telesales executive

sales coordinator

customer service representative Jobs in Dubai

customer service representative

telesales representative

account manager

contact center agent

Ontime Group

The Call Center Agent is responsible to provide telephone and email support for various services that the company offers and provides. This will include cross-selling, upselling, appointment bookings, confirmations and follow-ups, telephone surveys and customer feedback gathering.JOB CONTEXT &amp; ESSENTIAL FUNCTIONS1. Determine requirements by working with customers.2. Answer inquiries by clarifying desired information; researching, locating, and providing information.3. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.4. Fulfill requests by clarifying desired information; completing transactions; forwarding requests.5. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.6. Maintain call center database by entering information.7. Keep equipment operational by following established procedures; reporting malfunctions.8. Update job knowledge by participating in educational opportunities.9. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.1. Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.2. Contribute in suggesting new initiatives.3. Maintain safe and clean work area by complying with procedures, rules, and regulations.4. Contribute to team effort by accomplishing related results as needed.5. Perform other tasks assigned by Management which does not materially differ from primary function.EDUCATION &amp; EXPERIENCES &middot; Graduate of a bachelor&rsquo;s course or its equivalent&middot; 2-3 years&rsquo; experience working in customer-service industry&middot; Contact Center work experience preferred but not requiredJOB PREREQUISITES/ SKILLS&middot; Knowledgeable in Microsoft Office applications&middot; Highly adaptable to changes&middot; Attentive to details&middot; Excellent customer service and customer management skills&middot; Advanced selling skillsLanguage: Tagalog(Mandatory)Job Type: Full-timePay: AED3,000.00 - AED3,250.00 per monthExperience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>Tagalog National (Required)</li></ul>

Call Center Agent-Tagalog speaker

McCone Properties

<div><div>Location: Dubai
Salary: To Be Discussed
Department: Customer Service</div><div>
About the Role

We are seeking an experienced Call Center Agent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. 
 
Experience Level: At least 2 years in a similar role 
Work Schedule: Work Shifts - Evenings and Weekends / Varied Hours

Key Rosponsibilities:
<ul><li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>Requirements:
<ul><li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>What We Offer:
<ul><li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul></div><div>About the Company<div>
McCone Properties deals with all things real estate, whether it be sales, leasing, conveyancing, mortgages, short-term rentals, and more. If you are looking for a career that will reward you while also allowing you to progress in your career, we want to hear from you.

McCone Properties is a company that treats every employee as part of the family. Having been family-run from the outset, personality is equally as important to us as experience when hiring talent. We do not look to mass hire but hire based on quality and fit for the company culture we have created.</div></div></div><div></div>

Customer Service | Call Center Agent

trip tinder

Candidates&#1575;&#1604;&#1605;&#1587;&#1605;&#1609; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1605;&#1608;&#1592;&#1601; &#1605;&#1585;&#1603;&#1586; &#1575;&#1578;&#1589;&#1575;&#1604; &ndash; &#1602;&#1587;&#1605; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1593;&#1576;&#1585; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601; Call Center Agent &ndash; Sales&#1575;&#1604;&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;: &#1607;&#1604; &#1578;&#1605;&#1578;&#1604;&#1603; &#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1576;&#1610;&#1593; &#1602;&#1608;&#1610;&#1577; &#1608;&#1578;&#1581;&#1576; &#1575;&#1604;&#1578;&#1581;&#1583;&#1579; &#1605;&#1593; &#1575;&#1604;&#1606;&#1575;&#1587;&#1567; &#1606;&#1581;&#1606; &#1606;&#1576;&#1581;&#1579; &#1593;&#1606; &#1605;&#1608;&#1592;&#1601; &#1605;&#1585;&#1603;&#1586; &#1575;&#1578;&#1589;&#1575;&#1604; &#1604;&#1604;&#1593;&#1605;&#1604; &#1601;&#1610; &#1602;&#1587;&#1605; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;&#1610;&#1577; &#1601;&#1610; &#1583;&#1576;&#1610;. &#1587;&#1578;&#1603;&#1608;&#1606; &#1605;&#1587;&#1572;&#1608;&#1604;&#1575;&#1611; &#1593;&#1606; &#1578;&#1602;&#1583;&#1610;&#1605; &#1575;&#1604;&#1593;&#1585;&#1608;&#1590;&#1548; &#1573;&#1602;&#1606;&#1575;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;&#1548; &#1608;&#1605;&#1587;&#1575;&#1593;&#1583;&#1578;&#1607;&#1605; &#1601;&#1610; &#1575;&#1582;&#1578;&#1610;&#1575;&#1585; &#1575;&#1604;&#1582;&#1583;&#1605;&#1577; &#1575;&#1604;&#1605;&#1606;&#1575;&#1587;&#1576;&#1577;.&#1575;&#1604;&#1605;&#1607;&#1575;&#1605; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;&#1577;:<ul><li>&#1573;&#1580;&#1585;&#1575;&#1569; &#1605;&#1603;&#1575;&#1604;&#1605;&#1575;&#1578; &#1607;&#1575;&#1578;&#1601;&#1610;&#1577; &#1604;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1575;&#1604;&#1605;&#1581;&#1578;&#1605;&#1604;&#1610;&#1606; &#1608;&#1578;&#1602;&#1583;&#1610;&#1605; &#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1576;&#1591;&#1585;&#1610;&#1602;&#1577; &#1575;&#1581;&#1578;&#1585;&#1575;&#1601;&#1610;&#1577;</li><li>&#1588;&#1585;&#1581; &#1578;&#1601;&#1575;&#1589;&#1610;&#1604; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1576;&#1588;&#1603;&#1604; &#1608;&#1575;&#1590;&#1581; &#1608;&#1580;&#1584;&#1575;&#1576;</li><li>&#1575;&#1604;&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1605;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1608;&#1578;&#1581;&#1601;&#1610;&#1586;&#1607;&#1605; &#1604;&#1575;&#1578;&#1582;&#1575;&#1584; &#1602;&#1585;&#1575;&#1585; &#1575;&#1604;&#1588;&#1585;&#1575;&#1569;</li><li>&#1578;&#1581;&#1583;&#1610;&#1579; &#1576;&#1610;&#1575;&#1606;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1576;&#1583;&#1602;&#1577; &#1601;&#1610; &#1575;&#1604;&#1606;&#1592;&#1575;&#1605;</li><li>&#1575;&#1604;&#1593;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1601;&#1585;&#1610;&#1602; &#1604;&#1578;&#1581;&#1602;&#1610;&#1602; &#1571;&#1607;&#1583;&#1575;&#1601; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1575;&#1604;&#1605;&#1581;&#1583;&#1583;&#1577;</li></ul>&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;&#1577;:<ul><li>&#1602;&#1583;&#1585;&#1577; &#1593;&#1575;&#1604;&#1610;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1578;&#1581;&#1583;&#1579; &#1608;&#1575;&#1604;&#1573;&#1602;&#1606;&#1575;&#1593; &#1593;&#1576;&#1585; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601;</li><li>&#1610;&#1615;&#1601;&#1590;&#1604; &#1608;&#1580;&#1608;&#1583; &#1582;&#1576;&#1585;&#1577; &#1601;&#1610; &#1575;&#1604;&#1605;&#1576;&#1610;&#1593;&#1575;&#1578; &#1571;&#1608; &#1605;&#1585;&#1575;&#1603;&#1586; &#1575;&#1604;&#1575;&#1578;&#1589;&#1575;&#1604;</li><li>&#1605;&#1607;&#1575;&#1585;&#1575;&#1578; &#1578;&#1606;&#1592;&#1610;&#1605;&#1610;&#1577; &#1608;&#1602;&#1583;&#1585;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1593;&#1605;&#1604; &#1578;&#1581;&#1578; &#1575;&#1604;&#1590;&#1594;&#1591;</li><li>&#1605;&#1593;&#1585;&#1601;&#1577; &#1580;&#1610;&#1583;&#1577; &#1576;&#1575;&#1604;&#1581;&#1575;&#1587;&#1608;&#1576; &#1608;&#1571;&#1606;&#1592;&#1605;&#1577; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569;</li><li>&#1571;&#1587;&#1604;&#1608;&#1576; &#1604;&#1576;&#1602; &#1608;&#1605;&#1592;&#1607;&#1585; &#1575;&#1581;&#1578;&#1585;&#1575;&#1601;&#1610;</li></ul>&#1575;&#1604;&#1605;&#1602;&#1575;&#1576;&#1604;&#1575;&#1578; &#1605;&#1601;&#1578;&#1608;&#1581;&#1577; &#1610;&#1608;&#1605;&#1610;&#1611;&#1575; &#1593;&#1583;&#1575; &#1610;&#1608;&#1605; &#1575;&#1604;&#1575;&#1581;&#1583; &#1591;&#1608;&#1575;&#1604; &#1607;&#1584;&#1575; &#1575;&#1604;&#1588;&#1607;&#1585; &#1605;&#1606; &#1575;&#1604;&#1587;&#1575;&#1593;&#1577; 12 &#1592;&#1607;&#1585;&#1611;&#1575; &#1581;&#1578;&#1609; 4 &#1605;&#1587;&#1575;&#1569;&#1611;&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: AED&#1633;&#1644;&#1634;&#1637;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Call Center Agent

SouKare Pharmacy LLC

souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare&rsquo;s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:1. Order Confirmation &ndash; Calling customers to confirm their order and delivery timings2. After sales service &ndash; Complaint resolution, escalation issues, following up on orders that are overdue due to missing customer/ delivery information, or product unavailabilityIn addition to this, you may be required to assist the Operations team with Adhoc requests including handling customer service inquiries via email, and other tasks.What are we looking for?<ul><li>Strong verbal and written communication skills</li><li>Prior work experience as a customer service/ call center agent is required, ideally 2+ years</li><li>Arabic fluency - verbal &amp; written - is preferred</li><li>Familiarity with locations in Dubai and distances between them</li><li>Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus!</li><li>Comfortable with Microsoft Office</li><li>Positive and friendly attitude</li><li>Structured, organized and fast-worker</li><li>High energy and fast learner &ndash; someone who enjoys working in a fast-paced and dynamic environment</li><li>Team player</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience in the eCommerce space?</li><li>If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.</li></ul>Experience:<ul><li>Call Centre Agent/ Representative: 1 year (Required)</li></ul>

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171415
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 You will ensure a seamless and inspiring customer experience across all non-face-to-face contacts, building trust and long-term relationships that contribute to commercial growth.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Accurately log all cases in the CRM system for proper follow-up and data tracking.
 </li>
 <li>
 Respond to customer emails and social media complaints within 24 hours, ensuring timely resolution.
 </li>
 <li>
 Follow department action plans to consistently improve customer experience.
 </li>
 <li>
 Aim for first call resolution by providing effective solutions promptly.
 </li>
 <li>
 Communicate with customers in a positive, friendly, and empathetic manner to maintain brand trust.
 </li>
 <li>
 Monitor the transport management system and proactively contact customers about delays or callback requests.
 </li>
 <li>
 Arrange schedules and workloads to ensure adequate coverage and maintain high service levels.
 </li>
 <li>
 Follow all health and safety guidelines and SOPs to maintain a safe working environment.
 </li>
 <li>
 Report risks, hazards, or unusual activities immediately to senior staff or management.
 </li>
 <li>
 Adhere to department processes and guidelines to optimize customer support center efficiency.
 </li>
 <li>
 Follow the department&rsquo;s business and action plans as directed by management to meet goals.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Call center experience, preferably with Genesys or CRM systems.
 </li>
 <li>
 Background in retail is advantageous.
 </li>
 <li>
 Proficient in Excel and computer literate.
 </li>
 <li>
 Strong analytical and thinking skills.
 </li>
 <li>
 Effective communication skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Customer Support Centre Agent

<div>
 
 Customer Service | Call Center Agent
 
 
 Full-time
 
 
 At least 2 years in a similar role
 
 
 Work Shifts - Evenings and Weekends / Varied Hours
 
 
 
 
 
 Job Summary:
 
 
 We are seeking an experienced Call Center Agent to join our fantastic dynamic team! The ideal candidate should have a minimum of two years of experience in a call center environment. This position offers flexibility in working shift schedules to accommodate your preference - either day or night shifts. As a Call Center Agent, you will be responsible for providing excellent customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.
 
 
 
 
 
 Key Responsibilities:
 
 
 1. Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.
 
 
 2. Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
 
 
 3. Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
 
 
 4. Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
 
 
 5. Documentation: Accurately record and document all customer interactions and information in the CRM system.
 
 
 6. Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
 
 
 7. Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
 
 
 8. Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
 
 
 9. Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.
 
 
 
 
 
 Qualifications:
 
 
 1. At least two years of experience in a call center agent role.
 
 
 2. Excellent communication skills.
 
 
 3. Candidates must be multilingual - English, Arabic, French, and/or other languages.
 
 
 4. Excellent problem-solving and interpersonal skills.
 
 
 5. Strong customer service orientation and problem-solving skills.
 
 
 6. Ability to adapt to a flexible work schedule, including evenings and weekends.
 
 
 7. Proficiency in using call center software and CRM systems.
 
 
 8. High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
 
 
 9. Patience, empathy, and a customer-centric approach to service.
 
 
 10. Strong attention to detail and accuracy in documenting client interactions.
 
 
 11. Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.
 
 
 
 
 
 Benefits:
 
 
 - Competitive salary.
 
 
 - Health insurance.
 
 
 - Ongoing training and professional development opportunities.
 
 
 - Collaborative and inclusive work environment.
 
 
 - Flexible work hours to accommodate your schedule.
 
</div>

Customer Service Representative

Vau Real Estate

Job Title: Tele Caller &ndash; Real Estate Industry Company: VAU REAL ESTATE BROKERS LLC Location: Dubai, UAESalary &amp; Benefits: AED 2,000 + Attractive CommissionJob DescriptionVAU Real Estate Brokers LLC is looking for an enthusiastic and experienced Tele Caller to join our team in Dubai. The role involves reaching out to prospective clients, generating leads, and supporting our sales consultants in closing property deals.Key Responsibilities<ul><li>Make outbound calls to potential clients regarding real estate properties and services</li><li>Generate qualified leads and schedule appointments for the sales team</li><li>Build and maintain a client database with updated contact information</li><li>Follow up with clients to ensure effective communication and conversions</li><li>Coordinate with sales agents to support target achievement</li></ul>Requirements<ul><li>Minimum 1 year experience as a Tele Caller / Customer Service / Call Center Agent in the real estate industry</li><li>Strong communication skills with a persuasive and confident approach</li><li>Fluency in English and Arabic (Hindi/Urdu is an added advantage)</li><li>Ability to work in a fast-paced, target-driven environment</li></ul>What We Offer<ul><li>Salary of AED 2,000 + Commission</li><li>Attractive incentives based on performance</li><li>Growth opportunities within Dubai&rsquo;s leading real estate industry</li><li>Professional and supportive work environment</li></ul>Job Type: Full-timePay: AED2,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Will you be ale to join immediately ?</li></ul>

Real Estate - Female Tele Sale

Explore 1513+ Contact center agent in Dubai this September. Find roles across top companies and apply now to boost your career.

1513 contact center agent jobs IN Dubai

Call Center Agent-Tagalog speaker

Customer Service | Call Center Agent

Call Center Agent

Call Center Agent

Customer Support Centre Agent

Customer Service Representative

Real Estate - Female Tele Sale