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customer experience manager

customer success specialist

flexigo

<div>
 
 Eager to join a dynamic and quickly expanding startup that is provides a key missing piece to today&rsquo;s evolving mobility ecosystem? Are you a self-starter with experience in deployment of software platforms and ensuring success of corporate customers? flexigo is seeking a Customer Success Manager to help launch our unique suite of digitized mobility solutions that are creating an ecosystem of sustainable mobility for customers across the US. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
 
 
 
 
 
 Our platform is a SaaS platfrom for corporate and campus mobility and is inclusive of a best-in-class analytics engine, fixed-route and dynamically-routed shuttles, vanpool and carpool solutions for the commute, as well as closed-loop carshare, bike and scooter share, and chauffeured and rideshare solutions for intraday mobility, all offered via a rider mobile app, a web-based administrator portal, and a proprietary driver mobile app. In combination with flexigo&rsquo;s robust planning and automated reporting tools, the solutions offered are the most complete and elegant available in the market.
 
 
 
 
 
 flexigo has been operating in Europe for over 5 years, serving over 50k riders on a daily basis. It has been operational in the US since 2021 serving leading Fortune 500 corporations and their employees. Technological depth and operational experience in Europe makes flexigo one of the fastest growing mobility technology providers.
 
 
 
 
 
 As the Customer Success Manager, you are expected to help enable successful customer experiences that lead to growth. Along with outstanding customer management experience, you have a passion for new mobility &amp; transportation technologies and innovative business solutions. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams.
 
 
 
 
 
 The ideal candidate should have experience in deployment, customer onboarding and support of SaaS software solutions and possess exceptional communication, EQ, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues.
 
 
 
 
 
 We are seeking a self-starter who is highly collaborative and has experience working in a customer facing role in an Engineering- or Product-led organization, ideally with a strong understanding of corporate mobility and optimized transportation services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and creatively solve problems.
 
 
 
 
 
 
 Preferred skills and background:
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in customer success, presales engineering or similar role in support of software solutions and services deployment
 </li>
 <li>
 Strong problem solving and analytical skills
 </li>
 <li>
 Experienced in technical requirement analysis
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Innovative, customer and solution oriented, open to new ideas
 </li>
 <li>
 Passionate about technology and transportation
 </li>
 <li>
 Team player, highly capable of coordination, cooperation, and collaboration
 </li>
 <li>
 Hungry to learn everything!
 </li>
 <li>
 Excellent interpersonal communication and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 What you will do:
 
 
 
 
 
 
 During the sales process:
 
 <ul>
 <li>
 Providing demonstrations of the platfrom solutions to the customer
 </li>
 <li>
 Managing demo and PoC processes to ensure customer satisfaction
 </li>
 <li>
 Be customer oriented, not a sales-first approach
 </li>
 </ul>
 
 After the sales process:
 
 <ul>
 <li>
 Onboarding customers by means of training and initial technical assistance
 </li>
 <li>
 Coordinating sales and operations teams throughout the process
 </li>
 <li>
 Make regular customer visits and provide solutions by detailed need analysis
 </li>
 <li>
 Maximize the benefit from the service that flexigo customers who use our services and products
 </li>
 </ul>
 
 At all times:
 
 <ul>
 <li>
 Initiate outreach to internal teams regarding technical problems and new feature requests from customers to provide timely and impactful solutions
 </li>
 <li>
 Use CRM software to follow your own customers&rsquo; satisfaction, usage, and technical support processes, and to anticipate potential risks so that you can take proactive actions to sustain your customers&rsquo; satisfaction
 </li>
 <li>
 Follow developments in transportation technology fields
 </li>
 </ul>
 
 
 
 
 
 What we will provide:
 
 
 
 
 
 <ul>
 <li>
 In depth training on all aspects of our solutions
 </li>
 <li>
 Collaborative team environment
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Paid days off
 </li>
 <li>
 Insurance coverage, including health, dental, vision, and basic life
 </li>
 </ul>
 
 
 
 
 Joining flexigo means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we need to make smart decisions, work as a team, and execute at high speed. We strive to create agile, adaptive, and supportive work environment every day, with an aim to grow with people who share these values. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.
 
</div>

Customer Success Manager

Exairon

<div>
 
 
 Company Description
 
 
 
 Exairon is a company located in Kemerburgaz, Eyup that specializes in Developing Customer Experience Automation Solutions. Our platform enables all processes and communications not requiring human involvement in the interactions of organizations with their customers, business partners or employees to be performed autonomously by artificial intelligence. We increase the efficiency of manpower with semi-autonomous work and thus ensures the most effective use of its valuable human resources.
 
 
 
 
 
 This is an opportunity to join a growing team of experienced founders, engineers, product owners, sales consultants, conversational designers, and customer success specialists.
 
 
 
 
 
 The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.
 
 
 
 
 
 
 Your Responsibilities
 
 
 <ul>
 <li>
 Discovering new markets and opportunities that align with Exairon's growth strategy
 </li>
 <li>
 Build Exairon&rsquo;s brand in the marketplace by presenting, promoting and selling Exairon&rsquo;s solutions by leveraging a value selling approach
 </li>
 <li>
 Monitor the company&rsquo;s industry competitors, new products, and market conditions to understand a customer's specific needs
 </li>
 <li>
 Provide high-quality outbound outreach to prospective customers by phone, email, Linkedin and other channels
 </li>
 <li>
 Identify new sales opportunities through inbound lead
 </li>
 <li>
 Full-funnel sales execution from outreach to closing.
 </li>
 <li>
 Conduct presentations and sales demos with prospects
 </li>
 <li>
 Collaborate with Customer Success and Product Development groups to ensure the customer receives maximum value throughout the lifecycle
 </li>
 <li>
 Establish and maintain a relationship with customers to grow accounts and expand customer base
 </li>
 <li>
 Log activities and pipeline progression to our CRM system
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Flexible and focused on solutions
 </li>
 <li>
 Organized and self-sufficient
 </li>
 <li>
 A real passion for selling and creating success stories.
 </li>
 <li>
 Advanced level of English
 </li>
 <li>
 A self-driven organized entrepreneurial spirit.
 </li>
 <li>
 Ability to manage complex initiatives with limited supervision.
 </li>
 <li>
 Experience in CRM and LinkedIn sales and marketing tools is a plus
 </li>
 <li>
 Sales experience in a SAAS startup, a software technology company or any Customer Experience technology/services
 </li>
 </ul>
 
 
 
</div>

Senior Sales Consultant

SYVO

<div>
 
 SYVO is looking for a&nbsp;
 
 Client Support Specialist
 
 &nbsp;to serve as the main point of contact for clients. This role involves managing communication, handling client requests, and collaborating with internal departments to ensure a smooth and efficient client experience.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Act as the primary contact for assigned clients.
 </li>
 <li>
 Communicate with clients to understand and manage their requests.
 </li>
 <li>
 Complete updates or changes directly when possible.
 </li>
 <li>
 Coordinate with other departments for requests requiring additional support.
 </li>
 <li>
 Track and manage client tasks using project management tools.
 </li>
 <li>
 Ensure all client interactions are clear, timely, and professional.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent in&nbsp;
 
 English
 
 , both written and spoken.
 </li>
 <li>
 Excellent communication and organizational skills.
 </li>
 <li>
 Experience in&nbsp;
 
 customer service
 
 &nbsp;or&nbsp;
 
 client management
 
 .
 </li>
 <li>
 Proficiency in&nbsp;
 
 Excel
 
 &nbsp;for tracking, reporting, and client inventory management.
 </li>
 <li>
 Experience with&nbsp;
 
 project management tools
 
 &nbsp;(e.g., Jira).
 </li>
 <li>
 Basic understanding of&nbsp;
 
 HTML/CSS
 
 .
 </li>
 <li>
 Working knowledge of&nbsp;
 
 Photoshop
 
 &nbsp;or&nbsp;
 
 Figma
 
 .
 </li>
 <li>
 Experience with&nbsp;
 
 Zendesk
 
 &nbsp;is a plus.
 </li>
 <li>
 Familiarity with&nbsp;
 
 Google Analytics
 
 &nbsp;is a plus.
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 This position combines client communication with practical support and task coordination. You&rsquo;ll be responsible for ensuring client requests are completed accurately - whether by making updates yourself or by working with the appropriate team.
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Friendly, collaborative working environment.
 </li>
 <li>
 Opportunities for professional growth and skill development.
 </li>
 <li>
 Flexible working hours.
 </li>
 <li>
 Additional benefits and performance-based incentives.
 </li>
 </ul>
 
 
 
</div>

Customer Service Specialist eCommerce

Segmentify

<div>
 
 
 Segmentify
 
 
 is a Customer Engagement Platform helping online businesses&nbsp; to optimise their conversion rates by enabling them to deliver a
 
 
 unique shopping experience
 
 
 for each visitor. Segmentify tracks each individual visitor&rsquo;s behaviour in real-time and offers smart product recommendations by utilising in-house developed AI technology.
 
 
 
 
 We have a
 
 
 dynamic and passionate
 
 
 compact team dedicated to creating a SaaS solution to boost eCommerce revenue. We are selected as one of the
 
 25 Machine Learning Startups to Watch
 
 by Forbes magazine. We are one of the fastest growing start-ups in AI based e-commerce solutions with multiple investment rounds and have offices in 5 countries.&nbsp;
 
 
 
 
 We build Segmentify using new and powerful web stack (Java, Spring Boot, Cassandra, MongoDB, Apache Ignite, Kafka, React.js, Webpack, Redux and JavaScript ES6) and always watch for new trends and technologies.
 
 
 
 
 
 
 
 Responsibilities&nbsp;
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Serve as the main point of contact for a portfolio of mid-to-enterprise level customers
 
 </li>
 <li>
 
 Prepare and lead regular business reviews and performance presentations
 
 </li>
 <li>
 
 Own the customer relationship from onboarding through renewal
 
 </li>
 <li>
 
 Provide training, best practices, and hands-on support to maximize product usage
 
 </li>
 <li>
 
 Build and maintain lasting relationships with clients by understanding their needs and anticipating them in advance
 
 </li>
 <li>
 
 Understand clients' goals, business challenges, and how our solutions fit into their strategy
 
 </li>
 <li>
 
 Collaborate with sales for upsell and renewal opportunities
 
 </li>
 <li>
 
 Follow up regularly with clients to ensure needs are being met and identify opportunities
 
 </li>
 <li>
 
 Monitor customer health and proactively address risks or dissatisfaction
 
 </li>
 <li>
 
 Work cross-functionally with Product, Support, and Marketing teams to advocate for customer needs
 
 </li>
 </ul>
 
 
 
 
 
 Requirements&nbsp;
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor's degree in business, marketing, or a related field
 
 </li>
 <li>
 
 4&ndash;5 years of experience in Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing &amp; Ecommerce&nbsp;
 
 </li>
 <li>
 
 Strong communication and interpersonal skills
 
 </li>
 <li>
 
 Proven track record of driving revenue growth through upselling and cross-selling
 
 </li>
 <li>
 
 Strong problem-solving skills and the ability to think creatively
 
 </li>
 <li>
 
 Experience with CRM software and other sales and marketing tools like Zoho CRM, Hubspot, Zendesk
 
 </li>
 <li>
 
 Fluent in English&nbsp;
 
 </li>
 </ul>
 
 
 
</div>

Senior Customer Success Manager

Yemeksepeti

<div>
 Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a dynamic and results-oriented individual to join our team as a
 
 Sales Specialist - Acquisition &amp; Incubation
 
 . This role involves engaging with restaurants to sign them up as members, guiding them through the sales process, and ensuring they receive continuous support. The ideal candidate will be proactive, a strong communicator, and detail-oriented.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drive Membership Acquisition: Persuade restaurants to join our membership program by highlighting the benefits and value of our services.
 </li>
 <li>
 Manage Sales Process: Oversee the end-to-end sales process, ensuring smooth transitions from initial contact to membership activation and beyond.
 </li>
 <li>
 Customer Retention: Maintain regular communication with acquired restaurant members to ensure long-term satisfaction and loyalty, identify evolving needs, and strengthen relationships through tailored support and relevant service recommendations.
 </li>
 <li>
 Provide Support: Address and resolve any questions or issues restaurants may have, ensuring they receive timely and accurate assistance.
 </li>
 <li>
 Generate Reports: Provide restaurants with the necessary reports and information related to their membership and service usage.
 </li>
 <li>
 Team Coordination: Collaborate effectively within the team to ensure alignment and share relevant updates.
 </li>
 <li>
 Regular Reporting: Track and report your activities and outcomes regularly to ensure targets are being met and to highlight any challenges or successes.
 </li>
 <li>
 Monitor Progress: Continuously track the entire sales and membership process, providing guidance where needed to ensure smooth execution.
 </li>
 <li>
 Sales Management: Handle sales both in-person and over the phone, adapting to different situations and ensuring a consistent and positive experience for all restaurants.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in sales, customer service, or account management,
 </li>
 <li>
 Strong communication and interpersonal skills,
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively,
 </li>
 <li>
 Detail-oriented and highly organized,
 </li>
 <li>
 Comfortable working both independently and as part of a team.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!
 </li>
 <li>
 A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!
 </li>
 <li>
 Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!
 </li>
 <li>
 Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)
 </li>
 <li>
 A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!
 </li>
 <li>
 Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!
 </li>
 <li>
 A comprehensive private health insurance that will never let you down when you need it!
 </li>
 <li>
 The Yemeksepeti family! Always smiling and high communication skills!
 </li>
 <li>
 A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!
 
 
 </li>
 </ul>
 Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni
</div>

Sales Specialist - Acquisition & Incubation, Hybrid

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

Smile Hair Clinic

<div>
 
 Since
 
 2018
 
 ,
 
 Smile Hair Clinic
 
 continues its operations in a 7-story, stylishly designed, high-tech clinic building in the financial district of Eastern Istanbul, where more than
 
 120
 
 trained personnel work. The quality and excellence of hair transplantation operations depend on intensive training procedures. Every team member at Smile is well-trained and tested according to the
 
 True&trade; Philosophy
 
 success criteria.
 
 
 
 
 
 We are looking for an
 
 "Second Operations Sales Specialist"
 
 to join our growing team.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 At least an associate's degree, preferably a bachelor's degree
 </li>
 <li>
 Having sales team or call center experience in the Health, Hair Transplantation or Aesthetics sectors,
 </li>
 <li>
 Knowledge of written and spoken English (An additional language is preferred.)
 </li>
 <li>
 Improved communication and problem solving skills,
 </li>
 <li>
 Able to carry out relevant reporting processes,
 </li>
 <li>
 Have strong communication skills in sales and customer relations,
 </li>
 <li>
 Able to use written and verbal communication channels at a good level,
 </li>
 <li>
 Strong problem solving skills, critical thinking and questioning skills,
 </li>
 <li>
 Able to use MS Office programs effectively,
 </li>
 <li>
 Compatible with dynamic work tempo and flexible working hours,
 </li>
 <li>
 Giving necessary importance to corporate identity and brand image,
 </li>
 <li>
 Motivated to work towards goals
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Actively using written and verbal communication channels to achieve the sales targets set by the company,
 </li>
 <li>
 To create sales opportunities for a second operation with our customers who have received service from our institution in the past and to complete the process,
 </li>
 <li>
 To provide customers with information about hair transplantation services and provide correct guidance,
 </li>
 <li>
 Understanding customer needs and providing appropriate solutions,
 </li>
 <li>
 Taking the necessary steps to increase customer satisfaction
 </li>
 </ul>
</div>

Second Operations Sales Specialist

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