customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

customer payment and credit services specialist Jobs in Istanbul

customer payment and credit services specialist

customer success manager Jobs in Istanbul

customer success manager

sales support specialist Jobs in Istanbul

sales support specialist

customer service professional

CMA CGM

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.
 
Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics to offer an integrated maritime, port, and land service that exceeds customers' expectations.
 
Present in over 160 countries through 755 offices and 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more than 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters at Marseilles.
 
Role & Responsibilities: 
Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements,
 Coordinate internally and/or respond to customer queries related to shipment
 Monitor shipment according to customer status and track & trace upon delivery
 Record and update information on customer profiles
 
Qualifications: 
Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration),
 Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry,
 Strong ability to manage multiple tasks and priorities effectively,
 Proactive approach with strong problem-solving and communication skills,
 
Fluency in written & verbal English is a must (part of the interview will take place in English),
 
Able to work in the office 4 days per week (hybrid) in Istanbul.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM's adventure!

Customer Service Professional

Brady Corporation

<div>Company 
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses. 
Job description 
The aim of your Job is to provide a first-class service to our customers whenever and however they contact us. You develop a closer relationship with our Customers and Sales Team, using a proactive approach to help drive sales through our Business. Furthermore, you maintain a close relationship with all other members of the Brady offer sales team to reach our common KPI&rsquo;s and sales targets.
Your Tasks:
<ul><li>Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone and e-mail within agreed timeframe</li>
<li>Use time effectively and efficiently to process all incoming orders or queries</li>
<li>Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate</li>
<li>Handle customer complaints as well as other queries (e.g. invoices) and solve difficult problems with effective solutions in accordance with Brady Organizational procedures</li>
<li>Calculate quotes on behalf of customers and sales team</li>
<li>Account set up and amendments to customer records as specified by customers and sales team</li>
<li>Promote sales of Brady products &amp; services through order building, therefore maximizing the sales opportunities as presented throughout</li>
<li>Demonstrate a professional attitude at all times</li>
<li>Provide sales support (as defined) for internal and external sales team</li>
<li>Understand how our solutions fit into the market place to support customers with product advice and knowledge</li>
<li>Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints</li>
<li>Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined</li>
<li>Actively review the open order book to ensure all orders ship in a timely manner</li>
<li>To attend exhibitions, meetings and training sessions to support the Brady offer as required</li>
</ul>
 
Profile 
<ul>
<li>Team-orientated personality with problem solving talent</li>
<li>Minimum 5 years of experience in an office Customer Service role, dealing with colleagues from different countries</li>
<li>A good understanding of Excel, including the creation of formulas, knowledge of Tiger 3 and SAP software systems</li>
<li>Excellent communication skills (fluent in the local language and confident use of the English language)</li>
<li>Certainly, a can-do attitude, quick learner and can demonstrate commercial thinking as well as strong customer focus</li>
<li>Logical thinkers &ndash; we sometimes need to be detectives and look outside of the norm to find route causes of issues or find a quick solution for a customer</li>
</ul>
 
We offer 
 
Brady is an inspiring place to work at. You will be part of a team of professionals, all driven by a desire to innovate and always to improve. Brady offers a challenging environment encouraging out of the box thinking. Next to that we offer:
<ul><li>Entry into a fast-growing, international company</li>
<li>A permanent employment contract</li>
<li>Detailed onboarding in your new area of responsibility</li>
<li>An open, honest working environment in which we attach great importance to a good team atmosphere and mutual support</li>
<li>An interesting field of activity, prospects and space to act independently</li>
</ul>
 
Contact 
 
Please apply using our ATS system.</div>

MUDO

<div>
 
 GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 
 
 
 
 
 1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 
 
 
 
 
 Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 
 
 
 
 
 Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
 
 M&uuml;&scedil;teri Deneyimi &amp; CRM
 
 birimimizde g&ouml;revlendirilmek &uuml;zere
 
 &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
 
 ar&inodot;yoruz.
 
 
 
 
 <ul>
 <li>
 Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
 </li>
 <li>
 Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
 </li>
 <li>
 &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
 </li>
 <li>
 Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
 </li>
 </ul>
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 
 
 
 <ul>
 <li>
 &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
 </li>
 <li>
 Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
 </li>
 <li>
 &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
 </li>
 <li>
 M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
 </li>
 <li>
 Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
 </li>
 <li>
 &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
 </li>
 </ul>
 
 
</div>

Müşteri Hizmetleri Uzmanı

Mikro Yazılım

<div>Mikrogrup olarak, h&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda birlikteli&#287;in g&uuml;c&uuml;ne inanarak cesaretle ad&#305;m atan, i&#351;ine tutkuyla sar&#305;larak liderlik eden &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ndeki ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz! #mikrogrupseninleg&uuml;zel
Biz kimiz?
Mikrogrup &#351;irketleri, Mikro Yaz&#305;l&#305;m, Zirve Yaz&#305;l&#305;m, Para&#351;&uuml;t, Shopside, E-M&uuml;kellef ve MevzuatTR'den olu&#351;maktad&#305;r. &#350;irketlerimizin &uuml;r&uuml;n yelpazesi; KOB&#304;'lerden, mikro i&#351;letmelere ve oradan mali m&uuml;&#351;avirlere kadar uzanmakta ve temel &ouml;zelli&#287;i ise; mikro, k&uuml;&ccedil;&uuml;k ve orta &ouml;l&ccedil;ekli i&#351;letmelere y&ouml;nelik, kurulumu ve kullan&#305;m&#305; kolay, entegre ve kullan&#305;c&#305; ihtiya&ccedil;lar&#305;na g&ouml;re &#351;ekillendirilebilen mod&uuml;ler &uuml;r&uuml;n ve hizmetler sunmakt&#305;r. Bu, Mikrogrup yakla&#351;&#305;m&#305;n&#305;n yaratt&#305;&#287;&#305; farkt&#305;r.
Ba&#351;ar&#305;m&#305;z&#305;n bir sonucu olarak, 2023 y&#305;l&#305;nda &#304;talya'n&#305;n dev yaz&#305;l&#305;m geli&#351;tirme &#351;irketi TeamSytem, Mikrogrup'a stratejik ortak olmu&#351;tur. H&#305;zla b&uuml;y&uuml;yen ve geli&#351;en organizasyonumuzda, heyecan&#305;m&#305;za ortak olacak, cesur ad&#305;mlar atacak, birle&#351;me g&uuml;c&uuml;ne inanacak ve i&#351;inde tutkuyla liderlik g&ouml;sterecek &ldquo;M&uuml;&#351;teri Hizmetleri Sorumlusu'' rol&uuml;ne yeni ekip arkada&#351;&#305;m&#305;z&#305; ar&#305;yoruz!#mikrogrupseninleg&uuml;zel!
&Ccedil;al&#305;&#351;ma Prensiplerimiz
De&#287;erlerimize ve hedeflerimize olan ba&#287;l&#305;l&#305;&#287;&#305;m&#305;zla, i&#351; yapma bi&ccedil;imimizi belirleyen &ccedil;al&#305;&#351;ma prensiplerimizi seninle payla&#351;maktan gurur duyuyoruz:
#B&#304;RL&#304;KTEL&#304;Kseninleguzel #CESARETseninleguzel
#TUTKUseninleguzel #L&#304;DERL&#304;Kseninleguzel
Bu prensipler; s&uuml;rekli geli&#351;im, etik davran&#305;&#351; ve tak&#305;m &ccedil;al&#305;&#351;mas&#305;n&#305; temel alarak, ba&#351;ar&#305;m&#305;z&#305;n anahtar&#305;n&#305; olu&#351;turuyor.
Hangi yetkinlikleri bekliyoruz?<ul><li>
&Uuml;niversitelerin lisans veya &ouml;n lisans b&ouml;l&uuml;mlerinden mezun,</li><li>
Muhasebe , &Ouml;n muhasebe konusunda deneyimli</li><li>
Tercihen Mikro Muhasebe program&#305;n&#305; kullanm&#305;&#351;,</li><li>
Tercihen, SQL bilgisi veya deneyimi, ticket sistemi takip s&uuml;re&ccedil;leri hakk&#305;nda bilgisi olan,</li><li>
Tercihen M&uuml;&#351;teri Hizmetleri alan&#305;nda deneyimli,</li><li>
MS Office programlar&#305;n&#305; kullanabilen,</li><li>
Erkek adaylarda askerlik g&ouml;revini tamamlam&#305;&#351;,</li><li>
S&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im kurallar&#305;na h&acirc;kim,</li><li>
M&uuml;&#351;teri memnuniyeti odakl&#305;, yard&#305;msever,</li><li>
Problem &ccedil;&ouml;zme becerileri geli&#351;mi&#351;.</li></ul>
Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n biri oldu&#287;unu d&uuml;&#351;&uuml;n&uuml;yorsan, seni Mikrogrup&rsquo;u birlikte daha da g&uuml;zel k&#305;lmaya davet ediyoruz.
Sorumluluklar&#305; nelerdir ?<ul><li>
Gelen m&uuml;&#351;teri &ccedil;a&#287;r&#305;lar&#305;n&#305;n kar&#351;&#305;lanmas&#305; (Teknik yard&#305;m talepleri),</li><li>
Bildirilen sorun ve talepler i&ccedil;in kay&#305;t a&ccedil;&#305;lmas&#305; ve ilgili birimlere y&ouml;nlendirilmesi,</li><li>
Kay&#305;t a&ccedil;arken &ccedil;a&#287;r&#305;lara &ouml;nem derecelerine g&ouml;re &ouml;ncelik atanmas&#305;,</li><li>
&Ccedil;a&#287;r&#305;n&#305;n durumu ile ilgili gerekti&#287;inde kullan&#305;c&#305;n&#305;n bilgilendirilmesi,</li><li>
Yard&#305;m Masas&#305; M&uuml;&#351;terilerinde, m&uuml;&#351;teri memnuniyetinin sa&#287;lanmas&#305;,</li><li>
Sorun giderildi&#287;inde kayd&#305; bildiren birime veya kay&#305;t sahibine e-posta ile veya s&ouml;zl&uuml; olarak geri bildirim yap&#305;lmas&#305;n&#305;n sa&#287;lanmas&#305;,</li><li>
Projelerde gerekli evrak ve kay&#305;tlar&#305;n tutulmas&#305; ve muhafazas&#305;n&#305;n sa&#287;lanmas&#305;</li></ul> 
 
Sana neler sunuyoruz?<ul><li>
Teknoloji sekt&ouml;r&uuml;n&uuml;n nabz&#305;n&#305; tutan; yenilik&ccedil;i, enerjik ve destekleyici bir ekip ile &ccedil;al&#305;&#351;ma imkan&#305;,</li><li>
&Ccedil;al&#305;&#351;ma hayat&#305;n&#305; dengeli y&ouml;netebilmen i&ccedil;in Hibrit &ccedil;al&#305;&#351;ma sistemi ve pozisyonunun ve departman&#305;n&#305;n i&#351; planlamas&#305;na uygun olacak &#351;ekilde istedi&#287;in yerden &ccedil;al&#305;&#351;abilme &ouml;zg&uuml;rl&uuml;&#287;&uuml;,</li><li>
Farkl&#305; k&uuml;lt&uuml;rlere sayg&#305;l&#305; ve kapsay&#305;c&#305; bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
%50 kad&#305;n %50 erkek &ccedil;al&#305;&#351;an oran&#305;m&#305;z ile e&#351;it ve dengeli bir &ccedil;al&#305;&#351;ma ortam&#305;,</li><li>
Bize &ouml;zel detaylara sahip, s&uuml;rekli kapsam&#305;n&#305; geni&#351;letmeye odakland&#305;&#287;&#305;m&#305;z yan haklar,</li><li>
8000&rsquo;den fazla geli&#351;im ve e&#287;itim i&ccedil;eri&#287;i sundu&#287;umuz, mobilden de 7 g&uuml;n 24 saat eri&#351;im sa&#287;layabildi&#287;in Mikrogrup Akademi,</li><li>
Her bir ekip arkada&#351;&#305;m&#305;z&#305;n esenli&#287;i Mikrogrup&rsquo;ta de&#287;erli; do&#287;um g&uuml;n&uuml; izni, sa&#287;l&#305;k sigortas&#305; ve wellness destekleri,</li><li>
Uzaktan &ccedil;al&#305;&#351;man&#305;n etkisini &ldquo;birlikteli&#287;imizle&rdquo; azaltt&#305;&#287;&#305;m&#305;z Happy Hourlar&#305;m&#305;z,</li></ul>
 Ba&#351;vurunu almak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz! Ba&#351;vurular&#305;n t&uuml;m&uuml;n&uuml; inceledikten sonra g&ouml;r&uuml;&#351;me s&uuml;recine ge&ccedil;ece&#287;iz. Ekibimizin bir par&ccedil;as&#305; olman&#305; d&ouml;rt g&ouml;zle bekliyoruz!</div>

Müşteri Hizmetleri Sorumlusu

iLab

<div>
 
 iLab, erken a&scedil;ama ve b&uuml;y&uuml;mekte olan teknoloji giri&scedil;imlerine yat&inodot;r&inodot;m yapan T&uuml;rkiye&rsquo;nin lider dijital t&uuml;ketici platformudur. Kuruldu&gbreve;u 2000 y&inodot;l&inodot;ndan bu yana alan&inodot;nda &ouml;nc&uuml; internet &scedil;irketlerine yapt&inodot;&gbreve;&inodot; yat&inodot;r&inodot;mlar&inodot;n yan&inodot; s&inodot;ra yeni platformlar&inodot; hayata ge&ccedil;iren ve b&uuml;y&uuml;ten iLab T&uuml;rkiye&rsquo;nin dijital d&ouml;n&uuml;&scedil;&uuml;m s&uuml;recinde kritik rol oynam&inodot;&scedil;t&inodot;r.
 
 
 Bug&uuml;n ayl&inodot;k bazda T&uuml;rkiye&rsquo;deki internet kullan&inodot;c&inodot;lar&inodot;n&inodot;n %65&rsquo;ine hizmet veren grup &scedil;irketlerimiz;
 
 
 
 
 <ul>
 <li>
 Listeleme &amp; Online Pazar yeri: Kariyer.net, arabam.com, EmlakJet ve Endeksa
 </li>
 <li>
 Fintech &amp; e-ticaret: Sigortam.net, HangiKredi, Cimri
 </li>
 <li>
 B2B: ChemOrbis ve SteelOrbis
 </li>
 </ul>
 
 
 
 
 &Idot;nan&inodot;yoruz ki harika i&scedil;letmeler harika ekipler taraf&inodot;ndan geli&scedil;tirilir; bu y&uuml;zden her zaman harika insanlar i&scedil;e almaya &ccedil;al&inodot;&scedil;&inodot;yoruz. &Scedil;u anda da
 
 
 &ldquo;Bordro ve &Ouml;zl&uuml;k &Idot;&scedil;leri Uzman Yard&inodot;mc&inodot;s&inodot;"
 
 
 aray&inodot;&scedil;&inodot;m&inodot;z bulunmaktad&inodot;r.
 
 
 
 
 
 
 Arad&inodot;&gbreve;&inodot;m&inodot;z Profil
 
 
 
 
 
 <ul>
 <li>
 &Uuml;niversitelerin &ouml;n lisans veya lisans b&ouml;l&uuml;mlerinden mezun
 </li>
 <li>
 MS Office programlar&inodot;n&inodot;, &ouml;zellikle Excel&rsquo;i etkin kullanabilen
 </li>
 <li>
 Analitik d&uuml;&scedil;&uuml;nebilen, detaylara &ouml;nem veren ve dikkatli &ccedil;al&inodot;&scedil;an
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n, ileti&scedil;im becerileri g&uuml;&ccedil;l&uuml;
 </li>
 <li>
 Engellilik durumunu belgeleyen (en az %40 oran&inodot;nda engelli raporuna sahip)
 </li>
 </ul>
 
 
 
 
 
 Beklentilerimiz
 
 
 
 
 
 <ul>
 <li>
 Personel &ouml;zl&uuml;k dosyalar&inodot;n&inodot;n yasal mevzuata uygun &scedil;ekilde haz&inodot;rlanmas&inodot; ve g&uuml;ncellenmesi
 </li>
 <li>
 &Idot;&scedil;e giri&scedil;, i&scedil;ten &ccedil;&inodot;k&inodot;&scedil;, izin takibi, rapor i&scedil;lemleri vb. &ouml;zl&uuml;k s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesine destek olunmas&inodot;
 </li>
 <li>
 Bordro &ouml;n haz&inodot;rl&inodot;k s&uuml;re&ccedil;lerine destek verilmesi
 </li>
 <li>
 Yasal raporlamalar i&ccedil;in gerekli verilerin d&uuml;zenlenmesine katk&inodot; sa&gbreve;lanmas&inodot;
 </li>
 </ul>
 
 
 
 
 
 Sundu&gbreve;umuz &Idot;mkanlar
 
 
 
 
 
 <ul>
 <li>
 💻 Dinamik ve i&scedil; birli&gbreve;ine dayal&inodot; bir ortamda en yeni teknolojiler ve ara&ccedil;larla &ccedil;al&inodot;&scedil;&inodot;n
 </li>
 <li>
 📊 Katk&inodot;lar&inodot;n&inodot;z&inodot;n fark yaratt&inodot;&gbreve;&inodot;, veri odakl&inodot; ve m&uuml;&scedil;teri merkezli bir k&uuml;lt&uuml;r&uuml;n par&ccedil;as&inodot; olun
 </li>
 <li>
 📈 Dahili ve harici e&gbreve;itim f&inodot;rsatlar&inodot;yla geli&scedil;iminizi h&inodot;zland&inodot;r&inodot;n
 </li>
 <li>
 🎯 Yap&inodot;land&inodot;r&inodot;lm&inodot;&scedil; &ouml;n haz&inodot;rl&inodot;k ve i&scedil;e al&inodot;m programlar&inodot;m&inodot;zla g&uuml;&ccedil;l&uuml; bir ba&scedil;lang&inodot;&ccedil; yap&inodot;n
 </li>
 <li>
 🩺 Kapsaml&inodot; &ouml;zel sa&gbreve;l&inodot;k ve kaza sigortas&inodot;ndan yararlan&inodot;n
 </li>
 <li>
 🎁 Takdir g&ouml;stergesi olarak &ouml;zel g&uuml;n hediyelerinin keyfini &ccedil;&inodot;kar&inodot;n
 </li>
 <li>
 👕 K&inodot;yafet zorunlulu&gbreve;u yok &mdash; tamamen hibrit &ccedil;al&inodot;&scedil;ma esnekli&gbreve;inin tad&inodot;n&inodot; &ccedil;&inodot;kar&inodot;n
 </li>
 </ul>
 
 
</div>

Bordro ve Özlük İşleri Uzman Yardımcısı - Özel Gereksinimli Kadro

CHEP

<div>
 
 
 ** YOUR MISSION ** 🚀 &ndash; WHAT WILL YOU DO? **
 
 
 
 based in
 
 Ata&scedil;ehir, Istanbul
 
 
 
 
 
 
 
 The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner
 
 
 
 
 <ul>
 <li>
 .
 
 Professional and courteous answering of all incoming call
 </li>
 <li>
 s,Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service team
 </li>
 <li>
 s,Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all time
 </li>
 <li>
 s,React positively to problems identified and undertake root-cause analysi
 </li>
 <li>
 s,Take preventive action to ensure customer satisfaction maximise
 </li>
 <li>
 d,Maintain regular contact with field teams and provide analytical data and support on specific account querie
 </li>
 <li>
 s,Work in line with other functions.(i.e. Logistics regarding deliveries to customers
 </li>
 <li>
 ),Record and track Customer complaints regarding quality issue
 </li>
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 e,Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfacti
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 ** WHAT WE ARE LOOKING FOR *
 
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 1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success fa
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 ** WHAT WE OFFE
 
 
 
 
 
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 <li>
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 </li>
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 </li>
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 ent PlanAbility to develop your skills and understanding of business in a worldwide logistics
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 </li>
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 </li>
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 r careerIndependence in operating with a real impact on the orga
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</div>

Customer Service Coordinator

Roka Recruitment

Job Opportunity!Call Center Agents (English, Japanese, Korean, German, Bengali, Portuguese) Location: Istanbul, TurkeyAbout Us: Roka Group is a well-established company in Istanbul with years of experience in providing professional customer service solutions. We are currently seeking Call Center Agents who are fluent preferred languages to join our dynamic team. Job Description:As a Call Center Agent at Roka Group, you will be responsible for: Handling inbound and outbound calls. Responding to customer inquiries and requests professionally. Delivering excellent customer service to meet performance goals.What We Offer: Competitive salary and performance bonuses. A professional and supportive work environment. Opportunities for growth and career advancement.Requirements: Fluency in one of the languages: Hindi, Japanese, Korean, German, Benglai (native level preferred). Proficiency in English (professional working level). Preferably residing in Istanbul with a valid work/residence permit.How to Apply: If you meet the above requirements, we&rsquo;d love to hear from you! Please send us your: Contact information (phone number and email). CV (resume). We will provide more details about the position during the interview process.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 38.000,00TRY - 70.000,00TRY ayl&#305;k

Sales Representative

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Customer Service Coordinator

Sales Representative