receptionist

executive assistant

administrative assistant

admin assistant

housekeeping attendant

concierge assistant

JA Resorts & Hotels

This position is responsible in supporting the Front Office Manager in managing the Concierge department and is visible and approachable to guest to attend and assist for their requests.
Duties and Responsibilities
<ul>
<li>Assist guests with arrangements, directions and information, must have knowledge of local area.</li>
<li>Make reservations for restaurants, spa treatments, activities etc.</li>
<li>Develop relationships with guests in order to facilitate the fulfilment of their requests.</li>
<li>Handle guests transport requests for airport pick up, drop offs and other itineraries.</li>
<li>Ensure the punctual and courteous service of the shuttle bus for hotel guests.</li>
<li>Able to handle guest enquiries on flight amendments and online check-in.</li>
<li>Assist guest with Restaurant reservations within the hotels and ensure a copy of the confirmation slip is forwarded to Food and Beverage office.</li>
<li>Coordinate the porter and bell desk to maintain flow of traffic at the main entrance; arrange valet parkers to ensure a smooth operation in high business demands.</li>
<li>Maintain smooth transition of Group check-in and check-out.</li>
<li>Handle Marhaba service requests.</li>
<li>Monitor the Bellboy movement control sheet.</li>
<li>Ensures that faxes messages, parcels are delivered to guest rooms within 15 minutes and ensure guest comfort in case of any emergency information for guest</li>
<li>Take approval of the Line Manger to arrange a complimentary transport for a guest or staff at any point of time and logs it into Chauffer request sheet at all times. Deputizes Line Manager in his absence.</li>
</ul>

Concierge Supervisor

Marriott International

<div>
 POSITION SUMMARY
 Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Assist Concierge and Front Office staff with guest requests and services, as needed.
 Serve as a departmental role model, and assist management in training, motivating and coaching employees. Communicate with guests, other employees, or departments to ensure guest needs are met. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
 PREFERRED QUALIFICATIONS
 Education: High school diploma or G.E.D. equivalent.
 </div>

Bellstaff

Kempinski Hotel

<div> Under the guidance of the Operations Manager assess, evaluates and ensures that long-term and short-term of the goals residence are met.</div> <ul> <li> Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents &amp; guests. </li> <li> Substitutes the Front Office Duty Manager in their absence</li> <li> Handles all residents &amp; guests comments &amp; complaints, as well as following up on resolving those.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Supports and assists all departments.</li> <li> Ensures that all residents &amp; guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving residents &amp; guests and their needs, follows up as required.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all residence information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize residence revenues.</li> <li> Understands and carries out duties in line with Residence Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects outside areas on a daily basis.</li> <li> Co-ordinates/assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from residence sections.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Conduct efficient hand-over with coming team member.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.</li> </ul>

Lady in Red

Accor Group

Job Title Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Job Description Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage

Bell Attendant Guest Services

Job Title
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE
Job Description
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Salary: 3000 4000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage Why Join Us Queen Elizabeth II Hotel, Dubai * Work at one of Dubai s most unique and historic hospitality landmarks * Opportunities for professional development in a multicultural and guest-centric environment * Competitive salary and staff benefits * Be part of a team delivering exceptional guest service in a world-class floating hotel About the Company The Queen Elizabeth II (QE2) is the only floating hotel in Dubai, permanently docked at Port Rashid. Featuring 447 staterooms and a mix of heritage, dining, and entertainment experiences, the QE2 is a tribute to British maritime history. Now reimagined as a luxury hotel, the QE2 blends classic elegance with modern hospitality. Join a team that delivers unforgettable guest experiences aboard one of the world s most iconic ships.
Post Details

Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE

Dubai Creek Golf & Yacht Club

<div><div>Summary<div>
Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Assistant Manager - Guest Relations Villas to join our elite team at the new Solenna Villas. This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.
Job Summary
As an Assistant Manager - Guest Relations Villas at Dubai Creek Resort, you will assist Rooms Manager - Villas. This role is essential in ensuring an outstanding guest experience, from arrival to departure. You will oversee daily villa operations, manage staff, and uphold Hyatt&rsquo;s high service standards.
Key Responsibilities:<ul><li>
Supervise and lead Host/Hostess, Concierge, and bell services</li><li>
Ensure seamless check-in/check-out processes and handle guest requests efficiently</li><li>
Train and mentor, your Team to provide exceptional customer service</li><li>
Coordinate with housekeeping, reservations, front office and other Hotel and Club departments to optimize guest experience</li><li>
Monitor Villa inventory, occupancy levels, and revenue management strategies</li><li>
Handle billing, payments, and financial transactions accurately</li><li>
Maintain compliance with Hyatt policies, brand standards, and safety procedures</li><li>
Resolve guest concerns promptly and professionally</li></ul></div></div><div>
Qualifications<div>
Requirements:<ul><li>
Previous experience as a Team Leader, Supervisor/ Assistant Manager Front Office or similar roles in the hospitality industry.</li><li>
Strong leadership, communication, and problem-solving skills</li><li>
Proficiency in hotel management software (e.g., Opera, PMS, or similar systems)</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
A degree in Hospitality Management or a related field is preferred</li></ul></div></div></div>

ASSISTANT MANAGER - GUEST RELATIONS VILLAS

Hyatt Place Dubai/Jumeirah

<div><div>Summary<div>
Job Summary:
As the Assistant Manager &ndash; Front Office, you will play a key role in leading guest-facing operations to ensure every arrival, stay, and departure is warm, seamless, and memorable. You will support the Front Office Manager in delivering exceptional service, managing the team, and optimizing the guest journey. Arabic language proficiency is preferred to enhance communication with regional guests.
Key Responsibilities: 
<ul><li>
Oversee daily front office operations including check-in/check-out, guest inquiries, and VIP arrivals.</li><li>
Supervise, coach, and motivate the front office team to deliver Hyatt&rsquo;s service culture.</li><li>
Handle escalated guest concerns with professionalism, empathy, and effective problem-solving.</li><li>
Collaborate with housekeeping, concierge, and other departments to ensure a smooth guest experience.</li><li>
Ensure compliance with Hyatt brand standards, policies, and health &amp; safety procedures.</li><li>
Monitor room inventory, allocations, and upsell opportunities to maximize revenue.</li><li>
Support recruitment, onboarding, and training of new front office colleagues.</li><li>
Serve as Duty Manager when required.</li><li>
Maintain accurate guest history records and implement guest recognition programs.</li></ul></div></div><div>
Qualifications<div>
Qualifications:<ul><li>
Minimum 2&ndash;3 years of experience in front office operations, with at least 1 year in a supervisory or assistant manager role.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Fluency in English is essential; proficiency in Arabic is highly preferred.</li><li>
Knowledge of Opera PMS or similar hotel systems.</li><li>
Ability to work under pressure while maintaining a positive attitude.</li><li>
A passion for hospitality and a genuine desire to create memorable guest experiences.</li></ul></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (ARABIC SPEAKER)

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