nbsp;multiple&nbsp;accounts&nbsp;simultaneously.
 
 </li>
 <li>
 
 Outcome-oriented,&nbsp;data-driven,&nbsp;resilient,&nbsp;proactive,&nbsp;and&nbsp;results-focused.
 
 </li>
 <li>
 
 Excellent&nbsp;English&nbsp;communication&nbsp;and&nbsp;relationship-building&nbsp;skills&nbsp;(C2).
 
 </li>
 <li>
 
 Fast&nbsp;learner&nbsp;with&nbsp;strong&nbsp;attention&nbsp;to&nbsp;detail.
 
 </li>
 <li>
 
 Market&nbsp;knowledge&nbsp;(e-commerce,&nbsp;manufacturing,&nbsp;product&nbsp;development,&nbsp;or&nbsp;related&nbsp;industries)&nbsp;is&nbsp;a&nbsp;plus.
 
 </li>
 <li>
 
 Startup&nbsp;experience&nbsp;or&nbsp;a&nbsp;startup-style&nbsp;mindset&nbsp;is&nbsp;strongly&nbsp;preferred.
 
 </li>
 <li>
 
 Comfortable&nbsp;working&nbsp;independently&nbsp;as&nbsp;a&nbsp;mid-to-senior&nbsp;IC.
 
 </li>
 </ul>
 
 
 
 
 💡THE/STUDIO&rsquo;s&nbsp;Company&nbsp;Values
 
 
 <ul>
 <li>
 
 Intellectually&nbsp;curious&nbsp;-&nbsp;possesses&nbsp;a&nbsp;natural&nbsp;disposition&nbsp;and&nbsp;comfort&nbsp;to&nbsp;ask&nbsp;questions,&nbsp;challenge&nbsp;the&nbsp;status&nbsp;quo,&nbsp;and&nbsp;a&nbsp;desire&nbsp;to&nbsp;&lsquo;get&nbsp;to&nbsp;the&nbsp;bottom&nbsp;of&nbsp;things&rsquo;&nbsp;if&nbsp;they&nbsp;see&nbsp;something&nbsp;not&nbsp;quite&nbsp;right
 
 </li>
 <li>
 
 Self-motivated&nbsp;with&nbsp;a&nbsp;meaningful&nbsp;reason&nbsp;to&nbsp;deliver&nbsp;excellence
 
 </li>
 <li>
 
 Good&nbsp;communication&nbsp;skills&nbsp;that&nbsp;enhance&nbsp;collaboration,&nbsp;minimize&nbsp;misunderstandings,&nbsp;and&nbsp;at&nbsp;a&nbsp;frequency&nbsp;that&nbsp;is&nbsp;appropriate&nbsp;for&nbsp;a&nbsp;remote&nbsp;team
 
 </li>
 <li>
 
 Radical&nbsp;candor&nbsp;-&nbsp;Coachable,&nbsp;accepting&nbsp;of&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;and&nbsp;willing&nbsp;to&nbsp;provide&nbsp;constructive&nbsp;negative&nbsp;feedback&nbsp;where&nbsp;applicable
 
 </li>
 <li>
 
 Operates&nbsp;with&nbsp;a&nbsp;level&nbsp;of&nbsp;urgency&nbsp;-&nbsp;values&nbsp;immediate&nbsp;action&nbsp;where&nbsp;prudent,&nbsp;enables&nbsp;quick&nbsp;decision-making,&nbsp;swift&nbsp;problem-solving,&nbsp;and&nbsp;seizing&nbsp;opportunities&nbsp;in&nbsp;a&nbsp;dynamic&nbsp;business&nbsp;environment
 
 </li>
 <li>
 
 Natural&nbsp;customer&nbsp;centricity&nbsp;-&nbsp;has&nbsp;an&nbsp;affinity&nbsp;to&nbsp;always&nbsp;start&nbsp;their&nbsp;train&nbsp;of&nbsp;thought&nbsp;or&nbsp;analysis&nbsp;with&nbsp;the&nbsp;customer&rsquo;s&nbsp;perspective,&nbsp;bias&nbsp;towards&nbsp;talking&nbsp;to&nbsp;the&nbsp;customer&nbsp;to&nbsp;understand&nbsp;them
 
 </li>
 <li>
 
 Results-driven&nbsp;-&nbsp;focuses&nbsp;on&nbsp;achieving&nbsp;and&nbsp;exceeding&nbsp;measurable&nbsp;objectives
 
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 🔎&nbsp;Our&nbsp;Typical&nbsp;Hiring&nbsp;Process
 
 
 <ol>
 <li>
 
 Submit&nbsp;an&nbsp;application.&nbsp;IMPORTANT:&nbsp;Please&nbsp;submit&nbsp;your&nbsp;resume/CV&nbsp;in&nbsp;English
 
 </li>
 <li>
 
 Video&nbsp;Assessment
 
 </li>
 <li>
 
 Hiring&nbsp;Manager&nbsp;Interview
 
 </li>
 <li>
 
 CEO&nbsp;Interview
 
 </li>
 <li>
 
 Assessment/Case&nbsp;Study&nbsp;-&nbsp;if&nbsp;applicable
 
 </li>
 <li>
 
 Reference&nbsp;Check
 
 </li>
 </ol>
 
 
 
 Note&nbsp;that&nbsp;every&nbsp;role&nbsp;is&nbsp;different,&nbsp;so&nbsp;the&nbsp;process&nbsp;may&nbsp;vary&nbsp;depending&nbsp;on&nbsp;the&nbsp;requirements&nbsp;of&nbsp;the&nbsp;role.&nbsp;Regardless&nbsp;of&nbsp;the&nbsp;result,&nbsp;we&nbsp;always&nbsp;inform&nbsp;candidates&nbsp;via&nbsp;email.
 
 
 At&nbsp;THE/STUDIO,&nbsp;we&nbsp;know&nbsp;that&nbsp;our&nbsp;Company's&nbsp;strength&nbsp;lies&nbsp;in&nbsp;the&nbsp;diversity&nbsp;of&nbsp;our&nbsp;team.&nbsp;THE/STUDIO&nbsp;is&nbsp;an&nbsp;Equal&nbsp;Opportunity&nbsp;Employer&nbsp;and&nbsp;we&nbsp;welcome&nbsp;applicants&nbsp;from&nbsp;all&nbsp;backgrounds.&nbsp;Our&nbsp;policy&nbsp;is&nbsp;to&nbsp;provide&nbsp;equal&nbsp;opportunities&nbsp;for&nbsp;all&nbsp;applicants&nbsp;and&nbsp;individuals&nbsp;regardless&nbsp;of&nbsp;protected&nbsp;characteristics.&nbsp;We&nbsp;prioritize&nbsp;and&nbsp;maintain&nbsp;a&nbsp;fair,&nbsp;inclusive&nbsp;and&nbsp;equitable&nbsp;workplace&nbsp;free&nbsp;from&nbsp;discrimination,&nbsp;harassment,&nbsp;and&nbsp;retaliation.
 
 
 
</div>

3Shape

<div>About the role
This role is a key element in the customer journey. The TRIOS Onboarding &amp; Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.
Your key responsibilities will be:
<ul><li>Build trusted customer relationships and provide first-class TRIOS onboarding experience
</li><li>Provide prompt follow-up and attention to customer inquiries.
</li><li>Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
</li><li>Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
</li><li>Verify product installation to ensure that there are no issues.
</li><li>Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
</li><li>Monitor and follow up on the users onboarding journey.
</li><li>Interact with other departments and local academies and escalate customers&rsquo; feedback further.
</li><li>Tracking, Reporting and administrative tasks
</li><li>Setting up the customer&rsquo;s account
</li><li>Enter client information into CRM or project management software.
</li><li>Monitor user&rsquo;s progress through onboarding journey and follow up.
</li></ul>To succeed in your role, you should possess the following competencies:
<ul><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Customer obsession, high curiosity in people and willingness to help.
</li><li>Dental background or interest in dental world.
</li><li>Strong ability to learn fast and competent to learn new software.
</li><li>Strong Communicator&mdash;must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
</li><li>Global Mindset-Must be able to understand and effectively work across cultural boundaries.
</li><li>Problem solving and logical thinking skills&mdash;through focused listening and observation, can identify key issues and limiting factors.
</li><li>Ability to Multitask&mdash;can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
</li><li>Interpersonal Skills&mdash;viewed as engaging, approachable, eager to understand and listen.
</li></ul>Preferred Education and Experience:
<ul><li>Previous experience in a customer support role, training position, or participation in dental conferences is preferred.
</li><li>Experience as a dental assistant or in a dental lab, and/or familiarity with TRIOS or other intraoral scanners (IOS), is considered a strong asset.
</li></ul>We offer:
<ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul>We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shap 
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

TRIOS Onboarding & Training Consultant - Ankara

S&P Global

About the Role: 
Grade Level (for internal use): 10
 T he Team: You will be part of the EMEA Customer Excellence team a t S&P Global Energy. Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight : ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
 
Responsibilities and Impact: 
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
 
Successfully and promptly onboard customers and c onduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
 
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction .
 
Monitor customer usage data to identify opportunities for further engagement and value creation.
 
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
 
Cross functional collaboration : Innovate and partner across different functions to create seamless elevated customer experience.
 
Proactive Support : Anticipate customer challenges and address them before they escalate.
 
Continual Learning : Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
 
Promptly and accurately capturing customer engagement activities in Salesforce.
 
What W e’re L ooking F or : 
Required Qualifications: 
Candidates must be Turkish citizens or individual who are exempt from work permit requirements in Turkey . C andidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
 
Fluency in both Russian and English is essential . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
 
Degree in Geoscience , Petroleum engineering , Petroleum Economics or related discipline and 3 years relevant experience and/or at least 5 years industry experience.
 
Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problem to S&P colleagues in order to find solutions/responses.
 
First class presentation and software demo skills.
 
Proficiency in Gainsight, Salesforce or similar i s an advantage.
 
Industry knowledge ( energy, commodities, finance ) is an advantage.
 
Proven ability to manage multiple accounts and projects simultaneously.
 
Ability to work as an integral part of a diverse and geographically dispersed team.
 
Ability to travel to meet clients .
 
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 323374
 Posted On: 2025-12-11
 Location: Istanbul, Turkey

Customer Success Manager, Geoscience / Petroleum Engineering (Fluent Russian)

Performmix Teknoloji Danışmanlık

Pozisyon: M&uuml;şteri İlişkileri Uzmanı Lokasyon: Maslak &ndash; Ofis &Ccedil;alışması &Ccedil;alışma Saatleri: 11:00 &ndash; 20:00 Maaş: USD bazlı maaş + performans primi Uyruk: TC VatandaşıPozisyon Hakkında: Maslak&rsquo;ta bulunan forex ekibimize, Almanca&rsquo;yı akıcı konuşabilen ve İsvi&ccedil;re Almancası&rsquo;nı anlayıp konuşabilen M&uuml;şteri İlişkileri Uzmanı arıyoruz.Aranan Nitelikler<ul><li>Akıcı Almanca ve İsvi&ccedil;re Almancası&rsquo;nı anlayıp konuşabilme</li><li>Forex alanında en az 1&ndash;2 yıl deneyim</li><li>İkna kabiliyeti y&uuml;ksek, g&uuml;&ccedil;l&uuml; iletişim becerileri</li><li>Hedef odaklı &ccedil;alışma k&uuml;lt&uuml;r&uuml;</li><li>Maslak ofisinde tam zamanlı &ccedil;alışabilecek</li></ul>G&ouml;rev ve Sorumluluklar<ul><li>Mevcut m&uuml;şterilerle aktif iletişim kurmak</li><li>M&uuml;şteri bağlılığını artırmak ve portf&ouml;y geliştirmek</li><li>G&uuml;nl&uuml;k/haftalık/aylık hedefler doğrultusunda &ccedil;alışmak</li></ul>Sunduğumuz İmkanlar<ul><li>USD &uuml;zerinden sabit maaş</li><li>Performansa dayalı prim sistemi</li><li>Maslak&rsquo;ta modern ofis ortamı</li></ul>İş T&uuml;r&uuml;: Tam zamanlı

German Sales Specialist

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Senior Consultant, Client Success Manager is an individual contributor responsible for owning the overall post-sale Client Services relationship for applicable clients (issuers, acquirers, processors, enablers, fintechs, wallet providers and merchants) providing operational and optimisation solutions in support of growing our clients&rsquo; businesses and achieving their strategic growth priorities by achieving the highest value and impact from Visa&rsquo;s products and services.
This role serves as a functional specialist, located in Istanbul/Turkiye and reporting to Director, Client Services (Greece, Cyprus, Malta, Israel, Turkiye).
Responsibilities include:<ul><li>
Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.</li><li>
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.</li><li>
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client&rsquo;s adoption and performance of Visa products purchased.</li><li>
Drive and deliver initiatives to improve client adoption of products and use of Visa&rsquo;s self-service tools.</li><li>
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.</li><li>
Establish working relationships with Client Services teams and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.</li><li>
Close alignment and engagement with sales account teams on driving the objectives and targets for the client, in line with client success outcomes, and ensuring early engagement to secure client&rsquo;s earliest return on investment</li><li>
Develop/ contribute to client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.</li><li>
Lead periodic operational reviews with clients and Visa stakeholders at market/ regional or global level (as applicable).</li><li>
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.</li><li>
Proactively identify and drive opportunities to optimize client performance by monitoring client performance and liaising with specialist Visa teams as needed.</li><li>
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.</li><li>
Delivering Operational Resilience Support - to disseminate approved Corporate Communications&rsquo; messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan).</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications 
<ul><li>
Experience in a customer success / customer services role in financial services, payment cards, software or information services industries.</li><li>
Excellent verbal, written, presentation and interpersonal skills are required.</li><li>
In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)</li><li>
Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis</li><li>
Able to communicate complex technical terms and/or processes in business language tailored to client environment</li><li>
Self-starter able to achieve results as part of an effective team (across countries and time zones) and execute with minimal supervision</li><li>
Able to effectively prioritize and multi-task under deadlines</li><li>
Good project planning and project management capability and experience is an added advantage</li><li>
Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans</li><li>
Experience using data points to create storyline within the context of client use cases will also be advantageous</li><li>
Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise is a strong advantage.</li><li>
Fluent in both Turkish and English</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Senior Client Success Manager

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Customer Success Manager, Geoscience / Petroleum Engineering (Fluent Russian)

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